Question;Total
Services available on the website: Ordering or booking online;0.66
Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company;0.70
Integration of information within the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes;0.66
ICT safety: % of companies with a defined ICT safety policy;0.73
% of companies that have sold via websites or apps;0.52
Distribution of sales via websites or apps by geographical area: Other EU countries(4)(6);2.10
% of companies that have sold via EDI-type messages;0.35
% of personnel provided with a portable device allowing a mobile Internet connection for business use (1);0.26
% of sales via websites or apps over the total sales;0.13
% of sales via EDI-type messages over the total sales;0.23