Reference population;Características socioeconómicas;Problems with purchases;Total
Total Persons;Total Persons;Total;35.949.285
Total Persons;Total Persons;Some problem;28,5
Total Persons;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;10,5
Total Persons;Total Persons;Difficulty finding information about warranties or other legal rights;9,2
Total Persons;Total Persons;Delays in delivery;15,3
Total Persons;Total Persons;Final costs higher than those indicated;3,7
Total Persons;Total Persons;Products or services ordered with defects or different from those ordered;8,1
Total Persons;Total Persons;Fraud-related issues;3,2
Total Persons;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons;Total Persons;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;Total Persons;Other problems;3,5
Total Persons;Studies completed: Less than primary;Total;918.169
Total Persons;Studies completed: Less than primary;Some problem;4,7
Total Persons;Studies completed: Less than primary;Technical failures on the website during ordering or payment, or it was difficult to use;1,4
Total Persons;Studies completed: Less than primary;Difficulty finding information about warranties or other legal rights;1,7
Total Persons;Studies completed: Less than primary;Delays in delivery;2,4
Total Persons;Studies completed: Less than primary;Final costs higher than those indicated;0,9
Total Persons;Studies completed: Less than primary;Products or services ordered with defects or different from those ordered;2,5
Total Persons;Studies completed: Less than primary;Fraud-related issues;0,9
Total Persons;Studies completed: Less than primary;Difficult claims or compensation or without satisfactory response after the claim;0,3
Total Persons;Studies completed: Less than primary;Foreign sellers who do not fulfill orders in Spain;0,8
Total Persons;Studies completed: Less than primary;Other problems;0,1
Total Persons;Studies completed: Primary Education;Total;4.204.476
Total Persons;Studies completed: Primary Education;Some problem;12,7
Total Persons;Studies completed: Primary Education;Technical failures on the website during ordering or payment, or it was difficult to use;4,2
Total Persons;Studies completed: Primary Education;Difficulty finding information about warranties or other legal rights;4,1
Total Persons;Studies completed: Primary Education;Delays in delivery;5,1
Total Persons;Studies completed: Primary Education;Final costs higher than those indicated;1,3
Total Persons;Studies completed: Primary Education;Products or services ordered with defects or different from those ordered;4
Total Persons;Studies completed: Primary Education;Fraud-related issues;2
Total Persons;Studies completed: Primary Education;Difficult claims or compensation or without satisfactory response after the claim;1,7
Total Persons;Studies completed: Primary Education;Foreign sellers who do not fulfill orders in Spain;1,4
Total Persons;Studies completed: Primary Education;Other problems;1,6
Total Persons;Studies completed: First stage Secondary Education;Total;8.623.966
Total Persons;Studies completed: First stage Secondary Education;Some problem;21,8
Total Persons;Studies completed: First stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;7,9
Total Persons;Studies completed: First stage Secondary Education;Difficulty finding information about warranties or other legal rights;5,5
Total Persons;Studies completed: First stage Secondary Education;Delays in delivery;11,4
Total Persons;Studies completed: First stage Secondary Education;Final costs higher than those indicated;3
Total Persons;Studies completed: First stage Secondary Education;Products or services ordered with defects or different from those ordered;5
Total Persons;Studies completed: First stage Secondary Education;Fraud-related issues;3,5
Total Persons;Studies completed: First stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;3,5
Total Persons;Studies completed: First stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;2,2
Total Persons;Studies completed: First stage Secondary Education;Other problems;2,9
Total Persons;Studies completed: Second stage Secondary Education;Total;7.863.676
Total Persons;Studies completed: Second stage Secondary Education;Some problem;29,1
Total Persons;Studies completed: Second stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;8,6
Total Persons;Studies completed: Second stage Secondary Education;Difficulty finding information about warranties or other legal rights;7,5
Total Persons;Studies completed: Second stage Secondary Education;Delays in delivery;15,7
Total Persons;Studies completed: Second stage Secondary Education;Final costs higher than those indicated;4,1
Total Persons;Studies completed: Second stage Secondary Education;Products or services ordered with defects or different from those ordered;9
Total Persons;Studies completed: Second stage Secondary Education;Fraud-related issues;3,2
Total Persons;Studies completed: Second stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;3,7
Total Persons;Studies completed: Second stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;4
Total Persons;Studies completed: Second stage Secondary Education;Other problems;3,2
Total Persons;Studies completed: Advanced Vocational Education;Total;4.481.495
Total Persons;Studies completed: Advanced Vocational Education;Some problem;38,2
Total Persons;Studies completed: Advanced Vocational Education;Technical failures on the website during ordering or payment, or it was difficult to use;16,4
Total Persons;Studies completed: Advanced Vocational Education;Difficulty finding information about warranties or other legal rights;12,8
Total Persons;Studies completed: Advanced Vocational Education;Delays in delivery;22,7
Total Persons;Studies completed: Advanced Vocational Education;Final costs higher than those indicated;5,1
Total Persons;Studies completed: Advanced Vocational Education;Products or services ordered with defects or different from those ordered;10,6
Total Persons;Studies completed: Advanced Vocational Education;Fraud-related issues;3,7
Total Persons;Studies completed: Advanced Vocational Education;Difficult claims or compensation or without satisfactory response after the claim;4
Total Persons;Studies completed: Advanced Vocational Education;Foreign sellers who do not fulfill orders in Spain;3,6
Total Persons;Studies completed: Advanced Vocational Education;Other problems;5,5
Total Persons;Studies completed: University studies and similar;Total;3.953.208
Total Persons;Studies completed: University studies and similar;Some problem;37,8
Total Persons;Studies completed: University studies and similar;Technical failures on the website during ordering or payment, or it was difficult to use;13,5
Total Persons;Studies completed: University studies and similar;Difficulty finding information about warranties or other legal rights;13,2
Total Persons;Studies completed: University studies and similar;Delays in delivery;22,3
Total Persons;Studies completed: University studies and similar;Final costs higher than those indicated;4,8
Total Persons;Studies completed: University studies and similar;Products or services ordered with defects or different from those ordered;10,3
Total Persons;Studies completed: University studies and similar;Fraud-related issues;3,8
Total Persons;Studies completed: University studies and similar;Difficult claims or compensation or without satisfactory response after the claim;6,6
Total Persons;Studies completed: University studies and similar;Foreign sellers who do not fulfill orders in Spain;3,4
Total Persons;Studies completed: University studies and similar;Other problems;4,5
Total Persons;Studies completed: University studies, Master's and similar;Total;5.461.833
Total Persons;Studies completed: University studies, Master's and similar;Some problem;38,6
Total Persons;Studies completed: University studies, Master's and similar;Technical failures on the website during ordering or payment, or it was difficult to use;16,2
Total Persons;Studies completed: University studies, Master's and similar;Difficulty finding information about warranties or other legal rights;15,6
Total Persons;Studies completed: University studies, Master's and similar;Delays in delivery;19,5
Total Persons;Studies completed: University studies, Master's and similar;Final costs higher than those indicated;3,9
Total Persons;Studies completed: University studies, Master's and similar;Products or services ordered with defects or different from those ordered;11,4
Total Persons;Studies completed: University studies, Master's and similar;Fraud-related issues;3,2
Total Persons;Studies completed: University studies, Master's and similar;Difficult claims or compensation or without satisfactory response after the claim;6,2
Total Persons;Studies completed: University studies, Master's and similar;Foreign sellers who do not fulfill orders in Spain;3,5
Total Persons;Studies completed: University studies, Master's and similar;Other problems;3,7
Total Persons;Studies completed: University doctorate;Total;442.463
Total Persons;Studies completed: University doctorate;Some problem;41,2
Total Persons;Studies completed: University doctorate;Technical failures on the website during ordering or payment, or it was difficult to use;19,8
Total Persons;Studies completed: University doctorate;Difficulty finding information about warranties or other legal rights;24,5
Total Persons;Studies completed: University doctorate;Delays in delivery;22,8
Total Persons;Studies completed: University doctorate;Final costs higher than those indicated;8,9
Total Persons;Studies completed: University doctorate;Products or services ordered with defects or different from those ordered;17,6
Total Persons;Studies completed: University doctorate;Fraud-related issues;4
Total Persons;Studies completed: University doctorate;Difficult claims or compensation or without satisfactory response after the claim;9,3
Total Persons;Studies completed: University doctorate;Foreign sellers who do not fulfill orders in Spain;12,2
Total Persons;Studies completed: University doctorate;Other problems;14
Total Persons;Studies completed: Others;Total;..
Total Persons;Studies completed: Others;Some problem;..
