Reference population;Demographic characteristics;Problems with purchases;Total
Total Persons;Total Persons;Total;35.949.285
Total Persons;Total Persons;Some problem;28,5
Total Persons;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;10,5
Total Persons;Total Persons;Difficulty finding information about warranties or other legal rights;9,2
Total Persons;Total Persons;Delays in delivery;15,3
Total Persons;Total Persons;Final costs higher than those indicated;3,7
Total Persons;Total Persons;Products or services ordered with defects or different from those ordered;8,1
Total Persons;Total Persons;Fraud-related issues;3,2
Total Persons;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons;Total Persons;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;Total Persons;Other problems;3,5
Total Persons;Sex: Male;Total;17.792.923
Total Persons;Sex: Male;Some problem;29,3
Total Persons;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;10,5
Total Persons;Sex: Male;Difficulty finding information about warranties or other legal rights;10,9
Total Persons;Sex: Male;Delays in delivery;16,4
Total Persons;Sex: Male;Final costs higher than those indicated;4
Total Persons;Sex: Male;Products or services ordered with defects or different from those ordered;8,9
Total Persons;Sex: Male;Fraud-related issues;3,6
Total Persons;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;4,5
Total Persons;Sex: Male;Foreign sellers who do not fulfill orders in Spain;3,7
Total Persons;Sex: Male;Other problems;4,1
Total Persons;Sex: Female;Total;18.156.362
Total Persons;Sex: Female;Some problem;27,7
Total Persons;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;10,6
Total Persons;Sex: Female;Difficulty finding information about warranties or other legal rights;7,6
Total Persons;Sex: Female;Delays in delivery;14,3
Total Persons;Sex: Female;Final costs higher than those indicated;3,3
Total Persons;Sex: Female;Products or services ordered with defects or different from those ordered;7,3
Total Persons;Sex: Female;Fraud-related issues;2,8
Total Persons;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;3,8
Total Persons;Sex: Female;Foreign sellers who do not fulfill orders in Spain;2,5
Total Persons;Sex: Female;Other problems;2,9
Total Persons;Age: 16 to 24 years old;Total;4.602.650
Total Persons;Age: 16 to 24 years old;Some problem;32,6
Total Persons;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;11,8
Total Persons;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;10,7
Total Persons;Age: 16 to 24 years old;Delays in delivery;17,5
Total Persons;Age: 16 to 24 years old;Final costs higher than those indicated;5,2
Total Persons;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;8,4
Total Persons;Age: 16 to 24 years old;Fraud-related issues;3,8
Total Persons;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;4,5
Total Persons;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;3,2
Total Persons;Age: 16 to 24 years old;Other problems;3,7
Total Persons;Age: 25 to 34 years old;Total;5.309.117
Total Persons;Age: 25 to 34 years old;Some problem;40,6
Total Persons;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15,9
Total Persons;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;11,8
Total Persons;Age: 25 to 34 years old;Delays in delivery;24,6
Total Persons;Age: 25 to 34 years old;Final costs higher than those indicated;6,4
Total Persons;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;11,9
Total Persons;Age: 25 to 34 years old;Fraud-related issues;3,5
Total Persons;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;5,9
Total Persons;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;4,9
Total Persons;Age: 25 to 34 years old;Other problems;5,6
Total Persons;Age: 35 to 44 years old;Total;6.580.197
Total Persons;Age: 35 to 44 years old;Some problem;35,2
Total Persons;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;12,4
Total Persons;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;10,9
Total Persons;Age: 35 to 44 years old;Delays in delivery;20,1
Total Persons;Age: 35 to 44 years old;Final costs higher than those indicated;3,7
Total Persons;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;10,8
Total Persons;Age: 35 to 44 years old;Fraud-related issues;4,1
Total Persons;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;5
Total Persons;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;4,3
Total Persons;Age: 35 to 44 years old;Other problems;4,5
Total Persons;Age: 45 to 54 years old;Total;7.793.704
Total Persons;Age: 45 to 54 years old;Some problem;29,1
Total Persons;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;10,6
Total Persons;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;10,2
Total Persons;Age: 45 to 54 years old;Delays in delivery;14,7
Total Persons;Age: 45 to 54 years old;Final costs higher than those indicated;3,3
Total Persons;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;8,9
Total Persons;Age: 45 to 54 years old;Fraud-related issues;3,3
Total Persons;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;4,7
Total Persons;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;2,8
Total Persons;Age: 45 to 54 years old;Other problems;3,7
Total Persons;Age: 55 to 64 years old;Total;6.756.781
Total Persons;Age: 55 to 64 years old;Some problem;21,2
Total Persons;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;8,7
Total Persons;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;7,3
Total Persons;Age: 55 to 64 years old;Delays in delivery;10,2
Total Persons;Age: 55 to 64 years old;Final costs higher than those indicated;2,5
Total Persons;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;5,5
Total Persons;Age: 55 to 64 years old;Fraud-related issues;2,9
Total Persons;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;2,8
Total Persons;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;2
Total Persons;Age: 55 to 64 years old;Other problems;2,1
Total Persons;Age: 65 to 74 years old;Total;4.906.836
Total Persons;Age: 65 to 74 years old;Some problem;11,6
Total Persons;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;3,5
Total Persons;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;3,7
Total Persons;Age: 65 to 74 years old;Delays in delivery;5
Total Persons;Age: 65 to 74 years old;Final costs higher than those indicated;1,3
Total Persons;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;2,3
Total Persons;Age: 65 to 74 years old;Fraud-related issues;1,4
Total Persons;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;1,5
Total Persons;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;1,2
Total Persons;Age: 65 to 74 years old;Other problems;1,4
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Total;14.982.989
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;30,6
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;12,6
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;11
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;16,1
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;4,3
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;8,6
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;3,1
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;5,1
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;3,2
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;3,8
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Total;4.193.853
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Some problem;27,5
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;9,8
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;8,3
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;14,6
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;2,9
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;8,1
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;4,1
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;3,6
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Other problems;3,9
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Total;5.673.571
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Some problem;26,5
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;9,4
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;7,2
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;15,1
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;3,2
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;8
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;2,1
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;3,3
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Other problems;3,1
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Total;3.979.558
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Some problem;26,3
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;9,3
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;7,1
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;14
