Socio-economic characteristics	Nature of service	Total
Total Persons	Total persons used the Internet in the last 3 months	19,572,899
Total Persons	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	49.0
Total Persons	Communications services to Public Administrations in the last 3 months:Download Official Forms	27.4
Total Persons	Communications services to Public Administrations in the last 3 months:Send completed forms	16.1
Total Persons	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	55.4
Total Persons	Communications services to Public Administrations in the last 12 months:Download Official Forms	34.5
Total Persons	Communications services to Public Administrations in the last 12 months:Send completed forms	21.8
Finished studies: Illiterate	Total persons used the Internet in the last 3 months	2,259
Finished studies: Illiterate	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	0.0
Finished studies: Illiterate	Communications services to Public Administrations in the last 3 months:Download Official Forms	0.0
Finished studies: Illiterate	Communications services to Public Administrations in the last 3 months:Send completed forms	0.0
Finished studies: Illiterate	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	0.0
Finished studies: Illiterate	Communications services to Public Administrations in the last 12 months:Download Official Forms	0.0
Finished studies: Illiterate	Communications services to Public Administrations in the last 12 months:Send completed forms	0.0
Finished studies: Primary Education	Total persons used the Internet in the last 3 months	1,145,186
Finished studies: Primary Education	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	24.3
Finished studies: Primary Education	Communications services to Public Administrations in the last 3 months:Download Official Forms	6.5
Finished studies: Primary Education	Communications services to Public Administrations in the last 3 months:Send completed forms	3.3
Finished studies: Primary Education	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	27.6
Finished studies: Primary Education	Communications services to Public Administrations in the last 12 months:Download Official Forms	7.7
Finished studies: Primary Education	Communications services to Public Administrations in the last 12 months:Send completed forms	4.3
Finished studies: First stage of Secondary Education	Total persons used the Internet in the last 3 months	4,491,560
Finished studies: First stage of Secondary Education	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	29.9
Finished studies: First stage of Secondary Education	Communications services to Public Administrations in the last 3 months:Download Official Forms	12.9
Finished studies: First stage of Secondary Education	Communications services to Public Administrations in the last 3 months:Send completed forms	6.3
Finished studies: First stage of Secondary Education	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	34.7
Finished studies: First stage of Secondary Education	Communications services to Public Administrations in the last 12 months:Download Official Forms	16.2
Finished studies: First stage of Secondary Education	Communications services to Public Administrations in the last 12 months:Send completed forms	8.3
Finished studies: Second stage of Secondary Education	Total persons used the Internet in the last 3 months	5,470,787
Finished studies: Second stage of Secondary Education	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	45.4
Finished studies: Second stage of Secondary Education	Communications services to Public Administrations in the last 3 months:Download Official Forms	23.2
Finished studies: Second stage of Secondary Education	Communications services to Public Administrations in the last 3 months:Send completed forms	12.9
Finished studies: Second stage of Secondary Education	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	52.2
Finished studies: Second stage of Secondary Education	Communications services to Public Administrations in the last 12 months:Download Official Forms	30.5
Finished studies: Second stage of Secondary Education	Communications services to Public Administrations in the last 12 months:Send completed forms	18.6
Finished studies: Advanced Level Vocational Training	Total persons used the Internet in the last 3 months	2,601,023
Finished studies: Advanced Level Vocational Training	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	52.9
Finished studies: Advanced Level Vocational Training	Communications services to Public Administrations in the last 3 months:Download Official Forms	27.1
Finished studies: Advanced Level Vocational Training	Communications services to Public Administrations in the last 3 months:Send completed forms	16.9
Finished studies: Advanced Level Vocational Training	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	62.1
Finished studies: Advanced Level Vocational Training	Communications services to Public Administrations in the last 12 months:Download Official Forms	36.6
Finished studies: Advanced Level Vocational Training	Communications services to Public Administrations in the last 12 months:Send completed forms	23.1
Finished studies: Higher Education	Total persons used the Internet in the last 3 months	5,849,885
Finished studies: Higher Education	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	70.0
Finished studies: Higher Education	Communications services to Public Administrations in the last 3 months:Download Official Forms	46.7
Finished studies: Higher Education	Communications services to Public Administrations in the last 3 months:Send completed forms	28.7
Finished studies: Higher Education	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	76.7
