Reference population	Demographic characteristics	Reasons stated	Total
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Total	1,651,471
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Lack of skills or knowledge	51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Concerns about the protection and security of personal data	30.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Other reasons	36.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Total	838,391
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Lack of skills or knowledge	47.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Concerns about the protection and security of personal data	27.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Physical or mental difficulties (physical or visual disability, special needs)	2.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Other reasons	38.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Total	813,080
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Lack of skills or knowledge	54.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Concerns about the protection and security of personal data	33.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Physical or mental difficulties (physical or visual disability, special needs)	3.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Other reasons	35.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Total	120,128
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Lack of skills or knowledge	42.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Concerns about the protection and security of personal data	20.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Physical or mental difficulties (physical or visual disability, special needs)	2.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	64.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Other reasons	36.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Total	158,751
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Lack of skills or knowledge	28.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Concerns about the protection and security of personal data	18.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Physical or mental difficulties (physical or visual disability, special needs)	0.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	44.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Other reasons	44.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Total	289,347
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Lack of skills or knowledge	23.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Concerns about the protection and security of personal data	25.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Physical or mental difficulties (physical or visual disability, special needs)	1.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	50.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Other reasons	52.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Total	353,561
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Lack of skills or knowledge	50.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Concerns about the protection and security of personal data	33.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Physical or mental difficulties (physical or visual disability, special needs)	0.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	58.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Other reasons	39.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Total	385,661
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Lack of skills or knowledge	64.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Concerns about the protection and security of personal data	34.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Physical or mental difficulties (physical or visual disability, special needs)	6.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	76.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Other reasons	32.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Total	344,024
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Lack of skills or knowledge	73.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Concerns about the protection and security of personal data	36.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Physical or mental difficulties (physical or visual disability, special needs)	5.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	73.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Other reasons	23.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	631,280
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Lack of skills or knowledge	48.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Concerns about the protection and security of personal data	31.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Physical or mental difficulties (physical or visual disability, special needs)	4.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	59.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other reasons	45.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	169,302
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Lack of skills or knowledge	59.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Concerns about the protection and security of personal data	39.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Physical or mental difficulties (physical or visual disability, special needs)	1.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	61.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other reasons	37.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	273,316
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Lack of skills or knowledge	54.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Concerns about the protection and security of personal data	27.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Physical or mental difficulties (physical or visual disability, special needs)	0.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	65.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other reasons	23.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	138,287
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Lack of skills or knowledge	52.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Concerns about the protection and security of personal data	21.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Physical or mental difficulties (physical or visual disability, special needs)	4.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	66.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other reasons	34.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	439,286
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Lack of skills or knowledge	49.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Concerns about the protection and security of personal data	29.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Physical or mental difficulties (physical or visual disability, special needs)	3.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Other reasons	32.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Total	209,070
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Lack of skills or knowledge	50.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Concerns about the protection and security of personal data	27.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Physical or mental difficulties (physical or visual disability, special needs)	7.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	49.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Other reasons	40.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Total	476,461
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Lack of skills or knowledge	61.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Concerns about the protection and security of personal data	36.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Physical or mental difficulties (physical or visual disability, special needs)	1.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	70.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Other reasons	33.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Total	398,436
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Lack of skills or knowledge	56.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Concerns about the protection and security of personal data	38.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Physical or mental difficulties (physical or visual disability, special needs)	4.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	68.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Other reasons	35.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Total	356,965
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Lack of skills or knowledge	40.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Concerns about the protection and security of personal data	19.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	55.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Other reasons	41.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Total	210,539
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Lack of skills or knowledge	37.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Concerns about the protection and security of personal data	22.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Physical or mental difficulties (physical or visual disability, special needs)	0.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	66.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Other reasons	37.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Total	209,070
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Lack of skills or knowledge	50.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Concerns about the protection and security of personal data	27.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Physical or mental difficulties (physical or visual disability, special needs)	7.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	49.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Other reasons	40.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Total	192,271
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Lack of skills or knowledge	45.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Concerns about the protection and security of personal data	30.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Physical or mental difficulties (physical or visual disability, special needs)	2.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	46.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Other reasons	37.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Total	279,455
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Lack of skills or knowledge	64.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Concerns about the protection and security of personal data	35.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Physical or mental difficulties (physical or visual disability, special needs)	2.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	78.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Other reasons	27.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Total	693,541
