Reference population;Socio-economic characteristics;Problems encountered;Total
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Total;30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Difficulty of use;34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Technical problems when using the website;41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Problems using the electronic signature;23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Problems accessing via smartphone or tablet;22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Other problems;12.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Total;261,972
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Have had a problem when using public administration services in the last 12 months;44.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Difficulty of use;24.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Technical problems when using the website;32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Problems using the electronic signature;10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Problems accessing via smartphone or tablet;14.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Other problems;6.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Total;1,411,862
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Have had a problem when using public administration services in the last 12 months;44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Difficulty of use;27.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Technical problems when using the website;31.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Problems using the electronic signature;16.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Problems accessing via smartphone or tablet;16.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Other problems;9.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Total;5,334,250
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Have had a problem when using public administration services in the last 12 months;48.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Difficulty of use;28.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Technical problems when using the website;35.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Problems using the electronic signature;19.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Problems accessing via smartphone or tablet;17.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Other problems;8.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Total;8,254,378
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Have had a problem when using public administration services in the last 12 months;54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Difficulty of use;33.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Technical problems when using the website;40.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Problems using the electronic signature;21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Problems accessing via smartphone or tablet;22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Other problems;12.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Total;4,598,013
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Have had a problem when using public administration services in the last 12 months;59.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Difficulty of use;38.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Technical problems when using the website;45.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Problems using the electronic signature;24.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Problems accessing via smartphone or tablet;24.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Other problems;13.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Total;3,875,293
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Have had a problem when using public administration services in the last 12 months;57.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Difficulty of use;34.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Technical problems when using the website;43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Problems using the electronic signature;23.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Problems accessing via smartphone or tablet;23.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Other problems;13.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Total;5,633,434
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Have had a problem when using public administration services in the last 12 months;62.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Difficulty of use;41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Technical problems when using the website;46.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Problems using the electronic signature;28.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Problems accessing via smartphone or tablet;27.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Other problems;15.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Total;439,193
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Have had a problem when using public administration services in the last 12 months;71.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Difficulty of use;42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Technical problems when using the website;41.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Problems using the electronic signature;33.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Problems accessing via smartphone or tablet;32.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Other problems;14.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Total;321,122
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Have had a problem when using public administration services in the last 12 months;60.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Difficulty of use;39.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Technical problems when using the website;50.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Problems using the electronic signature;33.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Problems accessing via smartphone or tablet;26.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Other problems;16.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Total;19,227,844
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Have had a problem when using public administration services in the last 12 months;56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Difficulty of use;34.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Technical problems when using the website;42.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Problems using the electronic signature;23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Problems accessing via smartphone or tablet;23.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Other problems;12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Total;2,440,501
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Have had a problem when using public administration services in the last 12 months;56.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Difficulty of use;36.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Technical problems when using the website;43.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Problems using the electronic signature;22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Problems accessing via smartphone or tablet;22.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Other problems;14.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Total;2,661,898
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Have had a problem when using public administration services in the last 12 months;57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Difficulty of use;33.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Technical problems when using the website;45.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Problems using the electronic signature;20.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Problems accessing via smartphone or tablet;22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Other problems;12.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Total;931,762
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Have had a problem when using public administration services in the last 12 months;45.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Difficulty of use;32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Technical problems when using the website;30.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Problems using the electronic signature;13.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Problems accessing via smartphone or tablet;19.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Other problems;7.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Total;3,468,989
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Have had a problem when using public administration services in the last 12 months;53.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Difficulty of use;36.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Technical problems when using the website;34.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Problems using the electronic signature;23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Problems accessing via smartphone or tablet;20.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Other problems;9.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Total;1,398,522
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Have had a problem when using public administration services in the last 12 months;58.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Difficulty of use;35.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Technical problems when using the website;48.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Problems using the electronic signature;25.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Problems accessing via smartphone or tablet;22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Other problems;16.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Total;14,116,353
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Have had a problem when using public administration services in the last 12 months;56.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Difficulty of use;34.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Technical problems when using the website;42.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Problems using the electronic signature;23.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Problems accessing via smartphone or tablet;23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Other problems;11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Total;2,288,343
