Socio-economic characteristics	Level of satisfaction	Total
Total Persons	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	15,101,703
Total Persons	Ease of finding information: Basically satisfied	79.6
Total Persons	Ease of finding information: Basically dissatisfied	18.1
Total Persons	Ease of finding information: Non applicable	2.2
Total Persons	Usefulness of available information: Basically satisfied	85.3
Total Persons	Usefulness of available information: Basically dissatisfied	12.5
Total Persons	Usefulness of available information: Non applicable	2.2
Total Persons	Information provided during the process or application tracking: Basically satisfied	78.5
Total Persons	Information provided during the process or application tracking: Basically dissatisfied	14.2
Total Persons	Information provided during the process or application tracking: Non applicable	7.2
Total Persons	Ease of use of the services of the website: Basically satisfied	79.1
Total Persons	Ease of use of the services of the website: Basically dissatisfied	17.4
Total Persons	Ease of use of the services of the website: Non applicable	3.4
Studies completed: Illiterate	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	0
Studies completed: Illiterate	Ease of finding information: Basically satisfied	..
Studies completed: Illiterate	Ease of finding information: Basically dissatisfied	..
Studies completed: Illiterate	Ease of finding information: Non applicable	..
Studies completed: Illiterate	Usefulness of available information: Basically satisfied	..
Studies completed: Illiterate	Usefulness of available information: Basically dissatisfied	..
Studies completed: Illiterate	Usefulness of available information: Non applicable	..
Studies completed: Illiterate	Information provided during the process or application tracking: Basically satisfied	..
Studies completed: Illiterate	Information provided during the process or application tracking: Basically dissatisfied	..
Studies completed: Illiterate	Information provided during the process or application tracking: Non applicable	..
Studies completed: Illiterate	Ease of use of the services of the website: Basically satisfied	..
Studies completed: Illiterate	Ease of use of the services of the website: Basically dissatisfied	..
Studies completed: Illiterate	Ease of use of the services of the website: Non applicable	..
Studies completed: Primary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	471,040
Studies completed: Primary Education	Ease of finding information: Basically satisfied	86.6
Studies completed: Primary Education	Ease of finding information: Basically dissatisfied	5.1
Studies completed: Primary Education	Ease of finding information: Non applicable	8.3
Studies completed: Primary Education	Usefulness of available information: Basically satisfied	84.6
Studies completed: Primary Education	Usefulness of available information: Basically dissatisfied	5.2
Studies completed: Primary Education	Usefulness of available information: Non applicable	10.2
Studies completed: Primary Education	Information provided during the process or application tracking: Basically satisfied	76.2
Studies completed: Primary Education	Information provided during the process or application tracking: Basically dissatisfied	8.4
Studies completed: Primary Education	Information provided during the process or application tracking: Non applicable	15.4
Studies completed: Primary Education	Ease of use of the services of the website: Basically satisfied	80.1
Studies completed: Primary Education	Ease of use of the services of the website: Basically dissatisfied	8.9
Studies completed: Primary Education	Ease of use of the services of the website: Non applicable	11.1
Studies completed: First stage Secondary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,695,478
Studies completed: First stage Secondary Education	Ease of finding information: Basically satisfied	82.0
Studies completed: First stage Secondary Education	Ease of finding information: Basically dissatisfied	15.5
Studies completed: First stage Secondary Education	Ease of finding information: Non applicable	2.6
Studies completed: First stage Secondary Education	Usefulness of available information: Basically satisfied	87.4
Studies completed: First stage Secondary Education	Usefulness of available information: Basically dissatisfied	10.1
Studies completed: First stage Secondary Education	Usefulness of available information: Non applicable	2.5
Studies completed: First stage Secondary Education	Information provided during the process or application tracking: Basically satisfied	79.8
Studies completed: First stage Secondary Education	Information provided during the process or application tracking: Basically dissatisfied	12.8
Studies completed: First stage Secondary Education	Information provided during the process or application tracking: Non applicable	7.4
Studies completed: First stage Secondary Education	Ease of use of the services of the website: Basically satisfied	82.2
Studies completed: First stage Secondary Education	Ease of use of the services of the website: Basically dissatisfied	14.0
Studies completed: First stage Secondary Education	Ease of use of the services of the website: Non applicable	3.8
