Population class;Socio-economic characteristics;Problem when purchasing;Total
Total Persons  (16 to 74 years old);Total Persons;Total;35.236.585
Total Persons  (16 to 74 years old);Total Persons;Some problem;26,1
Total Persons  (16 to 74 years old);Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;9
Total Persons  (16 to 74 years old);Total Persons;Difficulty finding information about warranties or other legal rights;8,3
Total Persons  (16 to 74 years old);Total Persons;Delays in delivery;15,9
Total Persons  (16 to 74 years old);Total Persons;Final costs higher than those indicated;2,7
Total Persons  (16 to 74 years old);Total Persons;Products or services ordered with defects or different from those ordered;7,4
Total Persons  (16 to 74 years old);Total Persons;Fraud-related issues;2,8
Total Persons  (16 to 74 years old);Total Persons;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons  (16 to 74 years old);Total Persons;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons  (16 to 74 years old);Total Persons;Other problems;2,3
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Total;1.276.240
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Some problem;3,3
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Technical failures on the website during ordering or payment, or it was difficult to use;1,3
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Difficulty finding information about warranties or other legal rights;0,1
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Delays in delivery;2,5
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Final costs higher than those indicated;..
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Products or services ordered with defects or different from those ordered;0,2
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Fraud-related issues;0,4
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Difficult claims or compensation or without satisfactory response after the claim;0,9
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Foreign sellers who do not fulfill orders in Spain;0,9
Total Persons  (16 to 74 years old);Studies completed: Illiterate persons with unfinished primary education;Other problems;1
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Total;3.266.556
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Some problem;7,4
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Technical failures on the website during ordering or payment, or it was difficult to use;1,8
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Difficulty finding information about warranties or other legal rights;1,8
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Delays in delivery;5
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Final costs higher than those indicated;0,8
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Products or services ordered with defects or different from those ordered;2,1
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Fraud-related issues;0,9
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Difficult claims or compensation or without satisfactory response after the claim;1,6
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Foreign sellers who do not fulfill orders in Spain;1,7
Total Persons  (16 to 74 years old);Studies completed: Primary Education;Other problems;0,4
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Total;8.629.193
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Some problem;16,3
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;4
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Difficulty finding information about warranties or other legal rights;4,5
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Delays in delivery;10,4
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Final costs higher than those indicated;1,4
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Products or services ordered with defects or different from those ordered;4,3
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Fraud-related issues;1,7
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;2,7
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;2,1
Total Persons  (16 to 74 years old);Studies completed: First stage Secondary Education;Other problems;1,3
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Total;8.767.316
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Some problem;29,6
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;9,9
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Difficulty finding information about warranties or other legal rights;7,9
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Delays in delivery;18,8
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Final costs higher than those indicated;3,8
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Products or services ordered with defects or different from those ordered;8
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Fraud-related issues;3
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;4,6
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;2,9
Total Persons  (16 to 74 years old);Studies completed: Second stage Secondary Education;Other problems;2,5
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Total;3.811.436
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Some problem;32,9
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Technical failures on the website during ordering or payment, or it was difficult to use;11,6
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Difficulty finding information about warranties or other legal rights;9,1
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Delays in delivery;20,4
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Final costs higher than those indicated;3,5
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Products or services ordered with defects or different from those ordered;10,4
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Fraud-related issues;4,3
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Difficult claims or compensation or without satisfactory response after the claim;4,9
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Foreign sellers who do not fulfill orders in Spain;4,5
Total Persons  (16 to 74 years old);Studies completed: Advanced Vocational Education;Other problems;3,9
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Total;3.740.780
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Some problem;36,2
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Technical failures on the website during ordering or payment, or it was difficult to use;14,6
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Difficulty finding information about warranties or other legal rights;13,9
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Delays in delivery;20,1
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Final costs higher than those indicated;3,4
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Products or services ordered with defects or different from those ordered;10,6
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Fraud-related issues;3,7
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Difficult claims or compensation or without satisfactory response after the claim;5,2
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Foreign sellers who do not fulfill orders in Spain;4,1
Total Persons  (16 to 74 years old);Studies completed: University studies and similar;Other problems;2,4
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Total;5.320.149
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Some problem;39,8
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Technical failures on the website during ordering or payment, or it was difficult to use;15,3
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Difficulty finding information about warranties or other legal rights;15,6
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Delays in delivery;22,8
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Final costs higher than those indicated;3,6
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Products or services ordered with defects or different from those ordered;11,7
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Fraud-related issues;4,4
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Difficult claims or compensation or without satisfactory response after the claim;7,2
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Foreign sellers who do not fulfill orders in Spain;4,3
Total Persons  (16 to 74 years old);Studies completed: University studies, Master's and similar;Other problems;3,6
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Total;385.132
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Some problem;45,8
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Technical failures on the website during ordering or payment, or it was difficult to use;22
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Difficulty finding information about warranties or other legal rights;20,3
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Delays in delivery;29
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Final costs higher than those indicated;3,8
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Products or services ordered with defects or different from those ordered;14
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Fraud-related issues;6,4
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Difficult claims or compensation or without satisfactory response after the claim;8,8
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Foreign sellers who do not fulfill orders in Spain;3
Total Persons  (16 to 74 years old);Studies completed: University doctorate;Other problems;6,3
Total Persons  (16 to 74 years old);Studies completed: Others;Total;39.784
Total Persons  (16 to 74 years old);Studies completed: Others;Some problem;11,4
Total Persons  (16 to 74 years old);Studies completed: Others;Technical failures on the website during ordering or payment, or it was difficult to use;4,8
Total Persons  (16 to 74 years old);Studies completed: Others;Difficulty finding information about warranties or other legal rights;8,5
Total Persons  (16 to 74 years old);Studies completed: Others;Delays in delivery;3,7
Total Persons  (16 to 74 years old);Studies completed: Others;Final costs higher than those indicated;..
