National Total Autonomous Communities and Cities Level of satisfaction Total National Total Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 15,101,703 National Total Ease of finding information: Basically satisfied 79.6 National Total Ease of finding information: Basically dissatisfied 18.1 National Total Ease of finding information: Non applicable 2.2 National Total Usefulness of available information: Basically satisfied 85.3 National Total Usefulness of available information: Basically dissatisfied 12.5 National Total Usefulness of available information: Non applicable 2.2 National Total Information provided during the process or application tracking: Basically satisfied 78.5 National Total Information provided during the process or application tracking: Basically dissatisfied 14.2 National Total Information provided during the process or application tracking: Non applicable 7.2 National Total Ease of use of the services of the website: Basically satisfied 79.1 National Total Ease of use of the services of the website: Basically dissatisfied 17.4 National Total Ease of use of the services of the website: Non applicable 3.4 National Total Andalucía Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 2,445,369 National Total Andalucía Ease of finding information: Basically satisfied 85.3 National Total Andalucía Ease of finding information: Basically dissatisfied 13.0 National Total Andalucía Ease of finding information: Non applicable 1.7 National Total Andalucía Usefulness of available information: Basically satisfied 89.7 National Total Andalucía Usefulness of available information: Basically dissatisfied 7.9 National Total Andalucía Usefulness of available information: Non applicable 2.4 National Total Andalucía Information provided during the process or application tracking: Basically satisfied 85.5 National Total Andalucía Information provided during the process or application tracking: Basically dissatisfied 9.6 National Total Andalucía Information provided during the process or application tracking: Non applicable 4.9 National Total Andalucía Ease of use of the services of the website: Basically satisfied 86.6 National Total Andalucía Ease of use of the services of the website: Basically dissatisfied 10.4 National Total Andalucía Ease of use of the services of the website: Non applicable 3.0 National Total Aragón Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 392,070 National Total Aragón Ease of finding information: Basically satisfied 84.3 National Total Aragón Ease of finding information: Basically dissatisfied 14.6 National Total Aragón Ease of finding information: Non applicable 1.2 National Total Aragón Usefulness of available information: Basically satisfied 85.8 National Total Aragón Usefulness of available information: Basically dissatisfied 12.6 National Total Aragón Usefulness of available information: Non applicable 1.6 National Total Aragón Information provided during the process or application tracking: Basically satisfied 81.1 National Total Aragón Information provided during the process or application tracking: Basically dissatisfied 13.3 National Total Aragón Information provided during the process or application tracking: Non applicable 5.6 National Total Aragón Ease of use of the services of the website: Basically satisfied 82.8 National Total Aragón Ease of use of the services of the website: Basically dissatisfied 12.5 National Total Aragón Ease of use of the services of the website: Non applicable 4.7 National Total Asturias, Principado de Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 362,181 National Total Asturias, Principado de Ease of finding information: Basically satisfied 83.4 National Total Asturias, Principado de Ease of finding information: Basically dissatisfied 15.0 National Total Asturias, Principado de Ease of finding information: Non applicable 1.7 National Total Asturias, Principado de Usefulness of available information: Basically satisfied 86.3 National Total Asturias, Principado de Usefulness of available information: Basically dissatisfied 12.8 National Total Asturias, Principado de Usefulness of available information: Non applicable 0.9 National Total Asturias, Principado de Information provided during the process or application tracking: Basically satisfied 78.8 National Total Asturias, Principado de Information provided during the process or application tracking: Basically dissatisfied 14.5 National Total Asturias, Principado de Information provided during the process or application tracking: Non applicable 6.7 National Total Asturias, Principado de Ease of use of the services of the website: Basically satisfied 82.2 National Total Asturias, Principado de Ease of use of the services of the website: Basically dissatisfied 16.9 National Total Asturias, Principado de Ease of use of the services of the website: Non applicable 0.9 National Total Balears, Illes Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 