Reference population;Socio-economic characteristics;Documents or claims;Total
Total persons;Total persons;Total;37,634,488
Total persons;Total persons;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;45.1
Total persons;Total persons;Have requested an official document or certificate;35.4
Total persons;Total persons;Have applied for benefits or entitlements;23.0
Total persons;Total persons;Other requests, claims or complaints;8.6
Total persons;Total persons;Did not request an official document or submit a claim despite needing to do so;4.4
Total persons;Educational attainment: Less than primary education;Total;706,162
Total persons;Educational attainment: Less than primary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;13.1
Total persons;Educational attainment: Less than primary education;Have requested an official document or certificate;9.5
Total persons;Educational attainment: Less than primary education;Have applied for benefits or entitlements;7.1
Total persons;Educational attainment: Less than primary education;Other requests, claims or complaints;2.7
Total persons;Educational attainment: Less than primary education;Did not request an official document or submit a claim despite needing to do so;9.9
Total persons;Educational attainment: Primary education;Total;2,833,557
Total persons;Educational attainment: Primary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;21.2
Total persons;Educational attainment: Primary education;Have requested an official document or certificate;15.5
Total persons;Educational attainment: Primary education;Have applied for benefits or entitlements;11.0
Total persons;Educational attainment: Primary education;Other requests, claims or complaints;3.3
Total persons;Educational attainment: Primary education;Did not request an official document or submit a claim despite needing to do so;7.4
Total persons;Educational attainment: First stage of secondary education;Total;8,042,652
Total persons;Educational attainment: First stage of secondary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;30.1
Total persons;Educational attainment: First stage of secondary education;Have requested an official document or certificate;21.3
Total persons;Educational attainment: First stage of secondary education;Have applied for benefits or entitlements;17.9
Total persons;Educational attainment: First stage of secondary education;Other requests, claims or complaints;5.6
Total persons;Educational attainment: First stage of secondary education;Did not request an official document or submit a claim despite needing to do so;5.1
Total persons;Educational attainment: Second stage of secondary education;Total;9,919,183
Total persons;Educational attainment: Second stage of secondary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;48.1
Total persons;Educational attainment: Second stage of secondary education;Have requested an official document or certificate;36.5
Total persons;Educational attainment: Second stage of secondary education;Have applied for benefits or entitlements;24.9
Total persons;Educational attainment: Second stage of secondary education;Other requests, claims or complaints;8.0
Total persons;Educational attainment: Second stage of secondary education;Did not request an official document or submit a claim despite needing to do so;4.1
Total persons;Educational attainment: Higher vocational training;Total;5,140,582
Total persons;Educational attainment: Higher vocational training;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;50.8
Total persons;Educational attainment: Higher vocational training;Have requested an official document or certificate;41.1
Total persons;Educational attainment: Higher vocational training;Have applied for benefits or entitlements;24.7
Total persons;Educational attainment: Higher vocational training;Other requests, claims or complaints;10.0
Total persons;Educational attainment: Higher vocational training;Did not request an official document or submit a claim despite needing to do so;3.6
Total persons;Educational attainment: University diploma and equivalent;Total;4,174,438
Total persons;Educational attainment: University diploma and equivalent;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;56.0
Total persons;Educational attainment: University diploma and equivalent;Have requested an official document or certificate;47.1
Total persons;Educational attainment: University diploma and equivalent;Have applied for benefits or entitlements;27.0
Total persons;Educational attainment: University diploma and equivalent;Other requests, claims or complaints;11.6
Total persons;Educational attainment: University diploma and equivalent;Did not request an official document or submit a claim despite needing to do so;4.6
Total persons;Educational attainment: University degree, master's degree and equivalent;Total;5,919,511
Total persons;Educational attainment: University degree, master's degree and equivalent;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;61.6
Total persons;Educational attainment: University degree, master's degree and equivalent;Have requested an official document or certificate;50.7
Total persons;Educational attainment: University degree, master's degree and equivalent;Have applied for benefits or entitlements;30.6
Total persons;Educational attainment: University degree, master's degree and equivalent;Other requests, claims or complaints;13.6
Total persons;Educational attainment: University degree, master's degree and equivalent;Did not request an official document or submit a claim despite needing to do so;2.9
Total persons;Educational attainment: Doctorate;Total;455,086
Total persons;Educational attainment: Doctorate;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;63.9
Total persons;Educational attainment: Doctorate;Have requested an official document or certificate;50.1
Total persons;Educational attainment: Doctorate;Have applied for benefits or entitlements;28.4
Total persons;Educational attainment: Doctorate;Other requests, claims or complaints;13.5
Total persons;Educational attainment: Doctorate;Did not request an official document or submit a claim despite needing to do so;0.9
Total persons;Educational attainment: Other;Total;443,317
Total persons;Educational attainment: Other;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;44.1
Total persons;Educational attainment: Other;Have requested an official document or certificate;36.7
Total persons;Educational attainment: Other;Have applied for benefits or entitlements;15.0
Total persons;Educational attainment: Other;Other requests, claims or complaints;6.0
Total persons;Educational attainment: Other;Did not request an official document or submit a claim despite needing to do so;2.2
Total persons;Employment status: Employed;Total;21,736,738
Total persons;Employment status: Employed;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.2
Total persons;Employment status: Employed;Have requested an official document or certificate;42.2
Total persons;Employment status: Employed;Have applied for benefits or entitlements;24.4
Total persons;Employment status: Employed;Other requests, claims or complaints;10.3
Total persons;Employment status: Employed;Did not request an official document or submit a claim despite needing to do so;3.6
Total persons;Employment status: Unemployed;Total;3,027,257
Total persons;Employment status: Unemployed;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;49.4
Total persons;Employment status: Unemployed;Have requested an official document or certificate;33.5
Total persons;Employment status: Unemployed;Have applied for benefits or entitlements;32.4
Total persons;Employment status: Unemployed;Other requests, claims or complaints;9.7
Total persons;Employment status: Unemployed;Did not request an official document or submit a claim despite needing to do so;7.3
Total persons;Employment status: Inactive: Students;Total;3,659,452
Total persons;Employment status: Inactive: Students;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.9
Total persons;Employment status: Inactive: Students;Have requested an official document or certificate;36.8
Total persons;Employment status: Inactive: Students;Have applied for benefits or entitlements;32.0
Total persons;Employment status: Inactive: Students;Other requests, claims or complaints;6.0
Total persons;Employment status: Inactive: Students;Did not request an official document or submit a claim despite needing to do so;2.3
Total persons;Employment status: Inactive: Homemakers;Total;1,477,670
Total persons;Employment status: Inactive: Homemakers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;28.5
Total persons;Employment status: Inactive: Homemakers;Have requested an official document or certificate;18.5
Total persons;Employment status: Inactive: Homemakers;Have applied for benefits or entitlements;15.9
Total persons;Employment status: Inactive: Homemakers;Other requests, claims or complaints;4.6
Total persons;Employment status: Inactive: Homemakers;Did not request an official document or submit a claim despite needing to do so;5.4
Total persons;Employment status: Inactive: Pensioners;Total;5,819,411
Total persons;Employment status: Inactive: Pensioners;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;22.4
