Groups of activity Main variables Company size Total Total companies, financial sector 1.1 % companies that had computers Total 100.00 Total companies, financial sector 1.1 % companies that had computers From 10 to 49 100.00 Total companies, financial sector 1.1 % companies that had computers From 50 to 249 100.00 Total companies, financial sector 1.1 % companies that had computers 250 and over 100.00 Total companies, financial sector 1.2 % companies that had Local Area Network (LAN) Total 99.05 Total companies, financial sector 1.2 % companies that had Local Area Network (LAN) From 10 to 49 98.49 Total companies, financial sector 1.2 % companies that had Local Area Network (LAN) From 50 to 249 100.00 Total companies, financial sector 1.2 % companies that had Local Area Network (LAN) 250 and over 100.00 Total companies, financial sector 1.3 % companies that had wireless Local Area Network Total 33.91 Total companies, financial sector 1.3 % companies that had wireless Local Area Network From 10 to 49 29.27 Total companies, financial sector 1.3 % companies that had wireless Local Area Network From 50 to 249 35.07 Total companies, financial sector 1.3 % companies that had wireless Local Area Network 250 and over 49.73 Total companies, financial sector 1.4 % companies that had an Internet connection Total 99.77 Total companies, financial sector 1.4 % companies that had an Internet connection From 10 to 49 99.63 Total companies, financial sector 1.4 % companies that had an Internet connection From 50 to 249 100.00 Total companies, financial sector 1.4 % companies that had an Internet connection 250 and over 100.00 Total companies, financial sector 1.5 % companies that had an Intranet connection Total 79.14 Total companies, financial sector 1.5 % companies that had an Intranet connection From 10 to 49 73.16 Total companies, financial sector 1.5 % companies that had an Intranet connection From 50 to 249 80.96 Total companies, financial sector 1.5 % companies that had an Intranet connection 250 and over 99.17 Total companies, financial sector 1.6 % companies that had an Extranet connection Total 52.74 Total companies, financial sector 1.6 % companies that had an Extranet connection From 10 to 49 42.33 Total companies, financial sector 1.6 % companies that had an Extranet connection From 50 to 249 62.39 Total companies, financial sector 1.6 % companies that had an Extranet connection 250 and over 80.19 Total companies, financial sector 1.7 % companies that had a mobile Telephone connection Total 95.43 Total companies, financial sector 1.7 % companies that had a mobile Telephone connection From 10 to 49 94.10 Total companies, financial sector 1.7 % companies that had a mobile Telephone connection From 50 to 249 96.72 Total companies, financial sector 1.7 % companies that had a mobile Telephone connection 250 and over 98.91 Total companies, financial sector 1.8 % companies that had electronic mail (e-mail) Total 99.67 Total companies, financial sector 1.8 % companies that had electronic mail (e-mail) From 10 to 49 99.63 Total companies, financial sector 1.8 % companies that had electronic mail (e-mail) From 50 to 249 100.00 Total companies, financial sector 1.8 % companies that had electronic mail (e-mail) 250 and over 99.45 Total companies, financial sector 2.1 % personnel that uses computers at least once a week Total 98.88 Total companies, financial sector 2.1 % personnel that uses computers at least once a week From 10 to 49 97.14 Total companies, financial sector 2.1 % personnel that uses computers at least once a week From 50 to 249 98.30 Total companies, financial sector 2.1 % personnel that uses computers at least once a week 250 and over 99.00 Total companies, financial sector 2.2 % personnel that uses Internet-connected computers at least once a week Total 84.21 Total companies, financial sector 2.2 % personnel that uses Internet-connected computers at least once a week From 10 to 49 93.74 Total companies, financial sector 2.2 % personnel that uses Internet-connected computers at least once a week From 50 to 249 77.89 Total companies, financial sector 2.2 % personnel that uses Internet-connected computers at least once a week 250 and over 84.23 Total companies, financial sector 2.3 % companies with employees connected to company ICT systems via external telematic networks Total 38.97 Total companies, financial sector 2.3 % companies with employees connected to company ICT systems via external telematic networks From 10 to 49 33.39 Total companies, financial sector 2.3 % companies with employees connected to company ICT systems via external telematic networks From 50 to 249 37.31 Total companies, financial sector 2.3 % companies with employees connected to company ICT systems via external telematic networks 250 and over 61.47 Total companies, financial sector 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) Total 82.84 Total companies, financial sector 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) From 10 to 49 76.58 Total companies, financial sector 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) From 50 to 249 86.44 Total companies, financial sector 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) 250 and over 92.90 Total companies, financial sector 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) Total 60.96 Total companies, financial sector 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) From 10 to 49 58.69 Total companies, financial sector 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) From 50 to 249 56.10 Total companies, financial sector 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) 250 and over 68.88 Total companies, financial sector 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) Total 75.73 Total companies, financial sector 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) From 10 to 49 65.34 Total companies, financial sector 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) From 50 to 249 86.49 Total companies, financial sector 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) 250 and over 89.14 Total companies, financial sector 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) Total 67.04 Total companies, financial sector 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) From 10 to 49 49.77 Total companies, financial sector 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) From 50 to 249 85.48 Total companies, financial sector 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) 250 and over 88.93 Total companies, financial sector 2.5 % companies with order management IT systems Total 37.33 Total companies, financial sector 2.5 % companies with order management IT systems From 10 to 49 30.27 Total companies, financial sector 2.5 % companies with order management IT systems From 50 to 249 41.28 Total companies, financial sector 2.5 % companies with order management IT systems 250 and over 58.90 Total companies, financial sector 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) Total 35.52 Total companies, financial sector 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) From 10 to 49 28.56 Total companies, financial sector 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) From 50 to 249 24.13 Total companies, financial sector 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) 250 and over 57.82 Total companies, financial sector 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) Total 78.02 Total companies, financial sector 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) From 10 to 49 82.71 Total companies, financial sector 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) From 50 to 249 71.12 Total companies, financial sector 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) 250 and over 74.63 Total companies, financial sector 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) Total 62.86 Total companies, financial sector 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) From 10 to 49 67.23 Total companies, financial sector 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) From 50 to 249 67.58 Total companies, financial sector 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) 250 and over 50.80 Total companies, financial sector 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) Total 30.98 Total companies, financial sector 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) From 10 to 49 15.04 Total companies, financial sector 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) From 50 to 249 36.46 Total companies, financial sector 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) 250 and over 56.87 Total companies, financial sector 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) Total 56.22 Total companies, financial sector 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) From 10 to 49 70.53 Total companies, financial sector 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) From 50 to 249 47.68 Total companies, financial sector 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) 250 and over 35.88 Total companies, financial sector 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) Total 37.99 Total companies, financial sector 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) From 10 to 49 35.23 Total companies, financial sector 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) From 50 to 249 42.98 Total companies, financial sector 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) 250 and over 39.23 Total companies, financial sector 2.6 % companies that had ERP computer tools to share information on purchases/sales Total 26.31 Total companies, financial sector 2.6 % companies that had ERP computer tools to share information on purchases/sales From 10 to 49 16.53 Total companies, financial sector 2.6 % companies that had ERP computer tools to share information on purchases/sales From 50 to 249 41.15 Total companies, financial sector 2.6 % companies that had ERP computer tools to share information on purchases/sales 250 and over 45.54 Total companies, financial sector 2.7 % companies that had some type of computer application for managing client information (CRM tools) Total 61.17 Total companies, financial sector 2.7 % companies that had some type of computer application for managing client information (CRM tools) From 10 to 49 52.13 Total companies, financial sector 2.7 % companies that had some type of computer application for managing client information (CRM tools) From 50 to 249 76.07 Total companies, financial sector 2.7 % companies that had some type of computer application for managing client information (CRM tools) 250 and over 77.61 Total companies, financial sector 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company Total 58.18 Total companies, financial sector 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company From 10 to 49 49.48 Total companies, financial sector 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company From 50 to 249 72.62 Total companies, financial sector 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company 250 and over 73.88 Total companies, financial sector 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes Total 48.19 Total companies, financial sector 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes From 10 to 49 33.38 Total companies, financial sector 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes From 50 to 249 74.87 Total companies, financial sector 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 250 and over 72.50 Total companies, financial sector 2.8 % companies that used open-source operating systems (LINUX) Total 24.42 Total companies, financial sector 2.8 % companies that used open-source operating systems (LINUX) From 10 to 49 11.72 Total companies, financial sector 2.8 % companies that used open-source operating systems (LINUX) From 50 to 249 41.86 Total companies, financial sector 2.8 % companies that used open-source operating systems (LINUX) 250 and over 51.47 Total companies, financial sector 2.9 % companies that performed automatic electronic invoicing in digital format Total 6.00 Total companies, financial sector 2.9 % companies that performed automatic electronic invoicing in digital format From 10 to 49 3.80 Total companies, financial sector 2.9 % companies that performed automatic electronic invoicing in digital format From 50 to 249 11.31 Total companies, financial sector 2.9 % companies that performed automatic electronic invoicing in digital format 250 and over 8.06 Total companies, financial sector 2.10 % companies that received automatic electronic invoicing in digital format Total 9.12 Total companies, financial sector 2.10 % companies that received automatic electronic invoicing in digital format From 10 to 49 6.56 Total companies, financial sector 2.10 % companies that received automatic electronic invoicing in digital format From 50 to 249 13.84 Total companies, financial sector 2.10 % companies that received automatic electronic invoicing in digital format 250 and over 13.16 Total companies, financial sector 2.11 % companies that used digital signatures Total 49.76 Total companies, financial sector 2.11 % companies that used digital signatures From 10 to 49 43.46 Total companies, financial sector 2.11 % companies that used digital signatures From 50 to 249 54.99 Total companies, financial sector 2.11 % companies that used digital signatures 250 and over 67.06 Total companies, financial sector 3.11 % companies with Internet access: via modem(3) Total 9.31 Total companies, financial sector 3.11 % companies with Internet access: via modem(3) From 10 to 49 8.47 Total companies, financial sector 3.11 % companies with Internet access: via modem(3) From 50 to 249 6.21 Total companies, financial sector 3.11 % companies with Internet access: via modem(3) 250 and over 15.88 Total companies, financial sector 3.12 % companies with Internet access: via RDSI(3) Total 18.15 Total companies, financial sector 3.12 % companies with Internet access: via RDSI(3) From 10 to 49 16.78 Total companies, financial sector 3.12 % companies with Internet access: via RDSI(3) From 50 to 249 14.27 Total companies, financial sector 3.12 % companies with Internet access: via RDSI(3) 250 and over 27.63 Total companies, financial sector 3.13 % companies with Internet access: via broad band(3) Total 99.91 Total companies, financial sector 3.13 % companies with Internet access: via broad band(3) From 10 to 49 100.00 Total companies, financial sector 3.13 % companies with Internet access: via broad band(3) From 50 to 249 100.00 Total companies, financial sector 3.13 % companies with Internet access: via broad band(3) 250 and over 99.45 Total companies, financial sector 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) Total 91.71 Total companies, financial sector 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) From 10 to 49 94.61 Total companies, financial sector 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) From 50 to 249 89.78 Total companies, financial sector 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) 250 and over 83.25 Total companies, financial sector 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) Total 37.46 Total companies, financial sector 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) From 10 to 49 19.32 Total companies, financial sector 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) From 50 to 249 62.06 Total companies, financial sector 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) 250 and over 76.19 Total companies, financial sector 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) Total 46.56 Total companies, financial sector 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) From 10 to 49 37.07 Total companies, financial sector 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) From 50 to 249 56.22 Total companies, financial sector 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) 250 and over 70.48 Total companies, financial sector 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) Total 0.00 Total companies, financial sector 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) From 10 to 49 0.00 Total companies, financial sector 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) From 50 to 249 0.00 Total companies, financial sector 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) 250 and over 0.00 Total companies, financial sector 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) Total 26.70 Total companies, financial sector 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) From 10 to 49 34.94 Total companies, financial sector 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) From 50 to 249 19.63 Total companies, financial sector 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) 250 and over 4.43 Total companies, financial sector 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) Total 73.21 Total companies, financial sector 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) From 10 to 49 65.06 Total companies, financial sector 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) From 50 to 249 80.37 Total companies, financial sector 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) 250 and over 95.02 Total companies, financial sector 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) Total 100.00 Total companies, financial sector 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) From 10 to 49 100.00 Total companies, financial sector 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) From 50 to 249 100.00 Total companies, financial sector 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) 250 and over 100.00 Total companies, financial sector 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) Total 90.22 Total companies, financial sector 