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Have had a problem when using public administration services in the last 12 months;59.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Difficulty of use;35.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Technical problems when using the website;43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Problems using the electronic signature;25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Problems accessing via smartphone or tablet;25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Other problems;15.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Total;1,117,214
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Have had a problem when using public administration services in the last 12 months;50.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Difficulty of use;31.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Technical problems when using the website;41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Problems using the electronic signature;24.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Problems accessing via smartphone or tablet;23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Other problems;15.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Total;1,627,422
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Have had a problem when using public administration services in the last 12 months;49.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Difficulty of use;34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Technical problems when using the website;34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Problems using the electronic signature;22.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Problems accessing via smartphone or tablet;20.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Other problems;13.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Total;78,511
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Have had a problem when using public administration services in the last 12 months;85.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Difficulty of use;41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Technical problems when using the website;55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Problems using the electronic signature;48.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Problems accessing via smartphone or tablet;36.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Other problems;14.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Total;16,332,281
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Have had a problem when using public administration services in the last 12 months;56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Difficulty of use;35.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Technical problems when using the website;42.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Problems using the electronic signature;23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Problems accessing via smartphone or tablet;23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Other problems;12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Total;2,895,563
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Have had a problem when using public administration services in the last 12 months;55.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Difficulty of use;31.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Technical problems when using the website;41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Problems using the electronic signature;24.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Problems accessing via smartphone or tablet;24.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Other problems;12.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Total;4,798,029
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Have had a problem when using public administration services in the last 12 months;49.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Difficulty of use;28.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Technical problems when using the website;34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Problems using the electronic signature;21.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Problems accessing via smartphone or tablet;19.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Other problems;11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Total;14,429,815
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Have had a problem when using public administration services in the last 12 months;58.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Difficulty of use;36.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Technical problems when using the website;44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Problems using the electronic signature;24.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Problems accessing via smartphone or tablet;24.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Other problems;13.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Total;981,155
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Have had a problem when using public administration services in the last 12 months;67.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Difficulty of use;49.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Technical problems when using the website;55.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Problems using the electronic signature;32.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Problems accessing via smartphone or tablet;26.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Other problems;17.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Total;18,246,689
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Have had a problem when using public administration services in the last 12 months;55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Difficulty of use;33.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Technical problems when using the website;41.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Problems using the electronic signature;23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Problems accessing via smartphone or tablet;23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Other problems;12.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Total;5,401,724
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Have had a problem when using public administration services in the last 12 months;53.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Difficulty of use;32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Technical problems when using the website;40.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Problems using the electronic signature;20.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Problems accessing via smartphone or tablet;23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Other problems;11.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Total;4,964,418
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Have had a problem when using public administration services in the last 12 months;54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Difficulty of use;32.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Technical problems when using the website;41.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Problems using the electronic signature;19.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Problems accessing via smartphone or tablet;19.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Other problems;11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Total;5,463,016
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Have had a problem when using public administration services in the last 12 months;58.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Difficulty of use;35.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Technical problems when using the website;44.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Problems using the electronic signature;22.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Problems accessing via smartphone or tablet;24.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Other problems;12.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Total;5,895,534
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Have had a problem when using public administration services in the last 12 months;55.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Difficulty of use;35.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Technical problems when using the website;41.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Problems using the electronic signature;25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Problems accessing via smartphone or tablet;23.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Other problems;13.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Total;6,353,767
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Have had a problem when using public administration services in the last 12 months;57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Difficulty of use;39.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Technical problems when using the website;42.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Problems using the electronic signature;26.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Problems accessing via smartphone or tablet;23.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Other problems;14.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Total;2,051,057
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Have had a problem when using public administration services in the last 12 months;53.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Difficulty of use;30.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Technical problems when using the website;36.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Problems using the electronic signature;21.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Problems accessing via smartphone or tablet;19.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Other problems;7.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Total;30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Difficulty of use;34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Technical problems when using the website;41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Problems using the electronic signature;23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Problems accessing via smartphone or tablet;22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Other problems;12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Total;260,013
