Socio-economic characteristics	Reasons stated	Total
Total Persons	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	4,197,729
Total Persons	There was not a service available in the webpage	12.0
Total Persons	They prefer to do it in person	50.4
Total Persons	There is no immediate response	32.5
Total Persons	They trust submission on paper more	52.8
Total Persons	Lack of knowledge or ability	22.5
Total Persons	Concern about the protection and security of personal data	23.3
Total Persons	The process will require visits in person or paper submissions anyway	30.9
Total Persons	They do not have an electronic signature or certificate or have problems using them	24.4
Total Persons	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.2
Total Persons	Other reasons	18.9
Studies completed: Illiterate	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	0
Studies completed: Illiterate	There was not a service available in the webpage	..
Studies completed: Illiterate	They prefer to do it in person	..
Studies completed: Illiterate	There is no immediate response	..
Studies completed: Illiterate	They trust submission on paper more	..
Studies completed: Illiterate	Lack of knowledge or ability	..
Studies completed: Illiterate	Concern about the protection and security of personal data	..
Studies completed: Illiterate	The process will require visits in person or paper submissions anyway	..
Studies completed: Illiterate	They do not have an electronic signature or certificate or have problems using them	..
Studies completed: Illiterate	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	..
Studies completed: Illiterate	Other reasons	..
Studies completed: Primary Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	244,962
Studies completed: Primary Education	There was not a service available in the webpage	6.5
Studies completed: Primary Education	They prefer to do it in person	54.6
Studies completed: Primary Education	There is no immediate response	25.2
Studies completed: Primary Education	They trust submission on paper more	59.8
Studies completed: Primary Education	Lack of knowledge or ability	41.7
Studies completed: Primary Education	Concern about the protection and security of personal data	23.7
Studies completed: Primary Education	The process will require visits in person or paper submissions anyway	25.3
Studies completed: Primary Education	They do not have an electronic signature or certificate or have problems using them	10.1
Studies completed: Primary Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.4
Studies completed: Primary Education	Other reasons	12.7
Studies completed: First stage Secondary Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,059,868
Studies completed: First stage Secondary Education	There was not a service available in the webpage	8.3
Studies completed: First stage Secondary Education	They prefer to do it in person	53.3
Studies completed: First stage Secondary Education	There is no immediate response	32.4
Studies completed: First stage Secondary Education	They trust submission on paper more	55.5
Studies completed: First stage Secondary Education	Lack of knowledge or ability	27.9
Studies completed: First stage Secondary Education	Concern about the protection and security of personal data	25.5
Studies completed: First stage Secondary Education	The process will require visits in person or paper submissions anyway	27.7
Studies completed: First stage Secondary Education	They do not have an electronic signature or certificate or have problems using them	18.3
Studies completed: First stage Secondary Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.2
Studies completed: First stage Secondary Education	Other reasons	16.5
Studies completed: Second stage Secondary Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,254,749
Studies completed: Second stage Secondary Education	There was not a service available in the webpage	11.9
Studies completed: Second stage Secondary Education	They prefer to do it in person	53.0
Studies completed: Second stage Secondary Education	There is no immediate response	32.3
Studies completed: Second stage Secondary Education	They trust submission on paper more	53.9
Studies completed: Second stage Secondary Education	Lack of knowledge or ability	21.7
Studies completed: Second stage Secondary Education	Concern about the protection and security of personal data	24.2
Studies completed: Second stage Secondary Education	The process will require visits in person or paper submissions anyway	27.5
Studies completed: Second stage Secondary Education	They do not have an electronic signature or certificate or have problems using them	26.3
Studies completed: Second stage Secondary Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	15.7
Studies completed: Second stage Secondary Education	Other reasons	18.1
Studies completed: Advanced Vocational Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	516,017
Studies completed: Advanced Vocational Education	There was not a service available in the webpage	10.6
Studies completed: Advanced Vocational Education	They prefer to do it in person	51.0
Studies completed: Advanced Vocational Education	There is no immediate response	38.8
Studies completed: Advanced Vocational Education	They trust submission on paper more	51.6
