Population class;Demographic characteristics;Problems when purchasing;Total
Total Persons (16 to 74 years old);Total Persons;Total;35.236.585
Total Persons (16 to 74 years old);Total Persons;Some problem;26,1
Total Persons (16 to 74 years old);Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;9
Total Persons (16 to 74 years old);Total Persons;Difficulty finding information about warranties or other legal rights;8,3
Total Persons (16 to 74 years old);Total Persons;Delays in delivery;15,9
Total Persons (16 to 74 years old);Total Persons;Final costs higher than those indicated;2,7
Total Persons (16 to 74 years old);Total Persons;Products or services ordered with defects or different from those ordered;7,4
Total Persons (16 to 74 years old);Total Persons;Fraud-related issues;2,8
Total Persons (16 to 74 years old);Total Persons;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons (16 to 74 years old);Total Persons;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons (16 to 74 years old);Total Persons;Other problems;2,3
Total Persons (16 to 74 years old);Sex: Male;Total;17.468.412
Total Persons (16 to 74 years old);Sex: Male;Some problem;27,3
Total Persons (16 to 74 years old);Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;9,5
Total Persons (16 to 74 years old);Sex: Male;Difficulty finding information about warranties or other legal rights;9,4
Total Persons (16 to 74 years old);Sex: Male;Delays in delivery;17
Total Persons (16 to 74 years old);Sex: Male;Final costs higher than those indicated;2,8
Total Persons (16 to 74 years old);Sex: Male;Products or services ordered with defects or different from those ordered;8,1
Total Persons (16 to 74 years old);Sex: Male;Fraud-related issues;3
Total Persons (16 to 74 years old);Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;4,7
Total Persons (16 to 74 years old);Sex: Male;Foreign sellers who do not fulfill orders in Spain;3,3
Total Persons (16 to 74 years old);Sex: Male;Other problems;2,9
Total Persons (16 to 74 years old);Sex: Female;Total;17.768.173
Total Persons (16 to 74 years old);Sex: Female;Some problem;24,9
Total Persons (16 to 74 years old);Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;8,5
Total Persons (16 to 74 years old);Sex: Female;Difficulty finding information about warranties or other legal rights;7,3
Total Persons (16 to 74 years old);Sex: Female;Delays in delivery;14,7
Total Persons (16 to 74 years old);Sex: Female;Final costs higher than those indicated;2,5
Total Persons (16 to 74 years old);Sex: Female;Products or services ordered with defects or different from those ordered;6,7
Total Persons (16 to 74 years old);Sex: Female;Fraud-related issues;2,7
Total Persons (16 to 74 years old);Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;3,8
Total Persons (16 to 74 years old);Sex: Female;Foreign sellers who do not fulfill orders in Spain;2,8
Total Persons (16 to 74 years old);Sex: Female;Other problems;1,8
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Total;4.331.716
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Some problem;33,2
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;10
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;7,8
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Delays in delivery;22,8
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Final costs higher than those indicated;4,4
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;7,8
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Fraud-related issues;2,3
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;3,5
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;4,8
Total Persons (16 to 74 years old);Age: 16 to 24 years old;Other problems;2,1
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Total;5.192.337
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Some problem;35,4
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;13,6
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;13
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Delays in delivery;22,6
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Final costs higher than those indicated;3,5
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;11,2
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Fraud-related issues;4,3
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;7,2
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;5,1
Total Persons (16 to 74 years old);Age: 25 to 34 years old;Other problems;3,7
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Total;6.907.104
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Some problem;34,5
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;11,9
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;10,3
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Delays in delivery;22
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Final costs higher than those indicated;3,7
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;10,5
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Fraud-related issues;4,2
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;5,8
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;3,5
Total Persons (16 to 74 years old);Age: 35 to 44 years old;Other problems;3
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Total;7.625.149
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Some problem;24,9
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;8,8
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;7,9
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Delays in delivery;13,3
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Final costs higher than those indicated;1,8
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;7,5
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Fraud-related issues;2,6
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;3,9
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;2,4
Total Persons (16 to 74 years old);Age: 45 to 54 years old;Other problems;2,7
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Total;6.480.006
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Some problem;17,5
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;5,9
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;6,4
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Delays in delivery;9,5
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Final costs higher than those indicated;1,8
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;4,3
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Fraud-related issues;1,8
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;2,8
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;2
Total Persons (16 to 74 years old);Age: 55 to 64 years old;Other problems;1,5
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Total;4.700.273
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Some problem;10,5
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;3,4
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;4
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Delays in delivery;6,1
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Final costs higher than those indicated;1,2
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;2,4
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Fraud-related issues;1,4
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;2,2
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;1,1
Total Persons (16 to 74 years old);Age: 65 to 74 years old;Other problems;0,5
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Total;14.481.761
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;27,5
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;9,8
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;9,1
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;16,1
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;3,1
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;7,3
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;3,1
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;2,8
Total Persons (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;2,1
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Total;4.379.087
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Some problem;23,8
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8,5
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;6,9
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;13,9
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;2,5
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;6,5
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;2,5
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;3,3
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4,1
