Reference population;Autonomous City and Community;Problems with purchases;Total
Total Persons;National Total;Total;35.949.285
Total Persons;National Total;Some problem;28,5
Total Persons;National Total;Technical failures on the website during ordering or payment, or it was difficult to use;10,5
Total Persons;National Total;Difficulty finding information about warranties or other legal rights;9,2
Total Persons;National Total;Delays in delivery;15,3
Total Persons;National Total;Final costs higher than those indicated;3,7
Total Persons;National Total;Products or services ordered with defects or different from those ordered;8,1
Total Persons;National Total;Fraud-related issues;3,2
Total Persons;National Total;Difficult claims or compensation or without satisfactory response after the claim;4,1
Total Persons;National Total;Foreign sellers who do not fulfill orders in Spain;3,1
Total Persons;National Total;Other problems;3,5
Total Persons;Andalucía;Total;6.477.570
Total Persons;Andalucía;Some problem;28,8
Total Persons;Andalucía;Technical failures on the website during ordering or payment, or it was difficult to use;9,8
Total Persons;Andalucía;Difficulty finding information about warranties or other legal rights;9,2
Total Persons;Andalucía;Delays in delivery;15,7
Total Persons;Andalucía;Final costs higher than those indicated;3,7
Total Persons;Andalucía;Products or services ordered with defects or different from those ordered;8
Total Persons;Andalucía;Fraud-related issues;3,2
Total Persons;Andalucía;Difficult claims or compensation or without satisfactory response after the claim;2,6
Total Persons;Andalucía;Foreign sellers who do not fulfill orders in Spain;2,8
Total Persons;Andalucía;Other problems;3,6
Total Persons;Aragón;Total;970.615
Total Persons;Aragón;Some problem;25,5
Total Persons;Aragón;Technical failures on the website during ordering or payment, or it was difficult to use;10,9
Total Persons;Aragón;Difficulty finding information about warranties or other legal rights;8,5
Total Persons;Aragón;Delays in delivery;12,1
Total Persons;Aragón;Final costs higher than those indicated;3,5
Total Persons;Aragón;Products or services ordered with defects or different from those ordered;7
Total Persons;Aragón;Fraud-related issues;4
Total Persons;Aragón;Difficult claims or compensation or without satisfactory response after the claim;4,7
Total Persons;Aragón;Foreign sellers who do not fulfill orders in Spain;3,7
Total Persons;Aragón;Other problems;2,8
Total Persons;Asturias, Principado de;Total;753.752
Total Persons;Asturias, Principado de;Some problem;25,3
Total Persons;Asturias, Principado de;Technical failures on the website during ordering or payment, or it was difficult to use;9,3
Total Persons;Asturias, Principado de;Difficulty finding information about warranties or other legal rights;9
Total Persons;Asturias, Principado de;Delays in delivery;13,1
Total Persons;Asturias, Principado de;Final costs higher than those indicated;3
Total Persons;Asturias, Principado de;Products or services ordered with defects or different from those ordered;6,6
Total Persons;Asturias, Principado de;Fraud-related issues;2,7
Total Persons;Asturias, Principado de;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons;Asturias, Principado de;Foreign sellers who do not fulfill orders in Spain;2,6
Total Persons;Asturias, Principado de;Other problems;2,9
Total Persons;Balears, Illes;Total;965.956
Total Persons;Balears, Illes;Some problem;28,3
Total Persons;Balears, Illes;Technical failures on the website during ordering or payment, or it was difficult to use;11,7
Total Persons;Balears, Illes;Difficulty finding information about warranties or other legal rights;9,4
Total Persons;Balears, Illes;Delays in delivery;17,1
Total Persons;Balears, Illes;Final costs higher than those indicated;3,7
Total Persons;Balears, Illes;Products or services ordered with defects or different from those ordered;7
Total Persons;Balears, Illes;Fraud-related issues;2,8
Total Persons;Balears, Illes;Difficult claims or compensation or without satisfactory response after the claim;3,5
Total Persons;Balears, Illes;Foreign sellers who do not fulfill orders in Spain;6,6
Total Persons;Balears, Illes;Other problems;4,4
Total Persons;Canarias;Total;1.808.096
Total Persons;Canarias;Some problem;27,8
Total Persons;Canarias;Technical failures on the website during ordering or payment, or it was difficult to use;9,8
Total Persons;Canarias;Difficulty finding information about warranties or other legal rights;7,4
Total Persons;Canarias;Delays in delivery;17,4
Total Persons;Canarias;Final costs higher than those indicated;6
Total Persons;Canarias;Products or services ordered with defects or different from those ordered;8,3
Total Persons;Canarias;Fraud-related issues;4,2
Total Persons;Canarias;Difficult claims or compensation or without satisfactory response after the claim;5,2
Total Persons;Canarias;Foreign sellers who do not fulfill orders in Spain;10,7
Total Persons;Canarias;Other problems;6,7
Total Persons;Cantabria;Total;441.629
Total Persons;Cantabria;Some problem;22,8
Total Persons;Cantabria;Technical failures on the website during ordering or payment, or it was difficult to use;7,4
Total Persons;Cantabria;Difficulty finding information about warranties or other legal rights;5,4
Total Persons;Cantabria;Delays in delivery;13,7
Total Persons;Cantabria;Final costs higher than those indicated;2,7
Total Persons;Cantabria;Products or services ordered with defects or different from those ordered;5,7
Total Persons;Cantabria;Fraud-related issues;0,9
Total Persons;Cantabria;Difficult claims or compensation or without satisfactory response after the claim;3,4
Total Persons;Cantabria;Foreign sellers who do not fulfill orders in Spain;2,2
Total Persons;Cantabria;Other problems;3,5
Total Persons;Castilla y León;Total;1.736.375
Total Persons;Castilla y León;Some problem;26,4
Total Persons;Castilla y León;Technical failures on the website during ordering or payment, or it was difficult to use;10
Total Persons;Castilla y León;Difficulty finding information about warranties or other legal rights;7,8
Total Persons;Castilla y León;Delays in delivery;13,9
Total Persons;Castilla y León;Final costs higher than those indicated;3,6
Total Persons;Castilla y León;Products or services ordered with defects or different from those ordered;8,1
Total Persons;Castilla y León;Fraud-related issues;2,3
Total Persons;Castilla y León;Difficult claims or compensation or without satisfactory response after the claim;2,2
Total Persons;Castilla y León;Foreign sellers who do not fulfill orders in Spain;2,6
Total Persons;Castilla y León;Other problems;4
Total Persons;Castilla-La Mancha;Total;1.542.385
Total Persons;Castilla-La Mancha;Some problem;27,9
Total Persons;Castilla-La Mancha;Technical failures on the website during ordering or payment, or it was difficult to use;8
Total Persons;Castilla-La Mancha;Difficulty finding information about warranties or other legal rights;8,4
Total Persons;Castilla-La Mancha;Delays in delivery;15,8
Total Persons;Castilla-La Mancha;Final costs higher than those indicated;3,4
Total Persons;Castilla-La Mancha;Products or services ordered with defects or different from those ordered;8,8
Total Persons;Castilla-La Mancha;Fraud-related issues;3,3
Total Persons;Castilla-La Mancha;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons;Castilla-La Mancha;Foreign sellers who do not fulfill orders in Spain;2,9
Total Persons;Castilla-La Mancha;Other problems;4,3
Total Persons;Cataluña;Total;5.797.054
Total Persons;Cataluña;Some problem;29
Total Persons;Cataluña;Technical failures on the website during ordering or payment, or it was difficult to use;11,9
Total Persons;Cataluña;Difficulty finding information about warranties or other legal rights;9,4
