Reference population	Socio-economic characteristics	Problems encountered	Total
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Total	30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Difficulty of use	34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Technical problems when using the website	41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Problems using the electronic signature	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Problems accessing via smartphone or tablet	22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Other problems	12.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Total	261,972
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Have had a problem when using public administration services in the last 12 months	44.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Difficulty of use	24.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Technical problems when using the website	32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Problems using the electronic signature	10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Problems accessing via smartphone or tablet	14.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Other problems	6.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Total	1,411,862
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Have had a problem when using public administration services in the last 12 months	44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Difficulty of use	27.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Technical problems when using the website	31.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Problems using the electronic signature	16.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Problems accessing via smartphone or tablet	16.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Other problems	9.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Total	5,334,250
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Have had a problem when using public administration services in the last 12 months	48.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Difficulty of use	28.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Technical problems when using the website	35.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Problems using the electronic signature	19.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Problems accessing via smartphone or tablet	17.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Other problems	8.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Total	8,254,378
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Have had a problem when using public administration services in the last 12 months	54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Difficulty of use	33.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Technical problems when using the website	40.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Problems using the electronic signature	21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Problems accessing via smartphone or tablet	22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Other problems	12.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Total	4,598,013
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Have had a problem when using public administration services in the last 12 months	59.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Difficulty of use	38.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Technical problems when using the website	45.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Problems using the electronic signature	24.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Problems accessing via smartphone or tablet	24.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Other problems	13.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Total	3,875,293
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Have had a problem when using public administration services in the last 12 months	57.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Difficulty of use	34.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Technical problems when using the website	43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Problems using the electronic signature	23.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Problems accessing via smartphone or tablet	23.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Other problems	13.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Total	5,633,434
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Have had a problem when using public administration services in the last 12 months	62.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Difficulty of use	41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Technical problems when using the website	46.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Problems using the electronic signature	28.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Problems accessing via smartphone or tablet	27.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Other problems	15.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Total	439,193
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Have had a problem when using public administration services in the last 12 months	71.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Difficulty of use	42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Technical problems when using the website	41.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Problems using the electronic signature	33.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Problems accessing via smartphone or tablet	32.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Other problems	14.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Total	321,122
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Have had a problem when using public administration services in the last 12 months	60.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Difficulty of use	39.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Technical problems when using the website	50.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Problems using the electronic signature	33.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Problems accessing via smartphone or tablet	26.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Other problems	16.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Total	19,227,844
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Have had a problem when using public administration services in the last 12 months	56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Difficulty of use	34.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Technical problems when using the website	42.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Problems using the electronic signature	23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Problems accessing via smartphone or tablet	23.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Other problems	12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Total	2,440,501
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Have had a problem when using public administration services in the last 12 months	56.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Difficulty of use	36.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Technical problems when using the website	43.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Problems using the electronic signature	22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Problems accessing via smartphone or tablet	22.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Other problems	14.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Total	2,661,898
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Have had a problem when using public administration services in the last 12 months	57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Difficulty of use	33.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Technical problems when using the website	45.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Problems using the electronic signature	20.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Problems accessing via smartphone or tablet	22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Other problems	12.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Total	931,762
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Have had a problem when using public administration services in the last 12 months	45.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Difficulty of use	32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Technical problems when using the website	30.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Problems using the electronic signature	13.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Problems accessing via smartphone or tablet	19.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Other problems	7.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Total	3,468,989
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Have had a problem when using public administration services in the last 12 months	53.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Difficulty of use	36.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Technical problems when using the website	34.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Problems using the electronic signature	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Problems accessing via smartphone or tablet	20.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Other problems	9.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Total	1,398,522
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Have had a problem when using public administration services in the last 12 months	58.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Difficulty of use	35.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Technical problems when using the website	48.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Problems using the electronic signature	25.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Problems accessing via smartphone or tablet	22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Other problems	16.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Total	14,116,353
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Have had a problem when using public administration services in the last 12 months	56.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Difficulty of use	34.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Technical problems when using the website	42.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Problems using the electronic signature	23.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Problems accessing via smartphone or tablet	23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Other problems	11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Total	2,288,343