Total Persons (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Other problems;1,9
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Total;5.417.358
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Some problem;27,7
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8,5
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;8,9
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;18
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;2,5
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;8,7
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;3,9
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;5,9
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4,7
Total Persons (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Other problems;2,8
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Total;4.003.086
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Some problem;24,3
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8,1
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;7,7
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;13,6
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;2,1
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;7,6
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;1,6
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;2,1
Total Persons (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Other problems;2,6
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Total;6.955.293
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Some problem;24,4
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8,7
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;7,4
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Delays in delivery;16,1
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;2,4
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;7,1
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Fraud-related issues;2,5
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;3,6
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;2,2
Total Persons (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Other problems;2,6
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Total;3.468.922
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Some problem;20,9
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;7,8
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;6,7
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Delays in delivery;12,7
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Final costs higher than those indicated;2,5
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;5,9
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Fraud-related issues;3,2
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;2
Total Persons (16 to 74 years old);Size of the household: Households with 1 member;Other problems;2,5
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Total;9.613.247
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Some problem;22
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;7,5
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;7,4
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Delays in delivery;12,8
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Final costs higher than those indicated;2,1
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;6,3
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Fraud-related issues;2
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;3,6
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;2,4
Total Persons (16 to 74 years old);Size of the household: Households with 2 members;Other problems;1,8
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Total;9.904.907
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Some problem;27,1
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;9,6
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;8,8
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Delays in delivery;17,1
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Final costs higher than those indicated;3,2
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;8
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Fraud-related issues;3,6
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;4,8
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;4
Total Persons (16 to 74 years old);Size of the household: Households with 3 members;Other problems;2,2
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Total;9.229.966
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Some problem;29,9
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;10
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;9,4
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Delays in delivery;18,5
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Final costs higher than those indicated;2,7
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;8,8
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Fraud-related issues;2,8
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;2,7
Total Persons (16 to 74 years old);Size of the household: Households with 4 members;Other problems;3,2
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Total;3.019.542
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Some problem;30
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;10,4
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;8,3
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Delays in delivery;17,1
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Final costs higher than those indicated;2,7
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;6,9
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Fraud-related issues;2,7
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;4,4
Total Persons (16 to 74 years old);Size of the household: Households with 5 or more members;Other problems;1,5
Total Persons (16 to 74 years old);Type of household: Single-person household;Total;3.468.922
Total Persons (16 to 74 years old);Type of household: Single-person household;Some problem;20,9
Total Persons (16 to 74 years old);Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;7,8
Total Persons (16 to 74 years old);Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;6,7
Total Persons (16 to 74 years old);Type of household: Single-person household;Delays in delivery;12,7
Total Persons (16 to 74 years old);Type of household: Single-person household;Final costs higher than those indicated;2,5
Total Persons (16 to 74 years old);Type of household: Single-person household;Products or services ordered with defects or different from those ordered;5,9
Total Persons (16 to 74 years old);Type of household: Single-person household;Fraud-related issues;3,2
Total Persons (16 to 74 years old);Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons (16 to 74 years old);Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;2
Total Persons (16 to 74 years old);Type of household: Single-person household;Other problems;2,5
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Total;4.214.430
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Some problem;25,8
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;9,8
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;7,3
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Delays in delivery;16,4
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Final costs higher than those indicated;3,2
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;7,6
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Fraud-related issues;3,7
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;3,6
Total Persons (16 to 74 years old);Type of household: Single parent living with a child;Other problems;1,9
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Total;6.215.000
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Some problem;21,5
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;7
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;7,5
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Delays in delivery;12,5
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Final costs higher than those indicated;2
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;5,5
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Fraud-related issues;1,7
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;3,4
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;2,2
Total Persons (16 to 74 years old);Type of household: Couple living together without children;Other problems;1,9
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Total;17.452.780
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Some problem;29,3
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;10
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;9,5