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) From 10 to 49 94.45 Total companies, financial sector 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) From 50 to 249 82.88 Total companies, financial sector 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) 250 and over 83.01 Total companies, financial sector 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) Total 61.21 Total companies, financial sector 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) From 10 to 49 52.76 Total companies, financial sector 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) From 50 to 249 70.39 Total companies, financial sector 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) 250 and over 81.85 Total companies, financial sector 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) Total 65.13 Total companies, financial sector 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) From 10 to 49 54.77 Total companies, financial sector 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) From 50 to 249 80.38 Total companies, financial sector 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) 250 and over 85.93 Total companies, financial sector 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) Total 61.01 Total companies, financial sector 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) From 10 to 49 52.72 Total companies, financial sector 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) From 50 to 249 71.96 Total companies, financial sector 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) 250 and over 79.06 Total companies, financial sector 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) Total 53.90 Total companies, financial sector 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) From 10 to 49 41.81 Total companies, financial sector 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) From 50 to 249 71.77 Total companies, financial sector 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) 250 and over 78.06 Total companies, financial sector 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) Total 70.50 Total companies, financial sector 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) From 10 to 49 72.79 Total companies, financial sector 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) From 50 to 249 62.29 Total companies, financial sector 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) 250 and over 71.42 Total companies, financial sector 3.3 % companies that interacted with P.A.s via Internet in 2006(3) Total 88.25 Total companies, financial sector 3.3 % companies that interacted with P.A.s via Internet in 2006(3) From 10 to 49 83.49 Total companies, financial sector 3.3 % companies that interacted with P.A.s via Internet in 2006(3) From 50 to 249 99.31 Total companies, financial sector 3.3 % companies that interacted with P.A.s via Internet in 2006(3) 250 and over 93.21 Total companies, financial sector 3.31 % Reason for interaction: Obtain information(3) Total 83.81 Total companies, financial sector 3.31 % Reason for interaction: Obtain information(3) From 10 to 49 77.95 Total companies, financial sector 3.31 % Reason for interaction: Obtain information(3) From 50 to 249 97.87 Total companies, financial sector 3.31 % Reason for interaction: Obtain information(3) 250 and over 89.35 Total companies, financial sector 3.32 % Reason for interaction: Obtain documents, forms, ...(3) Total 86.15 Total companies, financial sector 3.32 % Reason for interaction: Obtain documents, forms, ...(3) From 10 to 49 81.47 Total companies, financial sector 3.32 % Reason for interaction: Obtain documents, forms, ...(3) From 50 to 249 99.31 Total companies, financial sector 3.32 % Reason for interaction: Obtain documents, forms, ...(3) 250 and over 88.36 Total companies, financial sector 3.33 % Reason for interaction: Return completed forms(3) Total 74.26 Total companies, financial sector 3.33 % Reason for interaction: Return completed forms(3) From 10 to 49 63.76 Total companies, financial sector 3.33 % Reason for interaction: Return completed forms(3) From 50 to 249 95.55 Total companies, financial sector 3.33 % Reason for interaction: Return completed forms(3) 250 and over 88.65 Total companies, financial sector 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) Total 52.90 Total companies, financial sector 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) From 10 to 49 41.62 Total companies, financial sector 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) From 50 to 249 77.89 Total companies, financial sector 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) 250 and over 65.96 Total companies, financial sector 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) Total 4.73 Total companies, financial sector 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) From 10 to 49 4.88 Total companies, financial sector 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) From 50 to 249 0.00 Total companies, financial sector 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) 250 and over 9.56 Total companies, financial sector 4.1 % companies with an Internet connection and website/page(3) Total 87.48 Total companies, financial sector 4.1 % companies with an Internet connection and website/page(3) From 10 to 49 85.30 Total companies, financial sector 4.1 % companies with an Internet connection and website/page(3) From 50 to 249 88.30 Total companies, financial sector 4.1 % companies with an Internet connection and website/page(3) 250 and over 94.59 Total companies, financial sector 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) Total 99.65 Total companies, financial sector 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) From 10 to 49 100.00 Total companies, financial sector 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) From 50 to 249 100.00 Total companies, financial sector 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) 250 and over 98.10 Total companies, financial sector 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) Total 62.32 Total companies, financial sector 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) From 10 to 49 48.63 Total companies, financial sector 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) From 50 to 249 78.13 Total companies, financial sector 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) 250 and over 90.96 Total companies, financial sector 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) Total 33.22 Total companies, financial sector 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) From 10 to 49 25.32 Total companies, financial sector 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) From 50 to 249 38.15 Total companies, financial sector 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) 250 and over 54.23 Total companies, financial sector 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) Total 23.14 Total companies, financial sector 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) From 10 to 49 17.83 Total companies, financial sector 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) From 50 to 249 26.26 Total companies, financial sector 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) 250 and over 37.45 Total companies, financial sector 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) Total 47.77 Total companies, financial sector 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) From 10 to 49 42.78 Total companies, financial sector 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) From 50 to 249 41.49 Total companies, financial sector 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) 250 and over 71.01 Total companies, financial sector 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) Total 39.98 Total companies, financial sector 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) From 10 to 49 33.04 Total companies, financial sector 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) From 50 to 249 41.29 Total companies, financial sector 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) 250 and over 61.64 Total companies, financial sector 4.17 % companies with an Internet connection and web page for: Daily update(4) Total 22.36 Total companies, financial sector 4.17 % companies with an Internet connection and web page for: Daily update(4) From 10 to 49 14.00 Total companies, financial sector 4.17 % companies with an Internet connection and web page for: Daily update(4) From 50 to 249 18.17 Total companies, financial sector 4.17 % companies with an Internet connection and web page for: Daily update(4) 250 and over 54.56 Total companies, financial sector 4.18 % companies with an Internet connection and web page for: Weekly update(4) Total 9.58 Total companies, financial sector 4.18 % companies with an Internet connection and web page for: Weekly update(4) From 10 to 49 7.22 Total companies, financial sector 4.18 % companies with an Internet connection and web page for: Weekly update(4) From 50 to 249 11.05 Total companies, financial sector 4.18 % companies with an Internet connection and web page for: Weekly update(4) 250 and over 15.86 Total companies, financial sector 4.19 % companies with an Internet connection and web page for: Monthly update(4) Total 14.90 Total companies, financial sector 4.19 % companies with an Internet connection and web page for: Monthly update(4) From 10 to 49 12.39 Total companies, financial sector 4.19 % companies with an Internet connection and web page for: Monthly update(4) From 50 to 249 24.46 Total companies, financial sector 4.19 % companies with an Internet connection and web page for: Monthly update(4) 250 and over 13.09 Total companies, financial sector 4.20 % companies with an Internet connection and web page for: Sporadic update(4) Total 49.29 Total companies, financial sector 4.20 % companies with an Internet connection and web page for: Sporadic update(4) From 10 to 49 60.30 Total companies, financial sector 4.20 % companies with an Internet connection and web page for: Sporadic update(4) From 50 to 249 46.32 Total companies, financial sector 4.20 % companies with an Internet connection and web page for: Sporadic update(4) 250 and over 15.90 Total companies, financial sector 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) Total 3.76 Total companies, financial sector 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) From 10 to 49 6.09 Total companies, financial sector 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) From 50 to 249 0.00 Total companies, financial sector 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) 250 and over 0.00 Total companies, financial sector 4.22 % companies with an Internet connection and web page for: Multilingual(4) Total 48.30 Total companies, financial sector 4.22 % companies with an Internet connection and web page for: Multilingual(4) From 10 to 49 44.55 Total companies, financial sector 4.22 % companies with an Internet connection and web page for: Multilingual(4) From 50 to 249 45.23 Total companies, financial sector 4.22 % companies with an Internet connection and web page for: Multilingual(4) 250 and over 64.01 Total companies, financial sector 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) Total 27.98 Total companies, financial sector 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) From 10 to 49 21.21 Total companies, financial sector 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) From 50 to 249 28.67 Total companies, financial sector 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) 250 and over 49.72 Total companies, financial sector 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) Total 100.00 Total companies, financial sector 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) From 10 to 49 100.00 Total companies, financial sector 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) From 50 to 249 100.00 Total companies, financial sector 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) 250 and over 100.00 Total companies, financial sector 4.42 % companies with an Internet connection that use internal security: Firewalls (3) Total 94.61 Total companies, financial sector 4.42 % companies with an Internet connection that use internal security: Firewalls (3) From 10 to 49 93.23 Total companies, financial sector 4.42 % companies with an Internet connection that use internal security: Firewalls (3) From 50 to 249 94.81 Total companies, financial sector 4.42 % companies with an Internet connection that use internal security: Firewalls (3) 250 and over 99.45 Total companies, financial sector 4.43 % companies with an Internet connection that use internal security: Safe server(3) Total 81.37 Total companies, financial sector 4.43 % companies with an Internet connection that use internal security: Safe server(3) From 10 to 49 76.66 Total companies, financial sector 4.43 % companies with an Internet connection that use internal security: Safe server(3) From 50 to 249 82.03 Total companies, financial sector 4.43 % companies with an Internet connection that use internal security: Safe server(3) 250 and over 97.94 Total companies, financial sector 4.44 % companies with an Internet connection that use internal security: Data backup(3) Total 90.31 Total companies, financial sector 4.44 % companies with an Internet connection that use internal security: Data backup(3) From 10 to 49 85.93 Total companies, financial sector 4.44 % companies with an Internet connection that use internal security: Data backup(3) From 50 to 249 97.12 Total companies, financial sector 4.44 % companies with an Internet connection that use internal security: Data backup(3) 250 and over 98.67 Total companies, financial sector 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) Total 54.73 Total companies, financial sector 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) From 10 to 49 40.96 Total companies, financial sector 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) From 50 to 249 75.59 Total companies, financial sector 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) 250 and over 81.63 Total companies, financial sector 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) Total 86.20 Total companies, financial sector 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) From 10 to 49 81.92 Total companies, financial sector 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) From 50 to 249 90.02 Total companies, financial sector 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) 250 and over 97.58 Total companies, financial sector 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) Total 18.75 Total companies, financial sector 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) From 10 to 49 18.39 Total companies, financial sector 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) From 50 to 249 11.50 Total companies, financial sector 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) 250 and over 28.37 Total companies, financial sector 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) Total 85.56 Total companies, financial sector 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) From 10 to 49 81.70 Total companies, financial sector 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) From 50 to 249 88.82 Total companies, financial sector 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) 250 and over 96.03 Total companies, financial sector 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) Total 26.57 Total companies, financial sector 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) From 10 to 49 16.23 Total companies, financial sector 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) From 50 to 249 29.14 Total companies, financial sector 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) 250 and over 61.72 Total companies, financial sector 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) Total 48.11 Total companies, financial sector 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) From 10 to 49 33.15 Total companies, financial sector 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) From 50 to 249 63.34 Total companies, financial sector 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) 250 and over 85.80 Total companies, financial sector 4.6 % companies that have updated their security services in the last three months(3) Total 97.46 Total companies, financial sector 4.6 % companies that have updated their security services in the last three months(3) From 10 to 49 97.54 Total companies, financial sector 4.6 % companies that have updated their security services in the last three months(3) From 50 to 249 97.25 Total companies, financial sector 4.6 % companies that have updated their security services in the last three months(3) 250 and over 97.40 Total companies, financial sector 4.7 % companies that have had some kind of security problem in the last twelve months(3) Total 22.59 Total companies, financial sector 4.7 % companies that have had some kind of security problem in the last twelve months(3) From 10 to 49 21.22 Total companies, financial sector 4.7 % companies that have had some kind of security problem in the last twelve months(3) From 50 to 249 19.55 Total companies, financial sector 4.7 % companies that have had some kind of security problem in the last twelve months(3) 250 and over 31.13 Total companies, financial sector 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack Total 18.57 Total companies, financial sector 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack From 10 to 49 19.48 Total companies, financial sector 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack From 50 to 249 16.80 Total companies, financial sector 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack 250 and over 17.23 Total companies, financial