Total Persons  (16 to 74 years old);Studies completed: Others;Products or services ordered with defects or different from those ordered;8,5
Total Persons  (16 to 74 years old);Studies completed: Others;Fraud-related issues;3,7
Total Persons  (16 to 74 years old);Studies completed: Others;Difficult claims or compensation or without satisfactory response after the claim;3,7
Total Persons  (16 to 74 years old);Studies completed: Others;Foreign sellers who do not fulfill orders in Spain;5,4
Total Persons  (16 to 74 years old);Studies completed: Others;Other problems;1,2
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Total;18.703.329
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Some problem;30,9
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;11,4
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Difficulty finding information about warranties or other legal rights;10
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Delays in delivery;18,3
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Final costs higher than those indicated;2,9
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Products or services ordered with defects or different from those ordered;9,1
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Fraud-related issues;3,2
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;5
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Foreign sellers who do not fulfill orders in Spain;3,4
Total Persons  (16 to 74 years old);Employment situation: Employed economically active persons;Other problems;2,9
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Total;4.680.884
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Some problem;23,5
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;6,8
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Difficulty finding information about warranties or other legal rights;6,9
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Delays in delivery;14,5
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Final costs higher than those indicated;2
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Products or services ordered with defects or different from those ordered;6
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Fraud-related issues;2,7
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;4,4
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Foreign sellers who do not fulfill orders in Spain;2,4
Total Persons  (16 to 74 years old);Employment situation: Unemployed economically active persons;Other problems;1,9
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Total;3.065.503
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Some problem;34,6
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Technical failures on the website during ordering or payment, or it was difficult to use;11,7
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Difficulty finding information about warranties or other legal rights;10,2
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Delays in delivery;23,3
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Final costs higher than those indicated;5,6
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Products or services ordered with defects or different from those ordered;9
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Fraud-related issues;3,7
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Difficult claims or compensation or without satisfactory response after the claim;5,1
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Foreign sellers who do not fulfill orders in Spain;4,5
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Students;Other problems;3,3
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Total;1.587.624
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Some problem;12,3
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Technical failures on the website during ordering or payment, or it was difficult to use;2,9
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Difficulty finding information about warranties or other legal rights;3,5
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Delays in delivery;6,9
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Final costs higher than those indicated;0,5
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Products or services ordered with defects or different from those ordered;4,1
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Fraud-related issues;1,4
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Difficult claims or compensation or without satisfactory response after the claim;0,6
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Foreign sellers who do not fulfill orders in Spain;2,4
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Household chores;Other problems;0,3
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Total;5.377.249
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Some problem;12,2
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Technical failures on the website during ordering or payment, or it was difficult to use;3,9
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Difficulty finding information about warranties or other legal rights;4,2
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Delays in delivery;7,4
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Final costs higher than those indicated;1,4
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Products or services ordered with defects or different from those ordered;3,1
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Fraud-related issues;1,6
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Difficult claims or compensation or without satisfactory response after the claim;2,7
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Foreign sellers who do not fulfill orders in Spain;2
Total Persons  (16 to 74 years old);Employment situation: Inactive population: Pensioners;Other problems;0,9
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Total;1.821.996
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Some problem;22,2
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Technical failures on the website during ordering or payment, or it was difficult to use;6,2
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Difficulty finding information about warranties or other legal rights;7,2
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Delays in delivery;14,7
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Final costs higher than those indicated;2,3
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Products or services ordered with defects or different from those ordered;6,5
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Fraud-related issues;3,1
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Difficult claims or compensation or without satisfactory response after the claim;3
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Foreign sellers who do not fulfill orders in Spain;2,3
Total Persons  (16 to 74 years old);Employment situation: Other employment situation;Other problems;2,3
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Total;11.899.151
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Some problem;31,2
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Technical failures on the website during ordering or payment, or it was difficult to use;11
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Difficulty finding information about warranties or other legal rights;9,7
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Delays in delivery;18,5
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Final costs higher than those indicated;2,9
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Products or services ordered with defects or different from those ordered;9,7
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Fraud-related issues;3,4
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Difficult claims or compensation or without satisfactory response after the claim;4,9
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Foreign sellers who do not fulfill orders in Spain;3,4
Total Persons  (16 to 74 years old);Professional Situation (in main job): Permanent or indefinite-term employed person;Other problems;2,7
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Total;3.540.558
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Some problem;32,3
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Technical failures on the website during ordering or payment, or it was difficult to use;12,7
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Difficulty finding information about warranties or other legal rights;9,4
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Delays in delivery;19,7
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Final costs higher than those indicated;3,5
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Products or services ordered with defects or different from those ordered;8
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Fraud-related issues;2,6
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Difficult claims or compensation or without satisfactory response after the claim;5,4
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Foreign sellers who do not fulfill orders in Spain;4
Total Persons  (16 to 74 years old);Professional Situation (in main job): Temporary workers employed by someone else;Other problems;3,4
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Total;1.226.093
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Some problem;25,8
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Technical failures on the website during ordering or payment, or it was difficult to use;12,1
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Difficulty finding information about warranties or other legal rights;10,2
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Delays in delivery;16,1
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Final costs higher than those indicated;3,1
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Products or services ordered with defects or different from those ordered;9,8
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Fraud-related issues;1,3
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Difficult claims or compensation or without satisfactory response after the claim;3
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Foreign sellers who do not fulfill orders in Spain;2,8
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed with employees;Other problems;3,3
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Total;1.850.403
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Some problem;29,6
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Technical failures on the website during ordering or payment, or it was difficult to use;11,8
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Difficulty finding information about warranties or other legal rights;14,1
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Delays in delivery;15,5
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Final costs higher than those indicated;2
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Products or services ordered with defects or different from those ordered;7,7
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Fraud-related issues;5
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Difficult claims or compensation or without satisfactory response after the claim;6,2
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Foreign sellers who do not fulfill orders in Spain;3,2
Total Persons  (16 to 74 years old);Professional Situation (in main job): Self-employed without employees;Other problems;2,7
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Total;187.124
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Some problem;25,8
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Technical failures on the website during ordering or payment, or it was difficult to use;3,8
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Difficulty finding information about warranties or other legal rights;..
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Delays in delivery;21
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Final costs higher than those indicated;..
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Products or services ordered with defects or different from those ordered;7,8
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Fraud-related issues;..
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Difficult claims or compensation or without satisfactory response after the claim;0,4
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Foreign sellers who do not fulfill orders in Spain;0,4
Total Persons  (16 to 74 years old);Professional Situation (in main job):  Family help (without stipulated salary);Other problems;..
