Reference population;Demographic characteristics;Problems encountered;Total
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Total;30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Difficulty of use;34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Technical problems when using the website;41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Problems using the electronic signature;23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Problems accessing via smartphone or tablet;22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Other problems;12.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Total;14,972,706
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Have had a problem when using public administration services in the last 12 months;56.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Difficulty of use;37.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Technical problems when using the website;41.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Problems using the electronic signature;24.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Problems accessing via smartphone or tablet;23.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Other problems;13.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Total;15,156,811
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Have had a problem when using public administration services in the last 12 months;55.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Difficulty of use;32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Technical problems when using the website;41.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Problems using the electronic signature;21.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Problems accessing via smartphone or tablet;22.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Other problems;11.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Total;3,772,302
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Have had a problem when using public administration services in the last 12 months;55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Difficulty of use;31.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Technical problems when using the website;43.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Problems using the electronic signature;18.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Problems accessing via smartphone or tablet;21.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Other problems;12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Total;5,224,276
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Have had a problem when using public administration services in the last 12 months;59.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Difficulty of use;36.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Technical problems when using the website;45.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Problems using the electronic signature;25.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Problems accessing via smartphone or tablet;25.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Other problems;14.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Total;5,645,111
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Have had a problem when using public administration services in the last 12 months;56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Difficulty of use;34.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Technical problems when using the website;43.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Problems using the electronic signature;23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Problems accessing via smartphone or tablet;23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Other problems;11.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Total;6,866,486
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Have had a problem when using public administration services in the last 12 months;54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Difficulty of use;33.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Technical problems when using the website;41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Problems using the electronic signature;24.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Problems accessing via smartphone or tablet;23.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Other problems;12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Total;5,549,534
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Have had a problem when using public administration services in the last 12 months;55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Difficulty of use;36.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Technical problems when using the website;41.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Problems using the electronic signature;23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Problems accessing via smartphone or tablet;21.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Other problems;11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Total;3,071,809
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Have had a problem when using public administration services in the last 12 months;51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Difficulty of use;35.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Technical problems when using the website;31.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Problems using the electronic signature;21.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Problems accessing via smartphone or tablet;19.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Other problems;10.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;13,373,377
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Have had a problem when using public administration services in the last 12 months;57.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Difficulty of use;37.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Technical problems when using the website;43.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Problems using the electronic signature;24.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Problems accessing via smartphone or tablet;23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Other problems;13.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;3,409,688
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Have had a problem when using public administration services in the last 12 months;54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Difficulty of use;35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Technical problems when using the website;41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Problems using the electronic signature;24.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Problems accessing via smartphone or tablet;22.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Other problems;11.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;4,969,609
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Have had a problem when using public administration services in the last 12 months;54.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Difficulty of use;32.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Technical problems when using the website;39.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Problems using the electronic signature;21.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Problems accessing via smartphone or tablet;22.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Other problems;11.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;2,875,384
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Have had a problem when using public administration services in the last 12 months;52.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Difficulty of use;30.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Technical problems when using the website;41.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Problems using the electronic signature;19.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Problems accessing via smartphone or tablet;18.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Other problems;11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;5,501,459
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Have had a problem when using public administration services in the last 12 months;55.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Difficulty of use;32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Technical problems when using the website;40.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Problems using the electronic signature;22.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Problems accessing via smartphone or tablet;24.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Other problems;12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Total;3,008,231
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Have had a problem when using public administration services in the last 12 months;56.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Difficulty of use;35.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Technical problems when using the website;39.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Problems using the electronic signature;25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Problems accessing via smartphone or tablet;23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Other problems;14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Total;7,375,465
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Difficulty of use;36.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Technical problems when using the website;39.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Problems using the electronic signature;24.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Problems accessing via smartphone or tablet;24.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Other problems;12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Total;8,414,067
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Have had a problem when using public administration services in the last 12 months;57.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Difficulty of use;35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Technical problems when using the website;42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Problems using the electronic signature;22.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Problems accessing via smartphone or tablet;23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Other problems;12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Total;7,982,783