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Have had a problem when using public administration services in the last 12 months	59.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Difficulty of use	35.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Technical problems when using the website	43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Problems using the electronic signature	25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Problems accessing via smartphone or tablet	25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Other problems	15.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Total	1,117,214
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Have had a problem when using public administration services in the last 12 months	50.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Difficulty of use	31.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Technical problems when using the website	41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Problems using the electronic signature	24.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Problems accessing via smartphone or tablet	23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Other problems	15.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Total	1,627,422
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Have had a problem when using public administration services in the last 12 months	49.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Difficulty of use	34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Technical problems when using the website	34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Problems using the electronic signature	22.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Problems accessing via smartphone or tablet	20.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Other problems	13.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	78,511
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have had a problem when using public administration services in the last 12 months	85.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Difficulty of use	41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Technical problems when using the website	55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Problems using the electronic signature	48.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Problems accessing via smartphone or tablet	36.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Other problems	14.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Total	16,332,281
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Have had a problem when using public administration services in the last 12 months	56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Difficulty of use	35.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Technical problems when using the website	42.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Problems using the electronic signature	23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Problems accessing via smartphone or tablet	23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Other problems	12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Total	2,895,563
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Have had a problem when using public administration services in the last 12 months	55.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Difficulty of use	31.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Technical problems when using the website	41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Problems using the electronic signature	24.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Problems accessing via smartphone or tablet	24.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Other problems	12.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Total	4,798,029
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Have had a problem when using public administration services in the last 12 months	49.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Difficulty of use	28.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Technical problems when using the website	34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Problems using the electronic signature	21.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Problems accessing via smartphone or tablet	19.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Other problems	11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Total	14,429,815
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Have had a problem when using public administration services in the last 12 months	58.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Difficulty of use	36.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Technical problems when using the website	44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Problems using the electronic signature	24.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Problems accessing via smartphone or tablet	24.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Other problems	13.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Total	981,155
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Have had a problem when using public administration services in the last 12 months	67.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Difficulty of use	49.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Technical problems when using the website	55.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Problems using the electronic signature	32.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Problems accessing via smartphone or tablet	26.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Other problems	17.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Total	18,246,689
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Have had a problem when using public administration services in the last 12 months	55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Difficulty of use	33.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Technical problems when using the website	41.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Problems using the electronic signature	23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Problems accessing via smartphone or tablet	23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Other problems	12.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Total	5,401,724
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Have had a problem when using public administration services in the last 12 months	53.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Difficulty of use	32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Technical problems when using the website	40.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Problems using the electronic signature	20.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Problems accessing via smartphone or tablet	23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Other problems	11.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Total	4,964,418
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Have had a problem when using public administration services in the last 12 months	54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Difficulty of use	32.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Technical problems when using the website	41.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Problems using the electronic signature	19.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Problems accessing via smartphone or tablet	19.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Other problems	11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Total	5,463,016
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Have had a problem when using public administration services in the last 12 months	58.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Difficulty of use	35.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Technical problems when using the website	44.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Problems using the electronic signature	22.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Problems accessing via smartphone or tablet	24.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Other problems	12.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Total	5,895,534
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Have had a problem when using public administration services in the last 12 months	55.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Difficulty of use	35.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Technical problems when using the website	41.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Problems using the electronic signature	25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Problems accessing via smartphone or tablet	23.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Other problems	13.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Total	6,353,767
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Have had a problem when using public administration services in the last 12 months	57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Difficulty of use	39.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Technical problems when using the website	42.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Problems using the electronic signature	26.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Problems accessing via smartphone or tablet	23.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Other problems	14.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Total	2,051,057
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Have had a problem when using public administration services in the last 12 months	53.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Difficulty of use	30.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Technical problems when using the website	36.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Problems using the electronic signature	21.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Problems accessing via smartphone or tablet	19.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Other problems	7.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Total	30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Difficulty of use	34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Technical problems when using the website	41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Problems using the electronic signature	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Problems accessing via smartphone or tablet	22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Other problems	12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Total	260,013