Total Persons;Cataluña;Delays in delivery;14,7
Total Persons;Cataluña;Final costs higher than those indicated;3
Total Persons;Cataluña;Products or services ordered with defects or different from those ordered;7,2
Total Persons;Cataluña;Fraud-related issues;4,2
Total Persons;Cataluña;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons;Cataluña;Foreign sellers who do not fulfill orders in Spain;2,5
Total Persons;Cataluña;Other problems;2,8
Total Persons;Comunitat Valenciana;Total;3.892.134
Total Persons;Comunitat Valenciana;Some problem;27,8
Total Persons;Comunitat Valenciana;Technical failures on the website during ordering or payment, or it was difficult to use;9,1
Total Persons;Comunitat Valenciana;Difficulty finding information about warranties or other legal rights;8,6
Total Persons;Comunitat Valenciana;Delays in delivery;13,9
Total Persons;Comunitat Valenciana;Final costs higher than those indicated;4
Total Persons;Comunitat Valenciana;Products or services ordered with defects or different from those ordered;9,5
Total Persons;Comunitat Valenciana;Fraud-related issues;3,1
Total Persons;Comunitat Valenciana;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons;Comunitat Valenciana;Foreign sellers who do not fulfill orders in Spain;2,1
Total Persons;Comunitat Valenciana;Other problems;2,7
Total Persons;Extremadura;Total;783.619
Total Persons;Extremadura;Some problem;27,1
Total Persons;Extremadura;Technical failures on the website during ordering or payment, or it was difficult to use;10,1
Total Persons;Extremadura;Difficulty finding information about warranties or other legal rights;10,7
Total Persons;Extremadura;Delays in delivery;15,2
Total Persons;Extremadura;Final costs higher than those indicated;3,3
Total Persons;Extremadura;Products or services ordered with defects or different from those ordered;6,8
Total Persons;Extremadura;Fraud-related issues;1,4
Total Persons;Extremadura;Difficult claims or compensation or without satisfactory response after the claim;4,2
Total Persons;Extremadura;Foreign sellers who do not fulfill orders in Spain;3,2
Total Persons;Extremadura;Other problems;2,9
Total Persons;Galicia;Total;1.982.136
Total Persons;Galicia;Some problem;27,4
Total Persons;Galicia;Technical failures on the website during ordering or payment, or it was difficult to use;11,2
Total Persons;Galicia;Difficulty finding information about warranties or other legal rights;9,6
Total Persons;Galicia;Delays in delivery;14,7
Total Persons;Galicia;Final costs higher than those indicated;3,3
Total Persons;Galicia;Products or services ordered with defects or different from those ordered;7,1
Total Persons;Galicia;Fraud-related issues;2,9
Total Persons;Galicia;Difficult claims or compensation or without satisfactory response after the claim;4
Total Persons;Galicia;Foreign sellers who do not fulfill orders in Spain;2,4
Total Persons;Galicia;Other problems;2,4
Total Persons;Madrid, Comunidad de;Total;5.191.914
Total Persons;Madrid, Comunidad de;Some problem;31,6
Total Persons;Madrid, Comunidad de;Technical failures on the website during ordering or payment, or it was difficult to use;13,5
Total Persons;Madrid, Comunidad de;Difficulty finding information about warranties or other legal rights;11,1
Total Persons;Madrid, Comunidad de;Delays in delivery;16,9
Total Persons;Madrid, Comunidad de;Final costs higher than those indicated;3,5
Total Persons;Madrid, Comunidad de;Products or services ordered with defects or different from those ordered;10,2
Total Persons;Madrid, Comunidad de;Fraud-related issues;2,9
Total Persons;Madrid, Comunidad de;Difficult claims or compensation or without satisfactory response after the claim;5,9
Total Persons;Madrid, Comunidad de;Foreign sellers who do not fulfill orders in Spain;2,6
Total Persons;Madrid, Comunidad de;Other problems;3,4
Total Persons;Murcia, Región de;Total;1.154.828
Total Persons;Murcia, Región de;Some problem;29,5
Total Persons;Murcia, Región de;Technical failures on the website during ordering or payment, or it was difficult to use;7,5
Total Persons;Murcia, Región de;Difficulty finding information about warranties or other legal rights;10,7
Total Persons;Murcia, Región de;Delays in delivery;16,8
Total Persons;Murcia, Región de;Final costs higher than those indicated;4,5
Total Persons;Murcia, Región de;Products or services ordered with defects or different from those ordered;6,9
Total Persons;Murcia, Región de;Fraud-related issues;4,1
Total Persons;Murcia, Región de;Difficult claims or compensation or without satisfactory response after the claim;6,5
Total Persons;Murcia, Región de;Foreign sellers who do not fulfill orders in Spain;3
Total Persons;Murcia, Región de;Other problems;5,9
Total Persons;Navarra, Comunidad Foral de;Total;489.272
Total Persons;Navarra, Comunidad Foral de;Some problem;29,5
Total Persons;Navarra, Comunidad Foral de;Technical failures on the website during ordering or payment, or it was difficult to use;10,6
Total Persons;Navarra, Comunidad Foral de;Difficulty finding information about warranties or other legal rights;8,7
Total Persons;Navarra, Comunidad Foral de;Delays in delivery;16,5
Total Persons;Navarra, Comunidad Foral de;Final costs higher than those indicated;3,3
Total Persons;Navarra, Comunidad Foral de;Products or services ordered with defects or different from those ordered;7,7
Total Persons;Navarra, Comunidad Foral de;Fraud-related issues;2
Total Persons;Navarra, Comunidad Foral de;Difficult claims or compensation or without satisfactory response after the claim;5
Total Persons;Navarra, Comunidad Foral de;Foreign sellers who do not fulfill orders in Spain;2,7
Total Persons;Navarra, Comunidad Foral de;Other problems;2,4
Total Persons;País Vasco;Total;1.606.614
Total Persons;País Vasco;Some problem;26,6
Total Persons;País Vasco;Technical failures on the website during ordering or payment, or it was difficult to use;9,1
Total Persons;País Vasco;Difficulty finding information about warranties or other legal rights;7,6
Total Persons;País Vasco;Delays in delivery;14,7
Total Persons;País Vasco;Final costs higher than those indicated;3,4
Total Persons;País Vasco;Products or services ordered with defects or different from those ordered;7,1
Total Persons;País Vasco;Fraud-related issues;2,5
Total Persons;País Vasco;Difficult claims or compensation or without satisfactory response after the claim;3,1
Total Persons;País Vasco;Foreign sellers who do not fulfill orders in Spain;1,2
Total Persons;País Vasco;Other problems;4
Total Persons;Rioja, La;Total;234.646
Total Persons;Rioja, La;Some problem;21
Total Persons;Rioja, La;Technical failures on the website during ordering or payment, or it was difficult to use;6,2
Total Persons;Rioja, La;Difficulty finding information about warranties or other legal rights;5,2
Total Persons;Rioja, La;Delays in delivery;12,8
Total Persons;Rioja, La;Final costs higher than those indicated;1,8
Total Persons;Rioja, La;Products or services ordered with defects or different from those ordered;5,3
Total Persons;Rioja, La;Fraud-related issues;1,3
Total Persons;Rioja, La;Difficult claims or compensation or without satisfactory response after the claim;2,4
Total Persons;Rioja, La;Foreign sellers who do not fulfill orders in Spain;1,7
Total Persons;Rioja, La;Other problems;2,2
Total Persons;Ceuta;Total;60.155
Total Persons;Ceuta;Some problem;23
Total Persons;Ceuta;Technical failures on the website during ordering or payment, or it was difficult to use;6,9
Total Persons;Ceuta;Difficulty finding information about warranties or other legal rights;6,6
Total Persons;Ceuta;Delays in delivery;19,7
Total Persons;Ceuta;Final costs higher than those indicated;5,8
Total Persons;Ceuta;Products or services ordered with defects or different from those ordered;2,4
Total Persons;Ceuta;Fraud-related issues;..
