Reference population	Autonomous City and Community	Encountered problems	Total
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Total	29.207.048
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Difficulty with using it	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Technical issues when using the website	38
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Problems when using electronic signatures	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Problems of access with smartphone or tablet	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Other problems	11,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Total	5.008.943
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	They have had some problem in using the services of the public administration in the last 12 months	60,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Difficulty with using it	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Technical issues when using the website	41,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Problems when using electronic signatures	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Problems of access with smartphone or tablet	21,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Other problems	10,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Total	823.069
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	They have had some problem in using the services of the public administration in the last 12 months	53,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Difficulty with using it	32,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Technical issues when using the website	36,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Problems when using electronic signatures	26,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Problems of access with smartphone or tablet	18,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Other problems	9,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Total	578.170
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	They have had some problem in using the services of the public administration in the last 12 months	54,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Difficulty with using it	31,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Technical issues when using the website	38
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Problems when using electronic signatures	26,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Problems of access with smartphone or tablet	18,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Other problems	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Total	761.483
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	They have had some problem in using the services of the public administration in the last 12 months	54,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Difficulty with using it	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Technical issues when using the website	34,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Problems when using electronic signatures	24,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Problems of access with smartphone or tablet	20,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Other problems	15,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Total	1.452.901
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	They have had some problem in using the services of the public administration in the last 12 months	60
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Difficulty with using it	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Technical issues when using the website	44,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Problems when using electronic signatures	25
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Problems of access with smartphone or tablet	21,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Other problems	12,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Total	330.405
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	They have had some problem in using the services of the public administration in the last 12 months	55,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Difficulty with using it	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Technical issues when using the website	34
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Problems when using electronic signatures	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Problems of access with smartphone or tablet	16,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Other problems	11,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Total	1.325.138
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	They have had some problem in using the services of the public administration in the last 12 months	55,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Difficulty with using it	36,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Technical issues when using the website	38,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Problems when using electronic signatures	26,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Problems of access with smartphone or tablet	20,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Other problems	11,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Total	1.183.754
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	They have had some problem in using the services of the public administration in the last 12 months	60
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Difficulty with using it	38,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Technical issues when using the website	43,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Problems when using electronic signatures	27,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Problems of access with smartphone or tablet	20,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Other problems	11,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Total	5.018.916
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	They have had some problem in using the services of the public administration in the last 12 months	53,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Difficulty with using it	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Technical issues when using the website	34,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Problems when using electronic signatures	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Problems of access with smartphone or tablet	22,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Other problems	13,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Total	3.233.782
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	They have had some problem in using the services of the public administration in the last 12 months	56,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Difficulty with using it	35,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Technical issues when using the website	38,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Problems when using electronic signatures	25
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Problems of access with smartphone or tablet	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Other problems	9,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Total	554.255
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	They have had some problem in using the services of the public administration in the last 12 months	60,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Difficulty with using it	40,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Technical issues when using the website	43,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Problems when using electronic signatures	27,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Problems of access with smartphone or tablet	20,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Other problems	13
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Total	1.522.783
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	They have had some problem in using the services of the public administration in the last 12 months	62,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Difficulty with using it	45
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Technical issues when using the website	43
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Problems when using electronic signatures	28,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Problems of access with smartphone or tablet	22,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Other problems	15,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Total	4.479.860
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	They have had some problem in using the services of the public administration in the last 12 months	50,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Difficulty with using it	31,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Technical issues when using the website	33,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Problems when using electronic signatures	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Problems of access with smartphone or tablet	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Other problems	11,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Total	913.221
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	They have had some problem in using the services of the public administration in the last 12 months	56,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Difficulty with using it	37,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Technical issues when using the website	38,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Problems when using electronic signatures	29,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Problems of access with smartphone or tablet	20,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Other problems	15,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Total	409.392
