Reference population	Socio-economic characteristics	Documents or claims	Total
Total persons	Total persons	Total	37,634,488
Total persons	Total persons	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.1
Total persons	Total persons	Have requested an official document or certificate	35.4
Total persons	Total persons	Have applied for benefits or entitlements	23.0
Total persons	Total persons	Other requests, claims or complaints	8.6
Total persons	Total persons	Did not request an official document or submit a claim despite needing to do so	4.4
Total persons	Educational attainment: Less than primary education	Total	706,162
Total persons	Educational attainment: Less than primary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	13.1
Total persons	Educational attainment: Less than primary education	Have requested an official document or certificate	9.5
Total persons	Educational attainment: Less than primary education	Have applied for benefits or entitlements	7.1
Total persons	Educational attainment: Less than primary education	Other requests, claims or complaints	2.7
Total persons	Educational attainment: Less than primary education	Did not request an official document or submit a claim despite needing to do so	9.9
Total persons	Educational attainment: Primary education	Total	2,833,557
Total persons	Educational attainment: Primary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	21.2
Total persons	Educational attainment: Primary education	Have requested an official document or certificate	15.5
Total persons	Educational attainment: Primary education	Have applied for benefits or entitlements	11.0
Total persons	Educational attainment: Primary education	Other requests, claims or complaints	3.3
Total persons	Educational attainment: Primary education	Did not request an official document or submit a claim despite needing to do so	7.4
Total persons	Educational attainment: First stage of secondary education	Total	8,042,652
Total persons	Educational attainment: First stage of secondary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	30.1
Total persons	Educational attainment: First stage of secondary education	Have requested an official document or certificate	21.3
Total persons	Educational attainment: First stage of secondary education	Have applied for benefits or entitlements	17.9
Total persons	Educational attainment: First stage of secondary education	Other requests, claims or complaints	5.6
Total persons	Educational attainment: First stage of secondary education	Did not request an official document or submit a claim despite needing to do so	5.1
Total persons	Educational attainment: Second stage of secondary education	Total	9,919,183
Total persons	Educational attainment: Second stage of secondary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.1
Total persons	Educational attainment: Second stage of secondary education	Have requested an official document or certificate	36.5
Total persons	Educational attainment: Second stage of secondary education	Have applied for benefits or entitlements	24.9
Total persons	Educational attainment: Second stage of secondary education	Other requests, claims or complaints	8.0
Total persons	Educational attainment: Second stage of secondary education	Did not request an official document or submit a claim despite needing to do so	4.1
Total persons	Educational attainment: Higher vocational training	Total	5,140,582
Total persons	Educational attainment: Higher vocational training	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.8
Total persons	Educational attainment: Higher vocational training	Have requested an official document or certificate	41.1
Total persons	Educational attainment: Higher vocational training	Have applied for benefits or entitlements	24.7
Total persons	Educational attainment: Higher vocational training	Other requests, claims or complaints	10.0
Total persons	Educational attainment: Higher vocational training	Did not request an official document or submit a claim despite needing to do so	3.6
Total persons	Educational attainment: University diploma and equivalent	Total	4,174,438
Total persons	Educational attainment: University diploma and equivalent	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	56.0
Total persons	Educational attainment: University diploma and equivalent	Have requested an official document or certificate	47.1
Total persons	Educational attainment: University diploma and equivalent	Have applied for benefits or entitlements	27.0
Total persons	Educational attainment: University diploma and equivalent	Other requests, claims or complaints	11.6
Total persons	Educational attainment: University diploma and equivalent	Did not request an official document or submit a claim despite needing to do so	4.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Total	5,919,511
Total persons	Educational attainment: University degree, master's degree and equivalent	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	61.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Have requested an official document or certificate	50.7
Total persons	Educational attainment: University degree, master's degree and equivalent	Have applied for benefits or entitlements	30.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Other requests, claims or complaints	13.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Did not request an official document or submit a claim despite needing to do so	2.9
Total persons	Educational attainment: Doctorate	Total	455,086
Total persons	Educational attainment: Doctorate	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	63.9
Total persons	Educational attainment: Doctorate	Have requested an official document or certificate	50.1
Total persons	Educational attainment: Doctorate	Have applied for benefits or entitlements	28.4
Total persons	Educational attainment: Doctorate	Other requests, claims or complaints	13.5
Total persons	Educational attainment: Doctorate	Did not request an official document or submit a claim despite needing to do so	0.9
Total persons	Educational attainment: Other	Total	443,317
Total persons	Educational attainment: Other	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.1
Total persons	Educational attainment: Other	Have requested an official document or certificate	36.7
Total persons	Educational attainment: Other	Have applied for benefits or entitlements	15.0
Total persons	Educational attainment: Other	Other requests, claims or complaints	6.0
Total persons	Educational attainment: Other	Did not request an official document or submit a claim despite needing to do so	2.2
Total persons	Employment status: Employed	Total	21,736,738
Total persons	Employment status: Employed	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.2
Total persons	Employment status: Employed	Have requested an official document or certificate	42.2
Total persons	Employment status: Employed	Have applied for benefits or entitlements	24.4
Total persons	Employment status: Employed	Other requests, claims or complaints	10.3
Total persons	Employment status: Employed	Did not request an official document or submit a claim despite needing to do so	3.6
Total persons	Employment status: Unemployed	Total	3,027,257
Total persons	Employment status: Unemployed	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.4
Total persons	Employment status: Unemployed	Have requested an official document or certificate	33.5
Total persons	Employment status: Unemployed	Have applied for benefits or entitlements	32.4
Total persons	Employment status: Unemployed	Other requests, claims or complaints	9.7
Total persons	Employment status: Unemployed	Did not request an official document or submit a claim despite needing to do so	7.3
Total persons	Employment status: Inactive: Students	Total	3,659,452
Total persons	Employment status: Inactive: Students	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.9
