Main variables	Total
1.1 % Companies that had computers	60.64
1.2 % of companies that had Local Area Network (LAN)	18.57
1.3 % Companies that had wireless Local Area Network	5.10
1.4 % Companies that had Internet connection	44.80
1.5 % Companies that had Intranet connection	4.20
1.6 % Companies that had Extranet connection	2.01
1.7 % Companies that had mobile Telephone connection	69.47
1.8 % companies that had electronic mail (e-mail)	41.97
2.1 % Personnel that use computers at least once a week	52.36
2.2 % Personnel that use computers connected to Internet at least once a week	38.67
2.3 % Companies with employees connected to company ICT systems via external telematic networks	1.67
2.41 % Companies with employees connected to company ICT systems via external telematic networks from: Home (1)	79.82
2.41 % Companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1)	66.71
2.41 % Companies with employees connected to company ICT systems via external telematic networks from: other locations of its company or group (1)	58.04
2.41 % Companies with employees connected to company ICT systems via external telematic networks from: during business trips from: hotels, airports, etc., (1)	64.25
2.5 % Companies with workers undertaking specific ICT functions	8.48
2.51 % Companies struggling to hire personnel with ITC knowledge	9.11
2.52 % Companies whose difficulties at the time of hiring new workers with ICT knowledge were: Lack of candidates with proper knowledge at a ICT user level (2)	5.68
2.53 % Companies whose difficulties at the time of hiring new workers with ICT knowledge were: Lack of specialist ICT candidates	6.57
2.54 % Companies whose difficulties at the time of hiring new workers with ICT knowledge were: Excessively high costs for hiring new ICT specialists (2)	4.41
2.6 % Companies with order management IT systems	8.23
2.61 % Companies with order management IT systems with automatic link to: Internal systems for making repetitive orders for the replacement of supplies(3)	43.57
2.62 % Companies with order management IT systems with automatic link to: Invoicing and payment systems(3)	76.90
2.63 % Companies with order management IT systems with automatic link to: System for managing production operations (3)	29.84
2.64 % Companies with order management IT systems with automatic link to: Systems for managing distribution or storage / inventory management(3)	65.54
2.65 % Companies with order management IT systems with automatic link to: Business systems with suppliers (for suppliers outside their business group)(3)	34.39
2.66 % Companies with order management IT systems with automatic link to: Client business systems (for clients outside their business group)(3)	27.98
2.71 % Companies were the degree of substitution of traditional mail by electronic communication systems has been (in the last 5 years): No substitution	62.15
2.72 % Companies were the degree of substitution of traditional mail by electronic communication systems has been (in the last 5 years): Minimal substitution	17.10
2.73 % Companies were the degree of substitution of traditional mail by electronic communication systems has been (in the last 5 years): Significant substitution	14.18
2.74 % Companies were the degree of substitution of traditional mail by electronic communication systems has been (in the last 5 years): Total substitution	3.94
2.75 % Companies were the degree of substitution of traditional mail by electronic communication systems has been (in the last 5 years): Not applicable	2.63
3.11 % Companies with Internet access: modem(4)	25.06
3.12 % Companies with Internet access: RDSI(4)	9.73
3.13 % Companies with Internet access: Broad band(4)	86.22
3,131 % Companies with Internet access: via xDSL, (ADSL,SDSL,...)(4)	82.77
3.132 % Companies with Internet access: via other leased facilities (Cable, LMDS,...)(4)	4.49
3.14 % Companies with Internet access: via mobile phone services(GSM, GPRS, UMTS, ...)(4)	21.06
3 15 % Companies whose contracted download rate is: Lower than 144 Kb/sec(4)	13.53
3 15 % Companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(4)	72.40
3 17 % Companies whose contracted download rate is: Higher than 2 Kb/sec(4)	14.08
3.21 % Companies with Internet connection that, as end product users, use it for: searching for information(4)	94.92
3.22 % Companies with Internet connection that, as end product users, use it for: Obtaining banking and financial services(4)	63.03
3.23 % Companies with Internet connection that, as end product users, use it for: Training and learning(4)	24.11
3.24 % Companies with Internet connection that, as end product users, use it for: Monitoring market behaviour(4)	25.26
3.25 % Companies with Internet connection that, as end product users, use it for: Receiving digital products(4)	29.36
3.26 % Companies with Internet connection that, as end product users, use it for: Obtaining post/pre sales services(4)	17.66
3.27 % Companies with an Internet connection which, as consumers of end products, is used for: Accessing applications/tools defined for the business(4)	26.33
3.3 % Companies that interacted with P.A.s via Internet in(4)	34.55
3.31 % Reason for interaction: Obtain information(4)	31.38
3.32 % Reason for interaction: Get documents and forms, ...(4)	30.84
3.33 % Reason for interaction: Return completed documents(4)	15.01
3.34 % Reason for interaction: Total electronic management(4)	8.82
3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(4)	1.01
4.1 % Companies with Internet connection and website /page(4)	18.14
4.11 % Companies With an Internet connection and web page for: company and/or product presentation(5)	97.77
4.12 % Companies with Internet connection and web page for: Ease of access to product catalogues and price lists(5)	45.51
4.13 % Companies with Internet connection and web page for: Personalisation of site for regular clients(5)	13.42
4.14 % Companies with Internet connection and web page for: Distribution of digital products(5)	7.11
4.15 % Companies with Internet connection and web page for: Supply of post sales services(5)	18.19
4.16 % Companies With an Internet connection and web page for: Applications/tools defined for the business(5)	11.20
4.2 % Companies which had subscribed to some type of conduct code for rendering services via their webpage (5)	18.04
4.31 % Companies with Internet connection that use internal security: Protection software or virus check(4)	96.99
4.32 % Companies with Internet connection that use internal security: Firewalls(4)	53.43
4.33 % Companies with Internet connection that use internal security: Safe server(4)	26.95
4.34 % Companies with Internet connection that use internal security: Off-site data backup (4)	32.60
4.35 % Companies with Internet connection that use internal security: Off-site data backup(4)	7.20
4.36 % Companies with an Internet connection with access enabled via Security services(4)	31.35
4.37 % Companies with an Internet connection with access enabled via Security services: Digital electronic signature (4)	6.60
4.38 % Companies with an Internet connection with access enabled via Security services(4): Password/Login(4)	23.60
4.39 % Companies with an Internet connection with access enabled via Security services: Other authentication mechanisms (4)	8.63
4.40 % Companies with an Internet connection with access enabled via Security services(4): Encryption(4)	2.69
4.5 % Companies that have updated their security services in the last three months(4)	74.23
4.6 % Companies that have had some kind of security problem in the last twelve months(4)	19.28
4.61 % Companies that have had some kind of security problem in the last twelve months(4): IT virus attack	18.41
4.62 % Companies that have had some kind of security problem in the last twelve months(4): Unauthorised access to IT system or to company data	2.67
4.63 %Companies that have had some kind of security problem in the last twelve months(4): Economic Fraud (e.g. Phishing)	1.00