Demographic characteristics	Type of service	Total
Total Persons	Total persons who have used the Internet to interact with the Administration in the last 3 months	7,914,080
Total Persons	Income statement	24.9
Total Persons	Jobs offered by employment offices	14.4
Total Persons	Social benefits (child assistance, grants, unemployment benefits,...)	15.6
Total Persons	Personal documents (driving licence, passport,...)	14.0
Total Persons	Certificates (including those of the Civil Register): requests and deliveries	12.0
Total Persons	Enrolment in university or other type of studies	16.1
Total Persons	Registration	4.2
Total Persons	Police statements/reports	1.6
Total Persons	Health related services	14.8
Total Persons	Public libraries access	13.2
Total Persons	DK/ DA	0.0
Sex: Male	Total persons who have used the Internet to interact with the Administration in the last 3 months	4,388,579
Sex: Male	Income statement	27.2
Sex: Male	Jobs offered by employment offices	11.7
Sex: Male	Social benefits (child assistance, grants, unemployment benefits,...)	14.6
Sex: Male	Personal documents (driving licence, passport,...)	15.7
Sex: Male	Certificates (including those of the Civil Register): requests and deliveries	12.9
Sex: Male	Enrolment in university or other type of studies	15.1
Sex: Male	Registration	4.0
Sex: Male	Police statements/reports	2.4
Sex: Male	Health related services	13.4
Sex: Male	Public libraries access	13.1
Sex: Male	DK/ DA	0.0
Sex: Female	Total persons who have used the Internet to interact with the Administration in the last 3 months	3,525,500
Sex: Female	Income statement	22.1
Sex: Female	Jobs offered by employment offices	17.7
Sex: Female	Social benefits (child assistance, grants, unemployment benefits,...)	16.8
Sex: Female	Personal documents (driving licence, passport,...)	12.0
Sex: Female	Certificates (including those of the Civil Register): requests and deliveries	10.9
Sex: Female	Enrolment in university or other type of studies	17.3
Sex: Female	Registration	4.4
Sex: Female	Police statements/reports	0.7
Sex: Female	Health related services	16.6
Sex: Female	Public libraries access	13.4
Sex: Female	DK/ DA	0.0
Age: from 16 to 24 years old	Total persons who have used the Internet to interact with the Administration in the last 3 months	1,415,285
Age: from 16 to 24 years old	Income statement	9.0
Age: from 16 to 24 years old	Jobs offered by employment offices	20.9
Age: from 16 to 24 years old	Social benefits (child assistance, grants, unemployment benefits,...)	19.9
Age: from 16 to 24 years old	Personal documents (driving licence, passport,...)	13.1
Age: from 16 to 24 years old	Certificates (including those of the Civil Register): requests and deliveries	9.8
Age: from 16 to 24 years old	Enrolment in university or other type of studies	37.4
Age: from 16 to 24 years old	Registration	2.7
Age: from 16 to 24 years old	Police statements/reports	0.6
Age: from 16 to 24 years old	Health related services	11.6
Age: from 16 to 24 years old	Public libraries access	22.9
Age: from 16 to 24 years old	DK/ DA	0.0
Age: from 25 to 34 years old	Total persons who have used the Internet to interact with the Administration in the last 3 months	2,763,650
Age: from 25 to 34 years old	Income statement	24.1
Age: from 25 to 34 years old	Jobs offered by employment offices	18.3
Age: from 25 to 34 years old	Social benefits (child assistance, grants, unemployment benefits,...)	14.6
Age: from 25 to 34 years old	Personal documents (driving licence, passport,...)	14.9
Age: from 25 to 34 years old	Certificates (including those of the Civil Register): requests and deliveries	11.1
Age: from 25 to 34 years old	Enrolment in university or other type of studies	14.3
Age: from 25 to 34 years old	Registration	4.0
Age: from 25 to 34 years old	Police statements/reports	1.3
Age: from 25 to 34 years old	Health related services	15.0
Age: from 25 to 34 years old	Public libraries access	12.3
Age: from 25 to 34 years old	DK/ DA	0.0
Age: from 35 to 44 years old	Total persons who have used the Internet to interact with the Administration in the last 3 months	2,097,361