Studies completed: Second stage Secondary Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	4,338,176
Studies completed: Second stage Secondary Education	Ease of finding information: Basically satisfied	78.1
Studies completed: Second stage Secondary Education	Ease of finding information: Basically dissatisfied	19.8
Studies completed: Second stage Secondary Education	Ease of finding information: Non applicable	2.1
Studies completed: Second stage Secondary Education	Usefulness of available information: Basically satisfied	84.7
Studies completed: Second stage Secondary Education	Usefulness of available information: Basically dissatisfied	13.6
Studies completed: Second stage Secondary Education	Usefulness of available information: Non applicable	1.7
Studies completed: Second stage Secondary Education	Information provided during the process or application tracking: Basically satisfied	79.0
Studies completed: Second stage Secondary Education	Information provided during the process or application tracking: Basically dissatisfied	14.1
Studies completed: Second stage Secondary Education	Information provided during the process or application tracking: Non applicable	6.9
Studies completed: Second stage Secondary Education	Ease of use of the services of the website: Basically satisfied	77.8
Studies completed: Second stage Secondary Education	Ease of use of the services of the website: Basically dissatisfied	19.1
Studies completed: Second stage Secondary Education	Ease of use of the services of the website: Non applicable	3.1
Studies completed: Advanced Vocational Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,094,681
Studies completed: Advanced Vocational Education	Ease of finding information: Basically satisfied	79.8
Studies completed: Advanced Vocational Education	Ease of finding information: Basically dissatisfied	18.7
Studies completed: Advanced Vocational Education	Ease of finding information: Non applicable	1.5
Studies completed: Advanced Vocational Education	Usefulness of available information: Basically satisfied	83.6
Studies completed: Advanced Vocational Education	Usefulness of available information: Basically dissatisfied	14.2
Studies completed: Advanced Vocational Education	Usefulness of available information: Non applicable	2.2
Studies completed: Advanced Vocational Education	Information provided during the process or application tracking: Basically satisfied	78.9
Studies completed: Advanced Vocational Education	Information provided during the process or application tracking: Basically dissatisfied	14.2
Studies completed: Advanced Vocational Education	Information provided during the process or application tracking: Non applicable	6.9
Studies completed: Advanced Vocational Education	Ease of use of the services of the website: Basically satisfied	80.1
Studies completed: Advanced Vocational Education	Ease of use of the services of the website: Basically dissatisfied	17.2
Studies completed: Advanced Vocational Education	Ease of use of the services of the website: Non applicable	2.7
Studies completed: Higher Education	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	5,491,749
Studies completed: Higher Education	Ease of finding information: Basically satisfied	79.0
Studies completed: Higher Education	Ease of finding information: Basically dissatisfied	19.1
Studies completed: Higher Education	Ease of finding information: Non applicable	1.9
Studies completed: Higher Education	Usefulness of available information: Basically satisfied	85.6
Studies completed: Higher Education	Usefulness of available information: Basically dissatisfied	12.7
Studies completed: Higher Education	Usefulness of available information: Non applicable	1.7
Studies completed: Higher Education	Information provided during the process or application tracking: Basically satisfied	77.5
Studies completed: Higher Education	Information provided during the process or application tracking: Basically dissatisfied	15.5
Studies completed: Higher Education	Information provided during the process or application tracking: Non applicable	6.9
Studies completed: Higher Education	Ease of use of the services of the website: Basically satisfied	78.3
Studies completed: Higher Education	Ease of use of the services of the website: Basically dissatisfied	18.7
Studies completed: Higher Education	Ease of use of the services of the website: Non applicable	3.1
Studies completed: Other	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	10,578
Studies completed: Other	Ease of finding information: Basically satisfied	100.0
Studies completed: Other	Ease of finding information: Basically dissatisfied	0.0
Studies completed: Other	Ease of finding information: Non applicable	0.0
Studies completed: Other	Usefulness of available information: Basically satisfied	38.2
Studies completed: Other	Usefulness of available information: Basically dissatisfied	0.0
Studies completed: Other	Usefulness of available information: Non applicable	61.8
Studies completed: Other	Information provided during the process or application tracking: Basically satisfied	100.0
Studies completed: Other	Information provided during the process or application tracking: Basically dissatisfied	0.0