Total Persons;Studies completed: Others;Technical failures on the website during ordering or payment, or it was difficult to use;..
Total Persons;Studies completed: Others;Difficulty finding information about warranties or other legal rights;..
Total Persons;Studies completed: Others;Delays in delivery;..
Total Persons;Studies completed: Others;Final costs higher than those indicated;..
Total Persons;Studies completed: Others;Products or services ordered with defects or different from those ordered;..
Total Persons;Studies completed: Others;Fraud-related issues;..
Total Persons;Studies completed: Others;Difficult claims or compensation or without satisfactory response after the claim;..
Total Persons;Studies completed: Others;Foreign sellers who do not fulfill orders in Spain;..
Total Persons;Studies completed: Others;Other problems;..
Total Persons;Employment situation: Employed economically active persons;Total;20.873.143
Total Persons;Employment situation: Employed economically active persons;Some problem;34,4
Total Persons;Employment situation: Employed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;12,9
Total Persons;Employment situation: Employed economically active persons;Difficulty finding information about warranties or other legal rights;11,5
Total Persons;Employment situation: Employed economically active persons;Delays in delivery;18,7
Total Persons;Employment situation: Employed economically active persons;Final costs higher than those indicated;4,2
Total Persons;Employment situation: Employed economically active persons;Products or services ordered with defects or different from those ordered;10,2
Total Persons;Employment situation: Employed economically active persons;Fraud-related issues;3,8
Total Persons;Employment situation: Employed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;5,2
Total Persons;Employment situation: Employed economically active persons;Foreign sellers who do not fulfill orders in Spain;3,8
Total Persons;Employment situation: Employed economically active persons;Other problems;4,3
Total Persons;Employment situation: Unemployed economically active persons;Total;3.708.259
Total Persons;Employment situation: Unemployed economically active persons;Some problem;21,2
Total Persons;Employment situation: Unemployed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;8,1
Total Persons;Employment situation: Unemployed economically active persons;Difficulty finding information about warranties or other legal rights;5,7
Total Persons;Employment situation: Unemployed economically active persons;Delays in delivery;11,2
Total Persons;Employment situation: Unemployed economically active persons;Final costs higher than those indicated;3,4
Total Persons;Employment situation: Unemployed economically active persons;Products or services ordered with defects or different from those ordered;5,7
Total Persons;Employment situation: Unemployed economically active persons;Fraud-related issues;2,7
Total Persons;Employment situation: Unemployed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;3
Total Persons;Employment situation: Unemployed economically active persons;Foreign sellers who do not fulfill orders in Spain;2,5
Total Persons;Employment situation: Unemployed economically active persons;Other problems;3,7
Total Persons;Employment situation: Inactive population: Students;Total;3.282.942
Total Persons;Employment situation: Inactive population: Students;Some problem;30,4
Total Persons;Employment situation: Inactive population: Students;Technical failures on the website during ordering or payment, or it was difficult to use;11,7
Total Persons;Employment situation: Inactive population: Students;Difficulty finding information about warranties or other legal rights;10,7
Total Persons;Employment situation: Inactive population: Students;Delays in delivery;16,6
Total Persons;Employment situation: Inactive population: Students;Final costs higher than those indicated;3,1
Total Persons;Employment situation: Inactive population: Students;Products or services ordered with defects or different from those ordered;7,5
Total Persons;Employment situation: Inactive population: Students;Fraud-related issues;3
Total Persons;Employment situation: Inactive population: Students;Difficult claims or compensation or without satisfactory response after the claim;3,7
Total Persons;Employment situation: Inactive population: Students;Foreign sellers who do not fulfill orders in Spain;3,5
Total Persons;Employment situation: Inactive population: Students;Other problems;2
Total Persons;Employment situation: Inactive population: Household chores;Total;1.706.330
Total Persons;Employment situation: Inactive population: Household chores;Some problem;14,5
Total Persons;Employment situation: Inactive population: Household chores;Technical failures on the website during ordering or payment, or it was difficult to use;5,6
Total Persons;Employment situation: Inactive population: Household chores;Difficulty finding information about warranties or other legal rights;3,8
Total Persons;Employment situation: Inactive population: Household chores;Delays in delivery;8,5
Total Persons;Employment situation: Inactive population: Household chores;Final costs higher than those indicated;3,1
Total Persons;Employment situation: Inactive population: Household chores;Products or services ordered with defects or different from those ordered;4,8
Total Persons;Employment situation: Inactive population: Household chores;Fraud-related issues;0,9
Total Persons;Employment situation: Inactive population: Household chores;Difficult claims or compensation or without satisfactory response after the claim;0,3
Total Persons;Employment situation: Inactive population: Household chores;Foreign sellers who do not fulfill orders in Spain;1,4
Total Persons;Employment situation: Inactive population: Household chores;Other problems;1,1
Total Persons;Employment situation: Inactive population: Pensioners;Total;5.327.751
Total Persons;Employment situation: Inactive population: Pensioners;Some problem;14,5
Total Persons;Employment situation: Inactive population: Pensioners;Technical failures on the website during ordering or payment, or it was difficult to use;4,5
Total Persons;Employment situation: Inactive population: Pensioners;Difficulty finding information about warranties or other legal rights;4,2
Total Persons;Employment situation: Inactive population: Pensioners;Delays in delivery;7
Total Persons;Employment situation: Inactive population: Pensioners;Final costs higher than those indicated;2
Total Persons;Employment situation: Inactive population: Pensioners;Products or services ordered with defects or different from those ordered;3,5
Total Persons;Employment situation: Inactive population: Pensioners;Fraud-related issues;1,8
Total Persons;Employment situation: Inactive population: Pensioners;Difficult claims or compensation or without satisfactory response after the claim;2,2
Total Persons;Employment situation: Inactive population: Pensioners;Foreign sellers who do not fulfill orders in Spain;1,4
Total Persons;Employment situation: Inactive population: Pensioners;Other problems;1,9
Total Persons;Employment situation: Other employment situation;Total;1.050.860
Total Persons;Employment situation: Other employment situation;Some problem;23,2
Total Persons;Employment situation: Other employment situation;Technical failures on the website during ordering or payment, or it was difficult to use;7,2
Total Persons;Employment situation: Other employment situation;Difficulty finding information about warranties or other legal rights;5,6
Total Persons;Employment situation: Other employment situation;Delays in delivery;12,8
Total Persons;Employment situation: Other employment situation;Final costs higher than those indicated;4,8
Total Persons;Employment situation: Other employment situation;Products or services ordered with defects or different from those ordered;5,9
Total Persons;Employment situation: Other employment situation;Fraud-related issues;4,7
Total Persons;Employment situation: Other employment situation;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons;Employment situation: Other employment situation;Foreign sellers who do not fulfill orders in Spain;1,7
Total Persons;Employment situation: Other employment situation;Other problems;3,2
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Total;14.894.908
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Some problem;34,4
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Technical failures on the website during ordering or payment, or it was difficult to use;13,5
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficulty finding information about warranties or other legal rights;11,8
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Delays in delivery;18,9
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Final costs higher than those indicated;4
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Products or services ordered with defects or different from those ordered;10,1
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Fraud-related issues;3,9
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficult claims or compensation or without satisfactory response after the claim;5,2
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Foreign sellers who do not fulfill orders in Spain;3,7
Total Persons;Professional Situation (in main job): Permanent or indefinite-term employed person;Other problems;4,5
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Total;2.633.702
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Some problem;35,8
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Technical failures on the website during ordering or payment, or it was difficult to use;12,1
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Difficulty finding information about warranties or other legal rights;12,1
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Delays in delivery;18,9
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Final costs higher than those indicated;4,9
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Products or services ordered with defects or different from those ordered;10,3
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Fraud-related issues;3,3
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Difficult claims or compensation or without satisfactory response after the claim;5,8
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Foreign sellers who do not fulfill orders in Spain;3,7
Total Persons;Professional Situation (in main job): Temporary workers employed by someone else;Other problems;4,5
Total Persons;Professional Situation (in main job): Self-employed with employees;Total;1.142.495
Total Persons;Professional Situation (in main job): Self-employed with employees;Some problem;35,6
Total Persons;Professional Situation (in main job): Self-employed with employees;Technical failures on the website during ordering or payment, or it was difficult to use;14,2
Total Persons;Professional Situation (in main job): Self-employed with employees;Difficulty finding information about warranties or other legal rights;7,3
Total Persons;Professional Situation (in main job): Self-employed with employees;Delays in delivery;18,1
Total Persons;Professional Situation (in main job): Self-employed with employees;Final costs higher than those indicated;4,6
Total Persons;Professional Situation (in main job): Self-employed with employees;Products or services ordered with defects or different from those ordered;10,2
Total Persons;Professional Situation (in main job): Self-employed with employees;Fraud-related issues;4,2
Total Persons;Professional Situation (in main job): Self-employed with employees;Difficult claims or compensation or without satisfactory response after the claim;4,3
Total Persons;Professional Situation (in main job): Self-employed with employees;Foreign sellers who do not fulfill orders in Spain;2,7
Total Persons;Professional Situation (in main job): Self-employed with employees;Other problems;3,5
Total Persons;Professional Situation (in main job): Self-employed without employees;Total;1.947.137
Total Persons;Professional Situation (in main job): Self-employed without employees;Some problem;31,5
Total Persons;Professional Situation (in main job): Self-employed without employees;Technical failures on the website during ordering or payment, or it was difficult to use;8,9
Total Persons;Professional Situation (in main job): Self-employed without employees;Difficulty finding information about warranties or other legal rights;11,5
Total Persons;Professional Situation (in main job): Self-employed without employees;Delays in delivery;17,6