349,021 National Total Balears, Illes Ease of finding information: Basically satisfied 84.4 National Total Balears, Illes Ease of finding information: Basically dissatisfied 15.2 National Total Balears, Illes Ease of finding information: Non applicable 0.4 National Total Balears, Illes Usefulness of available information: Basically satisfied 89.7 National Total Balears, Illes Usefulness of available information: Basically dissatisfied 9.9 National Total Balears, Illes Usefulness of available information: Non applicable 0.4 National Total Balears, Illes Information provided during the process or application tracking: Basically satisfied 81.2 National Total Balears, Illes Information provided during the process or application tracking: Basically dissatisfied 14.3 National Total Balears, Illes Information provided during the process or application tracking: Non applicable 4.4 National Total Balears, Illes Ease of use of the services of the website: Basically satisfied 80.3 National Total Balears, Illes Ease of use of the services of the website: Basically dissatisfied 16.5 National Total Balears, Illes Ease of use of the services of the website: Non applicable 3.1 National Total Canarias Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 627,151 National Total Canarias Ease of finding information: Basically satisfied 81.0 National Total Canarias Ease of finding information: Basically dissatisfied 14.0 National Total Canarias Ease of finding information: Non applicable 4.9 National Total Canarias Usefulness of available information: Basically satisfied 85.5 National Total Canarias Usefulness of available information: Basically dissatisfied 11.2 National Total Canarias Usefulness of available information: Non applicable 3.3 National Total Canarias Information provided during the process or application tracking: Basically satisfied 79.7 National Total Canarias Information provided during the process or application tracking: Basically dissatisfied 12.0 National Total Canarias Information provided during the process or application tracking: Non applicable 8.3 National Total Canarias Ease of use of the services of the website: Basically satisfied 80.7 National Total Canarias Ease of use of the services of the website: Basically dissatisfied 16.2 National Total Canarias Ease of use of the services of the website: Non applicable 3.1 National Total Cantabria Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 188,837 National Total Cantabria Ease of finding information: Basically satisfied 90.5 National Total Cantabria Ease of finding information: Basically dissatisfied 8.4 National Total Cantabria Ease of finding information: Non applicable 1.1 National Total Cantabria Usefulness of available information: Basically satisfied 84.7 National Total Cantabria Usefulness of available information: Basically dissatisfied 13.6 National Total Cantabria Usefulness of available information: Non applicable 1.7 National Total Cantabria Information provided during the process or application tracking: Basically satisfied 79.6 National Total Cantabria Information provided during the process or application tracking: Basically dissatisfied 7.8 National Total Cantabria Information provided during the process or application tracking: Non applicable 12.6 National Total Cantabria Ease of use of the services of the website: Basically satisfied 86.4 National Total Cantabria Ease of use of the services of the website: Basically dissatisfied 11.3 National Total Cantabria Ease of use of the services of the website: Non applicable 2.3 National Total Castilla y León Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 760,332 National Total Castilla y León Ease of finding information: Basically satisfied 77.5 National Total Castilla y León Ease of finding information: Basically dissatisfied 20.2 National Total Castilla y León Ease of finding information: Non applicable 2.3 National Total Castilla y León Usefulness of available information: Basically satisfied 85.8 National Total Castilla y León Usefulness of available information: Basically dissatisfied 12.7 National Total Castilla y León Usefulness of available information: Non applicable 1.5 National Total Castilla y León Information provided during the process or application tracking: Basically satisfied 73.3 National Total Castilla y León Information provided during the process or application tracking: Basically dissatisfied 20.4 National Total Castilla y León Information provided during the process or application tracking: Non applicable 6.3 National Total Castilla y León Ease of use of the services of the website: Basically satisfied 77.4 National Total Castilla y León Ease of use of the services of the website: Basically dissatisfied 20.8 National Total Castilla y León Ease of use of the services of the website: Non applicable 1.9 National Total Castilla-La Mancha Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 584,844 National Total Castilla-La Mancha Ease of