National Total	Autonomous Communities and Cities	Reasons stated	Total
National Total		Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	4,197,729
National Total		There was not a service available in the webpage	12.0
National Total		They prefer to do it in person	50.4
National Total		There is no immediate response	32.5
National Total		They trust submission on paper more	52.8
National Total		Lack of knowledge or ability	22.5
National Total		Concern about the protection and security of personal data	23.3
National Total		The process will require visits in person or paper submissions anyway	30.9
National Total		They do not have an electronic signature or certificate or have problems using them	24.4
National Total		Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.2
National Total		Other reasons	18.9
National Total	Andalucía	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	765,355
National Total	Andalucía	There was not a service available in the webpage	11.7
National Total	Andalucía	They prefer to do it in person	43.8
National Total	Andalucía	There is no immediate response	26.4
National Total	Andalucía	They trust submission on paper more	44.4
National Total	Andalucía	Lack of knowledge or ability	22.3
National Total	Andalucía	Concern about the protection and security of personal data	19.7
National Total	Andalucía	The process will require visits in person or paper submissions anyway	19.8
National Total	Andalucía	They do not have an electronic signature or certificate or have problems using them	13.7
National Total	Andalucía	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	24.9
National Total	Andalucía	Other reasons	18.4
National Total	Aragón	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	108,314
National Total	Aragón	There was not a service available in the webpage	19.8
National Total	Aragón	They prefer to do it in person	41.8
National Total	Aragón	There is no immediate response	31.4
National Total	Aragón	They trust submission on paper more	47.7
National Total	Aragón	Lack of knowledge or ability	17.8
National Total	Aragón	Concern about the protection and security of personal data	17.7
National Total	Aragón	The process will require visits in person or paper submissions anyway	48.2
National Total	Aragón	They do not have an electronic signature or certificate or have problems using them	10.3
National Total	Aragón	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	13.0
National Total	Aragón	Other reasons	18.0
National Total	Asturias, Principado de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	104,632
National Total	Asturias, Principado de	There was not a service available in the webpage	11.7
National Total	Asturias, Principado de	They prefer to do it in person	64.6
National Total	Asturias, Principado de	There is no immediate response	38.3
National Total	Asturias, Principado de	They trust submission on paper more	61.3
National Total	Asturias, Principado de	Lack of knowledge or ability	31.3
National Total	Asturias, Principado de	Concern about the protection and security of personal data	29.7
National Total	Asturias, Principado de	The process will require visits in person or paper submissions anyway	35.0
National Total	Asturias, Principado de	They do not have an electronic signature or certificate or have problems using them	26.5
National Total	Asturias, Principado de	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	17.6
National Total	Asturias, Principado de	Other reasons	14.0
National Total	Balears, Illes	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	86,683
National Total	Balears, Illes	There was not a service available in the webpage	8.1
National Total	Balears, Illes	They prefer to do it in person	35.1
National Total	Balears, Illes	There is no immediate response	4.9
National Total	Balears, Illes	They trust submission on paper more	53.4
National Total	Balears, Illes	Lack of knowledge or ability	15.9
National Total	Balears, Illes	Concern about the protection and security of personal data	22.7
National Total	Balears, Illes	The process will require visits in person or paper submissions anyway	11.4
National Total	Balears, Illes	They do not have an electronic signature or certificate or have problems using them	15.6
National Total	Balears, Illes	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	9.5
National Total	Balears, Illes	Other reasons	35.8
National Total	Canarias	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	120,608
National Total	Canarias	There was not a service available in the webpage	8.6
National Total	Canarias	They prefer to do it in person	54.1
National Total	Canarias	There is no immediate response	12.3
National Total	Canarias	They trust submission on paper more	30.7
National Total	Canarias	Lack of knowledge or ability	18.5
National Total	Canarias	Concern about the protection and security of personal data	7.1
National Total	Canarias	The process will require visits in person or paper submissions anyway	14.7
National Total	Canarias	They do not have an electronic signature or certificate or have problems using them	6.2
National Total	Canarias	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	6.1
National Total	Canarias	Other reasons	25.0
National Total	Cantabria	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	45,395
National Total	Cantabria	There was not a service available in the webpage	6.2
National Total	Cantabria	They prefer to do it in person	37.4
National Total	Cantabria	There is no immediate response	25.7
National Total	Cantabria	They trust submission on paper more	36.4
National Total	Cantabria	Lack of knowledge or ability	16.5
National Total	Cantabria	Concern about the protection and security of personal data	12.1
National Total	Cantabria	The process will require visits in person or paper submissions anyway	35.7
National Total	Cantabria	They do not have an electronic signature or certificate or have problems using them	13.3