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Total;15.280.545
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Some problem;31,5
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Technical failures on the website during ordering or payment, or it was difficult to use;12
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Difficulty finding information about warranties or other legal rights;10,6
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Delays in delivery;19
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Final costs higher than those indicated;3,1
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Products or services ordered with defects or different from those ordered;9,3
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Fraud-related issues;3,2
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Difficult claims or compensation or without satisfactory response after the claim;5,2
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Foreign sellers who do not fulfill orders in Spain;3,7
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Full-time;Other problems;3
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Total;3.422.783
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Some problem;27,9
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Technical failures on the website during ordering or payment, or it was difficult to use;8,7
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Difficulty finding information about warranties or other legal rights;7,7
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Delays in delivery;15,2
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Final costs higher than those indicated;2,3
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Products or services ordered with defects or different from those ordered;8,3
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Fraud-related issues;3,3
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Difficult claims or compensation or without satisfactory response after the claim;4
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Foreign sellers who do not fulfill orders in Spain;2,3
Total Persons  (16 to 74 years old);Professional working pattern (in main job): Part-time;Other problems;2,3
Total Persons  (16 to 74 years old);Main occupation: Manual;Total;5.878.180
Total Persons  (16 to 74 years old);Main occupation: Manual;Some problem;20,9
Total Persons  (16 to 74 years old);Main occupation: Manual;Technical failures on the website during ordering or payment, or it was difficult to use;5,8
Total Persons  (16 to 74 years old);Main occupation: Manual;Difficulty finding information about warranties or other legal rights;5,9
Total Persons  (16 to 74 years old);Main occupation: Manual;Delays in delivery;14,7
Total Persons  (16 to 74 years old);Main occupation: Manual;Final costs higher than those indicated;1,6
Total Persons  (16 to 74 years old);Main occupation: Manual;Products or services ordered with defects or different from those ordered;5,6
Total Persons  (16 to 74 years old);Main occupation: Manual;Fraud-related issues;2,6
Total Persons  (16 to 74 years old);Main occupation: Manual;Difficult claims or compensation or without satisfactory response after the claim;3,9
Total Persons  (16 to 74 years old);Main occupation: Manual;Foreign sellers who do not fulfill orders in Spain;3,4
Total Persons  (16 to 74 years old);Main occupation: Manual;Other problems;2,2
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Total;12.825.148
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Some problem;35,4
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Technical failures on the website during ordering or payment, or it was difficult to use;14
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Difficulty finding information about warranties or other legal rights;11,9
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Delays in delivery;19,9
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Final costs higher than those indicated;3,5
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Products or services ordered with defects or different from those ordered;10,8
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Fraud-related issues;3,5
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Difficult claims or compensation or without satisfactory response after the claim;5,5
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Foreign sellers who do not fulfill orders in Spain;3,5
Total Persons  (16 to 74 years old);Main occupation: Non-manual;Other problems;3,2
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Total;791.036
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Some problem;44,9
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Technical failures on the website during ordering or payment, or it was difficult to use;16,4
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Difficulty finding information about warranties or other legal rights;15,8
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Delays in delivery;25,3
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Final costs higher than those indicated;6
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Products or services ordered with defects or different from those ordered;18
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Fraud-related issues;4,1
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Difficult claims or compensation or without satisfactory response after the claim;8,5
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Foreign sellers who do not fulfill orders in Spain;5,4
Total Persons  (16 to 74 years old);Main occupation: ICT workers;Other problems;5,5
Total Persons  (16 to 74 years old);Main occupation: Other workers;Total;17.912.293
Total Persons  (16 to 74 years old);Main occupation: Other workers;Some problem;30,2
Total Persons  (16 to 74 years old);Main occupation: Other workers;Technical failures on the website during ordering or payment, or it was difficult to use;11,2
Total Persons  (16 to 74 years old);Main occupation: Other workers;Difficulty finding information about warranties or other legal rights;9,8
Total Persons  (16 to 74 years old);Main occupation: Other workers;Delays in delivery;18
Total Persons  (16 to 74 years old);Main occupation: Other workers;Final costs higher than those indicated;2,8
Total Persons  (16 to 74 years old);Main occupation: Other workers;Products or services ordered with defects or different from those ordered;8,7
Total Persons  (16 to 74 years old);Main occupation: Other workers;Fraud-related issues;3,2
Total Persons  (16 to 74 years old);Main occupation: Other workers;Difficult claims or compensation or without satisfactory response after the claim;4,8
Total Persons  (16 to 74 years old);Main occupation: Other workers;Foreign sellers who do not fulfill orders in Spain;3,3
Total Persons  (16 to 74 years old);Main occupation: Other workers;Other problems;2,7
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Total;4.898.218
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Some problem;17,1
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Technical failures on the website during ordering or payment, or it was difficult to use;6
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Difficulty finding information about warranties or other legal rights;4,6
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Delays in delivery;11,2
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Final costs higher than those indicated;2,4
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Products or services ordered with defects or different from those ordered;5,1
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Fraud-related issues;2,2
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Difficult claims or compensation or without satisfactory response after the claim;2,6
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Foreign sellers who do not fulfill orders in Spain;2
Total Persons  (16 to 74 years old);Net household monthly income Less than 900 Euros;Other problems;2,8
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Total;10.447.296
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Some problem;20,7
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Technical failures on the website during ordering or payment, or it was difficult to use;7
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Difficulty finding information about warranties or other legal rights;7,1
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Delays in delivery;13,3
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Final costs higher than those indicated;2,1
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Products or services ordered with defects or different from those ordered;6,3
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Fraud-related issues;2,5
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons  (16 to 74 years old);Net household monthly income : From 900 to less than 1,600;Other problems;2,1
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Total;7.318.865
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Some problem;31,4
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Technical failures on the website during ordering or payment, or it was difficult to use;11
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Difficulty finding information about warranties or other legal rights;9,8
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Delays in delivery;20,1
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Final costs higher than those indicated;3,3
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Products or services ordered with defects or different from those ordered;8,8
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Fraud-related issues;3,2
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Difficult claims or compensation or without satisfactory response after the claim;5,5
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Foreign sellers who do not fulfill orders in Spain;4,1
Total Persons  (16 to 74 years old);Net household monthly income : From 1,600 to less than 2,500;Other problems;2,7
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Total;2.929.884
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Some problem;34,3
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Technical failures on the website during ordering or payment, or it was difficult to use;12,9
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Difficulty finding information about warranties or other legal rights;10,7
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Delays in delivery;17,7
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Final costs higher than those indicated;2,3
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Products or services ordered with defects or different from those ordered;10,8
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Fraud-related issues;2,5
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Difficult claims or compensation or without satisfactory response after the claim;5,2
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Foreign sellers who do not fulfill orders in Spain;2,5
Total Persons  (16 to 74 years old);Net household monthly income : From  2,500 to less than 3,000;Other problems;2,5
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Total;4.417.846
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Some problem;39,1
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Technical failures on the website during ordering or payment, or it was difficult to use;14,2
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Difficulty finding information about warranties or other legal rights;13,7
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Delays in delivery;20,1
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Final costs higher than those indicated;3,7
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Products or services ordered with defects or different from those ordered;10,7
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Fraud-related issues;4,1
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Difficult claims or compensation or without satisfactory response after the claim;5,1
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Foreign sellers who do not fulfill orders in Spain;3,8
Total Persons  (16 to 74 years old);Net household monthly income 3,000 euros or more;Other problems;3
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Total;5.224.476
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Some problem;22,2
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Technical failures on the website during ordering or payment, or it was difficult to use;6,7
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Difficulty finding information about warranties or other legal rights;6,1
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Delays in delivery;14,8
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Final costs higher than those indicated;2,3
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Products or services ordered with defects or different from those ordered;5,2
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Fraud-related issues;2,8
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Difficult claims or compensation or without satisfactory response after the claim;3,2
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Foreign sellers who do not fulfill orders in Spain;2,3
Total Persons  (16 to 74 years old);Net household monthly income DK/NA;Other problems;1,1
People that have made online purchases in the last 3 months;Total Persons;Total;19.457.524
People that have made online purchases in the last 3 months;Total Persons;Some problem;47,2
People that have made online purchases in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;16,4
People that have made online purchases in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;15,1
People that have made online purchases in the last 3 months;Total Persons;Delays in delivery;28,7
People that have made online purchases in the last 3 months;Total Persons;Final costs higher than those indicated;4,8
People that have made online purchases in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;13,4
People that have made online purchases in the last 3 months;Total Persons;Fraud-related issues;5,2
People that have made online purchases in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;7,7
People that have made online purchases in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Total Persons;Other problems;4,2
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Total;83.961
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Some problem;49,9
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Technical failures on the website during ordering or payment, or it was difficult to use;19,3
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Difficulty finding information about warranties or other legal rights;1,4
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Delays in delivery;38,4
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Final costs higher than those indicated;..
