Socio-economic characteristics;Problems registered;Total
Total Persons;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;15,101,703
Total Persons;Technical glitches in the webpage;26.8
Total Persons;Insufficient, unclear or outdated information;28.1
Total Persons;Assistance needed but not found (neither online nor offline);18.6
Total Persons;Other problems;10.8
Total Persons;No problem registered;57.6
Studies completed: Illiterate;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;0
Studies completed: Illiterate;Technical glitches in the webpage;..
Studies completed: Illiterate;Insufficient, unclear or outdated information;..
Studies completed: Illiterate;Assistance needed but not found (neither online nor offline);..
Studies completed: Illiterate;Other problems;..
Studies completed: Illiterate;No problem registered;..
Studies completed: Primary Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;471,040
Studies completed: Primary Education;Technical glitches in the webpage;18.3
Studies completed: Primary Education;Insufficient, unclear or outdated information;18.9
Studies completed: Primary Education;Assistance needed but not found (neither online nor offline);17.7
Studies completed: Primary Education;Other problems;6.6
Studies completed: Primary Education;No problem registered;69.5
Studies completed: First stage Secondary Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,695,478
Studies completed: First stage Secondary Education;Technical glitches in the webpage;22.5
Studies completed: First stage Secondary Education;Insufficient, unclear or outdated information;24.5
Studies completed: First stage Secondary Education;Assistance needed but not found (neither online nor offline);17.7
Studies completed: First stage Secondary Education;Other problems;9.7
Studies completed: First stage Secondary Education;No problem registered;63.7
Studies completed: Second stage Secondary Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;4,338,176
Studies completed: Second stage Secondary Education;Technical glitches in the webpage;26.1
Studies completed: Second stage Secondary Education;Insufficient, unclear or outdated information;29.0
Studies completed: Second stage Secondary Education;Assistance needed but not found (neither online nor offline);18.5
Studies completed: Second stage Secondary Education;Other problems;10.8
Studies completed: Second stage Secondary Education;No problem registered;55.8
Studies completed: Advanced Vocational Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,094,681
Studies completed: Advanced Vocational Education;Technical glitches in the webpage;30.0
Studies completed: Advanced Vocational Education;Insufficient, unclear or outdated information;30.7
Studies completed: Advanced Vocational Education;Assistance needed but not found (neither online nor offline);19.2
Studies completed: Advanced Vocational Education;Other problems;9.4
Studies completed: Advanced Vocational Education;No problem registered;54.8
Studies completed: Higher Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;5,491,749
Studies completed: Higher Education;Technical glitches in the webpage;29.1
Studies completed: Higher Education;Insufficient, unclear or outdated information;29.1
Studies completed: Higher Education;Assistance needed but not found (neither online nor offline);19.0
Studies completed: Higher Education;Other problems;12.3
Studies completed: Higher Education;No problem registered;56.2
Studies completed: Other;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;10,578
Studies completed: Other;Technical glitches in the webpage;0.0
Studies completed: Other;Insufficient, unclear or outdated information;0.0
Studies completed: Other;Assistance needed but not found (neither online nor offline);0.0
Studies completed: Other;Other problems;61.8
Studies completed: Other;No problem registered;38.2
Employment situation: Employed and economically active;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;9,055,348
Employment situation: Employed and economically active;Technical glitches in the webpage;26.1
Employment situation: Employed and economically active;Insufficient, unclear or outdated information;28.4
Employment situation: Employed and economically active;Assistance needed but not found (neither online nor offline);18.9
Employment situation: Employed and economically active;Other problems;11.0
Employment situation: Employed and economically active;No problem registered;58.6
Employment situation: Unemployed and economically active;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,979,160
Employment situation: Unemployed and economically active;Technical glitches in the webpage;29.9
Employment situation: Unemployed and economically active;Insufficient, unclear or outdated information;28.5
Employment situation: Unemployed and economically active;Assistance needed but not found (neither online nor offline);19.6
Employment situation: Unemployed and economically active;Other problems;11.7
Employment situation: Unemployed and economically active;No problem registered;55.3
Employment situation: Economically inactive population: Students;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,728,387
Employment situation: Economically inactive population: Students;Technical glitches in the webpage;30.3
Employment situation: Economically inactive population: Students;Insufficient, unclear or outdated information;30.5
Employment situation: Economically inactive population: Students;Assistance needed but not found (neither online nor offline);16.8
Employment situation: Economically inactive population: Students;Other problems;10.6
Employment situation: Economically inactive population: Students;No problem registered;51.3
Employment situation: Economically inactive population: Household chores;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;427,163
Employment situation: Economically inactive population: Household chores;Technical glitches in the webpage;25.1
Employment situation: Economically inactive population: Household chores;Insufficient, unclear or outdated information;23.9
Employment situation: Economically inactive population: Household chores;Assistance needed but not found (neither online nor offline);20.9
Employment situation: Economically inactive population: Household chores;Other problems;6.0
Employment situation: Economically inactive population: Household chores;No problem registered;59.8
Employment situation: Inactive population: Pensioners;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;768,187
Employment situation: Inactive population: Pensioners;Technical glitches in the webpage;18.1
