National Total	Autonomous Communities and Cities	Types of problems registered	Total
National Total		Total persons who claim having had problems when purchasing via the Internet in the last 12 months	461,538
National Total		Technical glitches in the website when ordering or paying	27.7
National Total		Difficulties when trying to find information on guarantees or other legal rights	17.9
National Total		Delays in delivery	38.4
National Total		The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	12.7
National Total		Delivery of defective or wrong products or services	22.9
National Total		Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	20.8
National Total		Difficult complaints and compensations or lack of a satisfactory answer after a complaint	19.5
National Total		Other problems	21.7
National Total	Andalucía	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	57,031
National Total	Andalucía	Technical glitches in the website when ordering or paying	38.3
National Total	Andalucía	Difficulties when trying to find information on guarantees or other legal rights	6.0
National Total	Andalucía	Delays in delivery	34.7
National Total	Andalucía	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	24.6
National Total	Andalucía	Delivery of defective or wrong products or services	23.0
National Total	Andalucía	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	25.1
National Total	Andalucía	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	11.4
National Total	Andalucía	Other problems	14.4
National Total	Aragón	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	4,118
National Total	Aragón	Technical glitches in the website when ordering or paying	25.7
National Total	Aragón	Difficulties when trying to find information on guarantees or other legal rights	25.7
National Total	Aragón	Delays in delivery	54.6
National Total	Aragón	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	0.0
National Total	Aragón	Delivery of defective or wrong products or services	77.3
National Total	Aragón	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	77.3
National Total	Aragón	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	28.9
National Total	Aragón	Other problems	22.7
National Total	Asturias, Principado de	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	9,380
National Total	Asturias, Principado de	Technical glitches in the website when ordering or paying	32.6
National Total	Asturias, Principado de	Difficulties when trying to find information on guarantees or other legal rights	12.8
National Total	Asturias, Principado de	Delays in delivery	20.0
National Total	Asturias, Principado de	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	10.9
National Total	Asturias, Principado de	Delivery of defective or wrong products or services	11.1
National Total	Asturias, Principado de	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	16.1
National Total	Asturias, Principado de	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	12.2
National Total	Asturias, Principado de	Other problems	58.4
National Total	Balears, Illes	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	19,053
National Total	Balears, Illes	Technical glitches in the website when ordering or paying	16.1
National Total	Balears, Illes	Difficulties when trying to find information on guarantees or other legal rights	8.3
National Total	Balears, Illes	Delays in delivery	34.7
National Total	Balears, Illes	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	16.1
National Total	Balears, Illes	Delivery of defective or wrong products or services	37.3
National Total	Balears, Illes	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	21.3
National Total	Balears, Illes	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	24.4
National Total	Balears, Illes	Other problems	25.4
National Total	Canarias	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	12,926
National Total	Canarias	Technical glitches in the website when ordering or paying	42.6
National Total	Canarias	Difficulties when trying to find information on guarantees or other legal rights	18.0
National Total	Canarias	Delays in delivery	31.8
National Total	Canarias	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	18.0
National Total	Canarias	Delivery of defective or wrong products or services	17.7
National Total	Canarias	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	25.8
National Total	Canarias	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	0.0
National Total	Canarias	Other problems	24.7
National Total	Cantabria	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	13,918
National Total	Cantabria	Technical glitches in the website when ordering or paying	0.0
National Total	Cantabria	Difficulties when trying to find information on guarantees or other legal rights	2.4
National Total	Cantabria	Delays in delivery	38.0
National Total	Cantabria	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	0.0
National Total	Cantabria	Delivery of defective or wrong products or services	23.1
National Total	Cantabria	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	75.9
National Total	Cantabria	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	23.1
National Total	Cantabria	Other problems	5.8
National Total	Castilla y León	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	30,415
National Total	Castilla y León	Technical glitches in the website when ordering or paying	5.5
National Total	Castilla y León	Difficulties when trying to find information on guarantees or other legal rights	43.3
National Total	Castilla y León	Delays in delivery	43.6
National Total	Castilla y León	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	31.0
National Total	Castilla y León	Delivery of defective or wrong products or services	11.8
National Total	Castilla y León	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	10.2
National Total	Castilla y León	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	32.4
National Total	Castilla y León	Other problems	14.1
National Total	Castilla-La Mancha	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	14,075
National Total	Castilla-La Mancha	Technical glitches in the website when ordering or paying	31.7
National Total	Castilla-La Mancha	Difficulties when trying to find information on guarantees or other legal rights	9.8
National Total	Castilla-La Mancha	Delays in delivery	45.9
National Total	Castilla-La Mancha	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	0.0
National Total	Castilla-La Mancha	Delivery of defective or wrong products or services	39.5
National Total	Castilla-La Mancha	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	18.9
National Total	Castilla-La Mancha	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	13.6
National Total	Castilla-La Mancha	Other problems	28.2
National Total	Cataluña	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	79,829
National Total	Cataluña	Technical glitches in the website when ordering or paying	22.8
National Total	Cataluña	Difficulties when trying to find information on guarantees or other legal rights	22.6
National Total	Cataluña	Delays in delivery	37.9
National Total	Cataluña	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	4.0
National Total	Cataluña	Delivery of defective or wrong products or services	27.0
National Total	Cataluña	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	22.6
National Total	Cataluña	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	30.8
National Total	Cataluña	Other problems	16.0
