Socioeconomic characteristics	Type of motive	Total
Total Persons	Total Persons who have not purchased over the Internet	11,465,253
Total Persons	Rather buy personally at a shop	83.6
Total Persons	Concerned about security (when providing credit card details)	68.2
Total Persons	Concerned about privacy (when providing personal details)	60.2
Total Persons	Have not had the need	54.1
Total Persons	Does not believe that purchase delivery or return processes work properly	12.5
Total Persons	Other reasons	6.8
Total Persons	DK/ DA	0.0
Finished studies: Illiterates	Total Persons who have not purchased over the Internet	0
Finished studies: Illiterates	Rather buy personally at a shop	..
Finished studies: Illiterates	Concerned about security (when providing credit card details)	..
Finished studies: Illiterates	Concerned about privacy (when providing personal details)	..
Finished studies: Illiterates	Have not had the need	..
Finished studies: Illiterates	Does not believe that purchase delivery or return processes work properly	..
Finished studies: Illiterates	Other reasons	..
Finished studies: Illiterates	DK/ DA	..
Finished studies: Primary education	Total Persons who have not purchased over the Internet	934,647
Finished studies: Primary education	Rather buy personally at a shop	83.4
Finished studies: Primary education	Concerned about security (when providing credit card details)	61.6
Finished studies: Primary education	Concerned about privacy (when providing personal details)	57.0
Finished studies: Primary education	Have not had the need	52.3
Finished studies: Primary education	Does not believe that purchase delivery or return processes work properly	13.1
Finished studies: Primary education	Other reasons	5.6
Finished studies: Primary education	DK/ DA	0.0
Finished studies: First stage of secondary education	Total Persons who have not purchased over the Internet	2,886,547
Finished studies: First stage of secondary education	Rather buy personally at a shop	83.1
Finished studies: First stage of secondary education	Concerned about security (when providing credit card details)	62.9
Finished studies: First stage of secondary education	Concerned about privacy (when providing personal details)	56.5
Finished studies: First stage of secondary education	Have not had the need	54.8
Finished studies: First stage of secondary education	Does not believe that purchase delivery or return processes work properly	12.4
Finished studies: First stage of secondary education	Other reasons	8.8
Finished studies: First stage of secondary education	DK/ DA	0.0
Finished studies: Second stage of secondary education	Total Persons who have not purchased over the Internet	3,410,296
Finished studies: Second stage of secondary education	Rather buy personally at a shop	84.5
Finished studies: Second stage of secondary education	Concerned about security (when providing credit card details)	71.5
Finished studies: Second stage of secondary education	Concerned about privacy (when providing personal details)	62.3
Finished studies: Second stage of secondary education	Have not had the need	56.3
Finished studies: Second stage of secondary education	Does not believe that purchase delivery or return processes work properly	13.3
Finished studies: Second stage of secondary education	Other reasons	5.8
Finished studies: Second stage of secondary education	DK/ DA	0.0
Finished studies: Advanced level vocational training	Total Persons who have not purchased over the Internet	1,663,934
Finished studies: Advanced level vocational training	Rather buy personally at a shop	83.5
Finished studies: Advanced level vocational training	Concerned about security (when providing credit card details)	71.0
Finished studies: Advanced level vocational training	Concerned about privacy (when providing personal details)	64.2
Finished studies: Advanced level vocational training	Have not had the need	53.2
Finished studies: Advanced level vocational training	Does not believe that purchase delivery or return processes work properly	11.1
Finished studies: Advanced level vocational training	Other reasons	5.4
Finished studies: Advanced level vocational training	DK/ DA	0.0
Finished studies: Education Higher	Total Persons who have not purchased over the Internet	2,569,124
Finished studies: Education Higher	Rather buy personally at a shop	83.0
Finished studies: Education Higher	Concerned about security (when providing credit card details)	70.2
Finished studies: Education Higher	Concerned about privacy (when providing personal details)	60.0
Finished studies: Education Higher	Have not had the need	51.5
Finished studies: Education Higher	Does not believe that purchase delivery or return processes work properly	12.0
Finished studies: Education Higher	Other reasons	7.3
Finished studies: Education Higher	DK/ DA	0.0
Finished studies: Others	Total Persons who have not purchased over the Internet	704
Finished studies: Others	Rather buy personally at a shop	33.9
Finished studies: Others	Concerned about security (when providing credit card details)	0.0
Finished studies: Others	Concerned about privacy (when providing personal details)	0.0
Finished studies: Others	Have not had the need	33.9
Finished studies: Others	Does not believe that purchase delivery or return processes work properly	0.0
Finished studies: Others	Other reasons	0.0
Finished studies: Others	DK/ DA	66.1
Employment situation: Employed active persons	Total Persons who have not purchased over the Internet	7,917,879
Employment situation: Employed active persons	Rather buy personally at a shop	84.1
Employment situation: Employed active persons	Concerned about security (when providing credit card details)	68.7