Total Persons;Professional Situation (in main job): Self-employed without employees;Final costs higher than those indicated;4,5
Total Persons;Professional Situation (in main job): Self-employed without employees;Products or services ordered with defects or different from those ordered;10,7
Total Persons;Professional Situation (in main job): Self-employed without employees;Fraud-related issues;3,4
Total Persons;Professional Situation (in main job): Self-employed without employees;Difficult claims or compensation or without satisfactory response after the claim;4,9
Total Persons;Professional Situation (in main job): Self-employed without employees;Foreign sellers who do not fulfill orders in Spain;5,7
Total Persons;Professional Situation (in main job): Self-employed without employees;Other problems;3,7
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Total;254.901
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Some problem;37,4
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Technical failures on the website during ordering or payment, or it was difficult to use;12,3
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Difficulty finding information about warranties or other legal rights;7,6
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Delays in delivery;13,3
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Final costs higher than those indicated;2
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Products or services ordered with defects or different from those ordered;8,3
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Fraud-related issues;4,4
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Difficult claims or compensation or without satisfactory response after the claim;4,7
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Foreign sellers who do not fulfill orders in Spain;0,5
Total Persons;Professional Situation (in main job):  Family help (without stipulated salary);Other problems;1,9
Total Persons;Professional working pattern (in main job): Full-time;Total;17.448.836
Total Persons;Professional working pattern (in main job): Full-time;Some problem;34,1
Total Persons;Professional working pattern (in main job): Full-time;Technical failures on the website during ordering or payment, or it was difficult to use;13,1
Total Persons;Professional working pattern (in main job): Full-time;Difficulty finding information about warranties or other legal rights;11,9
Total Persons;Professional working pattern (in main job): Full-time;Delays in delivery;18,8
Total Persons;Professional working pattern (in main job): Full-time;Final costs higher than those indicated;4,1
Total Persons;Professional working pattern (in main job): Full-time;Products or services ordered with defects or different from those ordered;9,9
Total Persons;Professional working pattern (in main job): Full-time;Fraud-related issues;3,6
Total Persons;Professional working pattern (in main job): Full-time;Difficult claims or compensation or without satisfactory response after the claim;5,2
Total Persons;Professional working pattern (in main job): Full-time;Foreign sellers who do not fulfill orders in Spain;3,9
Total Persons;Professional working pattern (in main job): Full-time;Other problems;4,4
Total Persons;Professional working pattern (in main job): Part-time;Total;3.424.307
Total Persons;Professional working pattern (in main job): Part-time;Some problem;36,3
Total Persons;Professional working pattern (in main job): Part-time;Technical failures on the website during ordering or payment, or it was difficult to use;12,1
Total Persons;Professional working pattern (in main job): Part-time;Difficulty finding information about warranties or other legal rights;9,2
Total Persons;Professional working pattern (in main job): Part-time;Delays in delivery;18,3
Total Persons;Professional working pattern (in main job): Part-time;Final costs higher than those indicated;4,8
Total Persons;Professional working pattern (in main job): Part-time;Products or services ordered with defects or different from those ordered;11,5
Total Persons;Professional working pattern (in main job): Part-time;Fraud-related issues;4,7
Total Persons;Professional working pattern (in main job): Part-time;Difficult claims or compensation or without satisfactory response after the claim;5
Total Persons;Professional working pattern (in main job): Part-time;Foreign sellers who do not fulfill orders in Spain;3,2
Total Persons;Professional working pattern (in main job): Part-time;Other problems;3,7
Total Persons;Main occupation: Manual;Total;6.007.337
Total Persons;Main occupation: Manual;Some problem;24,6
Total Persons;Main occupation: Manual;Technical failures on the website during ordering or payment, or it was difficult to use;7,1
Total Persons;Main occupation: Manual;Difficulty finding information about warranties or other legal rights;6,7
Total Persons;Main occupation: Manual;Delays in delivery;12,9
Total Persons;Main occupation: Manual;Final costs higher than those indicated;2,6
Total Persons;Main occupation: Manual;Products or services ordered with defects or different from those ordered;6,5
Total Persons;Main occupation: Manual;Fraud-related issues;2,8
Total Persons;Main occupation: Manual;Difficult claims or compensation or without satisfactory response after the claim;3
Total Persons;Main occupation: Manual;Foreign sellers who do not fulfill orders in Spain;3,3
Total Persons;Main occupation: Manual;Other problems;3,2
Total Persons;Main occupation: Non-manual;Total;14.865.806
Total Persons;Main occupation: Non-manual;Some problem;38,4
Total Persons;Main occupation: Non-manual;Technical failures on the website during ordering or payment, or it was difficult to use;15,2
Total Persons;Main occupation: Non-manual;Difficulty finding information about warranties or other legal rights;13,4
Total Persons;Main occupation: Non-manual;Delays in delivery;21
Total Persons;Main occupation: Non-manual;Final costs higher than those indicated;4,9
Total Persons;Main occupation: Non-manual;Products or services ordered with defects or different from those ordered;11,7
Total Persons;Main occupation: Non-manual;Fraud-related issues;4,2
Total Persons;Main occupation: Non-manual;Difficult claims or compensation or without satisfactory response after the claim;6,1
Total Persons;Main occupation: Non-manual;Foreign sellers who do not fulfill orders in Spain;4
Total Persons;Main occupation: Non-manual;Other problems;4,7
Total Persons;Main occupation: ICT workers;Total;845.409
Total Persons;Main occupation: ICT workers;Some problem;51,3
Total Persons;Main occupation: ICT workers;Technical failures on the website during ordering or payment, or it was difficult to use;24,2
Total Persons;Main occupation: ICT workers;Difficulty finding information about warranties or other legal rights;25
Total Persons;Main occupation: ICT workers;Delays in delivery;35,7
Total Persons;Main occupation: ICT workers;Final costs higher than those indicated;10
Total Persons;Main occupation: ICT workers;Products or services ordered with defects or different from those ordered;15,9
Total Persons;Main occupation: ICT workers;Fraud-related issues;3,7
Total Persons;Main occupation: ICT workers;Difficult claims or compensation or without satisfactory response after the claim;9,6
Total Persons;Main occupation: ICT workers;Foreign sellers who do not fulfill orders in Spain;6,6
Total Persons;Main occupation: ICT workers;Other problems;9,9
Total Persons;Main occupation: Other workers;Total;20.027.734
Total Persons;Main occupation: Other workers;Some problem;33,7
Total Persons;Main occupation: Other workers;Technical failures on the website during ordering or payment, or it was difficult to use;12,4
Total Persons;Main occupation: Other workers;Difficulty finding information about warranties or other legal rights;10,9
Total Persons;Main occupation: Other workers;Delays in delivery;18
Total Persons;Main occupation: Other workers;Final costs higher than those indicated;4
Total Persons;Main occupation: Other workers;Products or services ordered with defects or different from those ordered;9,9
Total Persons;Main occupation: Other workers;Fraud-related issues;3,8
Total Persons;Main occupation: Other workers;Difficult claims or compensation or without satisfactory response after the claim;5
Total Persons;Main occupation: Other workers;Foreign sellers who do not fulfill orders in Spain;3,6
Total Persons;Main occupation: Other workers;Other problems;4,1
Total Persons;Net household monthly income Less than 900 Euros;Total;4.053.907
Total Persons;Net household monthly income Less than 900 Euros;Some problem;23,3
Total Persons;Net household monthly income Less than 900 Euros;Technical failures on the website during ordering or payment, or it was difficult to use;9,8
Total Persons;Net household monthly income Less than 900 Euros;Difficulty finding information about warranties or other legal rights;5,4
Total Persons;Net household monthly income Less than 900 Euros;Delays in delivery;11,8
Total Persons;Net household monthly income Less than 900 Euros;Final costs higher than those indicated;3,7
Total Persons;Net household monthly income Less than 900 Euros;Products or services ordered with defects or different from those ordered;8,7
Total Persons;Net household monthly income Less than 900 Euros;Fraud-related issues;3,3
Total Persons;Net household monthly income Less than 900 Euros;Difficult claims or compensation or without satisfactory response after the claim;3,9
Total Persons;Net household monthly income Less than 900 Euros;Foreign sellers who do not fulfill orders in Spain;2,6
Total Persons;Net household monthly income Less than 900 Euros;Other problems;3,4
Total Persons;Net household monthly income : From 900 to less than 1,600;Total;10.138.964
Total Persons;Net household monthly income : From 900 to less than 1,600;Some problem;24,5
Total Persons;Net household monthly income : From 900 to less than 1,600;Technical failures on the website during ordering or payment, or it was difficult to use;8,6
Total Persons;Net household monthly income : From 900 to less than 1,600;Difficulty finding information about warranties or other legal rights;7,2
Total Persons;Net household monthly income : From 900 to less than 1,600;Delays in delivery;12,8
Total Persons;Net household monthly income : From 900 to less than 1,600;Final costs higher than those indicated;3,4
Total Persons;Net household monthly income : From 900 to less than 1,600;Products or services ordered with defects or different from those ordered;6,7
Total Persons;Net household monthly income : From 900 to less than 1,600;Fraud-related issues;3,7
Total Persons;Net household monthly income : From 900 to less than 1,600;Difficult claims or compensation or without satisfactory response after the claim;3,6
Total Persons;Net household monthly income : From 900 to less than 1,600;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;Net household monthly income : From 900 to less than 1,600;Other problems;3,5
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Total;8.626.538
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Some problem;29
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Technical failures on the website during ordering or payment, or it was difficult to use;10
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Difficulty finding information about warranties or other legal rights;9,5
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Delays in delivery;15,1
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Final costs higher than those indicated;3,6
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Products or services ordered with defects or different from those ordered;8,5
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Fraud-related issues;3,1
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Difficult claims or compensation or without satisfactory response after the claim;3,7
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Foreign sellers who do not fulfill orders in Spain;3,3
Total Persons;Net household monthly income : From 1,600 to less than 2,500;Other problems;3,5
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Total;4.192.469
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Some problem;30,7
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Technical failures on the website during ordering or payment, or it was difficult to use;12,4
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Difficulty finding information about warranties or other legal rights;10,8
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Delays in delivery;16,5
