Demographic characteristics	Level of satisfaction	Total
Total Persons	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	15,101,703
Total Persons	Ease of finding information: Basically satisfied	79.6
Total Persons	Ease of finding information: Basically dissatisfied	18.1
Total Persons	Ease of finding information: Non applicable	2.2
Total Persons	Usefulness of available information: Basically satisfied	85.3
Total Persons	Usefulness of available information: Basically dissatisfied	12.5
Total Persons	Usefulness of available information: Non applicable	2.2
Total Persons	Information provided during the process or application tracking: Basically satisfied	78.5
Total Persons	Information provided during the process or application tracking: Basically dissatisfied	14.2
Total Persons	Information provided during the process or application tracking: Non applicable	7.2
Total Persons	Ease of use of the services of the website: Basically satisfied	79.1
Total Persons	Ease of use of the services of the website: Basically dissatisfied	17.4
Total Persons	Ease of use of the services of the website: Non applicable	3.4
Sex: Male	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	8,025,717
Sex: Male	Ease of finding information: Basically satisfied	79.0
Sex: Male	Ease of finding information: Basically dissatisfied	19.1
Sex: Male	Ease of finding information: Non applicable	1.9
Sex: Male	Usefulness of available information: Basically satisfied	85.7
Sex: Male	Usefulness of available information: Basically dissatisfied	12.3
Sex: Male	Usefulness of available information: Non applicable	2.0
Sex: Male	Information provided during the process or application tracking: Basically satisfied	79.0
Sex: Male	Information provided during the process or application tracking: Basically dissatisfied	14.3
Sex: Male	Information provided during the process or application tracking: Non applicable	6.7
Sex: Male	Ease of use of the services of the website: Basically satisfied	77.5
Sex: Male	Ease of use of the services of the website: Basically dissatisfied	19.3
Sex: Male	Ease of use of the services of the website: Non applicable	3.2
Sex: Women	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,075,986
Sex: Women	Ease of finding information: Basically satisfied	80.3
Sex: Women	Ease of finding information: Basically dissatisfied	17.0
Sex: Women	Ease of finding information: Non applicable	2.7
Sex: Women	Usefulness of available information: Basically satisfied	84.9
Sex: Women	Usefulness of available information: Basically dissatisfied	12.7
Sex: Women	Usefulness of available information: Non applicable	2.4
Sex: Women	Information provided during the process or application tracking: Basically satisfied	78.0
Sex: Women	Information provided during the process or application tracking: Basically dissatisfied	14.1
Sex: Women	Information provided during the process or application tracking: Non applicable	7.9
Sex: Women	Ease of use of the services of the website: Basically satisfied	80.9
Sex: Women	Ease of use of the services of the website: Basically dissatisfied	15.3
Sex: Women	Ease of use of the services of the website: Non applicable	3.7
Age: 16 to 24 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,038,199
Age: 16 to 24 years old	Ease of finding information: Basically satisfied	81.8
Age: 16 to 24 years old	Ease of finding information: Basically dissatisfied	17.1
Age: 16 to 24 years old	Ease of finding information: Non applicable	1.1
Age: 16 to 24 years old	Usefulness of available information: Basically satisfied	88.4
Age: 16 to 24 years old	Usefulness of available information: Basically dissatisfied	10.6
Age: 16 to 24 years old	Usefulness of available information: Non applicable	1.0
Age: 16 to 24 years old	Information provided during the process or application tracking: Basically satisfied	82.1
Age: 16 to 24 years old	Information provided during the process or application tracking: Basically dissatisfied	13.1
Age: 16 to 24 years old	Information provided during the process or application tracking: Non applicable	4.8
Age: 16 to 24 years old	Ease of use of the services of the website: Basically satisfied	83.7
Age: 16 to 24 years old	Ease of use of the services of the website: Basically dissatisfied	14.0
Age: 16 to 24 years old	Ease of use of the services of the website: Non applicable	2.3
Age: 25 to 34 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,744,101
Age: 25 to 34 years old	Ease of finding information: Basically satisfied	76.7
Age: 25 to 34 years old	Ease of finding information: Basically dissatisfied	21.2
Age: 25 to 34 years old	Ease of finding information: Non applicable	2.1
