Reference population;Autonomous Communities and Cities;Problems encountered;Total
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;National total;Total;30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;National total;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;National total;Difficulty of use;34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;National total;Technical problems when using the website;41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;National total;Problems using the electronic signature;23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;National total;Problems accessing via smartphone or tablet;22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;National total;Other problems;12.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Andalucía;Total;5,135,992
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Andalucía;Have had a problem when using public administration services in the last 12 months;58.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Andalucía;Difficulty of use;33.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Andalucía;Technical problems when using the website;47.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Andalucía;Problems using the electronic signature;22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Andalucía;Problems accessing via smartphone or tablet;27.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Andalucía;Other problems;14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Aragón;Total;802,524
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Aragón;Have had a problem when using public administration services in the last 12 months;52.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Aragón;Difficulty of use;29.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Aragón;Technical problems when using the website;37.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Aragón;Problems using the electronic signature;24.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Aragón;Problems accessing via smartphone or tablet;20.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Aragón;Other problems;10.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Total;575,162
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Have had a problem when using public administration services in the last 12 months;54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Difficulty of use;33.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Technical problems when using the website;39.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Problems using the electronic signature;24.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Problems accessing via smartphone or tablet;22.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Other problems;11.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Balears, Illes;Total;813,714
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Balears, Illes;Have had a problem when using public administration services in the last 12 months;58.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Balears, Illes;Difficulty of use;35.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Balears, Illes;Technical problems when using the website;42.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Balears, Illes;Problems using the electronic signature;25.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Balears, Illes;Problems accessing via smartphone or tablet;21.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Balears, Illes;Other problems;11.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Canarias;Total;1,515,795
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Canarias;Have had a problem when using public administration services in the last 12 months;62.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Canarias;Difficulty of use;36.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Canarias;Technical problems when using the website;44.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Canarias;Problems using the electronic signature;25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Canarias;Problems accessing via smartphone or tablet;21.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Canarias;Other problems;10.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cantabria;Total;343,367
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cantabria;Have had a problem when using public administration services in the last 12 months;53.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cantabria;Difficulty of use;32.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cantabria;Technical problems when using the website;37.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cantabria;Problems using the electronic signature;22.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cantabria;Problems accessing via smartphone or tablet;20.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cantabria;Other problems;12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla y León;Total;1,423,888
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla y León;Have had a problem when using public administration services in the last 12 months;56.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla y León;Difficulty of use;34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla y León;Technical problems when using the website;40.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla y León;Problems using the electronic signature;24.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla y León;Problems accessing via smartphone or tablet;23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla y León;Other problems;12.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Total;1,221,439
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Have had a problem when using public administration services in the last 12 months;51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Difficulty of use;28.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Technical problems when using the website;38.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Problems using the electronic signature;23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Problems accessing via smartphone or tablet;21.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Other problems;10.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cataluña;Total;5,034,565
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cataluña;Have had a problem when using public administration services in the last 12 months;55.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cataluña;Difficulty of use;36.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cataluña;Technical problems when using the website;40.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cataluña;Problems using the electronic signature;22.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cataluña;Problems accessing via smartphone or tablet;21.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Cataluña;Other problems;12.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Total;3,479,387
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Have had a problem when using public administration services in the last 12 months;54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Difficulty of use;31.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Technical problems when using the website;40.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Problems using the electronic signature;22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Problems accessing via smartphone or tablet;22.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Other problems;10.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Extremadura;Total;581,075
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Extremadura;Have had a problem when using public administration services in the last 12 months;52.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Extremadura;Difficulty of use;34.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Extremadura;Technical problems when using the website;39.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Extremadura;Problems using the electronic signature;23.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Extremadura;Problems accessing via smartphone or tablet;20.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Extremadura;Other problems;12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Galicia;Total;1,579,355
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Galicia;Have had a problem when using public administration services in the last 12 months;53.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Galicia;Difficulty of use;34.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Galicia;Technical problems when using the website;38.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Galicia;Problems using the electronic signature;21.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Galicia;Problems accessing via smartphone or tablet;22.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Galicia;Other problems;10.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Total;4,641,465
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Have had a problem when using public administration services in the last 12 months;56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Difficulty of use;39.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Technical problems when using the website;41.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Problems using the electronic signature;22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Problems accessing via smartphone or tablet;23.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Other problems;14.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Total;924,172