Studies completed: Advanced Vocational Education	Lack of knowledge or ability	22.2
Studies completed: Advanced Vocational Education	Concern about the protection and security of personal data	26.7
Studies completed: Advanced Vocational Education	The process will require visits in person or paper submissions anyway	32.5
Studies completed: Advanced Vocational Education	They do not have an electronic signature or certificate or have problems using them	28.1
Studies completed: Advanced Vocational Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	22.1
Studies completed: Advanced Vocational Education	Other reasons	26.4
Studies completed: Higher Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,115,591
Studies completed: Higher Education	There was not a service available in the webpage	17.0
Studies completed: Higher Education	They prefer to do it in person	43.8
Studies completed: Higher Education	There is no immediate response	31.7
Studies completed: Higher Education	They trust submission on paper more	48.3
Studies completed: Higher Education	Lack of knowledge or ability	14.5
Studies completed: Higher Education	Concern about the protection and security of personal data	18.6
Studies completed: Higher Education	The process will require visits in person or paper submissions anyway	38.7
Studies completed: Higher Education	They do not have an electronic signature or certificate or have problems using them	29.4
Studies completed: Higher Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	14.0
Studies completed: Higher Education	Other reasons	20.1
Studies completed: Other	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	6,542
Studies completed: Other	There was not a service available in the webpage	100.0
Studies completed: Other	They prefer to do it in person	0.0
Studies completed: Other	There is no immediate response	0.0
Studies completed: Other	They trust submission on paper more	0.0
Studies completed: Other	Lack of knowledge or ability	0.0
Studies completed: Other	Concern about the protection and security of personal data	0.0
Studies completed: Other	The process will require visits in person or paper submissions anyway	0.0
Studies completed: Other	They do not have an electronic signature or certificate or have problems using them	0.0
Studies completed: Other	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	0.0
Studies completed: Other	Other reasons	0.0
Employment situation: Employed and economically active	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2,266,859
Employment situation: Employed and economically active	There was not a service available in the webpage	14.0
Employment situation: Employed and economically active	They prefer to do it in person	49.6
Employment situation: Employed and economically active	There is no immediate response	32.7
Employment situation: Employed and economically active	They trust submission on paper more	52.1
Employment situation: Employed and economically active	Lack of knowledge or ability	20.5
Employment situation: Employed and economically active	Concern about the protection and security of personal data	21.3
Employment situation: Employed and economically active	The process will require visits in person or paper submissions anyway	31.1
Employment situation: Employed and economically active	They do not have an electronic signature or certificate or have problems using them	25.4
Employment situation: Employed and economically active	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	20.3
Employment situation: Employed and economically active	Other reasons	19.7
Employment situation: Unemployed and economically active	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,086,910
Employment situation: Unemployed and economically active	There was not a service available in the webpage	10.7
Employment situation: Unemployed and economically active	They prefer to do it in person	58.4
Employment situation: Unemployed and economically active	There is no immediate response	35.3
Employment situation: Unemployed and economically active	They trust submission on paper more	57.7
Employment situation: Unemployed and economically active	Lack of knowledge or ability	27.7
Employment situation: Unemployed and economically active	Concern about the protection and security of personal data	25.9
Employment situation: Unemployed and economically active	The process will require visits in person or paper submissions anyway	30.4
Employment situation: Unemployed and economically active	They do not have an electronic signature or certificate or have problems using them	22.7
Employment situation: Unemployed and economically active	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	9.8
Employment situation: Unemployed and economically active	Other reasons	16.3
Employment situation: Economically inactive population: Students	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	300,595
Employment situation: Economically inactive population: Students	There was not a service available in the webpage	14.2
Employment situation: Economically inactive population: Students	They prefer to do it in person	35.8
Employment situation: Economically inactive population: Students	There is no immediate response	27.3
Employment situation: Economically inactive population: Students	They trust submission on paper more	43.9