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Have had a problem when using public administration services in the last 12 months	45.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Difficulty of use	24.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Technical problems when using the website	32.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Problems using the electronic signature	10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Problems accessing via smartphone or tablet	14.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Other problems	6.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Total	1,410,291
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Have had a problem when using public administration services in the last 12 months	44.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Difficulty of use	27.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Technical problems when using the website	31.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Problems using the electronic signature	16.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Problems accessing via smartphone or tablet	16.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Other problems	9.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Total	5,331,230
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Have had a problem when using public administration services in the last 12 months	48.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Difficulty of use	28.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Technical problems when using the website	35.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Problems using the electronic signature	19.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Problems accessing via smartphone or tablet	17.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Other problems	8.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Total	8,248,987
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Have had a problem when using public administration services in the last 12 months	54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Difficulty of use	33.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Technical problems when using the website	40.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Problems using the electronic signature	21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Problems accessing via smartphone or tablet	22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Other problems	11.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Total	4,596,124
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Have had a problem when using public administration services in the last 12 months	59.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Difficulty of use	38.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Technical problems when using the website	45.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Problems using the electronic signature	24.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Problems accessing via smartphone or tablet	24.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Other problems	13.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Total	3,870,642
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Have had a problem when using public administration services in the last 12 months	57.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Difficulty of use	34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Technical problems when using the website	43.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Problems using the electronic signature	23.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Problems accessing via smartphone or tablet	23.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Other problems	13.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Total	5,632,181
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Have had a problem when using public administration services in the last 12 months	62.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Difficulty of use	41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Technical problems when using the website	46.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Problems using the electronic signature	28.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Problems accessing via smartphone or tablet	27.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Other problems	15.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Total	437,703
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Have had a problem when using public administration services in the last 12 months	70.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Difficulty of use	42.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Technical problems when using the website	41.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Problems using the electronic signature	33.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Problems accessing via smartphone or tablet	32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Other problems	15.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Total	321,122
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Have had a problem when using public administration services in the last 12 months	60.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Difficulty of use	39.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Technical problems when using the website	50.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Problems using the electronic signature	33.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Problems accessing via smartphone or tablet	26.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Other problems	16.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Total	19,218,840
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Have had a problem when using public administration services in the last 12 months	56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Difficulty of use	34.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Technical problems when using the website	42.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Problems using the electronic signature	23.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Problems accessing via smartphone or tablet	23.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Other problems	12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Total	2,437,288
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Have had a problem when using public administration services in the last 12 months	56.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Difficulty of use	36.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Technical problems when using the website	43.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Problems using the electronic signature	22.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Problems accessing via smartphone or tablet	22.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Other problems	13.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Total	2,661,898
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Have had a problem when using public administration services in the last 12 months	57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Difficulty of use	33.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Technical problems when using the website	45.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Problems using the electronic signature	20.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Problems accessing via smartphone or tablet	22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Other problems	12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Total	931,073
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Have had a problem when using public administration services in the last 12 months	45.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Difficulty of use	32.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Technical problems when using the website	30.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Problems using the electronic signature	13.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Problems accessing via smartphone or tablet	19.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Other problems	7.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Total	3,465,321
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Have had a problem when using public administration services in the last 12 months	53.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Difficulty of use	36.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Technical problems when using the website	34.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Problems using the electronic signature	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Problems accessing via smartphone or tablet	20.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Other problems	9.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Total	1,393,871
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Have had a problem when using public administration services in the last 12 months	58.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Difficulty of use	35.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Technical problems when using the website	48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Problems using the electronic signature	24.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Problems accessing via smartphone or tablet	22.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Other problems	16.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Total	14,111,579
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Have had a problem when using public administration services in the last 12 months	56.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Difficulty of use	34.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Technical problems when using the website	42.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Problems using the electronic signature	23.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Problems accessing via smartphone or tablet	23.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Other problems	11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Total	2,284,997
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Have had a problem when using public administration services in the last 12 months	59.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Difficulty of use	35.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Technical problems when using the website	43.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Problems using the electronic signature	25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Problems accessing via smartphone or tablet	25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Other problems	15.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Total	1,116,332