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	They have had some problem in using the services of the public administration in the last 12 months	62,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Difficulty with using it	41,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Technical issues when using the website	38,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Problems when using electronic signatures	26,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Problems of access with smartphone or tablet	21,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Other problems	12,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Total	1.316.547
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	They have had some problem in using the services of the public administration in the last 12 months	55
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Difficulty with using it	34,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Technical issues when using the website	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Problems when using electronic signatures	26,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Problems of access with smartphone or tablet	21,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Other problems	7,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Total	188.709
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	They have had some problem in using the services of the public administration in the last 12 months	51,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Difficulty with using it	33,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Technical issues when using the website	32,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Problems when using electronic signatures	22,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Problems of access with smartphone or tablet	18
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Other problems	9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Total	49.310
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	They have had some problem in using the services of the public administration in the last 12 months	49,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Difficulty with using it	27
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Technical issues when using the website	41,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Problems when using electronic signatures	11,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Problems of access with smartphone or tablet	10,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Other problems	5,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Total	56.409
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	They have had some problem in using the services of the public administration in the last 12 months	42
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Difficulty with using it	25,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Technical issues when using the website	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Problems when using electronic signatures	14,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Problems of access with smartphone or tablet	19,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Other problems	13,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Total	29.146.726
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Difficulty with using it	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Technical issues when using the website	38
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Problems when using electronic signatures	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Problems of access with smartphone or tablet	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Other problems	11,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Total	4.996.862
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	They have had some problem in using the services of the public administration in the last 12 months	60,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Difficulty with using it	35,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Technical issues when using the website	41,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Problems when using electronic signatures	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Problems of access with smartphone or tablet	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Other problems	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Total	821.972
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	They have had some problem in using the services of the public administration in the last 12 months	53,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Difficulty with using it	32,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Technical issues when using the website	36,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Problems when using electronic signatures	26,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Problems of access with smartphone or tablet	18,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Other problems	9,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Total	577.256
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	They have had some problem in using the services of the public administration in the last 12 months	54,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Difficulty with using it	31,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Technical issues when using the website	37,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Problems when using electronic signatures	26,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Problems of access with smartphone or tablet	18,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Other problems	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Total	759.009
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	They have had some problem in using the services of the public administration in the last 12 months	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Difficulty with using it	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Technical issues when using the website	34,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Problems when using electronic signatures	24,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Problems of access with smartphone or tablet	20,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Other problems	15,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Total	1.449.952
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	They have had some problem in using the services of the public administration in the last 12 months	59,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Difficulty with using it	37,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Technical issues when using the website	44,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Problems of access with smartphone or tablet	21,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Other problems	13
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Total	330.405
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	They have had some problem in using the services of the public administration in the last 12 months	55,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Difficulty with using it	37,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Technical issues when using the website	34
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Problems when using electronic signatures	23,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Problems of access with smartphone or tablet	16,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Other problems	11,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Total	1.323.831
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	They have had some problem in using the services of the public administration in the last 12 months	55,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Difficulty with using it	36,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Technical issues when using the website	38,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Problems when using electronic signatures	26,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Problems of access with smartphone or tablet	20,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Other problems	11,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Total	1.182.419
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	They have had some problem in using the services of the public administration in the last 12 months	60
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Difficulty with using it	38,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Technical issues when using the website	43,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Problems when using electronic signatures	27,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Problems of access with smartphone or tablet	20,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Other problems	11,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Total	5.008.201
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	They have had some problem in using the services of the public administration in the last 12 months	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Difficulty with using it	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Technical issues when using the website	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Problems when using electronic signatures	22,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Problems of access with smartphone or tablet	22,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Other problems	13,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Total	3.229.407
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	They have had some problem in using the services of the public administration in the last 12 months	56,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Difficulty with using it	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Technical issues when using the website	38,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Problems when using electronic signatures	25
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Problems of access with smartphone or tablet	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Other problems	9,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Total	551.254