Age: from 35 to 44 years old	Income statement	30.8
Age: from 35 to 44 years old	Jobs offered by employment offices	11.0
Age: from 35 to 44 years old	Social benefits (child assistance, grants, unemployment benefits,...)	16.5
Age: from 35 to 44 years old	Personal documents (driving licence, passport,...)	14.7
Age: from 35 to 44 years old	Certificates (including those of the Civil Register): requests and deliveries	15.0
Age: from 35 to 44 years old	Enrolment in university or other type of studies	7.8
Age: from 35 to 44 years old	Registration	5.5
Age: from 35 to 44 years old	Police statements/reports	2.0
Age: from 35 to 44 years old	Health related services	16.5
Age: from 35 to 44 years old	Public libraries access	9.8
Age: from 35 to 44 years old	DK/ DA	0.0
Age: from 45 to 54 years old	Total persons who have used the Internet to interact with the Administration in the last 3 months	1,169,371
Age: from 45 to 54 years old	Income statement	31.4
Age: from 45 to 54 years old	Jobs offered by employment offices	6.0
Age: from 45 to 54 years old	Social benefits (child assistance, grants, unemployment benefits,...)	12.9
Age: from 45 to 54 years old	Personal documents (driving licence, passport,...)	13.3
Age: from 45 to 54 years old	Certificates (including those of the Civil Register): requests and deliveries	11.7
Age: from 45 to 54 years old	Enrolment in university or other type of studies	11.3
Age: from 45 to 54 years old	Registration	4.2
Age: from 45 to 54 years old	Police statements/reports	1.4
Age: from 45 to 54 years old	Health related services	14.7
Age: from 45 to 54 years old	Public libraries access	9.1
Age: from 45 to 54 years old	DK/ DA	0.0
Age: from 55 to 64 years old	Total persons who have used the Internet to interact with the Administration in the last 3 months	418,245
Age: from 55 to 64 years old	Income statement	35.7
Age: from 55 to 64 years old	Jobs offered by employment offices	7.7
Age: from 55 to 64 years old	Social benefits (child assistance, grants, unemployment benefits,...)	11.9
Age: from 55 to 64 years old	Personal documents (driving licence, passport,...)	11.5
Age: from 55 to 64 years old	Certificates (including those of the Civil Register): requests and deliveries	12.9
Age: from 55 to 64 years old	Enrolment in university or other type of studies	12.4
Age: from 55 to 64 years old	Registration	2.7
Age: from 55 to 64 years old	Police statements/reports	5.5
Age: from 55 to 64 years old	Health related services	16.3
Age: from 55 to 64 years old	Public libraries access	14.2
Age: from 55 to 64 years old	DK/ DA	0.0
Age: from 65 to 74 years old	Total persons who have used the Internet to interact with the Administration in the last 3 months	50,168
Age: from 65 to 74 years old	Income statement	31.0
Age: from 65 to 74 years old	Jobs offered by employment offices	6.2
Age: from 65 to 74 years old	Social benefits (child assistance, grants, unemployment benefits,...)	8.6
Age: from 65 to 74 years old	Personal documents (driving licence, passport,...)	4.1
Age: from 65 to 74 years old	Certificates (including those of the Civil Register): requests and deliveries	0.4
Age: from 65 to 74 years old	Enrolment in university or other type of studies	0.0
Age: from 65 to 74 years old	Registration	7.0
Age: from 65 to 74 years old	Police statements/reports	0.0
Age: from 65 to 74 years old	Health related services	18.8
Age: from 65 to 74 years old	Public libraries access	23.3
Age: from 65 to 74 years old	DK/ DA	0.0
Habitat: More than 100,000 inhabitants and provincial capitals	Total persons who have used the Internet to interact with the Administration in the last 3 months	4,076,767
Habitat: More than 100,000 inhabitants and provincial capitals	Income statement	27.0
Habitat: More than 100,000 inhabitants and provincial capitals	Jobs offered by employment offices	15.5
Habitat: More than 100,000 inhabitants and provincial capitals	Social benefits (child assistance, grants, unemployment benefits,...)	15.4