Total persons;Employment status: Inactive: Pensioners;Have requested an official document or certificate;15.3
Total persons;Employment status: Inactive: Pensioners;Have applied for benefits or entitlements;10.6
Total persons;Employment status: Inactive: Pensioners;Other requests, claims or complaints;4.9
Total persons;Employment status: Inactive: Pensioners;Did not request an official document or submit a claim despite needing to do so;6.5
Total persons;Employment status: Other employment status;Total;1,913,960
Total persons;Employment status: Other employment status;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;37.7
Total persons;Employment status: Other employment status;Have requested an official document or certificate;31.7
Total persons;Employment status: Other employment status;Have applied for benefits or entitlements;19.6
Total persons;Employment status: Other employment status;Other requests, claims or complaints;7.0
Total persons;Employment status: Other employment status;Did not request an official document or submit a claim despite needing to do so;5.9
Total persons;Professional status (in main job): Employee with a permanent contract;Total;15,709,471
Total persons;Professional status (in main job): Employee with a permanent contract;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.0
Total persons;Professional status (in main job): Employee with a permanent contract;Have requested an official document or certificate;41.9
Total persons;Professional status (in main job): Employee with a permanent contract;Have applied for benefits or entitlements;23.6
Total persons;Professional status (in main job): Employee with a permanent contract;Other requests, claims or complaints;10.7
Total persons;Professional status (in main job): Employee with a permanent contract;Did not request an official document or submit a claim despite needing to do so;3.1
Total persons;Professional status (in main job): Employee with a temporary contract;Total;2,563,780
Total persons;Professional status (in main job): Employee with a temporary contract;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;59.6
Total persons;Professional status (in main job): Employee with a temporary contract;Have requested an official document or certificate;48.0
Total persons;Professional status (in main job): Employee with a temporary contract;Have applied for benefits or entitlements;34.2
Total persons;Professional status (in main job): Employee with a temporary contract;Other requests, claims or complaints;8.7
Total persons;Professional status (in main job): Employee with a temporary contract;Did not request an official document or submit a claim despite needing to do so;3.9
Total persons;Professional status (in main job): Self-employed with employees;Total;1,348,985
Total persons;Professional status (in main job): Self-employed with employees;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;45.4
Total persons;Professional status (in main job): Self-employed with employees;Have requested an official document or certificate;38.9
Total persons;Professional status (in main job): Self-employed with employees;Have applied for benefits or entitlements;21.1
Total persons;Professional status (in main job): Self-employed with employees;Other requests, claims or complaints;12.2
Total persons;Professional status (in main job): Self-employed with employees;Did not request an official document or submit a claim despite needing to do so;5.3
Total persons;Professional status (in main job): Self-employed without employees;Total;1,982,039
Total persons;Professional status (in main job): Self-employed without employees;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;46.6
Total persons;Professional status (in main job): Self-employed without employees;Have requested an official document or certificate;39.9
Total persons;Professional status (in main job): Self-employed without employees;Have applied for benefits or entitlements;20.6
Total persons;Professional status (in main job): Self-employed without employees;Other requests, claims or complaints;8.4
Total persons;Professional status (in main job): Self-employed without employees;Did not request an official document or submit a claim despite needing to do so;5.4
Total persons;Professional status (in main job): Contributing family worker (no agreed salary);Total;132,463
Total persons;Professional status (in main job): Contributing family worker (no agreed salary);Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;42.4
Total persons;Professional status (in main job): Contributing family worker (no agreed salary);Have requested an official document or certificate;36.2
Total persons;Professional status (in main job): Contributing family worker (no agreed salary);Have applied for benefits or entitlements;11.2
Total persons;Professional status (in main job): Contributing family worker (no agreed salary);Other requests, claims or complaints;8.6
Total persons;Professional status (in main job): Contributing family worker (no agreed salary);Did not request an official document or submit a claim despite needing to do so;2.3
Total persons;Working hours (in main job): Full-time;Total;18,448,392
Total persons;Working hours (in main job): Full-time;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.6
Total persons;Working hours (in main job): Full-time;Have requested an official document or certificate;42.8
Total persons;Working hours (in main job): Full-time;Have applied for benefits or entitlements;24.0
Total persons;Working hours (in main job): Full-time;Other requests, claims or complaints;10.7
Total persons;Working hours (in main job): Full-time;Did not request an official document or submit a claim despite needing to do so;3.5
Total persons;Working hours (in main job): Part-time;Total;3,288,346
Total persons;Working hours (in main job): Part-time;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;48.9
Total persons;Working hours (in main job): Part-time;Have requested an official document or certificate;39.1
Total persons;Working hours (in main job): Part-time;Have applied for benefits or entitlements;26.4
Total persons;Working hours (in main job): Part-time;Other requests, claims or complaints;8.2
Total persons;Working hours (in main job): Part-time;Did not request an official document or submit a claim despite needing to do so;3.7
Total persons;Main occupation: Manual;Total;6,004,888
Total persons;Main occupation: Manual;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;39.6
Total persons;Main occupation: Manual;Have requested an official document or certificate;32.1
Total persons;Main occupation: Manual;Have applied for benefits or entitlements;18.0
Total persons;Main occupation: Manual;Other requests, claims or complaints;6.5
Total persons;Main occupation: Manual;Did not request an official document or submit a claim despite needing to do so;5.4
Total persons;Main occupation: Non-manual;Total;15,731,851
Total persons;Main occupation: Non-manual;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;55.6
Total persons;Main occupation: Non-manual;Have requested an official document or certificate;46.0
Total persons;Main occupation: Non-manual;Have applied for benefits or entitlements;26.8
Total persons;Main occupation: Non-manual;Other requests, claims or complaints;11.8
Total persons;Main occupation: Non-manual;Did not request an official document or submit a claim despite needing to do so;2.9
Total persons;Main occupation: ICT workers;Total;1,039,221
Total persons;Main occupation: ICT workers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;60.6
Total persons;Main occupation: ICT workers;Have requested an official document or certificate;51.4
Total persons;Main occupation: ICT workers;Have applied for benefits or entitlements;23.9
Total persons;Main occupation: ICT workers;Other requests, claims or complaints;12.4
Total persons;Main occupation: ICT workers;Did not request an official document or submit a claim despite needing to do so;3.1
Total persons;Main occupation: Other workers;Total;20,697,517
Total persons;Main occupation: Other workers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;50.7
Total persons;Main occupation: Other workers;Have requested an official document or certificate;41.7
Total persons;Main occupation: Other workers;Have applied for benefits or entitlements;24.4
Total persons;Main occupation: Other workers;Other requests, claims or complaints;10.2
Total persons;Main occupation: Other workers;Did not request an official document or submit a claim despite needing to do so;3.6
Total persons;Net monthly income per consumption unit: First quintile;Total;7,077,033
Total persons;Net monthly income per consumption unit: First quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;45.9
Total persons;Net monthly income per consumption unit: First quintile;Have requested an official document or certificate;36.8
Total persons;Net monthly income per consumption unit: First quintile;Have applied for benefits or entitlements;24.5
Total persons;Net monthly income per consumption unit: First quintile;Other requests, claims or complaints;7.7
Total persons;Net monthly income per consumption unit: First quintile;Did not request an official document or submit a claim despite needing to do so;4.3