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	They have had some problem in using the services of the public administration in the last 12 months	60,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Difficulty with using it	40,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Technical issues when using the website	44,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Problems when using electronic signatures	27,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Problems of access with smartphone or tablet	21
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Other problems	13,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Total	1.513.887
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	They have had some problem in using the services of the public administration in the last 12 months	62,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Difficulty with using it	44,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Technical issues when using the website	43,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Problems when using electronic signatures	28,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Problems of access with smartphone or tablet	23
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Other problems	15,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Total	4.476.319
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	They have had some problem in using the services of the public administration in the last 12 months	50,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Difficulty with using it	31,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Technical issues when using the website	33,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Problems when using electronic signatures	23,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Problems of access with smartphone or tablet	22,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Other problems	11,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Total	908.179
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	They have had some problem in using the services of the public administration in the last 12 months	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Difficulty with using it	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Technical issues when using the website	39,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Problems when using electronic signatures	29,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Problems of access with smartphone or tablet	20,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Other problems	15,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Total	408.868
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	They have had some problem in using the services of the public administration in the last 12 months	62,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Difficulty with using it	41,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Technical issues when using the website	38,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Problems when using electronic signatures	26,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Problems of access with smartphone or tablet	21,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Other problems	12,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Total	1.316.547
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	They have had some problem in using the services of the public administration in the last 12 months	55
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Difficulty with using it	34,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Technical issues when using the website	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Problems when using electronic signatures	26,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Problems of access with smartphone or tablet	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Other problems	7,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Total	186.640
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	They have had some problem in using the services of the public administration in the last 12 months	51,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Difficulty with using it	32,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Technical issues when using the website	32,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Problems when using electronic signatures	22,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Problems of access with smartphone or tablet	18,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Other problems	9,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Total	49.310
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	They have had some problem in using the services of the public administration in the last 12 months	49,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Difficulty with using it	27
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Technical issues when using the website	41,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Problems when using electronic signatures	11,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Problems of access with smartphone or tablet	10,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Other problems	5,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Total	56.409
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	They have had some problem in using the services of the public administration in the last 12 months	42
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Difficulty with using it	25,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Technical issues when using the website	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Problems when using electronic signatures	14,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Problems of access with smartphone or tablet	19,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Other problems	13,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	National Total	Total	16.444.214
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	National Total	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	National Total	Difficulty with using it	63,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	National Total	Technical issues when using the website	67,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	National Total	Problems when using electronic signatures	43,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	National Total	Problems of access with smartphone or tablet	38,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	National Total	Other problems	20,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Andalucía	Total	3.019.385
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Andalucía	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Andalucía	Difficulty with using it	59,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Andalucía	Technical issues when using the website	69,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Andalucía	Problems when using electronic signatures	37,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Andalucía	Problems of access with smartphone or tablet	36,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Andalucía	Other problems	17,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Aragón	Total	443.074
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Aragón	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Aragón	Difficulty with using it	60,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Aragón	Technical issues when using the website	68,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Aragón	Problems when using electronic signatures	49,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Aragón	Problems of access with smartphone or tablet	34,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Aragón	Other problems	17,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Total	313.345
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Difficulty with using it	58,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Technical issues when using the website	70,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Problems when using electronic signatures	48,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Problems of access with smartphone or tablet	33,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Other problems	20,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Balears, Illes	Total	417.136
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Balears, Illes	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Balears, Illes	Difficulty with using it	68,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Balears, Illes	Technical issues when using the website	63,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Balears, Illes	Problems when using electronic signatures	44
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Balears, Illes	Problems of access with smartphone or tablet	36,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Balears, Illes	Other problems	27,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Canarias	Total	871.134
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Canarias	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Canarias	Difficulty with using it	62,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Canarias	Technical issues when using the website	74,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Canarias	Problems when using electronic signatures	41,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Canarias	Problems of access with smartphone or tablet	36,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Canarias	Other problems	21,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cantabria	Total	183.794
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cantabria	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cantabria	Difficulty with using it	67,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cantabria	Technical issues when using the website	61,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cantabria	Problems when using electronic signatures	42
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cantabria	Problems of access with smartphone or tablet	30,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cantabria	Other problems	20,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla y León	Total	739.461