Employment situation: Economically inactive population: Students	Lack of knowledge or ability	6.3
Employment situation: Economically inactive population: Students	Concern about the protection and security of personal data	16.0
Employment situation: Economically inactive population: Students	The process will require visits in person or paper submissions anyway	36.6
Employment situation: Economically inactive population: Students	They do not have an electronic signature or certificate or have problems using them	18.6
Employment situation: Economically inactive population: Students	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	14.0
Employment situation: Economically inactive population: Students	Other reasons	20.7
Employment situation: Economically inactive population: Household chores	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	178,497
Employment situation: Economically inactive population: Household chores	There was not a service available in the webpage	5.8
Employment situation: Economically inactive population: Household chores	They prefer to do it in person	41.8
Employment situation: Economically inactive population: Household chores	There is no immediate response	28.7
Employment situation: Economically inactive population: Household chores	They trust submission on paper more	51.8
Employment situation: Economically inactive population: Household chores	Lack of knowledge or ability	18.3
Employment situation: Economically inactive population: Household chores	Concern about the protection and security of personal data	33.2
Employment situation: Economically inactive population: Household chores	The process will require visits in person or paper submissions anyway	29.7
Employment situation: Economically inactive population: Household chores	They do not have an electronic signature or certificate or have problems using them	24.2
Employment situation: Economically inactive population: Household chores	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	8.6
Employment situation: Economically inactive population: Household chores	Other reasons	13.7
Employment situation: Inactive population: Pensioners	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	283,895
Employment situation: Inactive population: Pensioners	There was not a service available in the webpage	6.5
Employment situation: Inactive population: Pensioners	They prefer to do it in person	54.6
Employment situation: Inactive population: Pensioners	There is no immediate response	33.5
Employment situation: Inactive population: Pensioners	They trust submission on paper more	59.1
Employment situation: Inactive population: Pensioners	Lack of knowledge or ability	32.3
Employment situation: Inactive population: Pensioners	Concern about the protection and security of personal data	32.3
Employment situation: Inactive population: Pensioners	The process will require visits in person or paper submissions anyway	22.1
Employment situation: Inactive population: Pensioners	They do not have an electronic signature or certificate or have problems using them	25.1
Employment situation: Inactive population: Pensioners	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	15.2
Employment situation: Inactive population: Pensioners	Other reasons	28.5
Employment situation: Other situation	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	80,973
Employment situation: Other situation	There was not a service available in the webpage	0.0
Employment situation: Other situation	They prefer to do it in person	24.9
Employment situation: Other situation	There is no immediate response	13.1
Employment situation: Other situation	They trust submission on paper more	20.1
Employment situation: Other situation	Lack of knowledge or ability	47.0
Employment situation: Other situation	Concern about the protection and security of personal data	17.5
Employment situation: Other situation	The process will require visits in person or paper submissions anyway	46.7
Employment situation: Other situation	They do not have an electronic signature or certificate or have problems using them	35.3
Employment situation: Other situation	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	14.1
Employment situation: Other situation	Other reasons	4.6
Professional status (in main job): Worker employed by others	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,822,741
Professional status (in main job): Worker employed by others	There was not a service available in the webpage	13.9
Professional status (in main job): Worker employed by others	They prefer to do it in person	50.0
Professional status (in main job): Worker employed by others	There is no immediate response	32.4
Professional status (in main job): Worker employed by others	They trust submission on paper more	53.0
Professional status (in main job): Worker employed by others	Lack of knowledge or ability	20.1
Professional status (in main job): Worker employed by others	Concern about the protection and security of personal data	21.6
Professional status (in main job): Worker employed by others	The process will require visits in person or paper submissions anyway	30.9
Professional status (in main job): Worker employed by others	They do not have an electronic signature or certificate or have problems using them	25.3