Habitat: More than 100,000 inhabitants and provincial capitals	Personal documents (driving licence, passport,...)	13.5
Habitat: More than 100,000 inhabitants and provincial capitals	Certificates (including those of the Civil Register): requests and deliveries	13.1
Habitat: More than 100,000 inhabitants and provincial capitals	Enrolment in university or other type of studies	16.3
Habitat: More than 100,000 inhabitants and provincial capitals	Registration	6.2
Habitat: More than 100,000 inhabitants and provincial capitals	Police statements/reports	1.6
Habitat: More than 100,000 inhabitants and provincial capitals	Health related services	14.3
Habitat: More than 100,000 inhabitants and provincial capitals	Public libraries access	13.3
Habitat: More than 100,000 inhabitants and provincial capitals	DK/ DA	0.0
Habitat: From 50,000 to 100,000 inhabitants	Total persons who have used the Internet to interact with the Administration in the last 3 months	777,868
Habitat: From 50,000 to 100,000 inhabitants	Income statement	25.9
Habitat: From 50,000 to 100,000 inhabitants	Jobs offered by employment offices	14.5
Habitat: From 50,000 to 100,000 inhabitants	Social benefits (child assistance, grants, unemployment benefits,...)	16.4
Habitat: From 50,000 to 100,000 inhabitants	Personal documents (driving licence, passport,...)	17.8
Habitat: From 50,000 to 100,000 inhabitants	Certificates (including those of the Civil Register): requests and deliveries	10.1
Habitat: From 50,000 to 100,000 inhabitants	Enrolment in university or other type of studies	19.2
Habitat: From 50,000 to 100,000 inhabitants	Registration	2.5
Habitat: From 50,000 to 100,000 inhabitants	Police statements/reports	2.4
Habitat: From 50,000 to 100,000 inhabitants	Health related services	14.6
Habitat: From 50,000 to 100,000 inhabitants	Public libraries access	16.5
Habitat: From 50,000 to 100,000 inhabitants	DK/ DA	0.0
Habitat: From 20,000 to 50,000 inhabitants	Total persons who have used the Internet to interact with the Administration in the last 3 months	1,033,346
Habitat: From 20,000 to 50,000 inhabitants	Income statement	25.4
Habitat: From 20,000 to 50,000 inhabitants	Jobs offered by employment offices	14.1
Habitat: From 20,000 to 50,000 inhabitants	Social benefits (child assistance, grants, unemployment benefits,...)	16.2
Habitat: From 20,000 to 50,000 inhabitants	Personal documents (driving licence, passport,...)	16.1
Habitat: From 20,000 to 50,000 inhabitants	Certificates (including those of the Civil Register): requests and deliveries	10.6
Habitat: From 20,000 to 50,000 inhabitants	Enrolment in university or other type of studies	13.2
Habitat: From 20,000 to 50,000 inhabitants	Registration	1.8
Habitat: From 20,000 to 50,000 inhabitants	Police statements/reports	1.5
Habitat: From 20,000 to 50,000 inhabitants	Health related services	17.4
Habitat: From 20,000 to 50,000 inhabitants	Public libraries access	10.6
Habitat: From 20,000 to 50,000 inhabitants	DK/ DA	0.0
Habitat: From 10,000 to 20,000 inhabitants	Total persons who have used the Internet to interact with the Administration in the last 3 months	872,415
Habitat: From 10,000 to 20,000 inhabitants	Income statement	18.6
Habitat: From 10,000 to 20,000 inhabitants	Jobs offered by employment offices	15.4
Habitat: From 10,000 to 20,000 inhabitants	Social benefits (child assistance, grants, unemployment benefits,...)	15.2
Habitat: From 10,000 to 20,000 inhabitants	Personal documents (driving licence, passport,...)	11.8
Habitat: From 10,000 to 20,000 inhabitants	Certificates (including those of the Civil Register): requests and deliveries	9.9
Habitat: From 10,000 to 20,000 inhabitants	Enrolment in university or other type of studies	15.8
Habitat: From 10,000 to 20,000 inhabitants	Registration	2.1
Habitat: From 10,000 to 20,000 inhabitants	Police statements/reports	1.9
Habitat: From 10,000 to 20,000 inhabitants	Health related services	15.8
Habitat: From 10,000 to 20,000 inhabitants	Public libraries access	13.9
Habitat: From 10,000 to 20,000 inhabitants	DK/ DA	0.0