Total persons;Net monthly income per consumption unit: Second quintile;Total;6,693,503
Total persons;Net monthly income per consumption unit: Second quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;42.1
Total persons;Net monthly income per consumption unit: Second quintile;Have requested an official document or certificate;31.8
Total persons;Net monthly income per consumption unit: Second quintile;Have applied for benefits or entitlements;24.5
Total persons;Net monthly income per consumption unit: Second quintile;Other requests, claims or complaints;8.1
Total persons;Net monthly income per consumption unit: Second quintile;Did not request an official document or submit a claim despite needing to do so;5.5
Total persons;Net monthly income per consumption unit: Third quintile;Total;6,830,831
Total persons;Net monthly income per consumption unit: Third quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;45.5
Total persons;Net monthly income per consumption unit: Third quintile;Have requested an official document or certificate;35.1
Total persons;Net monthly income per consumption unit: Third quintile;Have applied for benefits or entitlements;25.3
Total persons;Net monthly income per consumption unit: Third quintile;Other requests, claims or complaints;8.5
Total persons;Net monthly income per consumption unit: Third quintile;Did not request an official document or submit a claim despite needing to do so;4.2
Total persons;Net monthly income per consumption unit: Fourth quintile;Total;7,072,051
Total persons;Net monthly income per consumption unit: Fourth quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;43.8
Total persons;Net monthly income per consumption unit: Fourth quintile;Have requested an official document or certificate;33.5
Total persons;Net monthly income per consumption unit: Fourth quintile;Have applied for benefits or entitlements;21.4
Total persons;Net monthly income per consumption unit: Fourth quintile;Other requests, claims or complaints;8.8
Total persons;Net monthly income per consumption unit: Fourth quintile;Did not request an official document or submit a claim despite needing to do so;4.0
Total persons;Net monthly income per consumption unit: Fifth quintile;Total;7,204,147
Total persons;Net monthly income per consumption unit: Fifth quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;48.0
Total persons;Net monthly income per consumption unit: Fifth quintile;Have requested an official document or certificate;39.1
Total persons;Net monthly income per consumption unit: Fifth quintile;Have applied for benefits or entitlements;21.2
Total persons;Net monthly income per consumption unit: Fifth quintile;Other requests, claims or complaints;9.3
Total persons;Net monthly income per consumption unit: Fifth quintile;Did not request an official document or submit a claim despite needing to do so;4.2
Total persons;Net monthly income per consumption unit: Don't know/No answer;Total;2,756,924
Total persons;Net monthly income per consumption unit: Don't know/No answer;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;44.9
Total persons;Net monthly income per consumption unit: Don't know/No answer;Have requested an official document or certificate;36.1
Total persons;Net monthly income per consumption unit: Don't know/No answer;Have applied for benefits or entitlements;19.3
Total persons;Net monthly income per consumption unit: Don't know/No answer;Other requests, claims or complaints;10.3
Total persons;Net monthly income per consumption unit: Don't know/No answer;Did not request an official document or submit a claim despite needing to do so;3.7
Internet users in the last 12 months;Total persons;Total;36,814,969
Internet users in the last 12 months;Total persons;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;46.1
Internet users in the last 12 months;Total persons;Have requested an official document or certificate;36.2
Internet users in the last 12 months;Total persons;Have applied for benefits or entitlements;23.6
Internet users in the last 12 months;Total persons;Other requests, claims or complaints;8.8
Internet users in the last 12 months;Total persons;Did not request an official document or submit a claim despite needing to do so;4.5
Internet users in the last 12 months;Educational attainment: Less than primary education;Total;509,402
Internet users in the last 12 months;Educational attainment: Less than primary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;18.2
Internet users in the last 12 months;Educational attainment: Less than primary education;Have requested an official document or certificate;13.1
Internet users in the last 12 months;Educational attainment: Less than primary education;Have applied for benefits or entitlements;9.9
Internet users in the last 12 months;Educational attainment: Less than primary education;Other requests, claims or complaints;3.7
Internet users in the last 12 months;Educational attainment: Less than primary education;Did not request an official document or submit a claim despite needing to do so;13.7
Internet users in the last 12 months;Educational attainment: Primary education;Total;2,562,811
Internet users in the last 12 months;Educational attainment: Primary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;23.5
Internet users in the last 12 months;Educational attainment: Primary education;Have requested an official document or certificate;17.1
Internet users in the last 12 months;Educational attainment: Primary education;Have applied for benefits or entitlements;12.2
Internet users in the last 12 months;Educational attainment: Primary education;Other requests, claims or complaints;3.6
Internet users in the last 12 months;Educational attainment: Primary education;Did not request an official document or submit a claim despite needing to do so;8.1
Internet users in the last 12 months;Educational attainment: First stage of secondary education;Total;7,839,912
Internet users in the last 12 months;Educational attainment: First stage of secondary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;30.9
Internet users in the last 12 months;Educational attainment: First stage of secondary education;Have requested an official document or certificate;21.8
Internet users in the last 12 months;Educational attainment: First stage of secondary education;Have applied for benefits or entitlements;18.3
Internet users in the last 12 months;Educational attainment: First stage of secondary education;Other requests, claims or complaints;5.7
Internet users in the last 12 months;Educational attainment: First stage of secondary education;Did not request an official document or submit a claim despite needing to do so;5.2
Internet users in the last 12 months;Educational attainment: Second stage of secondary education;Total;9,839,707
Internet users in the last 12 months;Educational attainment: Second stage of secondary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;48.5
Internet users in the last 12 months;Educational attainment: Second stage of secondary education;Have requested an official document or certificate;36.8
Internet users in the last 12 months;Educational attainment: Second stage of secondary education;Have applied for benefits or entitlements;25.1
Internet users in the last 12 months;Educational attainment: Second stage of secondary education;Other requests, claims or complaints;8.0
Internet users in the last 12 months;Educational attainment: Second stage of secondary education;Did not request an official document or submit a claim despite needing to do so;4.2
Internet users in the last 12 months;Educational attainment: Higher vocational training;Total;5,125,726
Internet users in the last 12 months;Educational attainment: Higher vocational training;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.0
Internet users in the last 12 months;Educational attainment: Higher vocational training;Have requested an official document or certificate;41.2
Internet users in the last 12 months;Educational attainment: Higher vocational training;Have applied for benefits or entitlements;24.8
Internet users in the last 12 months;Educational attainment: Higher vocational training;Other requests, claims or complaints;10.0
Internet users in the last 12 months;Educational attainment: Higher vocational training;Did not request an official document or submit a claim despite needing to do so;3.6
Internet users in the last 12 months;Educational attainment: University diploma and equivalent;Total;4,161,964
Internet users in the last 12 months;Educational attainment: University diploma and equivalent;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;56.2
Internet users in the last 12 months;Educational attainment: University diploma and equivalent;Have requested an official document or certificate;47.2
Internet users in the last 12 months;Educational attainment: University diploma and equivalent;Have applied for benefits or entitlements;27.1
Internet users in the last 12 months;Educational attainment: University diploma and equivalent;Other requests, claims or complaints;11.6
Internet users in the last 12 months;Educational attainment: University diploma and equivalent;Did not request an official document or submit a claim despite needing to do so;4.6