Age: 25 to 34 years old	Usefulness of available information: Basically satisfied	82.1
Age: 25 to 34 years old	Usefulness of available information: Basically dissatisfied	15.6
Age: 25 to 34 years old	Usefulness of available information: Non applicable	2.4
Age: 25 to 34 years old	Information provided during the process or application tracking: Basically satisfied	76.8
Age: 25 to 34 years old	Information provided during the process or application tracking: Basically dissatisfied	16.5
Age: 25 to 34 years old	Information provided during the process or application tracking: Non applicable	6.7
Age: 25 to 34 years old	Ease of use of the services of the website: Basically satisfied	77.5
Age: 25 to 34 years old	Ease of use of the services of the website: Basically dissatisfied	19.7
Age: 25 to 34 years old	Ease of use of the services of the website: Non applicable	2.8
Age: 35 to 44 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,366,259
Age: 35 to 44 years old	Ease of finding information: Basically satisfied	79.8
Age: 35 to 44 years old	Ease of finding information: Basically dissatisfied	18.4
Age: 35 to 44 years old	Ease of finding information: Non applicable	1.8
Age: 35 to 44 years old	Usefulness of available information: Basically satisfied	84.5
Age: 35 to 44 years old	Usefulness of available information: Basically dissatisfied	13.4
Age: 35 to 44 years old	Usefulness of available information: Non applicable	2.1
Age: 35 to 44 years old	Information provided during the process or application tracking: Basically satisfied	78.6
Age: 35 to 44 years old	Information provided during the process or application tracking: Basically dissatisfied	14.5
Age: 35 to 44 years old	Information provided during the process or application tracking: Non applicable	6.9
Age: 35 to 44 years old	Ease of use of the services of the website: Basically satisfied	80.1
Age: 35 to 44 years old	Ease of use of the services of the website: Basically dissatisfied	16.4
Age: 35 to 44 years old	Ease of use of the services of the website: Non applicable	3.5
Age: 45 to 54 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,132,279
Age: 45 to 54 years old	Ease of finding information: Basically satisfied	81.6
Age: 45 to 54 years old	Ease of finding information: Basically dissatisfied	15.5
Age: 45 to 54 years old	Ease of finding information: Non applicable	2.9
Age: 45 to 54 years old	Usefulness of available information: Basically satisfied	87.6
Age: 45 to 54 years old	Usefulness of available information: Basically dissatisfied	10.4
Age: 45 to 54 years old	Usefulness of available information: Non applicable	2.1
Age: 45 to 54 years old	Information provided during the process or application tracking: Basically satisfied	78.8
Age: 45 to 54 years old	Information provided during the process or application tracking: Basically dissatisfied	13.0
Age: 45 to 54 years old	Information provided during the process or application tracking: Non applicable	8.2
Age: 45 to 54 years old	Ease of use of the services of the website: Basically satisfied	79.2
Age: 45 to 54 years old	Ease of use of the services of the website: Basically dissatisfied	17.2
Age: 45 to 54 years old	Ease of use of the services of the website: Non applicable	3.5
Age: 55 to 64 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,410,903
Age: 55 to 64 years old	Ease of finding information: Basically satisfied	80.4
Age: 55 to 64 years old	Ease of finding information: Basically dissatisfied	17.1
Age: 55 to 64 years old	Ease of finding information: Non applicable	2.5
Age: 55 to 64 years old	Usefulness of available information: Basically satisfied	88.0
Age: 55 to 64 years old	Usefulness of available information: Basically dissatisfied	9.2
Age: 55 to 64 years old	Usefulness of available information: Non applicable	2.7
Age: 55 to 64 years old	Information provided during the process or application tracking: Basically satisfied	78.8
Age: 55 to 64 years old	Information provided during the process or application tracking: Basically dissatisfied	11.7
Age: 55 to 64 years old	Information provided during the process or application tracking: Non applicable	9.4
Age: 55 to 64 years old	Ease of use of the services of the website: Basically satisfied	74.3
Age: 55 to 64 years old	Ease of use of the services of the website: Basically dissatisfied	20.8
Age: 55 to 64 years old	Ease of use of the services of the website: Non applicable	4.9
Age: 65 to 74 years old	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	409,961
Age: 65 to 74 years old	Ease of finding information: Basically satisfied	76.3
