Reference population;Demographic characteristics;Reasons stated;Total Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Total Persons;Total;1.554.062 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Total Persons;Due to lack of skills or knowledge;33,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Total Persons;Because they are concerned about the protection and security of personal data;25,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Total Persons;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);57,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Total Persons;Other reasons;44,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Male;Total;822.420 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Male;Due to lack of skills or knowledge;32,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Male;Because they are concerned about the protection and security of personal data;25,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Male;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);60,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Male;Other reasons;44,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Female;Total;731.641 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Female;Due to lack of skills or knowledge;34,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Female;Because they are concerned about the protection and security of personal data;26,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Female;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);55,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Sex: Female;Other reasons;44,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 16 to 24 years old;Total;113.652 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 16 to 24 years old;Due to lack of skills or knowledge;14,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 16 to 24 years old;Because they are concerned about the protection and security of personal data;9,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 16 to 24 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);77,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 16 to 24 years old;Other reasons;34,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 25 to 34 years old;Total;161.129 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 25 to 34 years old;Due to lack of skills or knowledge;9,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 25 to 34 years old;Because they are concerned about the protection and security of personal data;26,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 25 to 34 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);24,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 25 to 34 years old;Other reasons;75,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 35 to 44 years old;Total;294.975 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 35 to 44 years old;Due to lack of skills or knowledge;26,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 35 to 44 years old;Because they are concerned about the protection and security of personal data;28,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 35 to 44 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);57,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 35 to 44 years old;Other reasons;45,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 45 to 54 years old;Total;353.235 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 45 to 54 years old;Due to lack of skills or knowledge;29,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 45 to 54 years old;Because they are concerned about the protection and security of personal data;22,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 45 to 54 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);49,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 45 to 54 years old;Other reasons;50,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 55 to 64 years old;Total;332.384 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 55 to 64 years old;Due to lack of skills or knowledge;46,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 55 to 64 years old;Because they are concerned about the protection and security of personal data;33,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 55 to 64 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);62,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 55 to 64 years old;Other reasons;37,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 65 to 74 years old;Total;298.686 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 65 to 74 years old;Due to lack of skills or knowledge;48,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 65 to 74 years old;Because they are concerned about the protection and security of personal data;24,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 65 to 74 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);74,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Age: 65 to 74 years old;Other reasons;29,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Total;713.973 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Due to lack of skills or knowledge;27,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Because they are concerned about the protection and security of personal data;26,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);53,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Other reasons;42,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 50,000 to 100,000 inhabitants;Total;153.656 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 50,000 to 100,000 inhabitants;Due to lack of skills or knowledge;38,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 50,000 to 100,000 inhabitants;Because they are concerned about the protection and security of personal data;20,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 50,000 to 100,000 inhabitants;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);59,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 50,000 to 100,000 inhabitants;Other reasons;46,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 20,000 to 50,000 inhabitants;Total;220.304 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 20,000 to 50,000 inhabitants;Due to lack of skills or knowledge;34 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 20,000 to 50,000 inhabitants;Because they are concerned about the protection and security of personal data;29,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 20,000 to 50,000 inhabitants;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);64,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 20,000 to 50,000 inhabitants;Other reasons;46,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 10,000 to 20,000 inhabitants;Total;180.476 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 10,000 to 20,000 inhabitants;Due to lack of skills or knowledge;34,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 10,000 to 20,000 inhabitants;Because they are concerned about the protection and security of personal data;23,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 10,000 to 20,000 inhabitants;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);54,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: 10,000 to 20,000 inhabitants;Other reasons;44 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: Less than 10,000 inhabitants;Total;285.652 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: Less than 10,000 inhabitants;Due to lack of skills or knowledge;43,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: Less than 10,000 inhabitants;Because they are concerned about the protection and security of personal data;25,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: Less than 10,000 inhabitants;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);64,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Habitat: Less than 10,000 inhabitants;Other reasons;45,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 1 member;Total;228.757 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 1 member;Due to lack of skills or knowledge;29,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 1 member;Because they are concerned about the protection and security of personal data;34,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 1 member;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);56,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 1 member;Other reasons;48,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 2 members;Total;476.246 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 2 members;Due to lack of skills or knowledge;37,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 2 members;Because they are concerned about the protection and security of personal data;26 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 2 members;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);58,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 2 members;Other reasons;38,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 3 members;Total;366.258 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 3 members;Due to lack of skills or knowledge;31,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 3 members;Because they are concerned about the protection and security of personal data;27,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 3 members;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);58,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 3 members;Other reasons;49,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 4 members;Total;342.331 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 4 members;Due to lack of skills or knowledge;36,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 4 members;Because they are concerned about the protection and security of personal data;19,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 4 members;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);50,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 4 members;Other reasons;47,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 5 or more members;Total;140.469 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 5 or more members;Due to lack of skills or knowledge;19,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 5 or more members;Because they are concerned about the protection and security of personal data;24,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 5 or more members;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);75,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Size of the household: Households with 5 or more members;Other reasons;34,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single-person household;Total;228.757 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single-person household;Due to