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;2,4
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;7,4
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;3,5
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;3,6
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;2,6
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Other problems;2,3
Total Persons;Habitat: Less than 10,000 inhabitants;Total;7.119.314
Total Persons;Habitat: Less than 10,000 inhabitants;Some problem;27,3
Total Persons;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8,3
Total Persons;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;8,7
Total Persons;Habitat: Less than 10,000 inhabitants;Delays in delivery;15,2
Total Persons;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;3,9
Total Persons;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;7,4
Total Persons;Habitat: Less than 10,000 inhabitants;Fraud-related issues;3,7
Total Persons;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;3
Total Persons;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;2,8
Total Persons;Habitat: Less than 10,000 inhabitants;Other problems;3,7
Total Persons;Size of the household: Households with 1 member;Total;3.705.143
Total Persons;Size of the household: Households with 1 member;Some problem;26
Total Persons;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;10
Total Persons;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;9,8
Total Persons;Size of the household: Households with 1 member;Delays in delivery;13,6
Total Persons;Size of the household: Households with 1 member;Final costs higher than those indicated;3,3
Total Persons;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;7,4
Total Persons;Size of the household: Households with 1 member;Fraud-related issues;3,4
Total Persons;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;Size of the household: Households with 1 member;Other problems;5,2
Total Persons;Size of the household: Households with 2 members;Total;9.526.575
Total Persons;Size of the household: Households with 2 members;Some problem;23,5
Total Persons;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;9,2
Total Persons;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;6,9
Total Persons;Size of the household: Households with 2 members;Delays in delivery;12,4
Total Persons;Size of the household: Households with 2 members;Final costs higher than those indicated;3,2
Total Persons;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;6,6
Total Persons;Size of the household: Households with 2 members;Fraud-related issues;2,7
Total Persons;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;3,4
Total Persons;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;2,6
Total Persons;Size of the household: Households with 2 members;Other problems;3,2
Total Persons;Size of the household: Households with 3 members;Total;9.647.584
Total Persons;Size of the household: Households with 3 members;Some problem;29,8
Total Persons;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;11,3
Total Persons;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;9,3
Total Persons;Size of the household: Households with 3 members;Delays in delivery;16
Total Persons;Size of the household: Households with 3 members;Final costs higher than those indicated;3,7
Total Persons;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;8,4
Total Persons;Size of the household: Households with 3 members;Fraud-related issues;3,3
Total Persons;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;3,7
Total Persons;Size of the household: Households with 3 members;Other problems;3,1
Total Persons;Size of the household: Households with 4 members;Total;9.611.792
Total Persons;Size of the household: Households with 4 members;Some problem;32,8
Total Persons;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;11,6
Total Persons;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;10,5
Total Persons;Size of the household: Households with 4 members;Delays in delivery;17,7
Total Persons;Size of the household: Households with 4 members;Final costs higher than those indicated;3,8
Total Persons;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;9,2
Total Persons;Size of the household: Households with 4 members;Fraud-related issues;3,3
Total Persons;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;4,6
Total Persons;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;2,9
Total Persons;Size of the household: Households with 4 members;Other problems;3,9
Total Persons;Size of the household: Households with 5 or more members;Total;3.458.192
Total Persons;Size of the household: Households with 5 or more members;Some problem;29
Total Persons;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;9,7
Total Persons;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;11
Total Persons;Size of the household: Households with 5 or more members;Delays in delivery;17,2
Total Persons;Size of the household: Households with 5 or more members;Final costs higher than those indicated;4,9
Total Persons;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;9,1
Total Persons;Size of the household: Households with 5 or more members;Fraud-related issues;4
Total Persons;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;4,6
Total Persons;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;Size of the household: Households with 5 or more members;Other problems;2,6
Total Persons;Type of household: Single-person household;Total;3.705.143
Total Persons;Type of household: Single-person household;Some problem;26
Total Persons;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;10
Total Persons;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;9,8
Total Persons;Type of household: Single-person household;Delays in delivery;13,6
Total Persons;Type of household: Single-person household;Final costs higher than those indicated;3,3
Total Persons;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;7,4
Total Persons;Type of household: Single-person household;Fraud-related issues;3,4
Total Persons;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;Type of household: Single-person household;Other problems;5,2
Total Persons;Type of household: Single parent living with a child;Total;4.019.887
Total Persons;Type of household: Single parent living with a child;Some problem;30,2
Total Persons;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;11,8
Total Persons;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;8,7
Total Persons;Type of household: Single parent living with a child;Delays in delivery;15,4
Total Persons;Type of household: Single parent living with a child;Final costs higher than those indicated;4,2
Total Persons;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;7,7
Total Persons;Type of household: Single parent living with a child;Fraud-related issues;2,9
Total Persons;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;5,2
Total Persons;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;4,2
Total Persons;Type of household: Single parent living with a child;Other problems;3,7
Total Persons;Type of household: Couple living together without children;Total;6.263.404
Total Persons;Type of household: Couple living together without children;Some problem;21,4
Total Persons;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;8,4
Total Persons;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;5,8
Total Persons;Type of household: Couple living together without children;Delays in delivery;11,7
Total Persons;Type of household: Couple living together without children;Final costs higher than those indicated;2,2
Total Persons;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;6,1
Total Persons;Type of household: Couple living together without children;Fraud-related issues;2,6
Total Persons;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;3
Total Persons;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;2,3
Total Persons;Type of household: Couple living together without children;Other problems;2,8
Total Persons;Type of household: Couple living together with children;Total;17.887.732
Total Persons;Type of household: Couple living together with children;Some problem;31,7
Total Persons;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;11,3
Total Persons;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;11,1
Total Persons;Type of household: Couple living together with children;Delays in delivery;17,2
Total Persons;Type of household: Couple living together with children;Final costs higher than those indicated;4,3
Total Persons;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;9,3
Total Persons;Type of household: Couple living together with children;Fraud-related issues;3,5
Total Persons;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;4,4