sector 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data Total 1.75 Total companies, financial sector 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data From 10 to 49 1.74 Total companies, financial sector 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data From 50 to 249 0.00 Total companies, financial sector 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data 250 and over 3.78 Total companies, financial sector 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) Total 4.59 Total companies, financial sector 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) From 10 to 49 0.00 Total companies, financial sector 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) From 50 to 249 7.50 Total companies, financial sector 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) 250 and over 18.15 Financial intermediation 1.1 % companies that had computers Total 100.00 Financial intermediation 1.1 % companies that had computers From 10 to 49 100.00 Financial intermediation 1.1 % companies that had computers From 50 to 249 100.00 Financial intermediation 1.1 % companies that had computers 250 and over 100.00 Financial intermediation 1.2 % companies that had Local Area Network (LAN) Total 100.00 Financial intermediation 1.2 % companies that had Local Area Network (LAN) From 10 to 49 100.00 Financial intermediation 1.2 % companies that had Local Area Network (LAN) From 50 to 249 100.00 Financial intermediation 1.2 % companies that had Local Area Network (LAN) 250 and over 100.00 Financial intermediation 1.3 % companies that had wireless Local Area Network Total 36.15 Financial intermediation 1.3 % companies that had wireless Local Area Network From 10 to 49 19.44 Financial intermediation 1.3 % companies that had wireless Local Area Network From 50 to 249 38.96 Financial intermediation 1.3 % companies that had wireless Local Area Network 250 and over 54.41 Financial intermediation 1.4 % companies that had an Internet connection Total 100.00 Financial intermediation 1.4 % companies that had an Internet connection From 10 to 49 100.00 Financial intermediation 1.4 % companies that had an Internet connection From 50 to 249 100.00 Financial intermediation 1.4 % companies that had an Internet connection 250 and over 100.00 Financial intermediation 1.5 % companies that had an Intranet connection Total 90.81 Financial intermediation 1.5 % companies that had an Intranet connection From 10 to 49 92.73 Financial intermediation 1.5 % companies that had an Intranet connection From 50 to 249 74.49 Financial intermediation 1.5 % companies that had an Intranet connection 250 and over 100.00 Financial intermediation 1.6 % companies that had an Extranet connection Total 62.03 Financial intermediation 1.6 % companies that had an Extranet connection From 10 to 49 52.61 Financial intermediation 1.6 % companies that had an Extranet connection From 50 to 249 50.78 Financial intermediation 1.6 % companies that had an Extranet connection 250 and over 81.37 Financial intermediation 1.7 % companies that had a mobile Telephone connection Total 97.41 Financial intermediation 1.7 % companies that had a mobile Telephone connection From 10 to 49 96.00 Financial intermediation 1.7 % companies that had a mobile Telephone connection From 50 to 249 98.71 Financial intermediation 1.7 % companies that had a mobile Telephone connection 250 and over 98.18 Financial intermediation 1.8 % companies that had electronic mail (e-mail) Total 100.00 Financial intermediation 1.8 % companies that had electronic mail (e-mail) From 10 to 49 100.00 Financial intermediation 1.8 % companies that had electronic mail (e-mail) From 50 to 249 100.00 Financial intermediation 1.8 % companies that had electronic mail (e-mail) 250 and over 100.00 Financial intermediation 2.1 % personnel that uses computers at least once a week Total 99.20 Financial intermediation 2.1 % personnel that uses computers at least once a week From 10 to 49 100.00 Financial intermediation 2.1 % personnel that uses computers at least once a week From 50 to 249 99.10 Financial intermediation 2.1 % personnel that uses computers at least once a week 250 and over 99.20 Financial intermediation 2.2 % personnel that uses Internet-connected computers at least once a week Total 86.30 Financial intermediation 2.2 % personnel that uses Internet-connected computers at least once a week From 10 to 49 96.78 Financial intermediation 2.2 % personnel that uses Internet-connected computers at least once a week From 50 to 249 85.78 Financial intermediation 2.2 % personnel that uses Internet-connected computers at least once a week 250 and over 86.22 Financial intermediation 2.3 % companies with employees connected to company ICT systems via external telematic networks Total 40.07 Financial intermediation 2.3 % companies with employees connected to company ICT systems via external telematic networks From 10 to 49 34.46 Financial intermediation 2.3 % companies with employees connected to company ICT systems via external telematic networks From 50 to 249 25.58 Financial intermediation 2.3 % companies with employees connected to company ICT systems via external telematic networks 250 and over 57.07 Financial intermediation 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) Total 97.27 Financial intermediation 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) From 10 to 49 100.00 Financial intermediation 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) From 50 to 249 100.00 Financial intermediation 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) 250 and over 94.41 Financial intermediation 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) Total 60.29 Financial intermediation 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) From 10 to 49 46.63 Financial intermediation 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) From 50 to 249 69.80 Financial intermediation 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) 250 and over 67.29 Financial intermediation 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) Total 86.97 Financial intermediation 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) From 10 to 49 74.24 Financial intermediation 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) From 50 to 249 100.00 Financial intermediation 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) 250 and over 92.18 Financial intermediation 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) Total 79.83 Financial intermediation 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) From 10 to 49 58.59 Financial intermediation 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) From 50 to 249 100.00 Financial intermediation 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) 250 and over 89.00 Financial intermediation 2.5 % companies with order management IT systems Total 41.47 Financial intermediation 2.5 % companies with order management IT systems From 10 to 49 31.04 Financial intermediation 2.5 % companies with order management IT systems From 50 to 249 30.84 Financial intermediation 2.5 % companies with order management IT systems 250 and over 61.61 Financial intermediation 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) Total 45.03 Financial intermediation 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) From 10 to 49 28.24 Financial intermediation 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) From 50 to 249 25.80 Financial intermediation 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) 250 and over 62.06 Financial intermediation 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) Total 86.72 Financial intermediation 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) From 10 to 49 100.00 Financial intermediation 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) From 50 to 249 100.00 Financial intermediation 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) 250 and over 73.93 Financial intermediation 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) Total 50.05 Financial intermediation 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) From 10 to 49 41.11 Financial intermediation 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) From 50 to 249 66.99 Financial intermediation 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) 250 and over 49.53 Financial intermediation 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) Total 52.22 Financial intermediation 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) From 10 to 49 28.24 Financial intermediation 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) From 50 to 249 79.29 Financial intermediation 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) 250 and over 57.31 Financial intermediation 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) Total 47.60 Financial intermediation 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) From 10 to 49 84.71 Financial intermediation 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) From 50 to 249 34.86 Financial intermediation 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) 250 and over 29.42 Financial intermediation 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) Total 42.32 Financial intermediation 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) From 10 to 49 43.52 Financial intermediation 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) From 50 to 249 31.83 Financial intermediation 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) 250 and over 45.29 Financial intermediation 2.6 % companies that had ERP computer tools to share information on purchases/sales Total 32.42 Financial intermediation 2.6 % companies that had ERP computer tools to share information on purchases/sales From 10 to 49 22.27 Financial intermediation 2.6 % companies that had ERP computer tools to share information on purchases/sales From 50 to 249 26.21 Financial intermediation 2.6 % companies that had ERP computer tools to share information on purchases/sales 250 and over 49.09 Financial intermediation 2.7 % companies that had some type of computer application for managing client information (CRM tools) Total 66.51 Financial intermediation 2.7 % companies that had some type of computer application for managing client information (CRM tools) From 10 to 49 44.43 Financial intermediation 2.7 % companies that had some type of computer application for managing client information (CRM tools) From 50 to 249 75.72 Financial intermediation 2.7 % companies that had some type of computer application for managing client information (CRM tools) 250 and over 86.76 Financial intermediation 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company Total 62.81 Financial intermediation 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company From 10 to 49 40.54 Financial intermediation 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company From 50 to 249 71.00 Financial intermediation 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company 250 and over 84.04 Financial intermediation 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes Total 62.55 Financial intermediation 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes From 10 to 49 35.67 Financial intermediation 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes From 50 to 249 75.72 Financial intermediation 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 250 and over 85.85 Financial intermediation 2.8 % companies that used open-source operating systems (LINUX) Total 26.48 Financial intermediation 2.8 % companies that used open-source operating systems (LINUX) From 10 to 49 6.26 Financial intermediation 2.8 % companies that used open-source operating systems (LINUX) From 50 to 249 25.51 Financial intermediation 2.8 % companies that used open-source operating systems (LINUX) 250 and over 51.67 Financial intermediation 2.9 % companies that performed automatic electronic invoicing in digital format Total 6.98 Financial intermediation 2.9 % companies that performed automatic electronic invoicing in digital format From 10 to 49 0.00 Financial intermediation 2.9 % companies that performed automatic electronic invoicing in digital format From 50 to 249 19.07 Financial intermediation 2.9 % companies that performed automatic electronic invoicing in digital format 250 and over 6.91 Financial intermediation 2.10 % companies that received automatic electronic invoicing in digital format Total 6.50 Financial intermediation 2.10 % companies that received automatic electronic invoicing in digital format From 10 to 49 0.00 Financial intermediation 2.10 % companies that received automatic electronic invoicing in digital format From 50 to 249 11.47 Financial intermediation 2.10 % companies that received automatic electronic invoicing in digital format 250 and over 10.88 Financial intermediation 2.11 % companies that used digital signatures Total 65.72 Financial intermediation 2.11 % companies that used digital signatures From 10 to 49 61.71 Financial intermediation 2.11 % companies that used digital signatures From 50 to 249 58.05 Financial intermediation 2.11 % companies that used digital signatures 250 and over 75.98 Financial intermediation 3.11 % companies with Internet access: via modem(3) Total 15.13 Financial intermediation 3.11 % companies with Internet access: via modem(3) From 10 to 49 18.26 Financial intermediation 3.11 % companies with Internet access: via modem(3) From 50 to 249 3.88 Financial intermediation 3.11 % companies with Internet access: via modem(3) 250 and over 19.27 Financial intermediation 3.12 % companies with Internet access: via RDSI(3) Total 24.90 Financial intermediation 3.12 % companies with Internet access: via RDSI(3) From 10 to 49 34.92 Financial intermediation 3.12 % companies with Internet access: via RDSI(3) From 50 to 249 7.10 Financial intermediation 3.12 % companies with Internet access: via RDSI(3) 250 and over 25.30 Financial intermediation 3.13 % companies with Internet access: via broad band(3) Total 99.69 Financial intermediation 3.13 % companies with Internet access: via broad band(3) From 10 to 49 100.00 Financial intermediation 3.13 % companies with Internet access: via broad band(3) From 50 to 249 100.00 Financial intermediation 3.13 % companies with Internet access: via broad band(3) 250 and over 99.09 Financial intermediation 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) Total 83.06 Financial intermediation 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) From 10 to 49 82.47 Financial intermediation 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) From 50 to 249 81.43 Financial intermediation 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) 250 and over 84.93 Financial intermediation 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) Total 58.79 Financial intermediation 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) From 10 to 49 40.54 Financial intermediation 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) From 50 to 249 59.10 Financial intermediation 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) 250 and over 80.70 Financial intermediation 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) Total 52.34 Financial intermediation 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) From 10 to 49 38.45 Financial intermediation 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) From 50 to 249 43.35 Financial intermediation 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) 250 and over 75.52 Financial intermediation 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) Total 0.00 Financial intermediation 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) From 10 to 49 0.00 Financial intermediation 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) From 50 to 249 0.00 Financial intermediation 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) 250 and over 0.00 Financial intermediation 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) Total 24.95 Financial intermediation 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) From 10 to 49 43.49 Financial intermediation 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) From 50 to 249 24.47 Financial intermediation 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) 250 and over 2.80 Financial intermediation 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) Total 74.74 Financial intermediation 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) From 10 to 49 56.51 Financial intermediation 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) From 50 to 249 75.53 Financial intermediation 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) 250 and over 96.29 Financial intermediation 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) Total 100.00 Financial intermediation 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) From 10 to 49 100.00 Financial intermediation 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) From 50 to 249 100.00 Financial intermediation 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) 250 and over 100.00 Financial intermediation 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) Total 76.98 Financial intermediation 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) From 10 to 49 83.93 Financial intermediation 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) From 50 to 249 68.19 Financial intermediation 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) 250 and over 74.76 Financial intermediation 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) Total 77.94 Financial intermediation 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) From 10 to 49 64.58 Financial intermediation 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) From 50 to 249 81.81 Financial intermediation 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) 250 and over 91.40 Financial intermediation 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) Total 92.68 Financial intermediation 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) From 10 to 49 92.88 Financial intermediation 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) From 50 to 249 88.84 Financial intermediation 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) 250 and over 95.14 Financial intermediation 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) Total 66.26 Financial intermediation 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) From 10 to 49 47.84 Financial intermediation 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) From 50 to 249 68.12 Financial intermediation 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) 250 and over 87.27 Financial intermediation 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) Total 58.70 Financial intermediation 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) From 10 to 49 31.02 Financial intermediation 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) From 50 to 249 68.35 Financial intermediation 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) 250 and over 85.45 Financial intermediation 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) Total 77.17 Financial intermediation 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) From 10 to 49 95.51 Financial intermediation 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) From 50 to 249 46.96 Financial intermediation 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) 250 and over 76.25 Financial intermediation 3.3 % companies that interacted with P.A.s via Internet in 2006(3) Total 89.74 Financial intermediation 3.3 % companies that interacted with P.A.s via Internet in 2006(3) From 10 to 49 81.74 Financial intermediation 3.3 % companies that interacted with P.A.s via Internet in 2006(3) From 50 to 249 98.14 Financial intermediation 3.3 % companies that interacted with P.A.s via Internet in 2006(3) 250 and over 93.50 Financial intermediation 3.31 % Reason for interaction: Obtain information(3) Total 85.31 Financial intermediation 3.31 % Reason for interaction: Obtain information(3) From 10 to 49 72.97 Financial intermediation 3.31 % Reason for interaction: Obtain information(3) From 50 to 249 98.14 Financial intermediation 3.31 % Reason for interaction: Obtain information(3) 250 and over 91.22 Financial intermediation 3.32 % Reason for interaction: Obtain documents, forms, ...