National Total;Autonomous Communities and Cities;Type of problem;Total
National total;;Total Persons who have purchased over the Internet during the last 12 months;5,680,851
National total;;Difficulties finding information on guarantees;6.8
National total;;Late delivery;9.2
National total;;Lack of price clarity;5.4
National total;;Undelivered or improperly delivered products or services;4.3
National total;;Payment security issues;4.3
National total;;Unsatisfactorily attended claims;5.0
National total;;Non authorized use of personal data;4.2
National total;;Misleading advertising;13.6
National total;;Other problems;1.6
National total;;DK/ DA;0.0
National total;Andalucía;Total Persons who have purchased over the Internet during the last 12 months;704,099
National total;Andalucía;Difficulties finding information on guarantees;6.3
National total;Andalucía;Late delivery;11.1
National total;Andalucía;Lack of price clarity;3.5
National total;Andalucía;Undelivered or improperly delivered products or services;3.2
National total;Andalucía;Payment security issues;3.2
National total;Andalucía;Unsatisfactorily attended claims;4.9
National total;Andalucía;Non authorized use of personal data;3.4
National total;Andalucía;Misleading advertising;13.0
National total;Andalucía;Other problems;1.7
National total;Andalucía;DK/ DA;0.0
National total;Aragón;Total Persons who have purchased over the Internet during the last 12 months;133,103
National total;Aragón;Difficulties finding information on guarantees;4.7
National total;Aragón;Late delivery;12.0
National total;Aragón;Lack of price clarity;2.5
National total;Aragón;Undelivered or improperly delivered products or services;3.5
National total;Aragón;Payment security issues;3.5
National total;Aragón;Unsatisfactorily attended claims;7.1
National total;Aragón;Non authorized use of personal data;3.4
National total;Aragón;Misleading advertising;13.8
National total;Aragón;Other problems;1.9
National total;Aragón;DK/ DA;0.0
National total;Asturias (Principado de);Total Persons who have purchased over the Internet during the last 12 months;134,233
National total;Asturias (Principado de);Difficulties finding information on guarantees;6.7
National total;Asturias (Principado de);Late delivery;13.7
National total;Asturias (Principado de);Lack of price clarity;3.5
National total;Asturias (Principado de);Undelivered or improperly delivered products or services;4.0
National total;Asturias (Principado de);Payment security issues;4.0
National total;Asturias (Principado de);Unsatisfactorily attended claims;4.7
National total;Asturias (Principado de);Non authorized use of personal data;3.8
National total;Asturias (Principado de);Misleading advertising;11.2
National total;Asturias (Principado de);Other problems;2.3
National total;Asturias (Principado de);DK/ DA;0.0
National total;Balears (Illes);Total Persons who have purchased over the Internet during the last 12 months;164,875
National total;Balears (Illes);Difficulties finding information on guarantees;4.3
National total;Balears (Illes);Late delivery;10.3
National total;Balears (Illes);Lack of price clarity;6.7
National total;Balears (Illes);Undelivered or improperly delivered products or services;4.1
National total;Balears (Illes);Payment security issues;4.1
National total;Balears (Illes);Unsatisfactorily attended claims;5.4
National total;Balears (Illes);Non authorized use of personal data;3.9
National total;Balears (Illes);Misleading advertising;14.5
National total;Balears (Illes);Other problems;7.2
National total;Balears (Illes);DK/ DA;0.0
National total;Canarias;Total Persons who have purchased over the Internet during the last 12 months;231,574
National total;Canarias;Difficulties finding information on guarantees;4.3
National total;Canarias;Late delivery;6.7
National total;Canarias;Lack of price clarity;7.0
National total;Canarias;Undelivered or improperly delivered products or services;1.4
National total;Canarias;Payment security issues;1.4
National total;Canarias;Unsatisfactorily attended claims;0.0
National total;Canarias;Non authorized use of personal data;3.4
National total;Canarias;Misleading advertising;14.0
National total;Canarias;Other problems;3.9
National total;Canarias;DK/ DA;0.0
National total;Cantabria;Total Persons who have purchased over the Internet during the last 12 months;67,064
National total;Cantabria;Difficulties finding information on guarantees;1.6
National total;Cantabria;Late delivery;8.8
National total;Cantabria;Lack of price clarity;0.0
National total;Cantabria;Undelivered or improperly delivered products or services;1.1
National total;Cantabria;Payment security issues;1.1
National total;Cantabria;Unsatisfactorily attended claims;0.7
National total;Cantabria;Non authorized use of personal data;0.0
