National Total	Autonomous Communities and Cities	Nature of service	Total
National total		Total persons used the Internet in the last 3 months	19,572,899
National total		Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	49.0
National total		Communications services to Public Administrations in the last 3 months:Download Official Forms	27.4
National total		Communications services to Public Administrations in the last 3 months:Send completed forms	16.1
National total		Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	55.4
National total		Communications services to Public Administrations in the last 12 months:Download Official Forms	34.5
National total		Communications services to Public Administrations in the last 12 months:Send completed forms	21.8
National total	Andalucía	Total persons used the Internet in the last 3 months	3,095,777
National total	Andalucía	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	46.3
National total	Andalucía	Communications services to Public Administrations in the last 3 months:Download Official Forms	24.9
National total	Andalucía	Communications services to Public Administrations in the last 3 months:Send completed forms	14.7
National total	Andalucía	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	52.1
National total	Andalucía	Communications services to Public Administrations in the last 12 months:Download Official Forms	30.4
National total	Andalucía	Communications services to Public Administrations in the last 12 months:Send completed forms	20.2
National total	Aragón	Total persons used the Internet in the last 3 months	542,777
National total	Aragón	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	51.0
National total	Aragón	Communications services to Public Administrations in the last 3 months:Download Official Forms	31.5
National total	Aragón	Communications services to Public Administrations in the last 3 months:Send completed forms	19.9
National total	Aragón	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	56.8
National total	Aragón	Communications services to Public Administrations in the last 12 months:Download Official Forms	38.6
National total	Aragón	Communications services to Public Administrations in the last 12 months:Send completed forms	25.1
National total	Asturias (Principado de)	Total persons used the Internet in the last 3 months	447,185
National total	Asturias (Principado de)	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	52.6
National total	Asturias (Principado de)	Communications services to Public Administrations in the last 3 months:Download Official Forms	27.1
National total	Asturias (Principado de)	Communications services to Public Administrations in the last 3 months:Send completed forms	14.2
National total	Asturias (Principado de)	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	58.2
National total	Asturias (Principado de)	Communications services to Public Administrations in the last 12 months:Download Official Forms	36.4
National total	Asturias (Principado de)	Communications services to Public Administrations in the last 12 months:Send completed forms	22.5
National total	Balears (Illes)	Total persons used the Internet in the last 3 months	488,769
National total	Balears (Illes)	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	46.1
National total	Balears (Illes)	Communications services to Public Administrations in the last 3 months:Download Official Forms	27.1
National total	Balears (Illes)	Communications services to Public Administrations in the last 3 months:Send completed forms	19.2
National total	Balears (Illes)	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	51.0
National total	Balears (Illes)	Communications services to Public Administrations in the last 12 months:Download Official Forms	31.2
National total	Balears (Illes)	Communications services to Public Administrations in the last 12 months:Send completed forms	24.0
National total	Canarias	Total persons used the Internet in the last 3 months	919,755
National total	Canarias	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	48.4
National total	Canarias	Communications services to Public Administrations in the last 3 months:Download Official Forms	24.2
National total	Canarias	Communications services to Public Administrations in the last 3 months:Send completed forms	9.0
National total	Canarias	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	54.3
National total	Canarias	Communications services to Public Administrations in the last 12 months:Download Official Forms	27.8
National total	Canarias	Communications services to Public Administrations in the last 12 months:Send completed forms	12.3
National total	Cantabria	Total persons used the Internet in the last 3 months	250,324
National total	Cantabria	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	43.4
National total	Cantabria	Communications services to Public Administrations in the last 3 months:Download Official Forms	23.5
National total	Cantabria	Communications services to Public Administrations in the last 3 months:Send completed forms	12.0
National total	Cantabria	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	51.1
National total	Cantabria	Communications services to Public Administrations in the last 12 months:Download Official Forms	28.3
