Demographic characteristics	Type of activity	Total
Total Persons	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	15,101,703
Total Persons	Tax return	43.5
Total Persons	Request of social protection benefits	20.0
Total Persons	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.6
Total Persons	Public libraries (availability of online catalogues and search tools)	15.8
Total Persons	Enrolment in higher education or university	16.1
Total Persons	Notification of change of residence	2.7
Sex: Male	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	8,025,717
Sex: Male	Tax return	46.9
Sex: Male	Request of social protection benefits	19.1
Sex: Male	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	34.1
Sex: Male	Public libraries (availability of online catalogues and search tools)	14.2
Sex: Male	Enrolment in higher education or university	13.9
Sex: Male	Notification of change of residence	2.7
Sex: Women	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,075,986
Sex: Women	Tax return	39.7
Sex: Women	Request of social protection benefits	21.0
Sex: Women	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.2
Sex: Women	Public libraries (availability of online catalogues and search tools)	17.6
Sex: Women	Enrolment in higher education or university	18.6
Sex: Women	Notification of change of residence	2.7
Age: 16 to 24 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,038,199
Age: 16 to 24 years old	Tax return	11.0
Age: 16 to 24 years old	Request of social protection benefits	19.0
Age: 16 to 24 years old	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	31.8
Age: 16 to 24 years old	Public libraries (availability of online catalogues and search tools)	29.9
Age: 16 to 24 years old	Enrolment in higher education or university	51.0
Age: 16 to 24 years old	Notification of change of residence	2.6
Age: 25 to 34 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,744,101
Age: 25 to 34 years old	Tax return	44.4
Age: 25 to 34 years old	Request of social protection benefits	25.1
Age: 25 to 34 years old	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	37.2
Age: 25 to 34 years old	Public libraries (availability of online catalogues and search tools)	16.7
Age: 25 to 34 years old	Enrolment in higher education or university	17.1
Age: 25 to 34 years old	Notification of change of residence	3.7
Age: 35 to 44 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,366,259
Age: 35 to 44 years old	Tax return	49.9
Age: 35 to 44 years old	Request of social protection benefits	18.0
Age: 35 to 44 years old	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.8
Age: 35 to 44 years old	Public libraries (availability of online catalogues and search tools)	11.0
Age: 35 to 44 years old	Enrolment in higher education or university	7.8
Age: 35 to 44 years old	Notification of change of residence	3.0
Age: 45 to 54 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,132,279
Age: 45 to 54 years old	Tax return	50.0
Age: 45 to 54 years old	Request of social protection benefits	19.9
Age: 45 to 54 years old	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	32.8
Age: 45 to 54 years old	Public libraries (availability of online catalogues and search tools)	12.9
Age: 45 to 54 years old	Enrolment in higher education or university	10.8
Age: 45 to 54 years old	Notification of change of residence	1.8
Age: 55 to 64 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,410,903
Age: 55 to 64 years old	Tax return	53.4
Age: 55 to 64 years old	Request of social protection benefits	17.2
Age: 55 to 64 years old	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	30.9
Age: 55 to 64 years old	Public libraries (availability of online catalogues and search tools)	13.1
Age: 55 to 64 years old	Enrolment in higher education or university	5.0
Age: 55 to 64 years old	Notification of change of residence	1.7
Age: 65 to 74 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	409,961
Age: 65 to 74 years old	Tax return	46.2
Age: 65 to 74 years old	Request of social protection benefits	9.7
Age: 65 to 74 years old	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	24.4
Age: 65 to 74 years old	Public libraries (availability of online catalogues and search tools)	20.5
Age: 65 to 74 years old	Enrolment in higher education or university	0.1
Age: 65 to 74 years old	Notification of change of residence	1.5
Habitat: 100,000 inhabitants and over and provincial capitals	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	6,950,150
Habitat: 100,000 inhabitants and over and provincial capitals	Tax return	46.2
Habitat: 100,000 inhabitants and over and provincial capitals	Request of social protection benefits	20.0
Habitat: 100,000 inhabitants and over and provincial capitals	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	34.9
Habitat: 100,000 inhabitants and over and provincial capitals	Public libraries (availability of online catalogues and search tools)	17.7
Habitat: 100,000 inhabitants and over and provincial capitals	Enrolment in higher education or university	16.4
Habitat: 100,000 inhabitants and over and provincial capitals	Notification of change of residence	3.6
Habitat: Between 50,000 and 100,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,486,089
Habitat: Between 50,000 and 100,000 inhabitants	Tax return	44.1
Habitat: Between 50,000 and 100,000 inhabitants	Request of social protection benefits	18.7
Habitat: Between 50,000 and 100,000 inhabitants	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	34.2
Habitat: Between 50,000 and 100,000 inhabitants	Public libraries (availability of online catalogues and search tools)	16.1
Habitat: Between 50,000 and 100,000 inhabitants	Enrolment in higher education or university	13.6
Habitat: Between 50,000 and 100,000 inhabitants	Notification of change of residence	2.1
Habitat: Between 20,000 and 50,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,373,024
Habitat: Between 20,000 and 50,000 inhabitants	Tax return	41.0
Habitat: Between 20,000 and 50,000 inhabitants	Request of social protection benefits	21.6