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla y León	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla y León	Difficulty with using it	65,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla y León	Technical issues when using the website	68,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla y León	Problems when using electronic signatures	48,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla y León	Problems of access with smartphone or tablet	36,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla y León	Other problems	20,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Total	710.238
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Difficulty with using it	64,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Technical issues when using the website	72,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Problems when using electronic signatures	45,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Problems of access with smartphone or tablet	34
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Other problems	18,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cataluña	Total	2.701.872
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cataluña	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cataluña	Difficulty with using it	65,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cataluña	Technical issues when using the website	63,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cataluña	Problems when using electronic signatures	41,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cataluña	Problems of access with smartphone or tablet	41,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cataluña	Other problems	24,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Total	1.825.054
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Difficulty with using it	63,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Technical issues when using the website	67,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Problems when using electronic signatures	44,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Problems of access with smartphone or tablet	39,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Other problems	17,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Extremadura	Total	335.101
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Extremadura	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Extremadura	Difficulty with using it	66,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Extremadura	Technical issues when using the website	72,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Extremadura	Problems when using electronic signatures	45,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Extremadura	Problems of access with smartphone or tablet	34,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Extremadura	Other problems	21,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Galicia	Total	957.730
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Galicia	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Galicia	Difficulty with using it	71,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Galicia	Technical issues when using the website	68,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Galicia	Problems when using electronic signatures	45
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Galicia	Problems of access with smartphone or tablet	36,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Galicia	Other problems	24,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Total	2.279.975
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Difficulty with using it	62,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Technical issues when using the website	65,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Problems when using electronic signatures	46
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Problems of access with smartphone or tablet	44
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Other problems	23,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Total	519.784
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Murcia, Región de	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Difficulty with using it	65,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Technical issues when using the website	68,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Problems when using electronic signatures	51,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Problems of access with smartphone or tablet	35,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Other problems	26,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Total	257.246
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Difficulty with using it	66,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Technical issues when using the website	61,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Problems when using electronic signatures	41,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Problems of access with smartphone or tablet	34,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Other problems	19,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	País Vasco	Total	724.234
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	País Vasco	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	País Vasco	Difficulty with using it	63,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	País Vasco	Technical issues when using the website	64,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	País Vasco	Problems when using electronic signatures	47,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	País Vasco	Problems of access with smartphone or tablet	39,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	País Vasco	Other problems	13,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Rioja, La	Total	97.491
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Rioja, La	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Rioja, La	Difficulty with using it	64,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Rioja, La	Technical issues when using the website	63,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Rioja, La	Problems when using electronic signatures	44,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Rioja, La	Problems of access with smartphone or tablet	34,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Rioja, La	Other problems	17,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Ceuta	Total	24.474
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Ceuta	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Ceuta	Difficulty with using it	54,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Ceuta	Technical issues when using the website	83,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Ceuta	Problems when using electronic signatures	22,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Ceuta	Problems of access with smartphone or tablet	20,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Ceuta	Other problems	10,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Melilla	Total	23.688
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Melilla	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Melilla	Difficulty with using it	60,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Melilla	Technical issues when using the website	58,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Melilla	Problems when using electronic signatures	34,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Melilla	Problems of access with smartphone or tablet	45,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Melilla	Other problems	31,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	National Total	Total	16.406.607
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	National Total	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	National Total	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	National Total	Technical issues when using the website	67,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	National Total	Problems when using electronic signatures	43,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	National Total	Problems of access with smartphone or tablet	38,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	National Total	Other problems	20,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Andalucía	Total	3.007.304
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Andalucía	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Andalucía	Difficulty with using it	59
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Andalucía	Technical issues when using the website	69,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Andalucía	Problems when using electronic signatures	37,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Andalucía	Problems of access with smartphone or tablet	36,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Andalucía	Other problems	17,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Aragón	Total	441.977
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Aragón	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Aragón	Difficulty with using it	60,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Aragón	Technical issues when using the website	68
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Aragón	Problems when using electronic signatures	49,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Aragón	Problems of access with smartphone or tablet	34,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Aragón	Other problems	17,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Asturias, Principado de	Total	312.431
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Asturias, Principado de	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Asturias, Principado de	Difficulty with using it	58
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Asturias, Principado de	Technical issues when using the website	70,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Asturias, Principado de	Problems when using electronic signatures	48,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Asturias, Principado de	Problems of access with smartphone or tablet	33,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Asturias, Principado de	Other problems	20,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Balears, Illes	Total	415.840