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Have had a problem when using public administration services in the last 12 months	50.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Difficulty of use	31.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Technical problems when using the website	41.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Problems using the electronic signature	24.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Problems accessing via smartphone or tablet	23.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Other problems	15.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Total	1,627,422
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Have had a problem when using public administration services in the last 12 months	49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Difficulty of use	34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Technical problems when using the website	34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Problems using the electronic signature	22.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Problems accessing via smartphone or tablet	20.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Other problems	13.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	78,511
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have had a problem when using public administration services in the last 12 months	85.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Difficulty of use	41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Technical problems when using the website	55.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Problems using the electronic signature	48.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Problems accessing via smartphone or tablet	36.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Other problems	14.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Total	16,324,736
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Have had a problem when using public administration services in the last 12 months	56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Difficulty of use	35.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Technical problems when using the website	42.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Problems using the electronic signature	23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Problems accessing via smartphone or tablet	23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Other problems	12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Total	2,894,105
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Have had a problem when using public administration services in the last 12 months	55.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Difficulty of use	31.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Technical problems when using the website	41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Problems using the electronic signature	24.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Problems accessing via smartphone or tablet	24.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Other problems	12.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Total	4,791,797
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Have had a problem when using public administration services in the last 12 months	49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Difficulty of use	28.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Technical problems when using the website	34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Problems using the electronic signature	21.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Problems accessing via smartphone or tablet	19.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Other problems	11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Total	14,427,043
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Have had a problem when using public administration services in the last 12 months	58.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Difficulty of use	36.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Technical problems when using the website	44.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Problems using the electronic signature	24.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Problems accessing via smartphone or tablet	24.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Other problems	13.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Total	981,155
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Have had a problem when using public administration services in the last 12 months	67.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Difficulty of use	49.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Technical problems when using the website	55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Problems using the electronic signature	32.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Problems accessing via smartphone or tablet	26.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Other problems	17.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Total	18,237,685
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Have had a problem when using public administration services in the last 12 months	55.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Difficulty of use	33.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Technical problems when using the website	41.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Problems using the electronic signature	23.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Problems accessing via smartphone or tablet	23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Other problems	12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Total	5,398,695
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Have had a problem when using public administration services in the last 12 months	53.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Difficulty of use	32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Technical problems when using the website	40.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Problems using the electronic signature	20.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Problems accessing via smartphone or tablet	23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Other problems	11.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Total	4,960,080
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Have had a problem when using public administration services in the last 12 months	54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Difficulty of use	32.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Technical problems when using the website	41.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Problems using the electronic signature	19.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Problems accessing via smartphone or tablet	19.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Other problems	11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Total	5,458,585
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Have had a problem when using public administration services in the last 12 months	58.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Difficulty of use	35.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Technical problems when using the website	44.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Problems using the electronic signature	22.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Problems accessing via smartphone or tablet	24.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Other problems	12.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Total	5,895,534
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Have had a problem when using public administration services in the last 12 months	55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Difficulty of use	35.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Technical problems when using the website	41.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Problems using the electronic signature	25.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Problems accessing via smartphone or tablet	23.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Other problems	13.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Total	6,347,157
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Have had a problem when using public administration services in the last 12 months	57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Difficulty of use	39.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Technical problems when using the website	42.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Problems using the electronic signature	26.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Problems accessing via smartphone or tablet	23.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Other problems	14.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Total	2,048,242
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Have had a problem when using public administration services in the last 12 months	53.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Difficulty of use	30.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Technical problems when using the website	36.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Problems using the electronic signature	21.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Problems accessing via smartphone or tablet	19.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Other problems	7.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Total	16,851,133
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Difficulty of use	62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Technical problems when using the website	74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Problems using the electronic signature	41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Problems accessing via smartphone or tablet	40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Other problems	22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Total	116,903
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Difficulty of use	54.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Technical problems when using the website	73.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Problems using the electronic signature	24.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Problems accessing via smartphone or tablet	33.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Other problems	15.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Total	627,607