(3) Total 86.77 Financial intermediation 3.32 % Reason for interaction: Obtain documents, forms, ...(3) From 10 to 49 77.84 Financial intermediation 3.32 % Reason for interaction: Obtain documents, forms, ...(3) From 50 to 249 98.14 Financial intermediation 3.32 % Reason for interaction: Obtain documents, forms, ...(3) 250 and over 89.58 Financial intermediation 3.33 % Reason for interaction: Return completed forms(3) Total 81.12 Financial intermediation 3.33 % Reason for interaction: Return completed forms(3) From 10 to 49 63.48 Financial intermediation 3.33 % Reason for interaction: Return completed forms(3) From 50 to 249 98.14 Financial intermediation 3.33 % Reason for interaction: Return completed forms(3) 250 and over 90.49 Financial intermediation 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) Total 70.93 Financial intermediation 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) From 10 to 49 61.77 Financial intermediation 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) From 50 to 249 85.98 Financial intermediation 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) 250 and over 71.42 Financial intermediation 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) Total 6.44 Financial intermediation 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) From 10 to 49 3.37 Financial intermediation 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) From 50 to 249 0.00 Financial intermediation 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) 250 and over 14.70 Financial intermediation 4.1 % companies with an Internet connection and website/page(3) Total 97.72 Financial intermediation 4.1 % companies with an Internet connection and website/page(3) From 10 to 49 100.00 Financial intermediation 4.1 % companies with an Internet connection and website/page(3) From 50 to 249 92.27 Financial intermediation 4.1 % companies with an Internet connection and website/page(3) 250 and over 98.80 Financial intermediation 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) Total 98.95 Financial intermediation 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) From 10 to 49 100.00 Financial intermediation 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) From 50 to 249 100.00 Financial intermediation 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) 250 and over 96.98 Financial intermediation 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) Total 69.04 Financial intermediation 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) From 10 to 49 34.15 Financial intermediation 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) From 50 to 249 94.39 Financial intermediation 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) 250 and over 95.14 Financial intermediation 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) Total 43.61 Financial intermediation 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) From 10 to 49 33.45 Financial intermediation 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) From 50 to 249 38.42 Financial intermediation 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) 250 and over 59.49 Financial intermediation 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) Total 32.68 Financial intermediation 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) From 10 to 49 21.38 Financial intermediation 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) From 50 to 249 30.36 Financial intermediation 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) 250 and over 48.07 Financial intermediation 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) Total 54.11 Financial intermediation 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) From 10 to 49 34.04 Financial intermediation 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) From 50 to 249 60.87 Financial intermediation 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) 250 and over 74.27 Financial intermediation 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) Total 41.92 Financial intermediation 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) From 10 to 49 17.64 Financial intermediation 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) From 50 to 249 49.35 Financial intermediation 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) 250 and over 66.81 Financial intermediation 4.17 % companies with an Internet connection and web page for: Daily update(4) Total 36.43 Financial intermediation 4.17 % companies with an Internet connection and web page for: Daily update(4) From 10 to 49 17.53 Financial intermediation 4.17 % companies with an Internet connection and web page for: Daily update(4) From 50 to 249 19.32 Financial intermediation 4.17 % companies with an Internet connection and web page for: Daily update(4) 250 and over 70.89 Financial intermediation 4.18 % companies with an Internet connection and web page for: Weekly update(4) Total 11.97 Financial intermediation 4.18 % companies with an Internet connection and web page for: Weekly update(4) From 10 to 49 3.37 Financial intermediation 4.18 % companies with an Internet connection and web page for: Weekly update(4) From 50 to 249 27.01 Financial intermediation 4.18 % companies with an Internet connection and web page for: Weekly update(4) 250 and over 12.61 Financial intermediation 4.19 % companies with an Internet connection and web page for: Monthly update(4) Total 7.35 Financial intermediation 4.19 % companies with an Internet connection and web page for: Monthly update(4) From 10 to 49 5.51 Financial intermediation 4.19 % companies with an Internet connection and web page for: Monthly update(4) From 50 to 249 13.90 Financial intermediation 4.19 % companies with an Internet connection and web page for: Monthly update(4) 250 and over 5.30 Financial intermediation 4.20 % companies with an Internet connection and web page for: Sporadic update(4) Total 43.93 Financial intermediation 4.20 % companies with an Internet connection and web page for: Sporadic update(4) From 10 to 49 73.59 Financial intermediation 4.20 % companies with an Internet connection and web page for: Sporadic update(4) From 50 to 249 39.77 Financial intermediation 4.20 % companies with an Internet connection and web page for: Sporadic update(4) 250 and over 10.28 Financial intermediation 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) Total 0.00 Financial intermediation 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) From 10 to 49 0.00 Financial intermediation 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) From 50 to 249 0.00 Financial intermediation 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) 250 and over 0.00 Financial intermediation 4.22 % companies with an Internet connection and web page for: Multilingual(4) Total 62.39 Financial intermediation 4.22 % companies with an Internet connection and web page for: Multilingual(4) From 10 to 49 75.96 Financial intermediation 4.22 % companies with an Internet connection and web page for: Multilingual(4) From 50 to 249 31.77 Financial intermediation 4.22 % companies with an Internet connection and web page for: Multilingual(4) 250 and over 65.90 Financial intermediation 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) Total 49.17 Financial intermediation 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) From 10 to 49 44.41 Financial intermediation 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) From 50 to 249 43.23 Financial intermediation 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) 250 and over 58.92 Financial intermediation 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) Total 100.00 Financial intermediation 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) From 10 to 49 100.00 Financial intermediation 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) From 50 to 249 100.00 Financial intermediation 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) 250 and over 100.00 Financial intermediation 4.42 % companies with an Internet connection that use internal security: Firewalls (3) Total 98.34 Financial intermediation 4.42 % companies with an Internet connection that use internal security: Firewalls (3) From 10 to 49 96.00 Financial intermediation 4.42 % companies with an Internet connection that use internal security: Firewalls (3) From 50 to 249 100.00 Financial intermediation 4.42 % companies with an Internet connection that use internal security: Firewalls (3) 250 and over 100.00 Financial intermediation 4.43 % companies with an Internet connection that use internal security: Safe server(3) Total 93.80 Financial intermediation 4.43 % companies with an Internet connection that use internal security: Safe server(3) From 10 to 49 96.25 Financial intermediation 4.43 % companies with an Internet connection that use internal security: Safe server(3) From 50 to 249 82.09 Financial intermediation 4.43 % companies with an Internet connection that use internal security: Safe server(3) 250 and over 99.09 Financial intermediation 4.44 % companies with an Internet connection that use internal security: Data backup(3) Total 99.69 Financial intermediation 4.44 % companies with an Internet connection that use internal security: Data backup(3) From 10 to 49 100.00 Financial intermediation 4.44 % companies with an Internet connection that use internal security: Data backup(3) From 50 to 249 100.00 Financial intermediation 4.44 % companies with an Internet connection that use internal security: Data backup(3) 250 and over 99.09 Financial intermediation 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) Total 77.23 Financial intermediation 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) From 10 to 49 60.48 Financial intermediation 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) From 50 to 249 87.98 Financial intermediation 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) 250 and over 89.94 Financial intermediation 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) Total 93.21 Financial intermediation 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) From 10 to 49 96.25 Financial intermediation 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) From 50 to 249 82.09 Financial intermediation 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) 250 and over 97.35 Financial intermediation 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) Total 24.62 Financial intermediation 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) From 10 to 49 24.68 Financial intermediation 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) From 50 to 249 11.25 Financial intermediation 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) 250 and over 33.98 Financial intermediation 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) Total 91.85 Financial intermediation 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) From 10 to 49 96.25 Financial intermediation 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) From 50 to 249 80.14 Financial intermediation 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) 250 and over 94.78 Financial intermediation 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) Total 54.53 Financial intermediation 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) From 10 to 49 32.40 Financial intermediation 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) From 50 to 249 53.62 Financial intermediation 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) 250 and over 81.99 Financial intermediation 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) Total 78.88 Financial intermediation 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) From 10 to 49 69.12 Financial intermediation 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) From 50 to 249 79.87 Financial intermediation 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) 250 and over 90.01 Financial intermediation 4.6 % companies that have updated their security services in the last three months(3) Total 99.14 Financial intermediation 4.6 % companies that have updated their security services in the last three months(3) From 10 to 49 100.00 Financial intermediation 4.6 % companies that have updated their security services in the last three months(3) From 50 to 249 100.00 Financial intermediation 4.6 % companies that have updated their security services in the last three months(3) 250 and over 97.49 Financial intermediation 4.7 % companies that have had some kind of security problem in the last twelve months(3) Total 30.71 Financial intermediation 4.7 % companies that have had some kind of security problem in the last twelve months(3) From 10 to 49 22.26 Financial intermediation 4.7 % companies that have had some kind of security problem in the last twelve months(3) From 50 to 249 25.86 Financial intermediation 4.7 % companies that have had some kind of security problem in the last twelve months(3) 250 and over 44.38 Financial intermediation 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack Total 21.73 Financial intermediation 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack From 10 to 49 22.26 Financial intermediation 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack From 50 to 249 18.48 Financial intermediation 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack 250 and over 23.38 Financial intermediation 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data Total 0.88 Financial intermediation 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data From 10 to 49 0.00 Financial intermediation 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data From 50 to 249 0.00 Financial intermediation 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data 250 and over 2.58 Financial intermediation 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) Total 15.22 Financial intermediation 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) From 10 to 49 0.00 Financial intermediation 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) From 50 to 249 20.14 Financial intermediation 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) 250 and over 30.18 Insurance 1.1 % companies that had computers Total 100.00 Insurance 1.1 % companies that had computers From 10 to 49 100.00 Insurance 1.1 % companies that had computers From 50 to 249 100.00 Insurance 1.1 % companies that had computers 250 and over 100.00 Insurance 1.2 % companies that had Local Area Network (LAN) Total 97.58 Insurance 1.2 % companies that had Local Area Network (LAN) From 10 to 49 93.51 Insurance 1.2 % companies that had Local Area Network (LAN) From 50 to 249 100.00 Insurance 1.2 % companies that had Local Area Network (LAN) 250 and over 100.00 Insurance 1.3 % companies that had wireless Local Area Network Total 31.99 Insurance 1.3 % companies that had wireless Local Area Network From 10 to 49 19.42 Insurance 1.3 % companies that had wireless Local Area Network From 50 to 249 33.06 Insurance 1.3 % companies that had wireless Local Area Network 250 and over 50.38 Insurance 1.4 % companies that had an Internet connection Total 98.83 Insurance 1.4 % companies that had an Internet connection From 10 to 49 96.88 Insurance 1.4 % companies that had an Internet connection From 50 to 249 100.00 Insurance 1.4 % companies that had an Internet connection 250 and over 100.00 Insurance 1.5 % companies that had an Intranet connection Total 83.85 Insurance 1.5 % companies that had an Intranet connection From 10 to 49 74.71 Insurance 1.5 % companies that had an Intranet connection From 50 to 249 83.00 Insurance 1.5 % companies that had an Intranet connection 250 and over 100.00 Insurance 1.6 % companies that had an Extranet connection Total 70.42 Insurance 1.6 % companies that had an Extranet connection From 10 to 49 46.99 Insurance 1.6 % companies that had an Extranet connection From 50 to 249 76.88 Insurance 1.6 % companies that had an Extranet connection 250 and over 97.10 Insurance 1.7 % companies that had a mobile Telephone connection Total 91.73 Insurance 1.7 % companies that had a mobile Telephone connection From 10 to 49 83.89 Insurance 1.7 % companies that had a mobile Telephone connection From 50 to 249 94.29 Insurance 1.7 % companies that had a mobile Telephone connection 250 and over 100.00 Insurance 1.8 % companies that had electronic mail (e-mail) Total 98.37 Insurance 1.8 % companies that had electronic mail (e-mail) From 10 to 49 96.88 Insurance 1.8 % companies that had electronic mail (e-mail) From 50 to 249 100.00 Insurance 1.8 % companies that had electronic mail (e-mail) 250 and over 97.99 Insurance 2.1 % personnel that uses computers at least once a week Total 97.56 Insurance 2.1 % personnel that uses computers at least once a week From 10 to 49 96.78 Insurance 2.1 % personnel that uses computers at least once a week From 50 to 249 97.31 Insurance 2.1 % personnel that uses computers at least once a week 250 and over 97.68 Insurance 2.2 % personnel that uses Internet-connected computers at least once a week Total 69.45 Insurance 2.2 % personnel that uses Internet-connected computers at least once a week From 10 to 49 82.74 Insurance 2.2 % personnel that uses Internet-connected computers at least once a week From 50 to 249 64.80 Insurance 2.2 % personnel that uses Internet-connected computers at least once a week 250 and over 70.01 Insurance 2.3 % companies with employees connected to company ICT systems via external telematic networks Total 47.08 Insurance 2.3 % companies with employees connected to company ICT systems via external telematic networks From 10 to 49 37.59 Insurance 2.3 % companies with employees connected to company ICT systems via external telematic networks From 50 to 249 42.30 Insurance 2.3 % companies with employees connected to company ICT systems via external telematic networks 250 and over 70.48 Insurance 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) Total 71.87 Insurance 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) From 10 to 49 43.85 Insurance 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) From 50 to 249 76.11 Insurance 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) 250 and over 91.57 Insurance 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) Total 45.71 Insurance 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) From 10 to 49 19.93 Insurance 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) From 50 to 249 46.19 Insurance 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) 250 and over 67.33 Insurance 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) Total 88.32 Insurance 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) From 10 to 49 100.00 Insurance 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) From 50 to 249 83.24 Insurance 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) 250 and over 83.49 Insurance 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) Total 59.65 Insurance 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) From 10 to 49 17.28 Insurance 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) From 50 to 249 71.22 Insurance 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) 250 and over 84.20 Insurance 2.5 % companies with order management IT systems Total 44.84 Insurance 2.5 % companies with order management IT systems From 10 to 49 30.47 Insurance 2.5 % companies with order management IT systems From 50 to 249 48.03 Insurance 2.5 % companies with order management IT systems 250 and over 62.53 Insurance 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) Total 28.73 Insurance 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) From 10 to 49 47.95 Insurance 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) From 50 to 249 3.73 Insurance 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) 250 and over 46.31 Insurance 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) Total 63.42 Insurance 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) From 10 to 49 74.59 Insurance 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) From 50 to 249 45.01 Insurance 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) 250 and over 78.68 Insurance 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) Total 58.17 Insurance 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) From 10 to 49 52.05 Insurance 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) From 50 to 249 64.91 Insurance 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) 250 and over 54.16 Insurance 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) Total 25.66 Insurance 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) From 10 to 49 8.20 Insurance 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) From 50 to 249 14.93 Insurance 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) 250 and over 53.36 Insurance 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) Total 36.19 Insurance 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) From 10 to 49 39.75 Insurance 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) From 50 to 249 30.02 Insurance 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) 250 and over 41.44 Insurance 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) Total 35.26 Insurance 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) From 10 to 49 25.41 Insurance 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) From 50 to 249 39.68 Insurance 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) 250 and over 37.20 Insurance 2.6 % companies that had ERP computer tools to share information on purchases/sales Total 44.37 Insurance 2.6 % companies that had ERP computer tools to share information on purchases/sales From 10 to 49 29.22 Insurance 2.6 % companies that had ERP computer tools to share information on purchases/sales From 50 to 249 51.97 Insurance 2.6 % companies that had ERP computer tools to share information on purchases/sales 250 and over 55.82 Insurance 2.7 % companies that had some type of computer application for managing client information (CRM tools) Total 57.42 Insurance 2.7 % companies that had some type of computer application for managing client information (CRM tools) From 10 to 49 26.10 Insurance 2.7 % companies that had some type of computer application for managing client information (CRM tools) From 50 to 249 74.53 Insurance 2.7 % companies that had some type of computer application for managing client information (CRM tools) 250 and over 78.72 Insurance 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company Total 53.53 Insurance 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company From 10 to 49 24.85 Insurance 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company From 50 to 249 70.37 Insurance 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company 250 and over 71.02 Insurance 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes Total 55.63 Insurance 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes From 10 to 49 26.10 Insurance 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes From 50 to 249 74.53 Insurance 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 250 and over 71.02 Insurance 2.8 % companies that used open-source operating systems (LINUX) Total 41.08 Insurance 2.8 % companies that used open-source operating systems (LINUX) From 10 to 49 21.73 Insurance 2.8 % companies that used open-source operating systems (LINUX) From 50 to 249 49.57 Insurance 2.8 % companies that used open-source operating systems (LINUX) 250 and over 57.76 Insurance 2.9 % companies that performed automatic electronic invoicing in digital format Total 1.94 Insurance 2.9 % companies that performed automatic electronic invoicing in digital format From 10 to 49 0.00 Insurance 2.9 % companies that performed automatic electronic invoicing in digital format From 50 to 249 1.79 Insurance 2.9 % companies that performed automatic electronic invoicing in digital format 250 and over 5.30 Insurance 2.10 % companies that received automatic electronic invoicing in digital format Total 7.38 Insurance 2.10 % companies that received automatic electronic invoicing in digital format From 10 to 49 0.00 Insurance 2.10 % companies that received automatic electronic invoicing in digital format From 50 to 249 7.94 Insurance 2.10 % companies that received automatic electronic invoicing in digital format 250 and over 18.30 Insurance 2.11 % companies that used digital signatures Total 62.95 Insurance 2.11 % companies that used digital signatures From 10 to 49 72.47 Insurance 2.11 % companies that used digital signatures From 50 to 249 58.45 Insurance 2.11 % companies that used digital signatures 250 and over 55.31 Insurance 3.11 % companies with Internet access: via modem(3) Total 11.24 Insurance 3.11 % companies with Internet access: via modem(3) From 10 to 49 13.58 Insurance 3.11 % companies with Internet access: via modem(3) From 50 to 249 9.98 Insurance 3.11 % companies with Internet access: via modem(3) 250 and over 9.75 Insurance 3.12 % companies with Internet access: via RDSI(3) Total 21.18 Insurance 3.12 % companies with Internet access: via RDSI(3) From 10 to 49 15.90 Insurance 3.12 % companies with Internet access: via RDSI(3) From 50 to 249 26.89 Insurance 3.12 % companies with Internet access: via RDSI(3) 250 and over 19.71 Insurance 3.13 % companies with Internet access: via broad band(3) Total 100.00 Insurance 3.13 % companies with Internet access: via broad band(3) From 10 to 49 100.00 Insurance 3.13 % companies with Internet access: via broad band(3) From 50 to 249 100.00 Insurance 3.13 % companies with Internet access: via broad band(3) 250 and over 100.00 Insurance 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) Total 90.43 Insurance 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) From 10 to 49 92.01 Insurance 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) From 50 to 249 100.00 Insurance 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) 250 and over 71.73 Insurance 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) Total 50.49 Insurance 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) From 10 to 49 31.06 Insurance 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) From 50 to 249 50.51 Insurance 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) 250 and over 80.73 Insurance 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) Total 47.24 Insurance 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) From 10 to 49 20.02 Insurance 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) From 50 to 249 61.69 Insurance 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) 250 and over 65.07 Insurance 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) Total 0.00 Insurance 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) From 10 to 49 0.00 Insurance 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) From 50 to 249 0.00 Insurance 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) 250 and over 0.00 Insurance 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) Total 23.60 Insurance 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) From 10 to 49 44.66 Insurance 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) From 50 to 249 12.24 Insurance 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) 250 and over 10.10 Insurance 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) Total 76.40 Insurance 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) From 10 to 49 55.34 Insurance 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) From 50 to 249 87.76 Insurance 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) 250 and over 89.90 Insurance 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) Total 100.00 Insurance 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) From 10 to 49 100.00 Insurance 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) From 50 to 249 100.00 Insurance 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) 250 and over 100.00 Insurance 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) Total 90.95 Insurance 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) From 10 to 49 90.53 Insurance 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) From 50 to 249 89.94 Insurance 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) 250 and over 93.33 Insurance 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) Total 67.49 Insurance 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) From 10 to 49 57.74 Insurance 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) From 50 to 249 68.30 Insurance 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) 250 and over 81.30 Insurance 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) Total 72.36 Insurance 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) From 10 to 49 62.04 Insurance 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) From 50 to 249 77.73 Insurance 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) 250 and over 79.30 Insurance 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) Total 67.63 Insurance 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) From 10 to 49 53.88 Insurance 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) From 50 to 249 73.02 Insurance 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) 250 and over 79.87 Insurance 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) Total 61.65 Insurance 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) From 10 to 49 53.88 Insurance 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) From 50 to 249 63.00 Insurance 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) 250 and over 71.48 Insurance 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) Total 63.38 Insurance 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) From 10 to 49 62.04 Insurance 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) From 50 to 249 60.45 Insurance 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) 250 and over 70.44 Insurance 3.3 % companies that interacted with P.A.s via Internet in 2006(3) Total 98.22 Insurance 3.3 % companies that interacted with P.A.s via Internet in 2006(3) From 10 to 49 100.00 Insurance 3.3 % companies that interacted with P.A.s via Internet in 2006(3) From 50 to 249 100.00 Insurance 3.3 % companies that interacted with P.A.s via Internet in 2006(3) 250 and over 92.43 Insurance 3.31 % Reason for interaction: Obtain information(3) Total 96.08 Insurance 3.31 % Reason for interaction: Obtain information(3) From 10 to 49 100.00 Insurance 3.31 % Reason for interaction: Obtain information(3) From 50 to 249 100.00 Insurance 3.31 % Reason for interaction: Obtain information(3) 250 and over 83.30 Insurance 3.32 % Reason for interaction: Obtain documents, forms, ...(3) Total 96.79 Insurance 3.32 % Reason for interaction: Obtain documents, forms, ...(3) From 10 to 49 100.00 Insurance 3.32 % Reason for interaction: Obtain documents, forms, ...(3) From 50 to 249 100.00 Insurance 3.32 % Reason for interaction: Obtain documents, forms, ...