Demographic characteristics;Type of problem;Total
Total Persons;Total Persons who have purchased over the Internet during the last 12 months;5,680,851
Total Persons;Difficulties finding information on guarantees;6.8
Total Persons;Late delivery;9.2
Total Persons;Lack of price clarity;5.4
Total Persons;Undelivered or improperly delivered products or services;4.3
Total Persons;Payment security issues;4.3
Total Persons;Unsatisfactorily attended claims;5.0
Total Persons;Non authorized use of personal data;4.2
Total Persons;Misleading advertising;13.6
Total Persons;Other problems;1.6
Total Persons;DK/ DA;0.0
Sex: Male;Total Persons who have purchased over the Internet during the last 12 months;3,344,312
Sex: Male;Difficulties finding information on guarantees;7.8
Sex: Male;Late delivery;11.5
Sex: Male;Lack of price clarity;5.1
Sex: Male;Undelivered or improperly delivered products or services;5.2
Sex: Male;Payment security issues;5.2
Sex: Male;Unsatisfactorily attended claims;5.5
Sex: Male;Non authorized use of personal data;5.1
Sex: Male;Misleading advertising;14.4
Sex: Male;Other problems;1.6
Sex: Male;DK/ DA;0.1
Sex: Female;Total Persons who have purchased over the Internet during the last 12 months;2,336,539
Sex: Female;Difficulties finding information on guarantees;5.4
Sex: Female;Late delivery;5.9
Sex: Female;Lack of price clarity;5.8
Sex: Female;Undelivered or improperly delivered products or services;3.0
Sex: Female;Payment security issues;3.0
Sex: Female;Unsatisfactorily attended claims;4.3
Sex: Female;Non authorized use of personal data;2.9
Sex: Female;Misleading advertising;12.6
Sex: Female;Other problems;1.7
Sex: Female;DK/ DA;0.0
Age: from 16 to 24 years old;Total Persons who have purchased over the Internet during the last 12 months;1,162,036
Age: from 16 to 24 years old;Difficulties finding information on guarantees;9.0
Age: from 16 to 24 years old;Late delivery;13.1
Age: from 16 to 24 years old;Lack of price clarity;5.6
Age: from 16 to 24 years old;Undelivered or improperly delivered products or services;5.1
Age: from 16 to 24 years old;Payment security issues;5.1
Age: from 16 to 24 years old;Unsatisfactorily attended claims;4.7
Age: from 16 to 24 years old;Non authorized use of personal data;3.3
Age: from 16 to 24 years old;Misleading advertising;15.3
Age: from 16 to 24 years old;Other problems;1.5
Age: from 16 to 24 years old;DK/ DA;0.0
Age: from 25 to 34 years old;Total Persons who have purchased over the Internet during the last 12 months;2,028,803
Age: from 25 to 34 years old;Difficulties finding information on guarantees;8.6
Age: from 25 to 34 years old;Late delivery;9.5
Age: from 25 to 34 years old;Lack of price clarity;7.1
Age: from 25 to 34 years old;Undelivered or improperly delivered products or services;4.7
Age: from 25 to 34 years old;Payment security issues;4.7
Age: from 25 to 34 years old;Unsatisfactorily attended claims;5.9
Age: from 25 to 34 years old;Non authorized use of personal data;4.8
Age: from 25 to 34 years old;Misleading advertising;15.1
Age: from 25 to 34 years old;Other problems;1.7
Age: from 25 to 34 years old;DK/ DA;0.0
Age: from 35 to 44 years old;Total Persons who have purchased over the Internet during the last 12 months;1,419,616
Age: from 35 to 44 years old;Difficulties finding information on guarantees;5.2
Age: from 35 to 44 years old;Late delivery;8.4
Age: from 35 to 44 years old;Lack of price clarity;5.0
Age: from 35 to 44 years old;Undelivered or improperly delivered products or services;3.4
Age: from 35 to 44 years old;Payment security issues;3.4
Age: from 35 to 44 years old;Unsatisfactorily attended claims;4.8
Age: from 35 to 44 years old;Non authorized use of personal data;4.0
Age: from 35 to 44 years old;Misleading advertising;12.8
Age: from 35 to 44 years old;Other problems;1.2
Age: from 35 to 44 years old;DK/ DA;0.2
Age: from 45 to 54 years old;Total Persons who have purchased over the Internet during the last 12 months;744,682
Age: from 45 to 54 years old;Difficulties finding information on guarantees;3.0
Age: from 45 to 54 years old;Late delivery;5.6