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Have had a problem when using public administration services in the last 12 months;45.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Difficulty of use;24.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Technical problems when using the website;32.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Problems using the electronic signature;10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Problems accessing via smartphone or tablet;14.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Other problems;6.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Total;1,410,291
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Have had a problem when using public administration services in the last 12 months;44.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Difficulty of use;27.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Technical problems when using the website;31.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Problems using the electronic signature;16.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Problems accessing via smartphone or tablet;16.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Primary education;Other problems;9.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Total;5,331,230
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Have had a problem when using public administration services in the last 12 months;48.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Difficulty of use;28.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Technical problems when using the website;35.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Problems using the electronic signature;19.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Problems accessing via smartphone or tablet;17.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Other problems;8.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Total;8,248,987
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Have had a problem when using public administration services in the last 12 months;54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Difficulty of use;33.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Technical problems when using the website;40.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Problems using the electronic signature;21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Problems accessing via smartphone or tablet;22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Other problems;11.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Total;4,596,124
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Have had a problem when using public administration services in the last 12 months;59.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Difficulty of use;38.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Technical problems when using the website;45.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Problems using the electronic signature;24.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Problems accessing via smartphone or tablet;24.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Other problems;13.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Total;3,870,642
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Have had a problem when using public administration services in the last 12 months;57.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Difficulty of use;34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Technical problems when using the website;43.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Problems using the electronic signature;23.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Problems accessing via smartphone or tablet;23.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Other problems;13.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Total;5,632,181
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Have had a problem when using public administration services in the last 12 months;62.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Difficulty of use;41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Technical problems when using the website;46.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Problems using the electronic signature;28.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Problems accessing via smartphone or tablet;27.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Other problems;15.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Total;437,703
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Have had a problem when using public administration services in the last 12 months;70.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Difficulty of use;42.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Technical problems when using the website;41.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Problems using the electronic signature;33.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Problems accessing via smartphone or tablet;32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Doctorate;Other problems;15.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Total;321,122
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Have had a problem when using public administration services in the last 12 months;60.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Difficulty of use;39.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Technical problems when using the website;50.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Problems using the electronic signature;33.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Problems accessing via smartphone or tablet;26.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Educational attainment: Other;Other problems;16.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Total;19,218,840
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Have had a problem when using public administration services in the last 12 months;56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Difficulty of use;34.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Technical problems when using the website;42.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Problems using the electronic signature;23.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Problems accessing via smartphone or tablet;23.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Employed;Other problems;12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Total;2,437,288
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Have had a problem when using public administration services in the last 12 months;56.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Difficulty of use;36.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Technical problems when using the website;43.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Problems using the electronic signature;22.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Problems accessing via smartphone or tablet;22.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Unemployed;Other problems;13.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Total;2,661,898
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Have had a problem when using public administration services in the last 12 months;57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Difficulty of use;33.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Technical problems when using the website;45.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Problems using the electronic signature;20.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Problems accessing via smartphone or tablet;22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Students;Other problems;12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Total;931,073
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Have had a problem when using public administration services in the last 12 months;45.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Difficulty of use;32.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Technical problems when using the website;30.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Problems using the electronic signature;13.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Problems accessing via smartphone or tablet;19.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Other problems;7.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Total;3,465,321
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Have had a problem when using public administration services in the last 12 months;53.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Difficulty of use;36.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Technical problems when using the website;34.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Problems using the electronic signature;23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Problems accessing via smartphone or tablet;20.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Other problems;9.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Total;1,393,871
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Have had a problem when using public administration services in the last 12 months;58.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Difficulty of use;35.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Technical problems when using the website;48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Problems using the electronic signature;24.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Problems accessing via smartphone or tablet;22.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Employment status: Other employment status;Other problems;16.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Total;14,111,579
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Have had a problem when using public administration services in the last 12 months;56.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Difficulty of use;34.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Technical problems when using the website;42.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Problems using the electronic signature;23.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Problems accessing via smartphone or tablet;23.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Other problems;11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Total;2,284,997
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Have had a problem when using public administration services in the last 12 months;59.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Difficulty of use;35.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Technical problems when using the website;43.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Problems using the electronic signature;25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Problems accessing via smartphone or tablet;25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Other problems;15.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Total;1,116,332