lack of skills or knowledge;29,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single-person household;Because they are concerned about the protection and security of personal data;34,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single-person household;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);56,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single-person household;Other reasons;48,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single parent living with a child;Total;179.028 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single parent living with a child;Due to lack of skills or knowledge;35,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single parent living with a child;Because they are concerned about the protection and security of personal data;24,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single parent living with a child;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);63,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Single parent living with a child;Other reasons;34,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together without children;Total;290.692 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together without children;Due to lack of skills or knowledge;37,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together without children;Because they are concerned about the protection and security of personal data;24,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together without children;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);57,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together without children;Other reasons;36 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together with children;Total;658.239 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together with children;Due to lack of skills or knowledge;26,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together with children;Because they are concerned about the protection and security of personal data;22,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together with children;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);55,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Couple living together with children;Other reasons;50,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Other type of household;Total;197.345 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Other type of household;Due to lack of skills or knowledge;50 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Other type of household;Because they are concerned about the protection and security of personal data;30,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Other type of household;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);61,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Type of household: Other type of household;Other reasons;37,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Total;805.604 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Due to lack of skills or knowledge;38,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Because they are concerned about the protection and security of personal data;28,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);62,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Other reasons;40,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Total;106.242 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Due to lack of skills or knowledge;25,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Because they are concerned about the protection and security of personal data;17 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);34,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Other reasons;61,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Not cohabiting as a couple;Total;642.215 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Not cohabiting as a couple;Due to lack of skills or knowledge;28 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Not cohabiting as a couple;Because they are concerned about the protection and security of personal data;24,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Not cohabiting as a couple;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);56,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Cohabitation as a couple: Not cohabiting as a couple;Other reasons;46,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Spanish;Total;1.302.192 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Spanish;Due to lack of skills or knowledge;33 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Spanish;Because they are concerned about the protection and security of personal data;24,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Spanish;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);58,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Spanish;Other reasons;44,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Foreign;Total;251.869 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Foreign;Due to lack of skills or knowledge;33,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Foreign;Because they are concerned about the protection and security of personal data;33,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Foreign;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);55,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so;Nationality: Foreign;Other reasons;42 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Total Persons;Total;1.549.779 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Total Persons;Due to lack of skills or knowledge;33,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Total Persons;Because they are concerned about the protection and security of personal data;25,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Total Persons;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);57,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Total Persons;Other reasons;44,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Male;Total;819.031 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Male;Due to lack of skills or knowledge;32,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Male;Because they are concerned about the protection and security of personal data;25,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Male;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);60,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Male;Other reasons;44,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Female;Total;730.748 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Female;Due to lack of skills or knowledge;34,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Female;Because they are concerned about the protection and security of personal data;26,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Female;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);55,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Sex: Female;Other reasons;44,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 16 to 24 years old;Total;113.652 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 16 to 24 years old;Due to lack of skills or knowledge;14,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 16 to 24 years old;Because they are concerned about the protection and security of personal data;9,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 16 to 24 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);77,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 16 to 24 years old;Other reasons;34,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 25 to 34 years old;Total;161.129 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 25 to 34 years old;Due to lack of skills or knowledge;9,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 25 to 34 years old;Because they are concerned about the protection and security of personal data;26,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 25 to 34 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);24,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 25 to 34 years old;Other reasons;75,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 35 to 44 years old;Total;294.975 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 35 to 44 years old;Due to lack of skills or knowledge;26,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 35 to 44 years old;Because they are concerned about the protection and security of personal data;28,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 35 to 44 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);57,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 35 to 44 years old;Other reasons;45,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 45 to 54 years old;Total;351.675 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 45 to 54 years old;Due to lack of skills or knowledge;29,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 45 to 54 years old;Because they are concerned about the protection and security of personal data;22 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 45 to 54 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);49 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 45 to 54 years old;Other reasons;50,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 55 to 64 years old;Total;332.114 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 55 to 64 years old;Due to lack of skills or knowledge;46,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 55 to 64 years old;Because they are concerned about the protection and security of personal data;33,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 55 to 64 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);62,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 55 to 64 years old;Other reasons;37,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 65 to 74 years old;Total;296.234 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 65 to 74 years old;Due to lack of skills or knowledge;48,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 65 to 74 years old;Because they are concerned about the protection and security of personal data;25,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 65 to 74 years old;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);74 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Age: 65 to 74 years old;Other reasons;29,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Total;709.690 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Due to lack of skills or knowledge;27,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Because they are concerned about the protection and security of personal data;26,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);53,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: More than 100,000 inhabitants and provincial capitals;Other