Habitat: Between 20,000 and 50,000 inhabitants	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	32.9
Habitat: Between 20,000 and 50,000 inhabitants	Public libraries (availability of online catalogues and search tools)	16.1
Habitat: Between 20,000 and 50,000 inhabitants	Enrolment in higher education or university	15.8
Habitat: Between 20,000 and 50,000 inhabitants	Notification of change of residence	2.3
Habitat: Between 10,000 and 20,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,659,832
Habitat: Between 10,000 and 20,000 inhabitants	Tax return	43.2
Habitat: Between 10,000 and 20,000 inhabitants	Request of social protection benefits	19.0
Habitat: Between 10,000 and 20,000 inhabitants	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	32.5
Habitat: Between 10,000 and 20,000 inhabitants	Public libraries (availability of online catalogues and search tools)	11.9
Habitat: Between 10,000 and 20,000 inhabitants	Enrolment in higher education or university	19.0
Habitat: Between 10,000 and 20,000 inhabitants	Notification of change of residence	1.8
Habitat:áLess than 10,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,632,607
Habitat:áLess than 10,000 inhabitants	Tax return	38.8
Habitat:áLess than 10,000 inhabitants	Request of social protection benefits	19.9
Habitat:áLess than 10,000 inhabitants	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	31.4
Habitat:áLess than 10,000 inhabitants	Public libraries (availability of online catalogues and search tools)	12.7
Habitat:áLess than 10,000 inhabitants	Enrolment in higher education or university	15.2
Habitat:áLess than 10,000 inhabitants	Notification of change of residence	1.6
Size of the household: Households with 1 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	864,878
Size of the household: Households with 1 members	Tax return	49.2
Size of the household: Households with 1 members	Request of social protection benefits	15.4
Size of the household: Households with 1 members	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	28.5
Size of the household: Households with 1 members	Public libraries (availability of online catalogues and search tools)	15.9
Size of the household: Households with 1 members	Enrolment in higher education or university	11.7
Size of the household: Households with 1 members	Notification of change of residence	3.1
Size of the household: Households with 2 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,172,740
Size of the household: Households with 2 members	Tax return	49.2
Size of the household: Households with 2 members	Request of social protection benefits	19.0
Size of the household: Households with 2 members	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.4
Size of the household: Households with 2 members	Public libraries (availability of online catalogues and search tools)	13.2
Size of the household: Households with 2 members	Enrolment in higher education or university	10.6
Size of the household: Households with 2 members	Notification of change of residence	3.1
Size of the household: Households with 3 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,486,373
Size of the household: Households with 3 members	Tax return	42.0
Size of the household: Households with 3 members	Request of social protection benefits	19.2
Size of the household: Households with 3 members	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	32.7
Size of the household: Households with 3 members	Public libraries (availability of online catalogues and search tools)	16.0
Size of the household: Households with 3 members	Enrolment in higher education or university	14.2
Size of the household: Households with 3 members	Notification of change of residence	2.6
Size of the household: Households with 4 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,993,457
Size of the household: Households with 4 members	Tax return	42.8
Size of the household: Households with 4 members	Request of social protection benefits	19.3
Size of the household: Households with 4 members	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	34.3
Size of the household: Households with 4 members	Public libraries (availability of online catalogues and search tools)	15.9
Size of the household: Households with 4 members	Enrolment in higher education or university	19.0
Size of the household: Households with 4 members	Notification of change of residence	2.4
Size of the household: Households with 5 or more members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,584,254
Size of the household: Households with 5 or more members	Tax return	35.8
Size of the household: Households with 5 or more members	Request of social protection benefits	29.1
Size of the household: Households with 5 or more members	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	37.6
Size of the household: Households with 5 or more members	Public libraries (availability of online catalogues and search tools)	19.9
Size of the household: Households with 5 or more members	Enrolment in higher education or university	25.6
Size of the household: Households with 5 or more members	Notification of change of residence	2.9
Nationality: Spanish	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	13,651,364
Nationality: Spanish	Tax return	44.8
Nationality: Spanish	Request of social protection benefits	19.0
Nationality: Spanish	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	32.9
Nationality: Spanish	Public libraries (availability of online catalogues and search tools)	16.2
Nationality: Spanish	Enrolment in higher education or university	16.7
Nationality: Spanish	Notification of change of residence	2.2
Nationality: foreign	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,450,338
Nationality: foreign	Tax return	31.9
Nationality: foreign	Request of social protection benefits	29.1
Nationality: foreign	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	40.6
Nationality: foreign	Public libraries (availability of online catalogues and search tools)	11.8
Nationality: foreign	Enrolment in higher education or university	10.8
Nationality: foreign	Notification of change of residence	7.4