Socio-economic characteristics	Type of activity	Total
Total Persons	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	15,101,703
Total Persons	Tax return	43.5
Total Persons	Request of social protection benefits	20.0
Total Persons	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.6
Total Persons	Public libraries (availability of online catalogues and search tools)	15.8
Total Persons	Enrolment in higher education or university	16.1
Total Persons	Notification of change of residence	2.7
Studies completed: Illiterate	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	0
Studies completed: Illiterate	Tax return	..
Studies completed: Illiterate	Request of social protection benefits	..
Studies completed: Illiterate	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	..
Studies completed: Illiterate	Public libraries (availability of online catalogues and search tools)	..
Studies completed: Illiterate	Enrolment in higher education or university	..
Studies completed: Illiterate	Notification of change of residence	..
Studies completed: Primary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	471,040
Studies completed: Primary Education	Tax return	28.4
Studies completed: Primary Education	Request of social protection benefits	19.2
Studies completed: Primary Education	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	16.5
Studies completed: Primary Education	Public libraries (availability of online catalogues and search tools)	8.5
Studies completed: Primary Education	Enrolment in higher education or university	2.6
Studies completed: Primary Education	Notification of change of residence	2.5
Studies completed: First stage Secondary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,695,478
Studies completed: First stage Secondary Education	Tax return	29.1
Studies completed: First stage Secondary Education	Request of social protection benefits	22.1
Studies completed: First stage Secondary Education	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	29.4
Studies completed: First stage Secondary Education	Public libraries (availability of online catalogues and search tools)	9.5
Studies completed: First stage Secondary Education	Enrolment in higher education or university	6.7
Studies completed: First stage Secondary Education	Notification of change of residence	2.1
Studies completed: Second stage Secondary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,338,176
Studies completed: Second stage Secondary Education	Tax return	38.1
Studies completed: Second stage Secondary Education	Request of social protection benefits	20.6
Studies completed: Second stage Secondary Education	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	31.4
Studies completed: Second stage Secondary Education	Public libraries (availability of online catalogues and search tools)	15.4
Studies completed: Second stage Secondary Education	Enrolment in higher education or university	22.9
Studies completed: Second stage Secondary Education	Notification of change of residence	2.4
Studies completed: Advanced Vocational Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,094,681
Studies completed: Advanced Vocational Education	Tax return	47.9
Studies completed: Advanced Vocational Education	Request of social protection benefits	23.2
Studies completed: Advanced Vocational Education	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	35.3
Studies completed: Advanced Vocational Education	Public libraries (availability of online catalogues and search tools)	13.1
Studies completed: Advanced Vocational Education	Enrolment in higher education or university	13.1
Studies completed: Advanced Vocational Education	Notification of change of residence	2.6
Studies completed: Higher Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	5,491,749
Studies completed: Higher Education	Tax return	54.6
Studies completed: Higher Education	Request of social protection benefits	17.4
Studies completed: Higher Education	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	38.2
Studies completed: Higher Education	Public libraries (availability of online catalogues and search tools)	20.9
Studies completed: Higher Education	Enrolment in higher education or university	17.7
Studies completed: Higher Education	Notification of change of residence	3.3
Studies completed: Other	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	10,578
Studies completed: Other	Tax return	25.5
Studies completed: Other	Request of social protection benefits	0.0
Studies completed: Other	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	61.8
Studies completed: Other	Public libraries (availability of online catalogues and search tools)	0.0
Studies completed: Other	Enrolment in higher education or university	0.0
Studies completed: Other	Notification of change of residence	0.0
Employment situation: Employed and economically active	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	9,055,348
Employment situation: Employed and economically active	Tax return	53.4
Employment situation: Employed and economically active	Request of social protection benefits	13.3
Employment situation: Employed and economically active	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	34.7
Employment situation: Employed and economically active	Public libraries (availability of online catalogues and search tools)	13.1
Employment situation: Employed and economically active	Enrolment in higher education or university	11.2
