National Total;Autonomous Communities and Cities;Types of problems registered;Total
National Total;;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;461,538
National Total;;Technical glitches in the website when ordering or paying;27.7
National Total;;Difficulties when trying to find information on guarantees or other legal rights;17.9
National Total;;Delays in delivery;38.4
National Total;;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);12.7
National Total;;Delivery of defective or wrong products or services;22.9
National Total;;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);20.8
National Total;;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;19.5
National Total;;Other problems;21.7
National Total;Andalucía;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;57,031
National Total;Andalucía;Technical glitches in the website when ordering or paying;38.3
National Total;Andalucía;Difficulties when trying to find information on guarantees or other legal rights;6.0
National Total;Andalucía;Delays in delivery;34.7
National Total;Andalucía;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);24.6
National Total;Andalucía;Delivery of defective or wrong products or services;23.0
National Total;Andalucía;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);25.1
National Total;Andalucía;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;11.4
National Total;Andalucía;Other problems;14.4
National Total;Aragón;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;4,118
National Total;Aragón;Technical glitches in the website when ordering or paying;25.7
National Total;Aragón;Difficulties when trying to find information on guarantees or other legal rights;25.7
National Total;Aragón;Delays in delivery;54.6
National Total;Aragón;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);0.0
National Total;Aragón;Delivery of defective or wrong products or services;77.3
National Total;Aragón;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);77.3
National Total;Aragón;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;28.9
National Total;Aragón;Other problems;22.7
National Total;Asturias, Principado de;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;9,380
National Total;Asturias, Principado de;Technical glitches in the website when ordering or paying;32.6
National Total;Asturias, Principado de;Difficulties when trying to find information on guarantees or other legal rights;12.8
National Total;Asturias, Principado de;Delays in delivery;20.0
National Total;Asturias, Principado de;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);10.9
National Total;Asturias, Principado de;Delivery of defective or wrong products or services;11.1
National Total;Asturias, Principado de;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);16.1
National Total;Asturias, Principado de;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;12.2
National Total;Asturias, Principado de;Other problems;58.4
National Total;Balears, Illes;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;19,053
National Total;Balears, Illes;Technical glitches in the website when ordering or paying;16.1
National Total;Balears, Illes;Difficulties when trying to find information on guarantees or other legal rights;8.3
National Total;Balears, Illes;Delays in delivery;34.7
National Total;Balears, Illes;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);16.1
National Total;Balears, Illes;Delivery of defective or wrong products or services;37.3
National Total;Balears, Illes;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);21.3
National Total;Balears, Illes;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;24.4
National Total;Balears, Illes;Other problems;25.4
National Total;Canarias;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;12,926
National Total;Canarias;Technical glitches in the website when ordering or paying;42.6
National Total;Canarias;Difficulties when trying to find information on guarantees or other legal rights;18.0
National Total;Canarias;Delays in delivery;31.8
National Total;Canarias;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);18.0
National Total;Canarias;Delivery of defective or wrong products or services;17.7
National Total;Canarias;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);25.8
National Total;Canarias;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;0.0
National Total;Canarias;Other problems;24.7
National Total;Cantabria;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;13,918
National Total;Cantabria;Technical glitches in the website when ordering or paying;0.0
National Total;Cantabria;Difficulties when trying to find information on guarantees or other legal rights;2.4
National Total;Cantabria;Delays in delivery;38.0
National Total;Cantabria;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);0.0
National Total;Cantabria;Delivery of defective or wrong products or services;23.1
National Total;Cantabria;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);75.9
National Total;Cantabria;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;23.1
National Total;Cantabria;Other problems;5.8
National Total;Castilla y León;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;30,415
National Total;Castilla y León;Technical glitches in the website when ordering or paying;5.5
National Total;Castilla y León;Difficulties when trying to find information on guarantees or other legal rights;43.3
National Total;Castilla y León;Delays in delivery;43.6
National Total;Castilla y León;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);31.0
National Total;Castilla y León;Delivery of defective or wrong products or services;11.8
National Total;Castilla y León;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);10.2
National Total;Castilla y León;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;32.4
National Total;Castilla y León;Other problems;14.1
National Total;Castilla-La Mancha;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;14,075
National Total;Castilla-La Mancha;Technical glitches in the website when ordering or paying;31.7
National Total;Castilla-La Mancha;Difficulties when trying to find information on guarantees or other legal rights;9.8
National Total;Castilla-La Mancha;Delays in delivery;45.9
National Total;Castilla-La Mancha;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);0.0
National Total;Castilla-La Mancha;Delivery of defective or wrong products or services;39.5
National Total;Castilla-La Mancha;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);18.9
National Total;Castilla-La Mancha;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;13.6
National Total;Castilla-La Mancha;Other problems;28.2
National Total;Cataluña;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;79,829
National Total;Cataluña;Technical glitches in the website when ordering or paying;22.8
National Total;Cataluña;Difficulties when trying to find information on guarantees or other legal rights;22.6
National Total;Cataluña;Delays in delivery;37.9
National Total;Cataluña;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);4.0
National Total;Cataluña;Delivery of defective or wrong products or services;27.0
National Total;Cataluña;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);22.6
National Total;Cataluña;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;30.8
National Total;Cataluña;Other problems;16.0
National Total;Comunitat Valenciana;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;41,396