finding information: Basically satisfied 79.4 National Total Castilla-La Mancha Ease of finding information: Basically dissatisfied 19.5 National Total Castilla-La Mancha Ease of finding information: Non applicable 1.1 National Total Castilla-La Mancha Usefulness of available information: Basically satisfied 88.1 National Total Castilla-La Mancha Usefulness of available information: Basically dissatisfied 10.5 National Total Castilla-La Mancha Usefulness of available information: Non applicable 1.4 National Total Castilla-La Mancha Information provided during the process or application tracking: Basically satisfied 81.5 National Total Castilla-La Mancha Information provided during the process or application tracking: Basically dissatisfied 11.7 National Total Castilla-La Mancha Information provided during the process or application tracking: Non applicable 6.8 National Total Castilla-La Mancha Ease of use of the services of the website: Basically satisfied 79.2 National Total Castilla-La Mancha Ease of use of the services of the website: Basically dissatisfied 19.9 National Total Castilla-La Mancha Ease of use of the services of the website: Non applicable 0.8 National Total Cataluña Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 2,463,901 National Total Cataluña Ease of finding information: Basically satisfied 79.1 National Total Cataluña Ease of finding information: Basically dissatisfied 18.3 National Total Cataluña Ease of finding information: Non applicable 2.6 National Total Cataluña Usefulness of available information: Basically satisfied 85.4 National Total Cataluña Usefulness of available information: Basically dissatisfied 11.8 National Total Cataluña Usefulness of available information: Non applicable 2.8 National Total Cataluña Information provided during the process or application tracking: Basically satisfied 82.3 National Total Cataluña Information provided during the process or application tracking: Basically dissatisfied 13.0 National Total Cataluña Information provided during the process or application tracking: Non applicable 4.7 National Total Cataluña Ease of use of the services of the website: Basically satisfied 81.2 National Total Cataluña Ease of use of the services of the website: Basically dissatisfied 14.7 National Total Cataluña Ease of use of the services of the website: Non applicable 4.0 National Total Comunitat Valenciana Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 1,542,981 National Total Comunitat Valenciana Ease of finding information: Basically satisfied 80.6 National Total Comunitat Valenciana Ease of finding information: Basically dissatisfied 18.0 National Total Comunitat Valenciana Ease of finding information: Non applicable 1.4 National Total Comunitat Valenciana Usefulness of available information: Basically satisfied 85.9 National Total Comunitat Valenciana Usefulness of available information: Basically dissatisfied 13.1 National Total Comunitat Valenciana Usefulness of available information: Non applicable 1.0 National Total Comunitat Valenciana Information provided during the process or application tracking: Basically satisfied 77.9 National Total Comunitat Valenciana Information provided during the process or application tracking: Basically dissatisfied 14.8 National Total Comunitat Valenciana Information provided during the process or application tracking: Non applicable 7.3 National Total Comunitat Valenciana Ease of use of the services of the website: Basically satisfied 79.2 National Total Comunitat Valenciana Ease of use of the services of the website: Basically dissatisfied 17.1 National Total Comunitat Valenciana Ease of use of the services of the website: Non applicable 3.7 National Total Extremadura Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 282,423 National Total Extremadura Ease of finding information: Basically satisfied 82.5 National Total Extremadura Ease of finding information: Basically dissatisfied 12.5 National Total Extremadura Ease of finding information: Non applicable 4.9 National Total Extremadura Usefulness of available information: Basically satisfied 86.3 National Total Extremadura Usefulness of available information: Basically dissatisfied 10.4 National Total Extremadura Usefulness of available information: Non applicable 3.3 National Total Extremadura Information provided during the process or application tracking: Basically satisfied 83.6 National Total Extremadura Information provided during the process or application tracking: Basically dissatisfied 9.4 National Total Extremadura Information provided during the process or application tracking: Non applicable 7.1 National Total Extremadura Ease of use of the services of the website: Basically satisfied 85.5 National Total Extremadura Ease of use of the services of the website: Basically dissatisfied 10.0 National Total Extremadura Ease of use of the services of the website: Non applicable 4.5 National Total