Reference population	Autonomous Communities and Cities	Documents or claims	Total
Total persons	National total	Total	37,634,488
Total persons	National total	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.1
Total persons	National total	Have requested an official document or certificate	35.4
Total persons	National total	Have applied for benefits or entitlements	23.0
Total persons	National total	Other requests, claims or complaints	8.6
Total persons	National total	Did not request an official document or submit a claim despite needing to do so	4.4
Total persons	Andalucía	Total	6,680,781
Total persons	Andalucía	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.8
Total persons	Andalucía	Have requested an official document or certificate	34.8
Total persons	Andalucía	Have applied for benefits or entitlements	24.5
Total persons	Andalucía	Other requests, claims or complaints	7.3
Total persons	Andalucía	Did not request an official document or submit a claim despite needing to do so	4.3
Total persons	Aragón	Total	1,033,667
Total persons	Aragón	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	42.5
Total persons	Aragón	Have requested an official document or certificate	31.8
Total persons	Aragón	Have applied for benefits or entitlements	22.6
Total persons	Aragón	Other requests, claims or complaints	6.8
Total persons	Aragón	Did not request an official document or submit a claim despite needing to do so	3.9
Total persons	Asturias, Principado de	Total	768,024
Total persons	Asturias, Principado de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	38.1
Total persons	Asturias, Principado de	Have requested an official document or certificate	28.5
Total persons	Asturias, Principado de	Have applied for benefits or entitlements	19.1
Total persons	Asturias, Principado de	Other requests, claims or complaints	7.8
Total persons	Asturias, Principado de	Did not request an official document or submit a claim despite needing to do so	5.3
Total persons	Balears, Illes	Total	979,691
Total persons	Balears, Illes	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	53.6
Total persons	Balears, Illes	Have requested an official document or certificate	43.6
Total persons	Balears, Illes	Have applied for benefits or entitlements	24.9
Total persons	Balears, Illes	Other requests, claims or complaints	8.4
Total persons	Balears, Illes	Did not request an official document or submit a claim despite needing to do so	4.4
Total persons	Canarias	Total	1,808,410
Total persons	Canarias	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	52.6
Total persons	Canarias	Have requested an official document or certificate	44.4
Total persons	Canarias	Have applied for benefits or entitlements	24.3
Total persons	Canarias	Other requests, claims or complaints	10.6
Total persons	Canarias	Did not request an official document or submit a claim despite needing to do so	2.9
Total persons	Cantabria	Total	451,971
Total persons	Cantabria	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	38.3
Total persons	Cantabria	Have requested an official document or certificate	30.3
Total persons	Cantabria	Have applied for benefits or entitlements	15.7
Total persons	Cantabria	Other requests, claims or complaints	6.5
Total persons	Cantabria	Did not request an official document or submit a claim despite needing to do so	4.5
Total persons	Castilla y León	Total	1,782,950
Total persons	Castilla y León	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	40.4
Total persons	Castilla y León	Have requested an official document or certificate	31.0
Total persons	Castilla y León	Have applied for benefits or entitlements	21.6
Total persons	Castilla y León	Other requests, claims or complaints	8.9
Total persons	Castilla y León	Did not request an official document or submit a claim despite needing to do so	5.2
Total persons	Castilla-La Mancha	Total	1,630,724
Total persons	Castilla-La Mancha	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.6
Total persons	Castilla-La Mancha	Have requested an official document or certificate	33.7
Total persons	Castilla-La Mancha	Have applied for benefits or entitlements	24.1
Total persons	Castilla-La Mancha	Other requests, claims or complaints	8.0
Total persons	Castilla-La Mancha	Did not request an official document or submit a claim despite needing to do so	5.1
Total persons	Cataluña	Total	6,205,917
Total persons	Cataluña	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.3
Total persons	Cataluña	Have requested an official document or certificate	33.6
Total persons	Cataluña	Have applied for benefits or entitlements	23.1
Total persons	Cataluña	Other requests, claims or complaints	8.9