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Delays in delivery;17,9
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Final costs higher than those indicated;2,8
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;8,5
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Fraud-related issues;3
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;4,6
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;3,3
Total Persons (16 to 74 years old);Type of household: Couple living together with children;Other problems;2,6
Total Persons (16 to 74 years old);Type of household: Other type of household;Total;3.885.452
Total Persons (16 to 74 years old);Type of household: Other type of household;Some problem;23,8
Total Persons (16 to 74 years old);Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;8
Total Persons (16 to 74 years old);Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;6,5
Total Persons (16 to 74 years old);Type of household: Other type of household;Delays in delivery;14,2
Total Persons (16 to 74 years old);Type of household: Other type of household;Final costs higher than those indicated;2,6
Total Persons (16 to 74 years old);Type of household: Other type of household;Products or services ordered with defects or different from those ordered;6,7
Total Persons (16 to 74 years old);Type of household: Other type of household;Fraud-related issues;2,6
Total Persons (16 to 74 years old);Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;4
Total Persons (16 to 74 years old);Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;3,9
Total Persons (16 to 74 years old);Type of household: Other type of household;Other problems;2,3
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Total;17.068.949
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Some problem;24,3
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;8,1
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;8,3
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Delays in delivery;13,7
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;1,8
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;7
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Fraud-related issues;2,6
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;3,9
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;2,6
Total Persons (16 to 74 years old);Cohabitation in couple: Living with your spouse;Other problems;2
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Total;3.445.067
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;33,3
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;11,2
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;12,4
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;22,2
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;5,9
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;11,6
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;3,4
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;6,4
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;4,4
Total Persons (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;5,1
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Total;14.722.569
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Some problem;26,5
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;9,6
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;7,4
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;16,9
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;2,9
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;7
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;3,1
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;3,2
Total Persons (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Other problems;2,1
Total Persons (16 to 74 years old);Nationality: Spanish;Total;30.868.247
Total Persons (16 to 74 years old);Nationality: Spanish;Some problem;26,2
Total Persons (16 to 74 years old);Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;9,2
Total Persons (16 to 74 years old);Nationality: Spanish;Difficulty finding information about warranties or other legal rights;8,4
Total Persons (16 to 74 years old);Nationality: Spanish;Delays in delivery;15,6
Total Persons (16 to 74 years old);Nationality: Spanish;Final costs higher than those indicated;2,6
Total Persons (16 to 74 years old);Nationality: Spanish;Products or services ordered with defects or different from those ordered;7,6
Total Persons (16 to 74 years old);Nationality: Spanish;Fraud-related issues;2,9
Total Persons (16 to 74 years old);Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons (16 to 74 years old);Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;2,9
Total Persons (16 to 74 years old);Nationality: Spanish;Other problems;2,2
Total Persons (16 to 74 years old);Nationality: Foreign;Total;4.368.338
Total Persons (16 to 74 years old);Nationality: Foreign;Some problem;25,3
Total Persons (16 to 74 years old);Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;7,9
Total Persons (16 to 74 years old);Nationality: Foreign;Difficulty finding information about warranties or other legal rights;7,6
Total Persons (16 to 74 years old);Nationality: Foreign;Delays in delivery;17,8
Total Persons (16 to 74 years old);Nationality: Foreign;Final costs higher than those indicated;2,9
Total Persons (16 to 74 years old);Nationality: Foreign;Products or services ordered with defects or different from those ordered;6,3
Total Persons (16 to 74 years old);Nationality: Foreign;Fraud-related issues;2,8
Total Persons (16 to 74 years old);Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;4,5
Total Persons (16 to 74 years old);Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;4,5
Total Persons (16 to 74 years old);Nationality: Foreign;Other problems;2,8
People that have made online purchases in the last 3 months;Total Persons;Total;19.457.524
People that have made online purchases in the last 3 months;Total Persons;Some problem;47,2
People that have made online purchases in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;16,4
People that have made online purchases in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;15,1
People that have made online purchases in the last 3 months;Total Persons;Delays in delivery;28,7
People that have made online purchases in the last 3 months;Total Persons;Final costs higher than those indicated;4,8
People that have made online purchases in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;13,4
People that have made online purchases in the last 3 months;Total Persons;Fraud-related issues;5,2
People that have made online purchases in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;7,7
People that have made online purchases in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Total Persons;Other problems;4,2
People that have made online purchases in the last 3 months;Sex: Male;Total;9.725.144
People that have made online purchases in the last 3 months;Sex: Male;Some problem;49
People that have made online purchases in the last 3 months;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;17,1
People that have made online purchases in the last 3 months;Sex: Male;Difficulty finding information about warranties or other legal rights;16,8
People that have made online purchases in the last 3 months;Sex: Male;Delays in delivery;30,6
People that have made online purchases in the last 3 months;Sex: Male;Final costs higher than those indicated;5
People that have made online purchases in the last 3 months;Sex: Male;Products or services ordered with defects or different from those ordered;14,6
People that have made online purchases in the last 3 months;Sex: Male;Fraud-related issues;5,4
People that have made online purchases in the last 3 months;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;8,5
People that have made online purchases in the last 3 months;Sex: Male;Foreign sellers who do not fulfill orders in Spain;5,9
People that have made online purchases in the last 3 months;Sex: Male;Other problems;5,1
People that have made online purchases in the last 3 months;Sex: Female;Total;9.732.381
People that have made online purchases in the last 3 months;Sex: Female;Some problem;45,5
People that have made online purchases in the last 3 months;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;15,6
People that have made online purchases in the last 3 months;Sex: Female;Difficulty finding information about warranties or other legal rights;13,3
People that have made online purchases in the last 3 months;Sex: Female;Delays in delivery;26,9
People that have made online purchases in the last 3 months;Sex: Female;Final costs higher than those indicated;4,6
People that have made online purchases in the last 3 months;Sex: Female;Products or services ordered with defects or different from those ordered;12,3