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Have had a problem when using public administration services in the last 12 months;55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Difficulty of use;32.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Technical problems when using the website;42.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Problems using the electronic signature;21.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Problems accessing via smartphone or tablet;21.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Other problems;11.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Total;3,348,971
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Have had a problem when using public administration services in the last 12 months;53.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Difficulty of use;31.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Technical problems when using the website;42.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Problems using the electronic signature;22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Problems accessing via smartphone or tablet;22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Other problems;12.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Total;3,008,231
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Have had a problem when using public administration services in the last 12 months;56.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Difficulty of use;35.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Technical problems when using the website;39.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Problems using the electronic signature;25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Problems accessing via smartphone or tablet;23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Other problems;14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Total;4,018,794
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Have had a problem when using public administration services in the last 12 months;59.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Difficulty of use;36.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Technical problems when using the website;44.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Problems using the electronic signature;25.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Problems accessing via smartphone or tablet;24.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Other problems;12.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Total;4,185,243
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Have had a problem when using public administration services in the last 12 months;55.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Difficulty of use;38.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Technical problems when using the website;38.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Problems using the electronic signature;23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Problems accessing via smartphone or tablet;24.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Other problems;11.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Total;14,859,442
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Have had a problem when using public administration services in the last 12 months;55.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Difficulty of use;33.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Technical problems when using the website;42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Problems using the electronic signature;21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Problems accessing via smartphone or tablet;21.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Other problems;11.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Total;4,057,807
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Have had a problem when using public administration services in the last 12 months;53.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Difficulty of use;32.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Technical problems when using the website;40.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Problems using the electronic signature;23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Problems accessing via smartphone or tablet;22.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Other problems;13.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Total;13,280,554
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Have had a problem when using public administration services in the last 12 months;53.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Difficulty of use;34.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Technical problems when using the website;39.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Problems using the electronic signature;22.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Problems accessing via smartphone or tablet;21.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Other problems;10.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Total;3,282,091
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Have had a problem when using public administration services in the last 12 months;58.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Difficulty of use;34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Technical problems when using the website;42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Problems using the electronic signature;22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Problems accessing via smartphone or tablet;25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Other problems;13.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Total;13,566,872
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Have had a problem when using public administration services in the last 12 months;57.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Difficulty of use;35.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Technical problems when using the website;43.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Problems using the electronic signature;23.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Problems accessing via smartphone or tablet;23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Other problems;13.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Total;25,308,571
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Have had a problem when using public administration services in the last 12 months;56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Difficulty of use;36.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Technical problems when using the website;41.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Problems using the electronic signature;23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Problems accessing via smartphone or tablet;23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Other problems;12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Total;4,820,946
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Have had a problem when using public administration services in the last 12 months;52.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Difficulty of use;27.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Technical problems when using the website;40.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Problems using the electronic signature;21.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Problems accessing via smartphone or tablet;21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Other problems;11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Total;745,675
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Have had a problem when using public administration services in the last 12 months;61.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Difficulty of use;43.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Technical problems when using the website;44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Problems using the electronic signature;28.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Problems accessing via smartphone or tablet;27.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Other problems;18.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Total;3,946,853
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Have had a problem when using public administration services in the last 12 months;58.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Difficulty of use;37.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Technical problems when using the website;43.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Problems using the electronic signature;24.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Problems accessing via smartphone or tablet;25.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Other problems;13.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Total;25,436,989
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Have had a problem when using public administration services in the last 12 months;55.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Difficulty of use;34.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Technical problems when using the website;41.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Problems using the electronic signature;22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Problems accessing via smartphone or tablet;22.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Other problems;12.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Total;30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Difficulty of use;34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Technical problems when using the website;41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Problems using the electronic signature;23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Problems accessing via smartphone or tablet;22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Other problems;12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Total;14,959,788
