Socioeconomic characteristics	Type of problem	Total
Total Persons	Total Persons who have purchased over the Internet during the last 12 months	5,680,851
Total Persons	Difficulties finding information on guarantees	6.8
Total Persons	Late delivery	9.2
Total Persons	Lack of price clarity	5.4
Total Persons	Undelivered or improperly delivered products or services	4.3
Total Persons	Payment security issues	4.3
Total Persons	Unsatisfactorily attended claims	5.0
Total Persons	Non authorized use of personal data	4.2
Total Persons	Misleading advertising	13.6
Total Persons	Other problems	1.6
Total Persons	DK/ DA	0.0
Finished studies: Illiterates	Total Persons who have purchased over the Internet during the last 12 months	0
Finished studies: Illiterates	Difficulties finding information on guarantees	..
Finished studies: Illiterates	Late delivery	..
Finished studies: Illiterates	Lack of price clarity	..
Finished studies: Illiterates	Undelivered or improperly delivered products or services	..
Finished studies: Illiterates	Payment security issues	..
Finished studies: Illiterates	Unsatisfactorily attended claims	..
Finished studies: Illiterates	Non authorized use of personal data	..
Finished studies: Illiterates	Misleading advertising	..
Finished studies: Illiterates	Other problems	..
Finished studies: Illiterates	DK/ DA	..
Finished studies: Primary education	Total Persons who have purchased over the Internet during the last 12 months	195,856
Finished studies: Primary education	Difficulties finding information on guarantees	4.6
Finished studies: Primary education	Late delivery	10.0
Finished studies: Primary education	Lack of price clarity	9.8
Finished studies: Primary education	Undelivered or improperly delivered products or services	0.7
Finished studies: Primary education	Payment security issues	0.7
Finished studies: Primary education	Unsatisfactorily attended claims	1.8
Finished studies: Primary education	Non authorized use of personal data	1.9
Finished studies: Primary education	Misleading advertising	4.9
Finished studies: Primary education	Other problems	0.0
Finished studies: Primary education	DK/ DA	0.0
Finished studies: First stage of secondary education	Total Persons who have purchased over the Internet during the last 12 months	596,076
Finished studies: First stage of secondary education	Difficulties finding information on guarantees	4.1
Finished studies: First stage of secondary education	Late delivery	7.3
Finished studies: First stage of secondary education	Lack of price clarity	4.2
Finished studies: First stage of secondary education	Undelivered or improperly delivered products or services	2.7
Finished studies: First stage of secondary education	Payment security issues	2.7
Finished studies: First stage of secondary education	Unsatisfactorily attended claims	4.6
Finished studies: First stage of secondary education	Non authorized use of personal data	1.3
Finished studies: First stage of secondary education	Misleading advertising	12.0
Finished studies: First stage of secondary education	Other problems	1.3
Finished studies: First stage of secondary education	DK/ DA	0.0
Finished studies: Second stage of secondary education	Total Persons who have purchased over the Internet during the last 12 months	1,531,279
Finished studies: Second stage of secondary education	Difficulties finding information on guarantees	7.5
Finished studies: Second stage of secondary education	Late delivery	9.5
Finished studies: Second stage of secondary education	Lack of price clarity	4.4
Finished studies: Second stage of secondary education	Undelivered or improperly delivered products or services	5.4
Finished studies: Second stage of secondary education	Payment security issues	5.4
Finished studies: Second stage of secondary education	Unsatisfactorily attended claims	5.2
Finished studies: Second stage of secondary education	Non authorized use of personal data	3.7
Finished studies: Second stage of secondary education	Misleading advertising	12.3
Finished studies: Second stage of secondary education	Other problems	1.6
Finished studies: Second stage of secondary education	DK/ DA	0.0
Finished studies: Advanced level vocational training	Total Persons who have purchased over the Internet during the last 12 months	749,963
Finished studies: Advanced level vocational training	Difficulties finding information on guarantees	7.5
Finished studies: Advanced level vocational training	Late delivery	14.8
Finished studies: Advanced level vocational training	Lack of price clarity	6.7
Finished studies: Advanced level vocational training	Undelivered or improperly delivered products or services	5.0
Finished studies: Advanced level vocational training	Payment security issues	5.0