Internet users in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Total;5,909,959
Internet users in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;61.7
Internet users in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Have requested an official document or certificate;50.8
Internet users in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Have applied for benefits or entitlements;30.6
Internet users in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Other requests, claims or complaints;13.6
Internet users in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Did not request an official document or submit a claim despite needing to do so;2.9
Internet users in the last 12 months;Educational attainment: Doctorate;Total;453,169
Internet users in the last 12 months;Educational attainment: Doctorate;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;64.2
Internet users in the last 12 months;Educational attainment: Doctorate;Have requested an official document or certificate;50.3
Internet users in the last 12 months;Educational attainment: Doctorate;Have applied for benefits or entitlements;28.5
Internet users in the last 12 months;Educational attainment: Doctorate;Other requests, claims or complaints;13.5
Internet users in the last 12 months;Educational attainment: Doctorate;Did not request an official document or submit a claim despite needing to do so;0.9
Internet users in the last 12 months;Educational attainment: Other;Total;412,318
Internet users in the last 12 months;Educational attainment: Other;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;47.4
Internet users in the last 12 months;Educational attainment: Other;Have requested an official document or certificate;39.5
Internet users in the last 12 months;Educational attainment: Other;Have applied for benefits or entitlements;16.1
Internet users in the last 12 months;Educational attainment: Other;Other requests, claims or complaints;6.5
Internet users in the last 12 months;Educational attainment: Other;Did not request an official document or submit a claim despite needing to do so;2.4
Internet users in the last 12 months;Employment status: Employed;Total;21,675,356
Internet users in the last 12 months;Employment status: Employed;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.3
Internet users in the last 12 months;Employment status: Employed;Have requested an official document or certificate;42.3
Internet users in the last 12 months;Employment status: Employed;Have applied for benefits or entitlements;24.4
Internet users in the last 12 months;Employment status: Employed;Other requests, claims or complaints;10.3
Internet users in the last 12 months;Employment status: Employed;Did not request an official document or submit a claim despite needing to do so;3.6
Internet users in the last 12 months;Employment status: Unemployed;Total;2,989,534
Internet users in the last 12 months;Employment status: Unemployed;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;50.0
Internet users in the last 12 months;Employment status: Unemployed;Have requested an official document or certificate;34.0
Internet users in the last 12 months;Employment status: Unemployed;Have applied for benefits or entitlements;32.8
Internet users in the last 12 months;Employment status: Unemployed;Other requests, claims or complaints;9.8
Internet users in the last 12 months;Employment status: Unemployed;Did not request an official document or submit a claim despite needing to do so;7.4
Internet users in the last 12 months;Employment status: Inactive: Students;Total;3,658,101
Internet users in the last 12 months;Employment status: Inactive: Students;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;52.0
Internet users in the last 12 months;Employment status: Inactive: Students;Have requested an official document or certificate;36.9
Internet users in the last 12 months;Employment status: Inactive: Students;Have applied for benefits or entitlements;32.0
Internet users in the last 12 months;Employment status: Inactive: Students;Other requests, claims or complaints;6.0
Internet users in the last 12 months;Employment status: Inactive: Students;Did not request an official document or submit a claim despite needing to do so;2.3
Internet users in the last 12 months;Employment status: Inactive: Homemakers;Total;1,400,510
Internet users in the last 12 months;Employment status: Inactive: Homemakers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;30.1
Internet users in the last 12 months;Employment status: Inactive: Homemakers;Have requested an official document or certificate;19.5
Internet users in the last 12 months;Employment status: Inactive: Homemakers;Have applied for benefits or entitlements;16.7
Internet users in the last 12 months;Employment status: Inactive: Homemakers;Other requests, claims or complaints;4.8
Internet users in the last 12 months;Employment status: Inactive: Homemakers;Did not request an official document or submit a claim despite needing to do so;5.7
Internet users in the last 12 months;Employment status: Inactive: Pensioners;Total;5,246,366
Internet users in the last 12 months;Employment status: Inactive: Pensioners;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;24.9
Internet users in the last 12 months;Employment status: Inactive: Pensioners;Have requested an official document or certificate;17.0
Internet users in the last 12 months;Employment status: Inactive: Pensioners;Have applied for benefits or entitlements;11.7
Internet users in the last 12 months;Employment status: Inactive: Pensioners;Other requests, claims or complaints;5.4
Internet users in the last 12 months;Employment status: Inactive: Pensioners;Did not request an official document or submit a claim despite needing to do so;7.2
Internet users in the last 12 months;Employment status: Other employment status;Total;1,845,103
Internet users in the last 12 months;Employment status: Other employment status;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;39.1
Internet users in the last 12 months;Employment status: Other employment status;Have requested an official document or certificate;32.8
Internet users in the last 12 months;Employment status: Other employment status;Have applied for benefits or entitlements;20.3
Internet users in the last 12 months;Employment status: Other employment status;Other requests, claims or complaints;7.2
Internet users in the last 12 months;Employment status: Other employment status;Did not request an official document or submit a claim despite needing to do so;6.1
Internet users in the last 12 months;Professional status (in main job): Employee with a permanent contract;Total;15,683,676
Internet users in the last 12 months;Professional status (in main job): Employee with a permanent contract;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.0
Internet users in the last 12 months;Professional status (in main job): Employee with a permanent contract;Have requested an official document or certificate;41.9
Internet users in the last 12 months;Professional status (in main job): Employee with a permanent contract;Have applied for benefits or entitlements;23.7
Internet users in the last 12 months;Professional status (in main job): Employee with a permanent contract;Other requests, claims or complaints;10.7
Internet users in the last 12 months;Professional status (in main job): Employee with a permanent contract;Did not request an official document or submit a claim despite needing to do so;3.1
Internet users in the last 12 months;Professional status (in main job): Employee with a temporary contract;Total;2,554,302
Internet users in the last 12 months;Professional status (in main job): Employee with a temporary contract;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;59.8
Internet users in the last 12 months;Professional status (in main job): Employee with a temporary contract;Have requested an official document or certificate;48.2
Internet users in the last 12 months;Professional status (in main job): Employee with a temporary contract;Have applied for benefits or entitlements;34.3
Internet users in the last 12 months;Professional status (in main job): Employee with a temporary contract;Other requests, claims or complaints;8.7
Internet users in the last 12 months;Professional status (in main job): Employee with a temporary contract;Did not request an official document or submit a claim despite needing to do so;3.9
Internet users in the last 12 months;Professional status (in main job): Self-employed with employees;Total;1,345,920
Internet users in the last 12 months;Professional status (in main job): Self-employed with employees;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;45.5
Internet users in the last 12 months;Professional status (in main job): Self-employed with employees;Have requested an official document or certificate;39.0
Internet users in the last 12 months;Professional status (in main job): Self-employed with employees;Have applied for benefits or entitlements;21.1
Internet users in the last 12 months;Professional status (in main job): Self-employed with employees;Other requests, claims or complaints;12.2
Internet users in the last 12 months;Professional status (in main job): Self-employed with employees;Did not request an official document or submit a claim despite needing to do so;5.3