Total persons	Employment status: Inactive: Students	Have requested an official document or certificate	36.8
Total persons	Employment status: Inactive: Students	Have applied for benefits or entitlements	32.0
Total persons	Employment status: Inactive: Students	Other requests, claims or complaints	6.0
Total persons	Employment status: Inactive: Students	Did not request an official document or submit a claim despite needing to do so	2.3
Total persons	Employment status: Inactive: Homemakers	Total	1,477,670
Total persons	Employment status: Inactive: Homemakers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	28.5
Total persons	Employment status: Inactive: Homemakers	Have requested an official document or certificate	18.5
Total persons	Employment status: Inactive: Homemakers	Have applied for benefits or entitlements	15.9
Total persons	Employment status: Inactive: Homemakers	Other requests, claims or complaints	4.6
Total persons	Employment status: Inactive: Homemakers	Did not request an official document or submit a claim despite needing to do so	5.4
Total persons	Employment status: Inactive: Pensioners	Total	5,819,411
Total persons	Employment status: Inactive: Pensioners	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	22.4
Total persons	Employment status: Inactive: Pensioners	Have requested an official document or certificate	15.3
Total persons	Employment status: Inactive: Pensioners	Have applied for benefits or entitlements	10.6
Total persons	Employment status: Inactive: Pensioners	Other requests, claims or complaints	4.9
Total persons	Employment status: Inactive: Pensioners	Did not request an official document or submit a claim despite needing to do so	6.5
Total persons	Employment status: Other employment status	Total	1,913,960
Total persons	Employment status: Other employment status	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	37.7
Total persons	Employment status: Other employment status	Have requested an official document or certificate	31.7
Total persons	Employment status: Other employment status	Have applied for benefits or entitlements	19.6
Total persons	Employment status: Other employment status	Other requests, claims or complaints	7.0
Total persons	Employment status: Other employment status	Did not request an official document or submit a claim despite needing to do so	5.9
Total persons	Professional status (in main job): Employee with a permanent contract	Total	15,709,471
Total persons	Professional status (in main job): Employee with a permanent contract	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.0
Total persons	Professional status (in main job): Employee with a permanent contract	Have requested an official document or certificate	41.9
Total persons	Professional status (in main job): Employee with a permanent contract	Have applied for benefits or entitlements	23.6
Total persons	Professional status (in main job): Employee with a permanent contract	Other requests, claims or complaints	10.7
Total persons	Professional status (in main job): Employee with a permanent contract	Did not request an official document or submit a claim despite needing to do so	3.1
Total persons	Professional status (in main job): Employee with a temporary contract	Total	2,563,780
Total persons	Professional status (in main job): Employee with a temporary contract	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	59.6
Total persons	Professional status (in main job): Employee with a temporary contract	Have requested an official document or certificate	48.0
Total persons	Professional status (in main job): Employee with a temporary contract	Have applied for benefits or entitlements	34.2
Total persons	Professional status (in main job): Employee with a temporary contract	Other requests, claims or complaints	8.7
Total persons	Professional status (in main job): Employee with a temporary contract	Did not request an official document or submit a claim despite needing to do so	3.9
Total persons	Professional status (in main job): Self-employed with employees	Total	1,348,985
Total persons	Professional status (in main job): Self-employed with employees	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.4
Total persons	Professional status (in main job): Self-employed with employees	Have requested an official document or certificate	38.9
Total persons	Professional status (in main job): Self-employed with employees	Have applied for benefits or entitlements	21.1
Total persons	Professional status (in main job): Self-employed with employees	Other requests, claims or complaints	12.2
Total persons	Professional status (in main job): Self-employed with employees	Did not request an official document or submit a claim despite needing to do so	5.3
Total persons	Professional status (in main job): Self-employed without employees	Total	1,982,039
Total persons	Professional status (in main job): Self-employed without employees	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.6
Total persons	Professional status (in main job): Self-employed without employees	Have requested an official document or certificate	39.9
Total persons	Professional status (in main job): Self-employed without employees	Have applied for benefits or entitlements	20.6
Total persons	Professional status (in main job): Self-employed without employees	Other requests, claims or complaints	8.4
Total persons	Professional status (in main job): Self-employed without employees	Did not request an official document or submit a claim despite needing to do so	5.4
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Total	132,463
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	42.4
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Have requested an official document or certificate	36.2
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Have applied for benefits or entitlements	11.2
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Other requests, claims or complaints	8.6
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Did not request an official document or submit a claim despite needing to do so	2.3
Total persons	Working hours (in main job): Full-time	Total	18,448,392
Total persons	Working hours (in main job): Full-time	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.6
Total persons	Working hours (in main job): Full-time	Have requested an official document or certificate	42.8
Total persons	Working hours (in main job): Full-time	Have applied for benefits or entitlements	24.0
Total persons	Working hours (in main job): Full-time	Other requests, claims or complaints	10.7
Total persons	Working hours (in main job): Full-time	Did not request an official document or submit a claim despite needing to do so	3.5
Total persons	Working hours (in main job): Part-time	Total	3,288,346
Total persons	Working hours (in main job): Part-time	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.9
Total persons	Working hours (in main job): Part-time	Have requested an official document or certificate	39.1
Total persons	Working hours (in main job): Part-time	Have applied for benefits or entitlements	26.4
Total persons	Working hours (in main job): Part-time	Other requests, claims or complaints	8.2
Total persons	Working hours (in main job): Part-time	Did not request an official document or submit a claim despite needing to do so	3.7
Total persons	Main occupation: Manual	Total	6,004,888
Total persons	Main occupation: Manual	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.6
Total persons	Main occupation: Manual	Have requested an official document or certificate	32.1
Total persons	Main occupation: Manual	Have applied for benefits or entitlements	18.0
Total persons	Main occupation: Manual	Other requests, claims or complaints	6.5
Total persons	Main occupation: Manual	Did not request an official document or submit a claim despite needing to do so	5.4
Total persons	Main occupation: Non-manual	Total	15,731,851