Total persons	Cataluña	Did not request an official document or submit a claim despite needing to do so	4.0
Total persons	Comunitat Valenciana	Total	4,226,965
Total persons	Comunitat Valenciana	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.6
Total persons	Comunitat Valenciana	Have requested an official document or certificate	36.4
Total persons	Comunitat Valenciana	Have applied for benefits or entitlements	22.9
Total persons	Comunitat Valenciana	Other requests, claims or complaints	10.6
Total persons	Comunitat Valenciana	Did not request an official document or submit a claim despite needing to do so	5.4
Total persons	Extremadura	Total	794,179
Total persons	Extremadura	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	37.7
Total persons	Extremadura	Have requested an official document or certificate	28.0
Total persons	Extremadura	Have applied for benefits or entitlements	21.8
Total persons	Extremadura	Other requests, claims or complaints	5.8
Total persons	Extremadura	Did not request an official document or submit a claim despite needing to do so	4.7
Total persons	Galicia	Total	2,016,001
Total persons	Galicia	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	41.2
Total persons	Galicia	Have requested an official document or certificate	31.8
Total persons	Galicia	Have applied for benefits or entitlements	20.3
Total persons	Galicia	Other requests, claims or complaints	7.0
Total persons	Galicia	Did not request an official document or submit a claim despite needing to do so	3.8
Total persons	Madrid, Comunidad de	Total	5,473,408
Total persons	Madrid, Comunidad de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.6
Total persons	Madrid, Comunidad de	Have requested an official document or certificate	40.5
Total persons	Madrid, Comunidad de	Have applied for benefits or entitlements	24.7
Total persons	Madrid, Comunidad de	Other requests, claims or complaints	9.5
Total persons	Madrid, Comunidad de	Did not request an official document or submit a claim despite needing to do so	3.3
Total persons	Murcia, Región de	Total	1,217,146
Total persons	Murcia, Región de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	40.2
Total persons	Murcia, Región de	Have requested an official document or certificate	32.1
Total persons	Murcia, Región de	Have applied for benefits or entitlements	22.5
Total persons	Murcia, Región de	Other requests, claims or complaints	8.2
Total persons	Murcia, Región de	Did not request an official document or submit a claim despite needing to do so	5.6
Total persons	Navarra, Comunidad Foral de	Total	514,223
Total persons	Navarra, Comunidad Foral de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.4
Total persons	Navarra, Comunidad Foral de	Have requested an official document or certificate	34.9
Total persons	Navarra, Comunidad Foral de	Have applied for benefits or entitlements	20.0
Total persons	Navarra, Comunidad Foral de	Other requests, claims or complaints	9.2
Total persons	Navarra, Comunidad Foral de	Did not request an official document or submit a claim despite needing to do so	5.6
Total persons	País Vasco	Total	1,676,415
Total persons	País Vasco	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	40.8
Total persons	País Vasco	Have requested an official document or certificate	32.4
Total persons	País Vasco	Have applied for benefits or entitlements	18.8
Total persons	País Vasco	Other requests, claims or complaints	8.4
Total persons	País Vasco	Did not request an official document or submit a claim despite needing to do so	5.9
Total persons	Rioja, La	Total	246,610
Total persons	Rioja, La	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.1
Total persons	Rioja, La	Have requested an official document or certificate	35.1
Total persons	Rioja, La	Have applied for benefits or entitlements	26.3
Total persons	Rioja, La	Other requests, claims or complaints	6.6
Total persons	Rioja, La	Did not request an official document or submit a claim despite needing to do so	5.7
Total persons	Ceuta	Total	65,930
Total persons	Ceuta	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	52.1
Total persons	Ceuta	Have requested an official document or certificate	47.1
Total persons	Ceuta	Have applied for benefits or entitlements	14.5
Total persons	Ceuta	Other requests, claims or complaints	6.1
Total persons	Ceuta	Did not request an official document or submit a claim despite needing to do so	11.8
Total persons	Melilla	Total	61,476
Total persons	Melilla	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	67.7
Total persons	Melilla	Have requested an official document or certificate	56.9
Total persons	Melilla	Have applied for benefits or entitlements	30.4
Total persons	Melilla	Other requests, claims or complaints	15.6