National Total	Cantabria	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	20.3
National Total	Cantabria	Other reasons	15.4
National Total	Castilla y León	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	285,005
National Total	Castilla y León	There was not a service available in the webpage	9.5
National Total	Castilla y León	They prefer to do it in person	68.7
National Total	Castilla y León	There is no immediate response	54.8
National Total	Castilla y León	They trust submission on paper more	65.5
National Total	Castilla y León	Lack of knowledge or ability	25.8
National Total	Castilla y León	Concern about the protection and security of personal data	32.1
National Total	Castilla y León	The process will require visits in person or paper submissions anyway	35.0
National Total	Castilla y León	They do not have an electronic signature or certificate or have problems using them	41.3
National Total	Castilla y León	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.0
National Total	Castilla y León	Other reasons	26.2
National Total	Castilla-La Mancha	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	241,209
National Total	Castilla-La Mancha	There was not a service available in the webpage	19.5
National Total	Castilla-La Mancha	They prefer to do it in person	51.3
National Total	Castilla-La Mancha	There is no immediate response	44.0
National Total	Castilla-La Mancha	They trust submission on paper more	72.9
National Total	Castilla-La Mancha	Lack of knowledge or ability	30.2
National Total	Castilla-La Mancha	Concern about the protection and security of personal data	34.8
National Total	Castilla-La Mancha	The process will require visits in person or paper submissions anyway	37.9
National Total	Castilla-La Mancha	They do not have an electronic signature or certificate or have problems using them	38.5
National Total	Castilla-La Mancha	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	17.3
National Total	Castilla-La Mancha	Other reasons	29.4
National Total	Cataluña	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	557,342
National Total	Cataluña	There was not a service available in the webpage	8.6
National Total	Cataluña	They prefer to do it in person	57.8
National Total	Cataluña	There is no immediate response	25.8
National Total	Cataluña	They trust submission on paper more	50.1
National Total	Cataluña	Lack of knowledge or ability	22.0
National Total	Cataluña	Concern about the protection and security of personal data	29.3
National Total	Cataluña	The process will require visits in person or paper submissions anyway	22.1
National Total	Cataluña	They do not have an electronic signature or certificate or have problems using them	18.9
National Total	Cataluña	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	11.7
National Total	Cataluña	Other reasons	13.6
National Total	Comunitat Valenciana	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	390,716
National Total	Comunitat Valenciana	There was not a service available in the webpage	9.5
National Total	Comunitat Valenciana	They prefer to do it in person	51.6
National Total	Comunitat Valenciana	There is no immediate response	38.7
National Total	Comunitat Valenciana	They trust submission on paper more	65.5
National Total	Comunitat Valenciana	Lack of knowledge or ability	30.2
National Total	Comunitat Valenciana	Concern about the protection and security of personal data	25.3
National Total	Comunitat Valenciana	The process will require visits in person or paper submissions anyway	33.3
National Total	Comunitat Valenciana	They do not have an electronic signature or certificate or have problems using them	33.1
National Total	Comunitat Valenciana	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	21.5
National Total	Comunitat Valenciana	Other reasons	12.3
National Total	Extremadura	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	75,347
National Total	Extremadura	There was not a service available in the webpage	21.0
National Total	Extremadura	They prefer to do it in person	41.2
National Total	Extremadura	There is no immediate response	12.7
National Total	Extremadura	They trust submission on paper more	51.6
National Total	Extremadura	Lack of knowledge or ability	26.2
National Total	Extremadura	Concern about the protection and security of personal data	8.9
National Total	Extremadura	The process will require visits in person or paper submissions anyway	34.6
National Total	Extremadura	They do not have an electronic signature or certificate or have problems using them	19.0
National Total	Extremadura	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	15.8
National Total	Extremadura	Other reasons	17.8
National Total	Galicia	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	289,634
National Total	Galicia	There was not a service available in the webpage	6.5
National Total	Galicia	They prefer to do it in person	47.7
National Total	Galicia	There is no immediate response	18.4
National Total	Galicia	They trust submission on paper more	48.6
National Total	Galicia	Lack of knowledge or ability	21.9
National Total	Galicia	Concern about the protection and security of personal data	17.4
National Total	Galicia	The process will require visits in person or paper submissions anyway	27.4
National Total	Galicia	They do not have an electronic signature or certificate or have problems using them	16.2
National Total	Galicia	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	26.6
National Total	Galicia	Other reasons	16.1
National Total	Madrid, Comunidad de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	718,747
National Total	Madrid, Comunidad de	There was not a service available in the webpage	13.6
National Total	Madrid, Comunidad de	They prefer to do it in person	49.4
National Total	Madrid, Comunidad de	There is no immediate response	44.5
National Total	Madrid, Comunidad de	They trust submission on paper more	56.9