National Total	Comunitat Valenciana	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	41,396
National Total	Comunitat Valenciana	Technical glitches in the website when ordering or paying	51.6
National Total	Comunitat Valenciana	Difficulties when trying to find information on guarantees or other legal rights	25.2
National Total	Comunitat Valenciana	Delays in delivery	56.4
National Total	Comunitat Valenciana	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	17.9
National Total	Comunitat Valenciana	Delivery of defective or wrong products or services	15.7
National Total	Comunitat Valenciana	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	5.7
National Total	Comunitat Valenciana	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	7.5
National Total	Comunitat Valenciana	Other problems	0.0
National Total	Extremadura	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	3,371
National Total	Extremadura	Technical glitches in the website when ordering or paying	0.0
National Total	Extremadura	Difficulties when trying to find information on guarantees or other legal rights	0.0
National Total	Extremadura	Delays in delivery	37.3
National Total	Extremadura	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	0.0
National Total	Extremadura	Delivery of defective or wrong products or services	62.7
National Total	Extremadura	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	0.0
National Total	Extremadura	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	0.0
National Total	Extremadura	Other problems	0.0
National Total	Galicia	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	21,462
National Total	Galicia	Technical glitches in the website when ordering or paying	13.7
National Total	Galicia	Difficulties when trying to find information on guarantees or other legal rights	66.7
National Total	Galicia	Delays in delivery	26.7
National Total	Galicia	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	28.3
National Total	Galicia	Delivery of defective or wrong products or services	0.0
National Total	Galicia	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	6.2
National Total	Galicia	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	12.4
National Total	Galicia	Other problems	59.6
National Total	Madrid, Comunidad de	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	109,585
National Total	Madrid, Comunidad de	Technical glitches in the website when ordering or paying	30.6
National Total	Madrid, Comunidad de	Difficulties when trying to find information on guarantees or other legal rights	10.2
National Total	Madrid, Comunidad de	Delays in delivery	41.5
National Total	Madrid, Comunidad de	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	6.8
National Total	Madrid, Comunidad de	Delivery of defective or wrong products or services	25.3
National Total	Madrid, Comunidad de	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	16.7
National Total	Madrid, Comunidad de	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	27.8
National Total	Madrid, Comunidad de	Other problems	33.5
National Total	Murcia, Región de	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	8,841
National Total	Murcia, Región de	Technical glitches in the website when ordering or paying	54.6
National Total	Murcia, Región de	Difficulties when trying to find information on guarantees or other legal rights	34.5
National Total	Murcia, Región de	Delays in delivery	9.2
National Total	Murcia, Región de	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	20.1
National Total	Murcia, Región de	Delivery of defective or wrong products or services	45.4
National Total	Murcia, Región de	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	0.0
National Total	Murcia, Región de	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	0.0
National Total	Murcia, Región de	Other problems	0.0
National Total	Navarra, Comunidad Foral de	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	8,180
National Total	Navarra, Comunidad Foral de	Technical glitches in the website when ordering or paying	24.2
National Total	Navarra, Comunidad Foral de	Difficulties when trying to find information on guarantees or other legal rights	11.1
National Total	Navarra, Comunidad Foral de	Delays in delivery	40.4
National Total	Navarra, Comunidad Foral de	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	20.2
National Total	Navarra, Comunidad Foral de	Delivery of defective or wrong products or services	33.1
National Total	Navarra, Comunidad Foral de	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	8.8
National Total	Navarra, Comunidad Foral de	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	7.1
National Total	Navarra, Comunidad Foral de	Other problems	5.7
National Total	País Vasco	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	23,836
National Total	País Vasco	Technical glitches in the website when ordering or paying	14.2
National Total	País Vasco	Difficulties when trying to find information on guarantees or other legal rights	0.0
National Total	País Vasco	Delays in delivery	30.1
National Total	País Vasco	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	0.0
National Total	País Vasco	Delivery of defective or wrong products or services	8.4
National Total	País Vasco	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	45.8
National Total	País Vasco	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	0.0
National Total	País Vasco	Other problems	21.4
National Total	Rioja, La	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	2,463
National Total	Rioja, La	Technical glitches in the website when ordering or paying	38.2
National Total	Rioja, La	Difficulties when trying to find information on guarantees or other legal rights	0.0
National Total	Rioja, La	Delays in delivery	0.0
National Total	Rioja, La	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	0.0
National Total	Rioja, La	Delivery of defective or wrong products or services	0.0
National Total	Rioja, La	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	36.2
National Total	Rioja, La	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	0.0
National Total	Rioja, La	Other problems	25.6
National Total	Ceuta	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	1,658
National Total	Ceuta	Technical glitches in the website when ordering or paying	0.0
National Total	Ceuta	Difficulties when trying to find information on guarantees or other legal rights	0.0
National Total	Ceuta	Delays in delivery	0.0
National Total	Ceuta	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	64.6
National Total	Ceuta	Delivery of defective or wrong products or services	0.0
National Total	Ceuta	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	35.4
National Total	Ceuta	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	0.0
National Total	Ceuta	Other problems	0.0
National Total	Melilla	Total persons who claim having had problems when purchasing via the Internet in the last 12 months	0
National Total	Melilla	Technical glitches in the website when ordering or paying	..
National Total	Melilla	Difficulties when trying to find information on guarantees or other legal rights	..
National Total	Melilla	Delays in delivery	..
National Total	Melilla	The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)	..
National Total	Melilla	Delivery of defective or wrong products or services	..
National Total	Melilla	Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)	..
National Total	Melilla	Difficult complaints and compensations or lack of a satisfactory answer after a complaint	..
National Total	Melilla	Other problems	..