Total persons	Melilla	Did not request an official document or submit a claim despite needing to do so	2.9
Internet users in the last 12 months	National total	Total	36,814,969
Internet users in the last 12 months	National total	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.1
Internet users in the last 12 months	National total	Have requested an official document or certificate	36.2
Internet users in the last 12 months	National total	Have applied for benefits or entitlements	23.6
Internet users in the last 12 months	National total	Other requests, claims or complaints	8.8
Internet users in the last 12 months	National total	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 12 months	Andalucía	Total	6,497,905
Internet users in the last 12 months	Andalucía	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.0
Internet users in the last 12 months	Andalucía	Have requested an official document or certificate	35.7
Internet users in the last 12 months	Andalucía	Have applied for benefits or entitlements	25.2
Internet users in the last 12 months	Andalucía	Other requests, claims or complaints	7.5
Internet users in the last 12 months	Andalucía	Did not request an official document or submit a claim despite needing to do so	4.4
Internet users in the last 12 months	Aragón	Total	1,010,874
Internet users in the last 12 months	Aragón	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.4
Internet users in the last 12 months	Aragón	Have requested an official document or certificate	32.5
Internet users in the last 12 months	Aragón	Have applied for benefits or entitlements	23.1
Internet users in the last 12 months	Aragón	Other requests, claims or complaints	7.0
Internet users in the last 12 months	Aragón	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 12 months	Asturias, Principado de	Total	744,219
Internet users in the last 12 months	Asturias, Principado de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.3
Internet users in the last 12 months	Asturias, Principado de	Have requested an official document or certificate	29.4
Internet users in the last 12 months	Asturias, Principado de	Have applied for benefits or entitlements	19.8
Internet users in the last 12 months	Asturias, Principado de	Other requests, claims or complaints	8.0
Internet users in the last 12 months	Asturias, Principado de	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 12 months	Balears, Illes	Total	964,464
Internet users in the last 12 months	Balears, Illes	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	54.4
Internet users in the last 12 months	Balears, Illes	Have requested an official document or certificate	44.3
Internet users in the last 12 months	Balears, Illes	Have applied for benefits or entitlements	25.3
Internet users in the last 12 months	Balears, Illes	Other requests, claims or complaints	8.6
Internet users in the last 12 months	Balears, Illes	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 12 months	Canarias	Total	1,764,917
Internet users in the last 12 months	Canarias	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	53.9
Internet users in the last 12 months	Canarias	Have requested an official document or certificate	45.5
Internet users in the last 12 months	Canarias	Have applied for benefits or entitlements	24.9
Internet users in the last 12 months	Canarias	Other requests, claims or complaints	10.9
Internet users in the last 12 months	Canarias	Did not request an official document or submit a claim despite needing to do so	3.0
Internet users in the last 12 months	Cantabria	Total	436,282
Internet users in the last 12 months	Cantabria	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.7
Internet users in the last 12 months	Cantabria	Have requested an official document or certificate	31.4
Internet users in the last 12 months	Cantabria	Have applied for benefits or entitlements	16.3
Internet users in the last 12 months	Cantabria	Other requests, claims or complaints	6.8
Internet users in the last 12 months	Cantabria	Did not request an official document or submit a claim despite needing to do so	4.7
Internet users in the last 12 months	Castilla y León	Total	1,708,923
Internet users in the last 12 months	Castilla y León	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	42.2
Internet users in the last 12 months	Castilla y León	Have requested an official document or certificate	32.4
Internet users in the last 12 months	Castilla y León	Have applied for benefits or entitlements	22.6
Internet users in the last 12 months	Castilla y León	Other requests, claims or complaints	9.3
Internet users in the last 12 months	Castilla y León	Did not request an official document or submit a claim despite needing to do so	5.4