Total Persons;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;Type of household: Couple living together with children;Other problems;3,5
Total Persons;Type of household: Other type of household;Total;4.073.119
Total Persons;Type of household: Other type of household;Some problem;25,7
Total Persons;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;9,7
Total Persons;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;6
Total Persons;Type of household: Other type of household;Delays in delivery;14,3
Total Persons;Type of household: Other type of household;Final costs higher than those indicated;2,9
Total Persons;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;6,8
Total Persons;Type of household: Other type of household;Fraud-related issues;3
Total Persons;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;3,4
Total Persons;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;3
Total Persons;Type of household: Other type of household;Other problems;2,8
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Total;17.102.110
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Some problem;25,8
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Technical failures on the website during ordering or payment, or it was difficult to use;9,3
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Difficulty finding information about warranties or other legal rights;8,5
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Delays in delivery;13,7
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Final costs higher than those indicated;3,2
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Products or services ordered with defects or different from those ordered;7,9
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Fraud-related issues;3,1
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Difficult claims or compensation or without satisfactory response after the claim;3,7
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Foreign sellers who do not fulfill orders in Spain;2,7
Total Persons;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Other problems;2,6
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Total;3.435.258
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;37,3
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;12,9
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;11
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;20,9
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;4,8
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;10,8
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;3,9
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;6,4
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;4,3
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;4,4
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Total;15.411.917
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Some problem;29,4
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;11,4
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;9,5
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;16
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;3,9
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;7,7
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;3,2
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;3,2
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Other problems;4,3
Total Persons;Nationality: Spanish;Total;31.049.847
Total Persons;Nationality: Spanish;Some problem;29,2
Total Persons;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;11
Total Persons;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;9,5
Total Persons;Nationality: Spanish;Delays in delivery;15,9
Total Persons;Nationality: Spanish;Final costs higher than those indicated;3,5
Total Persons;Nationality: Spanish;Products or services ordered with defects or different from those ordered;8,3
Total Persons;Nationality: Spanish;Fraud-related issues;3,2
Total Persons;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;2,9
Total Persons;Nationality: Spanish;Other problems;3,6
Total Persons;Nationality: Foreign;Total;4.899.438
Total Persons;Nationality: Foreign;Some problem;24
Total Persons;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;7,8
Total Persons;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;7,2
Total Persons;Nationality: Foreign;Delays in delivery;11,5
Total Persons;Nationality: Foreign;Final costs higher than those indicated;4,3
Total Persons;Nationality: Foreign;Products or services ordered with defects or different from those ordered;6,7
Total Persons;Nationality: Foreign;Fraud-related issues;3,1
Total Persons;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;3
Total Persons;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;4,1
Total Persons;Nationality: Foreign;Other problems;2,9
People that have made online purchases in the last 3 months;Total Persons;Total;20.078.369
People that have made online purchases in the last 3 months;Total Persons;Some problem;51
People that have made online purchases in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;18,9
People that have made online purchases in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;16,5
People that have made online purchases in the last 3 months;Total Persons;Delays in delivery;27,5
People that have made online purchases in the last 3 months;Total Persons;Final costs higher than those indicated;6,5
People that have made online purchases in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;14,5
People that have made online purchases in the last 3 months;Total Persons;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;7,4
People that have made online purchases in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Total Persons;Other problems;6,3
People that have made online purchases in the last 3 months;Sex: Male;Total;9.859.468
People that have made online purchases in the last 3 months;Sex: Male;Some problem;52,9
People that have made online purchases in the last 3 months;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;18,9
People that have made online purchases in the last 3 months;Sex: Male;Difficulty finding information about warranties or other legal rights;19,6
People that have made online purchases in the last 3 months;Sex: Male;Delays in delivery;29,5
People that have made online purchases in the last 3 months;Sex: Male;Final costs higher than those indicated;7,2
People that have made online purchases in the last 3 months;Sex: Male;Products or services ordered with defects or different from those ordered;16,1
People that have made online purchases in the last 3 months;Sex: Male;Fraud-related issues;6,5
People that have made online purchases in the last 3 months;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;8,1
People that have made online purchases in the last 3 months;Sex: Male;Foreign sellers who do not fulfill orders in Spain;6,7
People that have made online purchases in the last 3 months;Sex: Male;Other problems;7,4
People that have made online purchases in the last 3 months;Sex: Female;Total;10.218.901
People that have made online purchases in the last 3 months;Sex: Female;Some problem;49,2
People that have made online purchases in the last 3 months;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;18,8
People that have made online purchases in the last 3 months;Sex: Female;Difficulty finding information about warranties or other legal rights;13,5
People that have made online purchases in the last 3 months;Sex: Female;Delays in delivery;25,5
People that have made online purchases in the last 3 months;Sex: Female;Final costs higher than those indicated;5,9
People that have made online purchases in the last 3 months;Sex: Female;Products or services ordered with defects or different from those ordered;12,9
People that have made online purchases in the last 3 months;Sex: Female;Fraud-related issues;5
People that have made online purchases in the last 3 months;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;6,7
People that have made online purchases in the last 3 months;Sex: Female;Foreign sellers who do not fulfill orders in Spain;4,4
People that have made online purchases in the last 3 months;Sex: Female;Other problems;5,2
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Total;2.916.211
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Some problem;51,4
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;18,7
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;16,9
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Delays in delivery;27,6
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Final costs higher than those indicated;8,2
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;13,3
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Fraud-related issues;6
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;7