Total persons	Main occupation: Non-manual	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	55.6
Total persons	Main occupation: Non-manual	Have requested an official document or certificate	46.0
Total persons	Main occupation: Non-manual	Have applied for benefits or entitlements	26.8
Total persons	Main occupation: Non-manual	Other requests, claims or complaints	11.8
Total persons	Main occupation: Non-manual	Did not request an official document or submit a claim despite needing to do so	2.9
Total persons	Main occupation: ICT workers	Total	1,039,221
Total persons	Main occupation: ICT workers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	60.6
Total persons	Main occupation: ICT workers	Have requested an official document or certificate	51.4
Total persons	Main occupation: ICT workers	Have applied for benefits or entitlements	23.9
Total persons	Main occupation: ICT workers	Other requests, claims or complaints	12.4
Total persons	Main occupation: ICT workers	Did not request an official document or submit a claim despite needing to do so	3.1
Total persons	Main occupation: Other workers	Total	20,697,517
Total persons	Main occupation: Other workers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.7
Total persons	Main occupation: Other workers	Have requested an official document or certificate	41.7
Total persons	Main occupation: Other workers	Have applied for benefits or entitlements	24.4
Total persons	Main occupation: Other workers	Other requests, claims or complaints	10.2
Total persons	Main occupation: Other workers	Did not request an official document or submit a claim despite needing to do so	3.6
Total persons	Net monthly income per consumption unit: First quintile	Total	7,077,033
Total persons	Net monthly income per consumption unit: First quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.9
Total persons	Net monthly income per consumption unit: First quintile	Have requested an official document or certificate	36.8
Total persons	Net monthly income per consumption unit: First quintile	Have applied for benefits or entitlements	24.5
Total persons	Net monthly income per consumption unit: First quintile	Other requests, claims or complaints	7.7
Total persons	Net monthly income per consumption unit: First quintile	Did not request an official document or submit a claim despite needing to do so	4.3
Total persons	Net monthly income per consumption unit: Second quintile	Total	6,693,503
Total persons	Net monthly income per consumption unit: Second quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	42.1
Total persons	Net monthly income per consumption unit: Second quintile	Have requested an official document or certificate	31.8
Total persons	Net monthly income per consumption unit: Second quintile	Have applied for benefits or entitlements	24.5
Total persons	Net monthly income per consumption unit: Second quintile	Other requests, claims or complaints	8.1
Total persons	Net monthly income per consumption unit: Second quintile	Did not request an official document or submit a claim despite needing to do so	5.5
Total persons	Net monthly income per consumption unit: Third quintile	Total	6,830,831
Total persons	Net monthly income per consumption unit: Third quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.5
Total persons	Net monthly income per consumption unit: Third quintile	Have requested an official document or certificate	35.1
Total persons	Net monthly income per consumption unit: Third quintile	Have applied for benefits or entitlements	25.3
Total persons	Net monthly income per consumption unit: Third quintile	Other requests, claims or complaints	8.5
Total persons	Net monthly income per consumption unit: Third quintile	Did not request an official document or submit a claim despite needing to do so	4.2
Total persons	Net monthly income per consumption unit: Fourth quintile	Total	7,072,051
Total persons	Net monthly income per consumption unit: Fourth quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.8
Total persons	Net monthly income per consumption unit: Fourth quintile	Have requested an official document or certificate	33.5
Total persons	Net monthly income per consumption unit: Fourth quintile	Have applied for benefits or entitlements	21.4
Total persons	Net monthly income per consumption unit: Fourth quintile	Other requests, claims or complaints	8.8
Total persons	Net monthly income per consumption unit: Fourth quintile	Did not request an official document or submit a claim despite needing to do so	4.0
Total persons	Net monthly income per consumption unit: Fifth quintile	Total	7,204,147
Total persons	Net monthly income per consumption unit: Fifth quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.0
Total persons	Net monthly income per consumption unit: Fifth quintile	Have requested an official document or certificate	39.1
Total persons	Net monthly income per consumption unit: Fifth quintile	Have applied for benefits or entitlements	21.2
Total persons	Net monthly income per consumption unit: Fifth quintile	Other requests, claims or complaints	9.3
Total persons	Net monthly income per consumption unit: Fifth quintile	Did not request an official document or submit a claim despite needing to do so	4.2
Total persons	Net monthly income per consumption unit: Don't know/No answer	Total	2,756,924
Total persons	Net monthly income per consumption unit: Don't know/No answer	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.9
Total persons	Net monthly income per consumption unit: Don't know/No answer	Have requested an official document or certificate	36.1
Total persons	Net monthly income per consumption unit: Don't know/No answer	Have applied for benefits or entitlements	19.3
Total persons	Net monthly income per consumption unit: Don't know/No answer	Other requests, claims or complaints	10.3
Total persons	Net monthly income per consumption unit: Don't know/No answer	Did not request an official document or submit a claim despite needing to do so	3.7
Internet users in the last 12 months	Total persons	Total	36,814,969
Internet users in the last 12 months	Total persons	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.1
Internet users in the last 12 months	Total persons	Have requested an official document or certificate	36.2
Internet users in the last 12 months	Total persons	Have applied for benefits or entitlements	23.6
Internet users in the last 12 months	Total persons	Other requests, claims or complaints	8.8
Internet users in the last 12 months	Total persons	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 12 months	Educational attainment: Less than primary education	Total	509,402
Internet users in the last 12 months	Educational attainment: Less than primary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	18.2
Internet users in the last 12 months	Educational attainment: Less than primary education	Have requested an official document or certificate	13.1
Internet users in the last 12 months	Educational attainment: Less than primary education	Have applied for benefits or entitlements	9.9
Internet users in the last 12 months	Educational attainment: Less than primary education	Other requests, claims or complaints	3.7
Internet users in the last 12 months	Educational attainment: Less than primary education	Did not request an official document or submit a claim despite needing to do so	13.7
Internet users in the last 12 months	Educational attainment: Primary education	Total	2,562,811
Internet users in the last 12 months	Educational attainment: Primary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	23.5
Internet users in the last 12 months	Educational attainment: Primary education	Have requested an official document or certificate	17.1
Internet users in the last 12 months	Educational attainment: Primary education	Have applied for benefits or entitlements	12.2