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Have had a problem when using public administration services in the last 12 months;50.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Difficulty of use;31.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Technical problems when using the website;41.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Problems using the electronic signature;24.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Problems accessing via smartphone or tablet;23.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Other problems;15.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Total;1,627,422
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Have had a problem when using public administration services in the last 12 months;49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Difficulty of use;34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Technical problems when using the website;34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Problems using the electronic signature;22.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Problems accessing via smartphone or tablet;20.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Other problems;13.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Total;78,511
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Have had a problem when using public administration services in the last 12 months;85.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Difficulty of use;41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Technical problems when using the website;55.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Problems using the electronic signature;48.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Problems accessing via smartphone or tablet;36.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Other problems;14.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Total;16,324,736
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Have had a problem when using public administration services in the last 12 months;56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Difficulty of use;35.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Technical problems when using the website;42.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Problems using the electronic signature;23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Problems accessing via smartphone or tablet;23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Other problems;12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Total;2,894,105
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Have had a problem when using public administration services in the last 12 months;55.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Difficulty of use;31.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Technical problems when using the website;41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Problems using the electronic signature;24.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Problems accessing via smartphone or tablet;24.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Other problems;12.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Total;4,791,797
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Have had a problem when using public administration services in the last 12 months;49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Difficulty of use;28.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Technical problems when using the website;34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Problems using the electronic signature;21.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Problems accessing via smartphone or tablet;19.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Manual;Other problems;11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Total;14,427,043
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Have had a problem when using public administration services in the last 12 months;58.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Difficulty of use;36.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Technical problems when using the website;44.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Problems using the electronic signature;24.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Problems accessing via smartphone or tablet;24.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Non-manual;Other problems;13.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Total;981,155
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Have had a problem when using public administration services in the last 12 months;67.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Difficulty of use;49.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Technical problems when using the website;55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Problems using the electronic signature;32.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Problems accessing via smartphone or tablet;26.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: ICT workers;Other problems;17.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Total;18,237,685
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Have had a problem when using public administration services in the last 12 months;55.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Difficulty of use;33.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Technical problems when using the website;41.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Problems using the electronic signature;23.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Problems accessing via smartphone or tablet;23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Main occupation: Other workers;Other problems;12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Total;5,398,695
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Have had a problem when using public administration services in the last 12 months;53.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Difficulty of use;32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Technical problems when using the website;40.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Problems using the electronic signature;20.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Problems accessing via smartphone or tablet;23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Other problems;11.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Total;4,960,080
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Have had a problem when using public administration services in the last 12 months;54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Difficulty of use;32.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Technical problems when using the website;41.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Problems using the electronic signature;19.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Problems accessing via smartphone or tablet;19.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Other problems;11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Total;5,458,585
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Have had a problem when using public administration services in the last 12 months;58.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Difficulty of use;35.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Technical problems when using the website;44.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Problems using the electronic signature;22.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Problems accessing via smartphone or tablet;24.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Other problems;12.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Total;5,895,534
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Have had a problem when using public administration services in the last 12 months;55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Difficulty of use;35.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Technical problems when using the website;41.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Problems using the electronic signature;25.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Problems accessing via smartphone or tablet;23.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Other problems;13.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Total;6,347,157
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Have had a problem when using public administration services in the last 12 months;57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Difficulty of use;39.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Technical problems when using the website;42.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Problems using the electronic signature;26.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Problems accessing via smartphone or tablet;23.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Other problems;14.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Total;2,048,242
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Have had a problem when using public administration services in the last 12 months;53.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Difficulty of use;30.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Technical problems when using the website;36.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Problems using the electronic signature;21.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Problems accessing via smartphone or tablet;19.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Other problems;7.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Total;16,851,133
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Difficulty of use;62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Technical problems when using the website;74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Problems using the electronic signature;41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Problems accessing via smartphone or tablet;40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Other problems;22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Total;116,903
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Difficulty of use;54.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Technical problems when using the website;73.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Problems using the electronic signature;24.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Problems accessing via smartphone or tablet;33.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Other problems;15.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Total;627,607
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Difficulty of use;62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Technical problems when using the website;71.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Problems using the electronic signature;37.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Problems accessing via smartphone or tablet;37.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Other problems;21.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Total;2,580,777
