National Total	Autonomous Communities and Cities	Problems registered	Total
National Total		Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	15,101,703
National Total		Technical glitches in the webpage	26.8
National Total		Insufficient, unclear or outdated information	28.1
National Total		Assistance needed but not found (neither online nor offline)	18.6
National Total		Other problems	10.8
National Total		No problem registered	57.6
National Total	Andalucía	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,445,369
National Total	Andalucía	Technical glitches in the webpage	22.0
National Total	Andalucía	Insufficient, unclear or outdated information	19.3
National Total	Andalucía	Assistance needed but not found (neither online nor offline)	12.4
National Total	Andalucía	Other problems	7.2
National Total	Andalucía	No problem registered	68.7
National Total	Aragón	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	392,070
National Total	Aragón	Technical glitches in the webpage	30.0
National Total	Aragón	Insufficient, unclear or outdated information	30.0
National Total	Aragón	Assistance needed but not found (neither online nor offline)	17.8
National Total	Aragón	Other problems	8.1
National Total	Aragón	No problem registered	55.0
National Total	Asturias, Principado de	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	362,181
National Total	Asturias, Principado de	Technical glitches in the webpage	32.5
National Total	Asturias, Principado de	Insufficient, unclear or outdated information	30.8
National Total	Asturias, Principado de	Assistance needed but not found (neither online nor offline)	19.8
National Total	Asturias, Principado de	Other problems	7.7
National Total	Asturias, Principado de	No problem registered	51.0
National Total	Balears, Illes	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	349,021
National Total	Balears, Illes	Technical glitches in the webpage	14.8
National Total	Balears, Illes	Insufficient, unclear or outdated information	13.9
National Total	Balears, Illes	Assistance needed but not found (neither online nor offline)	9.5
National Total	Balears, Illes	Other problems	6.9
National Total	Balears, Illes	No problem registered	75.2
National Total	Canarias	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	627,151
National Total	Canarias	Technical glitches in the webpage	29.1
National Total	Canarias	Insufficient, unclear or outdated information	27.2
National Total	Canarias	Assistance needed but not found (neither online nor offline)	21.6
National Total	Canarias	Other problems	13.5
National Total	Canarias	No problem registered	57.9
National Total	Cantabria	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	188,837
National Total	Cantabria	Technical glitches in the webpage	21.5
National Total	Cantabria	Insufficient, unclear or outdated information	26.5
National Total	Cantabria	Assistance needed but not found (neither online nor offline)	16.3
National Total	Cantabria	Other problems	6.4
National Total	Cantabria	No problem registered	56.0
National Total	Castilla y León	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	760,332
National Total	Castilla y León	Technical glitches in the webpage	31.1
National Total	Castilla y León	Insufficient, unclear or outdated information	35.7
National Total	Castilla y León	Assistance needed but not found (neither online nor offline)	25.6
National Total	Castilla y León	Other problems	18.6
National Total	Castilla y León	No problem registered	50.1
National Total	Castilla-La Mancha	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	584,844
National Total	Castilla-La Mancha	Technical glitches in the webpage	31.1
National Total	Castilla-La Mancha	Insufficient, unclear or outdated information	36.3
National Total	Castilla-La Mancha	Assistance needed but not found (neither online nor offline)	22.1
National Total	Castilla-La Mancha	Other problems	14.7
National Total	Castilla-La Mancha	No problem registered	49.4
National Total	Cataluña	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,463,901
National Total	Cataluña	Technical glitches in the webpage	19.7
National Total	Cataluña	Insufficient, unclear or outdated information	20.3
National Total	Cataluña	Assistance needed but not found (neither online nor offline)	13.1
National Total	Cataluña	Other problems	10.5
National Total	Cataluña	No problem registered	67.4
National Total	Comunitat Valenciana	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,542,981
National Total	Comunitat Valenciana	Technical glitches in the webpage	32.9
National Total	Comunitat Valenciana	Insufficient, unclear or outdated information	28.2
National Total	Comunitat Valenciana	Assistance needed but not found (neither online nor offline)	19.5
National Total	Comunitat Valenciana	Other problems	8.6
National Total	Comunitat Valenciana	No problem registered	54.6
National Total	Extremadura	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	282,423
National Total	Extremadura	Technical glitches in the webpage	29.3
National Total	Extremadura	Insufficient, unclear or outdated information	26.2
National Total	Extremadura	Assistance needed but not found (neither online nor offline)	19.8
National Total	Extremadura	Other problems	10.6
National Total	Extremadura	No problem registered	57.0
National Total	Galicia	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	875,903
National Total	Galicia	Technical glitches in the webpage	32.6
National Total	Galicia	Insufficient, unclear or outdated information	27.9
National Total	Galicia	Assistance needed but not found (neither online nor offline)	21.9
National Total	Galicia	Other problems	10.2
National Total	Galicia	No problem registered	50.7
National Total	Madrid, Comunidad de	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,702,662
National Total	Madrid, Comunidad de	Technical glitches in the webpage	31.4
National Total	Madrid, Comunidad de	Insufficient, unclear or outdated information	41.0
National Total	Madrid, Comunidad de	Assistance needed but not found (neither online nor offline)	26.8
National Total	Madrid, Comunidad de	Other problems	15.5
National Total	Madrid, Comunidad de	No problem registered	45.8
National Total	Murcia, Región de	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	429,067
National Total	Murcia, Región de	Technical glitches in the webpage	25.6
National Total	Murcia, Región de	Insufficient, unclear or outdated information	30.4
National Total	Murcia, Región de	Assistance needed but not found (neither online nor offline)	14.5
National Total	Murcia, Región de	Other problems	7.5
National Total	Murcia, Región de	No problem registered	54.2
National Total	Navarra (Comunidad Foral de)	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	202,337
National Total	Navarra (Comunidad Foral de)	Technical glitches in the webpage	22.2
National Total	Navarra (Comunidad Foral de)	Insufficient, unclear or outdated information	24.7
National Total	Navarra (Comunidad Foral de)	Assistance needed but not found (neither online nor offline)	18.2
National Total	Navarra (Comunidad Foral de)	Other problems	9.5
National Total	Navarra (Comunidad Foral de)	No problem registered	58.6
National Total	País Vasco	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	750,006
National Total	País Vasco	Technical glitches in the webpage	24.8
National Total	País Vasco	Insufficient, unclear or outdated information	29.1
National Total	País Vasco	Assistance needed but not found (neither online nor offline)	16.8
National Total	País Vasco	Other problems	7.6
National Total	País Vasco	No problem registered	58.1
National Total	Rioja, La	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	91,959
National Total	Rioja, La	Technical glitches in the webpage	22.0
National Total	Rioja, La	Insufficient, unclear or outdated information	27.6
National Total	Rioja, La	Assistance needed but not found (neither online nor offline)	17.7
National Total	Rioja, La	Other problems	13.5
National Total	Rioja, La	No problem registered	59.5
National Total	Ceuta	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	31,431
National Total	Ceuta	Technical glitches in the webpage	11.9
National Total	Ceuta	Insufficient, unclear or outdated information	10.5
National Total	Ceuta	Assistance needed but not found (neither online nor offline)	5.1
National Total	Ceuta	Other problems	5.1
National Total	Ceuta	No problem registered	82.7
National Total	Melilla	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	19,227
National Total	Melilla	Technical glitches in the webpage	59.0
National Total	Melilla	Insufficient, unclear or outdated information	29.6
National Total	Melilla	Assistance needed but not found (neither online nor offline)	12.8
National Total	Melilla	Other problems	0.0
National Total	Melilla	No problem registered	33.4