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Difficulty of use;36.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Technical problems when using the website;41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Problems using the electronic signature;23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Problems accessing via smartphone or tablet;23.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Other problems;11.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Total;406,066
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Have had a problem when using public administration services in the last 12 months;55.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Difficulty of use;31.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Technical problems when using the website;40.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Problems using the electronic signature;21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Problems accessing via smartphone or tablet;19.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Other problems;10.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;País Vasco;Total;1,347,998
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;País Vasco;Have had a problem when using public administration services in the last 12 months;54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;País Vasco;Difficulty of use;33.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;País Vasco;Technical problems when using the website;36.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;País Vasco;Problems using the electronic signature;23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;País Vasco;Problems accessing via smartphone or tablet;19.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;País Vasco;Other problems;12.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Rioja, La;Total;199,793
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Rioja, La;Have had a problem when using public administration services in the last 12 months;52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Rioja, La;Difficulty of use;30.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Rioja, La;Technical problems when using the website;33.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Rioja, La;Problems using the electronic signature;20.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Rioja, La;Problems accessing via smartphone or tablet;20.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Rioja, La;Other problems;11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Ceuta;Total;52,555
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Ceuta;Have had a problem when using public administration services in the last 12 months;62.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Ceuta;Difficulty of use;35.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Ceuta;Technical problems when using the website;45.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Ceuta;Problems using the electronic signature;29.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Ceuta;Problems accessing via smartphone or tablet;16.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Ceuta;Other problems;15.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Melilla;Total;51,204
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Melilla;Have had a problem when using public administration services in the last 12 months;51.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Melilla;Difficulty of use;26.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Melilla;Technical problems when using the website;43.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Melilla;Problems using the electronic signature;16.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Melilla;Problems accessing via smartphone or tablet;21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Melilla;Other problems;8.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;National total;Total;30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;National total;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;National total;Difficulty of use;34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;National total;Technical problems when using the website;41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;National total;Problems using the electronic signature;23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;National total;Problems accessing via smartphone or tablet;22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;National total;Other problems;12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Andalucía;Total;5,135,992
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Andalucía;Have had a problem when using public administration services in the last 12 months;58.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Andalucía;Difficulty of use;33.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Andalucía;Technical problems when using the website;47.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Andalucía;Problems using the electronic signature;22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Andalucía;Problems accessing via smartphone or tablet;27.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Andalucía;Other problems;14.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Aragón;Total;802,524
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Aragón;Have had a problem when using public administration services in the last 12 months;52.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Aragón;Difficulty of use;29.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Aragón;Technical problems when using the website;37.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Aragón;Problems using the electronic signature;24.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Aragón;Problems accessing via smartphone or tablet;20.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Aragón;Other problems;10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Total;570,848
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Have had a problem when using public administration services in the last 12 months;54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Difficulty of use;32.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Technical problems when using the website;39.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Problems using the electronic signature;24.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Problems accessing via smartphone or tablet;22.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Asturias, Principado de;Other problems;11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Balears, Illes;Total;813,714
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Balears, Illes;Have had a problem when using public administration services in the last 12 months;58.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Balears, Illes;Difficulty of use;35.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Balears, Illes;Technical problems when using the website;42.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Balears, Illes;Problems using the electronic signature;25.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Balears, Illes;Problems accessing via smartphone or tablet;21.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Balears, Illes;Other problems;11.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Canarias;Total;1,515,795
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Canarias;Have had a problem when using public administration services in the last 12 months;62.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Canarias;Difficulty of use;36.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Canarias;Technical problems when using the website;44.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Canarias;Problems using the electronic signature;25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Canarias;Problems accessing via smartphone or tablet;21.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Canarias;Other problems;10.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cantabria;Total;342,677
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cantabria;Have had a problem when using public administration services in the last 12 months;53.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cantabria;Difficulty of use;32.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cantabria;Technical problems when using the website;37.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cantabria;Problems using the electronic signature;22.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cantabria;Problems accessing via smartphone or tablet;19.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cantabria;Other problems;12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla y León;Total;1,420,040
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla y León;Have had a problem when using public administration services in the last 12 months;56.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla y León;Difficulty of use;34.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla y León;Technical problems when using the website;40.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla y León;Problems using the electronic signature;24.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla y León;Problems accessing via smartphone or tablet;23.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla y León;Other problems;12.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Total;1,221,439