Total Persons;Ceuta;Difficult claims or compensation or without satisfactory response after the claim;2,4
Total Persons;Ceuta;Foreign sellers who do not fulfill orders in Spain;0,5
Total Persons;Ceuta;Other problems;2,1
Total Persons;Melilla;Total;60.535
Total Persons;Melilla;Some problem;43,8
Total Persons;Melilla;Technical failures on the website during ordering or payment, or it was difficult to use;9,3
Total Persons;Melilla;Difficulty finding information about warranties or other legal rights;23,3
Total Persons;Melilla;Delays in delivery;33
Total Persons;Melilla;Final costs higher than those indicated;23,1
Total Persons;Melilla;Products or services ordered with defects or different from those ordered;1
Total Persons;Melilla;Fraud-related issues;6,2
Total Persons;Melilla;Difficult claims or compensation or without satisfactory response after the claim;10,2
Total Persons;Melilla;Foreign sellers who do not fulfill orders in Spain;3,6
Total Persons;Melilla;Other problems;2,4
People that have made online purchases in the last 3 months;National Total;Total;20.078.369
People that have made online purchases in the last 3 months;National Total;Some problem;51
People that have made online purchases in the last 3 months;National Total;Technical failures on the website during ordering or payment, or it was difficult to use;18,9
People that have made online purchases in the last 3 months;National Total;Difficulty finding information about warranties or other legal rights;16,5
People that have made online purchases in the last 3 months;National Total;Delays in delivery;27,5
People that have made online purchases in the last 3 months;National Total;Final costs higher than those indicated;6,5
People that have made online purchases in the last 3 months;National Total;Products or services ordered with defects or different from those ordered;14,5
People that have made online purchases in the last 3 months;National Total;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;National Total;Difficult claims or compensation or without satisfactory response after the claim;7,4
People that have made online purchases in the last 3 months;National Total;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;National Total;Other problems;6,3
People that have made online purchases in the last 3 months;Andalucía;Total;3.586.394
People that have made online purchases in the last 3 months;Andalucía;Some problem;52,1
People that have made online purchases in the last 3 months;Andalucía;Technical failures on the website during ordering or payment, or it was difficult to use;17,8
People that have made online purchases in the last 3 months;Andalucía;Difficulty finding information about warranties or other legal rights;16,6
People that have made online purchases in the last 3 months;Andalucía;Delays in delivery;28,4
People that have made online purchases in the last 3 months;Andalucía;Final costs higher than those indicated;6,6
People that have made online purchases in the last 3 months;Andalucía;Products or services ordered with defects or different from those ordered;14,5
People that have made online purchases in the last 3 months;Andalucía;Fraud-related issues;5,8
People that have made online purchases in the last 3 months;Andalucía;Difficult claims or compensation or without satisfactory response after the claim;4,6
People that have made online purchases in the last 3 months;Andalucía;Foreign sellers who do not fulfill orders in Spain;5,1
People that have made online purchases in the last 3 months;Andalucía;Other problems;6,5
People that have made online purchases in the last 3 months;Aragón;Total;544.560
People that have made online purchases in the last 3 months;Aragón;Some problem;45,5
People that have made online purchases in the last 3 months;Aragón;Technical failures on the website during ordering or payment, or it was difficult to use;19,5
People that have made online purchases in the last 3 months;Aragón;Difficulty finding information about warranties or other legal rights;15,2
People that have made online purchases in the last 3 months;Aragón;Delays in delivery;21,6
People that have made online purchases in the last 3 months;Aragón;Final costs higher than those indicated;6,2
People that have made online purchases in the last 3 months;Aragón;Products or services ordered with defects or different from those ordered;12,4
People that have made online purchases in the last 3 months;Aragón;Fraud-related issues;7,2
People that have made online purchases in the last 3 months;Aragón;Difficult claims or compensation or without satisfactory response after the claim;8,4
People that have made online purchases in the last 3 months;Aragón;Foreign sellers who do not fulfill orders in Spain;6,6
People that have made online purchases in the last 3 months;Aragón;Other problems;5,1
People that have made online purchases in the last 3 months;Asturias, Principado de;Total;386.590
People that have made online purchases in the last 3 months;Asturias, Principado de;Some problem;49,3
People that have made online purchases in the last 3 months;Asturias, Principado de;Technical failures on the website during ordering or payment, or it was difficult to use;18,2
People that have made online purchases in the last 3 months;Asturias, Principado de;Difficulty finding information about warranties or other legal rights;17,5
People that have made online purchases in the last 3 months;Asturias, Principado de;Delays in delivery;25,5
People that have made online purchases in the last 3 months;Asturias, Principado de;Final costs higher than those indicated;5,9
People that have made online purchases in the last 3 months;Asturias, Principado de;Products or services ordered with defects or different from those ordered;12,9
People that have made online purchases in the last 3 months;Asturias, Principado de;Fraud-related issues;5,2
People that have made online purchases in the last 3 months;Asturias, Principado de;Difficult claims or compensation or without satisfactory response after the claim;8,2
People that have made online purchases in the last 3 months;Asturias, Principado de;Foreign sellers who do not fulfill orders in Spain;5
People that have made online purchases in the last 3 months;Asturias, Principado de;Other problems;5,7
People that have made online purchases in the last 3 months;Balears, Illes;Total;557.061
People that have made online purchases in the last 3 months;Balears, Illes;Some problem;49
People that have made online purchases in the last 3 months;Balears, Illes;Technical failures on the website during ordering or payment, or it was difficult to use;20,2
People that have made online purchases in the last 3 months;Balears, Illes;Difficulty finding information about warranties or other legal rights;16,3
People that have made online purchases in the last 3 months;Balears, Illes;Delays in delivery;29,7
People that have made online purchases in the last 3 months;Balears, Illes;Final costs higher than those indicated;6,4
People that have made online purchases in the last 3 months;Balears, Illes;Products or services ordered with defects or different from those ordered;12,1
People that have made online purchases in the last 3 months;Balears, Illes;Fraud-related issues;4,8
People that have made online purchases in the last 3 months;Balears, Illes;Difficult claims or compensation or without satisfactory response after the claim;6,1
People that have made online purchases in the last 3 months;Balears, Illes;Foreign sellers who do not fulfill orders in Spain;11,5
People that have made online purchases in the last 3 months;Balears, Illes;Other problems;7,6
People that have made online purchases in the last 3 months;Canarias;Total;791.258
People that have made online purchases in the last 3 months;Canarias;Some problem;63,6
People that have made online purchases in the last 3 months;Canarias;Technical failures on the website during ordering or payment, or it was difficult to use;22,4
People that have made online purchases in the last 3 months;Canarias;Difficulty finding information about warranties or other legal rights;16,9
People that have made online purchases in the last 3 months;Canarias;Delays in delivery;39,7
People that have made online purchases in the last 3 months;Canarias;Final costs higher than those indicated;13,8
People that have made online purchases in the last 3 months;Canarias;Products or services ordered with defects or different from those ordered;19
