Demographic characteristics	Problems registered	Total
Total Persons	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	15,101,703
Total Persons	Technical glitches in the webpage	26.8
Total Persons	Insufficient, unclear or outdated information	28.1
Total Persons	Assistance needed but not found (neither online nor offline)	18.6
Total Persons	Other problems	10.8
Total Persons	No problems registered	57.6
Sex: Male	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	8,025,717
Sex: Male	Technical glitches in the webpage	26.8
Sex: Male	Insufficient, unclear or outdated information	29.8
Sex: Male	Assistance needed but not found (neither online nor offline)	20.3
Sex: Male	Other problems	11.4
Sex: Male	No problems registered	57.2
Sex: Women	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,075,986
Sex: Women	Technical glitches in the webpage	27.0
Sex: Women	Insufficient, unclear or outdated information	26.2
Sex: Women	Assistance needed but not found (neither online nor offline)	16.7
Sex: Women	Other problems	10.2
Sex: Women	No problems registered	58.1
Age: 16 to 24 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,038,199
Age: 16 to 24 years old	Technical glitches in the webpage	27.9
Age: 16 to 24 years old	Insufficient, unclear or outdated information	28.0
Age: 16 to 24 years old	Assistance needed but not found (neither online nor offline)	17.1
Age: 16 to 24 years old	Other problems	9.5
Age: 16 to 24 years old	No problems registered	54.0
Age: 25 to 34 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,744,101
Age: 25 to 34 years old	Technical glitches in the webpage	31.4
Age: 25 to 34 years old	Insufficient, unclear or outdated information	32.0
Age: 25 to 34 years old	Assistance needed but not found (neither online nor offline)	21.1
Age: 25 to 34 years old	Other problems	12.5
Age: 25 to 34 years old	No problems registered	53.2
Age: 35 to 44 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,366,259
Age: 35 to 44 years old	Technical glitches in the webpage	25.7
Age: 35 to 44 years old	Insufficient, unclear or outdated information	27.5
Age: 35 to 44 years old	Assistance needed but not found (neither online nor offline)	18.1
Age: 35 to 44 years old	Other problems	9.7
Age: 35 to 44 years old	No problems registered	59.7
Age: 45 to 54 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,132,279
Age: 45 to 54 years old	Technical glitches in the webpage	26.2
Age: 45 to 54 years old	Insufficient, unclear or outdated information	26.9
Age: 45 to 54 years old	Assistance needed but not found (neither online nor offline)	17.7
Age: 45 to 54 years old	Other problems	11.4
Age: 45 to 54 years old	No problems registered	58.7
Age: 55 to 64 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,410,903
Age: 55 to 64 years old	Technical glitches in the webpage	21.7
Age: 55 to 64 years old	Insufficient, unclear or outdated information	25.6
Age: 55 to 64 years old	Assistance needed but not found (neither online nor offline)	17.8
Age: 55 to 64 years old	Other problems	10.8
Age: 55 to 64 years old	No problems registered	62.5
Age: 65 to 74 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	409,961
Age: 65 to 74 years old	Technical glitches in the webpage	15.6
Age: 65 to 74 years old	Insufficient, unclear or outdated information	19.0
Age: 65 to 74 years old	Assistance needed but not found (neither online nor offline)	18.7
Age: 65 to 74 years old	Other problems	8.9
Age: 65 to 74 years old	No problems registered	68.6
Habitat: 100,000 inhabitants and over and provincial capitals	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	6,950,150
Habitat: 100,000 inhabitants and over and provincial capitals	Technical glitches in the webpage	27.9
Habitat: 100,000 inhabitants and over and provincial capitals	Insufficient, unclear or outdated information	30.5
Habitat: 100,000 inhabitants and over and provincial capitals	Assistance needed but not found (neither online nor offline)	19.9
Habitat: 100,000 inhabitants and over and provincial capitals	Other problems	11.2
Habitat: 100,000 inhabitants and over and provincial capitals	No problems registered	54.4
Habitat: Between 50,000 and 100,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,486,089
Habitat: Between 50,000 and 100,000 inhabitants	Technical glitches in the webpage	26.5
Habitat: Between 50,000 and 100,000 inhabitants	Insufficient, unclear or outdated information	27.6
Habitat: Between 50,000 and 100,000 inhabitants	Assistance needed but not found (neither online nor offline)	22.0
Habitat: Between 50,000 and 100,000 inhabitants	Other problems	12.7
Habitat: Between 50,000 and 100,000 inhabitants	No problems registered	58.9
Habitat: Between 20,000 and 50,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,373,024
Habitat: Between 20,000 and 50,000 inhabitants	Technical glitches in the webpage	25.8
Habitat: Between 20,000 and 50,000 inhabitants	Insufficient, unclear or outdated information	26.1