(3) 250 and over 86.35 Insurance 3.33 % Reason for interaction: Return completed forms(3) Total 90.11 Insurance 3.33 % Reason for interaction: Return completed forms(3) From 10 to 49 90.53 Insurance 3.33 % Reason for interaction: Return completed forms(3) From 50 to 249 92.52 Insurance 3.33 % Reason for interaction: Return completed forms(3) 250 and over 85.37 Insurance 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) Total 68.04 Insurance 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) From 10 to 49 59.08 Insurance 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) From 50 to 249 86.92 Insurance 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) 250 and over 49.94 Insurance 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) Total 3.08 Insurance 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) From 10 to 49 6.70 Insurance 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) From 50 to 249 0.00 Insurance 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) 250 and over 2.65 Insurance 4.1 % companies with an Internet connection and website/page(3) Total 96.46 Insurance 4.1 % companies with an Internet connection and website/page(3) From 10 to 49 100.00 Insurance 4.1 % companies with an Internet connection and website/page(3) From 50 to 249 91.14 Insurance 4.1 % companies with an Internet connection and website/page(3) 250 and over 100.00 Insurance 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) Total 100.00 Insurance 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) From 10 to 49 100.00 Insurance 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) From 50 to 249 100.00 Insurance 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) 250 and over 100.00 Insurance 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) Total 70.18 Insurance 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) From 10 to 49 60.56 Insurance 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) From 50 to 249 70.30 Insurance 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) 250 and over 84.99 Insurance 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) Total 38.01 Insurance 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) From 10 to 49 36.65 Insurance 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) From 50 to 249 33.69 Insurance 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) 250 and over 46.83 Insurance 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) Total 14.30 Insurance 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) From 10 to 49 0.00 Insurance 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) From 50 to 249 23.60 Insurance 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) 250 and over 22.18 Insurance 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) Total 43.27 Insurance 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) From 10 to 49 46.32 Insurance 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) From 50 to 249 24.68 Insurance 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) 250 and over 67.28 Insurance 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) Total 39.49 Insurance 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) From 10 to 49 31.24 Insurance 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) From 50 to 249 38.69 Insurance 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) 250 and over 53.61 Insurance 4.17 % companies with an Internet connection and web page for: Daily update(4) Total 22.18 Insurance 4.17 % companies with an Internet connection and web page for: Daily update(4) From 10 to 49 23.07 Insurance 4.17 % companies with an Internet connection and web page for: Daily update(4) From 50 to 249 17.01 Insurance 4.17 % companies with an Internet connection and web page for: Daily update(4) 250 and over 28.78 Insurance 4.18 % companies with an Internet connection and web page for: Weekly update(4) Total 8.69 Insurance 4.18 % companies with an Internet connection and web page for: Weekly update(4) From 10 to 49 6.87 Insurance 4.18 % companies with an Internet connection and web page for: Weekly update(4) From 50 to 249 0.00 Insurance 4.18 % companies with an Internet connection and web page for: Weekly update(4) 250 and over 24.98 Insurance 4.19 % companies with an Internet connection and web page for: Monthly update(4) Total 31.10 Insurance 4.19 % companies with an Internet connection and web page for: Monthly update(4) From 10 to 49 31.45 Insurance 4.19 % companies with an Internet connection and web page for: Monthly update(4) From 50 to 249 36.55 Insurance 4.19 % companies with an Internet connection and web page for: Monthly update(4) 250 and over 22.13 Insurance 4.20 % companies with an Internet connection and web page for: Sporadic update(4) Total 38.03 Insurance 4.20 % companies with an Internet connection and web page for: Sporadic update(4) From 10 to 49 38.60 Insurance 4.20 % companies with an Internet connection and web page for: Sporadic update(4) From 50 to 249 46.45 Insurance 4.20 % companies with an Internet connection and web page for: Sporadic update(4) 250 and over 24.11 Insurance 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) Total 0.00 Insurance 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) From 10 to 49 0.00 Insurance 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) From 50 to 249 0.00 Insurance 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) 250 and over 0.00 Insurance 4.22 % companies with an Internet connection and web page for: Multilingual(4) Total 52.47 Insurance 4.22 % companies with an Internet connection and web page for: Multilingual(4) From 10 to 49 43.18 Insurance 4.22 % companies with an Internet connection and web page for: Multilingual(4) From 50 to 249 60.16 Insurance 4.22 % companies with an Internet connection and web page for: Multilingual(4) 250 and over 55.04 Insurance 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) Total 25.18 Insurance 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) From 10 to 49 29.52 Insurance 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) From 50 to 249 16.11 Insurance 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) 250 and over 32.46 Insurance 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) Total 100.00 Insurance 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) From 10 to 49 100.00 Insurance 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) From 50 to 249 100.00 Insurance 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) 250 and over 100.00 Insurance 4.42 % companies with an Internet connection that use internal security: Firewalls (3) Total 94.42 Insurance 4.42 % companies with an Internet connection that use internal security: Firewalls (3) From 10 to 49 100.00 Insurance 4.42 % companies with an Internet connection that use internal security: Firewalls (3) From 50 to 249 87.20 Insurance 4.42 % companies with an Internet connection that use internal security: Firewalls (3) 250 and over 97.99 Insurance 4.43 % companies with an Internet connection that use internal security: Safe server(3) Total 77.24 Insurance 4.43 % companies with an Internet connection that use internal security: Safe server(3) From 10 to 49 52.57 Insurance 4.43 % companies with an Internet connection that use internal security: Safe server(3) From 50 to 249 88.18 Insurance 4.43 % companies with an Internet connection that use internal security: Safe server(3) 250 and over 97.10 Insurance 4.44 % companies with an Internet connection that use internal security: Data backup(3) Total 96.49 Insurance 4.44 % companies with an Internet connection that use internal security: Data backup(3) From 10 to 49 100.00 Insurance 4.44 % companies with an Internet connection that use internal security: Data backup(3) From 50 to 249 92.91 Insurance 4.44 % companies with an Internet connection that use internal security: Data backup(3) 250 and over 97.10 Insurance 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) Total 63.25 Insurance 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) From 10 to 49 39.63 Insurance 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) From 50 to 249 73.00 Insurance 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) 250 and over 83.45 Insurance 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) Total 95.09 Insurance 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) From 10 to 49 86.60 Insurance 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) From 50 to 249 100.00 Insurance 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) 250 and over 100.00 Insurance 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) Total 20.60 Insurance 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) From 10 to 49 28.87 Insurance 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) From 50 to 249 13.29 Insurance 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) 250 and over 20.11 Insurance 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) Total 95.09 Insurance 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) From 10 to 49 86.60 Insurance 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) From 50 to 249 100.00 Insurance 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) 250 and over 100.00 Insurance 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) Total 26.46 Insurance 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) From 10 to 49 32.35 Insurance 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) From 50 to 249 20.27 Insurance 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) 250 and over 27.81 Insurance 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) Total 61.91 Insurance 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) From 10 to 49 61.40 Insurance 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) From 50 to 249 50.93 Insurance 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) 250 and over 81.37 Insurance 4.6 % companies that have updated their security services in the last three months(3) Total 90.43 Insurance 4.6 % companies that have updated their security services in the last three months(3) From 10 to 49 83.82 Insurance 4.6 % companies that have updated their security services in the last three months(3) From 50 to 249 93.22 Insurance 4.6 % companies that have updated their security services in the last three months(3) 250 and over 95.98 Insurance 4.7 % companies that have had some kind of security problem in the last twelve months(3) Total 15.52 Insurance 4.7 % companies that have had some kind of security problem in the last twelve months(3) From 10 to 49 23.24 Insurance 4.7 % companies that have had some kind of security problem in the last twelve months(3) From 50 to 249 9.77 Insurance 4.7 % companies that have had some kind of security problem in the last twelve months(3) 250 and over 13.26 Insurance 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack Total 14.43 Insurance 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack From 10 to 49 23.24 Insurance 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack From 50 to 249 9.77 Insurance 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack 250 and over 8.60 Insurance 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data Total 1.93 Insurance 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data From 10 to 49 0.00 Insurance 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data From 50 to 249 0.00 Insurance 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data 250 and over 8.21 Insurance 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) Total 0.00 Insurance 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) From 10 to 49 0.00 Insurance 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) From 50 to 249 0.00 Insurance 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) 250 and over 0.00 Activities auxiliary to financial intermediation 1.1 % companies that had computers Total 100.00 Activities auxiliary to financial intermediation 1.1 % companies that had computers From 10 to 49 100.00 Activities auxiliary to financial intermediation 1.1 % companies that had computers From 50 to 249 100.00 Activities auxiliary to financial intermediation 1.1 % companies that had computers 250 and over 100.00 Activities auxiliary to financial intermediation 1.2 % companies that had Local Area Network (LAN) Total 99.06 Activities auxiliary to financial intermediation 1.2 % companies that had Local Area Network (LAN) From 10 to 49 98.92 Activities auxiliary to financial intermediation 1.2 % companies that had Local Area Network (LAN) From 50 to 249 100.00 Activities auxiliary to financial intermediation 1.2 % companies that had Local Area Network (LAN) 250 and over 100.00 Activities auxiliary to financial intermediation 1.3 % companies that had wireless Local Area Network Total 33.34 Activities auxiliary to financial intermediation 1.3 % companies that had wireless Local Area Network From 10 to 49 33.81 Activities auxiliary to financial intermediation 1.3 % companies that had wireless Local Area Network From 50 to 249 32.22 Activities auxiliary to financial intermediation 1.3 % companies that had wireless Local Area Network 250 and over 26.03 Activities auxiliary to financial intermediation 1.4 % companies that had an Internet connection Total 100.00 Activities auxiliary to financial intermediation 1.4 % companies that had an Internet connection From 10 to 49 100.00 Activities auxiliary to financial intermediation 1.4 % companies that had an Internet connection From 50 to 249 100.00 Activities auxiliary to financial intermediation 1.4 % companies that had an Internet connection 250 and over 100.00 Activities auxiliary to financial intermediation 1.5 % companies that had an Intranet connection Total 70.20 Activities auxiliary to financial intermediation 1.5 % companies that had an Intranet connection From 10 to 49 67.25 Activities auxiliary to financial intermediation 1.5 % companies that had an Intranet connection From 50 to 249 88.09 Activities auxiliary to financial intermediation 1.5 % companies that had an Intranet connection 250 and over 93.46 Activities auxiliary to financial intermediation 1.6 % companies that had an Extranet connection Total 40.01 Activities auxiliary to financial intermediation 1.6 % companies that had an Extranet connection From 10 to 49 38.56 Activities auxiliary to financial intermediation 1.6 % companies that had an Extranet connection From 50 to 249 55.37 Activities auxiliary to financial intermediation 1.6 % companies that had an Extranet connection 250 and over 38.27 Activities auxiliary to financial intermediation 1.7 % companies that had a mobile Telephone connection Total 95.74 Activities auxiliary to financial intermediation 1.7 % companies that had a mobile Telephone connection From 10 to 49 95.31 Activities auxiliary to financial intermediation 1.7 % companies that had a mobile Telephone connection From 50 to 249 97.84 Activities auxiliary to financial intermediation 1.7 % companies that had a mobile Telephone connection 250 and over 100.00 Activities auxiliary to financial intermediation 1.8 % companies that had electronic mail (e-mail) Total 100.00 Activities auxiliary to financial intermediation 1.8 % companies that had electronic mail (e-mail) From 10 to 49 100.00 Activities auxiliary to financial intermediation 1.8 % companies that had electronic mail (e-mail) From 50 to 249 100.00 Activities auxiliary to financial intermediation 1.8 % companies that had electronic mail (e-mail) 250 and over 100.00 Activities auxiliary to financial intermediation 2.1 % personnel that uses computers at least once a week Total 97.21 Activities auxiliary to financial intermediation 2.1 % personnel that uses computers at least once a week From 10 to 49 96.44 Activities auxiliary to financial intermediation 2.1 % personnel that uses computers at least once a week From 50 to 249 98.74 Activities auxiliary to financial intermediation 2.1 % personnel that uses computers at least once a week 250 and over 97.49 Activities auxiliary to financial intermediation 2.2 % personnel that uses Internet-connected computers at least once a week Total 85.99 Activities auxiliary to financial intermediation 2.2 % personnel that uses Internet-connected computers at least once a week From 10 to 49 95.11 Activities auxiliary to financial intermediation 2.2 % personnel that uses Internet-connected computers at least once a week From 50 to 249 91.55 Activities auxiliary to financial intermediation 2.2 % personnel that uses Internet-connected computers at least once a week 250 and over 72.81 Activities auxiliary to financial intermediation 2.3 % companies with employees connected to company ICT systems via external telematic networks Total 35.04 Activities auxiliary to financial intermediation 2.3 % companies with employees connected to company ICT systems via external telematic networks From 10 to 49 32.36 Activities auxiliary to financial intermediation 2.3 % companies with employees connected to company ICT systems via external telematic networks From 50 to 249 47.87 Activities auxiliary to financial intermediation 2.3 % companies with employees connected to company ICT systems via external telematic networks 250 and over 63.06 Activities auxiliary to financial intermediation 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) Total 78.82 Activities auxiliary to financial intermediation 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) From 10 to 49 75.96 Activities auxiliary to financial intermediation 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) From 50 to 249 90.98 Activities auxiliary to financial intermediation 2.41 % companies with employees connected to company ICT systems via external telematic networks from: Home (1) 250 and over 89.62 Activities auxiliary to financial intermediation 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) Total 69.68 Activities auxiliary to financial intermediation 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) From 10 to 49 70.18 Activities auxiliary to financial intermediation 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) From 50 to 249 59.84 Activities auxiliary to financial intermediation 2.42 % companies with employees connected to company ICT systems via external telematic networks from: customer facilities or associated companies (1) 250 and over 79.47 Activities auxiliary to financial intermediation 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) Total 61.16 Activities auxiliary to financial intermediation 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) From 10 to 49 55.64 Activities auxiliary to financial intermediation 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) From 50 to 249 79.63 Activities auxiliary to financial intermediation 2.43 % companies with employees connected to company ICT systems via external telematic networks from: other locations of the company or group (1) 250 and over 89.62 Activities auxiliary to financial intermediation 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) Total 62.21 Activities auxiliary to financial intermediation 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) From 10 to 49 53.60 Activities auxiliary to financial intermediation 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) From 50 to 249 95.49 Activities auxiliary to financial intermediation 2.44 % companies with employees connected to company ICT systems via external telematic networks from: During business trips from: hotels, airports, etc., (1) 250 and over 100.00 Activities auxiliary to financial intermediation 2.5 % companies with order management IT systems Total 31.80 Activities auxiliary to financial intermediation 2.5 % companies with order management IT systems From 10 to 49 30.01 Activities auxiliary to financial intermediation 2.5 % companies with order management IT systems From 50 to 249 46.43 Activities auxiliary to financial intermediation 2.5 % companies with order management IT systems 250 and over 38.27 Activities auxiliary to financial intermediation 