National Total Autonomous Communities and Cities Type of problem Total National total Total Persons who have purchased over the Internet during the last 12 months 5,680,851 National total Difficulties finding information on guarantees 6.8 National total Late delivery 9.2 National total Lack of price clarity 5.4 National total Undelivered or improperly delivered products or services 4.3 National total Payment security issues 4.3 National total Unsatisfactorily attended claims 5.0 National total Non authorized use of personal data 4.2 National total Misleading advertising 13.6 National total Other problems 1.6 National total DK/ DA 0.0 National total Andalucía Total Persons who have purchased over the Internet during the last 12 months 704,099 National total Andalucía Difficulties finding information on guarantees 6.3 National total Andalucía Late delivery 11.1 National total Andalucía Lack of price clarity 3.5 National total Andalucía Undelivered or improperly delivered products or services 3.2 National total Andalucía Payment security issues 3.2 National total Andalucía Unsatisfactorily attended claims 4.9 National total Andalucía Non authorized use of personal data 3.4 National total Andalucía Misleading advertising 13.0 National total Andalucía Other problems 1.7 National total Andalucía DK/ DA 0.0 National total Aragón Total Persons who have purchased over the Internet during the last 12 months 133,103 National total Aragón Difficulties finding information on guarantees 4.7 National total Aragón Late delivery 12.0 National total Aragón Lack of price clarity 2.5 National total Aragón Undelivered or improperly delivered products or services 3.5 National total Aragón Payment security issues 3.5 National total Aragón Unsatisfactorily attended claims 7.1 National total Aragón Non authorized use of personal data 3.4 National total Aragón Misleading advertising 13.8 National total Aragón Other problems 1.9 National total Aragón DK/ DA 0.0 National total Asturias (Principado de) Total Persons who have purchased over the Internet during the last 12 months 134,233 National total Asturias (Principado de) Difficulties finding information on guarantees 6.7 National total Asturias (Principado de) Late delivery 13.7 National total Asturias (Principado de) Lack of price clarity 3.5 National total Asturias (Principado de) Undelivered or improperly delivered products or services 4.0 National total Asturias (Principado de) Payment security issues 4.0 National total Asturias (Principado de) Unsatisfactorily attended claims 4.7 National total Asturias (Principado de) Non authorized use of personal data 3.8 National total Asturias (Principado de) Misleading advertising 11.2 National total Asturias (Principado de) Other problems 2.3 National total Asturias (Principado de) DK/ DA 0.0 National total Balears (Illes) Total Persons who have purchased over the Internet during the last 12 months 164,875 National total Balears (Illes) Difficulties finding information on guarantees 4.3 National total Balears (Illes) Late delivery 10.3 National total Balears (Illes) Lack of price clarity 6.7 National total Balears (Illes) Undelivered or improperly delivered products or services 4.1 National total Balears (Illes) Payment security issues 4.1 National total Balears (Illes) Unsatisfactorily attended claims 5.4 National total Balears (Illes) Non authorized use of personal data 3.9 National total Balears (Illes) Misleading advertising 14.5 National total Balears (Illes) Other problems 7.2 National total Balears (Illes) DK/ DA 0.0 National total Canarias Total Persons who have purchased over the Internet during the last 12 months 231,574 National total Canarias Difficulties finding information on guarantees 4.3 National total Canarias Late delivery 6.7 National total Canarias Lack of price clarity 7.0 National total Canarias Undelivered or improperly delivered products or services 1.4 National total Canarias Payment security issues 1.4 National total Canarias Unsatisfactorily attended claims 0.0 National total Canarias Non authorized use of personal data 3.4 National total Canarias Misleading advertising 14.0 National total Canarias Other problems 3.9 National total Canarias DK/ DA 0.0 National total Cantabria Total Persons who have purchased over the Internet during the last 12 months 67,064 National total Cantabria Difficulties finding information on guarantees 1.6 National total Cantabria Late delivery 8.8 National total Cantabria Lack of price clarity 0.0 National total Cantabria Undelivered or improperly delivered products or services 1.1 National total Cantabria Payment security issues 1.1 National total Cantabria Unsatisfactorily attended claims 0.7 National total Cantabria Non authorized use of personal data 0.0 National total Cantabria