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Final costs higher than those indicated;4,5
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Products or services ordered with defects or different from those ordered;7,7
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Fraud-related issues;3,5
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Difficult claims or compensation or without satisfactory response after the claim;4,7
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Foreign sellers who do not fulfill orders in Spain;3,3
Total Persons;Net household monthly income : From  2,500 to less than 3,000;Other problems;3,3
Total Persons;Net household monthly income 3,000 euros or more;Total;8.451.648
Total Persons;Net household monthly income 3,000 euros or more;Some problem;34,3
Total Persons;Net household monthly income 3,000 euros or more;Technical failures on the website during ordering or payment, or it was difficult to use;12,6
Total Persons;Net household monthly income 3,000 euros or more;Difficulty finding information about warranties or other legal rights;12
Total Persons;Net household monthly income 3,000 euros or more;Delays in delivery;19,7
Total Persons;Net household monthly income 3,000 euros or more;Final costs higher than those indicated;3,4
Total Persons;Net household monthly income 3,000 euros or more;Products or services ordered with defects or different from those ordered;9,2
Total Persons;Net household monthly income 3,000 euros or more;Fraud-related issues;2,7
Total Persons;Net household monthly income 3,000 euros or more;Difficult claims or compensation or without satisfactory response after the claim;4,7
Total Persons;Net household monthly income 3,000 euros or more;Foreign sellers who do not fulfill orders in Spain;2,7
Total Persons;Net household monthly income 3,000 euros or more;Other problems;3,4
Total Persons;Net household monthly income DK/NA;Total;485.760
Total Persons;Net household monthly income DK/NA;Some problem;25,8
Total Persons;Net household monthly income DK/NA;Technical failures on the website during ordering or payment, or it was difficult to use;14,7
Total Persons;Net household monthly income DK/NA;Difficulty finding information about warranties or other legal rights;13,5
Total Persons;Net household monthly income DK/NA;Delays in delivery;18,8
Total Persons;Net household monthly income DK/NA;Final costs higher than those indicated;8,1
Total Persons;Net household monthly income DK/NA;Products or services ordered with defects or different from those ordered;10,9
Total Persons;Net household monthly income DK/NA;Fraud-related issues;1,4
Total Persons;Net household monthly income DK/NA;Difficult claims or compensation or without satisfactory response after the claim;8,7
Total Persons;Net household monthly income DK/NA;Foreign sellers who do not fulfill orders in Spain;7,6
Total Persons;Net household monthly income DK/NA;Other problems;7,6
People that have made online purchases in the last 3 months;Total Persons;Total;20.078.369
People that have made online purchases in the last 3 months;Total Persons;Some problem;51
People that have made online purchases in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;18,9
People that have made online purchases in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;16,5
People that have made online purchases in the last 3 months;Total Persons;Delays in delivery;27,5
People that have made online purchases in the last 3 months;Total Persons;Final costs higher than those indicated;6,5
People that have made online purchases in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;14,5
People that have made online purchases in the last 3 months;Total Persons;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;7,4
People that have made online purchases in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Total Persons;Other problems;6,3
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Total;92.436
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Some problem;47,2
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Technical failures on the website during ordering or payment, or it was difficult to use;13,7
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Difficulty finding information about warranties or other legal rights;17,3
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Delays in delivery;24,1
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Final costs higher than those indicated;8,7
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Products or services ordered with defects or different from those ordered;24,8
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Fraud-related issues;9,4
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Difficult claims or compensation or without satisfactory response after the claim;3,2
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Foreign sellers who do not fulfill orders in Spain;7,5
People that have made online purchases in the last 3 months;Studies completed: Less than primary;Other problems;1,4
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Total;968.156
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Some problem;55,2
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Technical failures on the website during ordering or payment, or it was difficult to use;18,2
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Difficulty finding information about warranties or other legal rights;18
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Delays in delivery;22,1
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Final costs higher than those indicated;5,7
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Products or services ordered with defects or different from those ordered;17,4
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Fraud-related issues;8,9
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Difficult claims or compensation or without satisfactory response after the claim;7,2
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Foreign sellers who do not fulfill orders in Spain;6,1
People that have made online purchases in the last 3 months;Studies completed: Primary Education;Other problems;7,1
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Total;3.788.294
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Some problem;49,6
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;18
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Difficulty finding information about warranties or other legal rights;12,4
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Delays in delivery;25,9
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Final costs higher than those indicated;6,9
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Products or services ordered with defects or different from those ordered;11,3
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Fraud-related issues;7,9
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Studies completed: First stage Secondary Education;Other problems;6,7
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Total;4.720.591
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Some problem;48,4
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;14,3
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Difficulty finding information about warranties or other legal rights;12,5
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Delays in delivery;26,1
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Final costs higher than those indicated;6,8
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Products or services ordered with defects or different from those ordered;15
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Fraud-related issues;5,3
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;6,2
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;6,6
People that have made online purchases in the last 3 months;Studies completed: Second stage Secondary Education;Other problems;5,3
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Total;3.118.926
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Some problem;55
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Technical failures on the website during ordering or payment, or it was difficult to use;23,6
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Difficulty finding information about warranties or other legal rights;18,4
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Delays in delivery;32,7
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Final costs higher than those indicated;7,3
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Products or services ordered with defects or different from those ordered;15,2
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Fraud-related issues;5,3
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Difficult claims or compensation or without satisfactory response after the claim;5,8
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Studies completed: Advanced Vocational Education;Other problems;7,9
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Total;2.896.109
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Some problem;51,6
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Technical failures on the website during ordering or payment, or it was difficult to use;18,4
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Difficulty finding information about warranties or other legal rights;18,1
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Delays in delivery;30,4
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Final costs higher than those indicated;6,5
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Products or services ordered with defects or different from those ordered;14,1
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Fraud-related issues;5,2
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Difficult claims or compensation or without satisfactory response after the claim;9
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Foreign sellers who do not fulfill orders in Spain;4,6
People that have made online purchases in the last 3 months;Studies completed: University studies and similar;Other problems;6,1
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Total;4.146.571
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Some problem;50,8
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Technical failures on the website during ordering or payment, or it was difficult to use;21,3
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Difficulty finding information about warranties or other legal rights;20,5
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Delays in delivery;25,7
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Final costs higher than those indicated;5,1
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Products or services ordered with defects or different from those ordered;15
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Fraud-related issues;4,2
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Difficult claims or compensation or without satisfactory response after the claim;8,1
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Foreign sellers who do not fulfill orders in Spain;4,6
People that have made online purchases in the last 3 months;Studies completed: University studies, Master's and similar;Other problems;4,9
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Total;347.285
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Some problem;52,5
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Technical failures on the website during ordering or payment, or it was difficult to use;25,2
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Difficulty finding information about warranties or other legal rights;31,2
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Delays in delivery;29
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Final costs higher than those indicated;11,4
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Products or services ordered with defects or different from those ordered;22,4
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Fraud-related issues;5,1
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Difficult claims or compensation or without satisfactory response after the claim;11,8
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Foreign sellers who do not fulfill orders in Spain;15,5
People that have made online purchases in the last 3 months;Studies completed: University doctorate;Other problems;17,8
People that have made online purchases in the last 3 months;Studies completed: Others;Total;..