Age: 65 to 74 years old	Ease of finding information: Basically dissatisfied	16.0
Age: 65 to 74 years old	Ease of finding information: Non applicable	7.6
Age: 65 to 74 years old	Usefulness of available information: Basically satisfied	81.3
Age: 65 to 74 years old	Usefulness of available information: Basically dissatisfied	11.3
Age: 65 to 74 years old	Usefulness of available information: Non applicable	7.4
Age: 65 to 74 years old	Information provided during the process or application tracking: Basically satisfied	72.9
Age: 65 to 74 years old	Information provided during the process or application tracking: Basically dissatisfied	14.0
Age: 65 to 74 years old	Information provided during the process or application tracking: Non applicable	13.2
Age: 65 to 74 years old	Ease of use of the services of the website: Basically satisfied	75.8
Age: 65 to 74 years old	Ease of use of the services of the website: Basically dissatisfied	14.7
Age: 65 to 74 years old	Ease of use of the services of the website: Non applicable	9.6
Habitat: 100,000 inhabitants and over and provincial capitals	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	6,950,150
Habitat: 100,000 inhabitants and over and provincial capitals	Ease of finding information: Basically satisfied	78.4
Habitat: 100,000 inhabitants and over and provincial capitals	Ease of finding information: Basically dissatisfied	19.3
Habitat: 100,000 inhabitants and over and provincial capitals	Ease of finding information: Non applicable	2.3
Habitat: 100,000 inhabitants and over and provincial capitals	Usefulness of available information: Basically satisfied	85.6
Habitat: 100,000 inhabitants and over and provincial capitals	Usefulness of available information: Basically dissatisfied	12.5
Habitat: 100,000 inhabitants and over and provincial capitals	Usefulness of available information: Non applicable	1.9
Habitat: 100,000 inhabitants and over and provincial capitals	Information provided during the process or application tracking: Basically satisfied	78.8
Habitat: 100,000 inhabitants and over and provincial capitals	Information provided during the process or application tracking: Basically dissatisfied	13.7
Habitat: 100,000 inhabitants and over and provincial capitals	Information provided during the process or application tracking: Non applicable	7.5
Habitat: 100,000 inhabitants and over and provincial capitals	Ease of use of the services of the website: Basically satisfied	77.7
Habitat: 100,000 inhabitants and over and provincial capitals	Ease of use of the services of the website: Basically dissatisfied	18.7
Habitat: 100,000 inhabitants and over and provincial capitals	Ease of use of the services of the website: Non applicable	3.6
Habitat: Between 50,000 and 100,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,486,089
Habitat: Between 50,000 and 100,000 inhabitants	Ease of finding information: Basically satisfied	74.4
Habitat: Between 50,000 and 100,000 inhabitants	Ease of finding information: Basically dissatisfied	22.2
Habitat: Between 50,000 and 100,000 inhabitants	Ease of finding information: Non applicable	3.3
Habitat: Between 50,000 and 100,000 inhabitants	Usefulness of available information: Basically satisfied	79.2
Habitat: Between 50,000 and 100,000 inhabitants	Usefulness of available information: Basically dissatisfied	17.4
Habitat: Between 50,000 and 100,000 inhabitants	Usefulness of available information: Non applicable	3.4
Habitat: Between 50,000 and 100,000 inhabitants	Information provided during the process or application tracking: Basically satisfied	70.6
Habitat: Between 50,000 and 100,000 inhabitants	Information provided during the process or application tracking: Basically dissatisfied	19.5
Habitat: Between 50,000 and 100,000 inhabitants	Information provided during the process or application tracking: Non applicable	9.9
Habitat: Between 50,000 and 100,000 inhabitants	Ease of use of the services of the website: Basically satisfied	75.4
Habitat: Between 50,000 and 100,000 inhabitants	Ease of use of the services of the website: Basically dissatisfied	20.8
Habitat: Between 50,000 and 100,000 inhabitants	Ease of use of the services of the website: Non applicable	3.8
Habitat: Between 20,000 and 50,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,373,024
Habitat: Between 20,000 and 50,000 inhabitants	Ease of finding information: Basically satisfied	82.1
Habitat: Between 20,000 and 50,000 inhabitants	Ease of finding information: Basically dissatisfied	16.2
Habitat: Between 20,000 and 50,000 inhabitants	Ease of finding information: Non applicable	1.7