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Difficulty of use;58.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Technical problems when using the website;73.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Problems using the electronic signature;39.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Problems accessing via smartphone or tablet;36.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Other problems;17.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Total;4,533,214
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Difficulty of use;61.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Technical problems when using the website;74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Problems using the electronic signature;39.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Problems accessing via smartphone or tablet;41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Other problems;21.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Total;2,753,009
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Difficulty of use;63.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Technical problems when using the website;75.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Problems using the electronic signature;40.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Problems accessing via smartphone or tablet;40.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Other problems;22.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Total;2,222,235
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Difficulty of use;60.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Technical problems when using the website;75.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Problems using the electronic signature;41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Problems accessing via smartphone or tablet;41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Other problems;23.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Total;3,511,238
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Difficulty of use;66.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Technical problems when using the website;75.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Problems using the electronic signature;45.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Problems accessing via smartphone or tablet;43.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Other problems;24.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Total;311,631
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Difficulty of use;60.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Technical problems when using the website;57.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Problems using the electronic signature;46.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Problems accessing via smartphone or tablet;45.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Other problems;21.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Total;194,520
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Difficulty of use;65.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Technical problems when using the website;83.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Problems using the electronic signature;54.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Problems accessing via smartphone or tablet;44.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Other problems;26.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Total;10,827,256
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Difficulty of use;61.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Technical problems when using the website;74.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Problems using the electronic signature;42.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Problems accessing via smartphone or tablet;41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Other problems;22.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Total;1,388,707
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Difficulty of use;64.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Technical problems when using the website;76.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Problems using the electronic signature;40.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Problems accessing via smartphone or tablet;40.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Other problems;24.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Total;1,541,106
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Difficulty of use;58.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Technical problems when using the website;79.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Problems using the electronic signature;35.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Problems accessing via smartphone or tablet;39.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Other problems;22.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Total;423,061
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Difficulty of use;72.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Technical problems when using the website;66.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Problems using the electronic signature;30.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Problems accessing via smartphone or tablet;42.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Other problems;15.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Total;1,852,978
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Difficulty of use;67.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Technical problems when using the website;65.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Problems using the electronic signature;43.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Problems accessing via smartphone or tablet;37.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Other problems;18.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Total;818,026
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Difficulty of use;60.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Technical problems when using the website;83.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Problems using the electronic signature;42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Problems accessing via smartphone or tablet;38.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Other problems;27.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Total;8,036,975
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Difficulty of use;60.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Technical problems when using the website;74.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Problems using the electronic signature;40.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Problems accessing via smartphone or tablet;41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Other problems;20.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Total;1,349,291
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Difficulty of use;59.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Technical problems when using the website;73.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Problems using the electronic signature;43.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Problems accessing via smartphone or tablet;42.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Other problems;27.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Total;565,064
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Difficulty of use;63.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Technical problems when using the website;81.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Problems using the electronic signature;47.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Problems accessing via smartphone or tablet;45.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Other problems;30.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Total;808,959
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Difficulty of use;69.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Technical problems when using the website;69.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Problems using the electronic signature;45.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Problems accessing via smartphone or tablet;41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Other problems;26.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Total;66,966
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Difficulty of use;48.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Technical problems when using the website;65.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Problems using the electronic signature;56.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Problems accessing via smartphone or tablet;42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Other problems;17.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Total;9,230,774
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Difficulty of use;62.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Technical problems when using the website;74.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Problems using the electronic signature;41.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Problems accessing via smartphone or tablet;41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Other problems;22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Total;1,596,482
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Difficulty of use;56.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Technical problems when using the website;74.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Problems using the electronic signature;45.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Problems accessing via smartphone or tablet;44.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Other problems;22.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Total;2,383,296
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Difficulty of use;58.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Technical problems when using the website;69.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Problems using the electronic signature;42.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Problems accessing via smartphone or tablet;39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Other problems;22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Total;8,443,959
