Demographic characteristics	Nature of the service	Total
Total Persons	Total persons who have used the Internet in the last 12 months	23,096,841
Total Persons	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.5
Total Persons	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	26.4
Total Persons	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	17.4
Total Persons	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.2
Total Persons	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	35.9
Total Persons	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	24.5
Sex: Males	Total persons who have used the Internet in the last 12 months	12,057,005
Sex: Males	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.7
Sex: Males	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	26.3
Sex: Males	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	17.8
Sex: Males	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.9
Sex: Males	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	35.5
Sex: Males	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	24.4
Sex: Females	Total persons who have used the Internet in the last 12 months	11,039,837
Sex: Females	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.2
Sex: Females	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	26.4
Sex: Females	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.9
Sex: Females	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	55.5
Sex: Females	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	36.4
Sex: Females	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	24.7
Age: 16 to 24 years old	Total persons who have used the Internet in the last 12 months	4,259,328
Age: 16 to 24 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	39.6
Age: 16 to 24 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	22.7
Age: 16 to 24 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.1
Age: 16 to 24 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	50.0
Age: 16 to 24 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	32.4
Age: 16 to 24 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	22.9
Age: 25 to 34 years old	Total persons who have used the Internet in the last 12 months	6,382,285
Age: 25 to 34 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	48.9
Age: 25 to 34 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	28.6
Age: 25 to 34 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.1
Age: 25 to 34 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	59.6
Age: 25 to 34 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	37.8
Age: 25 to 34 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	24.4
Age: 35 to 44 years old	Total persons who have used the Internet in the last 12 months	6,020,663
Age: 35 to 44 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	49.2
Age: 35 to 44 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	30.1
Age: 35 to 44 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	19.6
Age: 35 to 44 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	60.4
Age: 35 to 44 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	40.5
Age: 35 to 44 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	28.1
Age: 45 to 54 years old	Total persons who have used the Internet in the last 12 months	4,063,734
Age: 45 to 54 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.9
Age: 45 to 54 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	23.9
Age: 45 to 54 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.5
Age: 45 to 54 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.7
Age: 45 to 54 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	33.8
Age: 45 to 54 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.8
Age: 55 to 64 years old	Total persons who have used the Internet in the last 12 months	1,822,253
Age: 55 to 64 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	39.5
Age: 55 to 64 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	24.4
Age: 55 to 64 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	14.6
Age: 55 to 64 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	50.2
Age: 55 to 64 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	32.1
Age: 55 to 64 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	22.0
Age: 65 to 74 years old	Total persons who have used the Internet in the last 12 months	548,579
Age: 65 to 74 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	26.7
Age: 65 to 74 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	11.8
Age: 65 to 74 years old	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	9.7
Age: 65 to 74 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	34.9
Age: 65 to 74 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	19.8
Age: 65 to 74 years old	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	13.5
Habitat: More than 100,000 inhabitants and provincial capitals	Total persons who have used the Internet in the last 12 months	10,424,636
Habitat: More than 100,000 inhabitants and provincial capitals	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	47.6
Habitat: More than 100,000 inhabitants and provincial capitals	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	28.7
Habitat: More than 100,000 inhabitants and provincial capitals	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.8
Habitat: More than 100,000 inhabitants and provincial capitals	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	58.7
Habitat: More than 100,000 inhabitants and provincial capitals	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	38.8
Habitat: More than 100,000 inhabitants and provincial capitals	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	26.2
Habitat: 50,000 to 100,000 inhabitants	Total persons who have used the Internet in the last 12 months	2,316,895
Habitat: 50,000 to 100,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	44.9
Habitat: 50,000 to 100,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	25.5
Habitat: 50,000 to 100,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	17.5
Habitat: 50,000 to 100,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.3
Habitat: 50,000 to 100,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	35.7
Habitat: 50,000 to 100,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	24.2
Habitat: 20,000 to 50,000 inhabitants	Total persons who have used the Internet in the last 12 months	3,348,441
Habitat: 20,000 to 50,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	44.7
Habitat: 20,000 to 50,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	24.2
Habitat: 20,000 to 50,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	15.3
Habitat: 20,000 to 50,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	55.7
Habitat: 20,000 to 50,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	33.4
Habitat: 20,000 to 50,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.3
Habitat: 10,000 to 20,000 inhabitants	Total persons who have used the Internet in the last 12 months	2,816,066
Habitat: 10,000 to 20,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	41.9
Habitat: 10,000 to 20,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	24.2
Habitat: 10,000 to 20,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.5
Habitat: 10,000 to 20,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	51.7
Habitat: 10,000 to 20,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	32.5
Habitat: 10,000 to 20,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.4
Habitat: Less than 10,000 inhabitants	Total persons who have used the Internet in the last 12 months	4,190,803
Habitat: Less than 10,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	43.5
Habitat: Less than 10,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	24.2
Habitat: Less than 10,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.1
Habitat: Less than 10,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	53.5
Habitat: Less than 10,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	33.3
Habitat: Less than 10,000 inhabitants	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	22.4
Size of the household: Households with 1 member	Total persons who have used the Internet in the last 12 months	996,995
Size of the household: Households with 1 member	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	46.8
Size of the household: Households with 1 member	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	26.3
Size of the household: Households with 1 member	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	17.1
Size of the household: Households with 1 member	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	57.2
Size of the household: Households with 1 member	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	37.2
Size of the household: Households with 1 member	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	24.9
Size of the household: Households with 2 members	Total persons who have used the Internet in the last 12 months	4,167,269
Size of the household: Households with 2 members	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	46.0
Size of the household: Households with 2 members	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	25.6
Size of the household: Households with 2 members	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	15.9
Size of the household: Households with 2 members	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	55.9
Size of the household: Households with 2 members	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	34.9
Size of the household: Households with 2 members	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.0
Size of the household: Households with 3 members	Total persons who have used the Internet in the last 12 months	6,758,366
Size of the household: Households with 3 members	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.2
Size of the household: Households with 3 members	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	25.9
Size of the household: Households with 3 members	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	17.6
Size of the household: Households with 3 members	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.9
Size of the household: Households with 3 members	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	36.0
Size of the household: Households with 3 members	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.6
Size of the household: Households with 4 members	Total persons who have used the Internet in the last 12 months	8,212,555
Size of the household: Households with 4 members	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.5
Size of the household: Households with 4 members	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	27.7
Size of the household: Households with 4 members	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.8
Size of the household: Households with 4 members	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	55.7
Size of the household: Households with 4 members	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	37.1
Size of the household: Households with 4 members	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	26.6
Size of the household: Households with 5 or more memberss	Total persons who have used the Internet in the last 12 months	2,961,657
Size of the household: Households with 5 or more memberss	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	44.7
Size of the household: Households with 5 or more memberss	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	24.8
Size of the household: Households with 5 or more memberss	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	15.0
Size of the household: Households with 5 or more memberss	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.0
Size of the household: Households with 5 or more memberss	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	33.6
Size of the household: Households with 5 or more memberss	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	22.8
Nationality: Spanish	Total persons who have used the Internet in the last 12 months	19,926,011
Nationality: Spanish	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	47.4
Nationality: Spanish	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	27.7
Nationality: Spanish	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.2
Nationality: Spanish	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	58.1
Nationality: Spanish	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	37.4
Nationality: Spanish	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	25.7
Nationality: Foreign	Total persons who have used the Internet in the last 12 months	3,170,831
Nationality: Foreign	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	33.3
Nationality: Foreign	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	18.0
Nationality: Foreign	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	12.2
Nationality: Foreign	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	44.5
Nationality: Foreign	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	26.7
Nationality: Foreign	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	17.4