Age: from 45 to 54 years old;Lack of price clarity;2.6
Age: from 45 to 54 years old;Undelivered or improperly delivered products or services;3.0
Age: from 45 to 54 years old;Payment security issues;3.0
Age: from 45 to 54 years old;Unsatisfactorily attended claims;4.8
Age: from 45 to 54 years old;Non authorized use of personal data;4.1
Age: from 45 to 54 years old;Misleading advertising;11.0
Age: from 45 to 54 years old;Other problems;2.8
Age: from 45 to 54 years old;DK/ DA;0.0
Age: from 55 to 64 years old;Total Persons who have purchased over the Internet during the last 12 months;287,442
Age: from 55 to 64 years old;Difficulties finding information on guarantees;3.8
Age: from 55 to 64 years old;Late delivery;4.4
Age: from 55 to 64 years old;Lack of price clarity;2.1
Age: from 55 to 64 years old;Undelivered or improperly delivered products or services;6.6
Age: from 55 to 64 years old;Payment security issues;6.6
Age: from 55 to 64 years old;Unsatisfactorily attended claims;2.5
Age: from 55 to 64 years old;Non authorized use of personal data;4.5
Age: from 55 to 64 years old;Misleading advertising;8.8
Age: from 55 to 64 years old;Other problems;0.5
Age: from 55 to 64 years old;DK/ DA;0.0
Age: from 65 to 74 years old;Total Persons who have purchased over the Internet during the last 12 months;38,273
Age: from 65 to 74 years old;Difficulties finding information on guarantees;0.0
Age: from 65 to 74 years old;Late delivery;4.1
Age: from 65 to 74 years old;Lack of price clarity;0.0
Age: from 65 to 74 years old;Undelivered or improperly delivered products or services;3.1
Age: from 65 to 74 years old;Payment security issues;3.1
Age: from 65 to 74 years old;Unsatisfactorily attended claims;0.0
Age: from 65 to 74 years old;Non authorized use of personal data;1.1
Age: from 65 to 74 years old;Misleading advertising;1.1
Age: from 65 to 74 years old;Other problems;0.0
Age: from 65 to 74 years old;DK/ DA;0.0
Habitat: More than 100,000 inhabitants and provincial capitals;Total Persons who have purchased over the Internet during the last 12 months;3,018,801
Habitat: More than 100,000 inhabitants and provincial capitals;Difficulties finding information on guarantees;7.5
Habitat: More than 100,000 inhabitants and provincial capitals;Late delivery;9.6
Habitat: More than 100,000 inhabitants and provincial capitals;Lack of price clarity;5.9
Habitat: More than 100,000 inhabitants and provincial capitals;Undelivered or improperly delivered products or services;5.2
Habitat: More than 100,000 inhabitants and provincial capitals;Payment security issues;5.2
Habitat: More than 100,000 inhabitants and provincial capitals;Unsatisfactorily attended claims;6.2
Habitat: More than 100,000 inhabitants and provincial capitals;Non authorized use of personal data;4.6
Habitat: More than 100,000 inhabitants and provincial capitals;Misleading advertising;15.3
Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;1.6
Habitat: More than 100,000 inhabitants and provincial capitals;DK/ DA;0.1
Habitat: From 50,000 to 100,000 inhabitants;Total Persons who have purchased over the Internet during the last 12 months;599,903
Habitat: From 50,000 to 100,000 inhabitants;Difficulties finding information on guarantees;10.6
Habitat: From 50,000 to 100,000 inhabitants;Late delivery;6.4
Habitat: From 50,000 to 100,000 inhabitants;Lack of price clarity;5.1
Habitat: From 50,000 to 100,000 inhabitants;Undelivered or improperly delivered products or services;4.1
Habitat: From 50,000 to 100,000 inhabitants;Payment security issues;4.1
Habitat: From 50,000 to 100,000 inhabitants;Unsatisfactorily attended claims;4.6
Habitat: From 50,000 to 100,000 inhabitants;Non authorized use of personal data;3.9
Habitat: From 50,000 to 100,000 inhabitants;Misleading advertising;15.0
Habitat: From 50,000 to 100,000 inhabitants;Other problems;2.4
Habitat: From 50,000 to 100,000 inhabitants;DK/ DA;0.0
Habitat: From 20,000 to 50,000 inhabitants;Total Persons who have purchased over the Internet during the last 12 months;766,397
Habitat: From 20,000 to 50,000 inhabitants;Difficulties finding information on guarantees;3.9