People that have made online purchases in the last 3 months;Canarias;Fraud-related issues;9,7
People that have made online purchases in the last 3 months;Canarias;Difficult claims or compensation or without satisfactory response after the claim;12
People that have made online purchases in the last 3 months;Canarias;Foreign sellers who do not fulfill orders in Spain;24,5
People that have made online purchases in the last 3 months;Canarias;Other problems;15,3
People that have made online purchases in the last 3 months;Cantabria;Total;241.858
People that have made online purchases in the last 3 months;Cantabria;Some problem;41,7
People that have made online purchases in the last 3 months;Cantabria;Technical failures on the website during ordering or payment, or it was difficult to use;13,5
People that have made online purchases in the last 3 months;Cantabria;Difficulty finding information about warranties or other legal rights;9,9
People that have made online purchases in the last 3 months;Cantabria;Delays in delivery;25
People that have made online purchases in the last 3 months;Cantabria;Final costs higher than those indicated;5
People that have made online purchases in the last 3 months;Cantabria;Products or services ordered with defects or different from those ordered;10,5
People that have made online purchases in the last 3 months;Cantabria;Fraud-related issues;1,7
People that have made online purchases in the last 3 months;Cantabria;Difficult claims or compensation or without satisfactory response after the claim;6,2
People that have made online purchases in the last 3 months;Cantabria;Foreign sellers who do not fulfill orders in Spain;4,1
People that have made online purchases in the last 3 months;Cantabria;Other problems;6,4
People that have made online purchases in the last 3 months;Castilla y León;Total;902.851
People that have made online purchases in the last 3 months;Castilla y León;Some problem;50,7
People that have made online purchases in the last 3 months;Castilla y León;Technical failures on the website during ordering or payment, or it was difficult to use;19,2
People that have made online purchases in the last 3 months;Castilla y León;Difficulty finding information about warranties or other legal rights;14,9
People that have made online purchases in the last 3 months;Castilla y León;Delays in delivery;26,8
People that have made online purchases in the last 3 months;Castilla y León;Final costs higher than those indicated;6,9
People that have made online purchases in the last 3 months;Castilla y León;Products or services ordered with defects or different from those ordered;15,5
People that have made online purchases in the last 3 months;Castilla y León;Fraud-related issues;4,4
People that have made online purchases in the last 3 months;Castilla y León;Difficult claims or compensation or without satisfactory response after the claim;4,2
People that have made online purchases in the last 3 months;Castilla y León;Foreign sellers who do not fulfill orders in Spain;5
People that have made online purchases in the last 3 months;Castilla y León;Other problems;7,7
People that have made online purchases in the last 3 months;Castilla-La Mancha;Total;812.930
People that have made online purchases in the last 3 months;Castilla-La Mancha;Some problem;52,9
People that have made online purchases in the last 3 months;Castilla-La Mancha;Technical failures on the website during ordering or payment, or it was difficult to use;15,2
People that have made online purchases in the last 3 months;Castilla-La Mancha;Difficulty finding information about warranties or other legal rights;15,9
People that have made online purchases in the last 3 months;Castilla-La Mancha;Delays in delivery;30
People that have made online purchases in the last 3 months;Castilla-La Mancha;Final costs higher than those indicated;6,4
People that have made online purchases in the last 3 months;Castilla-La Mancha;Products or services ordered with defects or different from those ordered;16,6
People that have made online purchases in the last 3 months;Castilla-La Mancha;Fraud-related issues;6,3
People that have made online purchases in the last 3 months;Castilla-La Mancha;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Castilla-La Mancha;Foreign sellers who do not fulfill orders in Spain;5,5
People that have made online purchases in the last 3 months;Castilla-La Mancha;Other problems;8,1
People that have made online purchases in the last 3 months;Cataluña;Total;3.475.800
People that have made online purchases in the last 3 months;Cataluña;Some problem;48,4
People that have made online purchases in the last 3 months;Cataluña;Technical failures on the website during ordering or payment, or it was difficult to use;19,8
People that have made online purchases in the last 3 months;Cataluña;Difficulty finding information about warranties or other legal rights;15,6
People that have made online purchases in the last 3 months;Cataluña;Delays in delivery;24,5
People that have made online purchases in the last 3 months;Cataluña;Final costs higher than those indicated;5
People that have made online purchases in the last 3 months;Cataluña;Products or services ordered with defects or different from those ordered;12
People that have made online purchases in the last 3 months;Cataluña;Fraud-related issues;7
People that have made online purchases in the last 3 months;Cataluña;Difficult claims or compensation or without satisfactory response after the claim;7
People that have made online purchases in the last 3 months;Cataluña;Foreign sellers who do not fulfill orders in Spain;4,2
People that have made online purchases in the last 3 months;Cataluña;Other problems;4,7
People that have made online purchases in the last 3 months;Comunitat Valenciana;Total;2.179.653
People that have made online purchases in the last 3 months;Comunitat Valenciana;Some problem;49,7
People that have made online purchases in the last 3 months;Comunitat Valenciana;Technical failures on the website during ordering or payment, or it was difficult to use;16,3
People that have made online purchases in the last 3 months;Comunitat Valenciana;Difficulty finding information about warranties or other legal rights;15,3
People that have made online purchases in the last 3 months;Comunitat Valenciana;Delays in delivery;24,8
People that have made online purchases in the last 3 months;Comunitat Valenciana;Final costs higher than those indicated;7,1
People that have made online purchases in the last 3 months;Comunitat Valenciana;Products or services ordered with defects or different from those ordered;16,9
People that have made online purchases in the last 3 months;Comunitat Valenciana;Fraud-related issues;5,5
People that have made online purchases in the last 3 months;Comunitat Valenciana;Difficult claims or compensation or without satisfactory response after the claim;7,6
People that have made online purchases in the last 3 months;Comunitat Valenciana;Foreign sellers who do not fulfill orders in Spain;3,7
People that have made online purchases in the last 3 months;Comunitat Valenciana;Other problems;4,9
People that have made online purchases in the last 3 months;Extremadura;Total;413.638
People that have made online purchases in the last 3 months;Extremadura;Some problem;51,3
People that have made online purchases in the last 3 months;Extremadura;Technical failures on the website during ordering or payment, or it was difficult to use;19,2
People that have made online purchases in the last 3 months;Extremadura;Difficulty finding information about warranties or other legal rights;20,2
People that have made online purchases in the last 3 months;Extremadura;Delays in delivery;28,7
People that have made online purchases in the last 3 months;Extremadura;Final costs higher than those indicated;6,3
People that have made online purchases in the last 3 months;Extremadura;Products or services ordered with defects or different from those ordered;13
People that have made online purchases in the last 3 months;Extremadura;Fraud-related issues;2,7
People that have made online purchases in the last 3 months;Extremadura;Difficult claims or compensation or without satisfactory response after the claim;7,9
People that have made online purchases in the last 3 months;Extremadura;Foreign sellers who do not fulfill orders in Spain;6,1
People that have made online purchases in the last 3 months;Extremadura;Other problems;5,6