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Other problems;5,9
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Total;3.866.623
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Some problem;55,8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;21,8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;16,2
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Delays in delivery;33,8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Final costs higher than those indicated;8,8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;16,3
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Fraud-related issues;4,8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;8,1
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;6,7
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Other problems;7,7
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Total;4.542.197
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Some problem;50,9
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;18
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;15,7
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Delays in delivery;29,1
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Final costs higher than those indicated;5,3
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;15,7
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Fraud-related issues;5,9
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;7,2
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;6,2
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Other problems;6,5
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Total;4.657.245
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Some problem;48,6
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;17,7
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;17,1
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Delays in delivery;24,6
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Final costs higher than those indicated;5,5
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;14,9
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Fraud-related issues;5,6
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;4,7
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Other problems;6,2
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Total;2.877.523
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Some problem;49,9
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;20,5
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;17,2
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Delays in delivery;23,9
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Final costs higher than those indicated;5,9
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;13
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Fraud-related issues;6,8
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;6,6
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;4,6
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Other problems;4,9
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Total;1.218.571
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Some problem;46,8
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;14,1
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;14,9
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Delays in delivery;20,3
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Final costs higher than those indicated;5,4
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;9,3
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Fraud-related issues;5,6
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;6,1
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;4,9
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Other problems;5,5
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Total;8.768.589
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;52,3
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;21,5
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;18,8
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;27,5
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;7,3
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;14,8
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;5,3
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;8,7
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;5,4
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;6,4
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Total;2.313.444
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Some problem;49,9
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;17,8
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;15,1
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;26,5
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;5,2
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;14,6
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;7,5
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;7,4
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;6,6
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Other problems;7,1
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Total;3.107.395
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Some problem;48,4
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;17,2
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;13,1
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;27,6
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;5,8
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;14,7
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;3,8
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;6,1
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;5,7
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Other problems;5,7
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Total;2.128.597
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Some problem;49,3
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;17,4
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;13,3
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;26,2
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;4,5
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;13,9
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;6,5
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;6,8
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4,9
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Other problems;4,3
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Total;3.760.344
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Some problem;51,7
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;15,7
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;16,4
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Delays in delivery;28,7
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;7,4
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;14
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Fraud-related issues;7
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;5,7
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;5,3
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Other problems;7
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Total;1.771.363
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Some problem;54,4
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;20,8
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;20,5
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Delays in delivery;28,3
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Final costs higher than those indicated;7
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;15,5
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Fraud-related issues;7,2
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;8,6
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;6,6
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Other problems;10,8
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Total;4.487.285
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Some problem;49,9
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;19,5
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;14,6
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Delays in delivery;26,3
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Final costs higher than those indicated;6,7
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;13,9
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Fraud-related issues;5,6
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;7,3
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;5,6
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Other problems;6,8
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Total;5.645.037
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Some problem;51
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;19,3