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Lack of skills or knowledge	44.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Concerns about the protection and security of personal data	28.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Physical or mental difficulties (physical or visual disability, special needs)	1.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	65.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Other reasons	37.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Total	277,133
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Lack of skills or knowledge	58.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Concerns about the protection and security of personal data	32.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Physical or mental difficulties (physical or visual disability, special needs)	5.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	64.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Other reasons	41.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Total	832,492
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Lack of skills or knowledge	55.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Concerns about the protection and security of personal data	32.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Physical or mental difficulties (physical or visual disability, special needs)	3.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	73.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Other reasons	31.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Total	133,920
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Lack of skills or knowledge	52.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Concerns about the protection and security of personal data	42.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Physical or mental difficulties (physical or visual disability, special needs)	0.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	60.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Other reasons	41.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Total	685,059
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Lack of skills or knowledge	45.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Concerns about the protection and security of personal data	26.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Physical or mental difficulties (physical or visual disability, special needs)	3.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	52.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Other reasons	42.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Total	1,347,456
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Lack of skills or knowledge	51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Concerns about the protection and security of personal data	33.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Physical or mental difficulties (physical or visual disability, special needs)	3.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Other reasons	37.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Total	304,015
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Lack of skills or knowledge	51.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Concerns about the protection and security of personal data	15.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Physical or mental difficulties (physical or visual disability, special needs)	0.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	62.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Other reasons	34.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Total	55,729
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Lack of skills or knowledge	90.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Concerns about the protection and security of personal data	43.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Physical or mental difficulties (physical or visual disability, special needs)	9.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	57.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Other reasons	46.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Total	376,463
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Lack of skills or knowledge	62.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Concerns about the protection and security of personal data	28.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Physical or mental difficulties (physical or visual disability, special needs)	8.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	76.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Other reasons	25.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Total	1,219,279
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Lack of skills or knowledge	45.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Concerns about the protection and security of personal data	30.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Physical or mental difficulties (physical or visual disability, special needs)	1.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	59.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Other reasons	40.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Total	1,648,585
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Lack of skills or knowledge	51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Concerns about the protection and security of personal data	30.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Other reasons	37.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Total	837,658
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Lack of skills or knowledge	47.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Concerns about the protection and security of personal data	27.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Physical or mental difficulties (physical or visual disability, special needs)	2.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Male	Other reasons	38.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Total	810,928
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Lack of skills or knowledge	54.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Concerns about the protection and security of personal data	33.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Physical or mental difficulties (physical or visual disability, special needs)	3.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Sex: Female	Other reasons	36.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Total	120,128
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Lack of skills or knowledge	42.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Concerns about the protection and security of personal data	20.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Physical or mental difficulties (physical or visual disability, special needs)	2.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	64.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 16 to 24 years	Other reasons	36.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Total	158,751
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Lack of skills or knowledge	28.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Concerns about the protection and security of personal data	18.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Physical or mental difficulties (physical or visual disability, special needs)	0.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	44.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 25 to 34 years	Other reasons	44.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Total	289,347
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Lack of skills or knowledge	23.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Concerns about the protection and security of personal data	25.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Physical or mental difficulties (physical or visual disability, special needs)	1.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	50.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 35 to 44 years	Other reasons	52.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Total	353,561
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Lack of skills or knowledge	50.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Concerns about the protection and security of personal data	33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Physical or mental difficulties (physical or visual disability, special needs)	0.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	58.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 45 to 54 years	Other reasons	39.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Total	385,661
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Lack of skills or knowledge	64.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Concerns about the protection and security of personal data	34.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Physical or mental difficulties (physical or visual disability, special needs)	6.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	76.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 55 to 64 years	Other reasons	32.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Total	341,138
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Lack of skills or knowledge	73.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Concerns about the protection and security of personal data	36.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Physical or mental difficulties (physical or visual disability, special needs)	5.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	73.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Age: 65 to 74 years	Other reasons	23.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	629,791
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Lack of skills or knowledge	48.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Concerns about the protection and security of personal data	31.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Physical or mental difficulties (physical or visual disability, special needs)	4.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	59.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other reasons	46.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	168,639
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Lack of skills or knowledge	59.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Concerns about the protection and security of personal data	39.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Physical or mental difficulties (physical or visual disability, special needs)	1.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	61.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other reasons	37.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	273,316