People that have made online purchases in the last 3 months;Sex: Female;Fraud-related issues;5
People that have made online purchases in the last 3 months;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;6,9
People that have made online purchases in the last 3 months;Sex: Female;Foreign sellers who do not fulfill orders in Spain;5,2
People that have made online purchases in the last 3 months;Sex: Female;Other problems;3,3
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Total;2.796.344
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Some problem;51,5
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15,6
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;12,1
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Delays in delivery;35,3
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Final costs higher than those indicated;6,8
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;12
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Fraud-related issues;3,6
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;5,4
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;7,4
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Other problems;3,2
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Total;3.857.702
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Some problem;47,6
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;18,3
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;17,5
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Delays in delivery;30,4
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Final costs higher than those indicated;4,7
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;15,1
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Fraud-related issues;5,8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;9,6
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;6,8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Other problems;5
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Total;4.742.958
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Some problem;50,3
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;17,3
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;15
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Delays in delivery;32
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Final costs higher than those indicated;5,4
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;15,3
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Fraud-related issues;6,2
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;8,4
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;5
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Other problems;4,4
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Total;4.442.999
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Some problem;42,7
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15,2
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;13,5
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Delays in delivery;22,8
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Final costs higher than those indicated;3,2
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;12,9
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Fraud-related issues;4,5
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;6,7
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;4,2
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Other problems;4,6
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Total;2.536.476
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Some problem;44,8
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15,2
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;16,4
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Delays in delivery;24,2
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Final costs higher than those indicated;4,6
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;11
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Fraud-related issues;4,6
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;7,2
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Other problems;3,9
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Total;1.081.046
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Some problem;45,8
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;17,2
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Delays in delivery;26,4
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Final costs higher than those indicated;5,1
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;10,6
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Fraud-related issues;6,1
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;9,4
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;4,7
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Other problems;2,2
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Total;8.280.476
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;48,1
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;17,2
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;15,9
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;28,2
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;5,4
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;12,8
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;5,4
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;7,5
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;4,9
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;3,6
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Total;2.347.446
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Some problem;44,4
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;15,9
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;12,9
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;26
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;4,6
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;12,1
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;4,6
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;6,1
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;7,7
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Other problems;3,6
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Total;3.035.356
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Some problem;49,5
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;15,2
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;16
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;32,1
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;4,5
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;15,5
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;7
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;10,4
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;8,3
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Other problems;4,9
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Total;2.144.907
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Some problem;45,3
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;15,1
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;14,4
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;25,4
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;3,9
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;14,1
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;3
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;8
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Other problems;4,9
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Total;3.649.339
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Some problem;46,5
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;16,5
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;14,1
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Delays in delivery;30,8
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;4,6
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;13,5
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Fraud-related issues;4,8
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;6,8
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4,2
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Other problems;4,9
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Total;1.572.096
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Some problem;46,1
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;17,3
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;14,9
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Delays in delivery;27,9
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Final costs higher than those indicated;5,6
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;12,9
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Fraud-related issues;7