Employment situation: Inactive population: Pensioners;Insufficient, unclear or outdated information;18.6
Employment situation: Inactive population: Pensioners;Assistance needed but not found (neither online nor offline);13.1
Employment situation: Inactive population: Pensioners;Other problems;9.4
Employment situation: Inactive population: Pensioners;No problem registered;70.3
Employment situation: Other situation;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;143,457
Employment situation: Other situation;Technical glitches in the webpage;23.8
Employment situation: Other situation;Insufficient, unclear or outdated information;38.9
Employment situation: Other situation;Assistance needed but not found (neither online nor offline);23.3
Employment situation: Other situation;Other problems;5.5
Employment situation: Other situation;No problem registered;47.5
Professional status (in main job): Worker employed by others;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;7,564,645
Professional status (in main job): Worker employed by others;Technical glitches in the webpage;26.7
Professional status (in main job): Worker employed by others;Insufficient, unclear or outdated information;27.6
Professional status (in main job): Worker employed by others;Assistance needed but not found (neither online nor offline);18.1
Professional status (in main job): Worker employed by others;Other problems;11.4
Professional status (in main job): Worker employed by others;No problem registered;59.0
Professional status (in main job): Self-employed or freelance workers;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,490,703
Professional status (in main job): Self-employed or freelance workers;Technical glitches in the webpage;22.9
Professional status (in main job): Self-employed or freelance workers;Insufficient, unclear or outdated information;32.6
Professional status (in main job): Self-employed or freelance workers;Assistance needed but not found (neither online nor offline);23.0
Professional status (in main job): Self-employed or freelance workers;Other problems;9.0
Professional status (in main job): Self-employed or freelance workers;No problem registered;56.3
Main occupation: Manual;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,666,454
Main occupation: Manual;Technical glitches in the webpage;24.0
Main occupation: Manual;Insufficient, unclear or outdated information;27.1
Main occupation: Manual;Assistance needed but not found (neither online nor offline);18.8
Main occupation: Manual;Other problems;9.0
Main occupation: Manual;No problem registered;61.5
Main occupation: Non-manual;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;7,388,894
Main occupation: Non-manual;Technical glitches in the webpage;26.5
Main occupation: Non-manual;Insufficient, unclear or outdated information;28.7
Main occupation: Non-manual;Assistance needed but not found (neither online nor offline);18.9
Main occupation: Non-manual;Other problems;11.5
Main occupation: Non-manual;No problem registered;57.9
Main occupation: ICT workers;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;449,378
Main occupation: ICT workers;Technical glitches in the webpage;35.6
Main occupation: ICT workers;Insufficient, unclear or outdated information;43.2
Main occupation: ICT workers;Assistance needed but not found (neither online nor offline);21.6
Main occupation: ICT workers;Other problems;16.7
Main occupation: ICT workers;No problem registered;45.3
Main occupation: Other workers;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;8,605,969
Main occupation: Other workers;Technical glitches in the webpage;25.6
Main occupation: Other workers;Insufficient, unclear or outdated information;27.6
Main occupation: Other workers;Assistance needed but not found (neither online nor offline);18.8
Main occupation: Other workers;Other problems;10.7
Main occupation: Other workers;No problem registered;59.3
Net household monthly income: Less than 900 Euros;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,444,541
Net household monthly income: Less than 900 Euros;Technical glitches in the webpage;29.2
Net household monthly income: Less than 900 Euros;Insufficient, unclear or outdated information;28.7
Net household monthly income: Less than 900 Euros;Assistance needed but not found (neither online nor offline);22.3
Net household monthly income: Less than 900 Euros;Other problems;13.2
Net household monthly income: Less than 900 Euros;No problem registered;55.7
Net household monthly income: 901 to 1,600 Euros;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,701,398
Net household monthly income: 901 to 1,600 Euros;Technical glitches in the webpage;29.5
Net household monthly income: 901 to 1,600 Euros;Insufficient, unclear or outdated information;29.7
Net household monthly income: 901 to 1,600 Euros;Assistance needed but not found (neither online nor offline);19.6
Net household monthly income: 901 to 1,600 Euros;Other problems;10.8
Net household monthly income: 901 to 1,600 Euros;No problem registered;55.4
Net household monthly income: 1,601 to 2,500 Euros;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,886,776
Net household monthly income: 1,601 to 2,500 Euros;Technical glitches in the webpage;28.1
Net household monthly income: 1,601 to 2,500 Euros;Insufficient, unclear or outdated information;28.5
Net household monthly income: 1,601 to 2,500 Euros;Assistance needed but not found (neither online nor offline);18.4
Net household monthly income: 1,601 to 2,500 Euros;Other problems;10.1
Net household monthly income: 1,601 to 2,500 Euros;No problem registered;56.3
Net household monthly income: More than 2,500 Euros;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,194,241
Net household monthly income: More than 2,500 Euros;Technical glitches in the webpage;26.5
Net household monthly income: More than 2,500 Euros;Insufficient, unclear or outdated information;30.0
Net household monthly income: More than 2,500 Euros;Assistance needed but not found (neither online nor offline);19.3
Net household monthly income: More than 2,500 Euros;Other problems;10.7
Net household monthly income: More than 2,500 Euros;No problem registered;56.1
Net household monthly income: DK/NA;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,874,747
Net household monthly income: DK/NA;Technical glitches in the webpage;22.8
Net household monthly income: DK/NA;Insufficient, unclear or outdated information;24.7
Net household monthly income: DK/NA;Assistance needed but not found (neither online nor offline);15.9
Net household monthly income: DK/NA;Other problems;10.6
Net household monthly income: DK/NA;No problem registered;62.7