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;15,9
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Delays in delivery;27,3
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Final costs higher than those indicated;6,3
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;14,4
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;7
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;6,3
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Other problems;5,2
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Total;6.151.711
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Some problem;51,3
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;18,1
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;16,4
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Delays in delivery;27,6
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Final costs higher than those indicated;6
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;14,4
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Fraud-related issues;5,1
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;7,2
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;4,5
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Other problems;6,2
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Total;2.022.974
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Some problem;49,5
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;16,6
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;18,9
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Delays in delivery;29,4
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Final costs higher than those indicated;8,3
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;15,5
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Fraud-related issues;6,8
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;5,4
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Other problems;4,5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Total;1.771.363
People that have made online purchases in the last 3 months;Type of household: Single-person household;Some problem;54,4
People that have made online purchases in the last 3 months;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;20,8
People that have made online purchases in the last 3 months;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;20,5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Delays in delivery;28,3
People that have made online purchases in the last 3 months;Type of household: Single-person household;Final costs higher than those indicated;7
People that have made online purchases in the last 3 months;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;15,5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Fraud-related issues;7,2
People that have made online purchases in the last 3 months;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;8,6
People that have made online purchases in the last 3 months;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;6,6
People that have made online purchases in the last 3 months;Type of household: Single-person household;Other problems;10,8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Total;2.264.910
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Some problem;53,6
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;20,9
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;15,4
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Delays in delivery;27,3
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Final costs higher than those indicated;7,5
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;13,8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Fraud-related issues;5,1
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;9,2
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;7,5
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Other problems;6,6
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Total;2.843.618
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Some problem;47,2
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;18,5
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;12,7
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Delays in delivery;25,7
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Final costs higher than those indicated;4,9
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;13,5
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Fraud-related issues;5,6
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;6,7
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Other problems;6,3
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Total;11.313.597
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Some problem;50,1
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;17,9
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;17,6
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Delays in delivery;27,2
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Final costs higher than those indicated;6,8
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;14,7
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Fraud-related issues;5,6
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;7
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;4,9
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Other problems;5,6
People that have made online purchases in the last 3 months;Type of household: Other type of household;Total;1.884.881
People that have made online purchases in the last 3 months;Type of household: Other type of household;Some problem;55,5
People that have made online purchases in the last 3 months;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;20,9
People that have made online purchases in the last 3 months;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;13,1
People that have made online purchases in the last 3 months;Type of household: Other type of household;Delays in delivery;30,8
People that have made online purchases in the last 3 months;Type of household: Other type of household;Final costs higher than those indicated;6,2
People that have made online purchases in the last 3 months;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;14,7
People that have made online purchases in the last 3 months;Type of household: Other type of household;Fraud-related issues;6,5
People that have made online purchases in the last 3 months;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;7,3
People that have made online purchases in the last 3 months;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;6,5
People that have made online purchases in the last 3 months;Type of household: Other type of household;Other problems;6
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Total;9.089.015
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Some problem;48,6
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Technical failures on the website during ordering or payment, or it was difficult to use;17,5
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Difficulty finding information about warranties or other legal rights;16,1
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Delays in delivery;25,7
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Final costs higher than those indicated;6,1
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Products or services ordered with defects or different from those ordered;14,9
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Fraud-related issues;5,8
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Difficult claims or compensation or without satisfactory response after the claim;7
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Foreign sellers who do not fulfill orders in Spain;5
People that have made online purchases in the last 3 months;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Other problems;4,9
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Total;2.318.057
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;55,3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;19
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;16,3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;30,9
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;7,2
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;16
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;5,9
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;9,5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;6,4
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;6,6
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Total;8.671.297
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Some problem;52,3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;20,2
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;16,9
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;28,4