Finished studies: Higher Education	Communications services to Public Administrations in the last 12 months:Download Official Forms	56.8
Finished studies: Higher Education	Communications services to Public Administrations in the last 12 months:Send completed forms	37.9
Finished studies: Others	Total persons used the Internet in the last 3 months	12,200
Finished studies: Others	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	65.0
Finished studies: Others	Communications services to Public Administrations in the last 3 months:Download Official Forms	8.5
Finished studies: Others	Communications services to Public Administrations in the last 3 months:Send completed forms	8.5
Finished studies: Others	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	65.0
Finished studies: Others	Communications services to Public Administrations in the last 12 months:Download Official Forms	8.5
Finished studies: Others	Communications services to Public Administrations in the last 12 months:Send completed forms	8.5
Employment situation: Employed active persons	Total persons used the Internet in the last 3 months	14,144,923
Employment situation: Employed active persons	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	52.9
Employment situation: Employed active persons	Communications services to Public Administrations in the last 3 months:Download Official Forms	30.9
Employment situation: Employed active persons	Communications services to Public Administrations in the last 3 months:Send completed forms	18.7
Employment situation: Employed active persons	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	59.8
Employment situation: Employed active persons	Communications services to Public Administrations in the last 12 months:Download Official Forms	38.5
Employment situation: Employed active persons	Communications services to Public Administrations in the last 12 months:Send completed forms	24.9
Employment situation: Unemployed active persons	Total persons used the Internet in the last 3 months	1,234,870
Employment situation: Unemployed active persons	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	43.0
Employment situation: Unemployed active persons	Communications services to Public Administrations in the last 3 months:Download Official Forms	21.3
Employment situation: Unemployed active persons	Communications services to Public Administrations in the last 3 months:Send completed forms	9.2
Employment situation: Unemployed active persons	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	49.2
Employment situation: Unemployed active persons	Communications services to Public Administrations in the last 12 months:Download Official Forms	26.3
Employment situation: Unemployed active persons	Communications services to Public Administrations in the last 12 months:Send completed forms	13.3
Employment situation: Inactive persons: Students	Total persons used the Internet in the last 3 months	2,445,840
Employment situation: Inactive persons: Students	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	36.9
Employment situation: Inactive persons: Students	Communications services to Public Administrations in the last 3 months:Download Official Forms	18.3
Employment situation: Inactive persons: Students	Communications services to Public Administrations in the last 3 months:Send completed forms	8.7
Employment situation: Inactive persons: Students	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	42.0
Employment situation: Inactive persons: Students	Communications services to Public Administrations in the last 12 months:Download Official Forms	25.6
Employment situation: Inactive persons: Students	Communications services to Public Administrations in the last 12 months:Send completed forms	13.4
Employment situation: Inactive persons: Homemakers	Total persons used the Internet in the last 3 months	795,328
Employment situation: Inactive persons: Homemakers	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	34.6
Employment situation: Inactive persons: Homemakers	Communications services to Public Administrations in the last 3 months:Download Official Forms	11.8
Employment situation: Inactive persons: Homemakers	Communications services to Public Administrations in the last 3 months:Send completed forms	5.6
Employment situation: Inactive persons: Homemakers	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	38.7
Employment situation: Inactive persons: Homemakers	Communications services to Public Administrations in the last 12 months:Download Official Forms	15.6
Employment situation: Inactive persons: Homemakers	Communications services to Public Administrations in the last 12 months:Send completed forms	9.0
Employment situation: Inactive persons: Pensioners	Total persons used the Internet in the last 3 months	571,545
Employment situation: Inactive persons: Pensioners	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	43.4
Employment situation: Inactive persons: Pensioners	Communications services to Public Administrations in the last 3 months:Download Official Forms	21.3
Employment situation: Inactive persons: Pensioners	Communications services to Public Administrations in the last 3 months:Send completed forms	16.8
Employment situation: Inactive persons: Pensioners	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	47.8
Employment situation: Inactive persons: Pensioners	Communications services to Public Administrations in the last 12 months:Download Official Forms	27.1
Employment situation: Inactive persons: Pensioners	Communications services to Public Administrations in the last 12 months:Send completed forms	23.1
Employment situation: Another employment situation	Total persons used the Internet in the last 3 months	380,394
Employment situation: Another employment situation	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	38.6