Internet users in the last 12 months	Educational attainment: Primary education	Other requests, claims or complaints	3.6
Internet users in the last 12 months	Educational attainment: Primary education	Did not request an official document or submit a claim despite needing to do so	8.1
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Total	7,839,912
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	30.9
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Have requested an official document or certificate	21.8
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Have applied for benefits or entitlements	18.3
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Other requests, claims or complaints	5.7
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Did not request an official document or submit a claim despite needing to do so	5.2
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Total	9,839,707
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.5
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Have requested an official document or certificate	36.8
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Have applied for benefits or entitlements	25.1
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Other requests, claims or complaints	8.0
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Did not request an official document or submit a claim despite needing to do so	4.2
Internet users in the last 12 months	Educational attainment: Higher vocational training	Total	5,125,726
Internet users in the last 12 months	Educational attainment: Higher vocational training	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.0
Internet users in the last 12 months	Educational attainment: Higher vocational training	Have requested an official document or certificate	41.2
Internet users in the last 12 months	Educational attainment: Higher vocational training	Have applied for benefits or entitlements	24.8
Internet users in the last 12 months	Educational attainment: Higher vocational training	Other requests, claims or complaints	10.0
Internet users in the last 12 months	Educational attainment: Higher vocational training	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Total	4,161,964
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	56.2
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Have requested an official document or certificate	47.2
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Have applied for benefits or entitlements	27.1
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Other requests, claims or complaints	11.6
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Did not request an official document or submit a claim despite needing to do so	4.6
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Total	5,909,959
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	61.7
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Have requested an official document or certificate	50.8
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Have applied for benefits or entitlements	30.6
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Other requests, claims or complaints	13.6
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Did not request an official document or submit a claim despite needing to do so	2.9
Internet users in the last 12 months	Educational attainment: Doctorate	Total	453,169
Internet users in the last 12 months	Educational attainment: Doctorate	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	64.2
Internet users in the last 12 months	Educational attainment: Doctorate	Have requested an official document or certificate	50.3
Internet users in the last 12 months	Educational attainment: Doctorate	Have applied for benefits or entitlements	28.5
Internet users in the last 12 months	Educational attainment: Doctorate	Other requests, claims or complaints	13.5
Internet users in the last 12 months	Educational attainment: Doctorate	Did not request an official document or submit a claim despite needing to do so	0.9
Internet users in the last 12 months	Educational attainment: Other	Total	412,318
Internet users in the last 12 months	Educational attainment: Other	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.4
Internet users in the last 12 months	Educational attainment: Other	Have requested an official document or certificate	39.5
Internet users in the last 12 months	Educational attainment: Other	Have applied for benefits or entitlements	16.1
Internet users in the last 12 months	Educational attainment: Other	Other requests, claims or complaints	6.5
Internet users in the last 12 months	Educational attainment: Other	Did not request an official document or submit a claim despite needing to do so	2.4
Internet users in the last 12 months	Employment status: Employed	Total	21,675,356
Internet users in the last 12 months	Employment status: Employed	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.3
Internet users in the last 12 months	Employment status: Employed	Have requested an official document or certificate	42.3
Internet users in the last 12 months	Employment status: Employed	Have applied for benefits or entitlements	24.4
Internet users in the last 12 months	Employment status: Employed	Other requests, claims or complaints	10.3
Internet users in the last 12 months	Employment status: Employed	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 12 months	Employment status: Unemployed	Total	2,989,534
Internet users in the last 12 months	Employment status: Unemployed	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.0
Internet users in the last 12 months	Employment status: Unemployed	Have requested an official document or certificate	34.0
Internet users in the last 12 months	Employment status: Unemployed	Have applied for benefits or entitlements	32.8
Internet users in the last 12 months	Employment status: Unemployed	Other requests, claims or complaints	9.8
Internet users in the last 12 months	Employment status: Unemployed	Did not request an official document or submit a claim despite needing to do so	7.4
Internet users in the last 12 months	Employment status: Inactive: Students	Total	3,658,101
Internet users in the last 12 months	Employment status: Inactive: Students	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	52.0
Internet users in the last 12 months	Employment status: Inactive: Students	Have requested an official document or certificate	36.9
Internet users in the last 12 months	Employment status: Inactive: Students	Have applied for benefits or entitlements	32.0
Internet users in the last 12 months	Employment status: Inactive: Students	Other requests, claims or complaints	6.0
Internet users in the last 12 months	Employment status: Inactive: Students	Did not request an official document or submit a claim despite needing to do so	2.3
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Total	1,400,510
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	30.1
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Have requested an official document or certificate	19.5
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Have applied for benefits or entitlements	16.7
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Other requests, claims or complaints	4.8
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Did not request an official document or submit a claim despite needing to do so	5.7
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Total	5,246,366
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	24.9
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Have requested an official document or certificate	17.0
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Have applied for benefits or entitlements	11.7
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Other requests, claims or complaints	5.4
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Did not request an official document or submit a claim despite needing to do so	7.2