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Have had a problem when using public administration services in the last 12 months;56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Difficulty of use;36.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Technical problems when using the website;41.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Problems using the electronic signature;24.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Problems accessing via smartphone or tablet;23.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Other problems;13.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Total;15,148,504
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Have had a problem when using public administration services in the last 12 months;55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Difficulty of use;32.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Technical problems when using the website;41.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Problems using the electronic signature;21.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Problems accessing via smartphone or tablet;22.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Other problems;11.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Total;3,772,302
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Have had a problem when using public administration services in the last 12 months;55.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Difficulty of use;31.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Technical problems when using the website;43.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Problems using the electronic signature;18.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Problems accessing via smartphone or tablet;21.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Other problems;12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Total;5,221,063
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Have had a problem when using public administration services in the last 12 months;59.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Difficulty of use;36.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Technical problems when using the website;45.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Problems using the electronic signature;25.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Problems accessing via smartphone or tablet;25.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Other problems;14.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Total;5,645,111
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Have had a problem when using public administration services in the last 12 months;56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Difficulty of use;34.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Technical problems when using the website;43.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Problems using the electronic signature;23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Problems accessing via smartphone or tablet;23.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Other problems;11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Total;6,862,788
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Have had a problem when using public administration services in the last 12 months;54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Difficulty of use;33.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Technical problems when using the website;41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Problems using the electronic signature;23.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Problems accessing via smartphone or tablet;23.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Other problems;12.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Total;5,539,577
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Have had a problem when using public administration services in the last 12 months;55.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Difficulty of use;36.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Technical problems when using the website;41.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Problems using the electronic signature;23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Problems accessing via smartphone or tablet;21.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Other problems;11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Total;3,067,451
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Have had a problem when using public administration services in the last 12 months;51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Difficulty of use;35.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Technical problems when using the website;31.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Problems using the electronic signature;21.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Problems accessing via smartphone or tablet;19.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Other problems;10.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;13,361,846
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Have had a problem when using public administration services in the last 12 months;57.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Difficulty of use;37.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Technical problems when using the website;43.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Problems using the electronic signature;24.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Problems accessing via smartphone or tablet;23.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Other problems;13.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;3,408,805
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Have had a problem when using public administration services in the last 12 months;54.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Difficulty of use;35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Technical problems when using the website;41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Problems using the electronic signature;24.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Problems accessing via smartphone or tablet;22.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Other problems;11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;4,968,151
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Have had a problem when using public administration services in the last 12 months;54.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Difficulty of use;33.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Technical problems when using the website;39.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Problems using the electronic signature;21.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Problems accessing via smartphone or tablet;22.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Other problems;11.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;2,873,495
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Have had a problem when using public administration services in the last 12 months;52.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Difficulty of use;30.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Technical problems when using the website;41.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Problems using the electronic signature;19.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Problems accessing via smartphone or tablet;18.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Other problems;11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;5,495,995
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Have had a problem when using public administration services in the last 12 months;55.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Difficulty of use;32.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Technical problems when using the website;40.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Problems using the electronic signature;22.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Problems accessing via smartphone or tablet;24.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Other problems;12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Total;3,005,859
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Have had a problem when using public administration services in the last 12 months;56.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Difficulty of use;35.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Technical problems when using the website;39.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Problems using the electronic signature;25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Problems accessing via smartphone or tablet;23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Other problems;14.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Total;7,366,331
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Difficulty of use;36.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Technical problems when using the website;39.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Problems using the electronic signature;23.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Problems accessing via smartphone or tablet;24.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Other problems;12.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Total;8,406,308
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Have had a problem when using public administration services in the last 12 months;57.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Difficulty of use;35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Technical problems when using the website;42.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Problems using the electronic signature;22.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Problems accessing via smartphone or tablet;23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Other problems;12.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Total;7,980,823
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Have had a problem when using public administration services in the last 12 months;55.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Difficulty of use;33.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Technical problems when using the website;42.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Problems using the electronic signature;21.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Problems accessing via smartphone or tablet;21.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Other problems;11.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Total;3,348,971