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;9,5
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;4,5
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Other problems;5,5
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Total;4.398.470
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Some problem;48,1
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;16,5
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;16,1
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Delays in delivery;28
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Final costs higher than those indicated;4,7
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;13,7
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Fraud-related issues;4,4
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;5,3
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Other problems;4
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Total;5.701.030
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Some problem;47,1
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;16,7
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;15,2
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Delays in delivery;29,7
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Final costs higher than those indicated;5,5
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;13,9
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Fraud-related issues;6,3
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;8,4
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;6,9
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Other problems;3,8
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Total;6.019.630
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Some problem;45,8
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;15,3
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;14,4
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Delays in delivery;28,3
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Final costs higher than those indicated;4,2
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;13,5
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Fraud-related issues;4,3
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;6,6
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;4,1
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Other problems;4,9
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Total;1.766.298
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Some problem;51,2
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;17,8
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;14,1
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Delays in delivery;29,2
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Final costs higher than those indicated;4,5
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;11,8
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Fraud-related issues;4,7
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;7,4
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;7,5
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Other problems;2,5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Total;1.572.096
People that have made online purchases in the last 3 months;Type of household: Single-person household;Some problem;46,1
People that have made online purchases in the last 3 months;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;17,3
People that have made online purchases in the last 3 months;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;14,9
People that have made online purchases in the last 3 months;Type of household: Single-person household;Delays in delivery;27,9
People that have made online purchases in the last 3 months;Type of household: Single-person household;Final costs higher than those indicated;5,6
People that have made online purchases in the last 3 months;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;12,9
People that have made online purchases in the last 3 months;Type of household: Single-person household;Fraud-related issues;7
People that have made online purchases in the last 3 months;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;9,5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;4,5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Other problems;5,5
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Total;2.324.677
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Some problem;46,8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;17,8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;13,3
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Delays in delivery;29,7
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Final costs higher than those indicated;5,8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;13,8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Fraud-related issues;6,6
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;7,6
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;6,4
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Other problems;3,4
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Total;2.797.272
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Some problem;47,7
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;15,6
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;16,7
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Delays in delivery;27,8
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Final costs higher than those indicated;4,4
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;12,2
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Fraud-related issues;3,8
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;7,6
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;4,9
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Other problems;4,1
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Total;10.958.651
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Some problem;46,7
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;16
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;15,2
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Delays in delivery;28,5
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Final costs higher than those indicated;4,5
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;13,6
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Fraud-related issues;4,8
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;7,4
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;5,2
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Other problems;4,1
People that have made online purchases in the last 3 months;Type of household: Other type of household;Total;1.804.828
People that have made online purchases in the last 3 months;Type of household: Other type of household;Some problem;51,2
People that have made online purchases in the last 3 months;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;17,1
People that have made online purchases in the last 3 months;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;14
People that have made online purchases in the last 3 months;Type of household: Other type of household;Delays in delivery;30,6
People that have made online purchases in the last 3 months;Type of household: Other type of household;Final costs higher than those indicated;5,5
People that have made online purchases in the last 3 months;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;14,4
People that have made online purchases in the last 3 months;Type of household: Other type of household;Fraud-related issues;5,6
People that have made online purchases in the last 3 months;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;8,7
People that have made online purchases in the last 3 months;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;8,4
People that have made online purchases in the last 3 months;Type of household: Other type of household;Other problems;4,9
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Total;8.968.135
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Some problem;46,2
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;15,4
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;15,8
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Delays in delivery;26,1
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;3,4
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;13,2
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Fraud-related issues;4,9
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;7,5
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;5
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Other problems;3,8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Total;2.330.068