Finished studies: Advanced level vocational training	Unsatisfactorily attended claims	4.7
Finished studies: Advanced level vocational training	Non authorized use of personal data	3.9
Finished studies: Advanced level vocational training	Misleading advertising	18.0
Finished studies: Advanced level vocational training	Other problems	0.3
Finished studies: Advanced level vocational training	DK/ DA	0.0
Finished studies: Education Higher	Total Persons who have purchased over the Internet during the last 12 months	2,602,229
Finished studies: Education Higher	Difficulties finding information on guarantees	6.9
Finished studies: Education Higher	Late delivery	7.7
Finished studies: Education Higher	Lack of price clarity	5.5
Finished studies: Education Higher	Undelivered or improperly delivered products or services	4.1
Finished studies: Education Higher	Payment security issues	4.1
Finished studies: Education Higher	Unsatisfactorily attended claims	5.4
Finished studies: Education Higher	Non authorized use of personal data	5.4
Finished studies: Education Higher	Misleading advertising	14.2
Finished studies: Education Higher	Other problems	2.2
Finished studies: Education Higher	DK/ DA	0.1
Finished studies: Others	Total Persons who have purchased over the Internet during the last 12 months	5,447
Finished studies: Others	Difficulties finding information on guarantees	0.0
Finished studies: Others	Late delivery	0.0
Finished studies: Others	Lack of price clarity	0.0
Finished studies: Others	Undelivered or improperly delivered products or services	0.0
Finished studies: Others	Payment security issues	0.0
Finished studies: Others	Unsatisfactorily attended claims	0.0
Finished studies: Others	Non authorized use of personal data	0.0
Finished studies: Others	Misleading advertising	0.0
Finished studies: Others	Other problems	0.0
Finished studies: Others	DK/ DA	0.0
Employment situation: Employed active persons	Total Persons who have purchased over the Internet during the last 12 months	4,519,177
Employment situation: Employed active persons	Difficulties finding information on guarantees	6.3
Employment situation: Employed active persons	Late delivery	8.2
Employment situation: Employed active persons	Lack of price clarity	5.6
Employment situation: Employed active persons	Undelivered or improperly delivered products or services	4.2
Employment situation: Employed active persons	Payment security issues	4.2
Employment situation: Employed active persons	Unsatisfactorily attended claims	4.9
Employment situation: Employed active persons	Non authorized use of personal data	4.2
Employment situation: Employed active persons	Misleading advertising	13.6
Employment situation: Employed active persons	Other problems	1.8
Employment situation: Employed active persons	DK/ DA	0.1
Employment situation: Unemployed active persons	Total Persons who have purchased over the Internet during the last 12 months	267,002
Employment situation: Unemployed active persons	Difficulties finding information on guarantees	10.5
Employment situation: Unemployed active persons	Late delivery	22.7
Employment situation: Unemployed active persons	Lack of price clarity	2.1
Employment situation: Unemployed active persons	Undelivered or improperly delivered products or services	6.6
Employment situation: Unemployed active persons	Payment security issues	6.6
Employment situation: Unemployed active persons	Unsatisfactorily attended claims	6.7
Employment situation: Unemployed active persons	Non authorized use of personal data	7.4
Employment situation: Unemployed active persons	Misleading advertising	13.9
Employment situation: Unemployed active persons	Other problems	0.0
Employment situation: Unemployed active persons	DK/ DA	0.0
Employment situation: Inactive: Students	Total Persons who have purchased over the Internet during the last 12 months	626,690
Employment situation: Inactive: Students	Difficulties finding information on guarantees	10.3
Employment situation: Inactive: Students	Late delivery	10.7
Employment situation: Inactive: Students	Lack of price clarity	4.6
Employment situation: Inactive: Students	Undelivered or improperly delivered products or services	3.3
Employment situation: Inactive: Students	Payment security issues	3.3
Employment situation: Inactive: Students	Unsatisfactorily attended claims	3.3
Employment situation: Inactive: Students	Non authorized use of personal data	2.0
Employment situation: Inactive: Students	Misleading advertising	13.6
Employment situation: Inactive: Students	Other problems	1.4
Employment situation: Inactive: Students	DK/ DA	0.0
Employment situation: Inactive: Housework	Total Persons who have purchased over the Internet during the last 12 months	132,405