Misleading advertising 0.0 National total Cantabria Other problems 1.4 National total Cantabria DK/ DA 0.0 National total Castilla y León Total Persons who have purchased over the Internet during the last 12 months 269,602 National total Castilla y León Difficulties finding information on guarantees 6.2 National total Castilla y León Late delivery 4.1 National total Castilla y León Lack of price clarity 7.0 National total Castilla y León Undelivered or improperly delivered products or services 2.5 National total Castilla y León Payment security issues 2.5 National total Castilla y León Unsatisfactorily attended claims 2.4 National total Castilla y León Non authorized use of personal data 4.1 National total Castilla y León Misleading advertising 5.6 National total Castilla y León Other problems 2.6 National total Castilla y León DK/ DA 0.0 National total Castilla-La Mancha Total Persons who have purchased over the Internet during the last 12 months 178,913 National total Castilla-La Mancha Difficulties finding information on guarantees 6.1 National total Castilla-La Mancha Late delivery 13.9 National total Castilla-La Mancha Lack of price clarity 5.4 National total Castilla-La Mancha Undelivered or improperly delivered products or services 4.9 National total Castilla-La Mancha Payment security issues 4.9 National total Castilla-La Mancha Unsatisfactorily attended claims 9.2 National total Castilla-La Mancha Non authorized use of personal data 5.1 National total Castilla-La Mancha Misleading advertising 12.5 National total Castilla-La Mancha Other problems 0.0 National total Castilla-La Mancha DK/ DA 0.0 National total Cataluña Total Persons who have purchased over the Internet during the last 12 months 1,145,101 National total Cataluña Difficulties finding information on guarantees 5.2 National total Cataluña Late delivery 6.6 National total Cataluña Lack of price clarity 3.5 National total Cataluña Undelivered or improperly delivered products or services 5.7 National total Cataluña Payment security issues 5.7 National total Cataluña Unsatisfactorily attended claims 4.3 National total Cataluña Non authorized use of personal data 3.4 National total Cataluña Misleading advertising 10.7 National total Cataluña Other problems 1.3 National total Cataluña DK/ DA 0.0 National total Comunidad Valenciana Total Persons who have purchased over the Internet during the last 12 months 532,600 National total Comunidad Valenciana Difficulties finding information on guarantees 2.7 National total Comunidad Valenciana Late delivery 9.1 National total Comunidad Valenciana Lack of price clarity 2.0 National total Comunidad Valenciana Undelivered or improperly delivered products or services 2.2 National total Comunidad Valenciana Payment security issues 2.2 National total Comunidad Valenciana Unsatisfactorily attended claims 1.1 National total Comunidad Valenciana Non authorized use of personal data 2.2 National total Comunidad Valenciana Misleading advertising 5.8 National total Comunidad Valenciana Other problems 0.4 National total Comunidad Valenciana DK/ DA 0.0 National total Extremadura Total Persons who have purchased over the Internet during the last 12 months 64,143 National total Extremadura Difficulties finding information on guarantees 9.2 National total Extremadura Late delivery 11.0 National total Extremadura Lack of price clarity 2.5 National total Extremadura Undelivered or improperly delivered products or services 4.3 National total Extremadura Payment security issues 4.3 National total Extremadura Unsatisfactorily attended claims 2.3 National total Extremadura Non authorized use of personal data 6.4 National total Extremadura Misleading advertising 21.7 National total Extremadura Other problems 0.6 National total Extremadura DK/ DA 0.0 National total Galicia Total Persons who have purchased over the Internet during the last 12 months 311,397 National total Galicia Difficulties finding information on guarantees 7.6 National total Galicia Late delivery 11.8 National total Galicia Lack of price clarity 3.8 National total Galicia Undelivered or improperly delivered products or services 3.7 National total Galicia Payment security issues 3.7 National total Galicia Unsatisfactorily attended claims 8.2 National total Galicia Non authorized use of personal data 3.9 National total Galicia Misleading advertising 18.2 National total Galicia Other problems 0.0 National total Galicia DK/ DA 0.0 National total Madrid (Comunidad de) Total Persons who have purchased over the Internet during the last 12 months 1,160,230 National total Madrid (Comunidad de) Difficulties finding information on guarantees 11.9 National total Madrid (Comunidad de) Late delivery 10.3 National total Madrid (Comunidad de) Lack of price clarity 11.0 National total