Studies completed: Other	Information provided during the process or application tracking: Non applicable	0.0
Studies completed: Other	Ease of use of the services of the website: Basically satisfied	38.2
Studies completed: Other	Ease of use of the services of the website: Basically dissatisfied	0.0
Studies completed: Other	Ease of use of the services of the website: Non applicable	61.8
Employment situation: Employed and economically active	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	9,055,348
Employment situation: Employed and economically active	Ease of finding information: Basically satisfied	79.4
Employment situation: Employed and economically active	Ease of finding information: Basically dissatisfied	18.7
Employment situation: Employed and economically active	Ease of finding information: Non applicable	1.9
Employment situation: Employed and economically active	Usefulness of available information: Basically satisfied	85.0
Employment situation: Employed and economically active	Usefulness of available information: Basically dissatisfied	12.9
Employment situation: Employed and economically active	Usefulness of available information: Non applicable	2.0
Employment situation: Employed and economically active	Information provided during the process or application tracking: Basically satisfied	77.9
Employment situation: Employed and economically active	Information provided during the process or application tracking: Basically dissatisfied	14.7
Employment situation: Employed and economically active	Information provided during the process or application tracking: Non applicable	7.4
Employment situation: Employed and economically active	Ease of use of the services of the website: Basically satisfied	78.1
Employment situation: Employed and economically active	Ease of use of the services of the website: Basically dissatisfied	18.3
Employment situation: Employed and economically active	Ease of use of the services of the website: Non applicable	3.7
Employment situation: Unemployed and economically active	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,979,160
Employment situation: Unemployed and economically active	Ease of finding information: Basically satisfied	80.4
Employment situation: Unemployed and economically active	Ease of finding information: Basically dissatisfied	17.5
Employment situation: Unemployed and economically active	Ease of finding information: Non applicable	2.1
Employment situation: Unemployed and economically active	Usefulness of available information: Basically satisfied	84.9
Employment situation: Unemployed and economically active	Usefulness of available information: Basically dissatisfied	13.0
Employment situation: Unemployed and economically active	Usefulness of available information: Non applicable	2.1
Employment situation: Unemployed and economically active	Information provided during the process or application tracking: Basically satisfied	79.9
Employment situation: Unemployed and economically active	Information provided during the process or application tracking: Basically dissatisfied	13.6
Employment situation: Unemployed and economically active	Information provided during the process or application tracking: Non applicable	6.5
Employment situation: Unemployed and economically active	Ease of use of the services of the website: Basically satisfied	79.9
Employment situation: Unemployed and economically active	Ease of use of the services of the website: Basically dissatisfied	17.5
Employment situation: Unemployed and economically active	Ease of use of the services of the website: Non applicable	2.5
Employment situation: Economically inactive population: Students	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,728,387
Employment situation: Economically inactive population: Students	Ease of finding information: Basically satisfied	78.3
Employment situation: Economically inactive population: Students	Ease of finding information: Basically dissatisfied	19.0
Employment situation: Economically inactive population: Students	Ease of finding information: Non applicable	2.7
Employment situation: Economically inactive population: Students	Usefulness of available information: Basically satisfied	86.6
Employment situation: Economically inactive population: Students	Usefulness of available information: Basically dissatisfied	11.5
Employment situation: Economically inactive population: Students	Usefulness of available information: Non applicable	1.9
Employment situation: Economically inactive population: Students	Information provided during the process or application tracking: Basically satisfied	80.5
Employment situation: Economically inactive population: Students	Information provided during the process or application tracking: Basically dissatisfied	15.0
Employment situation: Economically inactive population: Students	Information provided during the process or application tracking: Non applicable	4.5
Employment situation: Economically inactive population: Students	Ease of use of the services of the website: Basically satisfied	82.6
Employment situation: Economically inactive population: Students	Ease of use of the services of the website: Basically dissatisfied	14.6
