Reference population;Demographic characteristics;Reasons stated;Total
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Total;1,651,471
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Lack of skills or knowledge;51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Concerns about the protection and security of personal data;30.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Other reasons;36.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Total;838,391
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Lack of skills or knowledge;47.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Concerns about the protection and security of personal data;27.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Physical or mental difficulties (physical or visual disability, special needs);2.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Other reasons;38.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Total;813,080
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Lack of skills or knowledge;54.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Concerns about the protection and security of personal data;33.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Physical or mental difficulties (physical or visual disability, special needs);3.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Other reasons;35.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Total;120,128
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Lack of skills or knowledge;42.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Concerns about the protection and security of personal data;20.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Physical or mental difficulties (physical or visual disability, special needs);2.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);64.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Other reasons;36.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Total;158,751
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Lack of skills or knowledge;28.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Concerns about the protection and security of personal data;18.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Physical or mental difficulties (physical or visual disability, special needs);0.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);44.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Other reasons;44.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Total;289,347
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Lack of skills or knowledge;23.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Concerns about the protection and security of personal data;25.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Physical or mental difficulties (physical or visual disability, special needs);1.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);50.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Other reasons;52.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Total;353,561
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Lack of skills or knowledge;50.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Concerns about the protection and security of personal data;33.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Physical or mental difficulties (physical or visual disability, special needs);0.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);58.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Other reasons;39.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Total;385,661
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Lack of skills or knowledge;64.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Concerns about the protection and security of personal data;34.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Physical or mental difficulties (physical or visual disability, special needs);6.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);76.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Other reasons;32.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Total;344,024
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Lack of skills or knowledge;73.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Concerns about the protection and security of personal data;36.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Physical or mental difficulties (physical or visual disability, special needs);5.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);73.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Other reasons;23.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;631,280
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Lack of skills or knowledge;48.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Concerns about the protection and security of personal data;31.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Physical or mental difficulties (physical or visual disability, special needs);4.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);59.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Other reasons;45.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;169,302
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Lack of skills or knowledge;59.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Concerns about the protection and security of personal data;39.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Physical or mental difficulties (physical or visual disability, special needs);1.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);61.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Other reasons;37.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;273,316
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Lack of skills or knowledge;54.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Concerns about the protection and security of personal data;27.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Physical or mental difficulties (physical or visual disability, special needs);0.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);65.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Other reasons;23.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;138,287
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Lack of skills or knowledge;52.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Concerns about the protection and security of personal data;21.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Physical or mental difficulties (physical or visual disability, special needs);4.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);66.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Other reasons;34.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;439,286
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Lack of skills or knowledge;49.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Concerns about the protection and security of personal data;29.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Physical or mental difficulties (physical or visual disability, special needs);3.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Other reasons;32.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Total;209,070
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Lack of skills or knowledge;50.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Concerns about the protection and security of personal data;27.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Physical or mental difficulties (physical or visual disability, special needs);7.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);49.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Other reasons;40.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Total;476,461
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Lack of skills or knowledge;61.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Concerns about the protection and security of personal data;36.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Physical or mental difficulties (physical or visual disability, special needs);1.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);70.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Other reasons;33.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Total;398,436
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Lack of skills or knowledge;56.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Concerns about the protection and security of personal data;38.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Physical or mental difficulties (physical or visual disability, special needs);4.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);68.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Other reasons;35.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Total;356,965
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Lack of skills or knowledge;40.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Concerns about the protection and security of personal data;19.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);55.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Other reasons;41.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Total;210,539
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Lack of skills or knowledge;37.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Concerns about the protection and security of personal data;22.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Physical or mental difficulties (physical or visual disability, special needs);0.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);66.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Other reasons;37.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Total;209,070
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Lack of skills or knowledge;50.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Concerns about the protection and security of personal data;27.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Physical or mental difficulties (physical or visual disability, special needs);7.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);49.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Other reasons;40.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Total;192,271
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Lack of skills or knowledge;45.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Concerns about the protection and security of personal data;30.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Physical or mental difficulties (physical or visual disability, special needs);2.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);46.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Other reasons;37.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Total;279,455
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Lack of skills or knowledge;64.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Concerns about the protection and security of personal data;35.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Physical or mental difficulties (physical or visual disability, special needs);2.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);78.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Other reasons;27.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Total;693,541