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Difficulty of use;62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Technical problems when using the website;76.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Problems using the electronic signature;41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Problems accessing via smartphone or tablet;42.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Other problems;22.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Total;663,427
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Difficulty of use;72.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Technical problems when using the website;81.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Problems using the electronic signature;47.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Problems accessing via smartphone or tablet;39.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Other problems;25.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Total;10,163,828
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Difficulty of use;60.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Technical problems when using the website;74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Problems using the electronic signature;41.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Problems accessing via smartphone or tablet;41.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Other problems;22.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Total;2,906,415
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Difficulty of use;60.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Technical problems when using the website;75.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Problems using the electronic signature;38.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Problems accessing via smartphone or tablet;42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Other problems;21.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Total;2,725,569
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Difficulty of use;58.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Technical problems when using the website;74.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Problems using the electronic signature;34.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Problems accessing via smartphone or tablet;35.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Other problems;20.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Total;3,172,519
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Difficulty of use;60.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Technical problems when using the website;75.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Problems using the electronic signature;39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Problems accessing via smartphone or tablet;42.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Other problems;20.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Total;3,279,713
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Difficulty of use;63.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Technical problems when using the website;74.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Problems using the electronic signature;46.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Problems accessing via smartphone or tablet;42.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Other problems;24.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Total;3,678,535
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Difficulty of use;68.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Technical problems when using the website;73.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Problems using the electronic signature;45.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Problems accessing via smartphone or tablet;41.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Other problems;24.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Total;1,088,382
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Difficulty of use;57.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Technical problems when using the website;68.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Problems using the electronic signature;39.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Problems accessing via smartphone or tablet;36.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Other problems;14.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Total;16,836,537
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Difficulty of use;62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Technical problems when using the website;74.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Problems using the electronic signature;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Problems accessing via smartphone or tablet;40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Total persons;Other problems;22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Total;116,903
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Difficulty of use;54.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Technical problems when using the website;73.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Problems using the electronic signature;24.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Problems accessing via smartphone or tablet;33.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Less than primary education;Other problems;15.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Total;626,035
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Difficulty of use;62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Technical problems when using the website;71.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Problems using the electronic signature;37.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Problems accessing via smartphone or tablet;37.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Primary education;Other problems;21.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Total;2,579,319
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Difficulty of use;58.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Technical problems when using the website;73.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Problems using the electronic signature;39.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Problems accessing via smartphone or tablet;36.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: First stage of secondary education;Other problems;17.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Total;4,529,041
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Difficulty of use;61.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Technical problems when using the website;74.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Problems using the electronic signature;39.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Problems accessing via smartphone or tablet;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Second stage of secondary education;Other problems;21.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Total;2,753,009
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Difficulty of use;63.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Technical problems when using the website;75.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Problems using the electronic signature;40.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Problems accessing via smartphone or tablet;40.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Higher vocational training;Other problems;22.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Total;2,217,584
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Difficulty of use;60.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Technical problems when using the website;75.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Problems using the electronic signature;41.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Problems accessing via smartphone or tablet;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University diploma and equivalent;Other problems;23.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Total;3,509,985
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Difficulty of use;66.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Technical problems when using the website;75.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Problems using the electronic signature;45.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Problems accessing via smartphone or tablet;43.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: University degree, master's degree and equivalent;Other problems;24.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Total;310,141
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Difficulty of use;60.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Technical problems when using the website;58.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Problems using the electronic signature;47.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Problems accessing via smartphone or tablet;45.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Doctorate;Other problems;21.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Total;194,520
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Difficulty of use;65.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Technical problems when using the website;83.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Problems using the electronic signature;54.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Problems accessing via smartphone or tablet;44.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Educational attainment: Other;Other problems;26.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Total;10,823,662
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Difficulty of use;61.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Technical problems when using the website;74.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Problems using the electronic signature;42.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Problems accessing via smartphone or tablet;41.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Employed;Other problems;22.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Total;1,385,494
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Difficulty of use;64.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Technical problems when using the website;77.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Problems using the electronic signature;39.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Problems accessing via smartphone or tablet;40.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Unemployed;Other problems;24.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Total;1,541,106