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Difficulty of use	62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Technical problems when using the website	71.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Problems using the electronic signature	37.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Problems accessing via smartphone or tablet	37.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Other problems	21.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Total	2,580,777
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Difficulty of use	58.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Technical problems when using the website	73.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Problems using the electronic signature	39.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Problems accessing via smartphone or tablet	36.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Other problems	17.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Total	4,533,214
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Difficulty of use	61.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Technical problems when using the website	74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Problems using the electronic signature	39.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Problems accessing via smartphone or tablet	41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Other problems	21.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Total	2,753,009
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Difficulty of use	63.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Technical problems when using the website	75.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Problems using the electronic signature	40.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Problems accessing via smartphone or tablet	40.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Other problems	22.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Total	2,222,235
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Difficulty of use	60.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Technical problems when using the website	75.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Problems using the electronic signature	41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Problems accessing via smartphone or tablet	41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Other problems	23.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Total	3,511,238
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Difficulty of use	66.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Technical problems when using the website	75.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Problems using the electronic signature	45.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Problems accessing via smartphone or tablet	43.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Other problems	24.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Total	311,631
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Difficulty of use	60.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Technical problems when using the website	57.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Problems using the electronic signature	46.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Problems accessing via smartphone or tablet	45.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Other problems	21.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Total	194,520
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Difficulty of use	65.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Technical problems when using the website	83.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Problems using the electronic signature	54.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Problems accessing via smartphone or tablet	44.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Other problems	26.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Total	10,827,256
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Difficulty of use	61.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Technical problems when using the website	74.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Problems using the electronic signature	42.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Problems accessing via smartphone or tablet	41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Other problems	22.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Total	1,388,707
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Difficulty of use	64.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Technical problems when using the website	76.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Problems using the electronic signature	40.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Problems accessing via smartphone or tablet	40.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Other problems	24.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Total	1,541,106
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Difficulty of use	58.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Technical problems when using the website	79.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Problems using the electronic signature	35.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Problems accessing via smartphone or tablet	39.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Other problems	22.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Total	423,061
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Difficulty of use	72.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Technical problems when using the website	66.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Problems using the electronic signature	30.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Problems accessing via smartphone or tablet	42.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Other problems	15.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Total	1,852,978
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Difficulty of use	67.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Technical problems when using the website	65.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Problems using the electronic signature	43.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Problems accessing via smartphone or tablet	37.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Other problems	18.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Total	818,026
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Difficulty of use	60.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Technical problems when using the website	83.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Problems using the electronic signature	42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Problems accessing via smartphone or tablet	38.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Other problems	27.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Total	8,036,975
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Difficulty of use	60.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Technical problems when using the website	74.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Problems using the electronic signature	40.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Problems accessing via smartphone or tablet	41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Other problems	20.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Total	1,349,291
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Difficulty of use	59.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Technical problems when using the website	73.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Problems using the electronic signature	43.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Problems accessing via smartphone or tablet	42.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Other problems	27.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Total	565,064
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Difficulty of use	63.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Technical problems when using the website	81.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Problems using the electronic signature	47.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Problems accessing via smartphone or tablet	45.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Other problems	30.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Total	808,959
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Difficulty of use	69.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Technical problems when using the website	69.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Problems using the electronic signature	45.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Problems accessing via smartphone or tablet	41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Other problems	26.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	66,966
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Difficulty of use	48.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Technical problems when using the website	65.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Problems using the electronic signature	56.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Problems accessing via smartphone or tablet	42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Other problems	17.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Total	9,230,774
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Difficulty of use	62.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Technical problems when using the website	74.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Problems using the electronic signature	41.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Problems accessing via smartphone or tablet	41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Other problems	22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Total	1,596,482
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Difficulty of use	56.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Technical problems when using the website	74.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Problems using the electronic signature	45.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Problems accessing via smartphone or tablet	44.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Other problems	22.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Total	2,383,296
