Reference population;Socio-economic characteristics;Reasons stated;Total
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Total;1,651,471
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Lack of skills or knowledge;51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Concerns about the protection and security of personal data;30.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Other reasons;36.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Total;69,925
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Lack of skills or knowledge;88.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Concerns about the protection and security of personal data;41.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Physical or mental difficulties (physical or visual disability, special needs);7.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);86.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Other reasons;27.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Total;208,513
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Lack of skills or knowledge;60.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Concerns about the protection and security of personal data;26.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Physical or mental difficulties (physical or visual disability, special needs);3.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);74.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Other reasons;26.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Total;407,131
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Lack of skills or knowledge;60.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Concerns about the protection and security of personal data;44.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Physical or mental difficulties (physical or visual disability, special needs);2.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);72.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Other reasons;27.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Total;409,640
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Lack of skills or knowledge;52.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Concerns about the protection and security of personal data;32.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Physical or mental difficulties (physical or visual disability, special needs);4.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);64.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Other reasons;33.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Total;183,130
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Lack of skills or knowledge;43.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Concerns about the protection and security of personal data;14.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Physical or mental difficulties (physical or visual disability, special needs);0.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);54.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Other reasons;42.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Total;190,490
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Lack of skills or knowledge;25.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Concerns about the protection and security of personal data;16.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Physical or mental difficulties (physical or visual disability, special needs);4.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Other reasons;55.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Total;168,766
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Lack of skills or knowledge;31.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Concerns about the protection and security of personal data;25.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Physical or mental difficulties (physical or visual disability, special needs);1.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);38.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Other reasons;58.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Total;4,155
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Lack of skills or knowledge;53.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Concerns about the protection and security of personal data;..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);35.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Other reasons;10.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Total;9,721
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Lack of skills or knowledge;93.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Concerns about the protection and security of personal data;19.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);96.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Other reasons;35.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Total;774,202
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Lack of skills or knowledge;41.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Concerns about the protection and security of personal data;33.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Physical or mental difficulties (physical or visual disability, special needs);2.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);60.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Other reasons;44.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Total;221,230
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Lack of skills or knowledge;47.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Concerns about the protection and security of personal data;19.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Physical or mental difficulties (physical or visual disability, special needs);1.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);50.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Other reasons;44.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Total;83,506
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Lack of skills or knowledge;50.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Concerns about the protection and security of personal data;16.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);85.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Other reasons;14.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Total;80,230
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Lack of skills or knowledge;66.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Concerns about the protection and security of personal data;51.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);69.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Other reasons;25.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Total;378,902
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Lack of skills or knowledge;66.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Concerns about the protection and security of personal data;30.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Physical or mental difficulties (physical or visual disability, special needs);7.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);72.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Other reasons;25.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Total;113,401
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Lack of skills or knowledge;62.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Concerns about the protection and security of personal data;27.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Physical or mental difficulties (physical or visual disability, special needs);3.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);59.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Other reasons;32.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Total;492,650
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Lack of skills or knowledge;40.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Concerns about the protection and security of personal data;33.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Physical or mental difficulties (physical or visual disability, special needs);1.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);52.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Other reasons;49.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Total;100,124
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Lack of skills or knowledge;41.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Concerns about the protection and security of personal data;21.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Physical or mental difficulties (physical or visual disability, special needs);1.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);58.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Other reasons;41.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Total;71,846
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Lack of skills or knowledge;63.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Concerns about the protection and security of personal data;56.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Physical or mental difficulties (physical or visual disability, special needs);4.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);82.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Other reasons;45.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Total;106,530
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Lack of skills or knowledge;31.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Concerns about the protection and security of personal data;23.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Physical or mental difficulties (physical or visual disability, special needs);2.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);83.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Other reasons;25.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Total;3,053
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Lack of skills or knowledge;100.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Concerns about the protection and security of personal data;100.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);100.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Other reasons;..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Total;653,881
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Lack of skills or knowledge;41.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Concerns about the protection and security of personal data;35.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Physical or mental difficulties (physical or visual disability, special needs);2.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);59.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Other reasons;44.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Total;120,322
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Lack of skills or knowledge;41.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Concerns about the protection and security of personal data;22.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Other reasons;41.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Total;325,746
