National Total Autonomous Communities and Cities Type of motive Total National total Total Persons who have not purchased over the Internet 11,465,253 National total Rather buy personally at a shop 83.6 National total Concerned about security (when providing credit card details) 68.2 National total Concerned about privacy (when providing personal details) 60.2 National total Have not had the need 54.1 National total Does not believe that purchase delivery or return processes work properly 12.5 National total Other reasons 6.8 National total DK/ DA 0.0 National total Andalucía Total Persons who have not purchased over the Internet 2,041,930 National total Andalucía Rather buy personally at a shop 80.1 National total Andalucía Concerned about security (when providing credit card details) 63.3 National total Andalucía Concerned about privacy (when providing personal details) 53.6 National total Andalucía Have not had the need 59.7 National total Andalucía Does not believe that purchase delivery or return processes work properly 14.9 National total Andalucía Other reasons 8.5 National total Andalucía DK/ DA 0.0 National total Aragón Total Persons who have not purchased over the Internet 326,391 National total Aragón Rather buy personally at a shop 86.3 National total Aragón Concerned about security (when providing credit card details) 72.7 National total Aragón Concerned about privacy (when providing personal details) 66.4 National total Aragón Have not had the need 49.6 National total Aragón Does not believe that purchase delivery or return processes work properly 5.3 National total Aragón Other reasons 4.3 National total Aragón DK/ DA 0.0 National total Asturias (Principado de) Total Persons who have not purchased over the Internet 292,585 National total Asturias (Principado de) Rather buy personally at a shop 81.3 National total Asturias (Principado de) Concerned about security (when providing credit card details) 73.3 National total Asturias (Principado de) Concerned about privacy (when providing personal details) 62.4 National total Asturias (Principado de) Have not had the need 57.5 National total Asturias (Principado de) Does not believe that purchase delivery or return processes work properly 9.5 National total Asturias (Principado de) Other reasons 10.6 National total Asturias (Principado de) DK/ DA 0.0 National total Balears (Illes) Total Persons who have not purchased over the Internet 264,822 National total Balears (Illes) Rather buy personally at a shop 82.9 National total Balears (Illes) Concerned about security (when providing credit card details) 60.0 National total Balears (Illes) Concerned about privacy (when providing personal details) 57.2 National total Balears (Illes) Have not had the need 53.1 National total Balears (Illes) Does not believe that purchase delivery or return processes work properly 6.7 National total Balears (Illes) Other reasons 7.7 National total Balears (Illes) DK/ DA 0.0 National total Canarias Total Persons who have not purchased over the Internet 494,429 National total Canarias Rather buy personally at a shop 81.8 National total Canarias Concerned about security (when providing credit card details) 66.4 National total Canarias Concerned about privacy (when providing personal details) 61.1 National total Canarias Have not had the need 35.9 National total Canarias Does not believe that purchase delivery or return processes work properly 9.4 National total Canarias Other reasons 5.4 National total Canarias DK/ DA 0.0 National total Cantabria Total Persons who have not purchased over the Internet 151,534 National total Cantabria Rather buy personally at a shop 82.9 National total Cantabria Concerned about security (when providing credit card details) 71.4 National total Cantabria Concerned about privacy (when providing personal details) 61.7 National total Cantabria Have not had the need 46.7 National total Cantabria Does not believe that purchase delivery or return processes work properly 2.5 National total Cantabria Other reasons 11.3 National total Cantabria DK/ DA 0.3 National total Castilla y León Total Persons who have not purchased over the Internet 620,762 National total Castilla y León Rather buy personally at a shop 77.6 National total Castilla y León Concerned about security (when providing credit card details) 68.3 National total Castilla y León Concerned about privacy (when providing personal details) 57.7 National total Castilla y León Have not had the need 46.5 National total Castilla y León Does not believe that purchase delivery or return processes work properly 7.1 National total Castilla y León Other reasons 7.8 National total Castilla y León DK/ DA 0.0 National total Castilla-La Mancha Total Persons who have not purchased over the Internet 438,022 National total Castilla-La Mancha Rather buy personally at a shop 85.1 National total Castilla-La Mancha Concerned about security (when providing credit card details) 73.6 National total Castilla-La Mancha Concerned about privacy (when providing personal details) 65.4 National total Castilla-La Mancha Have not had the need 56.8 National total Castilla-La Mancha Does not believe that purchase delivery or return processes work properly 12.9 National total Castilla-La Mancha Other reasons 7.0 National total Castilla-La Mancha DK/ DA 0.0 National total Cataluña Total Persons who have not purchased over the Internet 1,879,748 National total Cataluña Rather buy personally at a shop 84.4 National total Cataluña Concerned about security (when providing credit card details) 64.7 National total Cataluña Concerned about privacy (when providing personal details) 57.4 National total Cataluña Have not had the need 54.2 National total Cataluña Does not believe that purchase delivery or return processes work properly 10.1 National total Cataluña Other reasons 5.8 National total Cataluña DK/ DA 0.0 National total Comunidad Valenciana Total Persons who have not