Employment situation: Inactive: Housework	Difficulties finding information on guarantees	4.3
Employment situation: Inactive: Housework	Late delivery	9.1
Employment situation: Inactive: Housework	Lack of price clarity	4.9
Employment situation: Inactive: Housework	Undelivered or improperly delivered products or services	6.0
Employment situation: Inactive: Housework	Payment security issues	6.0
Employment situation: Inactive: Housework	Unsatisfactorily attended claims	2.1
Employment situation: Inactive: Housework	Non authorized use of personal data	4.2
Employment situation: Inactive: Housework	Misleading advertising	8.5
Employment situation: Inactive: Housework	Other problems	1.5
Employment situation: Inactive: Housework	DK/ DA	0.0
Employment situation: Inactive: Pensioners	Total Persons who have purchased over the Internet during the last 12 months	89,205
Employment situation: Inactive: Pensioners	Difficulties finding information on guarantees	0.0
Employment situation: Inactive: Pensioners	Late delivery	5.6
Employment situation: Inactive: Pensioners	Lack of price clarity	7.0
Employment situation: Inactive: Pensioners	Undelivered or improperly delivered products or services	2.1
Employment situation: Inactive: Pensioners	Payment security issues	2.1
Employment situation: Inactive: Pensioners	Unsatisfactorily attended claims	10.4
Employment situation: Inactive: Pensioners	Non authorized use of personal data	6.6
Employment situation: Inactive: Pensioners	Misleading advertising	14.5
Employment situation: Inactive: Pensioners	Other problems	0.0
Employment situation: Inactive: Pensioners	DK/ DA	0.0
Employment situation: Another employment situation	Total Persons who have purchased over the Internet during the last 12 months	46,372
Employment situation: Another employment situation	Difficulties finding information on guarantees	8.0
Employment situation: Another employment situation	Late delivery	5.9
Employment situation: Another employment situation	Lack of price clarity	13.9
Employment situation: Another employment situation	Undelivered or improperly delivered products or services	15.4
Employment situation: Another employment situation	Payment security issues	15.4
Employment situation: Another employment situation	Unsatisfactorily attended claims	23.6
Employment situation: Another employment situation	Non authorized use of personal data	8.7
Employment situation: Another employment situation	Misleading advertising	32.9
Employment situation: Another employment situation	Other problems	0.0
Employment situation: Another employment situation	DK/ DA	0.0
Professional Situation (In Main work): Worker for others	Total Persons who have purchased over the Internet during the last 12 months	3,713,089
Professional Situation (In Main work): Worker for others	Difficulties finding information on guarantees	6.3
Professional Situation (In Main work): Worker for others	Late delivery	8.0
Professional Situation (In Main work): Worker for others	Lack of price clarity	5.8
Professional Situation (In Main work): Worker for others	Undelivered or improperly delivered products or services	3.9
Professional Situation (In Main work): Worker for others	Payment security issues	3.9
Professional Situation (In Main work): Worker for others	Unsatisfactorily attended claims	5.3
Professional Situation (In Main work): Worker for others	Non authorized use of personal data	4.0
Professional Situation (In Main work): Worker for others	Misleading advertising	13.6
Professional Situation (In Main work): Worker for others	Other problems	1.7
Professional Situation (In Main work): Worker for others	DK/ DA	0.1
Professional Situation (In Main work): Self-employed worker	Total Persons who have purchased over the Internet during the last 12 months	806,088
Professional Situation (In Main work): Self-employed worker	Difficulties finding information on guarantees	5.9
Professional Situation (In Main work): Self-employed worker	Late delivery	9.3
Professional Situation (In Main work): Self-employed worker	Lack of price clarity	4.5
Professional Situation (In Main work): Self-employed worker	Undelivered or improperly delivered products or services	5.7
Professional Situation (In Main work): Self-employed worker	Payment security issues	5.7
Professional Situation (In Main work): Self-employed worker	Unsatisfactorily attended claims	3.5
Professional Situation (In Main work): Self-employed worker	Non authorized use of personal data	4.9
Professional Situation (In Main work): Self-employed worker	Misleading advertising	13.2
Professional Situation (In Main work): Self-employed worker	Other problems	2.0
Professional Situation (In Main work): Self-employed worker	DK/ DA	0.0