People that have made online purchases in the last 3 months;Galicia;Total;1.010.544
People that have made online purchases in the last 3 months;Galicia;Some problem;53,8
People that have made online purchases in the last 3 months;Galicia;Technical failures on the website during ordering or payment, or it was difficult to use;21,9
People that have made online purchases in the last 3 months;Galicia;Difficulty finding information about warranties or other legal rights;18,8
People that have made online purchases in the last 3 months;Galicia;Delays in delivery;28,8
People that have made online purchases in the last 3 months;Galicia;Final costs higher than those indicated;6,4
People that have made online purchases in the last 3 months;Galicia;Products or services ordered with defects or different from those ordered;13,9
People that have made online purchases in the last 3 months;Galicia;Fraud-related issues;5,7
People that have made online purchases in the last 3 months;Galicia;Difficult claims or compensation or without satisfactory response after the claim;7,8
People that have made online purchases in the last 3 months;Galicia;Foreign sellers who do not fulfill orders in Spain;4,7
People that have made online purchases in the last 3 months;Galicia;Other problems;4,7
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Total;3.223.081
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Some problem;50,9
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Technical failures on the website during ordering or payment, or it was difficult to use;21,7
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Difficulty finding information about warranties or other legal rights;17,9
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Delays in delivery;27,3
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Final costs higher than those indicated;5,7
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Products or services ordered with defects or different from those ordered;16,4
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Fraud-related issues;4,7
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Difficult claims or compensation or without satisfactory response after the claim;9,6
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Foreign sellers who do not fulfill orders in Spain;4,2
People that have made online purchases in the last 3 months;Madrid, Comunidad de;Other problems;5,4
People that have made online purchases in the last 3 months;Murcia, Región de;Total;600.497
People that have made online purchases in the last 3 months;Murcia, Región de;Some problem;56,8
People that have made online purchases in the last 3 months;Murcia, Región de;Technical failures on the website during ordering or payment, or it was difficult to use;14,3
People that have made online purchases in the last 3 months;Murcia, Región de;Difficulty finding information about warranties or other legal rights;20,6
People that have made online purchases in the last 3 months;Murcia, Región de;Delays in delivery;32,4
People that have made online purchases in the last 3 months;Murcia, Región de;Final costs higher than those indicated;8,7
People that have made online purchases in the last 3 months;Murcia, Región de;Products or services ordered with defects or different from those ordered;13,3
People that have made online purchases in the last 3 months;Murcia, Región de;Fraud-related issues;8
People that have made online purchases in the last 3 months;Murcia, Región de;Difficult claims or compensation or without satisfactory response after the claim;12,5
People that have made online purchases in the last 3 months;Murcia, Región de;Foreign sellers who do not fulfill orders in Spain;5,9
People that have made online purchases in the last 3 months;Murcia, Región de;Other problems;11,3
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Total;279.577
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Some problem;51,7
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Technical failures on the website during ordering or payment, or it was difficult to use;18,5
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Difficulty finding information about warranties or other legal rights;15,2
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Delays in delivery;28,8
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Final costs higher than those indicated;5,8
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Products or services ordered with defects or different from those ordered;13,5
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Fraud-related issues;3,6
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Difficult claims or compensation or without satisfactory response after the claim;8,7
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Foreign sellers who do not fulfill orders in Spain;4,7
People that have made online purchases in the last 3 months;Navarra, Comunidad Foral de;Other problems;4,3
People that have made online purchases in the last 3 months;País Vasco;Total;895.255
People that have made online purchases in the last 3 months;País Vasco;Some problem;47,7
People that have made online purchases in the last 3 months;País Vasco;Technical failures on the website during ordering or payment, or it was difficult to use;16,4
People that have made online purchases in the last 3 months;País Vasco;Difficulty finding information about warranties or other legal rights;13,6
People that have made online purchases in the last 3 months;País Vasco;Delays in delivery;26,4
People that have made online purchases in the last 3 months;País Vasco;Final costs higher than those indicated;6,1
People that have made online purchases in the last 3 months;País Vasco;Products or services ordered with defects or different from those ordered;12,8
People that have made online purchases in the last 3 months;País Vasco;Fraud-related issues;4,5
People that have made online purchases in the last 3 months;País Vasco;Difficult claims or compensation or without satisfactory response after the claim;5,5
People that have made online purchases in the last 3 months;País Vasco;Foreign sellers who do not fulfill orders in Spain;2,1
People that have made online purchases in the last 3 months;País Vasco;Other problems;7,1
People that have made online purchases in the last 3 months;Rioja, La;Total;115.185
People that have made online purchases in the last 3 months;Rioja, La;Some problem;42,7
People that have made online purchases in the last 3 months;Rioja, La;Technical failures on the website during ordering or payment, or it was difficult to use;12,7
People that have made online purchases in the last 3 months;Rioja, La;Difficulty finding information about warranties or other legal rights;10,5
People that have made online purchases in the last 3 months;Rioja, La;Delays in delivery;26,1
People that have made online purchases in the last 3 months;Rioja, La;Final costs higher than those indicated;3,8
People that have made online purchases in the last 3 months;Rioja, La;Products or services ordered with defects or different from those ordered;10,8
People that have made online purchases in the last 3 months;Rioja, La;Fraud-related issues;2,6
People that have made online purchases in the last 3 months;Rioja, La;Difficult claims or compensation or without satisfactory response after the claim;5
People that have made online purchases in the last 3 months;Rioja, La;Foreign sellers who do not fulfill orders in Spain;3,5
People that have made online purchases in the last 3 months;Rioja, La;Other problems;4,5
People that have made online purchases in the last 3 months;Ceuta;Total;22.926
People that have made online purchases in the last 3 months;Ceuta;Some problem;60,3
People that have made online purchases in the last 3 months;Ceuta;Technical failures on the website during ordering or payment, or it was difficult to use;18,2
People that have made online purchases in the last 3 months;Ceuta;Difficulty finding information about warranties or other legal rights;17,2
People that have made online purchases in the last 3 months;Ceuta;Delays in delivery;51,7
People that have made online purchases in the last 3 months;Ceuta;Final costs higher than those indicated;15,3
People that have made online purchases in the last 3 months;Ceuta;Products or services ordered with defects or different from those ordered;6,2
People that have made online purchases in the last 3 months;Ceuta;Fraud-related issues;..