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Have had a problem when using public administration services in the last 12 months;51.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Difficulty of use;28.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Technical problems when using the website;38.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Problems using the electronic signature;23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Problems accessing via smartphone or tablet;21.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Castilla-La Mancha;Other problems;10.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cataluña;Total;5,029,914
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cataluña;Have had a problem when using public administration services in the last 12 months;55.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cataluña;Difficulty of use;36.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cataluña;Technical problems when using the website;40.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cataluña;Problems using the electronic signature;22.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cataluña;Problems accessing via smartphone or tablet;21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Cataluña;Other problems;12.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Total;3,479,387
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Have had a problem when using public administration services in the last 12 months;54.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Difficulty of use;31.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Technical problems when using the website;40.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Problems using the electronic signature;22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Problems accessing via smartphone or tablet;22.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Comunitat Valenciana;Other problems;10.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Extremadura;Total;581,075
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Extremadura;Have had a problem when using public administration services in the last 12 months;52.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Extremadura;Difficulty of use;34.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Extremadura;Technical problems when using the website;39.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Extremadura;Problems using the electronic signature;23.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Extremadura;Problems accessing via smartphone or tablet;20.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Extremadura;Other problems;12.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Galicia;Total;1,574,580
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Galicia;Have had a problem when using public administration services in the last 12 months;53.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Galicia;Difficulty of use;34.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Galicia;Technical problems when using the website;38.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Galicia;Problems using the electronic signature;21.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Galicia;Problems accessing via smartphone or tablet;22.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Galicia;Other problems;10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Total;4,639,976
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Have had a problem when using public administration services in the last 12 months;56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Difficulty of use;39.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Technical problems when using the website;41.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Problems using the electronic signature;22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Problems accessing via smartphone or tablet;23.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Madrid, Comunidad de;Other problems;14.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Total;924,172
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Have had a problem when using public administration services in the last 12 months;55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Difficulty of use;36.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Technical problems when using the website;41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Problems using the electronic signature;23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Problems accessing via smartphone or tablet;23.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Murcia, Región de;Other problems;11.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Total;406,066
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Have had a problem when using public administration services in the last 12 months;55.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Difficulty of use;31.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Technical problems when using the website;40.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Problems using the electronic signature;21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Problems accessing via smartphone or tablet;19.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Other problems;10.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;País Vasco;Total;1,346,540
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;País Vasco;Have had a problem when using public administration services in the last 12 months;54.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;País Vasco;Difficulty of use;33.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;País Vasco;Technical problems when using the website;36.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;País Vasco;Problems using the electronic signature;23.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;País Vasco;Problems accessing via smartphone or tablet;19.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;País Vasco;Other problems;12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Rioja, La;Total;199,793
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Rioja, La;Have had a problem when using public administration services in the last 12 months;52.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Rioja, La;Difficulty of use;30.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Rioja, La;Technical problems when using the website;33.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Rioja, La;Problems using the electronic signature;20.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Rioja, La;Problems accessing via smartphone or tablet;20.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Rioja, La;Other problems;11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Ceuta;Total;52,555
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Ceuta;Have had a problem when using public administration services in the last 12 months;62.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Ceuta;Difficulty of use;35.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Ceuta;Technical problems when using the website;45.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Ceuta;Problems using the electronic signature;29.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Ceuta;Problems accessing via smartphone or tablet;16.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Ceuta;Other problems;15.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Melilla;Total;51,204
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Melilla;Have had a problem when using public administration services in the last 12 months;51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Melilla;Difficulty of use;26.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Melilla;Technical problems when using the website;43.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Melilla;Problems using the electronic signature;16.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Melilla;Problems accessing via smartphone or tablet;21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Melilla;Other problems;8.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;National total;Total;16,851,133
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;National total;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;National total;Difficulty of use;62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;National total;Technical problems when using the website;74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;National total;Problems using the electronic signature;41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;National total;Problems accessing via smartphone or tablet;40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;National total;Other problems;22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Total;2,991,813
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Difficulty of use;56.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Technical problems when using the website;81.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Problems using the electronic signature;39.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Problems accessing via smartphone or tablet;46.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Other problems;24.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Total;423,637
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Difficulty of use;56.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Technical problems when using the website;71.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Problems using the electronic signature;46.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Problems accessing via smartphone or tablet;39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Other problems;20.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Total;313,368