Habitat: Between 20,000 and 50,000 inhabitants	Usefulness of available information: Basically satisfied	87.2
Habitat: Between 20,000 and 50,000 inhabitants	Usefulness of available information: Basically dissatisfied	10.6
Habitat: Between 20,000 and 50,000 inhabitants	Usefulness of available information: Non applicable	2.2
Habitat: Between 20,000 and 50,000 inhabitants	Information provided during the process or application tracking: Basically satisfied	78.8
Habitat: Between 20,000 and 50,000 inhabitants	Information provided during the process or application tracking: Basically dissatisfied	14.1
Habitat: Between 20,000 and 50,000 inhabitants	Information provided during the process or application tracking: Non applicable	7.1
Habitat: Between 20,000 and 50,000 inhabitants	Ease of use of the services of the website: Basically satisfied	80.8
Habitat: Between 20,000 and 50,000 inhabitants	Ease of use of the services of the website: Basically dissatisfied	15.9
Habitat: Between 20,000 and 50,000 inhabitants	Ease of use of the services of the website: Non applicable	3.3
Habitat: Between 10,000 and 20,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,659,832
Habitat: Between 10,000 and 20,000 inhabitants	Ease of finding information: Basically satisfied	83.6
Habitat: Between 10,000 and 20,000 inhabitants	Ease of finding information: Basically dissatisfied	15.2
Habitat: Between 10,000 and 20,000 inhabitants	Ease of finding information: Non applicable	1.2
Habitat: Between 10,000 and 20,000 inhabitants	Usefulness of available information: Basically satisfied	86.8
Habitat: Between 10,000 and 20,000 inhabitants	Usefulness of available information: Basically dissatisfied	11.7
Habitat: Between 10,000 and 20,000 inhabitants	Usefulness of available information: Non applicable	1.6
Habitat: Between 10,000 and 20,000 inhabitants	Information provided during the process or application tracking: Basically satisfied	84.2
Habitat: Between 10,000 and 20,000 inhabitants	Information provided during the process or application tracking: Basically dissatisfied	12.1
Habitat: Between 10,000 and 20,000 inhabitants	Information provided during the process or application tracking: Non applicable	3.7
Habitat: Between 10,000 and 20,000 inhabitants	Ease of use of the services of the website: Basically satisfied	83.9
Habitat: Between 10,000 and 20,000 inhabitants	Ease of use of the services of the website: Basically dissatisfied	14.5
Habitat: Between 10,000 and 20,000 inhabitants	Ease of use of the services of the website: Non applicable	1.6
Habitat:áLess than 10,000 inhabitants	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,632,607
Habitat:áLess than 10,000 inhabitants	Ease of finding information: Basically satisfied	81.0
Habitat:áLess than 10,000 inhabitants	Ease of finding information: Basically dissatisfied	16.4
Habitat:áLess than 10,000 inhabitants	Ease of finding information: Non applicable	2.6
Habitat:áLess than 10,000 inhabitants	Usefulness of available information: Basically satisfied	85.3
Habitat:áLess than 10,000 inhabitants	Usefulness of available information: Basically dissatisfied	11.9
Habitat:áLess than 10,000 inhabitants	Usefulness of available information: Non applicable	2.8
Habitat:áLess than 10,000 inhabitants	Information provided during the process or application tracking: Basically satisfied	78.5
Habitat:áLess than 10,000 inhabitants	Information provided during the process or application tracking: Basically dissatisfied	14.2
Habitat:áLess than 10,000 inhabitants	Information provided during the process or application tracking: Non applicable	7.4
Habitat:áLess than 10,000 inhabitants	Ease of use of the services of the website: Basically satisfied	80.5
Habitat:áLess than 10,000 inhabitants	Ease of use of the services of the website: Basically dissatisfied	15.3
Habitat:áLess than 10,000 inhabitants	Ease of use of the services of the website: Non applicable	4.2
Size of the household: Households with 1 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	864,878
Size of the household: Households with 1 members	Ease of finding information: Basically satisfied	77.6
Size of the household: Households with 1 members	Ease of finding information: Basically dissatisfied	19.8
Size of the household: Households with 1 members	Ease of finding information: Non applicable	2.6
Size of the household: Households with 1 members	Usefulness of available information: Basically satisfied	81.4
Size of the household: Households with 1 members	Usefulness of available information: Basically dissatisfied	15.7
Size of the household: Households with 1 members	Usefulness of available information: Non applicable	2.9