Employment situation: Employed and economically active	Notification of change of residence	2.8
Employment situation: Unemployed and economically active	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,979,160
Employment situation: Unemployed and economically active	Tax return	34.6
Employment situation: Unemployed and economically active	Request of social protection benefits	41.5
Employment situation: Unemployed and economically active	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	32.5
Employment situation: Unemployed and economically active	Public libraries (availability of online catalogues and search tools)	13.0
Employment situation: Unemployed and economically active	Enrolment in higher education or university	8.0
Employment situation: Unemployed and economically active	Notification of change of residence	2.7
Employment situation: Economically inactive population: Students	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,728,387
Employment situation: Economically inactive population: Students	Tax return	9.3
Employment situation: Economically inactive population: Students	Request of social protection benefits	18.0
Employment situation: Economically inactive population: Students	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.2
Employment situation: Economically inactive population: Students	Public libraries (availability of online catalogues and search tools)	38.4
Employment situation: Economically inactive population: Students	Enrolment in higher education or university	64.9
Employment situation: Economically inactive population: Students	Notification of change of residence	3.2
Employment situation: Economically inactive population: Household chores	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	427,163
Employment situation: Economically inactive population: Household chores	Tax return	30.5
Employment situation: Economically inactive population: Household chores	Request of social protection benefits	22.9
Employment situation: Economically inactive population: Household chores	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.2
Employment situation: Economically inactive population: Household chores	Public libraries (availability of online catalogues and search tools)	5.1
Employment situation: Economically inactive population: Household chores	Enrolment in higher education or university	4.8
Employment situation: Economically inactive population: Household chores	Notification of change of residence	3.0
Employment situation: Inactive population: Pensioners	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	768,187
Employment situation: Inactive population: Pensioners	Tax return	47.7
Employment situation: Inactive population: Pensioners	Request of social protection benefits	15.6
Employment situation: Inactive population: Pensioners	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	28.3
Employment situation: Inactive population: Pensioners	Public libraries (availability of online catalogues and search tools)	14.0
Employment situation: Inactive population: Pensioners	Enrolment in higher education or university	2.8
Employment situation: Inactive population: Pensioners	Notification of change of residence	1.0
Employment situation: Other situation	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	143,457
Employment situation: Other situation	Tax return	32.6
Employment situation: Other situation	Request of social protection benefits	32.4
Employment situation: Other situation	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	22.2
Employment situation: Other situation	Public libraries (availability of online catalogues and search tools)	8.6
Employment situation: Other situation	Enrolment in higher education or university	10.0
Employment situation: Other situation	Notification of change of residence	0.0
Professional status (in main job): Worker employed by others	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,564,645
Professional status (in main job): Worker employed by others	Tax return	55.9
Professional status (in main job): Worker employed by others	Request of social protection benefits	14.1
Professional status (in main job): Worker employed by others	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	34.6
Professional status (in main job): Worker employed by others	Public libraries (availability of online catalogues and search tools)	13.5
Professional status (in main job): Worker employed by others	Enrolment in higher education or university	11.8
Professional status (in main job): Worker employed by others	Notification of change of residence	2.9
Professional status (in main job): Self-employed or freelance workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,490,703
Professional status (in main job): Self-employed or freelance workers	Tax return	40.8
Professional status (in main job): Self-employed or freelance workers	Request of social protection benefits	9.4
Professional status (in main job): Self-employed or freelance workers	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	35.4
Professional status (in main job): Self-employed or freelance workers	Public libraries (availability of online catalogues and search tools)	11.5
Professional status (in main job): Self-employed or freelance workers	Enrolment in higher education or university	8.2
Professional status (in main job): Self-employed or freelance workers	Notification of change of residence	2.2
Main occupation: Manual	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,666,454