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Lack of skills or knowledge;55.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Concerns about the protection and security of personal data;39.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Physical or mental difficulties (physical or visual disability, special needs);1.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);66.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Other reasons;38.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Total;448,457
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Lack of skills or knowledge;32.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Concerns about the protection and security of personal data;28.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Physical or mental difficulties (physical or visual disability, special needs);2.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);56.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Other reasons;48.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Total;32,052
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Lack of skills or knowledge;33.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Concerns about the protection and security of personal data;28.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Physical or mental difficulties (physical or visual disability, special needs);14.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);34.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Other reasons;77.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Total;742,150
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Lack of skills or knowledge;42.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Concerns about the protection and security of personal data;33.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Physical or mental difficulties (physical or visual disability, special needs);1.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);61.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Other reasons;43.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Total;306,564
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Lack of skills or knowledge;47.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Concerns about the protection and security of personal data;35.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);58.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Other reasons;41.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Total;368,603
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Lack of skills or knowledge;59.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Concerns about the protection and security of personal data;27.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Physical or mental difficulties (physical or visual disability, special needs);3.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);68.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Other reasons;31.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Total;290,128
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Lack of skills or knowledge;51.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Concerns about the protection and security of personal data;28.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Physical or mental difficulties (physical or visual disability, special needs);0.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);65.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Other reasons;34.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Total;282,214
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Lack of skills or knowledge;49.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Concerns about the protection and security of personal data;31.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Physical or mental difficulties (physical or visual disability, special needs);5.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Other reasons;30.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Total;300,885
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Lack of skills or knowledge;46.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Concerns about the protection and security of personal data;29.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Physical or mental difficulties (physical or visual disability, special needs);4.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);56.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Other reasons;49.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Total;103,076
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Lack of skills or knowledge;52.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Concerns about the protection and security of personal data;29.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Physical or mental difficulties (physical or visual disability, special needs);2.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);66.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Other reasons;31.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Total;1,648,585
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Lack of skills or knowledge;51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Concerns about the protection and security of personal data;30.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Total persons;Other reasons;37.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Total;69,925
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Lack of skills or knowledge;88.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Concerns about the protection and security of personal data;41.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Physical or mental difficulties (physical or visual disability, special needs);7.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);86.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Less than primary education;Other reasons;27.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Total;207,850
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Lack of skills or knowledge;60.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Concerns about the protection and security of personal data;27.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Physical or mental difficulties (physical or visual disability, special needs);3.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);74.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Primary education;Other reasons;26.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Total;407,131
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Lack of skills or knowledge;60.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Concerns about the protection and security of personal data;44.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Physical or mental difficulties (physical or visual disability, special needs);2.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);72.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: First stage of secondary education;Other reasons;27.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Total;408,907
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Lack of skills or knowledge;52.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Concerns about the protection and security of personal data;32.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Physical or mental difficulties (physical or visual disability, special needs);4.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);64.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Second stage of secondary education;Other reasons;33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Total;183,130
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Lack of skills or knowledge;43.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Concerns about the protection and security of personal data;14.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Physical or mental difficulties (physical or visual disability, special needs);0.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);54.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Higher vocational training;Other reasons;42.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Total;190,490
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Lack of skills or knowledge;25.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Concerns about the protection and security of personal data;16.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Physical or mental difficulties (physical or visual disability, special needs);4.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University diploma and equivalent;Other reasons;55.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Total;168,766
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Lack of skills or knowledge;31.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Concerns about the protection and security of personal data;25.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Physical or mental difficulties (physical or visual disability, special needs);1.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);38.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: University degree, master's degree and equivalent;Other reasons;58.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Total;2,666
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Lack of skills or knowledge;83.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Concerns about the protection and security of personal data;..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Doctorate;Other reasons;16.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Total;9,721
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Lack of skills or knowledge;93.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Concerns about the protection and security of personal data;19.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);96.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Educational attainment: Other;Other reasons;35.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Total;774,202
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Lack of skills or knowledge;41.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Concerns about the protection and security of personal data;33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Physical or mental difficulties (physical or visual disability, special needs);2.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);60.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Employed;Other reasons;44.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Total;221,230
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Lack of skills or knowledge;47.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Concerns about the protection and security of personal data;19.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Physical or mental difficulties (physical or visual disability, special needs);1.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);50.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Unemployed;Other reasons;44.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Total;83,506