People that have made online purchases in the last 3 months;Studies completed: Others;Some problem;..
People that have made online purchases in the last 3 months;Studies completed: Others;Technical failures on the website during ordering or payment, or it was difficult to use;..
People that have made online purchases in the last 3 months;Studies completed: Others;Difficulty finding information about warranties or other legal rights;..
People that have made online purchases in the last 3 months;Studies completed: Others;Delays in delivery;..
People that have made online purchases in the last 3 months;Studies completed: Others;Final costs higher than those indicated;..
People that have made online purchases in the last 3 months;Studies completed: Others;Products or services ordered with defects or different from those ordered;..
People that have made online purchases in the last 3 months;Studies completed: Others;Fraud-related issues;..
People that have made online purchases in the last 3 months;Studies completed: Others;Difficult claims or compensation or without satisfactory response after the claim;..
People that have made online purchases in the last 3 months;Studies completed: Others;Foreign sellers who do not fulfill orders in Spain;..
People that have made online purchases in the last 3 months;Studies completed: Others;Other problems;..
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Total;13.711.673
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Some problem;52,4
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;19,6
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Difficulty finding information about warranties or other legal rights;17,5
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Delays in delivery;28,5
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Final costs higher than those indicated;6,4
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Products or services ordered with defects or different from those ordered;15,5
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Fraud-related issues;5,8
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Foreign sellers who do not fulfill orders in Spain;5,7
People that have made online purchases in the last 3 months;Employment situation: Employed economically active persons;Other problems;6,6
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Total;1.864.225
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Some problem;42,3
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;16,1
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Difficulty finding information about warranties or other legal rights;11,3
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Delays in delivery;22,3
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Final costs higher than those indicated;6,7
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Products or services ordered with defects or different from those ordered;11,3
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Fraud-related issues;5,4
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;6
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Foreign sellers who do not fulfill orders in Spain;4,9
People that have made online purchases in the last 3 months;Employment situation: Unemployed economically active persons;Other problems;7,4
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Total;1.939.276
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Some problem;51,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Technical failures on the website during ordering or payment, or it was difficult to use;19,7
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Difficulty finding information about warranties or other legal rights;18
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Delays in delivery;28
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Final costs higher than those indicated;5,2
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Products or services ordered with defects or different from those ordered;12,7
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Fraud-related issues;5,1
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Difficult claims or compensation or without satisfactory response after the claim;6,2
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Foreign sellers who do not fulfill orders in Spain;5,9
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Students;Other problems;3,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Total;618.114
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Some problem;40
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Technical failures on the website during ordering or payment, or it was difficult to use;15,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Difficulty finding information about warranties or other legal rights;10,6
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Delays in delivery;23,4
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Final costs higher than those indicated;8,4
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Products or services ordered with defects or different from those ordered;13,3
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Fraud-related issues;2,5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Difficult claims or compensation or without satisfactory response after the claim;0,8
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Foreign sellers who do not fulfill orders in Spain;3,7
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Household chores;Other problems;3,1
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Total;1.517.636
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Some problem;50,8
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Technical failures on the website during ordering or payment, or it was difficult to use;15,9
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Difficulty finding information about warranties or other legal rights;14,6
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Delays in delivery;24,6
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Final costs higher than those indicated;7,1
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Products or services ordered with defects or different from those ordered;12,2
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Fraud-related issues;6,4
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Difficult claims or compensation or without satisfactory response after the claim;7,6
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Foreign sellers who do not fulfill orders in Spain;5
People that have made online purchases in the last 3 months;Employment situation: Inactive population: Pensioners;Other problems;6,8
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Total;427.445
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Some problem;57,1
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Technical failures on the website during ordering or payment, or it was difficult to use;17,7
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Difficulty finding information about warranties or other legal rights;13,8
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Delays in delivery;31,6
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Final costs higher than those indicated;11,9
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Products or services ordered with defects or different from those ordered;14,4
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Fraud-related issues;11,6
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Difficult claims or compensation or without satisfactory response after the claim;10,3
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Foreign sellers who do not fulfill orders in Spain;4,1
People that have made online purchases in the last 3 months;Employment situation: Other employment situation;Other problems;8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Total;9.980.231
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Some problem;51,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Technical failures on the website during ordering or payment, or it was difficult to use;20,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficulty finding information about warranties or other legal rights;17,6
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Delays in delivery;28,3
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Final costs higher than those indicated;6
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Products or services ordered with defects or different from those ordered;15,1
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Fraud-related issues;5,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficult claims or compensation or without satisfactory response after the claim;7,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Permanent or indefinite-term employed person;Other problems;6,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Total;1.564.716
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Some problem;60,3
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Technical failures on the website during ordering or payment, or it was difficult to use;20,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Difficulty finding information about warranties or other legal rights;20,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Delays in delivery;31,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Final costs higher than those indicated;8,3
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Products or services ordered with defects or different from those ordered;17,3
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Fraud-related issues;5,5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Difficult claims or compensation or without satisfactory response after the claim;9,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Foreign sellers who do not fulfill orders in Spain;6,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Temporary workers employed by someone else;Other problems;7,5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Total;821.934
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Some problem;49,5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Technical failures on the website during ordering or payment, or it was difficult to use;19,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Difficulty finding information about warranties or other legal rights;10,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Delays in delivery;25,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Final costs higher than those indicated;6,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Products or services ordered with defects or different from those ordered;14,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Fraud-related issues;5,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Difficult claims or compensation or without satisfactory response after the claim;5,9
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Foreign sellers who do not fulfill orders in Spain;3,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed with employees;Other problems;4,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Total;1.195.821
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Some problem;51,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Technical failures on the website during ordering or payment, or it was difficult to use;14,5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Difficulty finding information about warranties or other legal rights;18,8
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Delays in delivery;28,7
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Final costs higher than those indicated;7,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Products or services ordered with defects or different from those ordered;17,4
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Fraud-related issues;5,5
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Foreign sellers who do not fulfill orders in Spain;9,2
People that have made online purchases in the last 3 months;Professional Situation (in main job): Self-employed without employees;Other problems;6,1
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Total;148.972
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Some problem;64
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Technical failures on the website during ordering or payment, or it was difficult to use;21
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Difficulty finding information about warranties or other legal rights;13
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Delays in delivery;22,8
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Final costs higher than those indicated;3,4
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Products or services ordered with defects or different from those ordered;14,2
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Fraud-related issues;7,4
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Difficult claims or compensation or without satisfactory response after the claim;8,1
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Foreign sellers who do not fulfill orders in Spain;0,9
People that have made online purchases in the last 3 months;Professional Situation (in main job):  Family help (without stipulated salary);Other problems;3,3
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Total;11.486.346
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Some problem;51,8
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Technical failures on the website during ordering or payment, or it was difficult to use;19,8
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Difficulty finding information about warranties or other legal rights;18,1
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Delays in delivery;28,5
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Final costs higher than those indicated;6,2
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Products or services ordered with defects or different from those ordered;15,1
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Fraud-related issues;5,5
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Difficult claims or compensation or without satisfactory response after the claim;8
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Foreign sellers who do not fulfill orders in Spain;5,9
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Full-time;Other problems;6,7
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Total;2.225.328
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Some problem;55,8
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Technical failures on the website during ordering or payment, or it was difficult to use;18,6
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Difficulty finding information about warranties or other legal rights;14,2
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Delays in delivery;28,1
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Final costs higher than those indicated;7,3
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Products or services ordered with defects or different from those ordered;17,7
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Fraud-related issues;7,2
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Difficult claims or compensation or without satisfactory response after the claim;7,7
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Foreign sellers who do not fulfill orders in Spain;4,9
People that have made online purchases in the last 3 months;Professional working pattern (in main job): Part-time;Other problems;5,7
People that have made online purchases in the last 3 months;Main occupation: Manual;Total;2.972.870
People that have made online purchases in the last 3 months;Main occupation: Manual;Some problem;49,6
People that have made online purchases in the last 3 months;Main occupation: Manual;Technical failures on the website during ordering or payment, or it was difficult to use;14,4
People that have made online purchases in the last 3 months;Main occupation: Manual;Difficulty finding information about warranties or other legal rights;13,5
People that have made online purchases in the last 3 months;Main occupation: Manual;Delays in delivery;26,1
People that have made online purchases in the last 3 months;Main occupation: Manual;Final costs higher than those indicated;5,2