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Difficulty of use;60.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Technical problems when using the website;73.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Problems using the electronic signature;45.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Problems accessing via smartphone or tablet;40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Other problems;21.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Total;479,635
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Difficulty of use;60.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Technical problems when using the website;71.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Problems using the electronic signature;43.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Problems accessing via smartphone or tablet;36.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Other problems;19.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Total;944,540
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Difficulty of use;58.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Technical problems when using the website;71.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Problems using the electronic signature;40.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Problems accessing via smartphone or tablet;34.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Other problems;17.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Total;182,448
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Difficulty of use;60.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Technical problems when using the website;70.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Problems using the electronic signature;41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Problems accessing via smartphone or tablet;37.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Other problems;23.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Total;798,080
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Difficulty of use;62.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Technical problems when using the website;71.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Problems using the electronic signature;43.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Problems accessing via smartphone or tablet;41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Other problems;22.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Total;634,500
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Difficulty of use;54.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Technical problems when using the website;74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Problems using the electronic signature;44.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Problems accessing via smartphone or tablet;40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Other problems;19.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Total;2,771,183
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Difficulty of use;66.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Technical problems when using the website;74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Problems using the electronic signature;40.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Problems accessing via smartphone or tablet;39.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Other problems;22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Total;1,895,846
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Difficulty of use;58.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Technical problems when using the website;73.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Problems using the electronic signature;41.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Problems accessing via smartphone or tablet;41.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Other problems;19.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Total;305,647
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Difficulty of use;64.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Technical problems when using the website;74.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Problems using the electronic signature;45.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Problems accessing via smartphone or tablet;39.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Other problems;23.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Total;847,734
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Difficulty of use;64.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Technical problems when using the website;72.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Problems using the electronic signature;40.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Problems accessing via smartphone or tablet;41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Other problems;20.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Total;2,621,464
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Difficulty of use;70.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Technical problems when using the website;74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Problems using the electronic signature;40.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Problems accessing via smartphone or tablet;41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Other problems;25.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Total;517,008
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Difficulty of use;65.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Technical problems when using the website;73.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Problems using the electronic signature;41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Problems accessing via smartphone or tablet;42.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Other problems;20.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Total;225,223
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Difficulty of use;57.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Technical problems when using the website;73.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Problems using the electronic signature;39.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Problems accessing via smartphone or tablet;34.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Other problems;19.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Total;734,717
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Difficulty of use;61.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Technical problems when using the website;66.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Problems using the electronic signature;43.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Problems accessing via smartphone or tablet;35.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Other problems;23.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Total;104,814
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Difficulty of use;57.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Technical problems when using the website;63.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Problems using the electronic signature;38.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Problems accessing via smartphone or tablet;39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Other problems;21.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Total;32,956
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Difficulty of use;55.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Technical problems when using the website;73.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Problems using the electronic signature;47.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Problems accessing via smartphone or tablet;27.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Other problems;25.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Total;26,520
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Difficulty of use;51.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Technical problems when using the website;83.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Problems using the electronic signature;31.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Problems accessing via smartphone or tablet;41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Other problems;17.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;National total;Total;16,836,537
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;National total;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;National total;Difficulty of use;62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;National total;Technical problems when using the website;74.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;National total;Problems using the electronic signature;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;National total;Problems accessing via smartphone or tablet;40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;National total;Other problems;22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Total;2,991,813