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) Total 31.90 Activities auxiliary to financial intermediation 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) From 10 to 49 25.26 Activities auxiliary to financial intermediation 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) From 50 to 249 60.84 Activities auxiliary to financial intermediation 2.51 % companies with order management IT systems with automatic links to: Internal systems for making repetitive orders for the replacement of supplies(2) 250 and over 65.81 Activities auxiliary to financial intermediation 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) Total 79.47 Activities auxiliary to financial intermediation 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) From 10 to 49 78.98 Activities auxiliary to financial intermediation 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) From 50 to 249 88.30 Activities auxiliary to financial intermediation 2.52 % companies with order management IT systems with automatic links to: Invoicing and payment systems(2) 250 and over 65.81 Activities auxiliary to financial intermediation 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) Total 75.60 Activities auxiliary to financial intermediation 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) From 10 to 49 77.68 Activities auxiliary to financial intermediation 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) From 50 to 249 73.26 Activities auxiliary to financial intermediation 2.53 % companies with order management IT systems with automatic links to: System for managing production operations(2) 250 and over 48.71 Activities auxiliary to financial intermediation 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) Total 17.29 Activities auxiliary to financial intermediation 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) From 10 to 49 12.31 Activities auxiliary to financial intermediation 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) From 50 to 249 29.45 Activities auxiliary to financial intermediation 2.54 % companies with order management IT systems with automatic links to: Systems for managing distribution, logistics or storage / inventory management(2) 250 and over 65.81 Activities auxiliary to financial intermediation 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) Total 74.40 Activities auxiliary to financial intermediation 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) From 10 to 49 71.71 Activities auxiliary to financial intermediation 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) From 50 to 249 95.35 Activities auxiliary to financial intermediation 2.55 % companies with order management IT systems with automatic links to: Supplier business systems (for suppliers outside their business group)(2) 250 and over 65.81 Activities auxiliary to financial intermediation 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) Total 36.13 Activities auxiliary to financial intermediation 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) From 10 to 49 34.48 Activities auxiliary to financial intermediation 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) From 50 to 249 61.64 Activities auxiliary to financial intermediation 2.56 % companies with order management IT systems with automatic links to: Client business systems (for clients outside their business group)(2) 250 and over 0.00 Activities auxiliary to financial intermediation 2.6 % companies that had ERP computer tools to share information on purchases/sales Total 15.35 Activities auxiliary to financial intermediation 2.6 % companies that had ERP computer tools to share information on purchases/sales From 10 to 49 12.68 Activities auxiliary to financial intermediation 2.6 % companies that had ERP computer tools to share information on purchases/sales From 50 to 249 46.43 Activities auxiliary to financial intermediation 2.6 % companies that had ERP computer tools to share information on purchases/sales 250 and over 6.54 Activities auxiliary to financial intermediation 2.7 % companies that had some type of computer application for managing client information (CRM tools) Total 59.46 Activities auxiliary to financial intermediation 2.7 % companies that had some type of computer application for managing client information (CRM tools) From 10 to 49 58.85 Activities auxiliary to financial intermediation 2.7 % companies that had some type of computer application for managing client information (CRM tools) From 50 to 249 79.45 Activities auxiliary to financial intermediation 2.7 % companies that had some type of computer application for managing client information (CRM tools) 250 and over 31.73 Activities auxiliary to financial intermediation 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company Total 57.27 Activities auxiliary to financial intermediation 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company From 10 to 49 56.32 Activities auxiliary to financial intermediation 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company From 50 to 249 79.45 Activities auxiliary to financial intermediation 2.71 % companies that had CRM tools to: Acquire, store and share client information wth other areas of the company 250 and over 31.73 Activities auxiliary to financial intermediation 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes Total 36.52 Activities auxiliary to financial intermediation 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes From 10 to 49 33.98 Activities auxiliary to financial intermediation 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes From 50 to 249 74.05 Activities auxiliary to financial intermediation 2.72 % companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 250 and over 12.24 Activities auxiliary to financial intermediation 2.8 % companies that used open-source operating systems (LINUX) Total 16.46 Activities auxiliary to financial intermediation 2.8 % companies that used open-source operating systems (LINUX) From 10 to 49 11.56 Activities auxiliary to financial intermediation 2.8 % companies that used open-source operating systems (LINUX) From 50 to 249 55.16 Activities auxiliary to financial intermediation 2.8 % companies that used open-source operating systems (LINUX) 250 and over 37.03 Activities auxiliary to financial intermediation 2.9 % companies that performed automatic electronic invoicing in digital format Total 7.04 Activities auxiliary to financial intermediation 2.9 % companies that performed automatic electronic invoicing in digital format From 10 to 49 5.55 Activities auxiliary to financial intermediation 2.9 % companies that performed automatic electronic invoicing in digital format From 50 to 249 15.69 Activities auxiliary to financial intermediation 2.9 % companies that performed automatic electronic invoicing in digital format 250 and over 19.49 Activities auxiliary to financial intermediation 2.10 % companies that received automatic electronic invoicing in digital format Total 11.39 Activities auxiliary to financial intermediation 2.10 % companies that received automatic electronic invoicing in digital format From 10 to 49 9.59 Activities auxiliary to financial intermediation 2.10 % companies that received automatic electronic invoicing in digital format From 50 to 249 28.62 Activities auxiliary to financial intermediation 2.10 % companies that received automatic electronic invoicing in digital format 250 and over 12.95 Activities auxiliary to financial intermediation 2.11 % companies that used digital signatures Total 34.81 Activities auxiliary to financial intermediation 2.11 % companies that used digital signatures From 10 to 49 33.18 Activities auxiliary to financial intermediation 2.11 % companies that used digital signatures From 50 to 249 43.55 Activities auxiliary to financial intermediation 2.11 % companies that used digital signatures 250 and over 49.89 Activities auxiliary to financial intermediation 3.11 % companies with Internet access: via modem(3) Total 5.02 Activities auxiliary to financial intermediation 3.11 % companies with Internet access: via modem(3) From 10 to 49 4.80 Activities auxiliary to financial intermediation 3.11 % companies with Internet access: via modem(3) From 50 to 249 3.24 Activities auxiliary to financial intermediation 3.11 % companies with Internet access: via modem(3) 250 and over 12.95 Activities auxiliary to financial intermediation 3.12 % companies with Internet access: via RDSI(3) Total 12.87 Activities auxiliary to financial intermediation 3.12 % companies with Internet access: via RDSI(3) From 10 to 49 11.69 Activities auxiliary to financial intermediation 3.12 % companies with Internet access: via RDSI(3) From 50 to 249 3.24 Activities auxiliary to financial intermediation 3.12 % companies with Internet access: via RDSI(3) 250 and over 55.67 Activities auxiliary to financial intermediation 3.13 % companies with Internet access: via broad band(3) Total 100.00 Activities auxiliary to financial intermediation 3.13 % companies with Internet access: via broad band(3) From 10 to 49 100.00 Activities auxiliary to financial intermediation 3.13 % companies with Internet access: via broad band(3) From 50 to 249 100.00 Activities auxiliary to financial intermediation 3.13 % companies with Internet access: via broad band(3) 250 and over 100.00 Activities auxiliary to financial intermediation 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) Total 97.44 Activities auxiliary to financial intermediation 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) From 10 to 49 98.55 Activities auxiliary to financial intermediation 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) From 50 to 249 85.09 Activities auxiliary to financial intermediation 3.131 % companies with Internet access: via xDSL, (ADSL,SDSL,...)(3) 250 and over 100.00 Activities auxiliary to financial intermediation 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) Total 19.40 Activities auxiliary to financial intermediation 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) From 10 to 49 11.24 Activities auxiliary to financial intermediation 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) From 50 to 249 88.12 Activities auxiliary to financial intermediation 3.132 % companies with Internet access: via other leased facilities (Cable, LMDS,...)(3) 250 and over 45.04 Activities auxiliary to financial intermediation 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) Total 42.80 Activities auxiliary to financial intermediation 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) From 10 to 49 39.53 Activities auxiliary to financial intermediation 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) From 50 to 249 67.82 Activities auxiliary to financial intermediation 3.14 % companies with Internet access: via mobile phone services(GSM, GPRS, UMTS,...)(3) 250 and over 58.12 Activities auxiliary to financial intermediation 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) Total 0.00 Activities auxiliary to financial intermediation 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) From 10 to 49 0.00 Activities auxiliary to financial intermediation 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) From 50 to 249 0.00 Activities auxiliary to financial intermediation 3 15 % companies whose contracted download rate is: Lower than 144 Kb/sec(3) 250 and over 0.00 Activities auxiliary to financial intermediation 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) Total 28.99 Activities auxiliary to financial intermediation 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) From 10 to 49 30.84 Activities auxiliary to financial intermediation 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) From 50 to 249 25.01 Activities auxiliary to financial intermediation 3 16 % companies whose contracted download rate is: Between 144 Kb/sec and 2 Mb/sec(3) 250 and over 0.00 Activities auxiliary to financial intermediation 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) Total 71.01 Activities auxiliary to financial intermediation 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) From 10 to 49 69.16 Activities auxiliary to financial intermediation 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) From 50 to 249 74.99 Activities auxiliary to financial intermediation 3 17 % companies whose contracted download rate is: Higher than 2 Mb/sec(3) 250 and over 100.00 Activities auxiliary to financial intermediation 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) Total 100.00 Activities auxiliary to financial intermediation 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) From 10 to 49 100.00 Activities auxiliary to financial intermediation 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) From 50 to 249 100.00 Activities auxiliary to financial intermediation 3.21 % companies with an Internet connection that, as end product users, use it for: searching for information(3) 250 and over 100.00 Activities auxiliary to financial intermediation 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) Total 97.91 Activities auxiliary to financial intermediation 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) From 10 to 49 98.14 Activities auxiliary to financial intermediation 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) From 50 to 249 94.60 Activities auxiliary to financial intermediation 3.22 % companies with an Internet connection that, as end product users, use it for: Obtaining banking and financial services(3) 250 and over 100.00 Activities auxiliary to financial intermediation 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) Total 48.61 Activities auxiliary to financial intermediation 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) From 10 to 49 48.51 Activities auxiliary to financial intermediation 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) From 50 to 249 55.07 Activities auxiliary to financial intermediation 3.23 % companies with an Internet connection that, as end product users, use it for: Training and learning(3) 250 and over 37.65 Activities auxiliary to financial intermediation 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) Total 45.63 Activities auxiliary to financial intermediation 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) From 10 to 49 42.55 Activities auxiliary to financial intermediation 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) From 50 to 249 71.02 Activities auxiliary to financial intermediation 3.24 % companies with an Internet connection that, as end product users, use it for: Monitoring market behaviour(3) 250 and over 56.43 Activities auxiliary to financial intermediation 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) Total 55.21 Activities auxiliary to financial intermediation 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) From 10 to 49 53.94 Activities auxiliary to financial intermediation 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) From 50 to 249 76.45 Activities auxiliary to financial intermediation 3.25 % companies with an Internet connection that, as end product users, use it for: Receiving digital products/services(3) 250 and over 38.27 Activities auxiliary to financial intermediation 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) Total 47.92 Activities auxiliary to financial intermediation 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) From 10 to 49 42.90 Activities auxiliary to financial intermediation 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) From 50 to 249 93.52 Activities auxiliary to financial intermediation 3.26 % companies with an Internet connection that, as end product users, use it for: Obtaining post/pre sales services(3) 250 and over 57.05 Activities auxiliary to financial intermediation 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) Total 69.31 Activities auxiliary to financial intermediation 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) From 10 to 49 68.04 Activities auxiliary to financial intermediation 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) From 50 to 249 91.36 Activities auxiliary to financial intermediation 3.27 % companies with an Internet connection that, as end product users, use it for: Accessing applications/tools defined for business(3) 250 and over 50.51 Activities auxiliary to financial intermediation 3.3 % companies that interacted with P.A.s via Internet in 2006(3) Total 83.39 Activities auxiliary to financial intermediation 3.3 % companies that interacted with P.A.s via Internet in 2006(3) From 10 to 49 81.22 Activities auxiliary to financial intermediation 3.3 % companies that interacted with P.A.s via Internet in 2006(3) From 50 to 249 100.00 Activities auxiliary to financial intermediation 3.3 % companies that interacted with P.A.s via Internet in 2006(3) 250 and over 93.46 Activities auxiliary to financial intermediation 3.31 % Reason for interaction: Obtain information(3) Total 78.01 Activities auxiliary to financial intermediation 3.31 % Reason for interaction: Obtain information(3) From 10 to 49 75.68 Activities auxiliary to financial intermediation 3.31 % Reason for interaction: Obtain information(3) From 50 to 249 93.52 Activities auxiliary to financial intermediation 3.31 % Reason for interaction: Obtain information(3) 250 and over 93.46 Activities auxiliary to financial intermediation 3.32 % Reason for interaction: Obtain documents, forms, ...(3) Total 81.53 Activities auxiliary to financial intermediation 3.32 % Reason for interaction: Obtain documents, forms, ...(3) From 10 to 49 79.42 Activities auxiliary to financial intermediation 3.32 % Reason for interaction: Obtain documents, forms, ...(3) From 50 to 249 100.00 Activities auxiliary to financial intermediation 3.32 % Reason for interaction: Obtain documents, forms, ...