Internet users in the last 12 months;Professional status (in main job): Self-employed without employees;Total;1,967,902
Internet users in the last 12 months;Professional status (in main job): Self-employed without employees;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;46.9
Internet users in the last 12 months;Professional status (in main job): Self-employed without employees;Have requested an official document or certificate;40.2
Internet users in the last 12 months;Professional status (in main job): Self-employed without employees;Have applied for benefits or entitlements;20.7
Internet users in the last 12 months;Professional status (in main job): Self-employed without employees;Other requests, claims or complaints;8.4
Internet users in the last 12 months;Professional status (in main job): Self-employed without employees;Did not request an official document or submit a claim despite needing to do so;5.4
Internet users in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Total;123,556
Internet users in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;45.5
Internet users in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Have requested an official document or certificate;38.8
Internet users in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Have applied for benefits or entitlements;12.0
Internet users in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Other requests, claims or complaints;9.2
Internet users in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Did not request an official document or submit a claim despite needing to do so;2.5
Internet users in the last 12 months;Working hours (in main job): Full-time;Total;18,394,294
Internet users in the last 12 months;Working hours (in main job): Full-time;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.7
Internet users in the last 12 months;Working hours (in main job): Full-time;Have requested an official document or certificate;42.9
Internet users in the last 12 months;Working hours (in main job): Full-time;Have applied for benefits or entitlements;24.1
Internet users in the last 12 months;Working hours (in main job): Full-time;Other requests, claims or complaints;10.7
Internet users in the last 12 months;Working hours (in main job): Full-time;Did not request an official document or submit a claim despite needing to do so;3.6
Internet users in the last 12 months;Working hours (in main job): Part-time;Total;3,281,062
Internet users in the last 12 months;Working hours (in main job): Part-time;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;49.0
Internet users in the last 12 months;Working hours (in main job): Part-time;Have requested an official document or certificate;39.2
Internet users in the last 12 months;Working hours (in main job): Part-time;Have applied for benefits or entitlements;26.5
Internet users in the last 12 months;Working hours (in main job): Part-time;Other requests, claims or complaints;8.2
Internet users in the last 12 months;Working hours (in main job): Part-time;Did not request an official document or submit a claim despite needing to do so;3.7
Internet users in the last 12 months;Main occupation: Manual;Total;5,952,513
Internet users in the last 12 months;Main occupation: Manual;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;40.0
Internet users in the last 12 months;Main occupation: Manual;Have requested an official document or certificate;32.4
Internet users in the last 12 months;Main occupation: Manual;Have applied for benefits or entitlements;18.1
Internet users in the last 12 months;Main occupation: Manual;Other requests, claims or complaints;6.6
Internet users in the last 12 months;Main occupation: Manual;Did not request an official document or submit a claim despite needing to do so;5.5
Internet users in the last 12 months;Main occupation: Non-manual;Total;15,722,843
Internet users in the last 12 months;Main occupation: Non-manual;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;55.6
Internet users in the last 12 months;Main occupation: Non-manual;Have requested an official document or certificate;46.1
Internet users in the last 12 months;Main occupation: Non-manual;Have applied for benefits or entitlements;26.8
Internet users in the last 12 months;Main occupation: Non-manual;Other requests, claims or complaints;11.8
Internet users in the last 12 months;Main occupation: Non-manual;Did not request an official document or submit a claim despite needing to do so;2.9
Internet users in the last 12 months;Main occupation: ICT workers;Total;1,039,221
Internet users in the last 12 months;Main occupation: ICT workers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;60.6
Internet users in the last 12 months;Main occupation: ICT workers;Have requested an official document or certificate;51.4
Internet users in the last 12 months;Main occupation: ICT workers;Have applied for benefits or entitlements;23.9
Internet users in the last 12 months;Main occupation: ICT workers;Other requests, claims or complaints;12.4
Internet users in the last 12 months;Main occupation: ICT workers;Did not request an official document or submit a claim despite needing to do so;3.1
Internet users in the last 12 months;Main occupation: Other workers;Total;20,636,135
Internet users in the last 12 months;Main occupation: Other workers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;50.9
Internet users in the last 12 months;Main occupation: Other workers;Have requested an official document or certificate;41.9
Internet users in the last 12 months;Main occupation: Other workers;Have applied for benefits or entitlements;24.5
Internet users in the last 12 months;Main occupation: Other workers;Other requests, claims or complaints;10.2
Internet users in the last 12 months;Main occupation: Other workers;Did not request an official document or submit a claim despite needing to do so;3.6
Internet users in the last 12 months;Net monthly income per consumption unit: First quintile;Total;6,895,062
Internet users in the last 12 months;Net monthly income per consumption unit: First quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;47.1
Internet users in the last 12 months;Net monthly income per consumption unit: First quintile;Have requested an official document or certificate;37.8
Internet users in the last 12 months;Net monthly income per consumption unit: First quintile;Have applied for benefits or entitlements;25.2
Internet users in the last 12 months;Net monthly income per consumption unit: First quintile;Other requests, claims or complaints;7.9
Internet users in the last 12 months;Net monthly income per consumption unit: First quintile;Did not request an official document or submit a claim despite needing to do so;4.4
Internet users in the last 12 months;Net monthly income per consumption unit: Second quintile;Total;6,503,744
Internet users in the last 12 months;Net monthly income per consumption unit: Second quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;43.4
Internet users in the last 12 months;Net monthly income per consumption unit: Second quintile;Have requested an official document or certificate;32.7
Internet users in the last 12 months;Net monthly income per consumption unit: Second quintile;Have applied for benefits or entitlements;25.2
Internet users in the last 12 months;Net monthly income per consumption unit: Second quintile;Other requests, claims or complaints;8.3
Internet users in the last 12 months;Net monthly income per consumption unit: Second quintile;Did not request an official document or submit a claim despite needing to do so;5.7
Internet users in the last 12 months;Net monthly income per consumption unit: Third quintile;Total;6,672,165
Internet users in the last 12 months;Net monthly income per consumption unit: Third quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;46.6
Internet users in the last 12 months;Net monthly income per consumption unit: Third quintile;Have requested an official document or certificate;35.9
Internet users in the last 12 months;Net monthly income per consumption unit: Third quintile;Have applied for benefits or entitlements;25.9
Internet users in the last 12 months;Net monthly income per consumption unit: Third quintile;Other requests, claims or complaints;8.8
Internet users in the last 12 months;Net monthly income per consumption unit: Third quintile;Did not request an official document or submit a claim despite needing to do so;4.3
Internet users in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Total;6,978,153
Internet users in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;44.4
Internet users in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Have requested an official document or certificate;33.9
Internet users in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Have applied for benefits or entitlements;21.7
Internet users in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Other requests, claims or complaints;8.9
Internet users in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Did not request an official document or submit a claim despite needing to do so;4.0
Internet users in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Total;7,112,399