Internet users in the last 12 months	Castilla-La Mancha	Total	1,590,751
Internet users in the last 12 months	Castilla-La Mancha	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.7
Internet users in the last 12 months	Castilla-La Mancha	Have requested an official document or certificate	34.6
Internet users in the last 12 months	Castilla-La Mancha	Have applied for benefits or entitlements	24.7
Internet users in the last 12 months	Castilla-La Mancha	Other requests, claims or complaints	8.2
Internet users in the last 12 months	Castilla-La Mancha	Did not request an official document or submit a claim despite needing to do so	5.3
Internet users in the last 12 months	Cataluña	Total	6,119,315
Internet users in the last 12 months	Cataluña	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.9
Internet users in the last 12 months	Cataluña	Have requested an official document or certificate	34.0
Internet users in the last 12 months	Cataluña	Have applied for benefits or entitlements	23.4
Internet users in the last 12 months	Cataluña	Other requests, claims or complaints	9.0
Internet users in the last 12 months	Cataluña	Did not request an official document or submit a claim despite needing to do so	4.1
Internet users in the last 12 months	Comunitat Valenciana	Total	4,163,969
Internet users in the last 12 months	Comunitat Valenciana	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.3
Internet users in the last 12 months	Comunitat Valenciana	Have requested an official document or certificate	37.0
Internet users in the last 12 months	Comunitat Valenciana	Have applied for benefits or entitlements	23.2
Internet users in the last 12 months	Comunitat Valenciana	Other requests, claims or complaints	10.8
Internet users in the last 12 months	Comunitat Valenciana	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 12 months	Extremadura	Total	767,623
Internet users in the last 12 months	Extremadura	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.0
Internet users in the last 12 months	Extremadura	Have requested an official document or certificate	28.9
Internet users in the last 12 months	Extremadura	Have applied for benefits or entitlements	22.6
Internet users in the last 12 months	Extremadura	Other requests, claims or complaints	6.0
Internet users in the last 12 months	Extremadura	Did not request an official document or submit a claim despite needing to do so	4.8
Internet users in the last 12 months	Galicia	Total	1,925,331
Internet users in the last 12 months	Galicia	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.1
Internet users in the last 12 months	Galicia	Have requested an official document or certificate	33.3
Internet users in the last 12 months	Galicia	Have applied for benefits or entitlements	21.2
Internet users in the last 12 months	Galicia	Other requests, claims or complaints	7.4
Internet users in the last 12 months	Galicia	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 12 months	Madrid, Comunidad de	Total	5,418,591
Internet users in the last 12 months	Madrid, Comunidad de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.1
Internet users in the last 12 months	Madrid, Comunidad de	Have requested an official document or certificate	40.9
Internet users in the last 12 months	Madrid, Comunidad de	Have applied for benefits or entitlements	25.0
Internet users in the last 12 months	Madrid, Comunidad de	Other requests, claims or complaints	9.6
Internet users in the last 12 months	Madrid, Comunidad de	Did not request an official document or submit a claim despite needing to do so	3.4
Internet users in the last 12 months	Murcia, Región de	Total	1,179,830
Internet users in the last 12 months	Murcia, Región de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	41.4
Internet users in the last 12 months	Murcia, Región de	Have requested an official document or certificate	33.2
Internet users in the last 12 months	Murcia, Región de	Have applied for benefits or entitlements	23.2
Internet users in the last 12 months	Murcia, Región de	Other requests, claims or complaints	8.5
Internet users in the last 12 months	Murcia, Región de	Did not request an official document or submit a claim despite needing to do so	5.7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	504,210
Internet users in the last 12 months	Navarra, Comunidad Foral de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Have requested an official document or certificate	35.6
Internet users in the last 12 months	Navarra, Comunidad Foral de	Have applied for benefits or entitlements	20.4
Internet users in the last 12 months	Navarra, Comunidad Foral de	Other requests, claims or complaints	9.4