National total;Cantabria;Misleading advertising;0.0
National total;Cantabria;Other problems;1.4
National total;Cantabria;DK/ DA;0.0
National total;Castilla y León;Total Persons who have purchased over the Internet during the last 12 months;269,602
National total;Castilla y León;Difficulties finding information on guarantees;6.2
National total;Castilla y León;Late delivery;4.1
National total;Castilla y León;Lack of price clarity;7.0
National total;Castilla y León;Undelivered or improperly delivered products or services;2.5
National total;Castilla y León;Payment security issues;2.5
National total;Castilla y León;Unsatisfactorily attended claims;2.4
National total;Castilla y León;Non authorized use of personal data;4.1
National total;Castilla y León;Misleading advertising;5.6
National total;Castilla y León;Other problems;2.6
National total;Castilla y León;DK/ DA;0.0
National total;Castilla-La Mancha;Total Persons who have purchased over the Internet during the last 12 months;178,913
National total;Castilla-La Mancha;Difficulties finding information on guarantees;6.1
National total;Castilla-La Mancha;Late delivery;13.9
National total;Castilla-La Mancha;Lack of price clarity;5.4
National total;Castilla-La Mancha;Undelivered or improperly delivered products or services;4.9
National total;Castilla-La Mancha;Payment security issues;4.9
National total;Castilla-La Mancha;Unsatisfactorily attended claims;9.2
National total;Castilla-La Mancha;Non authorized use of personal data;5.1
National total;Castilla-La Mancha;Misleading advertising;12.5
National total;Castilla-La Mancha;Other problems;0.0
National total;Castilla-La Mancha;DK/ DA;0.0
National total;Cataluña;Total Persons who have purchased over the Internet during the last 12 months;1,145,101
National total;Cataluña;Difficulties finding information on guarantees;5.2
National total;Cataluña;Late delivery;6.6
National total;Cataluña;Lack of price clarity;3.5
National total;Cataluña;Undelivered or improperly delivered products or services;5.7
National total;Cataluña;Payment security issues;5.7
National total;Cataluña;Unsatisfactorily attended claims;4.3
National total;Cataluña;Non authorized use of personal data;3.4
National total;Cataluña;Misleading advertising;10.7
National total;Cataluña;Other problems;1.3
National total;Cataluña;DK/ DA;0.0
National total;Comunidad Valenciana;Total Persons who have purchased over the Internet during the last 12 months;532,600
National total;Comunidad Valenciana;Difficulties finding information on guarantees;2.7
National total;Comunidad Valenciana;Late delivery;9.1
National total;Comunidad Valenciana;Lack of price clarity;2.0
National total;Comunidad Valenciana;Undelivered or improperly delivered products or services;2.2
National total;Comunidad Valenciana;Payment security issues;2.2
National total;Comunidad Valenciana;Unsatisfactorily attended claims;1.1
National total;Comunidad Valenciana;Non authorized use of personal data;2.2
National total;Comunidad Valenciana;Misleading advertising;5.8
National total;Comunidad Valenciana;Other problems;0.4
National total;Comunidad Valenciana;DK/ DA;0.0
National total;Extremadura;Total Persons who have purchased over the Internet during the last 12 months;64,143
National total;Extremadura;Difficulties finding information on guarantees;9.2
National total;Extremadura;Late delivery;11.0
National total;Extremadura;Lack of price clarity;2.5
National total;Extremadura;Undelivered or improperly delivered products or services;4.3
National total;Extremadura;Payment security issues;4.3
National total;Extremadura;Unsatisfactorily attended claims;2.3
National total;Extremadura;Non authorized use of personal data;6.4
National total;Extremadura;Misleading advertising;21.7
National total;Extremadura;Other problems;0.6
National total;Extremadura;DK/ DA;0.0
National total;Galicia;Total Persons who have purchased over the Internet during the last 12 months;311,397
National total;Galicia;Difficulties finding information on guarantees;7.6
National total;Galicia;Late delivery;11.8
National total;Galicia;Lack of price clarity;3.8
National total;Galicia;Undelivered or improperly delivered products or services;3.7
National total;Galicia;Payment security issues;3.7
National total;Galicia;Unsatisfactorily attended claims;8.2
National total;Galicia;Non authorized use of personal data;3.9
National total;Galicia;Misleading advertising;18.2
National total;Galicia;Other problems;0.0
National total;Galicia;DK/ DA;0.0
National total;Madrid (Comunidad de);Total Persons who have purchased over the Internet during the last 12 months;1,160,230
National total;Madrid (Comunidad de);Difficulties finding information on guarantees;11.9
National total;Madrid (Comunidad de);Late delivery;10.3
National total;Madrid (Comunidad de);Lack of price clarity;11.0