Internet users in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;48.6
Internet users in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Have requested an official document or certificate;39.6
Internet users in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Have applied for benefits or entitlements;21.5
Internet users in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Other requests, claims or complaints;9.4
Internet users in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Did not request an official document or submit a claim despite needing to do so;4.2
Internet users in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Total;2,653,446
Internet users in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;46.6
Internet users in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Have requested an official document or certificate;37.5
Internet users in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Have applied for benefits or entitlements;20.0
Internet users in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Other requests, claims or complaints;10.7
Internet users in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Did not request an official document or submit a claim despite needing to do so;3.9
Internet users in the last 3 months;Total persons;Total;36,718,725
Internet users in the last 3 months;Total persons;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;46.2
Internet users in the last 3 months;Total persons;Have requested an official document or certificate;36.2
Internet users in the last 3 months;Total persons;Have applied for benefits or entitlements;23.6
Internet users in the last 3 months;Total persons;Other requests, claims or complaints;8.8
Internet users in the last 3 months;Total persons;Did not request an official document or submit a claim despite needing to do so;4.5
Internet users in the last 3 months;Educational attainment: Less than primary education;Total;496,007
Internet users in the last 3 months;Educational attainment: Less than primary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;18.7
Internet users in the last 3 months;Educational attainment: Less than primary education;Have requested an official document or certificate;13.5
Internet users in the last 3 months;Educational attainment: Less than primary education;Have applied for benefits or entitlements;10.1
Internet users in the last 3 months;Educational attainment: Less than primary education;Other requests, claims or complaints;3.8
Internet users in the last 3 months;Educational attainment: Less than primary education;Did not request an official document or submit a claim despite needing to do so;14.1
Internet users in the last 3 months;Educational attainment: Primary education;Total;2,554,083
Internet users in the last 3 months;Educational attainment: Primary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;23.5
Internet users in the last 3 months;Educational attainment: Primary education;Have requested an official document or certificate;17.1
Internet users in the last 3 months;Educational attainment: Primary education;Have applied for benefits or entitlements;12.2
Internet users in the last 3 months;Educational attainment: Primary education;Other requests, claims or complaints;3.6
Internet users in the last 3 months;Educational attainment: Primary education;Did not request an official document or submit a claim despite needing to do so;8.1
Internet users in the last 3 months;Educational attainment: First stage of secondary education;Total;7,820,859
Internet users in the last 3 months;Educational attainment: First stage of secondary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;30.9
Internet users in the last 3 months;Educational attainment: First stage of secondary education;Have requested an official document or certificate;21.9
Internet users in the last 3 months;Educational attainment: First stage of secondary education;Have applied for benefits or entitlements;18.4
Internet users in the last 3 months;Educational attainment: First stage of secondary education;Other requests, claims or complaints;5.8
Internet users in the last 3 months;Educational attainment: First stage of secondary education;Did not request an official document or submit a claim despite needing to do so;5.2
Internet users in the last 3 months;Educational attainment: Second stage of secondary education;Total;9,810,439
Internet users in the last 3 months;Educational attainment: Second stage of secondary education;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;48.6
Internet users in the last 3 months;Educational attainment: Second stage of secondary education;Have requested an official document or certificate;36.9
Internet users in the last 3 months;Educational attainment: Second stage of secondary education;Have applied for benefits or entitlements;25.2
Internet users in the last 3 months;Educational attainment: Second stage of secondary education;Other requests, claims or complaints;8.1
Internet users in the last 3 months;Educational attainment: Second stage of secondary education;Did not request an official document or submit a claim despite needing to do so;4.2
Internet users in the last 3 months;Educational attainment: Higher vocational training;Total;5,118,557
Internet users in the last 3 months;Educational attainment: Higher vocational training;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.0
Internet users in the last 3 months;Educational attainment: Higher vocational training;Have requested an official document or certificate;41.2
Internet users in the last 3 months;Educational attainment: Higher vocational training;Have applied for benefits or entitlements;24.8
Internet users in the last 3 months;Educational attainment: Higher vocational training;Other requests, claims or complaints;10.0
Internet users in the last 3 months;Educational attainment: Higher vocational training;Did not request an official document or submit a claim despite needing to do so;3.6
Internet users in the last 3 months;Educational attainment: University diploma and equivalent;Total;4,147,766
Internet users in the last 3 months;Educational attainment: University diploma and equivalent;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;56.4
Internet users in the last 3 months;Educational attainment: University diploma and equivalent;Have requested an official document or certificate;47.4
Internet users in the last 3 months;Educational attainment: University diploma and equivalent;Have applied for benefits or entitlements;27.2
Internet users in the last 3 months;Educational attainment: University diploma and equivalent;Other requests, claims or complaints;11.7
Internet users in the last 3 months;Educational attainment: University diploma and equivalent;Did not request an official document or submit a claim despite needing to do so;4.6
Internet users in the last 3 months;Educational attainment: University degree, master's degree and equivalent;Total;5,907,017
Internet users in the last 3 months;Educational attainment: University degree, master's degree and equivalent;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;61.7
Internet users in the last 3 months;Educational attainment: University degree, master's degree and equivalent;Have requested an official document or certificate;50.8
Internet users in the last 3 months;Educational attainment: University degree, master's degree and equivalent;Have applied for benefits or entitlements;30.6
Internet users in the last 3 months;Educational attainment: University degree, master's degree and equivalent;Other requests, claims or complaints;13.6
Internet users in the last 3 months;Educational attainment: University degree, master's degree and equivalent;Did not request an official document or submit a claim despite needing to do so;2.9
Internet users in the last 3 months;Educational attainment: Doctorate;Total;451,680
Internet users in the last 3 months;Educational attainment: Doctorate;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;64.4
Internet users in the last 3 months;Educational attainment: Doctorate;Have requested an official document or certificate;50.4
Internet users in the last 3 months;Educational attainment: Doctorate;Have applied for benefits or entitlements;28.6
Internet users in the last 3 months;Educational attainment: Doctorate;Other requests, claims or complaints;13.6
Internet users in the last 3 months;Educational attainment: Doctorate;Did not request an official document or submit a claim despite needing to do so;0.6
Internet users in the last 3 months;Educational attainment: Other;Total;412,318
Internet users in the last 3 months;Educational attainment: Other;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;47.4
Internet users in the last 3 months;Educational attainment: Other;Have requested an official document or certificate;39.5
Internet users in the last 3 months;Educational attainment: Other;Have applied for benefits or entitlements;16.1
Internet users in the last 3 months;Educational attainment: Other;Other requests, claims or complaints;6.5
Internet users in the last 3 months;Educational attainment: Other;Did not request an official document or submit a claim despite needing to do so;2.4