Internet users in the last 12 months	Navarra, Comunidad Foral de	Did not request an official document or submit a claim despite needing to do so	5.7
Internet users in the last 12 months	País Vasco	Total	1,654,418
Internet users in the last 12 months	País Vasco	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	41.3
Internet users in the last 12 months	País Vasco	Have requested an official document or certificate	32.9
Internet users in the last 12 months	País Vasco	Have applied for benefits or entitlements	19.1
Internet users in the last 12 months	País Vasco	Other requests, claims or complaints	8.5
Internet users in the last 12 months	País Vasco	Did not request an official document or submit a claim despite needing to do so	5.9
Internet users in the last 12 months	Rioja, La	Total	236,859
Internet users in the last 12 months	Rioja, La	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.9
Internet users in the last 12 months	Rioja, La	Have requested an official document or certificate	36.6
Internet users in the last 12 months	Rioja, La	Have applied for benefits or entitlements	27.4
Internet users in the last 12 months	Rioja, La	Other requests, claims or complaints	6.9
Internet users in the last 12 months	Rioja, La	Did not request an official document or submit a claim despite needing to do so	6.0
Internet users in the last 12 months	Ceuta	Total	65,512
Internet users in the last 12 months	Ceuta	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	52.4
Internet users in the last 12 months	Ceuta	Have requested an official document or certificate	47.4
Internet users in the last 12 months	Ceuta	Have applied for benefits or entitlements	14.6
Internet users in the last 12 months	Ceuta	Other requests, claims or complaints	6.1
Internet users in the last 12 months	Ceuta	Did not request an official document or submit a claim despite needing to do so	11.9
Internet users in the last 12 months	Melilla	Total	60,975
Internet users in the last 12 months	Melilla	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	68.3
Internet users in the last 12 months	Melilla	Have requested an official document or certificate	57.4
Internet users in the last 12 months	Melilla	Have applied for benefits or entitlements	30.7
Internet users in the last 12 months	Melilla	Other requests, claims or complaints	15.8
Internet users in the last 12 months	Melilla	Did not request an official document or submit a claim despite needing to do so	2.9
Internet users in the last 3 months	National total	Total	36,718,725
Internet users in the last 3 months	National total	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.2
Internet users in the last 3 months	National total	Have requested an official document or certificate	36.2
Internet users in the last 3 months	National total	Have applied for benefits or entitlements	23.6
Internet users in the last 3 months	National total	Other requests, claims or complaints	8.8
Internet users in the last 3 months	National total	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 3 months	Andalucía	Total	6,482,762
Internet users in the last 3 months	Andalucía	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.1
Internet users in the last 3 months	Andalucía	Have requested an official document or certificate	35.8
Internet users in the last 3 months	Andalucía	Have applied for benefits or entitlements	25.3
Internet users in the last 3 months	Andalucía	Other requests, claims or complaints	7.5
Internet users in the last 3 months	Andalucía	Did not request an official document or submit a claim despite needing to do so	4.4
Internet users in the last 3 months	Aragón	Total	1,009,813
Internet users in the last 3 months	Aragón	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.5
Internet users in the last 3 months	Aragón	Have requested an official document or certificate	32.5
Internet users in the last 3 months	Aragón	Have applied for benefits or entitlements	23.1
Internet users in the last 3 months	Aragón	Other requests, claims or complaints	7.0
Internet users in the last 3 months	Aragón	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 3 months	Asturias, Principado de	Total	739,905
Internet users in the last 3 months	Asturias, Principado de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.2
Internet users in the last 3 months	Asturias, Principado de	Have requested an official document or certificate	29.4
Internet users in the last 3 months	Asturias, Principado de	Have applied for benefits or entitlements	19.5
Internet users in the last 3 months	Asturias, Principado de	Other requests, claims or complaints	8.0
Internet users in the last 3 months	Asturias, Principado de	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 3 months	Balears, Illes	Total	963,517