National total;Madrid (Comunidad de);Undelivered or improperly delivered products or services;6.2
National total;Madrid (Comunidad de);Payment security issues;6.2
National total;Madrid (Comunidad de);Unsatisfactorily attended claims;9.0
National total;Madrid (Comunidad de);Non authorized use of personal data;6.4
National total;Madrid (Comunidad de);Misleading advertising;22.7
National total;Madrid (Comunidad de);Other problems;1.8
National total;Madrid (Comunidad de);DK/ DA;0.2
National total;Murcia (Región de);Total Persons who have purchased over the Internet during the last 12 months;163,008
National total;Murcia (Región de);Difficulties finding information on guarantees;14.9
National total;Murcia (Región de);Late delivery;13.5
National total;Murcia (Región de);Lack of price clarity;7.4
National total;Murcia (Región de);Undelivered or improperly delivered products or services;5.6
National total;Murcia (Región de);Payment security issues;5.6
National total;Murcia (Región de);Unsatisfactorily attended claims;3.0
National total;Murcia (Región de);Non authorized use of personal data;9.2
National total;Murcia (Región de);Misleading advertising;18.0
National total;Murcia (Región de);Other problems;1.7
National total;Murcia (Región de);DK/ DA;0.0
National total;Navarra (Comunidad Foral de);Total Persons who have purchased over the Internet during the last 12 months;80,621
National total;Navarra (Comunidad Foral de);Difficulties finding information on guarantees;3.4
National total;Navarra (Comunidad Foral de);Late delivery;3.5
National total;Navarra (Comunidad Foral de);Lack of price clarity;7.1
National total;Navarra (Comunidad Foral de);Undelivered or improperly delivered products or services;2.3
National total;Navarra (Comunidad Foral de);Payment security issues;2.3
National total;Navarra (Comunidad Foral de);Unsatisfactorily attended claims;3.6
National total;Navarra (Comunidad Foral de);Non authorized use of personal data;3.2
National total;Navarra (Comunidad Foral de);Misleading advertising;9.7
National total;Navarra (Comunidad Foral de);Other problems;0.0
National total;Navarra (Comunidad Foral de);DK/ DA;0.0
National total;País Vasco;Total Persons who have purchased over the Internet during the last 12 months;285,165
National total;País Vasco;Difficulties finding information on guarantees;3.2
National total;País Vasco;Late delivery;5.8
National total;País Vasco;Lack of price clarity;1.5
National total;País Vasco;Undelivered or improperly delivered products or services;4.4
National total;País Vasco;Payment security issues;4.4
National total;País Vasco;Unsatisfactorily attended claims;2.1
National total;País Vasco;Non authorized use of personal data;2.2
National total;País Vasco;Misleading advertising;7.8
National total;País Vasco;Other problems;1.4
National total;País Vasco;DK/ DA;0.0
National total;Rioja (La);Total Persons who have purchased over the Internet during the last 12 months;40,597
National total;Rioja (La);Difficulties finding information on guarantees;4.6
National total;Rioja (La);Late delivery;7.8
National total;Rioja (La);Lack of price clarity;8.1
National total;Rioja (La);Undelivered or improperly delivered products or services;0.0
National total;Rioja (La);Payment security issues;0.0
National total;Rioja (La);Unsatisfactorily attended claims;2.0
National total;Rioja (La);Non authorized use of personal data;6.3
National total;Rioja (La);Misleading advertising;16.8
National total;Rioja (La);Other problems;0.0
National total;Rioja (La);DK/ DA;0.0
National total;Ceuta;Total Persons who have purchased over the Internet during the last 12 months;6,855
National total;Ceuta;Difficulties finding information on guarantees;0.0
National total;Ceuta;Late delivery;0.0
National total;Ceuta;Lack of price clarity;0.0
National total;Ceuta;Undelivered or improperly delivered products or services;0.0
National total;Ceuta;Payment security issues;0.0
National total;Ceuta;Unsatisfactorily attended claims;0.0
National total;Ceuta;Non authorized use of personal data;0.0
National total;Ceuta;Misleading advertising;0.0
National total;Ceuta;Other problems;0.0
National total;Ceuta;DK/ DA;0.0
National total;Melilla;Total Persons who have purchased over the Internet during the last 12 months;7,669
National total;Melilla;Difficulties finding information on guarantees;0.0
National total;Melilla;Late delivery;16.3
National total;Melilla;Lack of price clarity;0.0
National total;Melilla;Undelivered or improperly delivered products or services;0.0
National total;Melilla;Payment security issues;0.0
National total;Melilla;Unsatisfactorily attended claims;16.3
National total;Melilla;Non authorized use of personal data;6.4
National total;Melilla;Misleading advertising;6.4
National total;Melilla;Other problems;0.0
National total;Melilla;DK/ DA;0.0