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Products or services ordered with defects or different from those ordered;3,3
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Fraud-related issues;5,5
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Difficult claims or compensation or without satisfactory response after the claim;14,1
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Foreign sellers who do not fulfill orders in Spain;13,1
People that have made online purchases in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Other problems;15
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Total;542.873
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Some problem;44,6
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Technical failures on the website during ordering or payment, or it was difficult to use;10,6
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Difficulty finding information about warranties or other legal rights;11,1
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Delays in delivery;30,1
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Final costs higher than those indicated;4,6
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Products or services ordered with defects or different from those ordered;12,7
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Fraud-related issues;5,3
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Difficult claims or compensation or without satisfactory response after the claim;9,6
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Foreign sellers who do not fulfill orders in Spain;10,1
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Other problems;2,6
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Total;3.615.944
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Some problem;38,9
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;9,7
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Difficulty finding information about warranties or other legal rights;10,8
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Delays in delivery;24,8
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Final costs higher than those indicated;3,2
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Products or services ordered with defects or different from those ordered;10,2
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Fraud-related issues;4,1
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;6,5
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Other problems;3,1
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Total;5.288.157
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Some problem;49
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;16,4
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Difficulty finding information about warranties or other legal rights;13,2
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Delays in delivery;31,1
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Final costs higher than those indicated;6,3
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Products or services ordered with defects or different from those ordered;13,2
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Fraud-related issues;4,9
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;7,6
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;4,8
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Other problems;4,1
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Total;2.662.224
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Some problem;47,1
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Technical failures on the website during ordering or payment, or it was difficult to use;16,7
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Difficulty finding information about warranties or other legal rights;13,1
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Delays in delivery;29,2
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Final costs higher than those indicated;5
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Products or services ordered with defects or different from those ordered;14,9
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Fraud-related issues;6,1
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Difficult claims or compensation or without satisfactory response after the claim;7
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Foreign sellers who do not fulfill orders in Spain;6,5
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Other problems;5,6
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Total;2.777.945
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Some problem;48,7
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Technical failures on the website during ordering or payment, or it was difficult to use;19,7
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Difficulty finding information about warranties or other legal rights;18,7
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Delays in delivery;27
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Final costs higher than those indicated;4,6
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Products or services ordered with defects or different from those ordered;14,3
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Fraud-related issues;5
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Difficult claims or compensation or without satisfactory response after the claim;7,1
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Foreign sellers who do not fulfill orders in Spain;5,6
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Other problems;3,3
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Total;4.179.922
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Some problem;50,7
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Technical failures on the website during ordering or payment, or it was difficult to use;19,5
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Difficulty finding information about warranties or other legal rights;19,9
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Delays in delivery;29
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Final costs higher than those indicated;4,6
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Products or services ordered with defects or different from those ordered;14,9
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Fraud-related issues;5,6
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Difficult claims or compensation or without satisfactory response after the claim;9,1
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Other problems;4,6
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Total;301.977
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Some problem;58,4
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Technical failures on the website during ordering or payment, or it was difficult to use;28,1
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Difficulty finding information about warranties or other legal rights;25,9
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Delays in delivery;36,9
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Final costs higher than those indicated;4,8
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Products or services ordered with defects or different from those ordered;17,8
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Fraud-related issues;8,2
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Difficult claims or compensation or without satisfactory response after the claim;11,2
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Foreign sellers who do not fulfill orders in Spain;3,8
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Other problems;8,1
People that have made online purchases in the last 3 months;Studies completed: Others;Total;4.520
People that have made online purchases in the last 3 months;Studies completed: Others;Some problem;100
People that have made online purchases in the last 3 months;Studies completed: Others;Technical failures on the website during ordering or payment, or it was difficult to use;42
People that have made online purchases in the last 3 months;Studies completed: Others;Difficulty finding information about warranties or other legal rights;74,8
People that have made online purchases in the last 3 months;Studies completed: Others;Delays in delivery;32,9
People that have made online purchases in the last 3 months;Studies completed: Others;Final costs higher than those indicated;..
People that have made online purchases in the last 3 months;Studies completed: Others;Products or services ordered with defects or different from those ordered;74,8
People that have made online purchases in the last 3 months;Studies completed: Others;Fraud-related issues;32,9
People that have made online purchases in the last 3 months;Studies completed: Others;Difficult claims or compensation or without satisfactory response after the claim;32,9
People that have made online purchases in the last 3 months;Studies completed: Others;Foreign sellers who do not fulfill orders in Spain;47,5
People that have made online purchases in the last 3 months;Studies completed: Others;Other problems;10,5
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Total;12.475.705
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Some problem;46,3
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;17,1
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Difficulty finding information about warranties or other legal rights;15
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Delays in delivery;27,4
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Final costs higher than those indicated;4,4
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Products or services ordered with defects or different from those ordered;13,7
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Fraud-related issues;4,8
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;7,5
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Other problems;4,3
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Total;2.366.468
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Some problem;46,4
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;13,5
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Difficulty finding information about warranties or other legal rights;13,7
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Delays in delivery;28,7
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Final costs higher than those indicated;3,9
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Products or services ordered with defects or different from those ordered;12
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Fraud-related issues;5,3
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;8,7
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Foreign sellers who do not fulfill orders in Spain;4,7
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Other problems;3,8
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Total;1.904.290
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Some problem;55,8
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Technical failures on the website during ordering or payment, or it was difficult to use;18,9
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Difficulty finding information about warranties or other legal rights;16,4
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Delays in delivery;37,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Final costs higher than those indicated;9,1
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Products or services ordered with defects or different from those ordered;14,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Fraud-related issues;5,9
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Difficult claims or compensation or without satisfactory response after the claim;8,2
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Foreign sellers who do not fulfill orders in Spain;7,3
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Other problems;5,2
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Total;445.449
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Some problem;43,9
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Technical failures on the website during ordering or payment, or it was difficult to use;10,4
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Difficulty finding information about warranties or other legal rights;12,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Delays in delivery;24,7
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Final costs higher than those indicated;1,7
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Products or services ordered with defects or different from those ordered;14,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Fraud-related issues;4,9
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Difficult claims or compensation or without satisfactory response after the claim;2,2
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Foreign sellers who do not fulfill orders in Spain;8,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Other problems;1,2
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Total;1.395.660
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Some problem;47,2
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Technical failures on the website during ordering or payment, or it was difficult to use;15,1
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Difficulty finding information about warranties or other legal rights;16,4
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Delays in delivery;28,4
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Final costs higher than those indicated;5,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Products or services ordered with defects or different from those ordered;11,8
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Fraud-related issues;6,1
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Difficult claims or compensation or without satisfactory response after the claim;10,6
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Foreign sellers who do not fulfill orders in Spain;7,6
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Other problems;3,4
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Total;869.953
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Some problem;46,5
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Technical failures on the website during ordering or payment, or it was difficult to use;13
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Difficulty finding information about warranties or other legal rights;15,1
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Delays in delivery;30,8
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Final costs higher than those indicated;4,9
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Products or services ordered with defects or different from those ordered;13,7