Professional status (in main job): Worker employed by others	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.3
Professional status (in main job): Worker employed by others	Other reasons	21.2
Professional status (in main job): Self-employed or freelance workers	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	444,118
Professional status (in main job): Self-employed or freelance workers	There was not a service available in the webpage	14.4
Professional status (in main job): Self-employed or freelance workers	They prefer to do it in person	47.5
Professional status (in main job): Self-employed or freelance workers	There is no immediate response	34.0
Professional status (in main job): Self-employed or freelance workers	They trust submission on paper more	48.3
Professional status (in main job): Self-employed or freelance workers	Lack of knowledge or ability	21.8
Professional status (in main job): Self-employed or freelance workers	Concern about the protection and security of personal data	19.8
Professional status (in main job): Self-employed or freelance workers	The process will require visits in person or paper submissions anyway	31.9
Professional status (in main job): Self-employed or freelance workers	They do not have an electronic signature or certificate or have problems using them	26.1
Professional status (in main job): Self-employed or freelance workers	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	36.9
Professional status (in main job): Self-employed or freelance workers	Other reasons	13.3
Main occupation: Manual	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	660,149
Main occupation: Manual	There was not a service available in the webpage	7.0
Main occupation: Manual	They prefer to do it in person	55.1
Main occupation: Manual	There is no immediate response	37.8
Main occupation: Manual	They trust submission on paper more	63.1
Main occupation: Manual	Lack of knowledge or ability	28.8
Main occupation: Manual	Concern about the protection and security of personal data	24.1
Main occupation: Manual	The process will require visits in person or paper submissions anyway	27.0
Main occupation: Manual	They do not have an electronic signature or certificate or have problems using them	20.6
Main occupation: Manual	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	22.6
Main occupation: Manual	Other reasons	16.0
Main occupation: Non-manual	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,606,709
Main occupation: Non-manual	There was not a service available in the webpage	16.9
Main occupation: Non-manual	They prefer to do it in person	47.3
Main occupation: Non-manual	There is no immediate response	30.6
Main occupation: Non-manual	They trust submission on paper more	47.5
Main occupation: Non-manual	Lack of knowledge or ability	17.0
Main occupation: Non-manual	Concern about the protection and security of personal data	20.1
Main occupation: Non-manual	The process will require visits in person or paper submissions anyway	32.8
Main occupation: Non-manual	They do not have an electronic signature or certificate or have problems using them	27.4
Main occupation: Non-manual	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	19.4
Main occupation: Non-manual	Other reasons	21.2
Main occupation: ICT workers	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	43,111
Main occupation: ICT workers	There was not a service available in the webpage	17.8
Main occupation: ICT workers	They prefer to do it in person	55.8
Main occupation: ICT workers	There is no immediate response	67.1
Main occupation: ICT workers	They trust submission on paper more	55.2
Main occupation: ICT workers	Lack of knowledge or ability	10.3
Main occupation: ICT workers	Concern about the protection and security of personal data	35.1
Main occupation: ICT workers	The process will require visits in person or paper submissions anyway	49.0
Main occupation: ICT workers	They do not have an electronic signature or certificate or have problems using them	47.8
Main occupation: ICT workers	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	8.8
Main occupation: ICT workers	Other reasons	11.7
Main occupation: Other workers	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2,223,748
Main occupation: Other workers	There was not a service available in the webpage	13.9
Main occupation: Other workers	They prefer to do it in person	49.4
Main occupation: Other workers	There is no immediate response	32.0
Main occupation: Other workers	They trust submission on paper more	52.0
Main occupation: Other workers	Lack of knowledge or ability	20.7
Main occupation: Other workers	Concern about the protection and security of personal data	21.0
Main occupation: Other workers	The process will require visits in person or paper submissions anyway	30.7
Main occupation: Other workers	They do not have an electronic signature or certificate or have problems using them	25.0
Main occupation: Other workers	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	20.5
Main occupation: Other workers	Other reasons	19.8
Net household monthly income: Less than 900 Euros	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	622,902
Net household monthly income: Less than 900 Euros	There was not a service available in the webpage	7.5