National total	Cantabria	Communications services to Public Administrations in the last 12 months:Send completed forms	17.7
National total	Castilla y León	Total persons used the Internet in the last 3 months	977,007
National total	Castilla y León	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	59.6
National total	Castilla y León	Communications services to Public Administrations in the last 3 months:Download Official Forms	32.9
National total	Castilla y León	Communications services to Public Administrations in the last 3 months:Send completed forms	15.4
National total	Castilla y León	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	65.2
National total	Castilla y León	Communications services to Public Administrations in the last 12 months:Download Official Forms	41.9
National total	Castilla y León	Communications services to Public Administrations in the last 12 months:Send completed forms	23.7
National total	Castilla-La Mancha	Total persons used the Internet in the last 3 months	747,901
National total	Castilla-La Mancha	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	47.9
National total	Castilla-La Mancha	Communications services to Public Administrations in the last 3 months:Download Official Forms	28.0
National total	Castilla-La Mancha	Communications services to Public Administrations in the last 3 months:Send completed forms	15.9
National total	Castilla-La Mancha	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	54.0
National total	Castilla-La Mancha	Communications services to Public Administrations in the last 12 months:Download Official Forms	36.9
National total	Castilla-La Mancha	Communications services to Public Administrations in the last 12 months:Send completed forms	21.6
National total	Cataluña	Total persons used the Internet in the last 3 months	3,523,453
National total	Cataluña	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	51.5
National total	Cataluña	Communications services to Public Administrations in the last 3 months:Download Official Forms	23.9
National total	Cataluña	Communications services to Public Administrations in the last 3 months:Send completed forms	18.6
National total	Cataluña	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	57.5
National total	Cataluña	Communications services to Public Administrations in the last 12 months:Download Official Forms	31.3
National total	Cataluña	Communications services to Public Administrations in the last 12 months:Send completed forms	24.1
National total	Comunitat Valenciana	Total persons used the Internet in the last 3 months	2,098,853
National total	Comunitat Valenciana	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	45.4
National total	Comunitat Valenciana	Communications services to Public Administrations in the last 3 months:Download Official Forms	27.9
National total	Comunitat Valenciana	Communications services to Public Administrations in the last 3 months:Send completed forms	13.6
National total	Comunitat Valenciana	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	52.5
National total	Comunitat Valenciana	Communications services to Public Administrations in the last 12 months:Download Official Forms	33.9
National total	Comunitat Valenciana	Communications services to Public Administrations in the last 12 months:Send completed forms	19.4
National total	Extremadura	Total persons used the Internet in the last 3 months	347,277
National total	Extremadura	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	48.8
National total	Extremadura	Communications services to Public Administrations in the last 3 months:Download Official Forms	26.2
National total	Extremadura	Communications services to Public Administrations in the last 3 months:Send completed forms	10.7
National total	Extremadura	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	54.7
National total	Extremadura	Communications services to Public Administrations in the last 12 months:Download Official Forms	31.3
National total	Extremadura	Communications services to Public Administrations in the last 12 months:Send completed forms	13.6
National total	Galicia	Total persons used the Internet in the last 3 months	994,215
National total	Galicia	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	49.0
National total	Galicia	Communications services to Public Administrations in the last 3 months:Download Official Forms	28.5
National total	Galicia	Communications services to Public Administrations in the last 3 months:Send completed forms	18.5
National total	Galicia	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	56.9
National total	Galicia	Communications services to Public Administrations in the last 12 months:Download Official Forms	39.0
National total	Galicia	Communications services to Public Administrations in the last 12 months:Send completed forms	25.6
National total	Madrid (Comunidad de)	Total persons used the Internet in the last 3 months	3,192,034
National total	Madrid (Comunidad de)	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	50.0
National total	Madrid (Comunidad de)	Communications services to Public Administrations in the last 3 months:Download Official Forms	33.0
National total	Madrid (Comunidad de)	Communications services to Public Administrations in the last 3 months:Send completed forms	18.5
