Socio-economic characteristics	Problems registered	Total
Total Persons	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	15,101,703
Total Persons	Technical glitches in the webpage	26.8
Total Persons	Insufficient, unclear or outdated information	28.1
Total Persons	Assistance needed but not found (neither online nor offline)	18.6
Total Persons	Other problems	10.8
Total Persons	No problem registered	57.6
Studies completed: Illiterate	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	0
Studies completed: Illiterate	Technical glitches in the webpage	..
Studies completed: Illiterate	Insufficient, unclear or outdated information	..
Studies completed: Illiterate	Assistance needed but not found (neither online nor offline)	..
Studies completed: Illiterate	Other problems	..
Studies completed: Illiterate	No problem registered	..
Studies completed: Primary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	471,040
Studies completed: Primary Education	Technical glitches in the webpage	18.3
Studies completed: Primary Education	Insufficient, unclear or outdated information	18.9
Studies completed: Primary Education	Assistance needed but not found (neither online nor offline)	17.7
Studies completed: Primary Education	Other problems	6.6
Studies completed: Primary Education	No problem registered	69.5
Studies completed: First stage Secondary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,695,478
Studies completed: First stage Secondary Education	Technical glitches in the webpage	22.5
Studies completed: First stage Secondary Education	Insufficient, unclear or outdated information	24.5
Studies completed: First stage Secondary Education	Assistance needed but not found (neither online nor offline)	17.7
Studies completed: First stage Secondary Education	Other problems	9.7
Studies completed: First stage Secondary Education	No problem registered	63.7
Studies completed: Second stage Secondary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,338,176
Studies completed: Second stage Secondary Education	Technical glitches in the webpage	26.1
Studies completed: Second stage Secondary Education	Insufficient, unclear or outdated information	29.0
Studies completed: Second stage Secondary Education	Assistance needed but not found (neither online nor offline)	18.5
Studies completed: Second stage Secondary Education	Other problems	10.8
Studies completed: Second stage Secondary Education	No problem registered	55.8
Studies completed: Advanced Vocational Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,094,681
Studies completed: Advanced Vocational Education	Technical glitches in the webpage	30.0
Studies completed: Advanced Vocational Education	Insufficient, unclear or outdated information	30.7
Studies completed: Advanced Vocational Education	Assistance needed but not found (neither online nor offline)	19.2
Studies completed: Advanced Vocational Education	Other problems	9.4
Studies completed: Advanced Vocational Education	No problem registered	54.8
Studies completed: Higher Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	5,491,749
Studies completed: Higher Education	Technical glitches in the webpage	29.1
Studies completed: Higher Education	Insufficient, unclear or outdated information	29.1
Studies completed: Higher Education	Assistance needed but not found (neither online nor offline)	19.0
Studies completed: Higher Education	Other problems	12.3
Studies completed: Higher Education	No problem registered	56.2
Studies completed: Other	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	10,578
Studies completed: Other	Technical glitches in the webpage	0.0
Studies completed: Other	Insufficient, unclear or outdated information	0.0
Studies completed: Other	Assistance needed but not found (neither online nor offline)	0.0
Studies completed: Other	Other problems	61.8
Studies completed: Other	No problem registered	38.2
Employment situation: Employed and economically active	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	9,055,348
Employment situation: Employed and economically active	Technical glitches in the webpage	26.1
Employment situation: Employed and economically active	Insufficient, unclear or outdated information	28.4
Employment situation: Employed and economically active	Assistance needed but not found (neither online nor offline)	18.9
Employment situation: Employed and economically active	Other problems	11.0
Employment situation: Employed and economically active	No problem registered	58.6
Employment situation: Unemployed and economically active	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,979,160
Employment situation: Unemployed and economically active	Technical glitches in the webpage	29.9
Employment situation: Unemployed and economically active	Insufficient, unclear or outdated information	28.5
Employment situation: Unemployed and economically active	Assistance needed but not found (neither online nor offline)	19.6
Employment situation: Unemployed and economically active	Other problems	11.7
Employment situation: Unemployed and economically active	No problem registered	55.3
Employment situation: Economically inactive population: Students	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,728,387
Employment situation: Economically inactive population: Students	Technical glitches in the webpage	30.3
Employment situation: Economically inactive population: Students	Insufficient, unclear or outdated information	30.5
Employment situation: Economically inactive population: Students	Assistance needed but not found (neither online nor offline)	16.8
Employment situation: Economically inactive population: Students	Other problems	10.6
Employment situation: Economically inactive population: Students	No problem registered	51.3
Employment situation: Economically inactive population: Household chores	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	427,163
Employment situation: Economically inactive population: Household chores	Technical glitches in the webpage	25.1
Employment situation: Economically inactive population: Household chores	Insufficient, unclear or outdated information	23.9
Employment situation: Economically inactive population: Household chores	Assistance needed but not found (neither online nor offline)	20.9
Employment situation: Economically inactive population: Household chores	Other problems	6.0
Employment situation: Economically inactive population: Household chores	No problem registered	59.8
Employment situation: Inactive population: Pensioners	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	768,187
Employment situation: Inactive population: Pensioners	Technical glitches in the webpage	18.1