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Fraud-related issues;6,5
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Difficult claims or compensation or without satisfactory response after the claim;6,2
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Foreign sellers who do not fulfill orders in Spain;4,7
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Other problems;4,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Total;8.124.550
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Some problem;45,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Technical failures on the website during ordering or payment, or it was difficult to use;16,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficulty finding information about warranties or other legal rights;14,3
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Delays in delivery;27
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Final costs higher than those indicated;4,3
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Products or services ordered with defects or different from those ordered;14,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Fraud-related issues;5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficult claims or compensation or without satisfactory response after the claim;7,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Foreign sellers who do not fulfill orders in Spain;5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Other problems;4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Total;2.347.310
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Some problem;48,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Technical failures on the website during ordering or payment, or it was difficult to use;19,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Difficulty finding information about warranties or other legal rights;14,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Delays in delivery;29,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Final costs higher than those indicated;5,3
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Products or services ordered with defects or different from those ordered;12,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Fraud-related issues;3,9
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Difficult claims or compensation or without satisfactory response after the claim;8,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Foreign sellers who do not fulfill orders in Spain;6
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Other problems;5,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Total;737.857
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Some problem;42,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Technical failures on the website during ordering or payment, or it was difficult to use;20,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Difficulty finding information about warranties or other legal rights;17
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Delays in delivery;26,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Final costs higher than those indicated;5,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Products or services ordered with defects or different from those ordered;16,3
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Fraud-related issues;2,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Difficult claims or compensation or without satisfactory response after the claim;5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Foreign sellers who do not fulfill orders in Spain;4,6
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Other problems;5,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Total;1.175.682
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Some problem;46,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Technical failures on the website during ordering or payment, or it was difficult to use;18,6
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Difficulty finding information about warranties or other legal rights;22,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Delays in delivery;24,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Final costs higher than those indicated;3,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Products or services ordered with defects or different from those ordered;12
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Fraud-related issues;7,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Difficult claims or compensation or without satisfactory response after the claim;9,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Foreign sellers who do not fulfill orders in Spain;5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Other problems;4,3
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Total;90.305
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Some problem;53,4
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Technical failures on the website during ordering or payment, or it was difficult to use;7,8
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Difficulty finding information about warranties or other legal rights;..
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Delays in delivery;43,6
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Final costs higher than those indicated;..
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Products or services ordered with defects or different from those ordered;16,2
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Fraud-related issues;..
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Difficult claims or compensation or without satisfactory response after the claim;0,9
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Foreign sellers who do not fulfill orders in Spain;0,9
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Other problems;..
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Total;10.347.579
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Some problem;46,6
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Technical failures on the website during ordering or payment, or it was difficult to use;17,7
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Difficulty finding information about warranties or other legal rights;15,6
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Delays in delivery;28
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Final costs higher than those indicated;4,5
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Products or services ordered with defects or different from those ordered;13,8
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Fraud-related issues;4,7
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Difficult claims or compensation or without satisfactory response after the claim;7,7
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Other problems;4,4
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Total;2.128.126
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Some problem;44,8
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Technical failures on the website during ordering or payment, or it was difficult to use;14
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Difficulty finding information about warranties or other legal rights;12,3
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Delays in delivery;24,5
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Final costs higher than those indicated;3,7
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Products or services ordered with defects or different from those ordered;13,3
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Fraud-related issues;5,2
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Difficult claims or compensation or without satisfactory response after the claim;6,5
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Foreign sellers who do not fulfill orders in Spain;3,6
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Other problems;3,7
People that have made online purchases in the last 3 months;Main occupation: Manual;Total;2.876.132
People that have made online purchases in the last 3 months;Main occupation: Manual;Some problem;42,7
People that have made online purchases in the last 3 months;Main occupation: Manual;Technical failures on the website during ordering or payment, or it was difficult to use;11,9
People that have made online purchases in the last 3 months;Main occupation: Manual;Difficulty finding information about warranties or other legal rights;12,1
People that have made online purchases in the last 3 months;Main occupation: Manual;Delays in delivery;30
People that have made online purchases in the last 3 months;Main occupation: Manual;Final costs higher than those indicated;3,2
People that have made online purchases in the last 3 months;Main occupation: Manual;Products or services ordered with defects or different from those ordered;11,4
People that have made online purchases in the last 3 months;Main occupation: Manual;Fraud-related issues;5,4
People that have made online purchases in the last 3 months;Main occupation: Manual;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Main occupation: Manual;Foreign sellers who do not fulfill orders in Spain;6,9
People that have made online purchases in the last 3 months;Main occupation: Manual;Other problems;4,4
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Total;9.599.574
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Some problem;47,4
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Technical failures on the website during ordering or payment, or it was difficult to use;18,6
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Difficulty finding information about warranties or other legal rights;15,9
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Delays in delivery;26,6
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Final costs higher than those indicated;4,7
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Products or services ordered with defects or different from those ordered;14,4
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Fraud-related issues;4,7
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Difficult claims or compensation or without satisfactory response after the claim;7,3
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Foreign sellers who do not fulfill orders in Spain;4,6
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Other problems;4,2
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Total;721.571
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Some problem;49,3
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Technical failures on the website during ordering or payment, or it was difficult to use;18
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Difficulty finding information about warranties or other legal rights;17,4
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Delays in delivery;27,8
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Final costs higher than those indicated;6,5
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Products or services ordered with defects or different from those ordered;19,7
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Fraud-related issues;4,5
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Difficult claims or compensation or without satisfactory response after the claim;9,3
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Foreign sellers who do not fulfill orders in Spain;6
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Other problems;6
People that have made online purchases in the last 3 months;Main occupation: Other workers;Total;11.754.134
People that have made online purchases in the last 3 months;Main occupation: Other workers;Some problem;46,1
People that have made online purchases in the last 3 months;Main occupation: Other workers;Technical failures on the website during ordering or payment, or it was difficult to use;17
People that have made online purchases in the last 3 months;Main occupation: Other workers;Difficulty finding information about warranties or other legal rights;14,9
People that have made online purchases in the last 3 months;Main occupation: Other workers;Delays in delivery;27,4
People that have made online purchases in the last 3 months;Main occupation: Other workers;Final costs higher than those indicated;4,3
People that have made online purchases in the last 3 months;Main occupation: Other workers;Products or services ordered with defects or different from those ordered;13,3
People that have made online purchases in the last 3 months;Main occupation: Other workers;Fraud-related issues;4,8
People that have made online purchases in the last 3 months;Main occupation: Other workers;Difficult claims or compensation or without satisfactory response after the claim;7,3
People that have made online purchases in the last 3 months;Main occupation: Other workers;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Main occupation: Other workers;Other problems;4,2
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Total;1.719.707
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Some problem;48,7
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Technical failures on the website during ordering or payment, or it was difficult to use;17
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Difficulty finding information about warranties or other legal rights;13,2
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Delays in delivery;31,8
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Final costs higher than those indicated;6,8
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Products or services ordered with defects or different from those ordered;14,6
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Fraud-related issues;6,3
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Difficult claims or compensation or without satisfactory response after the claim;7,4
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Foreign sellers who do not fulfill orders in Spain;5,6
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Other problems;8
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Total;5.001.166
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Some problem;43,2
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Technical failures on the website during ordering or payment, or it was difficult to use;14,6
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Difficulty finding information about warranties or other legal rights;14,9
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Delays in delivery;27,8
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Final costs higher than those indicated;4,5
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Products or services ordered with defects or different from those ordered;13,2
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Fraud-related issues;5,3