Employment situation: Economically inactive population: Students	Ease of use of the services of the website: Non applicable	2.8
Employment situation: Economically inactive population: Household chores	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	427,163
Employment situation: Economically inactive population: Household chores	Ease of finding information: Basically satisfied	81.5
Employment situation: Economically inactive population: Household chores	Ease of finding information: Basically dissatisfied	15.5
Employment situation: Economically inactive population: Household chores	Ease of finding information: Non applicable	3.0
Employment situation: Economically inactive population: Household chores	Usefulness of available information: Basically satisfied	87.8
Employment situation: Economically inactive population: Household chores	Usefulness of available information: Basically dissatisfied	9.3
Employment situation: Economically inactive population: Household chores	Usefulness of available information: Non applicable	2.9
Employment situation: Economically inactive population: Household chores	Information provided during the process or application tracking: Basically satisfied	78.8
Employment situation: Economically inactive population: Household chores	Information provided during the process or application tracking: Basically dissatisfied	9.1
Employment situation: Economically inactive population: Household chores	Information provided during the process or application tracking: Non applicable	12.2
Employment situation: Economically inactive population: Household chores	Ease of use of the services of the website: Basically satisfied	79.3
Employment situation: Economically inactive population: Household chores	Ease of use of the services of the website: Basically dissatisfied	15.9
Employment situation: Economically inactive population: Household chores	Ease of use of the services of the website: Non applicable	4.8
Employment situation: Inactive population: Pensioners	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	768,187
Employment situation: Inactive population: Pensioners	Ease of finding information: Basically satisfied	81.0
Employment situation: Inactive population: Pensioners	Ease of finding information: Basically dissatisfied	14.1
Employment situation: Inactive population: Pensioners	Ease of finding information: Non applicable	4.9
Employment situation: Inactive population: Pensioners	Usefulness of available information: Basically satisfied	84.3
Employment situation: Inactive population: Pensioners	Usefulness of available information: Basically dissatisfied	10.5
Employment situation: Inactive population: Pensioners	Usefulness of available information: Non applicable	5.2
Employment situation: Inactive population: Pensioners	Information provided during the process or application tracking: Basically satisfied	77.4
Employment situation: Inactive population: Pensioners	Information provided during the process or application tracking: Basically dissatisfied	13.0
Employment situation: Inactive population: Pensioners	Information provided during the process or application tracking: Non applicable	9.6
Employment situation: Inactive population: Pensioners	Ease of use of the services of the website: Basically satisfied	79.5
Employment situation: Inactive population: Pensioners	Ease of use of the services of the website: Basically dissatisfied	14.8
Employment situation: Inactive population: Pensioners	Ease of use of the services of the website: Non applicable	5.7
Employment situation: Other situation	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	143,457
Employment situation: Other situation	Ease of finding information: Basically satisfied	81.3
Employment situation: Other situation	Ease of finding information: Basically dissatisfied	18.1
Employment situation: Other situation	Ease of finding information: Non applicable	0.6
Employment situation: Other situation	Usefulness of available information: Basically satisfied	96.3
Employment situation: Other situation	Usefulness of available information: Basically dissatisfied	3.1
Employment situation: Other situation	Usefulness of available information: Non applicable	0.6
Employment situation: Other situation	Information provided during the process or application tracking: Basically satisfied	71.9
Employment situation: Other situation	Information provided during the process or application tracking: Basically dissatisfied	10.3
Employment situation: Other situation	Information provided during the process or application tracking: Non applicable	17.8
Employment situation: Other situation	Ease of use of the services of the website: Basically satisfied	84.5
Employment situation: Other situation	Ease of use of the services of the website: Basically dissatisfied	14.6
Employment situation: Other situation	Ease of use of the services of the website: Non applicable	0.9
Professional status (in main job): Worker employed by others	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,564,645
Professional status (in main job): Worker employed by others	Ease of finding information: Basically satisfied	80.2