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;49,2
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;16,6
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;18,3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;32,8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;8,7
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;17,2
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;9,4
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;6,5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;7,5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Total;8.159.322
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Some problem;47,8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;17,3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;13,3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;30,5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;5,3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;12,6
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;5,5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;7,5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;5,8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Other problems;3,7
People that have made online purchases in the last 3 months;Nationality: Spanish;Total;17.224.840
People that have made online purchases in the last 3 months;Nationality: Spanish;Some problem;46,9
People that have made online purchases in the last 3 months;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;16,5
People that have made online purchases in the last 3 months;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;15,1
People that have made online purchases in the last 3 months;Nationality: Spanish;Delays in delivery;27,9
People that have made online purchases in the last 3 months;Nationality: Spanish;Final costs higher than those indicated;4,7
People that have made online purchases in the last 3 months;Nationality: Spanish;Products or services ordered with defects or different from those ordered;13,6
People that have made online purchases in the last 3 months;Nationality: Spanish;Fraud-related issues;5,1
People that have made online purchases in the last 3 months;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;7,6
People that have made online purchases in the last 3 months;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Nationality: Spanish;Other problems;4
People that have made online purchases in the last 3 months;Nationality: Foreign;Total;2.232.685
People that have made online purchases in the last 3 months;Nationality: Foreign;Some problem;49,5
People that have made online purchases in the last 3 months;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;15,4
People that have made online purchases in the last 3 months;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;14,8
People that have made online purchases in the last 3 months;Nationality: Foreign;Delays in delivery;34,8
People that have made online purchases in the last 3 months;Nationality: Foreign;Final costs higher than those indicated;5,6
People that have made online purchases in the last 3 months;Nationality: Foreign;Products or services ordered with defects or different from those ordered;12,3
People that have made online purchases in the last 3 months;Nationality: Foreign;Fraud-related issues;5,4
People that have made online purchases in the last 3 months;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;8,8
People that have made online purchases in the last 3 months;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;8,8
People that have made online purchases in the last 3 months;Nationality: Foreign;Other problems;5,6
People who have had problems purchasing in the last 3 months;Total Persons;Total;9.190.967
People who have had problems purchasing in the last 3 months;Total Persons;Some problem;100
People who have had problems purchasing in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;34,6
People who have had problems purchasing in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;31,9
People who have had problems purchasing in the last 3 months;Total Persons;Delays in delivery;60,8
People who have had problems purchasing in the last 3 months;Total Persons;Final costs higher than those indicated;10,2
People who have had problems purchasing in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;28,5
People who have had problems purchasing in the last 3 months;Total Persons;Fraud-related issues;10,9
People who have had problems purchasing in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;16,4
People who have had problems purchasing in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;11,7
People who have had problems purchasing in the last 3 months;Total Persons;Other problems;8,9
People who have had problems purchasing in the last 3 months;Sex: Male;Total;4.764.963
People who have had problems purchasing in the last 3 months;Sex: Male;Some problem;100
People who have had problems purchasing in the last 3 months;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;34,9
People who have had problems purchasing in the last 3 months;Sex: Male;Difficulty finding information about warranties or other legal rights;34,3
People who have had problems purchasing in the last 3 months;Sex: Male;Delays in delivery;62,4
People who have had problems purchasing in the last 3 months;Sex: Male;Final costs higher than those indicated;10,3
People who have had problems purchasing in the last 3 months;Sex: Male;Products or services ordered with defects or different from those ordered;29,8
People who have had problems purchasing in the last 3 months;Sex: Male;Fraud-related issues;10,9
People who have had problems purchasing in the last 3 months;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;17,4
People who have had problems purchasing in the last 3 months;Sex: Male;Foreign sellers who do not fulfill orders in Spain;12
People who have had problems purchasing in the last 3 months;Sex: Male;Other problems;10,5
People who have had problems purchasing in the last 3 months;Sex: Female;Total;4.426.004
People who have had problems purchasing in the last 3 months;Sex: Female;Some problem;100
People who have had problems purchasing in the last 3 months;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;34,3
People who have had problems purchasing in the last 3 months;Sex: Female;Difficulty finding information about warranties or other legal rights;29,2
People who have had problems purchasing in the last 3 months;Sex: Female;Delays in delivery;59,1
People who have had problems purchasing in the last 3 months;Sex: Female;Final costs higher than those indicated;10,2
People who have had problems purchasing in the last 3 months;Sex: Female;Products or services ordered with defects or different from those ordered;27
People who have had problems purchasing in the last 3 months;Sex: Female;Fraud-related issues;10,9
People who have had problems purchasing in the last 3 months;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;15,2
People who have had problems purchasing in the last 3 months;Sex: Female;Foreign sellers who do not fulfill orders in Spain;11,4
People who have had problems purchasing in the last 3 months;Sex: Female;Other problems;7,2
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Total;1.440.098
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Some problem;100
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;30,2
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;23,5
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Delays in delivery;68,4
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Final costs higher than those indicated;13,1
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;23,4
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Fraud-related issues;7
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;10,5
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;14,5
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Other problems;6,2
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Total;1.837.505
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Some problem;100
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;38,4
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;36,8
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Delays in delivery;63,9
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Final costs higher than those indicated;9,9
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;31,8
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Fraud-related issues;12,3
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;20,2
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;14,3