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;6,8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;13,6
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;7,2
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;5,8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Other problems;7,7
People that have made online purchases in the last 3 months;Nationality: Spanish;Total;17.597.003
People that have made online purchases in the last 3 months;Nationality: Spanish;Some problem;51,5
People that have made online purchases in the last 3 months;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;19,3
People that have made online purchases in the last 3 months;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;16,8
People that have made online purchases in the last 3 months;Nationality: Spanish;Delays in delivery;28,1
People that have made online purchases in the last 3 months;Nationality: Spanish;Final costs higher than those indicated;6,3
People that have made online purchases in the last 3 months;Nationality: Spanish;Products or services ordered with defects or different from those ordered;14,7
People that have made online purchases in the last 3 months;Nationality: Spanish;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;7,6
People that have made online purchases in the last 3 months;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;5,2
People that have made online purchases in the last 3 months;Nationality: Spanish;Other problems;6,4
People that have made online purchases in the last 3 months;Nationality: Foreign;Total;2.481.366
People that have made online purchases in the last 3 months;Nationality: Foreign;Some problem;47,3
People that have made online purchases in the last 3 months;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;15,5
People that have made online purchases in the last 3 months;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;14,3
People that have made online purchases in the last 3 months;Nationality: Foreign;Delays in delivery;22,7
People that have made online purchases in the last 3 months;Nationality: Foreign;Final costs higher than those indicated;8,6
People that have made online purchases in the last 3 months;Nationality: Foreign;Products or services ordered with defects or different from those ordered;13,3
People that have made online purchases in the last 3 months;Nationality: Foreign;Fraud-related issues;6,2
People that have made online purchases in the last 3 months;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;5,9
People that have made online purchases in the last 3 months;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;8
People that have made online purchases in the last 3 months;Nationality: Foreign;Other problems;5,7
People who have had problems ordering goods or services over the Internet;Total Persons;Total;10.237.589
People who have had problems ordering goods or services over the Internet;Total Persons;Some problem;100
People who have had problems ordering goods or services over the Internet;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;37
People who have had problems ordering goods or services over the Internet;Total Persons;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems ordering goods or services over the Internet;Total Persons;Delays in delivery;53,9
People who have had problems ordering goods or services over the Internet;Total Persons;Final costs higher than those indicated;12,8
People who have had problems ordering goods or services over the Internet;Total Persons;Products or services ordered with defects or different from those ordered;28,4
People who have had problems ordering goods or services over the Internet;Total Persons;Fraud-related issues;11,3
People who have had problems ordering goods or services over the Internet;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;14,5
People who have had problems ordering goods or services over the Internet;Total Persons;Foreign sellers who do not fulfill orders in Spain;10,8
People who have had problems ordering goods or services over the Internet;Total Persons;Other problems;12,3
People who have had problems ordering goods or services over the Internet;Sex: Male;Total;5.213.495
People who have had problems ordering goods or services over the Internet;Sex: Male;Some problem;100
People who have had problems ordering goods or services over the Internet;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;35,7
People who have had problems ordering goods or services over the Internet;Sex: Male;Difficulty finding information about warranties or other legal rights;37
People who have had problems ordering goods or services over the Internet;Sex: Male;Delays in delivery;55,9
People who have had problems ordering goods or services over the Internet;Sex: Male;Final costs higher than those indicated;13,6
People who have had problems ordering goods or services over the Internet;Sex: Male;Products or services ordered with defects or different from those ordered;30,5
People who have had problems ordering goods or services over the Internet;Sex: Male;Fraud-related issues;12,4
People who have had problems ordering goods or services over the Internet;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;15,3
People who have had problems ordering goods or services over the Internet;Sex: Male;Foreign sellers who do not fulfill orders in Spain;12,6
People who have had problems ordering goods or services over the Internet;Sex: Male;Other problems;14
People who have had problems ordering goods or services over the Internet;Sex: Female;Total;5.024.095
People who have had problems ordering goods or services over the Internet;Sex: Female;Some problem;100
People who have had problems ordering goods or services over the Internet;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;38,3
People who have had problems ordering goods or services over the Internet;Sex: Female;Difficulty finding information about warranties or other legal rights;27,4
People who have had problems ordering goods or services over the Internet;Sex: Female;Delays in delivery;51,8
People who have had problems ordering goods or services over the Internet;Sex: Female;Final costs higher than those indicated;12,1
People who have had problems ordering goods or services over the Internet;Sex: Female;Products or services ordered with defects or different from those ordered;26,3
People who have had problems ordering goods or services over the Internet;Sex: Female;Fraud-related issues;10,1
People who have had problems ordering goods or services over the Internet;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;13,6
People who have had problems ordering goods or services over the Internet;Sex: Female;Foreign sellers who do not fulfill orders in Spain;8,9
People who have had problems ordering goods or services over the Internet;Sex: Female;Other problems;10,6
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Total;1.498.494
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Some problem;100
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;36,4
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;32,8
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Delays in delivery;53,7
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Final costs higher than those indicated;16
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;25,9
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Fraud-related issues;11,6
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;13,7
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;10
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Other problems;11,4
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Total;2.156.191
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Some problem;100
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;39
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;29,1
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Delays in delivery;60,7
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Final costs higher than those indicated;15,7
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;29,3
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Fraud-related issues;8,7
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;14,6
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;12,1
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Other problems;13,8
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Total;2.313.021
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Some problem;100
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;35,3
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;30,9
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Delays in delivery;57,2
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Final costs higher than those indicated;10,5