Internet users in the last 12 months	Employment status: Other employment status	Total	1,845,103
Internet users in the last 12 months	Employment status: Other employment status	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.1
Internet users in the last 12 months	Employment status: Other employment status	Have requested an official document or certificate	32.8
Internet users in the last 12 months	Employment status: Other employment status	Have applied for benefits or entitlements	20.3
Internet users in the last 12 months	Employment status: Other employment status	Other requests, claims or complaints	7.2
Internet users in the last 12 months	Employment status: Other employment status	Did not request an official document or submit a claim despite needing to do so	6.1
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Total	15,683,676
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.0
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Have requested an official document or certificate	41.9
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Have applied for benefits or entitlements	23.7
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Other requests, claims or complaints	10.7
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Did not request an official document or submit a claim despite needing to do so	3.1
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Total	2,554,302
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	59.8
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Have requested an official document or certificate	48.2
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Have applied for benefits or entitlements	34.3
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Other requests, claims or complaints	8.7
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Total	1,345,920
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.5
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Have requested an official document or certificate	39.0
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Have applied for benefits or entitlements	21.1
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Other requests, claims or complaints	12.2
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Did not request an official document or submit a claim despite needing to do so	5.3
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Total	1,967,902
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.9
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Have requested an official document or certificate	40.2
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Have applied for benefits or entitlements	20.7
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Other requests, claims or complaints	8.4
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Did not request an official document or submit a claim despite needing to do so	5.4
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	123,556
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.5
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have requested an official document or certificate	38.8
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have applied for benefits or entitlements	12.0
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Other requests, claims or complaints	9.2
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Did not request an official document or submit a claim despite needing to do so	2.5
Internet users in the last 12 months	Working hours (in main job): Full-time	Total	18,394,294
Internet users in the last 12 months	Working hours (in main job): Full-time	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.7
Internet users in the last 12 months	Working hours (in main job): Full-time	Have requested an official document or certificate	42.9
Internet users in the last 12 months	Working hours (in main job): Full-time	Have applied for benefits or entitlements	24.1
Internet users in the last 12 months	Working hours (in main job): Full-time	Other requests, claims or complaints	10.7
Internet users in the last 12 months	Working hours (in main job): Full-time	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 12 months	Working hours (in main job): Part-time	Total	3,281,062
Internet users in the last 12 months	Working hours (in main job): Part-time	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.0
Internet users in the last 12 months	Working hours (in main job): Part-time	Have requested an official document or certificate	39.2
Internet users in the last 12 months	Working hours (in main job): Part-time	Have applied for benefits or entitlements	26.5
Internet users in the last 12 months	Working hours (in main job): Part-time	Other requests, claims or complaints	8.2
Internet users in the last 12 months	Working hours (in main job): Part-time	Did not request an official document or submit a claim despite needing to do so	3.7
Internet users in the last 12 months	Main occupation: Manual	Total	5,952,513
Internet users in the last 12 months	Main occupation: Manual	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	40.0
Internet users in the last 12 months	Main occupation: Manual	Have requested an official document or certificate	32.4
Internet users in the last 12 months	Main occupation: Manual	Have applied for benefits or entitlements	18.1
Internet users in the last 12 months	Main occupation: Manual	Other requests, claims or complaints	6.6
Internet users in the last 12 months	Main occupation: Manual	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 12 months	Main occupation: Non-manual	Total	15,722,843
Internet users in the last 12 months	Main occupation: Non-manual	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	55.6
Internet users in the last 12 months	Main occupation: Non-manual	Have requested an official document or certificate	46.1
Internet users in the last 12 months	Main occupation: Non-manual	Have applied for benefits or entitlements	26.8
Internet users in the last 12 months	Main occupation: Non-manual	Other requests, claims or complaints	11.8
Internet users in the last 12 months	Main occupation: Non-manual	Did not request an official document or submit a claim despite needing to do so	2.9
Internet users in the last 12 months	Main occupation: ICT workers	Total	1,039,221
Internet users in the last 12 months	Main occupation: ICT workers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	60.6
Internet users in the last 12 months	Main occupation: ICT workers	Have requested an official document or certificate	51.4
Internet users in the last 12 months	Main occupation: ICT workers	Have applied for benefits or entitlements	23.9
Internet users in the last 12 months	Main occupation: ICT workers	Other requests, claims or complaints	12.4
Internet users in the last 12 months	Main occupation: ICT workers	Did not request an official document or submit a claim despite needing to do so	3.1
Internet users in the last 12 months	Main occupation: Other workers	Total	20,636,135
Internet users in the last 12 months	Main occupation: Other workers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.9
Internet users in the last 12 months	Main occupation: Other workers	Have requested an official document or certificate	41.9
Internet users in the last 12 months	Main occupation: Other workers	Have applied for benefits or entitlements	24.5
Internet users in the last 12 months	Main occupation: Other workers	Other requests, claims or complaints	10.2
Internet users in the last 12 months	Main occupation: Other workers	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Total	6,895,062
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.1
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Have requested an official document or certificate	37.8
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Have applied for benefits or entitlements	25.2