Employment situation: Employed active persons	Concerned about privacy (when providing personal details)	60.6
Employment situation: Employed active persons	Have not had the need	53.0
Employment situation: Employed active persons	Does not believe that purchase delivery or return processes work properly	12.0
Employment situation: Employed active persons	Other reasons	6.6
Employment situation: Employed active persons	DK/ DA	0.0
Employment situation: Unemployed active persons	Total Persons who have not purchased over the Internet	896,269
Employment situation: Unemployed active persons	Rather buy personally at a shop	83.4
Employment situation: Unemployed active persons	Concerned about security (when providing credit card details)	68.0
Employment situation: Unemployed active persons	Concerned about privacy (when providing personal details)	60.2
Employment situation: Unemployed active persons	Have not had the need	55.3
Employment situation: Unemployed active persons	Does not believe that purchase delivery or return processes work properly	13.2
Employment situation: Unemployed active persons	Other reasons	7.1
Employment situation: Unemployed active persons	DK/ DA	0.0
Employment situation: Inactive: Students	Total Persons who have not purchased over the Internet	1,519,712
Employment situation: Inactive: Students	Rather buy personally at a shop	79.1
Employment situation: Inactive: Students	Concerned about security (when providing credit card details)	65.2
Employment situation: Inactive: Students	Concerned about privacy (when providing personal details)	58.3
Employment situation: Inactive: Students	Have not had the need	61.1
Employment situation: Inactive: Students	Does not believe that purchase delivery or return processes work properly	15.3
Employment situation: Inactive: Students	Other reasons	7.2
Employment situation: Inactive: Students	DK/ DA	0.0
Employment situation: Inactive: Housework	Total Persons who have not purchased over the Internet	626,699
Employment situation: Inactive: Housework	Rather buy personally at a shop	89.1
Employment situation: Inactive: Housework	Concerned about security (when providing credit card details)	69.8
Employment situation: Inactive: Housework	Concerned about privacy (when providing personal details)	62.1
Employment situation: Inactive: Housework	Have not had the need	50.2
Employment situation: Inactive: Housework	Does not believe that purchase delivery or return processes work properly	10.7
Employment situation: Inactive: Housework	Other reasons	8.2
Employment situation: Inactive: Housework	DK/ DA	0.0
Employment situation: Inactive: Pensioners	Total Persons who have not purchased over the Internet	276,128
Employment situation: Inactive: Pensioners	Rather buy personally at a shop	84.1
Employment situation: Inactive: Pensioners	Concerned about security (when providing credit card details)	67.8
Employment situation: Inactive: Pensioners	Concerned about privacy (when providing personal details)	54.0
Employment situation: Inactive: Pensioners	Have not had the need	48.4
Employment situation: Inactive: Pensioners	Does not believe that purchase delivery or return processes work properly	9.8
Employment situation: Inactive: Pensioners	Other reasons	10.6
Employment situation: Inactive: Pensioners	DK/ DA	0.0
Employment situation: Another employment situation	Total Persons who have not purchased over the Internet	228,566
Employment situation: Another employment situation	Rather buy personally at a shop	82.2
Employment situation: Another employment situation	Concerned about security (when providing credit card details)	65.8
Employment situation: Another employment situation	Concerned about privacy (when providing personal details)	58.8
Employment situation: Another employment situation	Have not had the need	56.7
Employment situation: Another employment situation	Does not believe that purchase delivery or return processes work properly	15.2
Employment situation: Another employment situation	Other reasons	3.1
Employment situation: Another employment situation	DK/ DA	0.0
Professional Situation (In Main work): Worker for others	Total Persons who have not purchased over the Internet	6,672,266
Professional Situation (In Main work): Worker for others	Rather buy personally at a shop	84.2
Professional Situation (In Main work): Worker for others	Concerned about security (when providing credit card details)	68.5
Professional Situation (In Main work): Worker for others	Concerned about privacy (when providing personal details)	60.6
Professional Situation (In Main work): Worker for others	Have not had the need	52.7
Professional Situation (In Main work): Worker for others	Does not believe that purchase delivery or return processes work properly	12.0
Professional Situation (In Main work): Worker for others	Other reasons	6.3
Professional Situation (In Main work): Worker for others	DK/ DA	0.0
Professional Situation (In Main work): Self-employed worker	Total Persons who have not purchased over the Internet	1,245,613
Professional Situation (In Main work): Self-employed worker	Rather buy personally at a shop	83.2
Professional Situation (In Main work): Self-employed worker	Concerned about security (when providing credit card details)	70.2
Professional Situation (In Main work): Self-employed worker	Concerned about privacy (when providing personal details)	60.7
Professional Situation (In Main work): Self-employed worker	Have not had the need	54.6
Professional Situation (In Main work): Self-employed worker	Does not believe that purchase delivery or return processes work properly	12.0
Professional Situation (In Main work): Self-employed worker	Other reasons	7.9
Professional Situation (In Main work): Self-employed worker	DK/ DA	0.0