National Total	Madrid, Comunidad de	Lack of knowledge or ability	16.4
National Total	Madrid, Comunidad de	Concern about the protection and security of personal data	26.4
National Total	Madrid, Comunidad de	The process will require visits in person or paper submissions anyway	45.8
National Total	Madrid, Comunidad de	They do not have an electronic signature or certificate or have problems using them	38.5
National Total	Madrid, Comunidad de	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	10.0
National Total	Madrid, Comunidad de	Other reasons	20.8
National Total	Murcia, Región de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	117,253
National Total	Murcia, Región de	There was not a service available in the webpage	14.5
National Total	Murcia, Región de	They prefer to do it in person	35.5
National Total	Murcia, Región de	There is no immediate response	29.8
National Total	Murcia, Región de	They trust submission on paper more	38.0
National Total	Murcia, Región de	Lack of knowledge or ability	31.3
National Total	Murcia, Región de	Concern about the protection and security of personal data	7.1
National Total	Murcia, Región de	The process will require visits in person or paper submissions anyway	33.3
National Total	Murcia, Región de	They do not have an electronic signature or certificate or have problems using them	10.8
National Total	Murcia, Región de	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	5.7
National Total	Murcia, Región de	Other reasons	7.1
National Total	Navarra (Comunidad Foral de)	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	44,435
National Total	Navarra (Comunidad Foral de)	There was not a service available in the webpage	15.7
National Total	Navarra (Comunidad Foral de)	They prefer to do it in person	53.2
National Total	Navarra (Comunidad Foral de)	There is no immediate response	32.1
National Total	Navarra (Comunidad Foral de)	They trust submission on paper more	32.0
National Total	Navarra (Comunidad Foral de)	Lack of knowledge or ability	20.5
National Total	Navarra (Comunidad Foral de)	Concern about the protection and security of personal data	5.0
National Total	Navarra (Comunidad Foral de)	The process will require visits in person or paper submissions anyway	37.5
National Total	Navarra (Comunidad Foral de)	They do not have an electronic signature or certificate or have problems using them	10.2
National Total	Navarra (Comunidad Foral de)	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	2.3
National Total	Navarra (Comunidad Foral de)	Other reasons	16.2
National Total	País Vasco	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	207,190
National Total	País Vasco	There was not a service available in the webpage	18.6
National Total	País Vasco	They prefer to do it in person	49.8
National Total	País Vasco	There is no immediate response	25.7
National Total	País Vasco	They trust submission on paper more	43.0
National Total	País Vasco	Lack of knowledge or ability	17.4
National Total	País Vasco	Concern about the protection and security of personal data	17.1
National Total	País Vasco	The process will require visits in person or paper submissions anyway	32.0
National Total	País Vasco	They do not have an electronic signature or certificate or have problems using them	19.7
National Total	País Vasco	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	9.3
National Total	País Vasco	Other reasons	23.1
National Total	Rioja, La	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	29,545
National Total	Rioja, La	There was not a service available in the webpage	12.7
National Total	Rioja, La	They prefer to do it in person	54.2
National Total	Rioja, La	There is no immediate response	45.2
National Total	Rioja, La	They trust submission on paper more	70.6
National Total	Rioja, La	Lack of knowledge or ability	30.1
National Total	Rioja, La	Concern about the protection and security of personal data	40.5
National Total	Rioja, La	The process will require visits in person or paper submissions anyway	43.0
National Total	Rioja, La	They do not have an electronic signature or certificate or have problems using them	35.6
National Total	Rioja, La	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	23.2
National Total	Rioja, La	Other reasons	17.0
National Total	Ceuta	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	6,588
National Total	Ceuta	There was not a service available in the webpage	33.6
National Total	Ceuta	They prefer to do it in person	4.1
National Total	Ceuta	There is no immediate response	0.0
National Total	Ceuta	They trust submission on paper more	45.4
National Total	Ceuta	Lack of knowledge or ability	4.7
National Total	Ceuta	Concern about the protection and security of personal data	0.0
National Total	Ceuta	The process will require visits in person or paper submissions anyway	22.4
National Total	Ceuta	They do not have an electronic signature or certificate or have problems using them	0.0
National Total	Ceuta	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	0.0
National Total	Ceuta	Other reasons	62.3
National Total	Melilla	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	3,728
National Total	Melilla	There was not a service available in the webpage	35.1
National Total	Melilla	They prefer to do it in person	64.9
National Total	Melilla	There is no immediate response	21.7
National Total	Melilla	They trust submission on paper more	54.1
National Total	Melilla	Lack of knowledge or ability	2.6
National Total	Melilla	Concern about the protection and security of personal data	0.0
National Total	Melilla	The process will require visits in person or paper submissions anyway	2.6
National Total	Melilla	They do not have an electronic signature or certificate or have problems using them	0.0
National Total	Melilla	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	0.0
National Total	Melilla	Other reasons	0.0