People that have made online purchases in the last 3 months;Main occupation: Manual;Products or services ordered with defects or different from those ordered;13,1
People that have made online purchases in the last 3 months;Main occupation: Manual;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;Main occupation: Manual;Difficult claims or compensation or without satisfactory response after the claim;6,1
People that have made online purchases in the last 3 months;Main occupation: Manual;Foreign sellers who do not fulfill orders in Spain;6,6
People that have made online purchases in the last 3 months;Main occupation: Manual;Other problems;6,5
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Total;10.738.803
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Some problem;53,2
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Technical failures on the website during ordering or payment, or it was difficult to use;21,1
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Difficulty finding information about warranties or other legal rights;18,6
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Delays in delivery;29,1
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Final costs higher than those indicated;6,7
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Products or services ordered with defects or different from those ordered;16,2
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Fraud-related issues;5,8
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Difficult claims or compensation or without satisfactory response after the claim;8,4
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Main occupation: Non-manual;Other problems;6,6
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Total;748.892
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Some problem;57,9
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Technical failures on the website during ordering or payment, or it was difficult to use;27,3
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Difficulty finding information about warranties or other legal rights;28,3
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Delays in delivery;40,3
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Final costs higher than those indicated;11,3
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Products or services ordered with defects or different from those ordered;17,9
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Fraud-related issues;4,1
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Difficult claims or compensation or without satisfactory response after the claim;10,9
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Foreign sellers who do not fulfill orders in Spain;7,4
People that have made online purchases in the last 3 months;Main occupation: ICT workers;Other problems;11,1
People that have made online purchases in the last 3 months;Main occupation: Other workers;Total;12.962.781
People that have made online purchases in the last 3 months;Main occupation: Other workers;Some problem;52,1
People that have made online purchases in the last 3 months;Main occupation: Other workers;Technical failures on the website during ordering or payment, or it was difficult to use;19,2
People that have made online purchases in the last 3 months;Main occupation: Other workers;Difficulty finding information about warranties or other legal rights;16,9
People that have made online purchases in the last 3 months;Main occupation: Other workers;Delays in delivery;27,8
People that have made online purchases in the last 3 months;Main occupation: Other workers;Final costs higher than those indicated;6,1
People that have made online purchases in the last 3 months;Main occupation: Other workers;Products or services ordered with defects or different from those ordered;15,4
People that have made online purchases in the last 3 months;Main occupation: Other workers;Fraud-related issues;5,9
People that have made online purchases in the last 3 months;Main occupation: Other workers;Difficult claims or compensation or without satisfactory response after the claim;7,7
People that have made online purchases in the last 3 months;Main occupation: Other workers;Foreign sellers who do not fulfill orders in Spain;5,6
People that have made online purchases in the last 3 months;Main occupation: Other workers;Other problems;6,3
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Total;1.658.240
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Some problem;56,9
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Technical failures on the website during ordering or payment, or it was difficult to use;23,9
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Difficulty finding information about warranties or other legal rights;13,3
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Delays in delivery;28,7
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Final costs higher than those indicated;9
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Products or services ordered with defects or different from those ordered;21,2
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Fraud-related issues;8,2
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Difficult claims or compensation or without satisfactory response after the claim;9,5
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Foreign sellers who do not fulfill orders in Spain;6,4
People that have made online purchases in the last 3 months;Net household monthly income Less than 900 Euros;Other problems;8,4
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Total;4.747.383
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Some problem;52,3
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Technical failures on the website during ordering or payment, or it was difficult to use;18,4
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Difficulty finding information about warranties or other legal rights;15,3
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Delays in delivery;27,3
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Final costs higher than those indicated;7,2
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Products or services ordered with defects or different from those ordered;14,3
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Fraud-related issues;7,8
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Difficult claims or compensation or without satisfactory response after the claim;7,7
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Foreign sellers who do not fulfill orders in Spain;6,6
People that have made online purchases in the last 3 months;Net household monthly income : From 900 to less than 1,600;Other problems;7,5
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Total;4.987.223
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Some problem;50,1
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Technical failures on the website during ordering or payment, or it was difficult to use;17,3
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Difficulty finding information about warranties or other legal rights;16,5
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Delays in delivery;26
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Final costs higher than those indicated;6,2
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Products or services ordered with defects or different from those ordered;14,6
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Fraud-related issues;5,4
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Difficult claims or compensation or without satisfactory response after the claim;6,4
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Foreign sellers who do not fulfill orders in Spain;5,7
People that have made online purchases in the last 3 months;Net household monthly income : From 1,600 to less than 2,500;Other problems;6,1
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Total;2.630.757
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Some problem;49
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Technical failures on the website during ordering or payment, or it was difficult to use;19,7
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Difficulty finding information about warranties or other legal rights;17,2
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Delays in delivery;26,2
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Final costs higher than those indicated;7,1
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Products or services ordered with defects or different from those ordered;12,2
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Fraud-related issues;5,5
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Difficult claims or compensation or without satisfactory response after the claim;7,6
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Foreign sellers who do not fulfill orders in Spain;5,2
People that have made online purchases in the last 3 months;Net household monthly income : From  2,500 to less than 3,000;Other problems;5,3
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Total;5.828.710
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Some problem;49,7
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Technical failures on the website during ordering or payment, or it was difficult to use;18,3
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Difficulty finding information about warranties or other legal rights;17,4
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Delays in delivery;28,5
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Final costs higher than those indicated;4,9
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Products or services ordered with defects or different from those ordered;13,3
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Fraud-related issues;3,9
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Difficult claims or compensation or without satisfactory response after the claim;6,8
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Foreign sellers who do not fulfill orders in Spain;4
People that have made online purchases in the last 3 months;Net household monthly income 3,000 euros or more;Other problems;4,9
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Total;226.057
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Some problem;55,4
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Technical failures on the website during ordering or payment, or it was difficult to use;31,6
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Difficulty finding information about warranties or other legal rights;29
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Delays in delivery;40,4
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Final costs higher than those indicated;17,5
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Products or services ordered with defects or different from those ordered;23,4
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Fraud-related issues;2,9
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Difficult claims or compensation or without satisfactory response after the claim;18,7
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Foreign sellers who do not fulfill orders in Spain;16,2
People that have made online purchases in the last 3 months;Net household monthly income DK/NA;Other problems;16,3
People who have had problems ordering goods or services over the Internet;Total Persons;Total;10.237.589
People who have had problems ordering goods or services over the Internet;Total Persons;Some problem;100
People who have had problems ordering goods or services over the Internet;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;37
People who have had problems ordering goods or services over the Internet;Total Persons;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems ordering goods or services over the Internet;Total Persons;Delays in delivery;53,9
People who have had problems ordering goods or services over the Internet;Total Persons;Final costs higher than those indicated;12,8
People who have had problems ordering goods or services over the Internet;Total Persons;Products or services ordered with defects or different from those ordered;28,4
People who have had problems ordering goods or services over the Internet;Total Persons;Fraud-related issues;11,3
People who have had problems ordering goods or services over the Internet;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;14,5
People who have had problems ordering goods or services over the Internet;Total Persons;Foreign sellers who do not fulfill orders in Spain;10,8
People who have had problems ordering goods or services over the Internet;Total Persons;Other problems;12,3
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Total;43.588
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Some problem;100
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Technical failures on the website during ordering or payment, or it was difficult to use;29,1
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Difficulty finding information about warranties or other legal rights;36,8
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Delays in delivery;51,1
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Final costs higher than those indicated;18,4
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Products or services ordered with defects or different from those ordered;52,5
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Fraud-related issues;19,9
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Difficult claims or compensation or without satisfactory response after the claim;6,9
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Foreign sellers who do not fulfill orders in Spain;16
People who have had problems ordering goods or services over the Internet;Studies completed: Less than primary;Other problems;3
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Total;534.285
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Some problem;100
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Technical failures on the website during ordering or payment, or it was difficult to use;33
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Difficulty finding information about warranties or other legal rights;32,6
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Delays in delivery;40
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Final costs higher than those indicated;10,3
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Products or services ordered with defects or different from those ordered;31,5
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Fraud-related issues;16,1
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Difficult claims or compensation or without satisfactory response after the claim;13,1
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Foreign sellers who do not fulfill orders in Spain;11,1
People who have had problems ordering goods or services over the Internet;Studies completed: Primary Education;Other problems;12,9
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Total;1.878.794
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Some problem;100
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;36,3
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Difficulty finding information about warranties or other legal rights;25,1
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Delays in delivery;52,2
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Final costs higher than those indicated;13,9
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Products or services ordered with defects or different from those ordered;22,9
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Fraud-related issues;16
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;15,9
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;10,2
People who have had problems ordering goods or services over the Internet;Studies completed: First stage Secondary Education;Other problems;13,4
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Total;2.285.333
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Some problem;100
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Technical failures on the website during ordering or payment, or it was difficult to use;29,6
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Difficulty finding information about warranties or other legal rights;25,8
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Delays in delivery;53,9
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Final costs higher than those indicated;14,1