Employment situation: Inactive population: Pensioners	Insufficient, unclear or outdated information	18.6
Employment situation: Inactive population: Pensioners	Assistance needed but not found (neither online nor offline)	13.1
Employment situation: Inactive population: Pensioners	Other problems	9.4
Employment situation: Inactive population: Pensioners	No problem registered	70.3
Employment situation: Other situation	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	143,457
Employment situation: Other situation	Technical glitches in the webpage	23.8
Employment situation: Other situation	Insufficient, unclear or outdated information	38.9
Employment situation: Other situation	Assistance needed but not found (neither online nor offline)	23.3
Employment situation: Other situation	Other problems	5.5
Employment situation: Other situation	No problem registered	47.5
Professional status (in main job): Worker employed by others	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,564,645
Professional status (in main job): Worker employed by others	Technical glitches in the webpage	26.7
Professional status (in main job): Worker employed by others	Insufficient, unclear or outdated information	27.6
Professional status (in main job): Worker employed by others	Assistance needed but not found (neither online nor offline)	18.1
Professional status (in main job): Worker employed by others	Other problems	11.4
Professional status (in main job): Worker employed by others	No problem registered	59.0
Professional status (in main job): Self-employed or freelance workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,490,703
Professional status (in main job): Self-employed or freelance workers	Technical glitches in the webpage	22.9
Professional status (in main job): Self-employed or freelance workers	Insufficient, unclear or outdated information	32.6
Professional status (in main job): Self-employed or freelance workers	Assistance needed but not found (neither online nor offline)	23.0
Professional status (in main job): Self-employed or freelance workers	Other problems	9.0
Professional status (in main job): Self-employed or freelance workers	No problem registered	56.3
Main occupation: Manual	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,666,454
Main occupation: Manual	Technical glitches in the webpage	24.0
Main occupation: Manual	Insufficient, unclear or outdated information	27.1
Main occupation: Manual	Assistance needed but not found (neither online nor offline)	18.8
Main occupation: Manual	Other problems	9.0
Main occupation: Manual	No problem registered	61.5
Main occupation: Non-manual	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,388,894
Main occupation: Non-manual	Technical glitches in the webpage	26.5
Main occupation: Non-manual	Insufficient, unclear or outdated information	28.7
Main occupation: Non-manual	Assistance needed but not found (neither online nor offline)	18.9
Main occupation: Non-manual	Other problems	11.5
Main occupation: Non-manual	No problem registered	57.9
Main occupation: ICT workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	449,378
Main occupation: ICT workers	Technical glitches in the webpage	35.6
Main occupation: ICT workers	Insufficient, unclear or outdated information	43.2
Main occupation: ICT workers	Assistance needed but not found (neither online nor offline)	21.6
Main occupation: ICT workers	Other problems	16.7
Main occupation: ICT workers	No problem registered	45.3
Main occupation: Other workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	8,605,969
Main occupation: Other workers	Technical glitches in the webpage	25.6
Main occupation: Other workers	Insufficient, unclear or outdated information	27.6
Main occupation: Other workers	Assistance needed but not found (neither online nor offline)	18.8
Main occupation: Other workers	Other problems	10.7
Main occupation: Other workers	No problem registered	59.3
Net household monthly income: Less than 900 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,444,541
Net household monthly income: Less than 900 Euros	Technical glitches in the webpage	29.2
Net household monthly income: Less than 900 Euros	Insufficient, unclear or outdated information	28.7
Net household monthly income: Less than 900 Euros	Assistance needed but not found (neither online nor offline)	22.3
Net household monthly income: Less than 900 Euros	Other problems	13.2
Net household monthly income: Less than 900 Euros	No problem registered	55.7
Net household monthly income: 901 to 1,600 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,701,398
Net household monthly income: 901 to 1,600 Euros	Technical glitches in the webpage	29.5
Net household monthly income: 901 to 1,600 Euros	Insufficient, unclear or outdated information	29.7
Net household monthly income: 901 to 1,600 Euros	Assistance needed but not found (neither online nor offline)	19.6
Net household monthly income: 901 to 1,600 Euros	Other problems	10.8
Net household monthly income: 901 to 1,600 Euros	No problem registered	55.4
Net household monthly income: 1,601 to 2,500 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,886,776
Net household monthly income: 1,601 to 2,500 Euros	Technical glitches in the webpage	28.1
Net household monthly income: 1,601 to 2,500 Euros	Insufficient, unclear or outdated information	28.5
Net household monthly income: 1,601 to 2,500 Euros	Assistance needed but not found (neither online nor offline)	18.4
Net household monthly income: 1,601 to 2,500 Euros	Other problems	10.1
Net household monthly income: 1,601 to 2,500 Euros	No problem registered	56.3
Net household monthly income: More than 2,500 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,194,241
Net household monthly income: More than 2,500 Euros	Technical glitches in the webpage	26.5
Net household monthly income: More than 2,500 Euros	Insufficient, unclear or outdated information	30.0
Net household monthly income: More than 2,500 Euros	Assistance needed but not found (neither online nor offline)	19.3
Net household monthly income: More than 2,500 Euros	Other problems	10.7
Net household monthly income: More than 2,500 Euros	No problem registered	56.1
Net household monthly income: DK/NA	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,874,747
Net household monthly income: DK/NA	Technical glitches in the webpage	22.8
Net household monthly income: DK/NA	Insufficient, unclear or outdated information	24.7
Net household monthly income: DK/NA	Assistance needed but not found (neither online nor offline)	15.9
Net household monthly income: DK/NA	Other problems	10.6
Net household monthly income: DK/NA	No problem registered	62.7