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Balears, Illes	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Balears, Illes	Difficulty with using it	68,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Balears, Illes	Technical issues when using the website	63,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Balears, Illes	Problems when using electronic signatures	44,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Balears, Illes	Problems of access with smartphone or tablet	37
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Balears, Illes	Other problems	27,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Canarias	Total	868.737
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Canarias	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Canarias	Difficulty with using it	62,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Canarias	Technical issues when using the website	74,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Canarias	Problems when using electronic signatures	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Canarias	Problems of access with smartphone or tablet	36,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Canarias	Other problems	21,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cantabria	Total	183.794
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cantabria	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cantabria	Difficulty with using it	67,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cantabria	Technical issues when using the website	61,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cantabria	Problems when using electronic signatures	42
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cantabria	Problems of access with smartphone or tablet	30,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cantabria	Other problems	20,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla y León	Total	738.154
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla y León	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla y León	Difficulty with using it	65,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla y León	Technical issues when using the website	68,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla y León	Problems when using electronic signatures	48,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla y León	Problems of access with smartphone or tablet	36,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla y León	Other problems	20,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla-La Mancha	Total	708.903
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla-La Mancha	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla-La Mancha	Difficulty with using it	64,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla-La Mancha	Technical issues when using the website	72,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla-La Mancha	Problems when using electronic signatures	45,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla-La Mancha	Problems of access with smartphone or tablet	33,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Castilla-La Mancha	Other problems	18,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cataluña	Total	2.698.305
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cataluña	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cataluña	Difficulty with using it	65,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cataluña	Technical issues when using the website	63,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cataluña	Problems when using electronic signatures	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cataluña	Problems of access with smartphone or tablet	41,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cataluña	Other problems	24,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Comunitat Valenciana	Total	1.825.054
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Comunitat Valenciana	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Comunitat Valenciana	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Comunitat Valenciana	Technical issues when using the website	67,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Comunitat Valenciana	Problems when using electronic signatures	44,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Comunitat Valenciana	Problems of access with smartphone or tablet	39,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Comunitat Valenciana	Other problems	17,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Extremadura	Total	334.008
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Extremadura	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Extremadura	Difficulty with using it	66,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Extremadura	Technical issues when using the website	72,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Extremadura	Problems when using electronic signatures	45,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Extremadura	Problems of access with smartphone or tablet	34,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Extremadura	Other problems	21,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Galicia	Total	951.684
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Galicia	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Galicia	Difficulty with using it	71,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Galicia	Technical issues when using the website	68,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Galicia	Problems when using electronic signatures	44,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Galicia	Problems of access with smartphone or tablet	36,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Galicia	Other problems	24,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Madrid, Comunidad de	Total	2.276.434
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Madrid, Comunidad de	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Madrid, Comunidad de	Difficulty with using it	62,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Madrid, Comunidad de	Technical issues when using the website	65,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Madrid, Comunidad de	Problems when using electronic signatures	46,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Madrid, Comunidad de	Problems of access with smartphone or tablet	44,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Madrid, Comunidad de	Other problems	23,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Murcia, Región de	Total	518.997
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Murcia, Región de	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Murcia, Región de	Difficulty with using it	65,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Murcia, Región de	Technical issues when using the website	68,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Murcia, Región de	Problems when using electronic signatures	51,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Murcia, Región de	Problems of access with smartphone or tablet	35,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Murcia, Región de	Other problems	26,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Navarra, Comunidad Foral de	Total	256.721
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Navarra, Comunidad Foral de	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Navarra, Comunidad Foral de	Difficulty with using it	66,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Navarra, Comunidad Foral de	Technical issues when using the website	61,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Navarra, Comunidad Foral de	Problems when using electronic signatures	41,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Navarra, Comunidad Foral de	Problems of access with smartphone or tablet	34,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Navarra, Comunidad Foral de	Other problems	19,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	País Vasco	Total	724.234
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	País Vasco	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	País Vasco	Difficulty with using it	63,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	País Vasco	Technical issues when using the website	64,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	País Vasco	Problems when using electronic signatures	47,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	País Vasco	Problems of access with smartphone or tablet	39,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	País Vasco	Other problems	13,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Rioja, La	Total	95.868
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Rioja, La	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Rioja, La	Difficulty with using it	63,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Rioja, La	Technical issues when using the website	63,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Rioja, La	Problems when using electronic signatures	43,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Rioja, La	Problems of access with smartphone or tablet	35,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Rioja, La	Other problems	17,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Ceuta	Total	24.474
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Ceuta	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Ceuta	Difficulty with using it	54,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Ceuta	Technical issues when using the website	83,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Ceuta	Problems when using electronic signatures	22,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Ceuta	Problems of access with smartphone or tablet	20,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Ceuta	Other problems	10,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Melilla	Total	23.688
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Melilla	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Melilla	Difficulty with using it	60,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Melilla	Technical issues when using the website	58,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Melilla	Problems when using electronic signatures	34,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Melilla	Problems of access with smartphone or tablet	45,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Melilla	Other problems	31,3