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Products or services ordered with defects or different from those ordered;31
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Fraud-related issues;11
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Difficult claims or compensation or without satisfactory response after the claim;12,8
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Foreign sellers who do not fulfill orders in Spain;13,6
People who have had problems ordering goods or services over the Internet;Studies completed: Second stage Secondary Education;Other problems;11
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Total;1.714.105
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Some problem;100
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Technical failures on the website during ordering or payment, or it was difficult to use;43
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Difficulty finding information about warranties or other legal rights;33,6
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Delays in delivery;59,4
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Final costs higher than those indicated;13,2
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Products or services ordered with defects or different from those ordered;27,6
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Fraud-related issues;9,6
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Difficult claims or compensation or without satisfactory response after the claim;10,5
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Foreign sellers who do not fulfill orders in Spain;9,3
People who have had problems ordering goods or services over the Internet;Studies completed: Advanced Vocational Education;Other problems;14,3
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Total;1.492.975
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Some problem;100
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Technical failures on the website during ordering or payment, or it was difficult to use;35,7
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Difficulty finding information about warranties or other legal rights;35
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Delays in delivery;59
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Final costs higher than those indicated;12,7
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Products or services ordered with defects or different from those ordered;27,3
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Fraud-related issues;10,1
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Difficult claims or compensation or without satisfactory response after the claim;17,5
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Foreign sellers who do not fulfill orders in Spain;9
People who have had problems ordering goods or services over the Internet;Studies completed: University studies and similar;Other problems;11,9
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Total;2.106.346
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Some problem;100
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Technical failures on the website during ordering or payment, or it was difficult to use;41,9
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Difficulty finding information about warranties or other legal rights;40,3
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Delays in delivery;50,6
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Final costs higher than those indicated;10,1
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Products or services ordered with defects or different from those ordered;29,6
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Fraud-related issues;8,3
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Difficult claims or compensation or without satisfactory response after the claim;16
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Foreign sellers who do not fulfill orders in Spain;9
People who have had problems ordering goods or services over the Internet;Studies completed: University studies, Master's and similar;Other problems;9,6
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Total;182.164
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Some problem;100
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Technical failures on the website during ordering or payment, or it was difficult to use;48
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Difficulty finding information about warranties or other legal rights;59,5
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Delays in delivery;55,4
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Final costs higher than those indicated;21,7
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Products or services ordered with defects or different from those ordered;42,8
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Fraud-related issues;9,6
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Difficult claims or compensation or without satisfactory response after the claim;22,6
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Foreign sellers who do not fulfill orders in Spain;29,5
People who have had problems ordering goods or services over the Internet;Studies completed: University doctorate;Other problems;34
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Total;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Some problem;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Technical failures on the website during ordering or payment, or it was difficult to use;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Difficulty finding information about warranties or other legal rights;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Delays in delivery;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Final costs higher than those indicated;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Products or services ordered with defects or different from those ordered;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Fraud-related issues;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Difficult claims or compensation or without satisfactory response after the claim;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Foreign sellers who do not fulfill orders in Spain;..
People who have had problems ordering goods or services over the Internet;Studies completed: Others;Other problems;..
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Total;7.188.109
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Some problem;100
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;37,4
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Difficulty finding information about warranties or other legal rights;33,4
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Delays in delivery;54,3
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Final costs higher than those indicated;12,2
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Products or services ordered with defects or different from those ordered;29,5
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Fraud-related issues;11
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;15,1
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Foreign sellers who do not fulfill orders in Spain;10,9
People who have had problems ordering goods or services over the Internet;Employment situation: Employed economically active persons;Other problems;12,5
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Total;787.725
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Some problem;100
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Technical failures on the website during ordering or payment, or it was difficult to use;38,1
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Difficulty finding information about warranties or other legal rights;26,8
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Delays in delivery;52,8
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Final costs higher than those indicated;15,8
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Products or services ordered with defects or different from those ordered;26,8
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Fraud-related issues;12,7
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Difficult claims or compensation or without satisfactory response after the claim;14,1
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Foreign sellers who do not fulfill orders in Spain;11,6
People who have had problems ordering goods or services over the Internet;Employment situation: Unemployed economically active persons;Other problems;17,5
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Total;998.928
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Some problem;100
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Technical failures on the website during ordering or payment, or it was difficult to use;38,3
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Difficulty finding information about warranties or other legal rights;35
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Delays in delivery;54,4
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Final costs higher than those indicated;10,2
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Products or services ordered with defects or different from those ordered;24,7
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Fraud-related issues;9,8
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Difficult claims or compensation or without satisfactory response after the claim;12
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Foreign sellers who do not fulfill orders in Spain;11,4
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Students;Other problems;6,7
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Total;247.312
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Some problem;100
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Technical failures on the website during ordering or payment, or it was difficult to use;38,7
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Difficulty finding information about warranties or other legal rights;26,4
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Delays in delivery;58,4
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Final costs higher than those indicated;21,1
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Products or services ordered with defects or different from those ordered;33,3
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Fraud-related issues;6,3
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Difficult claims or compensation or without satisfactory response after the claim;2,1
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Foreign sellers who do not fulfill orders in Spain;9,3
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Household chores;Other problems;7,7
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Total;771.528
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Some problem;100
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Technical failures on the website during ordering or payment, or it was difficult to use;31,3
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Difficulty finding information about warranties or other legal rights;28,7
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Delays in delivery;48,4
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Final costs higher than those indicated;14
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Products or services ordered with defects or different from those ordered;24
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Fraud-related issues;12,6
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Difficult claims or compensation or without satisfactory response after the claim;15
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Foreign sellers who do not fulfill orders in Spain;9,9
People who have had problems ordering goods or services over the Internet;Employment situation: Inactive population: Pensioners;Other problems;13,4
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Total;243.988
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Some problem;100
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Technical failures on the website during ordering or payment, or it was difficult to use;31,1
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Difficulty finding information about warranties or other legal rights;24,2
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Delays in delivery;55,3
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Final costs higher than those indicated;20,8
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Products or services ordered with defects or different from those ordered;25,2
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Fraud-related issues;20,4
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Difficult claims or compensation or without satisfactory response after the claim;18,1
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Foreign sellers who do not fulfill orders in Spain;7,1
People who have had problems ordering goods or services over the Internet;Employment situation: Other employment situation;Other problems;14
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Total;5.128.297
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Some problem;100
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Technical failures on the website during ordering or payment, or it was difficult to use;39,1
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficulty finding information about warranties or other legal rights;34,2
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Delays in delivery;55
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Final costs higher than those indicated;11,7
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Products or services ordered with defects or different from those ordered;29,4
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Fraud-related issues;11,3
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Difficult claims or compensation or without satisfactory response after the claim;15,2
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Foreign sellers who do not fulfill orders in Spain;10,6
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Permanent or indefinite-term employed person;Other problems;13
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Total;943.659
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Some problem;100
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Technical failures on the website during ordering or payment, or it was difficult to use;33,8
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Difficulty finding information about warranties or other legal rights;33,9
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Delays in delivery;52,7
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Final costs higher than those indicated;13,8
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Products or services ordered with defects or different from those ordered;28,7
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Fraud-related issues;9,2
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Difficult claims or compensation or without satisfactory response after the claim;16,1
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Foreign sellers who do not fulfill orders in Spain;10,2
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Temporary workers employed by someone else;Other problems;12,5
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Total;406.527
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Some problem;100
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Technical failures on the website during ordering or payment, or it was difficult to use;39,9
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Difficulty finding information about warranties or other legal rights;20,6
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Delays in delivery;50,9
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Final costs higher than those indicated;12,9
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Products or services ordered with defects or different from those ordered;28,7
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Fraud-related issues;11,8
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Difficult claims or compensation or without satisfactory response after the claim;12