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Other problems;10,5
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Total;2.383.662
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Some problem;100
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;34,5
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;29,8
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Delays in delivery;63,6
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Final costs higher than those indicated;10,7
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;30,5
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Fraud-related issues;12,3
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;16,7
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;10
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Other problems;8,8
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Total;1.897.588
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Some problem;100
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;35,5
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;31,7
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Delays in delivery;53,4
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Final costs higher than those indicated;7,4
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;30,3
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Fraud-related issues;10,6
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;15,7
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;9,8
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Other problems;10,7
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Total;1.136.703
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Some problem;100
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;33,9
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;36,6
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Delays in delivery;53,9
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Final costs higher than those indicated;10,3
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;24,5
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Fraud-related issues;10,3
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;16,1
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;11,5
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Other problems;8,8
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Total;495.410
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Some problem;100
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;32,6
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;37,5
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Delays in delivery;57,6
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Final costs higher than those indicated;11,2
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;23,1
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Fraud-related issues;13,3
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;20,4
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;10,2
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Other problems;4,8
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Total;3.979.692
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;100
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;35,8
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;33,2
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;58,7
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;11,1
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;26,7
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;11,2
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;15,7
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;10,2
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;7,5
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Total;1.042.986
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Some problem;100
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;35,8
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;29
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;58,5
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;10,4
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;27,3
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;10,3
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;13,8
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;17,3
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Other problems;8
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Total;1.501.696
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Some problem;100
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;30,6
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;64,9
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;9
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;31,4
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;14,1
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;21,1
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;16,8
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Other problems;9,9
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Total;970.978
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Some problem;100
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;33,4
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;31,7
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;56,1
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;8,6
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;31,1
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;6,7
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;17,6
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;8,8
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Other problems;10,9
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Total;1.695.614
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Some problem;100
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;35,5
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;30,2
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Delays in delivery;66,2
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;9,9
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;29,2
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Fraud-related issues;10,3
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;14,6
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;9
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Other problems;10,6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Total;725.221
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Some problem;100
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;37,4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Delays in delivery;60,6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Final costs higher than those indicated;12
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;28
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Fraud-related issues;15,2
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;20,5
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;9,7
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Other problems;12
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Total;2.115.423
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Some problem;100
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;34,3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;33,6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Delays in delivery;58,2
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Final costs higher than those indicated;9,7
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;28,4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Fraud-related issues;9,2
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;16,4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;11
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Other problems;8,3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Total;2.687.295
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Some problem;100
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;35,4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Delays in delivery;63,1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Final costs higher than those indicated;11,7
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;29,4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Fraud-related issues;13,3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;17,8
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;14,6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Other problems;8,1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Total;2.758.671
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Some problem;100
