National Total	Autonomous Communities and Cities	Reason	Total
National Total		Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	4,137,049
National Total		There was not a service available in the webpage	12.4
National Total		Technical glitches in the webpage when filling or sending the form	6.2
National Total		Lack of knowledge or ability	22.0
National Total		Concern about the protection and security of personal data	21.8
National Total		They do not have electronic signature or certificate	25.1
National Total		Because of other reasons	48.0
National Total	Andalucía	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	569,284
National Total	Andalucía	There was not a service available in the webpage	12.2
National Total	Andalucía	Technical glitches in the webpage when filling or sending the form	5.9
National Total	Andalucía	Lack of knowledge or ability	25.4
National Total	Andalucía	Concern about the protection and security of personal data	21.9
National Total	Andalucía	They do not have electronic signature or certificate	20.9
National Total	Andalucía	Because of other reasons	39.4
National Total	Aragón	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	101,392
National Total	Aragón	There was not a service available in the webpage	10.2
National Total	Aragón	Technical glitches in the webpage when filling or sending the form	7.9
National Total	Aragón	Lack of knowledge or ability	27.9
National Total	Aragón	Concern about the protection and security of personal data	19.7
National Total	Aragón	They do not have electronic signature or certificate	29.8
National Total	Aragón	Because of other reasons	51.1
National Total	Asturias, Principado de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	101,150
National Total	Asturias, Principado de	There was not a service available in the webpage	10.9
National Total	Asturias, Principado de	Technical glitches in the webpage when filling or sending the form	7.1
National Total	Asturias, Principado de	Lack of knowledge or ability	9.8
National Total	Asturias, Principado de	Concern about the protection and security of personal data	17.1
National Total	Asturias, Principado de	They do not have electronic signature or certificate	25.9
National Total	Asturias, Principado de	Because of other reasons	52.8
National Total	Balears, Illes	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	59,282
National Total	Balears, Illes	There was not a service available in the webpage	2.1
National Total	Balears, Illes	Technical glitches in the webpage when filling or sending the form	0.0
National Total	Balears, Illes	Lack of knowledge or ability	37.4
National Total	Balears, Illes	Concern about the protection and security of personal data	29.8
National Total	Balears, Illes	They do not have electronic signature or certificate	13.4
National Total	Balears, Illes	Because of other reasons	29.7
National Total	Canarias	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	177,817
National Total	Canarias	There was not a service available in the webpage	22.5
National Total	Canarias	Technical glitches in the webpage when filling or sending the form	6.2
National Total	Canarias	Lack of knowledge or ability	13.3
National Total	Canarias	Concern about the protection and security of personal data	34.0
National Total	Canarias	They do not have electronic signature or certificate	14.5
National Total	Canarias	Because of other reasons	42.8
National Total	Cantabria	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	79,067
National Total	Cantabria	There was not a service available in the webpage	7.7
National Total	Cantabria	Technical glitches in the webpage when filling or sending the form	5.6
National Total	Cantabria	Lack of knowledge or ability	23.3
National Total	Cantabria	Concern about the protection and security of personal data	21.3
National Total	Cantabria	They do not have electronic signature or certificate	11.0
National Total	Cantabria	Because of other reasons	46.6
National Total	Castilla y León	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	267,488
National Total	Castilla y León	There was not a service available in the webpage	8.0
National Total	Castilla y León	Technical glitches in the webpage when filling or sending the form	10.5
National Total	Castilla y León	Lack of knowledge or ability	12.5
National Total	Castilla y León	Concern about the protection and security of personal data	20.6
National Total	Castilla y León	They do not have electronic signature or certificate	33.4
National Total	Castilla y León	Because of other reasons	59.6
National Total	Castilla-La Mancha	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	181,363
National Total	Castilla-La Mancha	There was not a service available in the webpage	10.5
National Total	Castilla-La Mancha	Technical glitches in the webpage when filling or sending the form	14.1
National Total	Castilla-La Mancha	Lack of knowledge or ability	24.6
National Total	Castilla-La Mancha	Concern about the protection and security of personal data	30.5
National Total	Castilla-La Mancha	They do not have electronic signature or certificate	30.1
National Total	Castilla-La Mancha	Because of other reasons	55.1
National Total	Cataluña	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	370,153
National Total	Cataluña	There was not a service available in the webpage	3.3
National Total	Cataluña	Technical glitches in the webpage when filling or sending the form	1.9
National Total	Cataluña	Lack of knowledge or ability	31.3
National Total	Cataluña	Concern about the protection and security of personal data	21.9
National Total	Cataluña	They do not have electronic signature or certificate	9.3
National Total	Cataluña	Because of other reasons	50.8
National Total	Comunitat Valenciana	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	626,521