reasons;42,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 50,000 to 100,000 inhabitants;Total;153.656 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 50,000 to 100,000 inhabitants;Due to lack of skills or knowledge;38,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 50,000 to 100,000 inhabitants;Because they are concerned about the protection and security of personal data;20,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 50,000 to 100,000 inhabitants;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);59,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 50,000 to 100,000 inhabitants;Other reasons;46,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 20,000 to 50,000 inhabitants;Total;220.304 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 20,000 to 50,000 inhabitants;Due to lack of skills or knowledge;34 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 20,000 to 50,000 inhabitants;Because they are concerned about the protection and security of personal data;29,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 20,000 to 50,000 inhabitants;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);64,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 20,000 to 50,000 inhabitants;Other reasons;46,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 10,000 to 20,000 inhabitants;Total;180.476 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 10,000 to 20,000 inhabitants;Due to lack of skills or knowledge;34,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 10,000 to 20,000 inhabitants;Because they are concerned about the protection and security of personal data;23,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 10,000 to 20,000 inhabitants;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);54,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: 10,000 to 20,000 inhabitants;Other reasons;44 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: Less than 10,000 inhabitants;Total;285.652 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: Less than 10,000 inhabitants;Due to lack of skills or knowledge;43,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: Less than 10,000 inhabitants;Because they are concerned about the protection and security of personal data;25,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: Less than 10,000 inhabitants;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);64,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Habitat: Less than 10,000 inhabitants;Other reasons;45,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 1 member;Total;226.574 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 1 member;Due to lack of skills or knowledge;30,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 1 member;Because they are concerned about the protection and security of personal data;34,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 1 member;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);55,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 1 member;Other reasons;48,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 2 members;Total;475.975 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 2 members;Due to lack of skills or knowledge;37,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 2 members;Because they are concerned about the protection and security of personal data;26 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 2 members;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);58,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 2 members;Other reasons;38,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 3 members;Total;364.429 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 3 members;Due to lack of skills or knowledge;31,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 3 members;Because they are concerned about the protection and security of personal data;27,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 3 members;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);57,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 3 members;Other reasons;49,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 4 members;Total;342.331 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 4 members;Due to lack of skills or knowledge;36,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 4 members;Because they are concerned about the protection and security of personal data;19,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 4 members;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);50,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 4 members;Other reasons;47,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 5 or more members;Total;140.469 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 5 or more members;Due to lack of skills or knowledge;19,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 5 or more members;Because they are concerned about the protection and security of personal data;24,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 5 or more members;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);75,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Size of the household: Households with 5 or more members;Other reasons;34,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single-person household;Total;226.574 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single-person household;Due to lack of skills or knowledge;30,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single-person household;Because they are concerned about the protection and security of personal data;34,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single-person household;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);55,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single-person household;Other reasons;48,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single parent living with a child;Total;179.028 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single parent living with a child;Due to lack of skills or knowledge;35,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single parent living with a child;Because they are concerned about the protection and security of personal data;24,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single parent living with a child;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);63,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Single parent living with a child;Other reasons;34,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together without children;Total;290.421 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together without children;Due to lack of skills or knowledge;37,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together without children;Because they are concerned about the protection and security of personal data;24,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together without children;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);57,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together without children;Other reasons;36 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together with children;Total;658.239 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together with children;Due to lack of skills or knowledge;26,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together with children;Because they are concerned about the protection and security of personal data;22,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together with children;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);55,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Couple living together with children;Other reasons;50,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Other type of household;Total;195.516 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Other type of household;Due to lack of skills or knowledge;49,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Other type of household;Because they are concerned about the protection and security of personal data;30,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Other type of household;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);61,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Type of household: Other type of household;Other reasons;37,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Total;803.504 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Due to lack of skills or knowledge;38 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Because they are concerned about the protection and security of personal data;28,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);62 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Other reasons;40,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Total;106.242 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Due to lack of skills or knowledge;25,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Because they are concerned about the protection and security of personal data;17 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);34,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Co-habiting with a domestic partner;Other reasons;61,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Not cohabiting as a couple;Total;640.033 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Not cohabiting as a couple;Due to lack of skills or knowledge;28,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Not cohabiting as a couple;Because they are concerned about the protection and security of personal data;24,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Not cohabiting as a couple;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);56,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Cohabitation as a couple: Not cohabiting as a couple;Other reasons;46,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Spanish;Total;1.297.909 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Spanish;Due to lack of skills or knowledge;33 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Spanish;Because they are concerned about the protection and security of personal data;24,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Spanish;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);58,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Spanish;Other reasons;44,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Foreign;Total;251.869 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Foreign;Due to lack of skills or knowledge;33,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Foreign;Because they are concerned about the protection and security of personal data;33,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Foreign;Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance);55,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so;Nationality: Foreign;Other reasons;42