Demographic characteristics	Purchasing problems encountered	Total
Total Persons	Total persons who have purchased via the Internet in the last 12 months	7,789,667
Total Persons	Purchasing problems encountered: Yes	5.9
Total Persons	Purchasing problems encountered: No	94.1
Sex: Male	Total persons who have purchased via the Internet in the last 12 months	4,507,116
Sex: Male	Purchasing problems encountered: Yes	6.4
Sex: Male	Purchasing problems encountered: No	93.6
Sex: Female	Total persons who have purchased via the Internet in the last 12 months	3,282,550
Sex: Female	Purchasing problems encountered: Yes	5.2
Sex: Female	Purchasing problems encountered: No	94.8
Age: 16 to 24 years old	Total persons who have purchased via the Internet in the last 12 months	1,308,888
Age: 16 to 24 years old	Purchasing problems encountered: Yes	4.5
Age: 16 to 24 years old	Purchasing problems encountered: No	95.5
Age: 25 to 34 years old	Total persons who have purchased via the Internet in the last 12 months	2,707,930
Age: 25 to 34 years old	Purchasing problems encountered: Yes	8.1
Age: 25 to 34 years old	Purchasing problems encountered: No	91.9
Age: 35 to 44 years old	Total persons who have purchased via the Internet in the last 12 months	1,987,959
Age: 35 to 44 years old	Purchasing problems encountered: Yes	5.8
Age: 35 to 44 years old	Purchasing problems encountered: No	94.2
Age: 45 to 54 years old	Total persons who have purchased via the Internet in the last 12 months	1,204,980
Age: 45 to 54 years old	Purchasing problems encountered: Yes	3.1
Age: 45 to 54 years old	Purchasing problems encountered: No	96.9
Age: 55 to 64 years old	Total persons who have purchased via the Internet in the last 12 months	478,765
Age: 55 to 64 years old	Purchasing problems encountered: Yes	6.1
Age: 55 to 64 years old	Purchasing problems encountered: No	93.9
Age: 65 to 74 years old	Total persons who have purchased via the Internet in the last 12 months	101,145
Age: 65 to 74 years old	Purchasing problems encountered: Yes	1.3
Age: 65 to 74 years old	Purchasing problems encountered: No	98.7
Habitat: More than 100,000 inhabitants and provincial capitals	Total persons who have purchased via the Internet in the last 12 months	3,826,454
Habitat: More than 100,000 inhabitants and provincial capitals	Purchasing problems encountered: Yes	7.6
Habitat: More than 100,000 inhabitants and provincial capitals	Purchasing problems encountered: No	92.4
Habitat: 50,000 to 100,000 inhabitants	Total persons who have purchased via the Internet in the last 12 months	784,708
Habitat: 50,000 to 100,000 inhabitants	Purchasing problems encountered: Yes	2.7
Habitat: 50,000 to 100,000 inhabitants	Purchasing problems encountered: No	97.3
Habitat: 20,000 to 50,000 inhabitants	Total persons who have purchased via the Internet in the last 12 months	1,112,942
Habitat: 20,000 to 50,000 inhabitants	Purchasing problems encountered: Yes	5.6
Habitat: 20,000 to 50,000 inhabitants	Purchasing problems encountered: No	94.4
Habitat: 10,000 to 20,000 inhabitants	Total persons who have purchased via the Internet in the last 12 months	830,658
Habitat: 10,000 to 20,000 inhabitants	Purchasing problems encountered: Yes	3.8
Habitat: 10,000 to 20,000 inhabitants	Purchasing problems encountered: No	96.2
Habitat:áLess than 10,000 inhabitants	Total persons who have purchased via the Internet in the last 12 months	1,234,905
Habitat:áLess than 10,000 inhabitants	Purchasing problems encountered: Yes	4.3
Habitat:áLess than 10,000 inhabitants	Purchasing problems encountered: No	95.7
Size of the household: Households with 1 member	Total persons who have purchased via the Internet in the last 12 months	403,288
Size of the household: Households with 1 member	Purchasing problems encountered: Yes	9.8
Size of the household: Households with 1 member	Purchasing problems encountered: No	90.2
Size of the household: Households with 2 members	Total persons who have purchased via the Internet in the last 12 months	1,568,272
Size of the household: Households with 2 members	Purchasing problems encountered: Yes	6.9
Size of the household: Households with 2 members	Purchasing problems encountered: No	93.1
Size of the household: Households with 3 members	Total persons who have purchased via the Internet in the last 12 months	2,277,651
Size of the household: Households with 3 members	Purchasing problems encountered: Yes	6.8
Size of the household: Households with 3 members	Purchasing problems encountered: No	93.2
Size of the household: Households with 4 members	Total persons who have purchased via the Internet in the last 12 months	2,613,269
Size of the household: Households with 4 members	Purchasing problems encountered: Yes	4.5
Size of the household: Households with 4 members	Purchasing problems encountered: No	95.5
Size of the household: Households with 5 or more members	Total persons who have purchased via the Internet in the last 12 months	927,188
Size of the household: Households with 5 or more members	Purchasing problems encountered: Yes	4.3
Size of the household: Households with 5 or more members	Purchasing problems encountered: No	95.7
Nationality: Spanish	Total persons who have purchased via the Internet in the last 12 months	6,961,576
Nationality: Spanish	Purchasing problems encountered: Yes	5.5
Nationality: Spanish	Purchasing problems encountered: No	94.5
Nationality: Foreign	Total persons who have purchased via the Internet in the last 12 months	828,090
Nationality: Foreign	Purchasing problems encountered: Yes	9.4
Nationality: Foreign	Purchasing problems encountered: No	90.6