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;30,7
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Fraud-related issues;11,7
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;14,2
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;12,2
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Other problems;12,8
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Total;2.265.125
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Some problem;100
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;36,3
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;35,1
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Delays in delivery;50,6
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Final costs higher than those indicated;11,4
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;30,6
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Fraud-related issues;11,5
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;16,2
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;9,8
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Other problems;12,7
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Total;1.434.672
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Some problem;100
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;41,1
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;34,6
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Delays in delivery;47,9
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Final costs higher than those indicated;11,9
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;26
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Fraud-related issues;13,6
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;13,3
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;9,3
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Other problems;9,8
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Total;570.086
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Some problem;100
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;30,1
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;31,8
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Delays in delivery;43,4
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Final costs higher than those indicated;11,6
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;19,9
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Fraud-related issues;11,9
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;13,1
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;10,5
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Other problems;11,7
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Total;4.585.820
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;100
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;41
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;36
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;52,5
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;14
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;28,2
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;10,1
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;16,7
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;10,3
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;12,3
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Total;1.153.415
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Some problem;100
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;35,8
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;30,3
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;53,1
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;10,5
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;29,3
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;15
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;14,8
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;13,2
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Other problems;14,3
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Total;1.504.779
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Some problem;100
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;35,5
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;27,1
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;57
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;11,9
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;30,3
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;7,8
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;12,5
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;11,9
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Other problems;11,7
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Total;1.048.468
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Some problem;100
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;35,3
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;27
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;53,2
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;9,1
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;28,2
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;13,2
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;13,8
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;9,9
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Other problems;8,7
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Total;1.945.107
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Some problem;100
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;30,3
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;31,7
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Delays in delivery;55,6
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;14,3
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;27,1
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Fraud-related issues;13,5
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;10,9
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;10,2
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Other problems;13,6
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Total;962.807
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Some problem;100
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;38,3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;37,7
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Delays in delivery;52,2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Final costs higher than those indicated;12,8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;28,5
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Fraud-related issues;13,2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;15,8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;12,1
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Other problems;19,9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Total;2.239.498
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Some problem;100
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;39,1
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;29,3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Delays in delivery;52,7
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Final costs higher than those indicated;13,4
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;27,9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Fraud-related issues;11,3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;14,6
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;11,1
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Other problems;13,6
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Total;2.878.380
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Some problem;100
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;37,9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;31,1
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Delays in delivery;53,5
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Final costs higher than those indicated;12,3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;28,3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Fraud-related issues;11,2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;13,8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;12,4
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Other problems;10,2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Total;3.155.245
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Some problem;100
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;35,4
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;32
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Delays in delivery;53,9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Final costs higher than those indicated;11,7
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;28
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Fraud-related issues;9,9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;14,1