Habitat: Less than 10,000 inhabitants	Total persons who have used the Internet to interact with the Administration in the last 3 months	1,153,684
Habitat: Less than 10,000 inhabitants	Income statement	21.2
Habitat: Less than 10,000 inhabitants	Jobs offered by employment offices	9.8
Habitat: Less than 10,000 inhabitants	Social benefits (child assistance, grants, unemployment benefits,...)	15.4
Habitat: Less than 10,000 inhabitants	Personal documents (driving licence, passport,...)	13.2
Habitat: Less than 10,000 inhabitants	Certificates (including those of the Civil Register): requests and deliveries	12.3
Habitat: Less than 10,000 inhabitants	Enrolment in university or other type of studies	16.1
Habitat: Less than 10,000 inhabitants	Registration	1.7
Habitat: Less than 10,000 inhabitants	Police statements/reports	1.1
Habitat: Less than 10,000 inhabitants	Health related services	13.7
Habitat: Less than 10,000 inhabitants	Public libraries access	12.8
Habitat: Less than 10,000 inhabitants	DK/ DA	0.0
Size of household: Households with 1 member	Total persons who have used the Internet to interact with the Administration in the last 3 months	343,138
Size of household: Households with 1 member	Income statement	26.5
Size of household: Households with 1 member	Jobs offered by employment offices	10.8
Size of household: Households with 1 member	Social benefits (child assistance, grants, unemployment benefits,...)	9.3
Size of household: Households with 1 member	Personal documents (driving licence, passport,...)	11.5
Size of household: Households with 1 member	Certificates (including those of the Civil Register): requests and deliveries	12.0
Size of household: Households with 1 member	Enrolment in university or other type of studies	15.2
Size of household: Households with 1 member	Registration	1.9
Size of household: Households with 1 member	Police statements/reports	2.1
Size of household: Households with 1 member	Health related services	14.6
Size of household: Households with 1 member	Public libraries access	14.6
Size of household: Households with 1 member	DK/ DA	0.0
Size of household: Households with 2 members	Total persons who have used the Internet to interact with the Administration in the last 3 months	1,368,171
Size of household: Households with 2 members	Income statement	27.9
Size of household: Households with 2 members	Jobs offered by employment offices	16.4
Size of household: Households with 2 members	Social benefits (child assistance, grants, unemployment benefits,...)	14.7
Size of household: Households with 2 members	Personal documents (driving licence, passport,...)	16.3
Size of household: Households with 2 members	Certificates (including those of the Civil Register): requests and deliveries	12.3
Size of household: Households with 2 members	Enrolment in university or other type of studies	13.2
Size of household: Households with 2 members	Registration	4.3
Size of household: Households with 2 members	Police statements/reports	2.0
Size of household: Households with 2 members	Health related services	17.3
Size of household: Households with 2 members	Public libraries access	13.7
Size of household: Households with 2 members	DK/ DA	0.0
Size of household: Households with 3 members	Total persons who have used the Internet to interact with the Administration in the last 3 months	2,279,247
Size of household: Households with 3 members	Income statement	27.7
Size of household: Households with 3 members	Jobs offered by employment offices	14.0
Size of household: Households with 3 members	Social benefits (child assistance, grants, unemployment benefits,...)	15.8
Size of household: Households with 3 members	Personal documents (driving licence, passport,...)	14.2
Size of household: Households with 3 members	Certificates (including those of the Civil Register): requests and deliveries	11.5
Size of household: Households with 3 members	Enrolment in university or other type of studies	14.9
Size of household: Households with 3 members	Registration	5.1
Size of household: Households with 3 members	Police statements/reports	1.8