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Other requests, claims or complaints	7.9
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Did not request an official document or submit a claim despite needing to do so	4.4
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Total	6,503,744
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.4
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Have requested an official document or certificate	32.7
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Have applied for benefits or entitlements	25.2
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Other requests, claims or complaints	8.3
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Did not request an official document or submit a claim despite needing to do so	5.7
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Total	6,672,165
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.6
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Have requested an official document or certificate	35.9
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Have applied for benefits or entitlements	25.9
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Other requests, claims or complaints	8.8
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Did not request an official document or submit a claim despite needing to do so	4.3
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Total	6,978,153
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.4
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Have requested an official document or certificate	33.9
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Have applied for benefits or entitlements	21.7
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Other requests, claims or complaints	8.9
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Did not request an official document or submit a claim despite needing to do so	4.0
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Total	7,112,399
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.6
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Have requested an official document or certificate	39.6
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Have applied for benefits or entitlements	21.5
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Other requests, claims or complaints	9.4
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Did not request an official document or submit a claim despite needing to do so	4.2
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Total	2,653,446
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.6
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Have requested an official document or certificate	37.5
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Have applied for benefits or entitlements	20.0
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Other requests, claims or complaints	10.7
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 3 months	Total persons	Total	36,718,725
Internet users in the last 3 months	Total persons	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.2
Internet users in the last 3 months	Total persons	Have requested an official document or certificate	36.2
Internet users in the last 3 months	Total persons	Have applied for benefits or entitlements	23.6
Internet users in the last 3 months	Total persons	Other requests, claims or complaints	8.8
Internet users in the last 3 months	Total persons	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 3 months	Educational attainment: Less than primary education	Total	496,007
Internet users in the last 3 months	Educational attainment: Less than primary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	18.7
Internet users in the last 3 months	Educational attainment: Less than primary education	Have requested an official document or certificate	13.5
Internet users in the last 3 months	Educational attainment: Less than primary education	Have applied for benefits or entitlements	10.1
Internet users in the last 3 months	Educational attainment: Less than primary education	Other requests, claims or complaints	3.8
Internet users in the last 3 months	Educational attainment: Less than primary education	Did not request an official document or submit a claim despite needing to do so	14.1
Internet users in the last 3 months	Educational attainment: Primary education	Total	2,554,083
Internet users in the last 3 months	Educational attainment: Primary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	23.5
Internet users in the last 3 months	Educational attainment: Primary education	Have requested an official document or certificate	17.1
Internet users in the last 3 months	Educational attainment: Primary education	Have applied for benefits or entitlements	12.2
Internet users in the last 3 months	Educational attainment: Primary education	Other requests, claims or complaints	3.6
Internet users in the last 3 months	Educational attainment: Primary education	Did not request an official document or submit a claim despite needing to do so	8.1
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Total	7,820,859
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	30.9
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Have requested an official document or certificate	21.9
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Have applied for benefits or entitlements	18.4
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Other requests, claims or complaints	5.8
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Did not request an official document or submit a claim despite needing to do so	5.2
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Total	9,810,439
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.6
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Have requested an official document or certificate	36.9
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Have applied for benefits or entitlements	25.2
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Other requests, claims or complaints	8.1
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Did not request an official document or submit a claim despite needing to do so	4.2
Internet users in the last 3 months	Educational attainment: Higher vocational training	Total	5,118,557
Internet users in the last 3 months	Educational attainment: Higher vocational training	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.0
Internet users in the last 3 months	Educational attainment: Higher vocational training	Have requested an official document or certificate	41.2
Internet users in the last 3 months	Educational attainment: Higher vocational training	Have applied for benefits or entitlements	24.8
Internet users in the last 3 months	Educational attainment: Higher vocational training	Other requests, claims or complaints	10.0
Internet users in the last 3 months	Educational attainment: Higher vocational training	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Total	4,147,766
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	56.4
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Have requested an official document or certificate	47.4
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Have applied for benefits or entitlements	27.2
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Other requests, claims or complaints	11.7
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Did not request an official document or submit a claim despite needing to do so	4.6
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Total	5,907,017
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	61.7
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Have requested an official document or certificate	50.8
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Have applied for benefits or entitlements	30.6