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Lack of skills or knowledge;44.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Concerns about the protection and security of personal data;28.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Physical or mental difficulties (physical or visual disability, special needs);1.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);65.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Other reasons;37.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Total;277,133
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Lack of skills or knowledge;58.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Concerns about the protection and security of personal data;32.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Physical or mental difficulties (physical or visual disability, special needs);5.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);64.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Other reasons;41.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Total;832,492
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Lack of skills or knowledge;55.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Concerns about the protection and security of personal data;32.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Physical or mental difficulties (physical or visual disability, special needs);3.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);73.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Other reasons;31.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Total;133,920
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Lack of skills or knowledge;52.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Concerns about the protection and security of personal data;42.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Physical or mental difficulties (physical or visual disability, special needs);0.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);60.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Other reasons;41.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Total;685,059
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Lack of skills or knowledge;45.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Concerns about the protection and security of personal data;26.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Physical or mental difficulties (physical or visual disability, special needs);3.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);52.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Other reasons;42.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Total;1,347,456
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Lack of skills or knowledge;51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Concerns about the protection and security of personal data;33.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Physical or mental difficulties (physical or visual disability, special needs);3.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Other reasons;37.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Total;304,015
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Lack of skills or knowledge;51.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Concerns about the protection and security of personal data;15.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Physical or mental difficulties (physical or visual disability, special needs);0.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);62.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Other reasons;34.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Total;55,729
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Lack of skills or knowledge;90.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Concerns about the protection and security of personal data;43.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Physical or mental difficulties (physical or visual disability, special needs);9.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);57.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Other reasons;46.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Total;376,463
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Lack of skills or knowledge;62.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Concerns about the protection and security of personal data;28.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Physical or mental difficulties (physical or visual disability, special needs);8.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);76.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Other reasons;25.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Total;1,219,279
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Lack of skills or knowledge;45.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Concerns about the protection and security of personal data;30.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Physical or mental difficulties (physical or visual disability, special needs);1.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);59.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Other reasons;40.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Total;1,648,585
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Lack of skills or knowledge;51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Concerns about the protection and security of personal data;30.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Other reasons;37.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Total;837,658
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Lack of skills or knowledge;47.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Concerns about the protection and security of personal data;27.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Physical or mental difficulties (physical or visual disability, special needs);2.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Male;Other reasons;38.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Total;810,928
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Lack of skills or knowledge;54.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Concerns about the protection and security of personal data;33.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Physical or mental difficulties (physical or visual disability, special needs);3.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Sex: Female;Other reasons;36.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Total;120,128
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Lack of skills or knowledge;42.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Concerns about the protection and security of personal data;20.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Physical or mental difficulties (physical or visual disability, special needs);2.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);64.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 16 to 24 years;Other reasons;36.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Total;158,751
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Lack of skills or knowledge;28.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Concerns about the protection and security of personal data;18.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Physical or mental difficulties (physical or visual disability, special needs);0.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);44.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 25 to 34 years;Other reasons;44.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Total;289,347
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Lack of skills or knowledge;23.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Concerns about the protection and security of personal data;25.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Physical or mental difficulties (physical or visual disability, special needs);1.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);50.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 35 to 44 years;Other reasons;52.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Total;353,561
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Lack of skills or knowledge;50.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Concerns about the protection and security of personal data;33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Physical or mental difficulties (physical or visual disability, special needs);0.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);58.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 45 to 54 years;Other reasons;39.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Total;385,661
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Lack of skills or knowledge;64.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Concerns about the protection and security of personal data;34.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Physical or mental difficulties (physical or visual disability, special needs);6.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);76.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 55 to 64 years;Other reasons;32.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Total;341,138
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Lack of skills or knowledge;73.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Concerns about the protection and security of personal data;36.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Physical or mental difficulties (physical or visual disability, special needs);5.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);73.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Age: 65 to 74 years;Other reasons;23.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;629,791
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Lack of skills or knowledge;48.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Concerns about the protection and security of personal data;31.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Physical or mental difficulties (physical or visual disability, special needs);4.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);59.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Other reasons;46.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;168,639
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Lack of skills or knowledge;59.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Concerns about the protection and security of personal data;39.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Physical or mental difficulties (physical or visual disability, special needs);1.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);61.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Other reasons;37.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;273,316