People that have made online purchases in the last 3 months;Ceuta;Difficult claims or compensation or without satisfactory response after the claim;6,2
People that have made online purchases in the last 3 months;Ceuta;Foreign sellers who do not fulfill orders in Spain;1,2
People that have made online purchases in the last 3 months;Ceuta;Other problems;5,4
People that have made online purchases in the last 3 months;Melilla;Total;38.711
People that have made online purchases in the last 3 months;Melilla;Some problem;68,5
People that have made online purchases in the last 3 months;Melilla;Technical failures on the website during ordering or payment, or it was difficult to use;14,5
People that have made online purchases in the last 3 months;Melilla;Difficulty finding information about warranties or other legal rights;36,4
People that have made online purchases in the last 3 months;Melilla;Delays in delivery;51,5
People that have made online purchases in the last 3 months;Melilla;Final costs higher than those indicated;36,1
People that have made online purchases in the last 3 months;Melilla;Products or services ordered with defects or different from those ordered;1,6
People that have made online purchases in the last 3 months;Melilla;Fraud-related issues;9,7
People that have made online purchases in the last 3 months;Melilla;Difficult claims or compensation or without satisfactory response after the claim;15,9
People that have made online purchases in the last 3 months;Melilla;Foreign sellers who do not fulfill orders in Spain;5,7
People that have made online purchases in the last 3 months;Melilla;Other problems;3,8
People who have had problems ordering goods or services over the Internet;National Total;Total;10.237.589
People who have had problems ordering goods or services over the Internet;National Total;Some problem;100
People who have had problems ordering goods or services over the Internet;National Total;Technical failures on the website during ordering or payment, or it was difficult to use;37
People who have had problems ordering goods or services over the Internet;National Total;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems ordering goods or services over the Internet;National Total;Delays in delivery;53,9
People who have had problems ordering goods or services over the Internet;National Total;Final costs higher than those indicated;12,8
People who have had problems ordering goods or services over the Internet;National Total;Products or services ordered with defects or different from those ordered;28,4
People who have had problems ordering goods or services over the Internet;National Total;Fraud-related issues;11,3
People who have had problems ordering goods or services over the Internet;National Total;Difficult claims or compensation or without satisfactory response after the claim;14,5
People who have had problems ordering goods or services over the Internet;National Total;Foreign sellers who do not fulfill orders in Spain;10,8
People who have had problems ordering goods or services over the Internet;National Total;Other problems;12,3
People who have had problems ordering goods or services over the Internet;Andalucía;Total;1.868.053
People who have had problems ordering goods or services over the Internet;Andalucía;Some problem;100
People who have had problems ordering goods or services over the Internet;Andalucía;Technical failures on the website during ordering or payment, or it was difficult to use;34,1
People who have had problems ordering goods or services over the Internet;Andalucía;Difficulty finding information about warranties or other legal rights;31,9
People who have had problems ordering goods or services over the Internet;Andalucía;Delays in delivery;54,5
People who have had problems ordering goods or services over the Internet;Andalucía;Final costs higher than those indicated;12,8
People who have had problems ordering goods or services over the Internet;Andalucía;Products or services ordered with defects or different from those ordered;27,8
People who have had problems ordering goods or services over the Internet;Andalucía;Fraud-related issues;11,2
People who have had problems ordering goods or services over the Internet;Andalucía;Difficult claims or compensation or without satisfactory response after the claim;8,9
People who have had problems ordering goods or services over the Internet;Andalucía;Foreign sellers who do not fulfill orders in Spain;9,7
People who have had problems ordering goods or services over the Internet;Andalucía;Other problems;12,5
People who have had problems ordering goods or services over the Internet;Aragón;Total;247.806
People who have had problems ordering goods or services over the Internet;Aragón;Some problem;100
People who have had problems ordering goods or services over the Internet;Aragón;Technical failures on the website during ordering or payment, or it was difficult to use;42,8
People who have had problems ordering goods or services over the Internet;Aragón;Difficulty finding information about warranties or other legal rights;33,4
People who have had problems ordering goods or services over the Internet;Aragón;Delays in delivery;47,5
People who have had problems ordering goods or services over the Internet;Aragón;Final costs higher than those indicated;13,5
People who have had problems ordering goods or services over the Internet;Aragón;Products or services ordered with defects or different from those ordered;27,3
People who have had problems ordering goods or services over the Internet;Aragón;Fraud-related issues;15,7
People who have had problems ordering goods or services over the Internet;Aragón;Difficult claims or compensation or without satisfactory response after the claim;18,4
People who have had problems ordering goods or services over the Internet;Aragón;Foreign sellers who do not fulfill orders in Spain;14,4
People who have had problems ordering goods or services over the Internet;Aragón;Other problems;11,1
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Total;190.430
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Some problem;100
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Technical failures on the website during ordering or payment, or it was difficult to use;36,9
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Difficulty finding information about warranties or other legal rights;35,6
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Delays in delivery;51,8
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Final costs higher than those indicated;12,1
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Products or services ordered with defects or different from those ordered;26,2
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Fraud-related issues;10,6
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Difficult claims or compensation or without satisfactory response after the claim;16,7
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Foreign sellers who do not fulfill orders in Spain;10,1
People who have had problems ordering goods or services over the Internet;Asturias, Principado de;Other problems;11,6
People who have had problems ordering goods or services over the Internet;Balears, Illes;Total;272.941
People who have had problems ordering goods or services over the Internet;Balears, Illes;Some problem;100
People who have had problems ordering goods or services over the Internet;Balears, Illes;Technical failures on the website during ordering or payment, or it was difficult to use;41,3
People who have had problems ordering goods or services over the Internet;Balears, Illes;Difficulty finding information about warranties or other legal rights;33,2
People who have had problems ordering goods or services over the Internet;Balears, Illes;Delays in delivery;60,6
People who have had problems ordering goods or services over the Internet;Balears, Illes;Final costs higher than those indicated;13
People who have had problems ordering goods or services over the Internet;Balears, Illes;Products or services ordered with defects or different from those ordered;24,7
People who have had problems ordering goods or services over the Internet;Balears, Illes;Fraud-related issues;9,9
People who have had problems ordering goods or services over the Internet;Balears, Illes;Difficult claims or compensation or without satisfactory response after the claim;12,5
People who have had problems ordering goods or services over the Internet;Balears, Illes;Foreign sellers who do not fulfill orders in Spain;23,5
People who have had problems ordering goods or services over the Internet;Balears, Illes;Other problems;15,5
People who have had problems ordering goods or services over the Internet;Canarias;Total;503.373
People who have had problems ordering goods or services over the Internet;Canarias;Some problem;100
People who have had problems ordering goods or services over the Internet;Canarias;Technical failures on the website during ordering or payment, or it was difficult to use;35,3
People who have had problems ordering goods or services over the Internet;Canarias;Difficulty finding information about warranties or other legal rights;26,6
People who have had problems ordering goods or services over the Internet;Canarias;Delays in delivery;62,4
People who have had problems ordering goods or services over the Internet;Canarias;Final costs higher than those indicated;21,6
People who have had problems ordering goods or services over the Internet;Canarias;Products or services ordered with defects or different from those ordered;29,9
People who have had problems ordering goods or services over the Internet;Canarias;Fraud-related issues;15,3