Internet users in the last 3 months;Employment status: Employed;Total;21,621,376
Internet users in the last 3 months;Employment status: Employed;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.4
Internet users in the last 3 months;Employment status: Employed;Have requested an official document or certificate;42.4
Internet users in the last 3 months;Employment status: Employed;Have applied for benefits or entitlements;24.5
Internet users in the last 3 months;Employment status: Employed;Other requests, claims or complaints;10.4
Internet users in the last 3 months;Employment status: Employed;Did not request an official document or submit a claim despite needing to do so;3.6
Internet users in the last 3 months;Employment status: Unemployed;Total;2,978,836
Internet users in the last 3 months;Employment status: Unemployed;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;50.1
Internet users in the last 3 months;Employment status: Unemployed;Have requested an official document or certificate;34.1
Internet users in the last 3 months;Employment status: Unemployed;Have applied for benefits or entitlements;32.8
Internet users in the last 3 months;Employment status: Unemployed;Other requests, claims or complaints;9.9
Internet users in the last 3 months;Employment status: Unemployed;Did not request an official document or submit a claim despite needing to do so;7.4
Internet users in the last 3 months;Employment status: Inactive: Students;Total;3,658,101
Internet users in the last 3 months;Employment status: Inactive: Students;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;52.0
Internet users in the last 3 months;Employment status: Inactive: Students;Have requested an official document or certificate;36.9
Internet users in the last 3 months;Employment status: Inactive: Students;Have applied for benefits or entitlements;32.0
Internet users in the last 3 months;Employment status: Inactive: Students;Other requests, claims or complaints;6.0
Internet users in the last 3 months;Employment status: Inactive: Students;Did not request an official document or submit a claim despite needing to do so;2.3
Internet users in the last 3 months;Employment status: Inactive: Homemakers;Total;1,398,026
Internet users in the last 3 months;Employment status: Inactive: Homemakers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;30.1
Internet users in the last 3 months;Employment status: Inactive: Homemakers;Have requested an official document or certificate;19.5
Internet users in the last 3 months;Employment status: Inactive: Homemakers;Have applied for benefits or entitlements;16.8
Internet users in the last 3 months;Employment status: Inactive: Homemakers;Other requests, claims or complaints;4.8
Internet users in the last 3 months;Employment status: Inactive: Homemakers;Did not request an official document or submit a claim despite needing to do so;5.7
Internet users in the last 3 months;Employment status: Inactive: Pensioners;Total;5,225,194
Internet users in the last 3 months;Employment status: Inactive: Pensioners;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;24.9
Internet users in the last 3 months;Employment status: Inactive: Pensioners;Have requested an official document or certificate;17.1
Internet users in the last 3 months;Employment status: Inactive: Pensioners;Have applied for benefits or entitlements;11.7
Internet users in the last 3 months;Employment status: Inactive: Pensioners;Other requests, claims or complaints;5.4
Internet users in the last 3 months;Employment status: Inactive: Pensioners;Did not request an official document or submit a claim despite needing to do so;7.2
Internet users in the last 3 months;Employment status: Other employment status;Total;1,837,192
Internet users in the last 3 months;Employment status: Other employment status;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;39.2
Internet users in the last 3 months;Employment status: Other employment status;Have requested an official document or certificate;33.0
Internet users in the last 3 months;Employment status: Other employment status;Have applied for benefits or entitlements;20.4
Internet users in the last 3 months;Employment status: Other employment status;Other requests, claims or complaints;7.2
Internet users in the last 3 months;Employment status: Other employment status;Did not request an official document or submit a claim despite needing to do so;6.2
Internet users in the last 3 months;Professional status (in main job): Employee with a permanent contract;Total;15,668,034
Internet users in the last 3 months;Professional status (in main job): Employee with a permanent contract;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.1
Internet users in the last 3 months;Professional status (in main job): Employee with a permanent contract;Have requested an official document or certificate;42.0
Internet users in the last 3 months;Professional status (in main job): Employee with a permanent contract;Have applied for benefits or entitlements;23.7
Internet users in the last 3 months;Professional status (in main job): Employee with a permanent contract;Other requests, claims or complaints;10.7
Internet users in the last 3 months;Professional status (in main job): Employee with a permanent contract;Did not request an official document or submit a claim despite needing to do so;3.1
Internet users in the last 3 months;Professional status (in main job): Employee with a temporary contract;Total;2,533,787
Internet users in the last 3 months;Professional status (in main job): Employee with a temporary contract;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;60.3
Internet users in the last 3 months;Professional status (in main job): Employee with a temporary contract;Have requested an official document or certificate;48.6
Internet users in the last 3 months;Professional status (in main job): Employee with a temporary contract;Have applied for benefits or entitlements;34.6
Internet users in the last 3 months;Professional status (in main job): Employee with a temporary contract;Other requests, claims or complaints;8.8
Internet users in the last 3 months;Professional status (in main job): Employee with a temporary contract;Did not request an official document or submit a claim despite needing to do so;4.0
Internet users in the last 3 months;Professional status (in main job): Self-employed with employees;Total;1,333,602
Internet users in the last 3 months;Professional status (in main job): Self-employed with employees;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;45.8
Internet users in the last 3 months;Professional status (in main job): Self-employed with employees;Have requested an official document or certificate;39.3
Internet users in the last 3 months;Professional status (in main job): Self-employed with employees;Have applied for benefits or entitlements;21.3
Internet users in the last 3 months;Professional status (in main job): Self-employed with employees;Other requests, claims or complaints;12.3
Internet users in the last 3 months;Professional status (in main job): Self-employed with employees;Did not request an official document or submit a claim despite needing to do so;5.4
Internet users in the last 3 months;Professional status (in main job): Self-employed without employees;Total;1,962,398
Internet users in the last 3 months;Professional status (in main job): Self-employed without employees;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;47.0
Internet users in the last 3 months;Professional status (in main job): Self-employed without employees;Have requested an official document or certificate;40.3
Internet users in the last 3 months;Professional status (in main job): Self-employed without employees;Have applied for benefits or entitlements;20.8
Internet users in the last 3 months;Professional status (in main job): Self-employed without employees;Other requests, claims or complaints;8.4
Internet users in the last 3 months;Professional status (in main job): Self-employed without employees;Did not request an official document or submit a claim despite needing to do so;5.4
Internet users in the last 3 months;Professional status (in main job): Contributing family worker (no agreed salary);Total;123,556
Internet users in the last 3 months;Professional status (in main job): Contributing family worker (no agreed salary);Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;45.5
Internet users in the last 3 months;Professional status (in main job): Contributing family worker (no agreed salary);Have requested an official document or certificate;38.8
Internet users in the last 3 months;Professional status (in main job): Contributing family worker (no agreed salary);Have applied for benefits or entitlements;12.0
Internet users in the last 3 months;Professional status (in main job): Contributing family worker (no agreed salary);Other requests, claims or complaints;9.2
Internet users in the last 3 months;Professional status (in main job): Contributing family worker (no agreed salary);Did not request an official document or submit a claim despite needing to do so;2.5
Internet users in the last 3 months;Working hours (in main job): Full-time;Total;18,347,277
Internet users in the last 3 months;Working hours (in main job): Full-time;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.9