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Have had a problem when using public administration services in the last 12 months;53.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Difficulty of use;31.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Technical problems when using the website;42.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Problems using the electronic signature;22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Problems accessing via smartphone or tablet;22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Other problems;12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Total;3,005,859
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Have had a problem when using public administration services in the last 12 months;56.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Difficulty of use;35.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Technical problems when using the website;39.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Problems using the electronic signature;25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Problems accessing via smartphone or tablet;23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Other problems;14.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Total;4,013,330
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Have had a problem when using public administration services in the last 12 months;59.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Difficulty of use;36.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Technical problems when using the website;44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Problems using the electronic signature;25.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Problems accessing via smartphone or tablet;25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Other problems;12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Total;4,183,031
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Have had a problem when using public administration services in the last 12 months;55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Difficulty of use;38.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Technical problems when using the website;38.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Problems using the electronic signature;23.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Problems accessing via smartphone or tablet;24.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Other problems;11.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Total;14,851,683
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Have had a problem when using public administration services in the last 12 months;55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Difficulty of use;33.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Technical problems when using the website;42.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Problems using the electronic signature;21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Problems accessing via smartphone or tablet;21.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Other problems;11.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Total;4,054,390
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Have had a problem when using public administration services in the last 12 months;53.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Difficulty of use;32.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Technical problems when using the website;40.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Problems using the electronic signature;23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Problems accessing via smartphone or tablet;22.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Other problems;13.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Total;13,268,623
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Have had a problem when using public administration services in the last 12 months;53.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Difficulty of use;34.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Technical problems when using the website;39.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Problems using the electronic signature;22.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Problems accessing via smartphone or tablet;21.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Other problems;10.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Total;3,280,633
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Have had a problem when using public administration services in the last 12 months;58.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Difficulty of use;34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Technical problems when using the website;42.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Problems using the electronic signature;22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Problems accessing via smartphone or tablet;25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Other problems;13.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Total;13,559,036
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Have had a problem when using public administration services in the last 12 months;57.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Difficulty of use;35.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Technical problems when using the website;43.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Problems using the electronic signature;23.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Problems accessing via smartphone or tablet;23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Other problems;13.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Total;25,287,346
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Have had a problem when using public administration services in the last 12 months;56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Difficulty of use;36.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Technical problems when using the website;41.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Problems using the electronic signature;23.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Problems accessing via smartphone or tablet;23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Other problems;12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Total;4,820,946
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Have had a problem when using public administration services in the last 12 months;52.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Difficulty of use;27.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Technical problems when using the website;40.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Problems using the electronic signature;21.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Problems accessing via smartphone or tablet;21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Other problems;11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Total;744,793
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Have had a problem when using public administration services in the last 12 months;61.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Difficulty of use;43.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Technical problems when using the website;44.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Problems using the electronic signature;28.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Problems accessing via smartphone or tablet;27.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Other problems;18.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Total;3,938,804
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Have had a problem when using public administration services in the last 12 months;58.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Difficulty of use;37.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Technical problems when using the website;43.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Problems using the electronic signature;24.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Problems accessing via smartphone or tablet;25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Other problems;13.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Total;25,424,695
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Have had a problem when using public administration services in the last 12 months;55.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Difficulty of use;34.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Technical problems when using the website;41.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Problems using the electronic signature;22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Problems accessing via smartphone or tablet;22.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Other problems;12.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Total;16,851,133
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Difficulty of use;62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Technical problems when using the website;74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Problems using the electronic signature;41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Problems accessing via smartphone or tablet;40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Other problems;22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Total;8,490,715
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Difficulty of use;65.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Technical problems when using the website;73.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Problems using the electronic signature;42.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Problems accessing via smartphone or tablet;41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Other problems;23.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Total;8,360,418