Main occupation: Manual	Tax return	40.6
Main occupation: Manual	Request of social protection benefits	14.1
Main occupation: Manual	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	32.4
Main occupation: Manual	Public libraries (availability of online catalogues and search tools)	8.7
Main occupation: Manual	Enrolment in higher education or university	6.4
Main occupation: Manual	Notification of change of residence	2.2
Main occupation: Non-manual	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,388,894
Main occupation: Non-manual	Tax return	56.3
Main occupation: Non-manual	Request of social protection benefits	13.2
Main occupation: Non-manual	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	35.3
Main occupation: Non-manual	Public libraries (availability of online catalogues and search tools)	14.1
Main occupation: Non-manual	Enrolment in higher education or university	12.3
Main occupation: Non-manual	Notification of change of residence	2.9
Main occupation: ICT workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	449,378
Main occupation: ICT workers	Tax return	78.9
Main occupation: ICT workers	Request of social protection benefits	18.0
Main occupation: ICT workers	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	52.5
Main occupation: ICT workers	Public libraries (availability of online catalogues and search tools)	12.0
Main occupation: ICT workers	Enrolment in higher education or university	11.5
Main occupation: ICT workers	Notification of change of residence	6.2
Main occupation: Other workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	8,605,969
Main occupation: Other workers	Tax return	52.1
Main occupation: Other workers	Request of social protection benefits	13.1
Main occupation: Other workers	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.8
Main occupation: Other workers	Public libraries (availability of online catalogues and search tools)	13.2
Main occupation: Other workers	Enrolment in higher education or university	11.2
Main occupation: Other workers	Notification of change of residence	2.6
Net household monthly income: Less than 900 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,444,541
Net household monthly income: Less than 900 Euros	Tax return	26.7
Net household monthly income: Less than 900 Euros	Request of social protection benefits	31.2
Net household monthly income: Less than 900 Euros	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	30.0
Net household monthly income: Less than 900 Euros	Public libraries (availability of online catalogues and search tools)	9.8
Net household monthly income: Less than 900 Euros	Enrolment in higher education or university	9.7
Net household monthly income: Less than 900 Euros	Notification of change of residence	3.1
Net household monthly income: 901 to 1,600 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,701,398
Net household monthly income: 901 to 1,600 Euros	Tax return	38.4
Net household monthly income: 901 to 1,600 Euros	Request of social protection benefits	25.3
Net household monthly income: 901 to 1,600 Euros	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	32.2
Net household monthly income: 901 to 1,600 Euros	Public libraries (availability of online catalogues and search tools)	15.6
Net household monthly income: 901 to 1,600 Euros	Enrolment in higher education or university	14.0
Net household monthly income: 901 to 1,600 Euros	Notification of change of residence	2.4
Net household monthly income: 1,601 to 2,500 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,886,776
Net household monthly income: 1,601 to 2,500 Euros	Tax return	48.4
Net household monthly income: 1,601 to 2,500 Euros	Request of social protection benefits	15.9
Net household monthly income: 1,601 to 2,500 Euros	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	34.9
Net household monthly income: 1,601 to 2,500 Euros	Public libraries (availability of online catalogues and search tools)	17.3
Net household monthly income: 1,601 to 2,500 Euros	Enrolment in higher education or university	16.0
Net household monthly income: 1,601 to 2,500 Euros	Notification of change of residence	2.9
Net household monthly income: More than 2,500 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,194,241
Net household monthly income: More than 2,500 Euros	Tax return	57.0
Net household monthly income: More than 2,500 Euros	Request of social protection benefits	15.6
Net household monthly income: More than 2,500 Euros	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	39.3
Net household monthly income: More than 2,500 Euros	Public libraries (availability of online catalogues and search tools)	17.5
Net household monthly income: More than 2,500 Euros	Enrolment in higher education or university	18.0
Net household monthly income: More than 2,500 Euros	Notification of change of residence	2.9
Net household monthly income: DK/NA	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,874,747
Net household monthly income: DK/NA	Tax return	39.9
Net household monthly income: DK/NA	Request of social protection benefits	17.4
Net household monthly income: DK/NA	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	30.7
Net household monthly income: DK/NA	Public libraries (availability of online catalogues and search tools)	15.7
Net household monthly income: DK/NA	Enrolment in higher education or university	19.0
Net household monthly income: DK/NA	Notification of change of residence	2.5