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Difficult claims or compensation or without satisfactory response after the claim;8,5
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Foreign sellers who do not fulfill orders in Spain;6,5
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Other problems;4,3
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Total;4.510.123
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Some problem;51
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Technical failures on the website during ordering or payment, or it was difficult to use;17,9
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Difficulty finding information about warranties or other legal rights;15,8
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Delays in delivery;32,7
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Final costs higher than those indicated;5,4
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Products or services ordered with defects or different from those ordered;14,2
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Fraud-related issues;5,1
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Difficult claims or compensation or without satisfactory response after the claim;9
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Foreign sellers who do not fulfill orders in Spain;6,6
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Other problems;4,4
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Total;2.198.693
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Some problem;45,7
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Technical failures on the website during ordering or payment, or it was difficult to use;17,1
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Difficulty finding information about warranties or other legal rights;14,3
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Delays in delivery;23,6
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Final costs higher than those indicated;3,1
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Products or services ordered with defects or different from those ordered;14,4
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Fraud-related issues;3,4
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Difficult claims or compensation or without satisfactory response after the claim;7
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Foreign sellers who do not fulfill orders in Spain;3,4
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Other problems;3,4
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Total;3.488.698
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Some problem;49,6
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Technical failures on the website during ordering or payment, or it was difficult to use;18
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Difficulty finding information about warranties or other legal rights;17,4
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Delays in delivery;25,4
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Final costs higher than those indicated;4,7
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Products or services ordered with defects or different from those ordered;13,6
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Fraud-related issues;5,2
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Difficult claims or compensation or without satisfactory response after the claim;6,5
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Foreign sellers who do not fulfill orders in Spain;4,8
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Other problems;3,8
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Total;2.539.138
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Some problem;45,6
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Technical failures on the website during ordering or payment, or it was difficult to use;13,9
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Difficulty finding information about warranties or other legal rights;12,6
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Delays in delivery;30,4
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Final costs higher than those indicated;4,7
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Products or services ordered with defects or different from those ordered;10,7
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Difficult claims or compensation or without satisfactory response after the claim;6,6
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Foreign sellers who do not fulfill orders in Spain;4,7
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Other problems;2,3
People who have had problems purchasing in the last 3 months;Total Persons;Total;9.190.967
People who have had problems purchasing in the last 3 months;Total Persons;Some problem;100
People who have had problems purchasing in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;34,6
People who have had problems purchasing in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;31,9
People who have had problems purchasing in the last 3 months;Total Persons;Delays in delivery;60,8
People who have had problems purchasing in the last 3 months;Total Persons;Final costs higher than those indicated;10,2
People who have had problems purchasing in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;28,5
People who have had problems purchasing in the last 3 months;Total Persons;Fraud-related issues;10,9
People who have had problems purchasing in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;16,4
People who have had problems purchasing in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;11,7
People who have had problems purchasing in the last 3 months;Total Persons;Other problems;8,9
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Total;41.879
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Technical failures on the website during ordering or payment, or it was difficult to use;38,7
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Difficulty finding information about warranties or other legal rights;2,7
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Delays in delivery;77,1
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Final costs higher than those indicated;..
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Products or services ordered with defects or different from those ordered;6,6
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Fraud-related issues;11
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Difficult claims or compensation or without satisfactory response after the claim;28,3
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Foreign sellers who do not fulfill orders in Spain;26,3
People who have had problems purchasing in the last 3 months;Studies completed: Illiterate persons with unfinished primary education;Other problems;30
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Total;242.300
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Technical failures on the website during ordering or payment, or it was difficult to use;23,6
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Difficulty finding information about warranties or other legal rights;24,9
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Delays in delivery;67,4
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Final costs higher than those indicated;10,4
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Products or services ordered with defects or different from those ordered;28,5
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Fraud-related issues;12
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Difficult claims or compensation or without satisfactory response after the claim;21,5
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Foreign sellers who do not fulfill orders in Spain;22,7
People who have had problems purchasing in the last 3 months;Studies completed: Primary Education;Other problems;5,9
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Total;1.406.292
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;24,8
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Difficulty finding information about warranties or other legal rights;27,8
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Delays in delivery;63,7
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Final costs higher than those indicated;8,3
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Products or services ordered with defects or different from those ordered;26,2
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Fraud-related issues;10,6
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;16,8
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;13,1
People who have had problems purchasing in the last 3 months;Studies completed: First stage Secondary Education;Other problems;8,1
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Total;2.593.552
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;33,5
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Difficulty finding information about warranties or other legal rights;26,9
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Delays in delivery;63,4
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Final costs higher than those indicated;12,8
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Products or services ordered with defects or different from those ordered;27
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Fraud-related issues;10,1
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;15,5
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;9,9
People who have had problems purchasing in the last 3 months;Studies completed: Second stage Secondary Education;Other problems;8,4
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Total;1.254.113
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Technical failures on the website during ordering or payment, or it was difficult to use;35,4
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Difficulty finding information about warranties or other legal rights;27,7
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Delays in delivery;61,9
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Final costs higher than those indicated;10,5
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Products or services ordered with defects or different from those ordered;31,6
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Fraud-related issues;13
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Difficult claims or compensation or without satisfactory response after the claim;14,9
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Foreign sellers who do not fulfill orders in Spain;13,8
People who have had problems purchasing in the last 3 months;Studies completed: Advanced Vocational Education;Other problems;12
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Total;1.352.577
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Technical failures on the website during ordering or payment, or it was difficult to use;40,5
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Difficulty finding information about warranties or other legal rights;38,5
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Delays in delivery;55,5
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Final costs higher than those indicated;9,4
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Products or services ordered with defects or different from those ordered;29,4
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Fraud-related issues;10,2
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Difficult claims or compensation or without satisfactory response after the claim;14,5
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Foreign sellers who do not fulfill orders in Spain;11,4
People who have had problems purchasing in the last 3 months;Studies completed: University studies and similar;Other problems;6,7
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Total;2.119.330
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Technical failures on the website during ordering or payment, or it was difficult to use;38,4
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Difficulty finding information about warranties or other legal rights;39,2
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Delays in delivery;57,1
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Final costs higher than those indicated;9
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Products or services ordered with defects or different from those ordered;29,4
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Fraud-related issues;11
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Difficult claims or compensation or without satisfactory response after the claim;18
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Foreign sellers who do not fulfill orders in Spain;10,8
People who have had problems purchasing in the last 3 months;Studies completed: University studies, Master's and similar;Other problems;9,1
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Total;176.404
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Technical failures on the website during ordering or payment, or it was difficult to use;48,1
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Difficulty finding information about warranties or other legal rights;44,4
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Delays in delivery;63,2
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Final costs higher than those indicated;8,3
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Products or services ordered with defects or different from those ordered;30,5
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Fraud-related issues;14
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Difficult claims or compensation or without satisfactory response after the claim;19,1
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Foreign sellers who do not fulfill orders in Spain;6,5
People who have had problems purchasing in the last 3 months;Studies completed: University doctorate;Other problems;13,8
People who have had problems purchasing in the last 3 months;Studies completed: Others;Total;4.520
People who have had problems purchasing in the last 3 months;Studies completed: Others;Some problem;100
People who have had problems purchasing in the last 3 months;Studies completed: Others;Technical failures on the website during ordering or payment, or it was difficult to use;42
People who have had problems purchasing in the last 3 months;Studies completed: Others;Difficulty finding information about warranties or other legal rights;74,8
People who have had problems purchasing in the last 3 months;Studies completed: Others;Delays in delivery;32,9
People who have had problems purchasing in the last 3 months;Studies completed: Others;Final costs higher than those indicated;..
