National Total	Autonomous Communities and Cities	Nature of the service	Total
National Total		Total persons who have used the Internet in the last 12 months	23,096,841
National Total		Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.5
National Total		Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	26.4
National Total		Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	17.4
National Total		Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.2
National Total		Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	35.9
National Total		Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	24.5
National Total	Andalucía	Total persons who have used the Internet in the last 12 months	3,861,993
National Total	Andalucía	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	41.1
National Total	Andalucía	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	24.9
National Total	Andalucía	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.4
National Total	Andalucía	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	50.2
National Total	Andalucía	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	33.2
National Total	Andalucía	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.9
National Total	Aragón	Total persons who have used the Internet in the last 12 months	684,891
National Total	Aragón	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	48.3
National Total	Aragón	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	27.6
National Total	Aragón	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	19.6
National Total	Aragón	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	60.9
National Total	Aragón	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	39.1
National Total	Aragón	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	25.7
National Total	Asturias, Principado de	Total persons who have used the Internet in the last 12 months	523,317
National Total	Asturias, Principado de	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	49.4
National Total	Asturias, Principado de	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	27.4
National Total	Asturias, Principado de	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	21.3
National Total	Asturias, Principado de	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	61.3
National Total	Asturias, Principado de	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	38.4
National Total	Asturias, Principado de	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	28.8
National Total	Balears, Illes	Total persons who have used the Internet in the last 12 months	624,923
National Total	Balears, Illes	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	37.7
National Total	Balears, Illes	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	21.2
National Total	Balears, Illes	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	13.0
National Total	Balears, Illes	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	43.1
National Total	Balears, Illes	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	25.9
National Total	Balears, Illes	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	17.0
National Total	Canarias	Total persons who have used the Internet in the last 12 months	952,009
National Total	Canarias	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	38.1
National Total	Canarias	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	19.8
National Total	Canarias	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	14.6
National Total	Canarias	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	47.4
National Total	Canarias	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	28.0
National Total	Canarias	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	19.9
National Total	Cantabria	Total persons who have used the Internet in the last 12 months	289,086
National Total	Cantabria	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	39.6
National Total	Cantabria	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	19.7
National Total	Cantabria	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	11.6
National Total	Cantabria	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	50.4
National Total	Cantabria	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	33.2
National Total	Cantabria	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	19.3
National Total	Castilla y León	Total persons who have used the Internet in the last 12 months	1,155,585
National Total	Castilla y León	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	52.6
National Total	Castilla y León	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	27.7
National Total	Castilla y León	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	20.1
National Total	Castilla y León	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	66.2
National Total	Castilla y León	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	40.1
National Total	Castilla y León	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	27.9
National Total	Castilla-La Mancha	Total persons who have used the Internet in the last 12 months	968,996
National Total	Castilla-La Mancha	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	50.3
National Total	Castilla-La Mancha	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	33.8
National Total	Castilla-La Mancha	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.4
National Total	Castilla-La Mancha	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	57.2
National Total	Castilla-La Mancha	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	41.3
National Total	Castilla-La Mancha	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.3
National Total	Cataluña	Total persons who have used the Internet in the last 12 months	4,031,338
National Total	Cataluña	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	43.3
National Total	Cataluña	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	23.3
National Total	Cataluña	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	17.0
National Total	Cataluña	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	52.9
National Total	Cataluña	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	31.7
National Total	Cataluña	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.8
National Total	Comunitat Valenciana	Total persons who have used the Internet in the last 12 months	2,459,125
National Total	Comunitat Valenciana	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	41.3
National Total	Comunitat Valenciana	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	25.5
National Total	Comunitat Valenciana	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	19.9
National Total	Comunitat Valenciana	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	57.0
National Total	Comunitat Valenciana	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	35.6
National Total	Comunitat Valenciana	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	27.5
National Total	Extremadura	Total persons who have used the Internet in the last 12 months	482,045
National Total	Extremadura	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.1
National Total	Extremadura	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	32.0
National Total	Extremadura	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	20.4
National Total	Extremadura	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	54.7
National Total	Extremadura	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	39.4
National Total	Extremadura	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	27.5
National Total	Galicia	Total persons who have used the Internet in the last 12 months	1,177,135
National Total	Galicia	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	50.6
National Total	Galicia	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	30.9
National Total	Galicia	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	19.6
National Total	Galicia	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	63.3
National Total	Galicia	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	42.9
National Total	Galicia	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	31.3
National Total	Madrid, Comunidad de	Total persons who have used the Internet in the last 12 months	3,574,950
National Total	Madrid, Comunidad de	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	53.9
National Total	Madrid, Comunidad de	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	31.8
National Total	Madrid, Comunidad de	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	15.5
National Total	Madrid, Comunidad de	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	64.6
National Total	Madrid, Comunidad de	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	42.8
National Total	Madrid, Comunidad de	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.6
National Total	Murcia, Región de	Total persons who have used the Internet in the last 12 months	645,832
National Total	Murcia, Región de	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	46.1
National Total	Murcia, Región de	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	28.2
National Total	Murcia, Región de	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.0
National Total	Murcia, Región de	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.9
National Total	Murcia, Región de	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	39.9
National Total	Murcia, Región de	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	29.5
National Total	Navarra, Comunidad Foral de	Total persons who have used the Internet in the last 12 months	309,017
National Total	Navarra, Comunidad Foral de	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	44.1
National Total	Navarra, Comunidad Foral de	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	21.2
National Total	Navarra, Comunidad Foral de	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	11.1
National Total	Navarra, Comunidad Foral de	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	54.7
National Total	Navarra, Comunidad Foral de	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	31.3
National Total	Navarra, Comunidad Foral de	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	18.1
National Total	País Vasco	Total persons who have used the Internet in the last 12 months	1,133,707
National Total	País Vasco	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	42.8
National Total	País Vasco	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	21.2
National Total	País Vasco	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	13.2
National Total	País Vasco	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	53.3
National Total	País Vasco	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	30.7
National Total	País Vasco	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	21.2
National Total	Rioja, La	Total persons who have used the Internet in the last 12 months	152,744
National Total	Rioja, La	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	44.9
National Total	Rioja, La	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	25.4
National Total	Rioja, La	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	12.4
National Total	Rioja, La	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	58.4
National Total	Rioja, La	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	33.2
National Total	Rioja, La	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	18.9
National Total	Ceuta	Total persons who have used the Internet in the last 12 months	35,044
National Total	Ceuta	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	44.5
National Total	Ceuta	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	43.3
National Total	Ceuta	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	19.6
National Total	Ceuta	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.4
National Total	Ceuta	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	52.5
National Total	Ceuta	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	31.1
National Total	Melilla	Total persons who have used the Internet in the last 12 months	35,102
National Total	Melilla	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	36.2
National Total	Melilla	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	18.7
National Total	Melilla	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.6
National Total	Melilla	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	41.3
National Total	Melilla	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	25.8
National Total	Melilla	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	21.4