Autonomous City and Community;Reasons stated;Total
National Total;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;5,047,728
National Total;There was not a service available in the webpage;9.9
National Total;Lack of knowledge or ability;24.0
National Total;Concern about the protection and security of personal data;17.4
National Total;They do not have an electronic signature or certificate or have problems using them;19.0
National Total;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38.8
National Total;Other reasons;37.2
Andalucía;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;538,973
Andalucía;There was not a service available in the webpage;7.4
Andalucía;Lack of knowledge or ability;26.9
Andalucía;Concern about the protection and security of personal data;14.5
Andalucía;They do not have an electronic signature or certificate or have problems using them;20.0
Andalucía;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);44.1
Andalucía;Other reasons;29.0
Aragón;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;130,754
Aragón;There was not a service available in the webpage;15.2
Aragón;Lack of knowledge or ability;23.6
Aragón;Concern about the protection and security of personal data;14.3
Aragón;They do not have an electronic signature or certificate or have problems using them;24.7
Aragón;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);33.1
Aragón;Other reasons;47.7
Asturias, Principado de;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;122,614
Asturias, Principado de;There was not a service available in the webpage;10.8
Asturias, Principado de;Lack of knowledge or ability;24.1
Asturias, Principado de;Concern about the protection and security of personal data;22.6
Asturias, Principado de;They do not have an electronic signature or certificate or have problems using them;14.4
Asturias, Principado de;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);35.0
Asturias, Principado de;Other reasons;19.3
Balears, Illes;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;166,899
Balears, Illes;There was not a service available in the webpage;11.4
Balears, Illes;Lack of knowledge or ability;18.5
Balears, Illes;Concern about the protection and security of personal data;15.6
Balears, Illes;They do not have an electronic signature or certificate or have problems using them;14.9
Balears, Illes;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);32.9
Balears, Illes;Other reasons;55.4
Canarias;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;159,890
Canarias;There was not a service available in the webpage;19.8
Canarias;Lack of knowledge or ability;12.3
Canarias;Concern about the protection and security of personal data;14.1
Canarias;They do not have an electronic signature or certificate or have problems using them;5.3
Canarias;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);10.1
Canarias;Other reasons;57.6
Cantabria;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;41,023
Cantabria;There was not a service available in the webpage;10.0
Cantabria;Lack of knowledge or ability;34.0
Cantabria;Concern about the protection and security of personal data;14.4
Cantabria;They do not have an electronic signature or certificate or have problems using them;14.9
Cantabria;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);31.7
Cantabria;Other reasons;46.9
Castilla y León;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;338,840
Castilla y León;There was not a service available in the webpage;9.4
Castilla y León;Lack of knowledge or ability;22.9
Castilla y León;Concern about the protection and security of personal data;23.4
Castilla y León;They do not have an electronic signature or certificate or have problems using them;26.4
Castilla y León;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38.5
Castilla y León;Other reasons;46.1
Castilla-La Mancha;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;179,131
Castilla-La Mancha;There was not a service available in the webpage;6.5
Castilla-La Mancha;Lack of knowledge or ability;24.0
Castilla-La Mancha;Concern about the protection and security of personal data;15.7
Castilla-La Mancha;They do not have an electronic signature or certificate or have problems using them;12.5
Castilla-La Mancha;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);30.2
Castilla-La Mancha;Other reasons;51.6
Cataluña;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;883,058
Cataluña;There was not a service available in the webpage;6.4
Cataluña;Lack of knowledge or ability;26.0
Cataluña;Concern about the protection and security of personal data;19.9
Cataluña;They do not have an electronic signature or certificate or have problems using them;12.2
Cataluña;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);55.8
Cataluña;Other reasons;25.2
Comunitat Valenciana;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;467,405
Comunitat Valenciana;There was not a service available in the webpage;13.1
Comunitat Valenciana;Lack of knowledge or ability;32.6
Comunitat Valenciana;Concern about the protection and security of personal data;18.9
Comunitat Valenciana;They do not have an electronic signature or certificate or have problems using them;29.6
Comunitat Valenciana;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);44.4
Comunitat Valenciana;Other reasons;32.9
Extremadura;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;101,606
Extremadura;There was not a service available in the webpage;7.9
Extremadura;Lack of knowledge or ability;16.6
Extremadura;Concern about the protection and security of personal data;13.8
Extremadura;They do not have an electronic signature or certificate or have problems using them;9.4
Extremadura;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);47.1
Extremadura;Other reasons;35.6
Galicia;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;377,473
Galicia;There was not a service available in the webpage;10.0
Galicia;Lack of knowledge or ability;18.5
Galicia;Concern about the protection and security of personal data;10.7
Galicia;They do not have an electronic signature or certificate or have problems using them;17.9
Galicia;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);35.1
Galicia;Other reasons;32.1
Madrid, Comunidad de;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;974,504
Madrid, Comunidad de;There was not a service available in the webpage;12.4
Madrid, Comunidad de;Lack of knowledge or ability;18.2
Madrid, Comunidad de;Concern about the protection and security of personal data;17.9
Madrid, Comunidad de;They do not have an electronic signature or certificate or have problems using them;23.9
Madrid, Comunidad de;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);33.3
Madrid, Comunidad de;Other reasons;44.1
Murcia, Región de;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;170,200
Murcia, Región de;There was not a service available in the webpage;6.0
Murcia, Región de;Lack of knowledge or ability;40.7
Murcia, Región de;Concern about the protection and security of personal data;13.2
Murcia, Región de;They do not have an electronic signature or certificate or have problems using them;14.7
Murcia, Región de;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);42.8
Murcia, Región de;Other reasons;23.9
Navarra, Comunidad Foral de;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;74,866
Navarra, Comunidad Foral de;There was not a service available in the webpage;12.9
Navarra, Comunidad Foral de;Lack of knowledge or ability;23.5
Navarra, Comunidad Foral de;Concern about the protection and security of personal data;20.7
Navarra, Comunidad Foral de;They do not have an electronic signature or certificate or have problems using them;34.5
Navarra, Comunidad Foral de;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);11.4
Navarra, Comunidad Foral de;Other reasons;47.0
País Vasco;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;259,074
País Vasco;There was not a service available in the webpage;8.3
País Vasco;Lack of knowledge or ability;25.8
País Vasco;Concern about the protection and security of personal data;18.8
País Vasco;They do not have an electronic signature or certificate or have problems using them;11.0
País Vasco;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);20.1
País Vasco;Other reasons;46.8
Rioja, La;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;45,708
Rioja, La;There was not a service available in the webpage;0.9
Rioja, La;Lack of knowledge or ability;30.3
Rioja, La;Concern about the protection and security of personal data;20.5
Rioja, La;They do not have an electronic signature or certificate or have problems using them;20.1
Rioja, La;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);47.4
Rioja, La;Other reasons;40.7
Ceuta;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;7,901
Ceuta;There was not a service available in the webpage;5.2
Ceuta;Lack of knowledge or ability;10.0
Ceuta;Concern about the protection and security of personal data;7.8
Ceuta;They do not have an electronic signature or certificate or have problems using them;21.7
Ceuta;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);42.9
Ceuta;Other reasons;18.5
Melilla;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;7,808
Melilla;There was not a service available in the webpage;3.6
Melilla;Lack of knowledge or ability;58.6
Melilla;Concern about the protection and security of personal data;17.7
Melilla;They do not have an electronic signature or certificate or have problems using them;57.8
Melilla;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);30.3
Melilla;Other reasons;30.4