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Lack of skills or knowledge	54.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Concerns about the protection and security of personal data	27.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Physical or mental difficulties (physical or visual disability, special needs)	0.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	65.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other reasons	23.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	138,287
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Lack of skills or knowledge	52.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Concerns about the protection and security of personal data	21.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Physical or mental difficulties (physical or visual disability, special needs)	4.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	66.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other reasons	34.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	438,553
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Lack of skills or knowledge	49.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Concerns about the protection and security of personal data	29.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Physical or mental difficulties (physical or visual disability, special needs)	3.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Degree of urbanisation: Fewer than 10,000 inhabitants	Other reasons	32.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Total	206,918
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Lack of skills or knowledge	50.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Concerns about the protection and security of personal data	27.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Physical or mental difficulties (physical or visual disability, special needs)	7.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	49.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 1 member	Other reasons	40.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Total	475,727
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Lack of skills or knowledge	61.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Concerns about the protection and security of personal data	36.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Physical or mental difficulties (physical or visual disability, special needs)	1.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	70.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 2 members	Other reasons	33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Total	398,436
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Lack of skills or knowledge	56.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Concerns about the protection and security of personal data	38.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Physical or mental difficulties (physical or visual disability, special needs)	4.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	68.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 3 members	Other reasons	35.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Total	356,965
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Lack of skills or knowledge	40.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Concerns about the protection and security of personal data	19.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	55.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 4 members	Other reasons	41.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Total	210,539
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Lack of skills or knowledge	37.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Concerns about the protection and security of personal data	22.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Physical or mental difficulties (physical or visual disability, special needs)	0.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	66.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Household size: Households with 5 or more members	Other reasons	37.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Total	206,918
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Lack of skills or knowledge	50.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Concerns about the protection and security of personal data	27.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Physical or mental difficulties (physical or visual disability, special needs)	7.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	49.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: One-person household	Other reasons	40.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Total	192,271
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Lack of skills or knowledge	45.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Concerns about the protection and security of personal data	30.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Physical or mental difficulties (physical or visual disability, special needs)	2.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	46.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Single parent living with at least one child	Other reasons	37.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Total	278,722
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Lack of skills or knowledge	64.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Concerns about the protection and security of personal data	35.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Physical or mental difficulties (physical or visual disability, special needs)	2.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	78.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple without children living in the household	Other reasons	27.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Total	693,541
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Lack of skills or knowledge	44.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Concerns about the protection and security of personal data	28.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Physical or mental difficulties (physical or visual disability, special needs)	1.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	65.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Couple with children living in the household	Other reasons	37.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Total	277,133
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Lack of skills or knowledge	58.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Concerns about the protection and security of personal data	32.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Physical or mental difficulties (physical or visual disability, special needs)	5.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	64.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Type of household: Other type of household	Other reasons	41.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Total	831,759
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Lack of skills or knowledge	55.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Concerns about the protection and security of personal data	32.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Physical or mental difficulties (physical or visual disability, special needs)	3.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	73.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with spouse	Other reasons	31.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Total	133,920
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Lack of skills or knowledge	52.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Concerns about the protection and security of personal data	42.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Physical or mental difficulties (physical or visual disability, special needs)	0.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	60.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Living with a de facto partner	Other reasons	41.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Total	682,906
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Lack of skills or knowledge	45.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Concerns about the protection and security of personal data	26.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Physical or mental difficulties (physical or visual disability, special needs)	3.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	52.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Living as a couple: Not living with a partner	Other reasons	42.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Total	1,344,571
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Lack of skills or knowledge	51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Concerns about the protection and security of personal data	33.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Physical or mental difficulties (physical or visual disability, special needs)	3.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Spanish	Other reasons	37.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Total	304,015
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Lack of skills or knowledge	51.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Concerns about the protection and security of personal data	15.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Physical or mental difficulties (physical or visual disability, special needs)	0.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	62.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Nationality: Foreign	Other reasons	34.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Total	55,729
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Lack of skills or knowledge	90.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Concerns about the protection and security of personal data	43.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Physical or mental difficulties (physical or visual disability, special needs)	9.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	57.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Severely limited	Other reasons	46.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Total	374,310
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Lack of skills or knowledge	63.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Concerns about the protection and security of personal data	28.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Physical or mental difficulties (physical or visual disability, special needs)	8.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	76.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Limited but not severely	Other reasons	25.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Total	1,218,546
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Lack of skills or knowledge	45.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Concerns about the protection and security of personal data	30.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Physical or mental difficulties (physical or visual disability, special needs)	1.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	59.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Activity limitation: Not limited at all	Other reasons	40.1