National total	Madrid (Comunidad de)	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	56.3
National total	Madrid (Comunidad de)	Communications services to Public Administrations in the last 12 months:Download Official Forms	41.4
National total	Madrid (Comunidad de)	Communications services to Public Administrations in the last 12 months:Send completed forms	23.7
National total	Murcia (Región de)	Total persons used the Internet in the last 3 months	520,926
National total	Murcia (Región de)	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	46.1
National total	Murcia (Región de)	Communications services to Public Administrations in the last 3 months:Download Official Forms	30.0
National total	Murcia (Región de)	Communications services to Public Administrations in the last 3 months:Send completed forms	17.4
National total	Murcia (Región de)	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	52.8
National total	Murcia (Región de)	Communications services to Public Administrations in the last 12 months:Download Official Forms	37.0
National total	Murcia (Región de)	Communications services to Public Administrations in the last 12 months:Send completed forms	25.8
National total	Navarra (Comunidad Foral de)	Total persons used the Internet in the last 3 months	267,495
National total	Navarra (Comunidad Foral de)	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	47.9
National total	Navarra (Comunidad Foral de)	Communications services to Public Administrations in the last 3 months:Download Official Forms	25.5
National total	Navarra (Comunidad Foral de)	Communications services to Public Administrations in the last 3 months:Send completed forms	14.4
National total	Navarra (Comunidad Foral de)	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	56.5
National total	Navarra (Comunidad Foral de)	Communications services to Public Administrations in the last 12 months:Download Official Forms	33.8
National total	Navarra (Comunidad Foral de)	Communications services to Public Administrations in the last 12 months:Send completed forms	20.2
National total	País Vasco	Total persons used the Internet in the last 3 months	974,595
National total	País Vasco	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	45.0
National total	País Vasco	Communications services to Public Administrations in the last 3 months:Download Official Forms	22.3
National total	País Vasco	Communications services to Public Administrations in the last 3 months:Send completed forms	14.2
National total	País Vasco	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	54.0
National total	País Vasco	Communications services to Public Administrations in the last 12 months:Download Official Forms	30.5
National total	País Vasco	Communications services to Public Administrations in the last 12 months:Send completed forms	20.4
National total	Rioja (La)	Total persons used the Internet in the last 3 months	132,322
National total	Rioja (La)	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	57.8
National total	Rioja (La)	Communications services to Public Administrations in the last 3 months:Download Official Forms	32.6
National total	Rioja (La)	Communications services to Public Administrations in the last 3 months:Send completed forms	10.9
National total	Rioja (La)	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	61.1
National total	Rioja (La)	Communications services to Public Administrations in the last 12 months:Download Official Forms	38.9
National total	Rioja (La)	Communications services to Public Administrations in the last 12 months:Send completed forms	16.0
National total	Ceuta	Total persons used the Internet in the last 3 months	25,691
National total	Ceuta	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	38.0
National total	Ceuta	Communications services to Public Administrations in the last 3 months:Download Official Forms	26.6
National total	Ceuta	Communications services to Public Administrations in the last 3 months:Send completed forms	18.7
National total	Ceuta	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	47.0
National total	Ceuta	Communications services to Public Administrations in the last 12 months:Download Official Forms	28.6
National total	Ceuta	Communications services to Public Administrations in the last 12 months:Send completed forms	23.1
National total	Melilla	Total persons used the Internet in the last 3 months	26,542
National total	Melilla	Communications services to Public Administrations in the last 3 months:Getting information from web pages of the Administration	34.8
National total	Melilla	Communications services to Public Administrations in the last 3 months:Download Official Forms	22.4
National total	Melilla	Communications services to Public Administrations in the last 3 months:Send completed forms	13.2
National total	Melilla	Communications services to Public Administrations in the last 12 months:Getting information from web pages of the Administration	46.1
National total	Melilla	Communications services to Public Administrations in the last 12 months:Download Official Forms	29.6
National total	Melilla	Communications services to Public Administrations in the last 12 months:Send completed forms	16.4