(3) 250 and over 86.92 Activities auxiliary to financial intermediation 3.33 % Reason for interaction: Return completed forms(3) Total 63.80 Activities auxiliary to financial intermediation 3.33 % Reason for interaction: Return completed forms(3) From 10 to 49 59.35 Activities auxiliary to financial intermediation 3.33 % Reason for interaction: Return completed forms(3) From 50 to 249 96.76 Activities auxiliary to financial intermediation 3.33 % Reason for interaction: Return completed forms(3) 250 and over 86.92 Activities auxiliary to financial intermediation 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) Total 35.99 Activities auxiliary to financial intermediation 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) From 10 to 49 32.88 Activities auxiliary to financial intermediation 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) From 50 to 249 47.85 Activities auxiliary to financial intermediation 3.34 % Reason for interaction: Comprehensive electronic case-handling(3) 250 and over 74.45 Activities auxiliary to financial intermediation 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) Total 4.36 Activities auxiliary to financial intermediation 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) From 10 to 49 5.01 Activities auxiliary to financial intermediation 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) From 50 to 249 0.00 Activities auxiliary to financial intermediation 3.35 % Reason for interaction: Present a business proposal for public tender (e-procurement)(3) 250 and over 0.00 Activities auxiliary to financial intermediation 4.1 % companies with an Internet connection and website/page(3) Total 77.73 Activities auxiliary to financial intermediation 4.1 % companies with an Internet connection and website/page(3) From 10 to 49 78.60 Activities auxiliary to financial intermediation 4.1 % companies with an Internet connection and website/page(3) From 50 to 249 76.45 Activities auxiliary to financial intermediation 4.1 % companies with an Internet connection and website/page(3) 250 and over 62.97 Activities auxiliary to financial intermediation 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) Total 100.00 Activities auxiliary to financial intermediation 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) From 10 to 49 100.00 Activities auxiliary to financial intermediation 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) From 50 to 249 100.00 Activities auxiliary to financial intermediation 4.11 % companies with an Internet connection and web page for: Company and/or product presentation(4) 250 and over 100.00 Activities auxiliary to financial intermediation 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) Total 53.35 Activities auxiliary to financial intermediation 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) From 10 to 49 51.40 Activities auxiliary to financial intermediation 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) From 50 to 249 62.30 Activities auxiliary to financial intermediation 4.12 % companies with an Internet connection and web page for: Ease of access to product catalogues and price lists(4) 250 and over 80.20 Activities auxiliary to financial intermediation 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) Total 22.98 Activities auxiliary to financial intermediation 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) From 10 to 49 19.91 Activities auxiliary to financial intermediation 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) From 50 to 249 47.32 Activities auxiliary to financial intermediation 4.13 % companies with an Internet connection and web page for: Personalisation of the site for regular clients(4) 250 and over 40.21 Activities auxiliary to financial intermediation 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) Total 20.27 Activities auxiliary to financial intermediation 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) From 10 to 49 20.33 Activities auxiliary to financial intermediation 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) From 50 to 249 23.74 Activities auxiliary to financial intermediation 4.14 % companies with an Internet connection and web page for: Distribution of digital products(4) 250 and over 10.39 Activities auxiliary to financial intermediation 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) Total 45.19 Activities auxiliary to financial intermediation 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) From 10 to 49 45.24 Activities auxiliary to financial intermediation 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) From 50 to 249 38.88 Activities auxiliary to financial intermediation 4.15 % companies with an Internet connection and web page for: Supply of post sales services(4) 250 and over 59.43 Activities auxiliary to financial intermediation 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) Total 38.76 Activities auxiliary to financial intermediation 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) From 10 to 49 39.07 Activities auxiliary to financial intermediation 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) From 50 to 249 30.64 Activities auxiliary to financial intermediation 4.16 % companies with an Internet connection and web page for: Applications/tools defined for the business(4) 250 and over 50.60 Activities auxiliary to financial intermediation 4.17 % companies with an Internet connection and web page for: Daily update(4) Total 11.77 Activities auxiliary to financial intermediation 4.17 % companies with an Internet connection and web page for: Daily update(4) From 10 to 49 10.76 Activities auxiliary to financial intermediation 4.17 % companies with an Internet connection and web page for: Daily update(4) From 50 to 249 18.36 Activities auxiliary to financial intermediation 4.17 % companies with an Internet connection and web page for: Daily update(4) 250 and over 20.78 Activities auxiliary to financial intermediation 4.18 % companies with an Internet connection and web page for: Weekly update(4) Total 8.21 Activities auxiliary to financial intermediation 4.18 % companies with an Internet connection and web page for: Weekly update(4) From 10 to 49 8.70 Activities auxiliary to financial intermediation 4.18 % companies with an Internet connection and web page for: Weekly update(4) From 50 to 249 2.82 Activities auxiliary to financial intermediation 4.18 % companies with an Internet connection and web page for: Weekly update(4) 250 and over 9.05 Activities auxiliary to financial intermediation 4.19 % companies with an Internet connection and web page for: Monthly update(4) Total 12.63 Activities auxiliary to financial intermediation 4.19 % companies with an Internet connection and web page for: Monthly update(4) From 10 to 49 10.85 Activities auxiliary to financial intermediation 4.19 % companies with an Internet connection and web page for: Monthly update(4) From 50 to 249 19.50 Activities auxiliary to financial intermediation 4.19 % companies with an Internet connection and web page for: Monthly update(4) 250 and over 40.35 Activities auxiliary to financial intermediation 4.20 % companies with an Internet connection and web page for: Sporadic update(4) Total 58.93 Activities auxiliary to financial intermediation 4.20 % companies with an Internet connection and web page for: Sporadic update(4) From 10 to 49 60.06 Activities auxiliary to financial intermediation 4.20 % companies with an Internet connection and web page for: Sporadic update(4) From 50 to 249 59.32 Activities auxiliary to financial intermediation 4.20 % companies with an Internet connection and web page for: Sporadic update(4) 250 and over 29.82 Activities auxiliary to financial intermediation 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) Total 8.47 Activities auxiliary to financial intermediation 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) From 10 to 49 9.63 Activities auxiliary to financial intermediation 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) From 50 to 249 0.00 Activities auxiliary to financial intermediation 4.21 % companies with an Internet connection and web page for: Update (never updated)(4) 250 and over 0.00 Activities auxiliary to financial intermediation 4.22 % companies with an Internet connection and web page for: Multilingual(4) Total 35.55 Activities auxiliary to financial intermediation 4.22 % companies with an Internet connection and web page for: Multilingual(4) From 10 to 49 33.31 Activities auxiliary to financial intermediation 4.22 % companies with an Internet connection and web page for: Multilingual(4) From 50 to 249 39.98 Activities auxiliary to financial intermediation 4.22 % companies with an Internet connection and web page for: Multilingual(4) 250 and over 80.57 Activities auxiliary to financial intermediation 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) Total 13.29 Activities auxiliary to financial intermediation 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) From 10 to 49 10.93 Activities auxiliary to financial intermediation 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) From 50 to 249 26.56 Activities auxiliary to financial intermediation 4.3 % companies which had subscribed to some code of conduct for their presence on the Net and/or commercialisation of products/services on the Internet(4) 250 and over 39.99 Activities auxiliary to financial intermediation 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) Total 100.00 Activities auxiliary to financial intermediation 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) From 10 to 49 100.00 Activities auxiliary to financial intermediation 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) From 50 to 249 100.00 Activities auxiliary to financial intermediation 4.41 % companies with an Internet connection that use internal security: protection software or virus checks(3) 250 and over 100.00 Activities auxiliary to financial intermediation 4.42 % companies with an Internet connection that use internal security: Firewalls (3) Total 92.44 Activities auxiliary to financial intermediation 4.42 % companies with an Internet connection that use internal security: Firewalls (3) From 10 to 49 91.30 Activities auxiliary to financial intermediation 4.42 % companies with an Internet connection that use internal security: Firewalls (3) From 50 to 249 100.00 Activities auxiliary to financial intermediation 4.42 % companies with an Internet connection that use internal security: Firewalls (3) 250 and over 100.00 Activities auxiliary to financial intermediation 4.43 % companies with an Internet connection that use internal security: Safe server(3) Total 75.50 Activities auxiliary to financial intermediation 4.43 % companies with an Internet connection that use internal security: Safe server(3) From 10 to 49 75.04 Activities auxiliary to financial intermediation 4.43 % companies with an Internet connection that use internal security: Safe server(3) From 50 to 249 70.67 Activities auxiliary to financial intermediation 4.43 % companies with an Internet connection that use internal security: Safe server(3) 250 and over 94.30 Activities auxiliary to financial intermediation 4.44 % companies with an Internet connection that use internal security: Data backup(3) Total 82.19 Activities auxiliary to financial intermediation 4.44 % companies with an Internet connection that use internal security: Data backup(3) From 10 to 49 79.51 Activities auxiliary to financial intermediation 4.44 % companies with an Internet connection that use internal security: Data backup(3) From 50 to 249 100.00 Activities auxiliary to financial intermediation 4.44 % companies with an Internet connection that use internal security: Data backup(3) 250 and over 100.00 Activities auxiliary to financial intermediation 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) Total 37.76 Activities auxiliary to financial intermediation 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) From 10 to 49 35.55 Activities auxiliary to financial intermediation 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) From 50 to 249 59.54 Activities auxiliary to financial intermediation 4.45 % companies with an Internet connection that use internal security: Off-site data backup(3) 250 and over 38.27 Activities auxiliary to financial intermediation 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) Total 78.43 Activities auxiliary to financial intermediation 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) From 10 to 49 77.01 Activities auxiliary to financial intermediation 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) From 50 to 249 85.09 Activities auxiliary to financial intermediation 4.46 % companies with an Internet connection with access enabled via security services: Authentication mechanisms(3) 250 and over 93.46 Activities auxiliary to financial intermediation 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) Total 14.48 Activities auxiliary to financial intermediation 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) From 10 to 49 14.81 Activities auxiliary to financial intermediation 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) From 50 to 249 8.64 Activities auxiliary to financial intermediation 4.47 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Electronic digital signature (3) 250 and over 19.49 Activities auxiliary to financial intermediation 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) Total 77.96 Activities auxiliary to financial intermediation 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) From 10 to 49 76.68 Activities auxiliary to financial intermediation 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) From 50 to 249 82.93 Activities auxiliary to financial intermediation 4.48 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Password/Login(3) 250 and over 93.46 Activities auxiliary to financial intermediation 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) Total 9.74 Activities auxiliary to financial intermediation 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) From 10 to 49 8.86 Activities auxiliary to financial intermediation 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) From 50 to 249 4.32 Activities auxiliary to financial intermediation 4.49 % companies with an Internet connection with access enabled via security services: Authentication mechanisms: Other authentication mechanisms(3) 250 and over 38.27 Activities auxiliary to financial intermediation 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) Total 24.04 Activities auxiliary to financial intermediation 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) From 10 to 49 18.04 Activities auxiliary to financial intermediation 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) From 50 to 249 58.31 Activities auxiliary to financial intermediation 4.50 % Companies with an Internet connection with access enabled via Security services: Encryption(3) 250 and over 75.30 Activities auxiliary to financial intermediation 4.6 % companies that have updated their security services in the last three months(3) Total 99.25 Activities auxiliary to financial intermediation 4.6 % companies that have updated their security services in the last three months(3) From 10 to 49 99.14 Activities auxiliary to financial intermediation 4.6 % companies that have updated their security services in the last three months(3) From 50 to 249 100.00 Activities auxiliary to financial intermediation 4.6 % companies that have updated their security services in the last three months(3) 250 and over 100.00 Activities auxiliary to financial intermediation 4.7 % companies that have had some kind of security problem in the last twelve months(3) Total 20.51 Activities auxiliary to financial intermediation 4.7 % companies that have had some kind of security problem in the last twelve months(3) From 10 to 49 20.58 Activities auxiliary to financial intermediation 4.7 % companies that have had some kind of security problem in the last twelve months(3) From 50 to 249 26.82 Activities auxiliary to financial intermediation 4.7 % companies that have had some kind of security problem in the last twelve months(3) 250 and over 6.54 Activities auxiliary to financial intermediation 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack Total 18.31 Activities auxiliary to financial intermediation 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack From 10 to 49 18.05 Activities auxiliary to financial intermediation 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack From 50 to 249 26.82 Activities auxiliary to financial intermediation 4.71 % companies that have had some kind of security problem in the last twelve months(3): IT virus attack 250 and over 6.54 Activities auxiliary to financial intermediation 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data Total 2.20 Activities auxiliary to financial intermediation 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data From 10 to 49 2.53 Activities auxiliary to financial intermediation 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data From 50 to 249 0.00 Activities auxiliary to financial intermediation 4.72 % companies that have had some kind of security problem in the last twelve months(3): Unauthorised access to the IT system or to company data 250 and over 0.00 Activities auxiliary to financial intermediation 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) Total 0.00 Activities auxiliary to financial intermediation 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) From 10 to 49 0.00 Activities auxiliary to financial intermediation 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) From 50 to 249 0.00 Activities auxiliary to financial intermediation 4.73 % companies that have had some kind of security problem in the last twelve months(3): Economic Fraud (e.g. Phishing) 250 and over 0.00