People who have had problems purchasing in the last 3 months;Studies completed: Others;Products or services ordered with defects or different from those ordered;74,8
People who have had problems purchasing in the last 3 months;Studies completed: Others;Fraud-related issues;32,9
People who have had problems purchasing in the last 3 months;Studies completed: Others;Difficult claims or compensation or without satisfactory response after the claim;32,9
People who have had problems purchasing in the last 3 months;Studies completed: Others;Foreign sellers who do not fulfill orders in Spain;47,5
People who have had problems purchasing in the last 3 months;Studies completed: Others;Other problems;10,5
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Total;5.772.790
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Some problem;100
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;36,9
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Difficulty finding information about warranties or other legal rights;32,5
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Delays in delivery;59,2
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Final costs higher than those indicated;9,5
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Products or services ordered with defects or different from those ordered;29,6
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Fraud-related issues;10,4
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;16,1
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Foreign sellers who do not fulfill orders in Spain;11,1
People who have had problems purchasing in the last 3 months;Employment situation: Employed economically active persons;Other problems;9,2
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Total;1.097.794
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Some problem;100
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;29,2
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Difficulty finding information about warranties or other legal rights;29,4
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Delays in delivery;62
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Final costs higher than those indicated;8,4
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Products or services ordered with defects or different from those ordered;25,8
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Fraud-related issues;11,5
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;18,8
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Foreign sellers who do not fulfill orders in Spain;10,1
People who have had problems purchasing in the last 3 months;Employment situation: Unemployed economically active persons;Other problems;8,2
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Total;1.062.033
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Some problem;100
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Technical failures on the website during ordering or payment, or it was difficult to use;33,9
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Difficulty finding information about warranties or other legal rights;29,5
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Delays in delivery;67,3
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Final costs higher than those indicated;16,3
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Products or services ordered with defects or different from those ordered;26
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Fraud-related issues;10,7
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Difficult claims or compensation or without satisfactory response after the claim;14,6
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Foreign sellers who do not fulfill orders in Spain;13,1
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Students;Other problems;9,4
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Total;195.333
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Some problem;100
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Technical failures on the website during ordering or payment, or it was difficult to use;23,8
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Difficulty finding information about warranties or other legal rights;28,6
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Delays in delivery;56,3
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Final costs higher than those indicated;3,8
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Products or services ordered with defects or different from those ordered;33
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Fraud-related issues;11,2
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Difficult claims or compensation or without satisfactory response after the claim;5
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Foreign sellers who do not fulfill orders in Spain;19,3
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Household chores;Other problems;2,6
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Total;658.222
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Some problem;100
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Technical failures on the website during ordering or payment, or it was difficult to use;32,1
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Difficulty finding information about warranties or other legal rights;34,7
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Delays in delivery;60,2
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Final costs higher than those indicated;11,6
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Products or services ordered with defects or different from those ordered;25
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Fraud-related issues;12,8
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Difficult claims or compensation or without satisfactory response after the claim;22,4
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Foreign sellers who do not fulfill orders in Spain;16,1
People who have had problems purchasing in the last 3 months;Employment situation: Inactive population: Pensioners;Other problems;7,2
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Total;404.794
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Some problem;100
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Technical failures on the website during ordering or payment, or it was difficult to use;27,9
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Difficulty finding information about warranties or other legal rights;32,5
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Delays in delivery;66,2
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Final costs higher than those indicated;10,5
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Products or services ordered with defects or different from those ordered;29,3
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Fraud-related issues;14
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Difficult claims or compensation or without satisfactory response after the claim;13,3
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Foreign sellers who do not fulfill orders in Spain;10,2
People who have had problems purchasing in the last 3 months;Employment situation: Other employment situation;Other problems;10,1
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Total;3.715.024
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Some problem;100
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Technical failures on the website during ordering or payment, or it was difficult to use;35,3
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficulty finding information about warranties or other legal rights;31,2
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Delays in delivery;59,1
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Final costs higher than those indicated;9,4
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Products or services ordered with defects or different from those ordered;30,9
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Fraud-related issues;10,8
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficult claims or compensation or without satisfactory response after the claim;15,8
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Foreign sellers who do not fulfill orders in Spain;10,9
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Other problems;8,7
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Total;1.145.035
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Some problem;100
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Technical failures on the website during ordering or payment, or it was difficult to use;39,2
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Difficulty finding information about warranties or other legal rights;29
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Delays in delivery;61,1
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Final costs higher than those indicated;10,8
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Products or services ordered with defects or different from those ordered;24,7
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Fraud-related issues;7,9
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Difficult claims or compensation or without satisfactory response after the claim;16,7
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Foreign sellers who do not fulfill orders in Spain;12,4
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Other problems;10,6
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Total;315.877
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Some problem;100
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Technical failures on the website during ordering or payment, or it was difficult to use;46,9
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Difficulty finding information about warranties or other legal rights;39,6
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Delays in delivery;62,4
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Final costs higher than those indicated;12
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Products or services ordered with defects or different from those ordered;38,1
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Fraud-related issues;5
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Difficult claims or compensation or without satisfactory response after the claim;11,8
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Foreign sellers who do not fulfill orders in Spain;10,8
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed with employees;Other problems;12,7
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Total;548.627
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Some problem;100
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Technical failures on the website during ordering or payment, or it was difficult to use;39,9
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Difficulty finding information about warranties or other legal rights;47,5
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Delays in delivery;52,2
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Final costs higher than those indicated;6,9
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Products or services ordered with defects or different from those ordered;25,8
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Fraud-related issues;16,8
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Difficult claims or compensation or without satisfactory response after the claim;20,9
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Foreign sellers who do not fulfill orders in Spain;10,8
People who have had problems purchasing in the last 3 months;Professional Situation (in main job): Self-employed without employees;Other problems;9,2
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Total;48.227
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Some problem;100
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Technical failures on the website during ordering or payment, or it was difficult to use;14,7
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Difficulty finding information about warranties or other legal rights;..