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Lack of skills or knowledge;54.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Concerns about the protection and security of personal data;27.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Physical or mental difficulties (physical or visual disability, special needs);0.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);65.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Other reasons;23.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;138,287
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Lack of skills or knowledge;52.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Concerns about the protection and security of personal data;21.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Physical or mental difficulties (physical or visual disability, special needs);4.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);66.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Other reasons;34.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;438,553
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Lack of skills or knowledge;49.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Concerns about the protection and security of personal data;29.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Physical or mental difficulties (physical or visual disability, special needs);3.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Degree of urbanisation: Fewer than 10,000 inhabitants;Other reasons;32.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Total;206,918
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Lack of skills or knowledge;50.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Concerns about the protection and security of personal data;27.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Physical or mental difficulties (physical or visual disability, special needs);7.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);49.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 1 member;Other reasons;40.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Total;475,727
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Lack of skills or knowledge;61.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Concerns about the protection and security of personal data;36.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Physical or mental difficulties (physical or visual disability, special needs);1.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);70.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 2 members;Other reasons;33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Total;398,436
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Lack of skills or knowledge;56.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Concerns about the protection and security of personal data;38.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Physical or mental difficulties (physical or visual disability, special needs);4.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);68.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 3 members;Other reasons;35.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Total;356,965
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Lack of skills or knowledge;40.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Concerns about the protection and security of personal data;19.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);55.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 4 members;Other reasons;41.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Total;210,539
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Lack of skills or knowledge;37.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Concerns about the protection and security of personal data;22.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Physical or mental difficulties (physical or visual disability, special needs);0.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);66.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Household size: Households with 5 or more members;Other reasons;37.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Total;206,918
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Lack of skills or knowledge;50.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Concerns about the protection and security of personal data;27.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Physical or mental difficulties (physical or visual disability, special needs);7.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);49.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: One-person household;Other reasons;40.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Total;192,271
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Lack of skills or knowledge;45.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Concerns about the protection and security of personal data;30.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Physical or mental difficulties (physical or visual disability, special needs);2.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);46.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Single parent living with at least one child;Other reasons;37.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Total;278,722
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Lack of skills or knowledge;64.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Concerns about the protection and security of personal data;35.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Physical or mental difficulties (physical or visual disability, special needs);2.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);78.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple without children living in the household;Other reasons;27.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Total;693,541
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Lack of skills or knowledge;44.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Concerns about the protection and security of personal data;28.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Physical or mental difficulties (physical or visual disability, special needs);1.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);65.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Couple with children living in the household;Other reasons;37.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Total;277,133
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Lack of skills or knowledge;58.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Concerns about the protection and security of personal data;32.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Physical or mental difficulties (physical or visual disability, special needs);5.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);64.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Type of household: Other type of household;Other reasons;41.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Total;831,759
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Lack of skills or knowledge;55.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Concerns about the protection and security of personal data;32.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Physical or mental difficulties (physical or visual disability, special needs);3.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);73.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with spouse;Other reasons;31.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Total;133,920
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Lack of skills or knowledge;52.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Concerns about the protection and security of personal data;42.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Physical or mental difficulties (physical or visual disability, special needs);0.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);60.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Living with a de facto partner;Other reasons;41.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Total;682,906
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Lack of skills or knowledge;45.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Concerns about the protection and security of personal data;26.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Physical or mental difficulties (physical or visual disability, special needs);3.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);52.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Living as a couple: Not living with a partner;Other reasons;42.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Total;1,344,571
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Lack of skills or knowledge;51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Concerns about the protection and security of personal data;33.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Physical or mental difficulties (physical or visual disability, special needs);3.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Spanish;Other reasons;37.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Total;304,015
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Lack of skills or knowledge;51.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Concerns about the protection and security of personal data;15.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Physical or mental difficulties (physical or visual disability, special needs);0.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);62.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Nationality: Foreign;Other reasons;34.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Total;55,729
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Lack of skills or knowledge;90.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Concerns about the protection and security of personal data;43.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Physical or mental difficulties (physical or visual disability, special needs);9.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);57.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Severely limited;Other reasons;46.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Total;374,310
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Lack of skills or knowledge;63.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Concerns about the protection and security of personal data;28.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Physical or mental difficulties (physical or visual disability, special needs);8.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);76.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Limited but not severely;Other reasons;25.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Total;1,218,546
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Lack of skills or knowledge;45.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Concerns about the protection and security of personal data;30.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Physical or mental difficulties (physical or visual disability, special needs);1.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);59.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Activity limitation: Not limited at all;Other reasons;40.1