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;8,8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Other problems;12
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Total;1.001.658
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Some problem;100
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;33,5
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;38,1
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Delays in delivery;59,3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Final costs higher than those indicated;16,8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;31,3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Fraud-related issues;13,8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;16
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;10,9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Other problems;9,1
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Total;962.807
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Some problem;100
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;38,3
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;37,7
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Delays in delivery;52,2
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Final costs higher than those indicated;12,8
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;28,5
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Fraud-related issues;13,2
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;15,8
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;12,1
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Other problems;19,9
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Total;1.214.896
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Some problem;100
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;39
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;28,6
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Delays in delivery;51
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Final costs higher than those indicated;14
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;25,6
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Fraud-related issues;9,4
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;17,2
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;14
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Other problems;12,4
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Total;1.341.281
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Some problem;100
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;39,3
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;26,9
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Delays in delivery;54,5
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Final costs higher than those indicated;10,4
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;28,7
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Fraud-related issues;12
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;14,1
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;10,7
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Other problems;13,3
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Total;5.671.959
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Some problem;100
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;35,7
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;35,1
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Delays in delivery;54,3
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Final costs higher than those indicated;13,5
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;29,3
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Fraud-related issues;11,1
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;14
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;9,7
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Other problems;11,1
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Total;1.046.646
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Some problem;100
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;37,6
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;23,5
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Delays in delivery;55,5
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Final costs higher than those indicated;11,2
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;26,5
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Fraud-related issues;11,6
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;13,1
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;11,8
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Other problems;10,8
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Total;4.418.867
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Some problem;100
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Technical failures on the website during ordering or payment, or it was difficult to use;36,1
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Difficulty finding information about warranties or other legal rights;33,1
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Delays in delivery;52,9
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Final costs higher than those indicated;12,5
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Products or services ordered with defects or different from those ordered;30,7
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Fraud-related issues;11,8
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Difficult claims or compensation or without satisfactory response after the claim;14,4
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Foreign sellers who do not fulfill orders in Spain;10,4
People who have had problems ordering goods or services over the Internet;Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.;Other problems;10
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Total;1.282.441
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;100
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;34,4
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;29,5
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;55,9
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;13
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;29
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;10,6
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;17,1
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;11,6
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;11,9
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Total;4.536.281
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Some problem;100
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;38,6
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;54,3
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;13,1
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;26
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;10,9
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;13,8
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;11
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Other problems;14,7
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Total;9.063.217
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Some problem;100
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;37,6
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;32,6
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Delays in delivery;54,6
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Final costs higher than those indicated;12,2
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Products or services ordered with defects or different from those ordered;28,5
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Fraud-related issues;11
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;14,7
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;10
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Other problems;12,4
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Total;1.174.373
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Some problem;100
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;32,7
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;30,2
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Delays in delivery;48
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Final costs higher than those indicated;18,1
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Products or services ordered with defects or different from those ordered;28
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Fraud-related issues;13,1
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;12,4
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;17
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Other problems;12