National Total	Comunitat Valenciana	There was not a service available in the webpage	16.2
National Total	Comunitat Valenciana	Technical glitches in the webpage when filling or sending the form	5.3
National Total	Comunitat Valenciana	Lack of knowledge or ability	30.2
National Total	Comunitat Valenciana	Concern about the protection and security of personal data	18.0
National Total	Comunitat Valenciana	They do not have electronic signature or certificate	34.3
National Total	Comunitat Valenciana	Because of other reasons	45.2
National Total	Extremadura	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	71,907
National Total	Extremadura	There was not a service available in the webpage	8.4
National Total	Extremadura	Technical glitches in the webpage when filling or sending the form	0.0
National Total	Extremadura	Lack of knowledge or ability	15.2
National Total	Extremadura	Concern about the protection and security of personal data	26.5
National Total	Extremadura	They do not have electronic signature or certificate	16.8
National Total	Extremadura	Because of other reasons	57.9
National Total	Galicia	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	250,009
National Total	Galicia	There was not a service available in the webpage	11.4
National Total	Galicia	Technical glitches in the webpage when filling or sending the form	6.2
National Total	Galicia	Lack of knowledge or ability	16.5
National Total	Galicia	Concern about the protection and security of personal data	21.5
National Total	Galicia	They do not have electronic signature or certificate	27.7
National Total	Galicia	Because of other reasons	41.4
National Total	Madrid, Comunidad de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	902,328
National Total	Madrid, Comunidad de	There was not a service available in the webpage	13.4
National Total	Madrid, Comunidad de	Technical glitches in the webpage when filling or sending the form	5.8
National Total	Madrid, Comunidad de	Lack of knowledge or ability	16.0
National Total	Madrid, Comunidad de	Concern about the protection and security of personal data	21.4
National Total	Madrid, Comunidad de	They do not have electronic signature or certificate	30.5
National Total	Madrid, Comunidad de	Because of other reasons	52.2
National Total	Murcia, Región de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	118,271
National Total	Murcia, Región de	There was not a service available in the webpage	17.5
National Total	Murcia, Región de	Technical glitches in the webpage when filling or sending the form	12.2
National Total	Murcia, Región de	Lack of knowledge or ability	21.5
National Total	Murcia, Región de	Concern about the protection and security of personal data	15.3
National Total	Murcia, Región de	They do not have electronic signature or certificate	24.3
National Total	Murcia, Región de	Because of other reasons	49.3
National Total	Navarra (Comunidad Foral de)	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	47,291
National Total	Navarra (Comunidad Foral de)	There was not a service available in the webpage	15.4
National Total	Navarra (Comunidad Foral de)	Technical glitches in the webpage when filling or sending the form	4.3
National Total	Navarra (Comunidad Foral de)	Lack of knowledge or ability	24.0
National Total	Navarra (Comunidad Foral de)	Concern about the protection and security of personal data	26.2
National Total	Navarra (Comunidad Foral de)	They do not have electronic signature or certificate	15.6
National Total	Navarra (Comunidad Foral de)	Because of other reasons	41.2
National Total	País Vasco	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	151,518
National Total	País Vasco	There was not a service available in the webpage	20.3
National Total	País Vasco	Technical glitches in the webpage when filling or sending the form	7.8
National Total	País Vasco	Lack of knowledge or ability	24.0
National Total	País Vasco	Concern about the protection and security of personal data	17.8
National Total	País Vasco	They do not have electronic signature or certificate	10.5
National Total	País Vasco	Because of other reasons	42.5
National Total	Rioja, La	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	46,254
National Total	Rioja, La	There was not a service available in the webpage	9.7
National Total	Rioja, La	Technical glitches in the webpage when filling or sending the form	1.6
National Total	Rioja, La	Lack of knowledge or ability	16.6
National Total	Rioja, La	Concern about the protection and security of personal data	22.5
National Total	Rioja, La	They do not have electronic signature or certificate	24.9
National Total	Rioja, La	Because of other reasons	64.0
National Total	Ceuta	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	9,938
National Total	Ceuta	There was not a service available in the webpage	12.0
National Total	Ceuta	Technical glitches in the webpage when filling or sending the form	8.2
National Total	Ceuta	Lack of knowledge or ability	0.0
National Total	Ceuta	Concern about the protection and security of personal data	35.1
National Total	Ceuta	They do not have electronic signature or certificate	45.1
National Total	Ceuta	Because of other reasons	57.2
National Total	Melilla	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	6,017
National Total	Melilla	There was not a service available in the webpage	15.3
National Total	Melilla	Technical glitches in the webpage when filling or sending the form	0.0
National Total	Melilla	Lack of knowledge or ability	12.6
National Total	Melilla	Concern about the protection and security of personal data	22.3
National Total	Melilla	They do not have electronic signature or certificate	51.4
National Total	Melilla	Because of other reasons	42.1