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Difficulty of use;59.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Technical problems when using the website;75.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Problems using the electronic signature;39.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Problems accessing via smartphone or tablet;40.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Other problems;20.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Total;2,104,558
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Difficulty of use;56.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Technical problems when using the website;78.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Problems using the electronic signature;32.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Problems accessing via smartphone or tablet;38.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Other problems;22.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Total;3,124,333
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Difficulty of use;60.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Technical problems when using the website;76.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Problems using the electronic signature;42.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Problems accessing via smartphone or tablet;42.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Other problems;25.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Total;3,183,417
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Difficulty of use;61.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Technical problems when using the website;77.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Problems using the electronic signature;41.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Problems accessing via smartphone or tablet;41.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Other problems;20.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Total;3,755,561
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Difficulty of use;61.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Technical problems when using the website;75.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Problems using the electronic signature;43.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Problems accessing via smartphone or tablet;43.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Other problems;22.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Total;3,090,044
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Difficulty of use;66.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Technical problems when using the website;73.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Problems using the electronic signature;41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Problems accessing via smartphone or tablet;38.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Other problems;20.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Total;1,593,221
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Difficulty of use;68.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Technical problems when using the website;60.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Problems using the electronic signature;42.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Problems accessing via smartphone or tablet;38.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Other problems;19.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;7,722,351
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Difficulty of use;64.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Technical problems when using the website;74.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Problems using the electronic signature;42.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Problems accessing via smartphone or tablet;40.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Other problems;22.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;1,863,539
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Difficulty of use;65.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Technical problems when using the website;75.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Problems using the electronic signature;44.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Problems accessing via smartphone or tablet;42.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Other problems;21.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;2,712,161
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Difficulty of use;60.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Technical problems when using the website;72.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Problems using the electronic signature;38.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Problems accessing via smartphone or tablet;41.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Other problems;21.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;1,507,391
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Difficulty of use;58.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Technical problems when using the website;79.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Problems using the electronic signature;37.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Problems accessing via smartphone or tablet;35.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Other problems;22.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;3,045,692
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Difficulty of use;58.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Technical problems when using the website;72.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Problems using the electronic signature;39.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Problems accessing via smartphone or tablet;43.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Other problems;22.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Total;1,691,823
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Difficulty of use;63.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Technical problems when using the website;69.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Problems using the electronic signature;45.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Problems accessing via smartphone or tablet;41.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Other problems;25.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Total;4,121,712
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Difficulty of use;65.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Technical problems when using the website;71.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Problems using the electronic signature;42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Problems accessing via smartphone or tablet;43.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Other problems;22.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Total;4,802,450
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Difficulty of use;62.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Technical problems when using the website;75.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Problems using the electronic signature;40.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Problems accessing via smartphone or tablet;40.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Other problems;21.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Total;4,447,321
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Difficulty of use;59.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Technical problems when using the website;76.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Problems using the electronic signature;38.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Problems accessing via smartphone or tablet;37.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Other problems;20.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Total;1,787,827
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Difficulty of use;58.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Technical problems when using the website;78.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Problems using the electronic signature;42.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Problems accessing via smartphone or tablet;42.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Other problems;23.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Total;1,691,823
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Difficulty of use;63.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Technical problems when using the website;69.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Problems using the electronic signature;45.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Problems accessing via smartphone or tablet;41.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Other problems;25.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Total;2,407,894
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Difficulty of use;60.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Technical problems when using the website;73.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Problems using the electronic signature;42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Problems accessing via smartphone or tablet;41.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Other problems;21.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Total;2,312,864
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Difficulty of use;69.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Technical problems when using the website;69.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Problems using the electronic signature;42.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Problems accessing via smartphone or tablet;43.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Other problems;20.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Total;8,256,867
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Difficulty of use;60.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Technical problems when using the website;77.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Problems using the electronic signature;38.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Problems accessing via smartphone or tablet;39.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Other problems;21.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Total;2,181,685
