Main variables;Total
1.1 % of companies that had computers;74.1
1.2 %of companies that had Local Area Network (LAN);25.1
1.3 % of companies that had a wireless Local Area Network;19.7
1.4 % of companies that had an Internet connection;68.0
1.5 % companies that had Mobile telephony;76.5
2.1 % Personnel that use computers for business purposes;63.5
2.2 % Personnel that use computers connected to the Internet for business purposes;57.9
2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1);17.9
3 % of companies that used some type of open source software;60.0
3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...);21.9
3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...);55.1
3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...);42.3
3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...);11.1
3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...);4.8
3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...);17.9
4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products;13.1
4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance   interoperability problems with other products already implemented);7.0
4.3 % of companies that do not use open source software due to market inertia;8.0
4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions,;6.8
4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software;9.5
4.6 %  of companies that do not use open source software due to other reasons;7.2
5.1 ICT experts: % of companies that hired ICT experts;3.9
5.2 ICT experts: % of companies that provided ICT training activities to their employees;3.6
5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2);48.3
5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2);67.7
6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees;18.7
6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers;26.8
6.3 % of companies whose office software support was mainly carried out by their own employees;23.9
6.4 % of companies whose office software support was mainly carried out by external suppliers;20.6
6.5 % of companies whose company system development/management software was mainly carried out by their own employees;6.2
6.6 % of companies whose company system development/management software was mainly carried out by their own employees;13.0
6.7 % of companies whose company system development/management software was mainly carried out by their own employees;7.5
6.8 % of companies whose company system development/management software was mainly carried out by external suppliers;14.6
6.9 % of companies whose web solution development was mainly carried out by their own employees;6.0
6.10 % of companies whose web solution development was mainly carried out by external suppliers;13.4
6.11 % of companies whose web solution support was mainly carried out by their own employees;6.0
6.12 % of companies whose web solution support was mainly carried out by external suppliers;12.0
6.13 % of companies whose data security and protection was mainly carried out by their own employees;14.1
6.14 % of companies whose data security and protection was mainly carried out by external suppliers;24.3
7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile)  (3);98.6
7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3);89.3
7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3):;78.9
7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3);18.4
7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3):;0.6
7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3);65.4
7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3);40.3
7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3):;55.8
7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3):;12.6
8.1 % of companies whose maximum download speed subscribed  was: Below 2 Mb/seg (3);2.3
8.2 % of companies whose maximum download speed subscribed  was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3);40.7
8.3 % of companies whose maximum download speed subscribed  was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3);29.6
8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3);11.0
8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3);5.7
9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);22.2
9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1);12.5
9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1):;19.0
10 % of companies that provided their employees with remote access to corporate applications, files or e-mail;23.7
11 % of companies that paid for advertising on the Internet;8.2
12 % of companies that, in 2014, interacted online with the Public Administration (3);71.5
12.1 Reasons for interacting with the Public Administration: Obtaining information(3);56.0
12.2 Reasons for interacting with the Public Administration: To acquire forms (3);53.3
12.3 Reasons for interacting with the Public Administration: Return completed forms (3);44.1
12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3);52.8
12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3);32.4
13 % of companies with an Internet connection and website/page(3);27.8
14.1 Services available on the website: Company introduction(4);77.3
14.2 Services available on the website: Execution of online bookings or orders (4);15.3
14.3 Services available on the website: Access to product catalogues or price lists(4);40.8
14.4 Services available on the website: Possibility of customers customising or designing products(4);5.2
14.5 Services available on the website: Online tracking of orders (4);9.1
14.6 Services available on the website: Website customisation for regular users(4);7.0
14.7 Services available on the website: Links or references to corporate profiles in social media (4);35.8
14.8 Services available on the website: Privacy policy statement or certification related to website security(4);47.9
14.9 Services available on the website: Posting vacancies or receiving online job applications(4);8.3
14.10 Services available on the website: Possibility of electronic deliver of claim forms (4);19.1
15 % of companies which used a digital signature in correspondence sent by the company (3);36.1
16.1 % of companies that use digital signature for: Customer and/or supplier relations (5);14.3
16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5);98.8
17 Social Media: % of companies that used Social Media (3);27.0
17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9):;93.5
17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9):;31.5
17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9):;25.7
17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9);7.5
18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9);55.5
18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9);42.1
18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9);25.6
18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9);24.0
18.5 Social Media: % of companies that used Social Media to select personnel (9);10.1
18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company  (9);20.8
19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9);40.4
20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9);43.8
21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9);4.5
22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3);5.1
22.1 Cloud Computing: % of companies that purchased e-mail services (6);63.3
22.2 Cloud Computing: % of companies that purchased Software Office services (6);27.3
22.3 Cloud Computing: % of companies that bought data base server services of the company (6);65.3
22.4 Cloud Computing: % of companies that purchased file storage (6);78.3
22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6);33.9
22.6 Cloud Computing: % of companies that purchased software application to treat client information (6);23.7
22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6);19.8
23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers;74.0
23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company;36.5
24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company;3.6
25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools);7.6
25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers;6.9
25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes;4.2
26. % of companies that share electronically information about the supply chain with their suppliers or clients;5.0
27.1 % of companies that share electronically information about the supply chain via websites (10);70.3
27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10);46.2
28 ICT safety: % of companies with a defined ICT safety policy;10.1
29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7);84.9
29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident  (7);77.9
29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks  (7);56.6
30.1 ICT safety: %  of companies that revised their safety policy in the last 12 months (7);61.2
30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago  (7);23.8
30.3 ICT safety: % of companies that revised their safety policy over 24 months ago  (7);14.9
31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8);47.1
31.1 Invoicing: %  of companies that sent electronic invoices that allow their electronic processing  (for instance EDI, UBL, XML.) to other companies or public administrations (8);2.9
31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing  (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8);1.4
31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8);49.0
31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8);81.1
31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8);49.6
32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML);6.2
32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer  processing  (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8);1.6
32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices);34.4
E-commerce: % of companies that have purchased via electronic commerce;12.3
E-commerce: % of companies that have made sales via electronic commerce;3.6