People who have had problems ordering goods or services over the Internet;Canarias;Difficult claims or compensation or without satisfactory response after the claim;18,8
People who have had problems ordering goods or services over the Internet;Canarias;Foreign sellers who do not fulfill orders in Spain;38,5
People who have had problems ordering goods or services over the Internet;Canarias;Other problems;24
People who have had problems ordering goods or services over the Internet;Cantabria;Total;100.738
People who have had problems ordering goods or services over the Internet;Cantabria;Some problem;100
People who have had problems ordering goods or services over the Internet;Cantabria;Technical failures on the website during ordering or payment, or it was difficult to use;32,4
People who have had problems ordering goods or services over the Internet;Cantabria;Difficulty finding information about warranties or other legal rights;23,8
People who have had problems ordering goods or services over the Internet;Cantabria;Delays in delivery;59,9
People who have had problems ordering goods or services over the Internet;Cantabria;Final costs higher than those indicated;11,9
People who have had problems ordering goods or services over the Internet;Cantabria;Products or services ordered with defects or different from those ordered;25,1
People who have had problems ordering goods or services over the Internet;Cantabria;Fraud-related issues;4,2
People who have had problems ordering goods or services over the Internet;Cantabria;Difficult claims or compensation or without satisfactory response after the claim;15
People who have had problems ordering goods or services over the Internet;Cantabria;Foreign sellers who do not fulfill orders in Spain;9,8
People who have had problems ordering goods or services over the Internet;Cantabria;Other problems;15,4
People who have had problems ordering goods or services over the Internet;Castilla y León;Total;458.190
People who have had problems ordering goods or services over the Internet;Castilla y León;Some problem;100
People who have had problems ordering goods or services over the Internet;Castilla y León;Technical failures on the website during ordering or payment, or it was difficult to use;37,8
People who have had problems ordering goods or services over the Internet;Castilla y León;Difficulty finding information about warranties or other legal rights;29,4
People who have had problems ordering goods or services over the Internet;Castilla y León;Delays in delivery;52,7
People who have had problems ordering goods or services over the Internet;Castilla y León;Final costs higher than those indicated;13,5
People who have had problems ordering goods or services over the Internet;Castilla y León;Products or services ordered with defects or different from those ordered;30,5
People who have had problems ordering goods or services over the Internet;Castilla y León;Fraud-related issues;8,8
People who have had problems ordering goods or services over the Internet;Castilla y León;Difficult claims or compensation or without satisfactory response after the claim;8,3
People who have had problems ordering goods or services over the Internet;Castilla y León;Foreign sellers who do not fulfill orders in Spain;9,9
People who have had problems ordering goods or services over the Internet;Castilla y León;Other problems;15,2
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Total;429.747
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Some problem;100
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Technical failures on the website during ordering or payment, or it was difficult to use;28,8
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Difficulty finding information about warranties or other legal rights;30,1
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Delays in delivery;56,7
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Final costs higher than those indicated;12,1
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Products or services ordered with defects or different from those ordered;31,4
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Fraud-related issues;11,9
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Difficult claims or compensation or without satisfactory response after the claim;14,9
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Foreign sellers who do not fulfill orders in Spain;10,3
People who have had problems ordering goods or services over the Internet;Castilla-La Mancha;Other problems;15,3
People who have had problems ordering goods or services over the Internet;Cataluña;Total;1.683.959
People who have had problems ordering goods or services over the Internet;Cataluña;Some problem;100
People who have had problems ordering goods or services over the Internet;Cataluña;Technical failures on the website during ordering or payment, or it was difficult to use;40,9
People who have had problems ordering goods or services over the Internet;Cataluña;Difficulty finding information about warranties or other legal rights;32,3
People who have had problems ordering goods or services over the Internet;Cataluña;Delays in delivery;50,7
People who have had problems ordering goods or services over the Internet;Cataluña;Final costs higher than those indicated;10,4
People who have had problems ordering goods or services over the Internet;Cataluña;Products or services ordered with defects or different from those ordered;24,7
People who have had problems ordering goods or services over the Internet;Cataluña;Fraud-related issues;14,4
People who have had problems ordering goods or services over the Internet;Cataluña;Difficult claims or compensation or without satisfactory response after the claim;14,5
People who have had problems ordering goods or services over the Internet;Cataluña;Foreign sellers who do not fulfill orders in Spain;8,7
People who have had problems ordering goods or services over the Internet;Cataluña;Other problems;9,6
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Total;1.083.778
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Some problem;100
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Technical failures on the website during ordering or payment, or it was difficult to use;32,8
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Difficulty finding information about warranties or other legal rights;30,8
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Delays in delivery;49,9
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Final costs higher than those indicated;14,3
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Products or services ordered with defects or different from those ordered;34,1
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Fraud-related issues;11
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Difficult claims or compensation or without satisfactory response after the claim;15,2
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Foreign sellers who do not fulfill orders in Spain;7,5
People who have had problems ordering goods or services over the Internet;Comunitat Valenciana;Other problems;9,8
People who have had problems ordering goods or services over the Internet;Extremadura;Total;212.277
People who have had problems ordering goods or services over the Internet;Extremadura;Some problem;100
People who have had problems ordering goods or services over the Internet;Extremadura;Technical failures on the website during ordering or payment, or it was difficult to use;37,4
People who have had problems ordering goods or services over the Internet;Extremadura;Difficulty finding information about warranties or other legal rights;39,4
People who have had problems ordering goods or services over the Internet;Extremadura;Delays in delivery;56
People who have had problems ordering goods or services over the Internet;Extremadura;Final costs higher than those indicated;12,3
People who have had problems ordering goods or services over the Internet;Extremadura;Products or services ordered with defects or different from those ordered;25,3
People who have had problems ordering goods or services over the Internet;Extremadura;Fraud-related issues;5,2
People who have had problems ordering goods or services over the Internet;Extremadura;Difficult claims or compensation or without satisfactory response after the claim;15,4
People who have had problems ordering goods or services over the Internet;Extremadura;Foreign sellers who do not fulfill orders in Spain;12
People who have had problems ordering goods or services over the Internet;Extremadura;Other problems;10,8
People who have had problems ordering goods or services over the Internet;Galicia;Total;544.038
People who have had problems ordering goods or services over the Internet;Galicia;Some problem;100
People who have had problems ordering goods or services over the Internet;Galicia;Technical failures on the website during ordering or payment, or it was difficult to use;40,6
People who have had problems ordering goods or services over the Internet;Galicia;Difficulty finding information about warranties or other legal rights;35
People who have had problems ordering goods or services over the Internet;Galicia;Delays in delivery;53,5
People who have had problems ordering goods or services over the Internet;Galicia;Final costs higher than those indicated;11,9
People who have had problems ordering goods or services over the Internet;Galicia;Products or services ordered with defects or different from those ordered;25,9
People who have had problems ordering goods or services over the Internet;Galicia;Fraud-related issues;10,6