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Difficulty of use	58.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Technical problems when using the website	69.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Problems using the electronic signature	42.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Problems accessing via smartphone or tablet	39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Other problems	22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Total	8,443,959
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Difficulty of use	62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Technical problems when using the website	76.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Problems using the electronic signature	41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Problems accessing via smartphone or tablet	42.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Other problems	22.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Total	663,427
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Difficulty of use	72.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Technical problems when using the website	81.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Problems using the electronic signature	47.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Problems accessing via smartphone or tablet	39.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Other problems	25.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Total	10,163,828
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Difficulty of use	60.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Technical problems when using the website	74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Problems using the electronic signature	41.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Problems accessing via smartphone or tablet	41.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Other problems	22.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Total	2,906,415
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Difficulty of use	60.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Technical problems when using the website	75.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Problems using the electronic signature	38.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Problems accessing via smartphone or tablet	42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Other problems	21.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Total	2,725,569
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Difficulty of use	58.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Technical problems when using the website	74.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Problems using the electronic signature	34.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Problems accessing via smartphone or tablet	35.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Other problems	20.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Total	3,172,519
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Difficulty of use	60.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Technical problems when using the website	75.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Problems using the electronic signature	39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Problems accessing via smartphone or tablet	42.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Other problems	20.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Total	3,279,713
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Difficulty of use	63.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Technical problems when using the website	74.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Problems using the electronic signature	46.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Problems accessing via smartphone or tablet	42.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Other problems	24.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Total	3,678,535
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Difficulty of use	68.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Technical problems when using the website	73.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Problems using the electronic signature	45.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Problems accessing via smartphone or tablet	41.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Other problems	24.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Total	1,088,382
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Difficulty of use	57.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Technical problems when using the website	68.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Problems using the electronic signature	39.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Problems accessing via smartphone or tablet	36.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Other problems	14.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Total	16,836,537
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Difficulty of use	62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Technical problems when using the website	74.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Problems using the electronic signature	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Problems accessing via smartphone or tablet	40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Other problems	22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Total	116,903
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Difficulty of use	54.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Technical problems when using the website	73.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Problems using the electronic signature	24.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Problems accessing via smartphone or tablet	33.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Other problems	15.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Total	626,035
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Difficulty of use	62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Technical problems when using the website	71.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Problems using the electronic signature	37.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Problems accessing via smartphone or tablet	37.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Primary education	Other problems	21.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Total	2,579,319
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Difficulty of use	58.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Technical problems when using the website	73.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Problems using the electronic signature	39.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Problems accessing via smartphone or tablet	36.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Other problems	17.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Total	4,529,041
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Difficulty of use	61.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Technical problems when using the website	74.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Problems using the electronic signature	39.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Problems accessing via smartphone or tablet	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Other problems	21.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Total	2,753,009
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Difficulty of use	63.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Technical problems when using the website	75.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Problems using the electronic signature	40.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Problems accessing via smartphone or tablet	40.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Other problems	22.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Total	2,217,584
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Difficulty of use	60.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Technical problems when using the website	75.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Problems using the electronic signature	41.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Problems accessing via smartphone or tablet	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Other problems	23.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Total	3,509,985
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Difficulty of use	66.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Technical problems when using the website	75.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Problems using the electronic signature	45.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Problems accessing via smartphone or tablet	43.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Other problems	24.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Total	310,141
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Difficulty of use	60.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Technical problems when using the website	58.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Problems using the electronic signature	47.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Problems accessing via smartphone or tablet	45.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Doctorate	Other problems	21.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Total	194,520
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Difficulty of use	65.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Technical problems when using the website	83.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Problems using the electronic signature	54.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Problems accessing via smartphone or tablet	44.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Educational attainment: Other	Other problems	26.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Total	10,823,662
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Difficulty of use	61.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Technical problems when using the website	74.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Problems using the electronic signature	42.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Problems accessing via smartphone or tablet	41.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Employed	Other problems	22.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Total	1,385,494
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Difficulty of use	64.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Technical problems when using the website	77.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Problems using the electronic signature	39.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Problems accessing via smartphone or tablet	40.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Unemployed	Other problems	24.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Total	1,541,106