Habitat: Between 20,000 and 50,000 inhabitants	Assistance needed but not found (neither online nor offline)	17.3
Habitat: Between 20,000 and 50,000 inhabitants	Other problems	9.4
Habitat: Between 20,000 and 50,000 inhabitants	No problems registered	60.0
Habitat: Between 10,000 and 20,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,659,832
Habitat: Between 10,000 and 20,000 inhabitants	Technical glitches in the webpage	22.8
Habitat: Between 10,000 and 20,000 inhabitants	Insufficient, unclear or outdated information	24.2
Habitat: Between 10,000 and 20,000 inhabitants	Assistance needed but not found (neither online nor offline)	16.3
Habitat: Between 10,000 and 20,000 inhabitants	Other problems	7.3
Habitat: Between 10,000 and 20,000 inhabitants	No problems registered	63.9
Habitat:áLess than 10,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,632,607
Habitat:áLess than 10,000 inhabitants	Technical glitches in the webpage	27.9
Habitat:áLess than 10,000 inhabitants	Insufficient, unclear or outdated information	26.6
Habitat:áLess than 10,000 inhabitants	Assistance needed but not found (neither online nor offline)	15.8
Habitat:áLess than 10,000 inhabitants	Other problems	12.4
Habitat:áLess than 10,000 inhabitants	No problems registered	59.2
Size of the household: Households with 1 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	864,878
Size of the household: Households with 1 members	Technical glitches in the webpage	27.6
Size of the household: Households with 1 members	Insufficient, unclear or outdated information	32.0
Size of the household: Households with 1 members	Assistance needed but not found (neither online nor offline)	22.2
Size of the household: Households with 1 members	Other problems	12.6
Size of the household: Households with 1 members	No problems registered	54.1
Size of the household: Households with 2 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,172,740
Size of the household: Households with 2 members	Technical glitches in the webpage	25.7
Size of the household: Households with 2 members	Insufficient, unclear or outdated information	28.1
Size of the household: Households with 2 members	Assistance needed but not found (neither online nor offline)	19.0
Size of the household: Households with 2 members	Other problems	11.5
Size of the household: Households with 2 members	No problems registered	58.0
Size of the household: Households with 3 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,486,373
Size of the household: Households with 3 members	Technical glitches in the webpage	28.6
Size of the household: Households with 3 members	Insufficient, unclear or outdated information	27.1
Size of the household: Households with 3 members	Assistance needed but not found (neither online nor offline)	19.3
Size of the household: Households with 3 members	Other problems	11.4
Size of the household: Households with 3 members	No problems registered	58.1
Size of the household: Households with 4 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,993,457
Size of the household: Households with 4 members	Technical glitches in the webpage	25.7
Size of the household: Households with 4 members	Insufficient, unclear or outdated information	28.6
Size of the household: Households with 4 members	Assistance needed but not found (neither online nor offline)	17.8
Size of the household: Households with 4 members	Other problems	10.1
Size of the household: Households with 4 members	No problems registered	57.1
Size of the household: Households with 5 or more members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,584,254
Size of the household: Households with 5 or more members	Technical glitches in the webpage	27.5
Size of the household: Households with 5 or more members	Insufficient, unclear or outdated information	27.7
Size of the household: Households with 5 or more members	Assistance needed but not found (neither online nor offline)	16.5
Size of the household: Households with 5 or more members	Other problems	9.1
Size of the household: Households with 5 or more members	No problems registered	59.1
Nationality: Spanish	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	13,651,364
Nationality: Spanish	Technical glitches in the webpage	26.4
Nationality: Spanish	Insufficient, unclear or outdated information	27.6
Nationality: Spanish	Assistance needed but not found (neither online nor offline)	17.9
Nationality: Spanish	Other problems	11.1
Nationality: Spanish	No problems registered	57.9
Nationality: foreign	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,450,338
Nationality: foreign	Technical glitches in the webpage	31.3
Nationality: foreign	Insufficient, unclear or outdated information	32.9
Nationality: foreign	Assistance needed but not found (neither online nor offline)	25.1
Nationality: foreign	Other problems	8.6
Nationality: foreign	No problems registered	54.7