purchased over the Internet 1,308,313 National total Comunidad Valenciana Rather buy personally at a shop 82.7 National total Comunidad Valenciana Concerned about security (when providing credit card details) 64.9 National total Comunidad Valenciana Concerned about privacy (when providing personal details) 58.7 National total Comunidad Valenciana Have not had the need 51.2 National total Comunidad Valenciana Does not believe that purchase delivery or return processes work properly 8.6 National total Comunidad Valenciana Other reasons 3.7 National total Comunidad Valenciana DK/ DA 0.0 National total Extremadura Total Persons who have not purchased over the Internet 262,332 National total Extremadura Rather buy personally at a shop 80.3 National total Extremadura Concerned about security (when providing credit card details) 67.0 National total Extremadura Concerned about privacy (when providing personal details) 62.3 National total Extremadura Have not had the need 64.8 National total Extremadura Does not believe that purchase delivery or return processes work properly 18.5 National total Extremadura Other reasons 12.6 National total Extremadura DK/ DA 0.0 National total Galicia Total Persons who have not purchased over the Internet 634,894 National total Galicia Rather buy personally at a shop 84.4 National total Galicia Concerned about security (when providing credit card details) 65.7 National total Galicia Concerned about privacy (when providing personal details) 56.4 National total Galicia Have not had the need 59.9 National total Galicia Does not believe that purchase delivery or return processes work properly 14.8 National total Galicia Other reasons 9.9 National total Galicia DK/ DA 0.0 National total Madrid (Comunidad de) Total Persons who have not purchased over the Internet 1,770,977 National total Madrid (Comunidad de) Rather buy personally at a shop 89.5 National total Madrid (Comunidad de) Concerned about security (when providing credit card details) 78.6 National total Madrid (Comunidad de) Concerned about privacy (when providing personal details) 71.0 National total Madrid (Comunidad de) Have not had the need 56.4 National total Madrid (Comunidad de) Does not believe that purchase delivery or return processes work properly 21.6 National total Madrid (Comunidad de) Other reasons 5.9 National total Madrid (Comunidad de) DK/ DA 0.0 National total Murcia (Región de) Total Persons who have not purchased over the Internet 324,627 National total Murcia (Región de) Rather buy personally at a shop 82.7 National total Murcia (Región de) Concerned about security (when providing credit card details) 70.2 National total Murcia (Región de) Concerned about privacy (when providing personal details) 63.5 National total Murcia (Región de) Have not had the need 67.0 National total Murcia (Región de) Does not believe that purchase delivery or return processes work properly 13.0 National total Murcia (Región de) Other reasons 5.6 National total Murcia (Región de) DK/ DA 0.0 National total Navarra (Comunidad Foral de) Total Persons who have not purchased over the Internet 141,264 National total Navarra (Comunidad Foral de) Rather buy personally at a shop 85.1 National total Navarra (Comunidad Foral de) Concerned about security (when providing credit card details) 72.1 National total Navarra (Comunidad Foral de) Concerned about privacy (when providing personal details) 62.2 National total Navarra (Comunidad Foral de) Have not had the need 35.2 National total Navarra (Comunidad Foral de) Does not believe that purchase delivery or return processes work properly 4.9 National total Navarra (Comunidad Foral de) Other reasons 5.7 National total Navarra (Comunidad Foral de) DK/ DA 0.0 National total País Vasco Total Persons who have not purchased over the Internet 407,617 National total País Vasco Rather buy personally at a shop 86.0 National total País Vasco Concerned about security (when providing credit card details) 69.9 National total País Vasco Concerned about privacy (when providing personal details) 58.2 National total País Vasco Have not had the need 42.7 National total País Vasco Does not believe that purchase delivery or return processes work properly 6.8 National total País Vasco Other reasons 6.8 National total País Vasco DK/ DA 0.0 National total Rioja (La) Total Persons who have not purchased over the Internet 66,791 National total Rioja (La) Rather buy personally at a shop 83.7 National total Rioja (La) Concerned about security (when providing credit card details) 59.9 National total Rioja (La) Concerned about privacy (when providing personal details) 45.8 National total Rioja (La) Have not had the need 38.4 National total Rioja (La) Does not believe that purchase delivery or return processes work properly 3.4 National total Rioja (La) Other reasons 6.3 National total Rioja (La) DK/ DA 0.0 National total Ceuta Total Persons who have not purchased over the Internet 16,482 National total Ceuta Rather buy personally at a shop 67.5 National total Ceuta Concerned about security (when providing credit card details) 64.2 National total Ceuta Concerned about privacy (when providing personal details) 60.0 National total Ceuta Have not had the need 54.2 National total Ceuta Does not believe that purchase delivery or return processes work properly 6.5 National total Ceuta Other reasons 10.0 National total Ceuta DK/ DA 0.0 National total Melilla Total Persons who have not purchased over the Internet 21,733 National total Melilla Rather buy personally at a shop 84.8 National total Melilla Concerned about security (when providing credit card details) 71.5 National total Melilla Concerned about privacy (when providing personal details) 68.6 National total Melilla Have not had the need 34.6 National total Melilla Does not believe that purchase delivery or return processes work properly 6.3 National total Melilla Other reasons 3.3 National total Melilla DK/ DA 0.0