Professional status (in main job): Worker employed by others	Ease of finding information: Basically dissatisfied	17.9
Professional status (in main job): Worker employed by others	Ease of finding information: Non applicable	1.9
Professional status (in main job): Worker employed by others	Usefulness of available information: Basically satisfied	85.9
Professional status (in main job): Worker employed by others	Usefulness of available information: Basically dissatisfied	12.2
Professional status (in main job): Worker employed by others	Usefulness of available information: Non applicable	1.9
Professional status (in main job): Worker employed by others	Information provided during the process or application tracking: Basically satisfied	79.0
Professional status (in main job): Worker employed by others	Information provided during the process or application tracking: Basically dissatisfied	13.8
Professional status (in main job): Worker employed by others	Information provided during the process or application tracking: Non applicable	7.2
Professional status (in main job): Worker employed by others	Ease of use of the services of the website: Basically satisfied	79.2
Professional status (in main job): Worker employed by others	Ease of use of the services of the website: Basically dissatisfied	17.3
Professional status (in main job): Worker employed by others	Ease of use of the services of the website: Non applicable	3.5
Professional status (in main job): Self-employed or freelance workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,490,703
Professional status (in main job): Self-employed or freelance workers	Ease of finding information: Basically satisfied	75.5
Professional status (in main job): Self-employed or freelance workers	Ease of finding information: Basically dissatisfied	22.5
Professional status (in main job): Self-employed or freelance workers	Ease of finding information: Non applicable	2.1
Professional status (in main job): Self-employed or freelance workers	Usefulness of available information: Basically satisfied	80.6
Professional status (in main job): Self-employed or freelance workers	Usefulness of available information: Basically dissatisfied	16.7
Professional status (in main job): Self-employed or freelance workers	Usefulness of available information: Non applicable	2.8
Professional status (in main job): Self-employed or freelance workers	Information provided during the process or application tracking: Basically satisfied	72.3
Professional status (in main job): Self-employed or freelance workers	Information provided during the process or application tracking: Basically dissatisfied	19.2
Professional status (in main job): Self-employed or freelance workers	Information provided during the process or application tracking: Non applicable	8.5
Professional status (in main job): Self-employed or freelance workers	Ease of use of the services of the website: Basically satisfied	72.4
Professional status (in main job): Self-employed or freelance workers	Ease of use of the services of the website: Basically dissatisfied	23.1
Professional status (in main job): Self-employed or freelance workers	Ease of use of the services of the website: Non applicable	4.5
Main occupation: Manual	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,666,454
Main occupation: Manual	Ease of finding information: Basically satisfied	80.9
Main occupation: Manual	Ease of finding information: Basically dissatisfied	17.4
Main occupation: Manual	Ease of finding information: Non applicable	1.7
Main occupation: Manual	Usefulness of available information: Basically satisfied	85.2
Main occupation: Manual	Usefulness of available information: Basically dissatisfied	12.4
Main occupation: Manual	Usefulness of available information: Non applicable	2.4
Main occupation: Manual	Information provided during the process or application tracking: Basically satisfied	76.2
Main occupation: Manual	Information provided during the process or application tracking: Basically dissatisfied	13.7
Main occupation: Manual	Information provided during the process or application tracking: Non applicable	10.1
Main occupation: Manual	Ease of use of the services of the website: Basically satisfied	76.8
Main occupation: Manual	Ease of use of the services of the website: Basically dissatisfied	19.1
Main occupation: Manual	Ease of use of the services of the website: Non applicable	4.2
Main occupation: Non-manual	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	7,388,894
Main occupation: Non-manual	Ease of finding information: Basically satisfied	79.1
Main occupation: Non-manual	Ease of finding information: Basically dissatisfied	19.0
Main occupation: Non-manual	Ease of finding information: Non applicable	2.0
Main occupation: Non-manual	Usefulness of available information: Basically satisfied	85.0
Main occupation: Non-manual	Usefulness of available information: Basically dissatisfied	13.1
Main occupation: Non-manual	Usefulness of available information: Non applicable	1.9
Main occupation: Non-manual	Information provided during the process or application tracking: Basically satisfied	78.3
Main occupation: Non-manual	Information provided during the process or application tracking: Basically dissatisfied	14.9