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Difficulty of use;60.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Technical problems when using the website;74.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Problems using the electronic signature;42.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Problems accessing via smartphone or tablet;42.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Other problems;25.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Total;7,096,507
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Difficulty of use;63.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Technical problems when using the website;74.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Problems using the electronic signature;41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Problems accessing via smartphone or tablet;40.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Other problems;19.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Total;1,914,567
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Difficulty of use;59.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Technical problems when using the website;73.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Problems using the electronic signature;39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Problems accessing via smartphone or tablet;42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Other problems;22.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Total;7,840,059
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Difficulty of use;61.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Technical problems when using the website;74.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Problems using the electronic signature;41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Problems accessing via smartphone or tablet;40.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Other problems;24.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Total;14,305,065
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Difficulty of use;63.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Technical problems when using the website;74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Problems using the electronic signature;41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Problems accessing via smartphone or tablet;40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Other problems;22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Total;2,546,068
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Difficulty of use;52.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Technical problems when using the website;75.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Problems using the electronic signature;41.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Problems accessing via smartphone or tablet;40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Other problems;22.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Total;457,529
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Difficulty of use;70.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Technical problems when using the website;72.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Problems using the electronic signature;46.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Problems accessing via smartphone or tablet;44.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Other problems;29.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Total;2,299,357
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Difficulty of use;63.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Technical problems when using the website;74.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Problems using the electronic signature;41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Problems accessing via smartphone or tablet;44.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Other problems;22.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Total;14,094,247
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Difficulty of use;61.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Technical problems when using the website;74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Problems using the electronic signature;40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Problems accessing via smartphone or tablet;40.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Other problems;21.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Total;16,836,537
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Difficulty of use;62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Technical problems when using the website;74.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Problems using the electronic signature;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Problems accessing via smartphone or tablet;40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Other problems;22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Total;8,479,756
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Difficulty of use;65.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Technical problems when using the website;73.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Problems using the electronic signature;42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Problems accessing via smartphone or tablet;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Male;Other problems;23.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Total;8,356,781
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Difficulty of use;59.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Technical problems when using the website;75.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Problems using the electronic signature;39.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Problems accessing via smartphone or tablet;40.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Sex: Female;Other problems;20.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Total;2,104,558
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Difficulty of use;56.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Technical problems when using the website;78.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Problems using the electronic signature;32.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Problems accessing via smartphone or tablet;38.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 16 to 24 years;Other problems;22.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Total;3,121,120
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Difficulty of use;60.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Technical problems when using the website;76.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Problems using the electronic signature;42.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Problems accessing via smartphone or tablet;42.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 25 to 34 years;Other problems;24.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Total;3,183,417
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Difficulty of use;61.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Technical problems when using the website;77.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Problems using the electronic signature;41.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Problems accessing via smartphone or tablet;41.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 35 to 44 years;Other problems;20.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Total;3,753,425
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Difficulty of use;61.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Technical problems when using the website;75.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Problems using the electronic signature;43.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Problems accessing via smartphone or tablet;43.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 45 to 54 years;Other problems;22.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Total;3,083,935
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Difficulty of use;66.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Technical problems when using the website;73.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Problems using the electronic signature;41.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Problems accessing via smartphone or tablet;38.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 55 to 64 years;Other problems;20.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Total;1,590,082
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Difficulty of use;68.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Technical problems when using the website;60.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Problems using the electronic signature;42.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Problems accessing via smartphone or tablet;38.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Age: 65 to 74 years;Other problems;19.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;7,713,997
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Difficulty of use;64.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Technical problems when using the website;74.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Problems using the electronic signature;42.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Problems accessing via smartphone or tablet;40.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Other problems;22.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;1,862,656
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Difficulty of use;65.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Technical problems when using the website;75.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Problems using the electronic signature;44.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Problems accessing via smartphone or tablet;42.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Other problems;21.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;2,710,703