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Difficulty of use;56.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Technical problems when using the website;81.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Problems using the electronic signature;39.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Problems accessing via smartphone or tablet;46.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Andalucía;Other problems;24.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Total;423,637
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Difficulty of use;56.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Technical problems when using the website;71.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Problems using the electronic signature;46.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Problems accessing via smartphone or tablet;39.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Aragón;Other problems;20.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Total;310,273
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Difficulty of use;60.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Technical problems when using the website;73.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Problems using the electronic signature;45.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Problems accessing via smartphone or tablet;40.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Asturias, Principado de;Other problems;21.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Total;479,635
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Difficulty of use;60.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Technical problems when using the website;71.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Problems using the electronic signature;43.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Problems accessing via smartphone or tablet;36.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Balears, Illes;Other problems;19.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Total;944,540
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Difficulty of use;58.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Technical problems when using the website;71.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Problems using the electronic signature;40.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Problems accessing via smartphone or tablet;34.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Canarias;Other problems;17.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Total;181,758
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Difficulty of use;60.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Technical problems when using the website;70.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Problems using the electronic signature;41.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Problems accessing via smartphone or tablet;37.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cantabria;Other problems;23.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Total;798,080
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Difficulty of use;62.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Technical problems when using the website;71.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Problems using the electronic signature;43.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Problems accessing via smartphone or tablet;41.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla y León;Other problems;22.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Total;634,500
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Difficulty of use;54.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Technical problems when using the website;74.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Problems using the electronic signature;44.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Problems accessing via smartphone or tablet;40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Castilla-La Mancha;Other problems;19.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Total;2,766,532
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Difficulty of use;66.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Technical problems when using the website;74.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Problems using the electronic signature;40.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Problems accessing via smartphone or tablet;39.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Cataluña;Other problems;22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Total;1,895,846
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Difficulty of use;58.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Technical problems when using the website;73.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Problems using the electronic signature;41.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Problems accessing via smartphone or tablet;41.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Comunitat Valenciana;Other problems;19.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Total;305,647
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Difficulty of use;64.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Technical problems when using the website;74.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Problems using the electronic signature;45.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Problems accessing via smartphone or tablet;39.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Extremadura;Other problems;23.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Total;844,521
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Difficulty of use;64.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Technical problems when using the website;72.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Problems using the electronic signature;40.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Problems accessing via smartphone or tablet;41.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Galicia;Other problems;20.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Total;2,619,974
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Difficulty of use;70.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Technical problems when using the website;74.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Problems using the electronic signature;40.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Problems accessing via smartphone or tablet;41.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Madrid, Comunidad de;Other problems;25.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Total;517,008
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Difficulty of use;65.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Technical problems when using the website;73.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Problems using the electronic signature;41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Problems accessing via smartphone or tablet;42.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Murcia, Región de;Other problems;20.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Total;225,223
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Difficulty of use;57.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Technical problems when using the website;73.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Problems using the electronic signature;39.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Problems accessing via smartphone or tablet;34.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Navarra, Comunidad Foral de;Other problems;19.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Total;733,259
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Difficulty of use;61.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Technical problems when using the website;66.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Problems using the electronic signature;43.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Problems accessing via smartphone or tablet;35.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;País Vasco;Other problems;23.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Total;104,814
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Difficulty of use;57.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Technical problems when using the website;63.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Problems using the electronic signature;38.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Problems accessing via smartphone or tablet;39.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Rioja, La;Other problems;21.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Total;32,956
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Difficulty of use;55.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Technical problems when using the website;73.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Problems using the electronic signature;47.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Problems accessing via smartphone or tablet;27.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Ceuta;Other problems;25.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Total;26,520
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Have had a problem when using public administration services in the last 12 months;100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Difficulty of use;51.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Technical problems when using the website;83.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Problems using the electronic signature;31.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Problems accessing via smartphone or tablet;41.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months;Melilla;Other problems;17.2