Employment situation: Another employment situation	Communications services to Public Administrations in the last 3 months:Download Official Forms	17.4
Employment situation: Another employment situation	Communications services to Public Administrations in the last 3 months:Send completed forms	10.1
Employment situation: Another employment situation	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	41.9
Employment situation: Another employment situation	Communications services to Public Administrations in the last 12 months:Download Official Forms	20.8
Employment situation: Another employment situation	Communications services to Public Administrations in the last 12 months:Send completed forms	11.8
Professional situation (in main work): Workers employed by others	Total persons used the Internet in the last 3 months	11,930,549
Professional situation (in main work): Workers employed by others	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	54.1
Professional situation (in main work): Workers employed by others	Communications services to Public Administrations in the last 3 months:Download Official Forms	31.2
Professional situation (in main work): Workers employed by others	Communications services to Public Administrations in the last 3 months:Send completed forms	19.0
Professional situation (in main work): Workers employed by others	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	60.9
Professional situation (in main work): Workers employed by others	Communications services to Public Administrations in the last 12 months:Download Official Forms	38.9
Professional situation (in main work): Workers employed by others	Communications services to Public Administrations in the last 12 months:Send completed forms	25.3
Professional situation (in main work): Self-employed or freelance workers	Total persons used the Internet in the last 3 months	2,214,374
Professional situation (in main work): Self-employed or freelance workers	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	46.6
Professional situation (in main work): Self-employed or freelance workers	Communications services to Public Administrations in the last 3 months:Download Official Forms	29.0
Professional situation (in main work): Self-employed or freelance workers	Communications services to Public Administrations in the last 3 months:Send completed forms	16.8
Professional situation (in main work): Self-employed or freelance workers	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	54.1
Professional situation (in main work): Self-employed or freelance workers	Communications services to Public Administrations in the last 12 months:Download Official Forms	36.7
Professional situation (in main work): Self-employed or freelance workers	Communications services to Public Administrations in the last 12 months:Send completed forms	22.8
Main occupation: Manual	Total persons used the Internet in the last 3 months	4,157,143
Main occupation: Manual	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	35.7
Main occupation: Manual	Communications services to Public Administrations in the last 3 months:Download Official Forms	15.5
Main occupation: Manual	Communications services to Public Administrations in the last 3 months:Send completed forms	8.7
Main occupation: Manual	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	40.9
Main occupation: Manual	Communications services to Public Administrations in the last 12 months:Download Official Forms	20.0
Main occupation: Manual	Communications services to Public Administrations in the last 12 months:Send completed forms	11.2
Main occupation: Non-manual	Total persons used the Internet in the last 3 months	9,987,780
Main occupation: Non-manual	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	60.1
Main occupation: Non-manual	Communications services to Public Administrations in the last 3 months:Download Official Forms	37.3
Main occupation: Non-manual	Communications services to Public Administrations in the last 3 months:Send completed forms	22.8
Main occupation: Non-manual	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	67.7
Main occupation: Non-manual	Communications services to Public Administrations in the last 12 months:Download Official Forms	46.3
Main occupation: Non-manual	Communications services to Public Administrations in the last 12 months:Send completed forms	30.6
Main occupation: ICT workers	Total persons used the Internet in the last 3 months	644,968
Main occupation: ICT workers	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	78.0
Main occupation: ICT workers	Communications services to Public Administrations in the last 3 months:Download Official Forms	48.4
Main occupation: ICT workers	Communications services to Public Administrations in the last 3 months:Send completed forms	35.7
Main occupation: ICT workers	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	86.7
Main occupation: ICT workers	Communications services to Public Administrations in the last 12 months:Download Official Forms	60.2
Main occupation: ICT workers	Communications services to Public Administrations in the last 12 months:Send completed forms	43.1
Main occupation: Other workers	Total persons used the Internet in the last 3 months	13,499,956
Main occupation: Other workers	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	51.7
Main occupation: Other workers	Communications services to Public Administrations in the last 3 months:Download Official Forms	30.0
Main occupation: Other workers	Communications services to Public Administrations in the last 3 months:Send completed forms	17.9
Main occupation: Other workers	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	58.5