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Difficulty of use;60.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Technical problems when using the website;72.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Problems using the electronic signature;38.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Problems accessing via smartphone or tablet;41.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Other problems;21.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;1,507,391
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Difficulty of use;58.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Technical problems when using the website;79.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Problems using the electronic signature;37.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Problems accessing via smartphone or tablet;35.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Other problems;22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;3,041,790
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Difficulty of use;58.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Technical problems when using the website;72.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Problems using the electronic signature;39.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Problems accessing via smartphone or tablet;43.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Other problems;22.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Total;1,689,451
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Difficulty of use;63.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Technical problems when using the website;69.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Problems using the electronic signature;45.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Problems accessing via smartphone or tablet;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 1 member;Other problems;25.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Total;4,114,139
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Difficulty of use;65.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Technical problems when using the website;71.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Problems using the electronic signature;42.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Problems accessing via smartphone or tablet;43.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 2 members;Other problems;22.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Total;4,797,799
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Difficulty of use;62.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Technical problems when using the website;75.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Problems using the electronic signature;40.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Problems accessing via smartphone or tablet;40.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 3 members;Other problems;21.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Total;4,447,321
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Difficulty of use;59.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Technical problems when using the website;76.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Problems using the electronic signature;38.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Problems accessing via smartphone or tablet;37.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 4 members;Other problems;20.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Total;1,787,827
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Difficulty of use;58.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Technical problems when using the website;78.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Problems using the electronic signature;42.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Problems accessing via smartphone or tablet;42.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Other problems;23.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Total;1,689,451
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Difficulty of use;63.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Technical problems when using the website;69.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Problems using the electronic signature;45.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Problems accessing via smartphone or tablet;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: One-person household;Other problems;25.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Total;2,403,992
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Difficulty of use;60.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Technical problems when using the website;73.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Problems using the electronic signature;42.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Problems accessing via smartphone or tablet;41.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Other problems;21.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Total;2,310,651
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Difficulty of use;69.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Technical problems when using the website;69.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Problems using the electronic signature;42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Problems accessing via smartphone or tablet;43.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Other problems;20.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Total;8,252,216
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Difficulty of use;60.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Technical problems when using the website;77.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Problems using the electronic signature;38.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Problems accessing via smartphone or tablet;39.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Other problems;21.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Total;2,180,227
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Difficulty of use;60.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Technical problems when using the website;74.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Problems using the electronic signature;42.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Problems accessing via smartphone or tablet;42.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Type of household: Other type of household;Other problems;25.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Total;7,089,643
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Difficulty of use;63.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Technical problems when using the website;74.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Problems using the electronic signature;41.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Problems accessing via smartphone or tablet;40.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Other problems;19.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Total;1,913,109
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Difficulty of use;59.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Technical problems when using the website;73.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Problems using the electronic signature;39.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Problems accessing via smartphone or tablet;42.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Other problems;22.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Total;7,833,785
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Difficulty of use;61.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Technical problems when using the website;74.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Problems using the electronic signature;41.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Problems accessing via smartphone or tablet;40.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Other problems;24.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Total;14,290,469
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Difficulty of use;63.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Technical problems when using the website;74.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Problems using the electronic signature;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Problems accessing via smartphone or tablet;40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Spanish;Other problems;22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Total;2,546,068
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Difficulty of use;52.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Technical problems when using the website;75.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Problems using the electronic signature;41.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Problems accessing via smartphone or tablet;40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Nationality: Foreign;Other problems;22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Total;456,646
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Difficulty of use;70.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Technical problems when using the website;72.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Problems using the electronic signature;46.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Problems accessing via smartphone or tablet;44.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Severely limited;Other problems;29.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Total;2,292,527
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Difficulty of use;63.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Technical problems when using the website;74.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Problems using the electronic signature;41.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Problems accessing via smartphone or tablet;44.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Other problems;22.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Total;14,087,364
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Difficulty of use;61.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Technical problems when using the website;74.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Problems using the electronic signature;40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Problems accessing via smartphone or tablet;40.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Other problems;21.7