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Foreign sellers who do not fulfill orders in Spain;7,6
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed with employees;Other problems;9,7
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Total;614.222
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Some problem;100
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Technical failures on the website during ordering or payment, or it was difficult to use;28,2
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Difficulty finding information about warranties or other legal rights;36,6
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Delays in delivery;55,9
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Final costs higher than those indicated;14,3
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Products or services ordered with defects or different from those ordered;33,8
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Fraud-related issues;10,8
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Difficult claims or compensation or without satisfactory response after the claim;15,4
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Foreign sellers who do not fulfill orders in Spain;17,9
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job): Self-employed without employees;Other problems;11,8
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Total;95.404
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Some problem;100
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Technical failures on the website during ordering or payment, or it was difficult to use;32,8
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Difficulty finding information about warranties or other legal rights;20,3
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Delays in delivery;35,6
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Final costs higher than those indicated;5,4
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Products or services ordered with defects or different from those ordered;22,2
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Fraud-related issues;11,6
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Difficult claims or compensation or without satisfactory response after the claim;12,6
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Foreign sellers who do not fulfill orders in Spain;1,4
People who have had problems ordering goods or services over the Internet;Professional Situation (in main job):  Family help (without stipulated salary);Other problems;5,1
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Total;5.946.140
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Some problem;100
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Technical failures on the website during ordering or payment, or it was difficult to use;38,3
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Difficulty finding information about warranties or other legal rights;35
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Delays in delivery;55,1
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Final costs higher than those indicated;12
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Products or services ordered with defects or different from those ordered;29,1
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Fraud-related issues;10,6
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Difficult claims or compensation or without satisfactory response after the claim;15,4
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Foreign sellers who do not fulfill orders in Spain;11,3
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Full-time;Other problems;13
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Total;1.241.969
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Some problem;100
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Technical failures on the website during ordering or payment, or it was difficult to use;33,3
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Difficulty finding information about warranties or other legal rights;25,5
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Delays in delivery;50,3
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Final costs higher than those indicated;13,1
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Products or services ordered with defects or different from those ordered;31,6
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Fraud-related issues;13
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Difficult claims or compensation or without satisfactory response after the claim;13,8
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Foreign sellers who do not fulfill orders in Spain;8,9
People who have had problems ordering goods or services over the Internet;Professional working pattern (in main job): Part-time;Other problems;10,2
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Total;1.475.464
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Some problem;100
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Technical failures on the website during ordering or payment, or it was difficult to use;28,9
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Difficulty finding information about warranties or other legal rights;27,2
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Delays in delivery;52,6
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Final costs higher than those indicated;10,5
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Products or services ordered with defects or different from those ordered;26,3
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Fraud-related issues;11,4
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Difficult claims or compensation or without satisfactory response after the claim;12,4
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Foreign sellers who do not fulfill orders in Spain;13,3
People who have had problems ordering goods or services over the Internet;Main occupation: Manual;Other problems;13,2
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Total;5.712.645
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Some problem;100
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Technical failures on the website during ordering or payment, or it was difficult to use;39,6
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Difficulty finding information about warranties or other legal rights;35
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Delays in delivery;54,7
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Final costs higher than those indicated;12,7
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Products or services ordered with defects or different from those ordered;30,4
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Fraud-related issues;10,9
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Difficult claims or compensation or without satisfactory response after the claim;15,8
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Foreign sellers who do not fulfill orders in Spain;10,3
People who have had problems ordering goods or services over the Internet;Main occupation: Non-manual;Other problems;12,3
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Total;433.373
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Some problem;100
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Technical failures on the website during ordering or payment, or it was difficult to use;47,3
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Difficulty finding information about warranties or other legal rights;48,9
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Delays in delivery;69,6
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Final costs higher than those indicated;19,4
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Products or services ordered with defects or different from those ordered;30,9
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Fraud-related issues;7,2
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Difficult claims or compensation or without satisfactory response after the claim;18,8
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Foreign sellers who do not fulfill orders in Spain;12,8
People who have had problems ordering goods or services over the Internet;Main occupation: ICT workers;Other problems;19,2
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Total;6.754.736
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Some problem;100
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Technical failures on the website during ordering or payment, or it was difficult to use;36,8
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Difficulty finding information about warranties or other legal rights;32,4
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Delays in delivery;53,3
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Final costs higher than those indicated;11,7
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Products or services ordered with defects or different from those ordered;29,5
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Fraud-related issues;11,3
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Difficult claims or compensation or without satisfactory response after the claim;14,9
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Foreign sellers who do not fulfill orders in Spain;10,8
People who have had problems ordering goods or services over the Internet;Main occupation: Other workers;Other problems;12,1
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Total;942.794
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Some problem;100
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Technical failures on the website during ordering or payment, or it was difficult to use;42
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Difficulty finding information about warranties or other legal rights;23,4
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Delays in delivery;50,6
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Final costs higher than those indicated;15,8
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Products or services ordered with defects or different from those ordered;37,3
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Fraud-related issues;14,3
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Difficult claims or compensation or without satisfactory response after the claim;16,7
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Foreign sellers who do not fulfill orders in Spain;11,2
People who have had problems ordering goods or services over the Internet;Net household monthly income Less than 900 Euros;Other problems;14,8
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Total;2.483.506
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Some problem;100
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Technical failures on the website during ordering or payment, or it was difficult to use;35,2
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Difficulty finding information about warranties or other legal rights;29,3
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Delays in delivery;52,2
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Final costs higher than those indicated;13,8
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Products or services ordered with defects or different from those ordered;27,3
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Fraud-related issues;14,9
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Difficult claims or compensation or without satisfactory response after the claim;14,8
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Foreign sellers who do not fulfill orders in Spain;12,6
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 900 to less than 1,600;Other problems;14,4
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Total;2.500.041
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Some problem;100
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Technical failures on the website during ordering or payment, or it was difficult to use;34,5
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Difficulty finding information about warranties or other legal rights;32,9
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Delays in delivery;52
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Final costs higher than those indicated;12,4
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Products or services ordered with defects or different from those ordered;29,2
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Fraud-related issues;10,8
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Difficult claims or compensation or without satisfactory response after the claim;12,8
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Foreign sellers who do not fulfill orders in Spain;11,3
People who have had problems ordering goods or services over the Internet;Net household monthly income : From 1,600 to less than 2,500;Other problems;12,1
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Total;1.288.677
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Some problem;100
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Technical failures on the website during ordering or payment, or it was difficult to use;40,3
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Difficulty finding information about warranties or other legal rights;35,2
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Delays in delivery;53,6
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Final costs higher than those indicated;14,5
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Products or services ordered with defects or different from those ordered;24,9
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Fraud-related issues;11,2
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Difficult claims or compensation or without satisfactory response after the claim;15,4
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Foreign sellers who do not fulfill orders in Spain;10,7
People who have had problems ordering goods or services over the Internet;Net household monthly income : From  2,500 to less than 3,000;Other problems;10,9
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Total;2.897.433
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Some problem;100
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Technical failures on the website during ordering or payment, or it was difficult to use;36,7
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Difficulty finding information about warranties or other legal rights;35
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Delays in delivery;57,4
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Final costs higher than those indicated;9,8
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Products or services ordered with defects or different from those ordered;26,8
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Fraud-related issues;7,8
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Difficult claims or compensation or without satisfactory response after the claim;13,7
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Foreign sellers who do not fulfill orders in Spain;8
People who have had problems ordering goods or services over the Internet;Net household monthly income 3,000 euros or more;Other problems;9,8
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Total;125.138
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Some problem;100
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Technical failures on the website during ordering or payment, or it was difficult to use;57
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Difficulty finding information about warranties or other legal rights;52,4
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Delays in delivery;73,1
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Final costs higher than those indicated;31,6
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Products or services ordered with defects or different from those ordered;42,2
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Fraud-related issues;5,3
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Difficult claims or compensation or without satisfactory response after the claim;33,9
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Foreign sellers who do not fulfill orders in Spain;29,3
People who have had problems ordering goods or services over the Internet;Net household monthly income DK/NA;Other problems;29,4