Main occupation: Non-manual	Information provided during the process or application tracking: Non applicable	6.8
Main occupation: Non-manual	Ease of use of the services of the website: Basically satisfied	78.3
Main occupation: Non-manual	Ease of use of the services of the website: Basically dissatisfied	18.1
Main occupation: Non-manual	Ease of use of the services of the website: Non applicable	3.5
Main occupation: ICT workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	449,378
Main occupation: ICT workers	Ease of finding information: Basically satisfied	76.7
Main occupation: ICT workers	Ease of finding information: Basically dissatisfied	22.8
Main occupation: ICT workers	Ease of finding information: Non applicable	0.5
Main occupation: ICT workers	Usefulness of available information: Basically satisfied	80.1
Main occupation: ICT workers	Usefulness of available information: Basically dissatisfied	19.0
Main occupation: ICT workers	Usefulness of available information: Non applicable	0.8
Main occupation: ICT workers	Information provided during the process or application tracking: Basically satisfied	81.3
Main occupation: ICT workers	Information provided during the process or application tracking: Basically dissatisfied	16.9
Main occupation: ICT workers	Information provided during the process or application tracking: Non applicable	1.8
Main occupation: ICT workers	Ease of use of the services of the website: Basically satisfied	78.9
Main occupation: ICT workers	Ease of use of the services of the website: Basically dissatisfied	21.0
Main occupation: ICT workers	Ease of use of the services of the website: Non applicable	0.1
Main occupation: Other workers	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	8,605,969
Main occupation: Other workers	Ease of finding information: Basically satisfied	79.5
Main occupation: Other workers	Ease of finding information: Basically dissatisfied	18.5
Main occupation: Other workers	Ease of finding information: Non applicable	2.0
Main occupation: Other workers	Usefulness of available information: Basically satisfied	85.3
Main occupation: Other workers	Usefulness of available information: Basically dissatisfied	12.6
Main occupation: Other workers	Usefulness of available information: Non applicable	2.1
Main occupation: Other workers	Information provided during the process or application tracking: Basically satisfied	77.7
Main occupation: Other workers	Information provided during the process or application tracking: Basically dissatisfied	14.6
Main occupation: Other workers	Information provided during the process or application tracking: Non applicable	7.7
Main occupation: Other workers	Ease of use of the services of the website: Basically satisfied	78.0
Main occupation: Other workers	Ease of use of the services of the website: Basically dissatisfied	18.1
Main occupation: Other workers	Ease of use of the services of the website: Non applicable	3.8
Net household monthly income: Less than 900 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,444,541
Net household monthly income: Less than 900 Euros	Ease of finding information: Basically satisfied	80.0
Net household monthly income: Less than 900 Euros	Ease of finding information: Basically dissatisfied	17.5
Net household monthly income: Less than 900 Euros	Ease of finding information: Non applicable	2.5
Net household monthly income: Less than 900 Euros	Usefulness of available information: Basically satisfied	83.4
Net household monthly income: Less than 900 Euros	Usefulness of available information: Basically dissatisfied	13.9
Net household monthly income: Less than 900 Euros	Usefulness of available information: Non applicable	2.7
Net household monthly income: Less than 900 Euros	Information provided during the process or application tracking: Basically satisfied	76.7
Net household monthly income: Less than 900 Euros	Information provided during the process or application tracking: Basically dissatisfied	16.4
Net household monthly income: Less than 900 Euros	Information provided during the process or application tracking: Non applicable	6.9
Net household monthly income: Less than 900 Euros	Ease of use of the services of the website: Basically satisfied	76.2
Net household monthly income: Less than 900 Euros	Ease of use of the services of the website: Basically dissatisfied	20.4
Net household monthly income: Less than 900 Euros	Ease of use of the services of the website: Non applicable	3.4
Net household monthly income: 901 to 1,600 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,701,398
Net household monthly income: 901 to 1,600 Euros	Ease of finding information: Basically satisfied	80.0
Net household monthly income: 901 to 1,600 Euros	Ease of finding information: Basically dissatisfied	18.2
Net household monthly income: 901 to 1,600 Euros	Ease of finding information: Non applicable	1.8
Net household monthly income: 901 to 1,600 Euros	Usefulness of available information: Basically satisfied	85.8
Net household monthly income: 901 to 1,600 Euros	Usefulness of available information: Basically dissatisfied	12.6
Net household monthly income: 901 to 1,600 Euros	Usefulness of available information: Non applicable	1.6