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Difficulty of use;58.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Technical problems when using the website;79.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Problems using the electronic signature;35.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Problems accessing via smartphone or tablet;39.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Students;Other problems;22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Total;422,372
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Difficulty of use;72.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Technical problems when using the website;66.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Problems using the electronic signature;30.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Problems accessing via smartphone or tablet;42.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Homemakers;Other problems;15.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Total;1,850,529
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Difficulty of use;67.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Technical problems when using the website;65.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Problems using the electronic signature;43.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Problems accessing via smartphone or tablet;37.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Inactive: Pensioners;Other problems;18.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Total;813,375
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Difficulty of use;60.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Technical problems when using the website;83.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Problems using the electronic signature;42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Problems accessing via smartphone or tablet;38.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Employment status: Other employment status;Other problems;28.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Total;8,035,723
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Difficulty of use;60.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Technical problems when using the website;74.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Problems using the electronic signature;40.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Problems accessing via smartphone or tablet;41.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a permanent contract;Other problems;20.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Total;1,347,834
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Difficulty of use;59.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Technical problems when using the website;73.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Problems using the electronic signature;43.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Problems accessing via smartphone or tablet;42.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Employee with a temporary contract;Other problems;27.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Total;564,181
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Difficulty of use;63.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Technical problems when using the website;81.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Problems using the electronic signature;47.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Problems accessing via smartphone or tablet;46.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed with employees;Other problems;30.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Total;808,959
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Difficulty of use;69.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Technical problems when using the website;69.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Problems using the electronic signature;45.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Problems accessing via smartphone or tablet;41.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Self-employed without employees;Other problems;26.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Total;66,966
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Difficulty of use;48.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Technical problems when using the website;65.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Problems using the electronic signature;56.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Problems accessing via smartphone or tablet;42.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Professional status (in main job): Contributing family worker (no agreed salary);Other problems;17.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Total;9,228,639
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Difficulty of use;62.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Technical problems when using the website;74.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Problems using the electronic signature;41.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Problems accessing via smartphone or tablet;41.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Full-time;Other problems;22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Total;1,595,024
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Difficulty of use;56.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Technical problems when using the website;74.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Problems using the electronic signature;45.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Problems accessing via smartphone or tablet;44.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Working hours (in main job): Part-time;Other problems;22.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Total;2,380,586
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Difficulty of use;58.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Technical problems when using the website;69.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Problems using the electronic signature;42.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Problems accessing via smartphone or tablet;39.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Manual;Other problems;22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Total;8,443,077
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Difficulty of use;62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Technical problems when using the website;76.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Problems using the electronic signature;41.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Problems accessing via smartphone or tablet;42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Non-manual;Other problems;22.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Total;663,427
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Difficulty of use;72.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Technical problems when using the website;81.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Problems using the electronic signature;47.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Problems accessing via smartphone or tablet;39.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: ICT workers;Other problems;25.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Total;10,160,235
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Difficulty of use;60.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Technical problems when using the website;74.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Problems using the electronic signature;41.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Problems accessing via smartphone or tablet;41.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Main occupation: Other workers;Other problems;22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Total;2,903,385
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Difficulty of use;60.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Technical problems when using the website;75.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Problems using the electronic signature;38.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Problems accessing via smartphone or tablet;42.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: First quintile;Other problems;22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Total;2,723,120
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Difficulty of use;58.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Technical problems when using the website;74.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Problems using the electronic signature;34.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Problems accessing via smartphone or tablet;35.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Second quintile;Other problems;20.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Total;3,169,307
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Difficulty of use;60.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Technical problems when using the website;76.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Problems using the electronic signature;39.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Problems accessing via smartphone or tablet;42.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Third quintile;Other problems;20.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Total;3,279,713
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Difficulty of use;63.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Technical problems when using the website;74.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Problems using the electronic signature;46.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Problems accessing via smartphone or tablet;42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fourth quintile;Other problems;24.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Total;3,673,884
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Difficulty of use;68.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Technical problems when using the website;73.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Problems using the electronic signature;45.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Problems accessing via smartphone or tablet;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Fifth quintile;Other problems;24.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Total;1,087,129
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Difficulty of use;57.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Technical problems when using the website;68.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Problems using the electronic signature;39.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Problems accessing via smartphone or tablet;36.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Net monthly income per consumption unit: Don't know/No answer;Other problems;14.8