Madrid (Comunidad de) Undelivered or improperly delivered products or services 6.2 National total Madrid (Comunidad de) Payment security issues 6.2 National total Madrid (Comunidad de) Unsatisfactorily attended claims 9.0 National total Madrid (Comunidad de) Non authorized use of personal data 6.4 National total Madrid (Comunidad de) Misleading advertising 22.7 National total Madrid (Comunidad de) Other problems 1.8 National total Madrid (Comunidad de) DK/ DA 0.2 National total Murcia (Región de) Total Persons who have purchased over the Internet during the last 12 months 163,008 National total Murcia (Región de) Difficulties finding information on guarantees 14.9 National total Murcia (Región de) Late delivery 13.5 National total Murcia (Región de) Lack of price clarity 7.4 National total Murcia (Región de) Undelivered or improperly delivered products or services 5.6 National total Murcia (Región de) Payment security issues 5.6 National total Murcia (Región de) Unsatisfactorily attended claims 3.0 National total Murcia (Región de) Non authorized use of personal data 9.2 National total Murcia (Región de) Misleading advertising 18.0 National total Murcia (Región de) Other problems 1.7 National total Murcia (Región de) DK/ DA 0.0 National total Navarra (Comunidad Foral de) Total Persons who have purchased over the Internet during the last 12 months 80,621 National total Navarra (Comunidad Foral de) Difficulties finding information on guarantees 3.4 National total Navarra (Comunidad Foral de) Late delivery 3.5 National total Navarra (Comunidad Foral de) Lack of price clarity 7.1 National total Navarra (Comunidad Foral de) Undelivered or improperly delivered products or services 2.3 National total Navarra (Comunidad Foral de) Payment security issues 2.3 National total Navarra (Comunidad Foral de) Unsatisfactorily attended claims 3.6 National total Navarra (Comunidad Foral de) Non authorized use of personal data 3.2 National total Navarra (Comunidad Foral de) Misleading advertising 9.7 National total Navarra (Comunidad Foral de) Other problems 0.0 National total Navarra (Comunidad Foral de) DK/ DA 0.0 National total País Vasco Total Persons who have purchased over the Internet during the last 12 months 285,165 National total País Vasco Difficulties finding information on guarantees 3.2 National total País Vasco Late delivery 5.8 National total País Vasco Lack of price clarity 1.5 National total País Vasco Undelivered or improperly delivered products or services 4.4 National total País Vasco Payment security issues 4.4 National total País Vasco Unsatisfactorily attended claims 2.1 National total País Vasco Non authorized use of personal data 2.2 National total País Vasco Misleading advertising 7.8 National total País Vasco Other problems 1.4 National total País Vasco DK/ DA 0.0 National total Rioja (La) Total Persons who have purchased over the Internet during the last 12 months 40,597 National total Rioja (La) Difficulties finding information on guarantees 4.6 National total Rioja (La) Late delivery 7.8 National total Rioja (La) Lack of price clarity 8.1 National total Rioja (La) Undelivered or improperly delivered products or services 0.0 National total Rioja (La) Payment security issues 0.0 National total Rioja (La) Unsatisfactorily attended claims 2.0 National total Rioja (La) Non authorized use of personal data 6.3 National total Rioja (La) Misleading advertising 16.8 National total Rioja (La) Other problems 0.0 National total Rioja (La) DK/ DA 0.0 National total Ceuta Total Persons who have purchased over the Internet during the last 12 months 6,855 National total Ceuta Difficulties finding information on guarantees 0.0 National total Ceuta Late delivery 0.0 National total Ceuta Lack of price clarity 0.0 National total Ceuta Undelivered or improperly delivered products or services 0.0 National total Ceuta Payment security issues 0.0 National total Ceuta Unsatisfactorily attended claims 0.0 National total Ceuta Non authorized use of personal data 0.0 National total Ceuta Misleading advertising 0.0 National total Ceuta Other problems 0.0 National total Ceuta DK/ DA 0.0 National total Melilla Total Persons who have purchased over the Internet during the last 12 months 7,669 National total Melilla Difficulties finding information on guarantees 0.0 National total Melilla Late delivery 16.3 National total Melilla Lack of price clarity 0.0 National total Melilla Undelivered or improperly delivered products or services 0.0 National total Melilla Payment security issues 0.0 National total Melilla Unsatisfactorily attended claims 16.3 National total Melilla Non authorized use of personal data 6.4 National total Melilla Misleading advertising 6.4 National total Melilla Other problems 0.0 National total Melilla DK/ DA 0.0