Internet users in the last 3 months	Balears, Illes	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	54.5
Internet users in the last 3 months	Balears, Illes	Have requested an official document or certificate	44.4
Internet users in the last 3 months	Balears, Illes	Have applied for benefits or entitlements	25.3
Internet users in the last 3 months	Balears, Illes	Other requests, claims or complaints	8.6
Internet users in the last 3 months	Balears, Illes	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 3 months	Canarias	Total	1,761,353
Internet users in the last 3 months	Canarias	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	54.0
Internet users in the last 3 months	Canarias	Have requested an official document or certificate	45.6
Internet users in the last 3 months	Canarias	Have applied for benefits or entitlements	25.0
Internet users in the last 3 months	Canarias	Other requests, claims or complaints	10.9
Internet users in the last 3 months	Canarias	Did not request an official document or submit a claim despite needing to do so	3.0
Internet users in the last 3 months	Cantabria	Total	435,593
Internet users in the last 3 months	Cantabria	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.6
Internet users in the last 3 months	Cantabria	Have requested an official document or certificate	31.3
Internet users in the last 3 months	Cantabria	Have applied for benefits or entitlements	16.3
Internet users in the last 3 months	Cantabria	Other requests, claims or complaints	6.8
Internet users in the last 3 months	Cantabria	Did not request an official document or submit a claim despite needing to do so	4.7
Internet users in the last 3 months	Castilla y León	Total	1,705,075
Internet users in the last 3 months	Castilla y León	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	42.3
Internet users in the last 3 months	Castilla y León	Have requested an official document or certificate	32.5
Internet users in the last 3 months	Castilla y León	Have applied for benefits or entitlements	22.6
Internet users in the last 3 months	Castilla y León	Other requests, claims or complaints	9.3
Internet users in the last 3 months	Castilla y León	Did not request an official document or submit a claim despite needing to do so	5.4
Internet users in the last 3 months	Castilla-La Mancha	Total	1,590,751
Internet users in the last 3 months	Castilla-La Mancha	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.7
Internet users in the last 3 months	Castilla-La Mancha	Have requested an official document or certificate	34.6
Internet users in the last 3 months	Castilla-La Mancha	Have applied for benefits or entitlements	24.7
Internet users in the last 3 months	Castilla-La Mancha	Other requests, claims or complaints	8.2
Internet users in the last 3 months	Castilla-La Mancha	Did not request an official document or submit a claim despite needing to do so	5.3
Internet users in the last 3 months	Cataluña	Total	6,103,092
Internet users in the last 3 months	Cataluña	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.1
Internet users in the last 3 months	Cataluña	Have requested an official document or certificate	34.1
Internet users in the last 3 months	Cataluña	Have applied for benefits or entitlements	23.5
Internet users in the last 3 months	Cataluña	Other requests, claims or complaints	9.1
Internet users in the last 3 months	Cataluña	Did not request an official document or submit a claim despite needing to do so	4.1
Internet users in the last 3 months	Comunitat Valenciana	Total	4,163,969
Internet users in the last 3 months	Comunitat Valenciana	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.3
Internet users in the last 3 months	Comunitat Valenciana	Have requested an official document or certificate	37.0
Internet users in the last 3 months	Comunitat Valenciana	Have applied for benefits or entitlements	23.2
Internet users in the last 3 months	Comunitat Valenciana	Other requests, claims or complaints	10.8
Internet users in the last 3 months	Comunitat Valenciana	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 3 months	Extremadura	Total	764,100
Internet users in the last 3 months	Extremadura	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.2
Internet users in the last 3 months	Extremadura	Have requested an official document or certificate	29.1
Internet users in the last 3 months	Extremadura	Have applied for benefits or entitlements	22.7
Internet users in the last 3 months	Extremadura	Other requests, claims or complaints	6.0
Internet users in the last 3 months	Extremadura	Did not request an official document or submit a claim despite needing to do so	4.8