Size of the household: Households with 1 members	Information provided during the process or application tracking: Basically satisfied	74.7
Size of the household: Households with 1 members	Information provided during the process or application tracking: Basically dissatisfied	15.6
Size of the household: Households with 1 members	Information provided during the process or application tracking: Non applicable	9.7
Size of the household: Households with 1 members	Ease of use of the services of the website: Basically satisfied	74.0
Size of the household: Households with 1 members	Ease of use of the services of the website: Basically dissatisfied	21.7
Size of the household: Households with 1 members	Ease of use of the services of the website: Non applicable	4.4
Size of the household: Households with 2 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,172,740
Size of the household: Households with 2 members	Ease of finding information: Basically satisfied	77.4
Size of the household: Households with 2 members	Ease of finding information: Basically dissatisfied	19.6
Size of the household: Households with 2 members	Ease of finding information: Non applicable	2.9
Size of the household: Households with 2 members	Usefulness of available information: Basically satisfied	84.0
Size of the household: Households with 2 members	Usefulness of available information: Basically dissatisfied	12.8
Size of the household: Households with 2 members	Usefulness of available information: Non applicable	3.2
Size of the household: Households with 2 members	Information provided during the process or application tracking: Basically satisfied	76.3
Size of the household: Households with 2 members	Information provided during the process or application tracking: Basically dissatisfied	14.6
Size of the household: Households with 2 members	Information provided during the process or application tracking: Non applicable	9.0
Size of the household: Households with 2 members	Ease of use of the services of the website: Basically satisfied	76.6
Size of the household: Households with 2 members	Ease of use of the services of the website: Basically dissatisfied	18.6
Size of the household: Households with 2 members	Ease of use of the services of the website: Non applicable	4.7
Size of the household: Households with 3 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,486,373
Size of the household: Households with 3 members	Ease of finding information: Basically satisfied	79.4
Size of the household: Households with 3 members	Ease of finding information: Basically dissatisfied	17.9
Size of the household: Households with 3 members	Ease of finding information: Non applicable	2.7
Size of the household: Households with 3 members	Usefulness of available information: Basically satisfied	84.4
Size of the household: Households with 3 members	Usefulness of available information: Basically dissatisfied	13.4
Size of the household: Households with 3 members	Usefulness of available information: Non applicable	2.2
Size of the household: Households with 3 members	Information provided during the process or application tracking: Basically satisfied	77.9
Size of the household: Households with 3 members	Information provided during the process or application tracking: Basically dissatisfied	14.7
Size of the household: Households with 3 members	Information provided during the process or application tracking: Non applicable	7.4
Size of the household: Households with 3 members	Ease of use of the services of the website: Basically satisfied	78.4
Size of the household: Households with 3 members	Ease of use of the services of the website: Basically dissatisfied	17.7
Size of the household: Households with 3 members	Ease of use of the services of the website: Non applicable	3.9
Size of the household: Households with 4 members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,993,457
Size of the household: Households with 4 members	Ease of finding information: Basically satisfied	80.5
Size of the household: Households with 4 members	Ease of finding information: Basically dissatisfied	18.1
Size of the household: Households with 4 members	Ease of finding information: Non applicable	1.5
Size of the household: Households with 4 members	Usefulness of available information: Basically satisfied	87.4
Size of the household: Households with 4 members	Usefulness of available information: Basically dissatisfied	11.0
Size of the household: Households with 4 members	Usefulness of available information: Non applicable	1.6
Size of the household: Households with 4 members	Information provided during the process or application tracking: Basically satisfied	80.0