Main occupation: Other workers	Communications services to Public Administrations in the last 12 months:Download Official Forms	37.5
Main occupation: Other workers	Communications services to Public Administrations in the last 12 months:Send completed forms	24.0
Net monthly income of the household to which they belong: less than 1,100 euros	Total persons used the Internet in the last 3 months	1,342,143
Net monthly income of the household to which they belong: less than 1,100 euros	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	33.8
Net monthly income of the household to which they belong: less than 1,100 euros	Communications services to Public Administrations in the last 3 months:Download Official Forms	18.4
Net monthly income of the household to which they belong: less than 1,100 euros	Communications services to Public Administrations in the last 3 months:Send completed forms	9.8
Net monthly income of the household to which they belong: less than 1,100 euros	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	39.1
Net monthly income of the household to which they belong: less than 1,100 euros	Communications services to Public Administrations in the last 12 months:Download Official Forms	23.2
Net monthly income of the household to which they belong: less than 1,100 euros	Communications services to Public Administrations in the last 12 months:Send completed forms	12.8
Net monthly income of the household to which they belong: 1,100 to 1,800 euros	Total persons used the Internet in the last 3 months	4,484,745
Net monthly income of the household to which they belong: 1,100 to 1,800 euros	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	41.8
Net monthly income of the household to which they belong: 1,100 to 1,800 euros	Communications services to Public Administrations in the last 3 months:Download Official Forms	20.8
Net monthly income of the household to which they belong: 1,100 to 1,800 euros	Communications services to Public Administrations in the last 3 months:Send completed forms	9.7
Net monthly income of the household to which they belong: 1,100 to 1,800 euros	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	47.8
Net monthly income of the household to which they belong: 1,100 to 1,800 euros	Communications services to Public Administrations in the last 12 months:Download Official Forms	26.4
Net monthly income of the household to which they belong: 1,100 to 1,800 euros	Communications services to Public Administrations in the last 12 months:Send completed forms	14.5
Net monthly income of the household to which they belong: 1,800 to 2,7000 euros	Total persons used the Internet in the last 3 months	4,486,726
Net monthly income of the household to which they belong: 1,800 to 2,7000 euros	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	56.8
Net monthly income of the household to which they belong: 1,800 to 2,7000 euros	Communications services to Public Administrations in the last 3 months:Download Official Forms	31.0
Net monthly income of the household to which they belong: 1,800 to 2,7000 euros	Communications services to Public Administrations in the last 3 months:Send completed forms	17.9
Net monthly income of the household to which they belong: 1,800 to 2,7000 euros	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	64.1
Net monthly income of the household to which they belong: 1,800 to 2,7000 euros	Communications services to Public Administrations in the last 12 months:Download Official Forms	40.2
Net monthly income of the household to which they belong: 1,800 to 2,7000 euros	Communications services to Public Administrations in the last 12 months:Send completed forms	25.7
Net monthly income of the household to which they belong: more than 1,100 euros	Total persons used the Internet in the last 3 months	4,006,876
Net monthly income of the household to which they belong: more than 1,100 euros	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	63.9
Net monthly income of the household to which they belong: more than 1,100 euros	Communications services to Public Administrations in the last 3 months:Download Official Forms	40.7
Net monthly income of the household to which they belong: more than 1,100 euros	Communications services to Public Administrations in the last 3 months:Send completed forms	27.1
Net monthly income of the household to which they belong: more than 1,100 euros	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	70.5
Net monthly income of the household to which they belong: more than 1,100 euros	Communications services to Public Administrations in the last 12 months:Download Official Forms	51.2
Net monthly income of the household to which they belong: more than 1,100 euros	Communications services to Public Administrations in the last 12 months:Send completed forms	35.2
Net monthly income of the household to which they belong: DK/DA	Total persons used the Internet in the last 3 months	5,252,409
Net monthly income of the household to which they belong: DK/DA	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	40.9
Net monthly income of the household to which they belong: DK/DA	Communications services to Public Administrations in the last 3 months:Download Official Forms	22.0
Net monthly income of the household to which they belong: DK/DA	Communications services to Public Administrations in the last 3 months:Send completed forms	13.1
Net monthly income of the household to which they belong: DK/DA	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	46.9
Net monthly income of the household to which they belong: DK/DA	Communications services to Public Administrations in the last 12 months:Download Official Forms	26.8
Net monthly income of the household to which they belong: DK/DA	Communications services to Public Administrations in the last 12 months:Send completed forms	16.7