Internet users in the last 3 months	Galicia	Total	1,904,146
Internet users in the last 3 months	Galicia	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.3
Internet users in the last 3 months	Galicia	Have requested an official document or certificate	33.5
Internet users in the last 3 months	Galicia	Have applied for benefits or entitlements	21.3
Internet users in the last 3 months	Galicia	Other requests, claims or complaints	7.4
Internet users in the last 3 months	Galicia	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 3 months	Madrid, Comunidad de	Total	5,401,166
Internet users in the last 3 months	Madrid, Comunidad de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.2
Internet users in the last 3 months	Madrid, Comunidad de	Have requested an official document or certificate	41.0
Internet users in the last 3 months	Madrid, Comunidad de	Have applied for benefits or entitlements	25.1
Internet users in the last 3 months	Madrid, Comunidad de	Other requests, claims or complaints	9.6
Internet users in the last 3 months	Madrid, Comunidad de	Did not request an official document or submit a claim despite needing to do so	3.4
Internet users in the last 3 months	Murcia, Región de	Total	1,178,230
Internet users in the last 3 months	Murcia, Región de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	41.5
Internet users in the last 3 months	Murcia, Región de	Have requested an official document or certificate	33.2
Internet users in the last 3 months	Murcia, Región de	Have applied for benefits or entitlements	23.2
Internet users in the last 3 months	Murcia, Región de	Other requests, claims or complaints	8.5
Internet users in the last 3 months	Murcia, Región de	Did not request an official document or submit a claim despite needing to do so	5.7
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	503,477
Internet users in the last 3 months	Navarra, Comunidad Foral de	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Have requested an official document or certificate	35.6
Internet users in the last 3 months	Navarra, Comunidad Foral de	Have applied for benefits or entitlements	20.4
Internet users in the last 3 months	Navarra, Comunidad Foral de	Other requests, claims or complaints	9.4
Internet users in the last 3 months	Navarra, Comunidad Foral de	Did not request an official document or submit a claim despite needing to do so	5.6
Internet users in the last 3 months	País Vasco	Total	1,648,633
Internet users in the last 3 months	País Vasco	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	41.4
Internet users in the last 3 months	País Vasco	Have requested an official document or certificate	33.0
Internet users in the last 3 months	País Vasco	Have applied for benefits or entitlements	19.2
Internet users in the last 3 months	País Vasco	Other requests, claims or complaints	8.6
Internet users in the last 3 months	País Vasco	Did not request an official document or submit a claim despite needing to do so	5.9
Internet users in the last 3 months	Rioja, La	Total	236,656
Internet users in the last 3 months	Rioja, La	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.0
Internet users in the last 3 months	Rioja, La	Have requested an official document or certificate	36.6
Internet users in the last 3 months	Rioja, La	Have applied for benefits or entitlements	27.4
Internet users in the last 3 months	Rioja, La	Other requests, claims or complaints	6.9
Internet users in the last 3 months	Rioja, La	Did not request an official document or submit a claim despite needing to do so	6.0
Internet users in the last 3 months	Ceuta	Total	65,512
Internet users in the last 3 months	Ceuta	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	52.4
Internet users in the last 3 months	Ceuta	Have requested an official document or certificate	47.4
Internet users in the last 3 months	Ceuta	Have applied for benefits or entitlements	14.6
Internet users in the last 3 months	Ceuta	Other requests, claims or complaints	6.1
Internet users in the last 3 months	Ceuta	Did not request an official document or submit a claim despite needing to do so	11.9
Internet users in the last 3 months	Melilla	Total	60,975
Internet users in the last 3 months	Melilla	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	68.3
Internet users in the last 3 months	Melilla	Have requested an official document or certificate	57.4
Internet users in the last 3 months	Melilla	Have applied for benefits or entitlements	30.7
Internet users in the last 3 months	Melilla	Other requests, claims or complaints	15.8
Internet users in the last 3 months	Melilla	Did not request an official document or submit a claim despite needing to do so	2.9