Net household monthly income: Less than 900 Euros	They prefer to do it in person	53.4
Net household monthly income: Less than 900 Euros	There is no immediate response	36.1
Net household monthly income: Less than 900 Euros	They trust submission on paper more	54.6
Net household monthly income: Less than 900 Euros	Lack of knowledge or ability	33.2
Net household monthly income: Less than 900 Euros	Concern about the protection and security of personal data	28.2
Net household monthly income: Less than 900 Euros	The process will require visits in person or paper submissions anyway	29.1
Net household monthly income: Less than 900 Euros	They do not have an electronic signature or certificate or have problems using them	21.0
Net household monthly income: Less than 900 Euros	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	10.2
Net household monthly income: Less than 900 Euros	Other reasons	16.5
Net household monthly income: 901 to 1,600 Euros	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,251,973
Net household monthly income: 901 to 1,600 Euros	There was not a service available in the webpage	11.7
Net household monthly income: 901 to 1,600 Euros	They prefer to do it in person	58.2
Net household monthly income: 901 to 1,600 Euros	There is no immediate response	38.4
Net household monthly income: 901 to 1,600 Euros	They trust submission on paper more	58.6
Net household monthly income: 901 to 1,600 Euros	Lack of knowledge or ability	29.5
Net household monthly income: 901 to 1,600 Euros	Concern about the protection and security of personal data	24.8
Net household monthly income: 901 to 1,600 Euros	The process will require visits in person or paper submissions anyway	32.0
Net household monthly income: 901 to 1,600 Euros	They do not have an electronic signature or certificate or have problems using them	24.8
Net household monthly income: 901 to 1,600 Euros	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	15.7
Net household monthly income: 901 to 1,600 Euros	Other reasons	16.9
Net household monthly income: 1,601 to 2,500 Euros	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	645,887
Net household monthly income: 1,601 to 2,500 Euros	There was not a service available in the webpage	13.9
Net household monthly income: 1,601 to 2,500 Euros	They prefer to do it in person	50.0
Net household monthly income: 1,601 to 2,500 Euros	There is no immediate response	32.2
Net household monthly income: 1,601 to 2,500 Euros	They trust submission on paper more	55.0
Net household monthly income: 1,601 to 2,500 Euros	Lack of knowledge or ability	26.2
Net household monthly income: 1,601 to 2,500 Euros	Concern about the protection and security of personal data	22.7
Net household monthly income: 1,601 to 2,500 Euros	The process will require visits in person or paper submissions anyway	28.3
Net household monthly income: 1,601 to 2,500 Euros	They do not have an electronic signature or certificate or have problems using them	22.3
Net household monthly income: 1,601 to 2,500 Euros	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	17.2
Net household monthly income: 1,601 to 2,500 Euros	Other reasons	18.3
Net household monthly income: More than 2,500 Euros	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	674,234
Net household monthly income: More than 2,500 Euros	There was not a service available in the webpage	16.8
Net household monthly income: More than 2,500 Euros	They prefer to do it in person	41.6
Net household monthly income: More than 2,500 Euros	There is no immediate response	27.1
Net household monthly income: More than 2,500 Euros	They trust submission on paper more	38.6
Net household monthly income: More than 2,500 Euros	Lack of knowledge or ability	17.4
Net household monthly income: More than 2,500 Euros	Concern about the protection and security of personal data	12.8
Net household monthly income: More than 2,500 Euros	The process will require visits in person or paper submissions anyway	31.7
Net household monthly income: More than 2,500 Euros	They do not have an electronic signature or certificate or have problems using them	29.4
Net household monthly income: More than 2,500 Euros	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	19.8
Net household monthly income: More than 2,500 Euros	Other reasons	24.7
Net household monthly income: DK/NA	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,002,732
Net household monthly income: DK/NA	There was not a service available in the webpage	10.8
Net household monthly income: DK/NA	They prefer to do it in person	44.9
Net household monthly income: DK/NA	There is no immediate response	26.6
Net household monthly income: DK/NA	They trust submission on paper more	52.5
Net household monthly income: DK/NA	Lack of knowledge or ability	8.3
Net household monthly income: DK/NA	Concern about the protection and security of personal data	25.6
Net household monthly income: DK/NA	The process will require visits in person or paper submissions anyway	31.9
Net household monthly income: DK/NA	They do not have an electronic signature or certificate or have problems using them	23.9
Net household monthly income: DK/NA	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	17.3
Net household monthly income: DK/NA	Other reasons	19.5