Size of the household: Households with 4 members	Information provided during the process or application tracking: Basically dissatisfied	14.0
Size of the household: Households with 4 members	Information provided during the process or application tracking: Non applicable	6.1
Size of the household: Households with 4 members	Ease of use of the services of the website: Basically satisfied	80.4
Size of the household: Households with 4 members	Ease of use of the services of the website: Basically dissatisfied	17.3
Size of the household: Households with 4 members	Ease of use of the services of the website: Non applicable	2.2
Size of the household: Households with 5 or more members	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,584,254
Size of the household: Households with 5 or more members	Ease of finding information: Basically satisfied	83.0
Size of the household: Households with 5 or more members	Ease of finding information: Basically dissatisfied	15.2
Size of the household: Households with 5 or more members	Ease of finding information: Non applicable	1.8
Size of the household: Households with 5 or more members	Usefulness of available information: Basically satisfied	86.0
Size of the household: Households with 5 or more members	Usefulness of available information: Basically dissatisfied	12.3
Size of the household: Households with 5 or more members	Usefulness of available information: Non applicable	1.7
Size of the household: Households with 5 or more members	Information provided during the process or application tracking: Basically satisfied	82.4
Size of the household: Households with 5 or more members	Information provided during the process or application tracking: Basically dissatisfied	12.0
Size of the household: Households with 5 or more members	Information provided during the process or application tracking: Non applicable	5.6
Size of the household: Households with 5 or more members	Ease of use of the services of the website: Basically satisfied	84.8
Size of the household: Households with 5 or more members	Ease of use of the services of the website: Basically dissatisfied	12.2
Size of the household: Households with 5 or more members	Ease of use of the services of the website: Non applicable	3.0
Nationality: Spanish	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	13,651,364
Nationality: Spanish	Ease of finding information: Basically satisfied	79.8
Nationality: Spanish	Ease of finding information: Basically dissatisfied	18.0
Nationality: Spanish	Ease of finding information: Non applicable	2.2
Nationality: Spanish	Usefulness of available information: Basically satisfied	85.6
Nationality: Spanish	Usefulness of available information: Basically dissatisfied	12.2
Nationality: Spanish	Usefulness of available information: Non applicable	2.2
Nationality: Spanish	Information provided during the process or application tracking: Basically satisfied	78.8
Nationality: Spanish	Information provided during the process or application tracking: Basically dissatisfied	14.2
Nationality: Spanish	Information provided during the process or application tracking: Non applicable	7.0
Nationality: Spanish	Ease of use of the services of the website: Basically satisfied	79.2
Nationality: Spanish	Ease of use of the services of the website: Basically dissatisfied	17.4
Nationality: Spanish	Ease of use of the services of the website: Non applicable	3.5
Nationality: foreign	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,450,338
Nationality: foreign	Ease of finding information: Basically satisfied	78.0
Nationality: foreign	Ease of finding information: Basically dissatisfied	19.7
Nationality: foreign	Ease of finding information: Non applicable	2.3
Nationality: foreign	Usefulness of available information: Basically satisfied	82.7
Nationality: foreign	Usefulness of available information: Basically dissatisfied	15.4
Nationality: foreign	Usefulness of available information: Non applicable	1.9
Nationality: foreign	Information provided during the process or application tracking: Basically satisfied	75.7
Nationality: foreign	Information provided during the process or application tracking: Basically dissatisfied	14.4
Nationality: foreign	Information provided during the process or application tracking: Non applicable	9.9
Nationality: foreign	Ease of use of the services of the website: Basically satisfied	78.7
Nationality: foreign	Ease of use of the services of the website: Basically dissatisfied	18.2
Nationality: foreign	Ease of use of the services of the website: Non applicable	3.1