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Other requests, claims or complaints	13.6
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Did not request an official document or submit a claim despite needing to do so	2.9
Internet users in the last 3 months	Educational attainment: Doctorate	Total	451,680
Internet users in the last 3 months	Educational attainment: Doctorate	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	64.4
Internet users in the last 3 months	Educational attainment: Doctorate	Have requested an official document or certificate	50.4
Internet users in the last 3 months	Educational attainment: Doctorate	Have applied for benefits or entitlements	28.6
Internet users in the last 3 months	Educational attainment: Doctorate	Other requests, claims or complaints	13.6
Internet users in the last 3 months	Educational attainment: Doctorate	Did not request an official document or submit a claim despite needing to do so	0.6
Internet users in the last 3 months	Educational attainment: Other	Total	412,318
Internet users in the last 3 months	Educational attainment: Other	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.4
Internet users in the last 3 months	Educational attainment: Other	Have requested an official document or certificate	39.5
Internet users in the last 3 months	Educational attainment: Other	Have applied for benefits or entitlements	16.1
Internet users in the last 3 months	Educational attainment: Other	Other requests, claims or complaints	6.5
Internet users in the last 3 months	Educational attainment: Other	Did not request an official document or submit a claim despite needing to do so	2.4
Internet users in the last 3 months	Employment status: Employed	Total	21,621,376
Internet users in the last 3 months	Employment status: Employed	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.4
Internet users in the last 3 months	Employment status: Employed	Have requested an official document or certificate	42.4
Internet users in the last 3 months	Employment status: Employed	Have applied for benefits or entitlements	24.5
Internet users in the last 3 months	Employment status: Employed	Other requests, claims or complaints	10.4
Internet users in the last 3 months	Employment status: Employed	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 3 months	Employment status: Unemployed	Total	2,978,836
Internet users in the last 3 months	Employment status: Unemployed	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.1
Internet users in the last 3 months	Employment status: Unemployed	Have requested an official document or certificate	34.1
Internet users in the last 3 months	Employment status: Unemployed	Have applied for benefits or entitlements	32.8
Internet users in the last 3 months	Employment status: Unemployed	Other requests, claims or complaints	9.9
Internet users in the last 3 months	Employment status: Unemployed	Did not request an official document or submit a claim despite needing to do so	7.4
Internet users in the last 3 months	Employment status: Inactive: Students	Total	3,658,101
Internet users in the last 3 months	Employment status: Inactive: Students	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	52.0
Internet users in the last 3 months	Employment status: Inactive: Students	Have requested an official document or certificate	36.9
Internet users in the last 3 months	Employment status: Inactive: Students	Have applied for benefits or entitlements	32.0
Internet users in the last 3 months	Employment status: Inactive: Students	Other requests, claims or complaints	6.0
Internet users in the last 3 months	Employment status: Inactive: Students	Did not request an official document or submit a claim despite needing to do so	2.3
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Total	1,398,026
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	30.1
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Have requested an official document or certificate	19.5
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Have applied for benefits or entitlements	16.8
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Other requests, claims or complaints	4.8
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Did not request an official document or submit a claim despite needing to do so	5.7
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Total	5,225,194
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	24.9
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Have requested an official document or certificate	17.1
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Have applied for benefits or entitlements	11.7
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Other requests, claims or complaints	5.4
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Did not request an official document or submit a claim despite needing to do so	7.2
Internet users in the last 3 months	Employment status: Other employment status	Total	1,837,192
Internet users in the last 3 months	Employment status: Other employment status	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.2
Internet users in the last 3 months	Employment status: Other employment status	Have requested an official document or certificate	33.0
Internet users in the last 3 months	Employment status: Other employment status	Have applied for benefits or entitlements	20.4
Internet users in the last 3 months	Employment status: Other employment status	Other requests, claims or complaints	7.2
Internet users in the last 3 months	Employment status: Other employment status	Did not request an official document or submit a claim despite needing to do so	6.2
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Total	15,668,034
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.1
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Have requested an official document or certificate	42.0
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Have applied for benefits or entitlements	23.7
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Other requests, claims or complaints	10.7
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Did not request an official document or submit a claim despite needing to do so	3.1
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Total	2,533,787
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	60.3
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Have requested an official document or certificate	48.6
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Have applied for benefits or entitlements	34.6
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Other requests, claims or complaints	8.8
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Did not request an official document or submit a claim despite needing to do so	4.0
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Total	1,333,602
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.8
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Have requested an official document or certificate	39.3
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Have applied for benefits or entitlements	21.3
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Other requests, claims or complaints	12.3
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Did not request an official document or submit a claim despite needing to do so	5.4
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Total	1,962,398
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.0
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Have requested an official document or certificate	40.3
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Have applied for benefits or entitlements	20.8
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Other requests, claims or complaints	8.4
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Did not request an official document or submit a claim despite needing to do so	5.4