Size of household: Households with 3 members	Health related services	14.1
Size of household: Households with 3 members	Public libraries access	12.3
Size of household: Households with 3 members	DK/ DA	0.0
Size of household: Households with 4 members	Total persons who have used the Internet to interact with the Administration in the last 3 months	2,701,953
Size of household: Households with 4 members	Income statement	23.0
Size of household: Households with 4 members	Jobs offered by employment offices	13.7
Size of household: Households with 4 members	Social benefits (child assistance, grants, unemployment benefits,...)	15.2
Size of household: Households with 4 members	Personal documents (driving licence, passport,...)	13.9
Size of household: Households with 4 members	Certificates (including those of the Civil Register): requests and deliveries	11.8
Size of household: Households with 4 members	Enrolment in university or other type of studies	18.0
Size of household: Households with 4 members	Registration	3.5
Size of household: Households with 4 members	Police statements/reports	1.3
Size of household: Households with 4 members	Health related services	16.5
Size of household: Households with 4 members	Public libraries access	13.4
Size of household: Households with 4 members	DK/ DA	0.0
Size of household: Households with 5 or more members	Total persons who have used the Internet to interact with the Administration in the last 3 months	1,221,572
Size of household: Households with 5 or more members	Income statement	20.3
Size of household: Households with 5 or more members	Jobs offered by employment offices	15.4
Size of household: Households with 5 or more members	Social benefits (child assistance, grants, unemployment benefits,...)	18.8
Size of household: Households with 5 or more members	Personal documents (driving licence, passport,...)	12.2
Size of household: Households with 5 or more members	Certificates (including those of the Civil Register): requests and deliveries	13.3
Size of household: Households with 5 or more members	Enrolment in university or other type of studies	17.5
Size of household: Households with 5 or more members	Registration	4.2
Size of household: Households with 5 or more members	Police statements/reports	1.5
Size of household: Households with 5 or more members	Health related services	9.8
Size of household: Households with 5 or more members	Public libraries access	13.7
Size of household: Households with 5 or more members	DK/ DA	0.0
Spanish Nationality	Total persons who have used the Internet to interact with the Administration in the last 3 months	7,510,529
Spanish Nationality	Income statement	25.4
Spanish Nationality	Jobs offered by employment offices	13.8
Spanish Nationality	Social benefits (child assistance, grants, unemployment benefits,...)	15.5
Spanish Nationality	Personal documents (driving licence, passport,...)	13.3
Spanish Nationality	Certificates (including those of the Civil Register): requests and deliveries	12.1
Spanish Nationality	Enrolment in university or other type of studies	16.5
Spanish Nationality	Registration	3.9
Spanish Nationality	Police statements/reports	1.7
Spanish Nationality	Health related services	14.7
Spanish Nationality	Public libraries access	13.5
Spanish Nationality	DK/ DA	0.0
Foreign Nationality	Total persons who have used the Internet to interact with the Administration in the last 3 months	403,551
Foreign Nationality	Income statement	15.8
Foreign Nationality	Jobs offered by employment offices	24.8
Foreign Nationality	Social benefits (child assistance, grants, unemployment benefits,...)	17.4
Foreign Nationality	Personal documents (driving licence, passport,...)	27.2
Foreign Nationality	Certificates (including those of the Civil Register): requests and deliveries	10.0
Foreign Nationality	Enrolment in university or other type of studies	8.5
Foreign Nationality	Registration	9.7
Foreign Nationality	Police statements/reports	0.3
Foreign Nationality	Health related services	17.7
Foreign Nationality	Public libraries access	8.6
Foreign Nationality	DK/ DA	0.0