People who have had problems ordering goods or services over the Internet;Galicia;Difficult claims or compensation or without satisfactory response after the claim;14,5
People who have had problems ordering goods or services over the Internet;Galicia;Foreign sellers who do not fulfill orders in Spain;8,8
People who have had problems ordering goods or services over the Internet;Galicia;Other problems;8,7
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Total;1.639.818
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Some problem;100
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Technical failures on the website during ordering or payment, or it was difficult to use;42,7
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Difficulty finding information about warranties or other legal rights;35,2
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Delays in delivery;53,6
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Final costs higher than those indicated;11,2
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Products or services ordered with defects or different from those ordered;32,3
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Fraud-related issues;9,2
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Difficult claims or compensation or without satisfactory response after the claim;18,8
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Foreign sellers who do not fulfill orders in Spain;8,3
People who have had problems ordering goods or services over the Internet;Madrid, Comunidad de;Other problems;10,6
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Total;341.216
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Some problem;100
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Technical failures on the website during ordering or payment, or it was difficult to use;25,2
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Difficulty finding information about warranties or other legal rights;36,3
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Delays in delivery;57
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Final costs higher than those indicated;15,3
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Products or services ordered with defects or different from those ordered;23,4
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Fraud-related issues;14
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Difficult claims or compensation or without satisfactory response after the claim;21,9
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Foreign sellers who do not fulfill orders in Spain;10,3
People who have had problems ordering goods or services over the Internet;Murcia, Región de;Other problems;19,8
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Total;144.569
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Some problem;100
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Technical failures on the website during ordering or payment, or it was difficult to use;35,7
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Difficulty finding information about warranties or other legal rights;29,3
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Delays in delivery;55,7
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Final costs higher than those indicated;11,2
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Products or services ordered with defects or different from those ordered;26,1
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Fraud-related issues;6,9
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Difficult claims or compensation or without satisfactory response after the claim;16,8
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Foreign sellers who do not fulfill orders in Spain;9
People who have had problems ordering goods or services over the Internet;Navarra, Comunidad Foral de;Other problems;8,3
People who have had problems ordering goods or services over the Internet;País Vasco;Total;427.114
People who have had problems ordering goods or services over the Internet;País Vasco;Some problem;100
People who have had problems ordering goods or services over the Internet;País Vasco;Technical failures on the website during ordering or payment, or it was difficult to use;34,3
People who have had problems ordering goods or services over the Internet;País Vasco;Difficulty finding information about warranties or other legal rights;28,6
People who have had problems ordering goods or services over the Internet;País Vasco;Delays in delivery;55,4
People who have had problems ordering goods or services over the Internet;País Vasco;Final costs higher than those indicated;12,8
People who have had problems ordering goods or services over the Internet;País Vasco;Products or services ordered with defects or different from those ordered;26,9
People who have had problems ordering goods or services over the Internet;País Vasco;Fraud-related issues;9,3
People who have had problems ordering goods or services over the Internet;País Vasco;Difficult claims or compensation or without satisfactory response after the claim;11,6
People who have had problems ordering goods or services over the Internet;País Vasco;Foreign sellers who do not fulfill orders in Spain;4,4
People who have had problems ordering goods or services over the Internet;País Vasco;Other problems;14,9
People who have had problems ordering goods or services over the Internet;Rioja, La;Total;49.195
People who have had problems ordering goods or services over the Internet;Rioja, La;Some problem;100
People who have had problems ordering goods or services over the Internet;Rioja, La;Technical failures on the website during ordering or payment, or it was difficult to use;29,8
People who have had problems ordering goods or services over the Internet;Rioja, La;Difficulty finding information about warranties or other legal rights;24,7
People who have had problems ordering goods or services over the Internet;Rioja, La;Delays in delivery;61
People who have had problems ordering goods or services over the Internet;Rioja, La;Final costs higher than those indicated;8,8
People who have had problems ordering goods or services over the Internet;Rioja, La;Products or services ordered with defects or different from those ordered;25,3
People who have had problems ordering goods or services over the Internet;Rioja, La;Fraud-related issues;6,2
People who have had problems ordering goods or services over the Internet;Rioja, La;Difficult claims or compensation or without satisfactory response after the claim;11,7
People who have had problems ordering goods or services over the Internet;Rioja, La;Foreign sellers who do not fulfill orders in Spain;8,2
People who have had problems ordering goods or services over the Internet;Rioja, La;Other problems;10,5
People who have had problems ordering goods or services over the Internet;Ceuta;Total;13.822
People who have had problems ordering goods or services over the Internet;Ceuta;Some problem;100
People who have had problems ordering goods or services over the Internet;Ceuta;Technical failures on the website during ordering or payment, or it was difficult to use;30,2
People who have had problems ordering goods or services over the Internet;Ceuta;Difficulty finding information about warranties or other legal rights;28,5
People who have had problems ordering goods or services over the Internet;Ceuta;Delays in delivery;85,7
People who have had problems ordering goods or services over the Internet;Ceuta;Final costs higher than those indicated;25,3
People who have had problems ordering goods or services over the Internet;Ceuta;Products or services ordered with defects or different from those ordered;10,3
People who have had problems ordering goods or services over the Internet;Ceuta;Fraud-related issues;..
People who have had problems ordering goods or services over the Internet;Ceuta;Difficult claims or compensation or without satisfactory response after the claim;10,2
People who have had problems ordering goods or services over the Internet;Ceuta;Foreign sellers who do not fulfill orders in Spain;2,1
People who have had problems ordering goods or services over the Internet;Ceuta;Other problems;9
People who have had problems ordering goods or services over the Internet;Melilla;Total;26.525
People who have had problems ordering goods or services over the Internet;Melilla;Some problem;100
People who have had problems ordering goods or services over the Internet;Melilla;Technical failures on the website during ordering or payment, or it was difficult to use;21,2
People who have had problems ordering goods or services over the Internet;Melilla;Difficulty finding information about warranties or other legal rights;53,1
People who have had problems ordering goods or services over the Internet;Melilla;Delays in delivery;75,2
People who have had problems ordering goods or services over the Internet;Melilla;Final costs higher than those indicated;52,6
People who have had problems ordering goods or services over the Internet;Melilla;Products or services ordered with defects or different from those ordered;2,3
People who have had problems ordering goods or services over the Internet;Melilla;Fraud-related issues;14,2
People who have had problems ordering goods or services over the Internet;Melilla;Difficult claims or compensation or without satisfactory response after the claim;23,2
People who have had problems ordering goods or services over the Internet;Melilla;Foreign sellers who do not fulfill orders in Spain;8,3
People who have had problems ordering goods or services over the Internet;Melilla;Other problems;5,5