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Lack of skills or knowledge;50.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Concerns about the protection and security of personal data;16.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);85.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Students;Other reasons;14.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Total;80,230
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Lack of skills or knowledge;66.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Concerns about the protection and security of personal data;51.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);69.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Homemakers;Other reasons;25.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Total;376,017
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Lack of skills or knowledge;66.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Concerns about the protection and security of personal data;30.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Physical or mental difficulties (physical or visual disability, special needs);7.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);72.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Inactive: Pensioners;Other reasons;26.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Total;113,401
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Lack of skills or knowledge;62.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Concerns about the protection and security of personal data;27.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Physical or mental difficulties (physical or visual disability, special needs);3.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);59.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Employment status: Other employment status;Other reasons;32.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Total;492,650
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Lack of skills or knowledge;40.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Concerns about the protection and security of personal data;33.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Physical or mental difficulties (physical or visual disability, special needs);1.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);52.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a permanent contract;Other reasons;49.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Total;100,124
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Lack of skills or knowledge;41.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Concerns about the protection and security of personal data;21.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Physical or mental difficulties (physical or visual disability, special needs);1.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);58.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Employee with a temporary contract;Other reasons;41.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Total;71,846
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Lack of skills or knowledge;63.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Concerns about the protection and security of personal data;56.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Physical or mental difficulties (physical or visual disability, special needs);4.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);82.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed with employees;Other reasons;45.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Total;106,530
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Lack of skills or knowledge;31.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Concerns about the protection and security of personal data;23.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Physical or mental difficulties (physical or visual disability, special needs);2.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);83.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Self-employed without employees;Other reasons;25.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Total;3,053
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Lack of skills or knowledge;100.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Concerns about the protection and security of personal data;100.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);100.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Professional status (in main job): Contributing family worker (no agreed salary);Other reasons;..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Total;653,881
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Lack of skills or knowledge;41.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Concerns about the protection and security of personal data;35.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Physical or mental difficulties (physical or visual disability, special needs);2.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);59.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Full-time;Other reasons;44.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Total;120,322
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Lack of skills or knowledge;41.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Concerns about the protection and security of personal data;22.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Working hours (in main job): Part-time;Other reasons;41.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Total;325,746
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Lack of skills or knowledge;55.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Concerns about the protection and security of personal data;39.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Physical or mental difficulties (physical or visual disability, special needs);1.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);66.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Manual;Other reasons;38.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Total;448,457
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Lack of skills or knowledge;32.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Concerns about the protection and security of personal data;28.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Physical or mental difficulties (physical or visual disability, special needs);2.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);56.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Non-manual;Other reasons;48.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Total;32,052
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Lack of skills or knowledge;33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Concerns about the protection and security of personal data;28.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Physical or mental difficulties (physical or visual disability, special needs);14.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);34.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: ICT workers;Other reasons;77.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Total;742,150
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Lack of skills or knowledge;42.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Concerns about the protection and security of personal data;33.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Physical or mental difficulties (physical or visual disability, special needs);1.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);61.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Main occupation: Other workers;Other reasons;43.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Total;306,564
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Lack of skills or knowledge;47.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Concerns about the protection and security of personal data;35.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);58.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: First quintile;Other reasons;41.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Total;366,451
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Lack of skills or knowledge;59.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Concerns about the protection and security of personal data;28.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Physical or mental difficulties (physical or visual disability, special needs);3.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);68.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Second quintile;Other reasons;31.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Total;290,128
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Lack of skills or knowledge;51.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Concerns about the protection and security of personal data;28.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Physical or mental difficulties (physical or visual disability, special needs);0.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);65.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Third quintile;Other reasons;34.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Total;281,481
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Lack of skills or knowledge;48.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Concerns about the protection and security of personal data;31.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Physical or mental difficulties (physical or visual disability, special needs);5.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fourth quintile;Other reasons;30.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Total;300,885
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Lack of skills or knowledge;46.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Concerns about the protection and security of personal data;29.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Physical or mental difficulties (physical or visual disability, special needs);4.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);56.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Fifth quintile;Other reasons;49.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Total;103,076
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Lack of skills or knowledge;52.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Concerns about the protection and security of personal data;29.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Physical or mental difficulties (physical or visual disability, special needs);2.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);66.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Net monthly income per consumption unit: Don't know/No answer;Other reasons;31.1