National Total;Comunitat Valenciana;Technical glitches in the website when ordering or paying;51.6
National Total;Comunitat Valenciana;Difficulties when trying to find information on guarantees or other legal rights;25.2
National Total;Comunitat Valenciana;Delays in delivery;56.4
National Total;Comunitat Valenciana;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);17.9
National Total;Comunitat Valenciana;Delivery of defective or wrong products or services;15.7
National Total;Comunitat Valenciana;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);5.7
National Total;Comunitat Valenciana;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;7.5
National Total;Comunitat Valenciana;Other problems;0.0
National Total;Extremadura;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;3,371
National Total;Extremadura;Technical glitches in the website when ordering or paying;0.0
National Total;Extremadura;Difficulties when trying to find information on guarantees or other legal rights;0.0
National Total;Extremadura;Delays in delivery;37.3
National Total;Extremadura;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);0.0
National Total;Extremadura;Delivery of defective or wrong products or services;62.7
National Total;Extremadura;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);0.0
National Total;Extremadura;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;0.0
National Total;Extremadura;Other problems;0.0
National Total;Galicia;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;21,462
National Total;Galicia;Technical glitches in the website when ordering or paying;13.7
National Total;Galicia;Difficulties when trying to find information on guarantees or other legal rights;66.7
National Total;Galicia;Delays in delivery;26.7
National Total;Galicia;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);28.3
National Total;Galicia;Delivery of defective or wrong products or services;0.0
National Total;Galicia;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);6.2
National Total;Galicia;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;12.4
National Total;Galicia;Other problems;59.6
National Total;Madrid, Comunidad de;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;109,585
National Total;Madrid, Comunidad de;Technical glitches in the website when ordering or paying;30.6
National Total;Madrid, Comunidad de;Difficulties when trying to find information on guarantees or other legal rights;10.2
National Total;Madrid, Comunidad de;Delays in delivery;41.5
National Total;Madrid, Comunidad de;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);6.8
National Total;Madrid, Comunidad de;Delivery of defective or wrong products or services;25.3
National Total;Madrid, Comunidad de;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);16.7
National Total;Madrid, Comunidad de;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;27.8
National Total;Madrid, Comunidad de;Other problems;33.5
National Total;Murcia, Región de;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;8,841
National Total;Murcia, Región de;Technical glitches in the website when ordering or paying;54.6
National Total;Murcia, Región de;Difficulties when trying to find information on guarantees or other legal rights;34.5
National Total;Murcia, Región de;Delays in delivery;9.2
National Total;Murcia, Región de;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);20.1
National Total;Murcia, Región de;Delivery of defective or wrong products or services;45.4
National Total;Murcia, Región de;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);0.0
National Total;Murcia, Región de;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;0.0
National Total;Murcia, Región de;Other problems;0.0
National Total;Navarra, Comunidad Foral de;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;8,180
National Total;Navarra, Comunidad Foral de;Technical glitches in the website when ordering or paying;24.2
National Total;Navarra, Comunidad Foral de;Difficulties when trying to find information on guarantees or other legal rights;11.1
National Total;Navarra, Comunidad Foral de;Delays in delivery;40.4
National Total;Navarra, Comunidad Foral de;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);20.2
National Total;Navarra, Comunidad Foral de;Delivery of defective or wrong products or services;33.1
National Total;Navarra, Comunidad Foral de;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);8.8
National Total;Navarra, Comunidad Foral de;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;7.1
National Total;Navarra, Comunidad Foral de;Other problems;5.7
National Total;País Vasco;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;23,836
National Total;País Vasco;Technical glitches in the website when ordering or paying;14.2
National Total;País Vasco;Difficulties when trying to find information on guarantees or other legal rights;0.0
National Total;País Vasco;Delays in delivery;30.1
National Total;País Vasco;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);0.0
National Total;País Vasco;Delivery of defective or wrong products or services;8.4
National Total;País Vasco;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);45.8
National Total;País Vasco;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;0.0
National Total;País Vasco;Other problems;21.4
National Total;Rioja, La;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;2,463
National Total;Rioja, La;Technical glitches in the website when ordering or paying;38.2
National Total;Rioja, La;Difficulties when trying to find information on guarantees or other legal rights;0.0
National Total;Rioja, La;Delays in delivery;0.0
National Total;Rioja, La;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);0.0
National Total;Rioja, La;Delivery of defective or wrong products or services;0.0
National Total;Rioja, La;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);36.2
National Total;Rioja, La;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;0.0
National Total;Rioja, La;Other problems;25.6
National Total;Ceuta;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;1,658
National Total;Ceuta;Technical glitches in the website when ordering or paying;0.0
National Total;Ceuta;Difficulties when trying to find information on guarantees or other legal rights;0.0
National Total;Ceuta;Delays in delivery;0.0
National Total;Ceuta;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);64.6
National Total;Ceuta;Delivery of defective or wrong products or services;0.0
National Total;Ceuta;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);35.4
National Total;Ceuta;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;0.0
National Total;Ceuta;Other problems;0.0
National Total;Melilla;Total persons who claim having had problems when purchasing via the Internet in the last 12 months;0
National Total;Melilla;Technical glitches in the website when ordering or paying;..
National Total;Melilla;Difficulties when trying to find information on guarantees or other legal rights;..
National Total;Melilla;Delays in delivery;..
National Total;Melilla;The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.);..
National Total;Melilla;Delivery of defective or wrong products or services;..
National Total;Melilla;Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.);..
National Total;Melilla;Difficult complaints and compensations or lack of a satisfactory answer after a complaint;..
National Total;Melilla;Other problems;..