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Delays in delivery;81,6
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Final costs higher than those indicated;..
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Products or services ordered with defects or different from those ordered;30,4
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Fraud-related issues;..
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Difficult claims or compensation or without satisfactory response after the claim;1,6
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Foreign sellers who do not fulfill orders in Spain;1,6
People who have had problems purchasing in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Other problems;..
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Total;4.818.388
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Some problem;100
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Technical failures on the website during ordering or payment, or it was difficult to use;38,1
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Difficulty finding information about warranties or other legal rights;33,5
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Delays in delivery;60,1
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Final costs higher than those indicated;9,7
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Products or services ordered with defects or different from those ordered;29,6
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Fraud-related issues;10,2
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Difficult claims or compensation or without satisfactory response after the claim;16,5
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Foreign sellers who do not fulfill orders in Spain;11,7
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Full-time;Other problems;9,4
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Total;954.401
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Some problem;100
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Technical failures on the website during ordering or payment, or it was difficult to use;31,2
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Difficulty finding information about warranties or other legal rights;27,5
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Delays in delivery;54,7
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Final costs higher than those indicated;8,3
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Products or services ordered with defects or different from those ordered;29,7
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Fraud-related issues;11,7
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Difficult claims or compensation or without satisfactory response after the claim;14,4
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Foreign sellers who do not fulfill orders in Spain;8,1
People who have had problems purchasing in the last 3 months;Professional working pattern (in main job): Part-time;Other problems;8,2
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Total;1.226.832
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Some problem;100
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Technical failures on the website during ordering or payment, or it was difficult to use;27,9
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Difficulty finding information about warranties or other legal rights;28,4
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Delays in delivery;70,3
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Final costs higher than those indicated;7,6
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Products or services ordered with defects or different from those ordered;26,8
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Fraud-related issues;12,6
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Difficult claims or compensation or without satisfactory response after the claim;18,5
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Foreign sellers who do not fulfill orders in Spain;16,1
People who have had problems purchasing in the last 3 months;Main occupation: Manual;Other problems;10,3
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Total;4.545.957
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Some problem;100
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Technical failures on the website during ordering or payment, or it was difficult to use;39,4
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Difficulty finding information about warranties or other legal rights;33,6
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Delays in delivery;56,2
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Final costs higher than those indicated;10
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Products or services ordered with defects or different from those ordered;30,3
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Fraud-related issues;9,8
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Difficult claims or compensation or without satisfactory response after the claim;15,5
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Foreign sellers who do not fulfill orders in Spain;9,8
People who have had problems purchasing in the last 3 months;Main occupation: Non-manual;Other problems;8,9
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Total;355.448
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Some problem;100
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Technical failures on the website during ordering or payment, or it was difficult to use;36,6
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Difficulty finding information about warranties or other legal rights;35,2
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Delays in delivery;56,4
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Final costs higher than those indicated;13,3
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Products or services ordered with defects or different from those ordered;40,1
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Fraud-related issues;9,2
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Difficult claims or compensation or without satisfactory response after the claim;18,9
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Foreign sellers who do not fulfill orders in Spain;12,1
People who have had problems purchasing in the last 3 months;Main occupation: ICT workers;Other problems;12,2
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Total;5.417.342
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Some problem;100
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Technical failures on the website during ordering or payment, or it was difficult to use;37
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Delays in delivery;59,4
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Final costs higher than those indicated;9,2
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Products or services ordered with defects or different from those ordered;28,9
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Fraud-related issues;10,5
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Difficult claims or compensation or without satisfactory response after the claim;15,9
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Foreign sellers who do not fulfill orders in Spain;11,1
People who have had problems purchasing in the last 3 months;Main occupation: Other workers;Other problems;9
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Total;838.355
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Some problem;100
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Technical failures on the website during ordering or payment, or it was difficult to use;34,8
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Difficulty finding information about warranties or other legal rights;27
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Delays in delivery;65,3
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Final costs higher than those indicated;13,9
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Products or services ordered with defects or different from those ordered;30
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Fraud-related issues;13
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Difficult claims or compensation or without satisfactory response after the claim;15,1
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Foreign sellers who do not fulfill orders in Spain;11,4
People who have had problems purchasing in the last 3 months;Net household monthly income Less than 900 Euros;Other problems;16,3
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Total;2.161.292
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Some problem;100
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Technical failures on the website during ordering or payment, or it was difficult to use;33,7
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Difficulty finding information about warranties or other legal rights;34,5
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Delays in delivery;64,3
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Final costs higher than those indicated;10,3
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Products or services ordered with defects or different from those ordered;30,6
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Fraud-related issues;12,2
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Difficult claims or compensation or without satisfactory response after the claim;19,6
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Foreign sellers who do not fulfill orders in Spain;14,9
People who have had problems purchasing in the last 3 months;Net household monthly income : From 900 to less than 1,600;Other problems;10
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Total;2.298.734
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Some problem;100
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Technical failures on the website during ordering or payment, or it was difficult to use;35
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Difficulty finding information about warranties or other legal rights;31,1
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Delays in delivery;64,1
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Final costs higher than those indicated;10,6
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Products or services ordered with defects or different from those ordered;27,9
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Fraud-related issues;10,1
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Difficult claims or compensation or without satisfactory response after the claim;17,6
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Foreign sellers who do not fulfill orders in Spain;13
People who have had problems purchasing in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Other problems;8,7
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Total;1.005.260
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Some problem;100
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Technical failures on the website during ordering or payment, or it was difficult to use;37,5
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Difficulty finding information about warranties or other legal rights;31,2
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Delays in delivery;51,6
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Final costs higher than those indicated;6,8
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Products or services ordered with defects or different from those ordered;31,6
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Fraud-related issues;7,3
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Difficult claims or compensation or without satisfactory response after the claim;15,3
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Foreign sellers who do not fulfill orders in Spain;7,4
People who have had problems purchasing in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Other problems;7,4
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Total;1.728.970
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Some problem;100
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Technical failures on the website during ordering or payment, or it was difficult to use;36,4
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Difficulty finding information about warranties or other legal rights;35,1
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Delays in delivery;51,3
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Final costs higher than those indicated;9,6
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Products or services ordered with defects or different from those ordered;27,3
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Fraud-related issues;10,4
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Difficult claims or compensation or without satisfactory response after the claim;13,1
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Foreign sellers who do not fulfill orders in Spain;9,7
People who have had problems purchasing in the last 3 months;Net household monthly income 3,000 euros or more;Other problems;7,7
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Total;1.158.357
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Some problem;100
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Technical failures on the website during ordering or payment, or it was difficult to use;30,4
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Difficulty finding information about warranties or other legal rights;27,7
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Delays in delivery;66,6
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Final costs higher than those indicated;10,4
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Products or services ordered with defects or different from those ordered;23,4
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Fraud-related issues;12,5
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Difficult claims or compensation or without satisfactory response after the claim;14,4
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Foreign sellers who do not fulfill orders in Spain;10,2
People who have had problems purchasing in the last 3 months;Net household monthly income DK/NA;Other problems;5