Habitat: From 20,000 to 50,000 inhabitants;Late delivery;8.9
Habitat: From 20,000 to 50,000 inhabitants;Lack of price clarity;5.0
Habitat: From 20,000 to 50,000 inhabitants;Undelivered or improperly delivered products or services;3.8
Habitat: From 20,000 to 50,000 inhabitants;Payment security issues;3.8
Habitat: From 20,000 to 50,000 inhabitants;Unsatisfactorily attended claims;3.2
Habitat: From 20,000 to 50,000 inhabitants;Non authorized use of personal data;3.4
Habitat: From 20,000 to 50,000 inhabitants;Misleading advertising;11.0
Habitat: From 20,000 to 50,000 inhabitants;Other problems;2.4
Habitat: From 20,000 to 50,000 inhabitants;DK/ DA;0.0
Habitat: From 10,000 to 20,000 inhabitants;Total Persons who have purchased over the Internet during the last 12 months;541,767
Habitat: From 10,000 to 20,000 inhabitants;Difficulties finding information on guarantees;6.7
Habitat: From 10,000 to 20,000 inhabitants;Late delivery;11.8
Habitat: From 10,000 to 20,000 inhabitants;Lack of price clarity;4.4
Habitat: From 10,000 to 20,000 inhabitants;Undelivered or improperly delivered products or services;3.6
Habitat: From 10,000 to 20,000 inhabitants;Payment security issues;3.6
Habitat: From 10,000 to 20,000 inhabitants;Unsatisfactorily attended claims;2.8
Habitat: From 10,000 to 20,000 inhabitants;Non authorized use of personal data;3.5
Habitat: From 10,000 to 20,000 inhabitants;Misleading advertising;13.0
Habitat: From 10,000 to 20,000 inhabitants;Other problems;0.9
Habitat: From 10,000 to 20,000 inhabitants;DK/ DA;0.0
Habitat: Less than 10,000 inhabitants;Total Persons who have purchased over the Internet during the last 12 months;753,983
Habitat: Less than 10,000 inhabitants;Difficulties finding information on guarantees;3.7
Habitat: Less than 10,000 inhabitants;Late delivery;7.9
Habitat: Less than 10,000 inhabitants;Lack of price clarity;4.7
Habitat: Less than 10,000 inhabitants;Undelivered or improperly delivered products or services;2.0
Habitat: Less than 10,000 inhabitants;Payment security issues;2.0
Habitat: Less than 10,000 inhabitants;Unsatisfactorily attended claims;4.1
Habitat: Less than 10,000 inhabitants;Non authorized use of personal data;4.0
Habitat: Less than 10,000 inhabitants;Misleading advertising;9.0
Habitat: Less than 10,000 inhabitants;Other problems;0.6
Habitat: Less than 10,000 inhabitants;DK/ DA;0.0
Size of household: Households with 1 member;Total Persons who have purchased over the Internet during the last 12 months;269,607
Size of household: Households with 1 member;Difficulties finding information on guarantees;8.3
Size of household: Households with 1 member;Late delivery;8.6
Size of household: Households with 1 member;Lack of price clarity;7.6
Size of household: Households with 1 member;Undelivered or improperly delivered products or services;4.0
Size of household: Households with 1 member;Payment security issues;4.0
Size of household: Households with 1 member;Unsatisfactorily attended claims;5.5
Size of household: Households with 1 member;Non authorized use of personal data;7.7
Size of household: Households with 1 member;Misleading advertising;18.6
Size of household: Households with 1 member;Other problems;2.3
Size of household: Households with 1 member;DK/ DA;0.0
Size of household: Households with 2 members;Total Persons who have purchased over the Internet during the last 12 months;1,030,027
Size of household: Households with 2 members;Difficulties finding information on guarantees;6.3
Size of household: Households with 2 members;Late delivery;7.2
Size of household: Households with 2 members;Lack of price clarity;4.8
Size of household: Households with 2 members;Undelivered or improperly delivered products or services;4.7
Size of household: Households with 2 members;Payment security issues;4.7
Size of household: Households with 2 members;Unsatisfactorily attended claims;5.6
Size of household: Households with 2 members;Non authorized use of personal data;3.3
Size of household: Households with 2 members;Misleading advertising;12.1
Size of household: Households with 2 members;Other problems;0.9