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	123,556
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.5
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have requested an official document or certificate	38.8
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have applied for benefits or entitlements	12.0
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Other requests, claims or complaints	9.2
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Did not request an official document or submit a claim despite needing to do so	2.5
Internet users in the last 3 months	Working hours (in main job): Full-time	Total	18,347,277
Internet users in the last 3 months	Working hours (in main job): Full-time	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.9
Internet users in the last 3 months	Working hours (in main job): Full-time	Have requested an official document or certificate	43.0
Internet users in the last 3 months	Working hours (in main job): Full-time	Have applied for benefits or entitlements	24.1
Internet users in the last 3 months	Working hours (in main job): Full-time	Other requests, claims or complaints	10.7
Internet users in the last 3 months	Working hours (in main job): Full-time	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 3 months	Working hours (in main job): Part-time	Total	3,274,100
Internet users in the last 3 months	Working hours (in main job): Part-time	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.1
Internet users in the last 3 months	Working hours (in main job): Part-time	Have requested an official document or certificate	39.2
Internet users in the last 3 months	Working hours (in main job): Part-time	Have applied for benefits or entitlements	26.6
Internet users in the last 3 months	Working hours (in main job): Part-time	Other requests, claims or complaints	8.2
Internet users in the last 3 months	Working hours (in main job): Part-time	Did not request an official document or submit a claim despite needing to do so	3.7
Internet users in the last 3 months	Main occupation: Manual	Total	5,922,316
Internet users in the last 3 months	Main occupation: Manual	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	40.1
Internet users in the last 3 months	Main occupation: Manual	Have requested an official document or certificate	32.6
Internet users in the last 3 months	Main occupation: Manual	Have applied for benefits or entitlements	18.2
Internet users in the last 3 months	Main occupation: Manual	Other requests, claims or complaints	6.6
Internet users in the last 3 months	Main occupation: Manual	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 3 months	Main occupation: Non-manual	Total	15,699,060
Internet users in the last 3 months	Main occupation: Non-manual	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	55.7
Internet users in the last 3 months	Main occupation: Non-manual	Have requested an official document or certificate	46.1
Internet users in the last 3 months	Main occupation: Non-manual	Have applied for benefits or entitlements	26.9
Internet users in the last 3 months	Main occupation: Non-manual	Other requests, claims or complaints	11.8
Internet users in the last 3 months	Main occupation: Non-manual	Did not request an official document or submit a claim despite needing to do so	2.9
Internet users in the last 3 months	Main occupation: ICT workers	Total	1,039,221
Internet users in the last 3 months	Main occupation: ICT workers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	60.6
Internet users in the last 3 months	Main occupation: ICT workers	Have requested an official document or certificate	51.4
Internet users in the last 3 months	Main occupation: ICT workers	Have applied for benefits or entitlements	23.9
Internet users in the last 3 months	Main occupation: ICT workers	Other requests, claims or complaints	12.4
Internet users in the last 3 months	Main occupation: ICT workers	Did not request an official document or submit a claim despite needing to do so	3.1
Internet users in the last 3 months	Main occupation: Other workers	Total	20,582,156
Internet users in the last 3 months	Main occupation: Other workers	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.0
Internet users in the last 3 months	Main occupation: Other workers	Have requested an official document or certificate	42.0
Internet users in the last 3 months	Main occupation: Other workers	Have applied for benefits or entitlements	24.5
Internet users in the last 3 months	Main occupation: Other workers	Other requests, claims or complaints	10.3
Internet users in the last 3 months	Main occupation: Other workers	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Total	6,874,900
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.2
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Have requested an official document or certificate	37.9
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Have applied for benefits or entitlements	25.2
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Other requests, claims or complaints	7.9
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Total	6,482,797
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.5
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Have requested an official document or certificate	32.8
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Have applied for benefits or entitlements	25.2
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Other requests, claims or complaints	8.4
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Did not request an official document or submit a claim despite needing to do so	5.7
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Total	6,648,762
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.7
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Have requested an official document or certificate	36.0
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Have applied for benefits or entitlements	25.9
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Other requests, claims or complaints	8.8
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Did not request an official document or submit a claim despite needing to do so	4.4
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Total	6,974,455
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.4
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Have requested an official document or certificate	33.9
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Have applied for benefits or entitlements	21.7
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Other requests, claims or complaints	8.9
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Did not request an official document or submit a claim despite needing to do so	4.0
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Total	7,092,411
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.8
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Have requested an official document or certificate	39.7
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Have applied for benefits or entitlements	21.6
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Other requests, claims or complaints	9.4
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Did not request an official document or submit a claim despite needing to do so	4.2
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Total	2,645,400
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.6
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Have requested an official document or certificate	37.6
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Have applied for benefits or entitlements	20.0
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Other requests, claims or complaints	10.7
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Did not request an official document or submit a claim despite needing to do so	3.9