Galicia Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 875,903 National Total Galicia Ease of finding information: Basically satisfied 75.9 National Total Galicia Ease of finding information: Basically dissatisfied 21.0 National Total Galicia Ease of finding information: Non applicable 3.1 National Total Galicia Usefulness of available information: Basically satisfied 80.4 National Total Galicia Usefulness of available information: Basically dissatisfied 17.5 National Total Galicia Usefulness of available information: Non applicable 2.2 National Total Galicia Information provided during the process or application tracking: Basically satisfied 73.0 National Total Galicia Information provided during the process or application tracking: Basically dissatisfied 19.9 National Total Galicia Information provided during the process or application tracking: Non applicable 7.1 National Total Galicia Ease of use of the services of the website: Basically satisfied 76.4 National Total Galicia Ease of use of the services of the website: Basically dissatisfied 20.8 National Total Galicia Ease of use of the services of the website: Non applicable 2.9 National Total Madrid, Comunidad de Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 2,702,662 National Total Madrid, Comunidad de Ease of finding information: Basically satisfied 71.7 National Total Madrid, Comunidad de Ease of finding information: Basically dissatisfied 25.7 National Total Madrid, Comunidad de Ease of finding information: Non applicable 2.7 National Total Madrid, Comunidad de Usefulness of available information: Basically satisfied 80.7 National Total Madrid, Comunidad de Usefulness of available information: Basically dissatisfied 17.0 National Total Madrid, Comunidad de Usefulness of available information: Non applicable 2.3 National Total Madrid, Comunidad de Information provided during the process or application tracking: Basically satisfied 71.9 National Total Madrid, Comunidad de Information provided during the process or application tracking: Basically dissatisfied 18.0 National Total Madrid, Comunidad de Information provided during the process or application tracking: Non applicable 10.1 National Total Madrid, Comunidad de Ease of use of the services of the website: Basically satisfied 69.1 National Total Madrid, Comunidad de Ease of use of the services of the website: Basically dissatisfied 26.9 National Total Madrid, Comunidad de Ease of use of the services of the website: Non applicable 4.0 National Total Murcia, Región de Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 429,067 National Total Murcia, Región de Ease of finding information: Basically satisfied 82.8 National Total Murcia, Región de Ease of finding information: Basically dissatisfied 16.3 National Total Murcia, Región de Ease of finding information: Non applicable 0.9 National Total Murcia, Región de Usefulness of available information: Basically satisfied 88.0 National Total Murcia, Región de Usefulness of available information: Basically dissatisfied 11.4 National Total Murcia, Región de Usefulness of available information: Non applicable 0.6 National Total Murcia, Región de Information provided during the process or application tracking: Basically satisfied 78.2 National Total Murcia, Región de Information provided during the process or application tracking: Basically dissatisfied 18.3 National Total Murcia, Región de Information provided during the process or application tracking: Non applicable 3.5 National Total Murcia, Región de Ease of use of the services of the website: Basically satisfied 83.7 National Total Murcia, Región de Ease of use of the services of the website: Basically dissatisfied 14.6 National Total Murcia, Región de Ease of use of the services of the website: Non applicable 1.7 National Total Navarra (Comunidad Foral de) Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 202,337 National Total Navarra (Comunidad Foral de) Ease of finding information: Basically satisfied 77.5 National Total Navarra (Comunidad Foral de) Ease of finding information: Basically dissatisfied 18.9 National Total Navarra (Comunidad Foral de) Ease of finding information: Non applicable 3.6 National Total Navarra (Comunidad Foral de) Usefulness of available information: Basically satisfied 82.6 National Total Navarra (Comunidad Foral de) Usefulness of available information: Basically dissatisfied 12.9 National Total Navarra (Comunidad Foral de) Usefulness of available information: Non applicable 4.5 National Total Navarra (Comunidad Foral de) Information provided during the process or application tracking: Basically satisfied 71.0 National Total Navarra (Comunidad Foral de) Information provided during the process or application tracking: Basically dissatisfied 13.9 National Total Navarra (Comunidad Foral de) Information provided during the process or application tracking: Non applicable 15.1 National Total Navarra (Comunidad Foral de) Ease of use of the services of the website: Basically satisfied 73.5 National Total Navarra (Comunidad Foral de) Ease of use of the services of the website: Basically dissatisfied 20.1 National Total Navarra (Comunidad Foral de) Ease of use of the services of the website: Non applicable 6.3 National Total País Vasco Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 750,006 National Total País Vasco Ease of finding information: Basically satisfied 83.1 National Total País Vasco Ease of finding information: Basically dissatisfied 16.0 National Total País Vasco Ease of finding information: Non applicable 0.9 National Total País Vasco Usefulness of available information: Basically satisfied 85.4 National Total País Vasco Usefulness of available information: Basically dissatisfied 11.1 National Total País Vasco Usefulness of available information: Non applicable 3.5 National Total País Vasco Information provided during the process or application tracking: Basically satisfied 74.9 National Total País Vasco Information provided during the process or application tracking: Basically dissatisfied 11.2 National Total País Vasco Information provided during the process or application tracking: Non applicable 13.9 National Total País Vasco Ease of use of the services of the website: Basically satisfied 78.0 National Total País Vasco Ease of use of the services of the website: Basically dissatisfied 16.6 National Total País Vasco Ease of use of the services of the website: Non applicable 5.4 National Total Rioja, La Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 91,959 National Total Rioja, La Ease of finding information: Basically satisfied 78.9 National Total Rioja, La Ease of finding information: Basically dissatisfied 15.1 National Total Rioja, La Ease of finding information: Non applicable 6.1 National Total Rioja, La Usefulness of available information: Basically satisfied 82.3 National Total Rioja, La Usefulness of available information: Basically dissatisfied 10.8 National Total Rioja, La Usefulness of available information: Non applicable 7.0 National Total Rioja, La Information provided during the process or application tracking: Basically satisfied 71.6 National Total Rioja, La Information provided during the process or application tracking: Basically dissatisfied 16.7 National Total Rioja, La Information provided during the process or application tracking: Non applicable 11.7 National Total Rioja, La Ease of use of the services of the website: Basically satisfied 71.7 National Total Rioja, La Ease of use of the services of the website: Basically dissatisfied 20.5 National Total Rioja, La Ease of use of the services of the website: Non applicable 7.8 National Total Ceuta Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 31,431 National Total Ceuta Ease of finding information: Basically satisfied 89.8 National Total Ceuta Ease of finding information: Basically dissatisfied 10.2 National Total Ceuta Ease of finding information: Non applicable 0.0 National Total Ceuta Usefulness of available information: Basically satisfied 93.7 National Total Ceuta Usefulness of available information: Basically dissatisfied 6.3 National Total Ceuta Usefulness of available information: Non applicable 0.0 National Total Ceuta Information provided during the process or application tracking: Basically satisfied 90.7 National Total Ceuta Information provided during the process or application tracking: Basically dissatisfied 6.3 National Total Ceuta Information provided during the process or application tracking: Non applicable 3.0 National Total Ceuta Ease of use of the services of the website: Basically satisfied 93.7 National Total Ceuta Ease of use of the services of the website: Basically dissatisfied 6.3 National Total Ceuta Ease of use of the services of the website: Non applicable 0.0 National Total Melilla Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons 19,227 National Total Melilla Ease of finding information: Basically satisfied 79.9 National Total Melilla Ease of finding information: Basically dissatisfied 10.4 National Total Melilla Ease of finding information: Non applicable 9.7 National Total Melilla Usefulness of available information: Basically satisfied 83.5 National Total Melilla Usefulness of available information: Basically dissatisfied 6.8 National Total Melilla Usefulness of available information: Non applicable 9.7 National Total Melilla Information provided during the process or application tracking: Basically satisfied 83.5 National Total Melilla Information provided during the process or application tracking: Basically dissatisfied 6.8 National Total Melilla Information provided during the process or application tracking: Non applicable 9.7 National Total Melilla Ease of use of the services of the website: Basically satisfied 90.3 National Total Melilla Ease of use of the services of the website: Basically dissatisfied 0.0 National Total Melilla Ease of use of the services of the website: Non applicable 9.7