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;33,3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;31,4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Delays in delivery;61,8
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Final costs higher than those indicated;9,1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;29,5
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Fraud-related issues;9,3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;14,5
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;9
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Other problems;10,6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Total;904.356
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Some problem;100
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;34,8
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;27,6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Delays in delivery;57,1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Final costs higher than those indicated;8,9
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;23,1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Fraud-related issues;9,2
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;14,4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;14,6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Other problems;4,9
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Total;725.221
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Some problem;100
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;37,4
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Delays in delivery;60,6
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Final costs higher than those indicated;12
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;28
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Fraud-related issues;15,2
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;20,5
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;9,7
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Other problems;12
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Total;1.087.886
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Some problem;100
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;38,1
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;28,3
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Delays in delivery;63,5
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Final costs higher than those indicated;12,3
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;29,4
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Fraud-related issues;14,2
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;16,3
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;13,8
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Other problems;7,4
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Total;1.334.371
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Some problem;100
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;32,7
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;35,1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Delays in delivery;58,2
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Final costs higher than those indicated;9,1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;25,6
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Fraud-related issues;8
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;16
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;10,2
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Other problems;8,7
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Total;5.118.787
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Some problem;100
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;34,2
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;32,5
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Delays in delivery;61,1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Final costs higher than those indicated;9,7
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;29,1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Fraud-related issues;10,4
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;15,8
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;11,1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Other problems;8,7
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Total;924.701
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Some problem;100
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;33,4
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;27,2
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Delays in delivery;59,7
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Final costs higher than those indicated;10,8
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;28
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Fraud-related issues;11
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;16,9
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;16,4
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Other problems;9,6
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Total;4.141.968
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Some problem;100
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;33,4
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;34,2
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Delays in delivery;56,4
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;7,4
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;28,7
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Fraud-related issues;10,6
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;16,2
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;10,8
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Other problems;8,1
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Total;1.147.256
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;100
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;33,7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;37,1
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;66,7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;17,7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;34,9
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;10,1
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;19,1
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;13,2
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;15,3
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Total;3.901.743
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Some problem;100
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;36,2
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;27,8
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;63,7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;11
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;26,4
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;11,5
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;15,7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;12,2
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Other problems;7,8
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Total;8.086.717
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Some problem;100
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;35,1
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;32,1
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Delays in delivery;59,5
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Final costs higher than those indicated;10,1
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Products or services ordered with defects or different from those ordered;29
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Fraud-related issues;10,9
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;16,1
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;10,9
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Other problems;8,6
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Total;1.104.250
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Some problem;100
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;31,1
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;29,9
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Delays in delivery;70,4
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Final costs higher than those indicated;11,3
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Products or services ordered with defects or different from those ordered;24,8
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Fraud-related issues;10,9
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;17,9
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;17,8
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Other problems;11,2