Net household monthly income: 901 to 1,600 Euros	Information provided during the process or application tracking: Basically satisfied	77.9
Net household monthly income: 901 to 1,600 Euros	Information provided during the process or application tracking: Basically dissatisfied	13.3
Net household monthly income: 901 to 1,600 Euros	Information provided during the process or application tracking: Non applicable	8.8
Net household monthly income: 901 to 1,600 Euros	Ease of use of the services of the website: Basically satisfied	79.0
Net household monthly income: 901 to 1,600 Euros	Ease of use of the services of the website: Basically dissatisfied	17.7
Net household monthly income: 901 to 1,600 Euros	Ease of use of the services of the website: Non applicable	3.3
Net household monthly income: 1,601 to 2,500 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,886,776
Net household monthly income: 1,601 to 2,500 Euros	Ease of finding information: Basically satisfied	80.5
Net household monthly income: 1,601 to 2,500 Euros	Ease of finding information: Basically dissatisfied	17.6
Net household monthly income: 1,601 to 2,500 Euros	Ease of finding information: Non applicable	1.9
Net household monthly income: 1,601 to 2,500 Euros	Usefulness of available information: Basically satisfied	86.6
Net household monthly income: 1,601 to 2,500 Euros	Usefulness of available information: Basically dissatisfied	11.4
Net household monthly income: 1,601 to 2,500 Euros	Usefulness of available information: Non applicable	2.0
Net household monthly income: 1,601 to 2,500 Euros	Information provided during the process or application tracking: Basically satisfied	78.8
Net household monthly income: 1,601 to 2,500 Euros	Information provided during the process or application tracking: Basically dissatisfied	14.3
Net household monthly income: 1,601 to 2,500 Euros	Information provided during the process or application tracking: Non applicable	6.9
Net household monthly income: 1,601 to 2,500 Euros	Ease of use of the services of the website: Basically satisfied	79.9
Net household monthly income: 1,601 to 2,500 Euros	Ease of use of the services of the website: Basically dissatisfied	17.4
Net household monthly income: 1,601 to 2,500 Euros	Ease of use of the services of the website: Non applicable	2.7
Net household monthly income: More than 2,500 Euros	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,194,241
Net household monthly income: More than 2,500 Euros	Ease of finding information: Basically satisfied	79.2
Net household monthly income: More than 2,500 Euros	Ease of finding information: Basically dissatisfied	19.5
Net household monthly income: More than 2,500 Euros	Ease of finding information: Non applicable	1.4
Net household monthly income: More than 2,500 Euros	Usefulness of available information: Basically satisfied	84.7
Net household monthly income: More than 2,500 Euros	Usefulness of available information: Basically dissatisfied	13.8
Net household monthly income: More than 2,500 Euros	Usefulness of available information: Non applicable	1.5
Net household monthly income: More than 2,500 Euros	Information provided during the process or application tracking: Basically satisfied	77.9
Net household monthly income: More than 2,500 Euros	Information provided during the process or application tracking: Basically dissatisfied	16.7
Net household monthly income: More than 2,500 Euros	Information provided during the process or application tracking: Non applicable	5.5
Net household monthly income: More than 2,500 Euros	Ease of use of the services of the website: Basically satisfied	77.6
Net household monthly income: More than 2,500 Euros	Ease of use of the services of the website: Basically dissatisfied	19.1
Net household monthly income: More than 2,500 Euros	Ease of use of the services of the website: Non applicable	3.3
Net household monthly income: DK/NA	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	3,874,747
Net household monthly income: DK/NA	Ease of finding information: Basically satisfied	78.9
Net household monthly income: DK/NA	Ease of finding information: Basically dissatisfied	17.6
Net household monthly income: DK/NA	Ease of finding information: Non applicable	3.5
Net household monthly income: DK/NA	Usefulness of available information: Basically satisfied	85.2
Net household monthly income: DK/NA	Usefulness of available information: Basically dissatisfied	11.5
Net household monthly income: DK/NA	Usefulness of available information: Non applicable	3.4
Net household monthly income: DK/NA	Information provided during the process or application tracking: Basically satisfied	80.1
Net household monthly income: DK/NA	Information provided during the process or application tracking: Basically dissatisfied	12.2
Net household monthly income: DK/NA	Information provided during the process or application tracking: Non applicable	7.6
Net household monthly income: DK/NA	Ease of use of the services of the website: Basically satisfied	80.9
Net household monthly income: DK/NA	Ease of use of the services of the website: Basically dissatisfied	14.8
Net household monthly income: DK/NA	Ease of use of the services of the website: Non applicable	4.3