Size of household: Households with 2 members;DK/ DA;0.0
Size of household: Households with 3 members;Total Persons who have purchased over the Internet during the last 12 months;1,558,832
Size of household: Households with 3 members;Difficulties finding information on guarantees;8.2
Size of household: Households with 3 members;Late delivery;9.3
Size of household: Households with 3 members;Lack of price clarity;6.1
Size of household: Households with 3 members;Undelivered or improperly delivered products or services;2.5
Size of household: Households with 3 members;Payment security issues;2.5
Size of household: Households with 3 members;Unsatisfactorily attended claims;6.0
Size of household: Households with 3 members;Non authorized use of personal data;3.6
Size of household: Households with 3 members;Misleading advertising;14.2
Size of household: Households with 3 members;Other problems;2.1
Size of household: Households with 3 members;DK/ DA;0.0
Size of household: Households with 4 members;Total Persons who have purchased over the Internet during the last 12 months;1,911,241
Size of household: Households with 4 members;Difficulties finding information on guarantees;6.9
Size of household: Households with 4 members;Late delivery;8.8
Size of household: Households with 4 members;Lack of price clarity;5.6
Size of household: Households with 4 members;Undelivered or improperly delivered products or services;5.0
Size of household: Households with 4 members;Payment security issues;5.0
Size of household: Households with 4 members;Unsatisfactorily attended claims;3.6
Size of household: Households with 4 members;Non authorized use of personal data;4.6
Size of household: Households with 4 members;Misleading advertising;14.2
Size of household: Households with 4 members;Other problems;1.6
Size of household: Households with 4 members;DK/ DA;0.0
Size of household: Households with 5 or more members;Total Persons who have purchased over the Internet during the last 12 months;911,143
Size of household: Households with 5 or more members;Difficulties finding information on guarantees;4.0
Size of household: Households with 5 or more members;Late delivery;12.0
Size of household: Households with 5 or more members;Lack of price clarity;3.7
Size of household: Households with 5 or more members;Undelivered or improperly delivered products or services;5.5
Size of household: Households with 5 or more members;Payment security issues;5.5
Size of household: Households with 5 or more members;Unsatisfactorily attended claims;5.5
Size of household: Households with 5 or more members;Non authorized use of personal data;3.9
Size of household: Households with 5 or more members;Misleading advertising;11.7
Size of household: Households with 5 or more members;Other problems;1.4
Size of household: Households with 5 or more members;DK/ DA;0.3
Spanish Nationality;Total Persons who have purchased over the Internet during the last 12 months;5,394,914
Spanish Nationality;Difficulties finding information on guarantees;6.8
Spanish Nationality;Late delivery;9.2
Spanish Nationality;Lack of price clarity;5.4
Spanish Nationality;Undelivered or improperly delivered products or services;4.4
Spanish Nationality;Payment security issues;4.4
Spanish Nationality;Unsatisfactorily attended claims;5.0
Spanish Nationality;Non authorized use of personal data;4.1
Spanish Nationality;Misleading advertising;13.8
Spanish Nationality;Other problems;1.5
Spanish Nationality;DK/ DA;0.1
Foreign Nationality;Total Persons who have purchased over the Internet during the last 12 months;285,937
Foreign Nationality;Difficulties finding information on guarantees;6.3
Foreign Nationality;Late delivery;7.5
Foreign Nationality;Lack of price clarity;5.1
Foreign Nationality;Undelivered or improperly delivered products or services;3.2
Foreign Nationality;Payment security issues;3.2
Foreign Nationality;Unsatisfactorily attended claims;6.2
Foreign Nationality;Non authorized use of personal data;5.8
Foreign Nationality;Misleading advertising;10.9
Foreign Nationality;Other problems;2.7
Foreign Nationality;DK/ DA;0.0