Internet users in the last 3 months;Working hours (in main job): Full-time;Have requested an official document or certificate;43.0
Internet users in the last 3 months;Working hours (in main job): Full-time;Have applied for benefits or entitlements;24.1
Internet users in the last 3 months;Working hours (in main job): Full-time;Other requests, claims or complaints;10.7
Internet users in the last 3 months;Working hours (in main job): Full-time;Did not request an official document or submit a claim despite needing to do so;3.6
Internet users in the last 3 months;Working hours (in main job): Part-time;Total;3,274,100
Internet users in the last 3 months;Working hours (in main job): Part-time;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;49.1
Internet users in the last 3 months;Working hours (in main job): Part-time;Have requested an official document or certificate;39.2
Internet users in the last 3 months;Working hours (in main job): Part-time;Have applied for benefits or entitlements;26.6
Internet users in the last 3 months;Working hours (in main job): Part-time;Other requests, claims or complaints;8.2
Internet users in the last 3 months;Working hours (in main job): Part-time;Did not request an official document or submit a claim despite needing to do so;3.7
Internet users in the last 3 months;Main occupation: Manual;Total;5,922,316
Internet users in the last 3 months;Main occupation: Manual;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;40.1
Internet users in the last 3 months;Main occupation: Manual;Have requested an official document or certificate;32.6
Internet users in the last 3 months;Main occupation: Manual;Have applied for benefits or entitlements;18.2
Internet users in the last 3 months;Main occupation: Manual;Other requests, claims or complaints;6.6
Internet users in the last 3 months;Main occupation: Manual;Did not request an official document or submit a claim despite needing to do so;5.5
Internet users in the last 3 months;Main occupation: Non-manual;Total;15,699,060
Internet users in the last 3 months;Main occupation: Non-manual;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;55.7
Internet users in the last 3 months;Main occupation: Non-manual;Have requested an official document or certificate;46.1
Internet users in the last 3 months;Main occupation: Non-manual;Have applied for benefits or entitlements;26.9
Internet users in the last 3 months;Main occupation: Non-manual;Other requests, claims or complaints;11.8
Internet users in the last 3 months;Main occupation: Non-manual;Did not request an official document or submit a claim despite needing to do so;2.9
Internet users in the last 3 months;Main occupation: ICT workers;Total;1,039,221
Internet users in the last 3 months;Main occupation: ICT workers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;60.6
Internet users in the last 3 months;Main occupation: ICT workers;Have requested an official document or certificate;51.4
Internet users in the last 3 months;Main occupation: ICT workers;Have applied for benefits or entitlements;23.9
Internet users in the last 3 months;Main occupation: ICT workers;Other requests, claims or complaints;12.4
Internet users in the last 3 months;Main occupation: ICT workers;Did not request an official document or submit a claim despite needing to do so;3.1
Internet users in the last 3 months;Main occupation: Other workers;Total;20,582,156
Internet users in the last 3 months;Main occupation: Other workers;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;51.0
Internet users in the last 3 months;Main occupation: Other workers;Have requested an official document or certificate;42.0
Internet users in the last 3 months;Main occupation: Other workers;Have applied for benefits or entitlements;24.5
Internet users in the last 3 months;Main occupation: Other workers;Other requests, claims or complaints;10.3
Internet users in the last 3 months;Main occupation: Other workers;Did not request an official document or submit a claim despite needing to do so;3.6
Internet users in the last 3 months;Net monthly income per consumption unit: First quintile;Total;6,874,900
Internet users in the last 3 months;Net monthly income per consumption unit: First quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;47.2
Internet users in the last 3 months;Net monthly income per consumption unit: First quintile;Have requested an official document or certificate;37.9
Internet users in the last 3 months;Net monthly income per consumption unit: First quintile;Have applied for benefits or entitlements;25.2
Internet users in the last 3 months;Net monthly income per consumption unit: First quintile;Other requests, claims or complaints;7.9
Internet users in the last 3 months;Net monthly income per consumption unit: First quintile;Did not request an official document or submit a claim despite needing to do so;4.5
Internet users in the last 3 months;Net monthly income per consumption unit: Second quintile;Total;6,482,797
Internet users in the last 3 months;Net monthly income per consumption unit: Second quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;43.5
Internet users in the last 3 months;Net monthly income per consumption unit: Second quintile;Have requested an official document or certificate;32.8
Internet users in the last 3 months;Net monthly income per consumption unit: Second quintile;Have applied for benefits or entitlements;25.2
Internet users in the last 3 months;Net monthly income per consumption unit: Second quintile;Other requests, claims or complaints;8.4
Internet users in the last 3 months;Net monthly income per consumption unit: Second quintile;Did not request an official document or submit a claim despite needing to do so;5.7
Internet users in the last 3 months;Net monthly income per consumption unit: Third quintile;Total;6,648,762
Internet users in the last 3 months;Net monthly income per consumption unit: Third quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;46.7
Internet users in the last 3 months;Net monthly income per consumption unit: Third quintile;Have requested an official document or certificate;36.0
Internet users in the last 3 months;Net monthly income per consumption unit: Third quintile;Have applied for benefits or entitlements;25.9
Internet users in the last 3 months;Net monthly income per consumption unit: Third quintile;Other requests, claims or complaints;8.8
Internet users in the last 3 months;Net monthly income per consumption unit: Third quintile;Did not request an official document or submit a claim despite needing to do so;4.4
Internet users in the last 3 months;Net monthly income per consumption unit: Fourth quintile;Total;6,974,455
Internet users in the last 3 months;Net monthly income per consumption unit: Fourth quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;44.4
Internet users in the last 3 months;Net monthly income per consumption unit: Fourth quintile;Have requested an official document or certificate;33.9
Internet users in the last 3 months;Net monthly income per consumption unit: Fourth quintile;Have applied for benefits or entitlements;21.7
Internet users in the last 3 months;Net monthly income per consumption unit: Fourth quintile;Other requests, claims or complaints;8.9
Internet users in the last 3 months;Net monthly income per consumption unit: Fourth quintile;Did not request an official document or submit a claim despite needing to do so;4.0
Internet users in the last 3 months;Net monthly income per consumption unit: Fifth quintile;Total;7,092,411
Internet users in the last 3 months;Net monthly income per consumption unit: Fifth quintile;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;48.8
Internet users in the last 3 months;Net monthly income per consumption unit: Fifth quintile;Have requested an official document or certificate;39.7
Internet users in the last 3 months;Net monthly income per consumption unit: Fifth quintile;Have applied for benefits or entitlements;21.6
Internet users in the last 3 months;Net monthly income per consumption unit: Fifth quintile;Other requests, claims or complaints;9.4
Internet users in the last 3 months;Net monthly income per consumption unit: Fifth quintile;Did not request an official document or submit a claim despite needing to do so;4.2
Internet users in the last 3 months;Net monthly income per consumption unit: Don't know/No answer;Total;2,645,400
Internet users in the last 3 months;Net monthly income per consumption unit: Don't know/No answer;Have requested an official document or submitted a claim on a public authority website or app in the last 12 months;46.6
Internet users in the last 3 months;Net monthly income per consumption unit: Don't know/No answer;Have requested an official document or certificate;37.6
Internet users in the last 3 months;Net monthly income per consumption unit: Don't know/No answer;Have applied for benefits or entitlements;20.0
Internet users in the last 3 months;Net monthly income per consumption unit: Don't know/No answer;Other requests, claims or complaints;10.7
Internet users in the last 3 months;Net monthly income per consumption unit: Don't know/No answer;Did not request an official document or submit a claim despite needing to do so;3.9