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Difficulty of use	58.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Technical problems when using the website	79.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Problems using the electronic signature	35.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Problems accessing via smartphone or tablet	39.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Students	Other problems	22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Total	422,372
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Difficulty of use	72.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Technical problems when using the website	66.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Problems using the electronic signature	30.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Problems accessing via smartphone or tablet	42.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Other problems	15.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Total	1,850,529
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Difficulty of use	67.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Technical problems when using the website	65.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Problems using the electronic signature	43.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Problems accessing via smartphone or tablet	37.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Other problems	18.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Total	813,375
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Difficulty of use	60.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Technical problems when using the website	83.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Problems using the electronic signature	42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Problems accessing via smartphone or tablet	38.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Employment status: Other employment status	Other problems	28.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Total	8,035,723
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Difficulty of use	60.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Technical problems when using the website	74.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Problems using the electronic signature	40.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Problems accessing via smartphone or tablet	41.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Other problems	20.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Total	1,347,834
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Difficulty of use	59.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Technical problems when using the website	73.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Problems using the electronic signature	43.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Problems accessing via smartphone or tablet	42.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Other problems	27.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Total	564,181
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Difficulty of use	63.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Technical problems when using the website	81.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Problems using the electronic signature	47.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Problems accessing via smartphone or tablet	46.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Other problems	30.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Total	808,959
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Difficulty of use	69.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Technical problems when using the website	69.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Problems using the electronic signature	45.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Problems accessing via smartphone or tablet	41.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Other problems	26.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	66,966
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Difficulty of use	48.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Technical problems when using the website	65.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Problems using the electronic signature	56.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Problems accessing via smartphone or tablet	42.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Other problems	17.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Total	9,228,639
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Difficulty of use	62.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Technical problems when using the website	74.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Problems using the electronic signature	41.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Problems accessing via smartphone or tablet	41.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Other problems	22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Total	1,595,024
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Difficulty of use	56.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Technical problems when using the website	74.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Problems using the electronic signature	45.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Problems accessing via smartphone or tablet	44.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Other problems	22.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Total	2,380,586
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Difficulty of use	58.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Technical problems when using the website	69.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Problems using the electronic signature	42.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Problems accessing via smartphone or tablet	39.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Manual	Other problems	22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Total	8,443,077
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Difficulty of use	62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Technical problems when using the website	76.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Problems using the electronic signature	41.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Problems accessing via smartphone or tablet	42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Non-manual	Other problems	22.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Total	663,427
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Difficulty of use	72.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Technical problems when using the website	81.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Problems using the electronic signature	47.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Problems accessing via smartphone or tablet	39.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: ICT workers	Other problems	25.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Total	10,160,235
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Difficulty of use	60.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Technical problems when using the website	74.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Problems using the electronic signature	41.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Problems accessing via smartphone or tablet	41.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Main occupation: Other workers	Other problems	22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Total	2,903,385
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Difficulty of use	60.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Technical problems when using the website	75.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Problems using the electronic signature	38.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Problems accessing via smartphone or tablet	42.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Other problems	22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Total	2,723,120
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Difficulty of use	58.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Technical problems when using the website	74.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Problems using the electronic signature	34.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Problems accessing via smartphone or tablet	35.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Other problems	20.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Total	3,169,307
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Difficulty of use	60.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Technical problems when using the website	76.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Problems using the electronic signature	39.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Problems accessing via smartphone or tablet	42.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Other problems	20.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Total	3,279,713
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Difficulty of use	63.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Technical problems when using the website	74.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Problems using the electronic signature	46.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Problems accessing via smartphone or tablet	42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Other problems	24.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Total	3,673,884
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Difficulty of use	68.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Technical problems when using the website	73.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Problems using the electronic signature	45.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Problems accessing via smartphone or tablet	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Other problems	24.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Total	1,087,129
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Difficulty of use	57.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Technical problems when using the website	68.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Problems using the electronic signature	39.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Problems accessing via smartphone or tablet	36.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Other problems	14.8