Demographic characteristics;Level of satisfaction;Total
Total Persons;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;15,101,703
Total Persons;Ease of finding information: Basically satisfied;79.6
Total Persons;Ease of finding information: Basically dissatisfied;18.1
Total Persons;Ease of finding information: Non applicable;2.2
Total Persons;Usefulness of available information: Basically satisfied;85.3
Total Persons;Usefulness of available information: Basically dissatisfied;12.5
Total Persons;Usefulness of available information: Non applicable;2.2
Total Persons;Information provided during the process or application tracking: Basically satisfied;78.5
Total Persons;Information provided during the process or application tracking: Basically dissatisfied;14.2
Total Persons;Information provided during the process or application tracking: Non applicable;7.2
Total Persons;Ease of use of the services of the website: Basically satisfied;79.1
Total Persons;Ease of use of the services of the website: Basically dissatisfied;17.4
Total Persons;Ease of use of the services of the website: Non applicable;3.4
Sex: Male;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;8,025,717
Sex: Male;Ease of finding information: Basically satisfied;79.0
Sex: Male;Ease of finding information: Basically dissatisfied;19.1
Sex: Male;Ease of finding information: Non applicable;1.9
Sex: Male;Usefulness of available information: Basically satisfied;85.7
Sex: Male;Usefulness of available information: Basically dissatisfied;12.3
Sex: Male;Usefulness of available information: Non applicable;2.0
Sex: Male;Information provided during the process or application tracking: Basically satisfied;79.0
Sex: Male;Information provided during the process or application tracking: Basically dissatisfied;14.3
Sex: Male;Information provided during the process or application tracking: Non applicable;6.7
Sex: Male;Ease of use of the services of the website: Basically satisfied;77.5
Sex: Male;Ease of use of the services of the website: Basically dissatisfied;19.3
Sex: Male;Ease of use of the services of the website: Non applicable;3.2
Sex: Women;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;7,075,986
Sex: Women;Ease of finding information: Basically satisfied;80.3
Sex: Women;Ease of finding information: Basically dissatisfied;17.0
Sex: Women;Ease of finding information: Non applicable;2.7
Sex: Women;Usefulness of available information: Basically satisfied;84.9
Sex: Women;Usefulness of available information: Basically dissatisfied;12.7
Sex: Women;Usefulness of available information: Non applicable;2.4
Sex: Women;Information provided during the process or application tracking: Basically satisfied;78.0
Sex: Women;Information provided during the process or application tracking: Basically dissatisfied;14.1
Sex: Women;Information provided during the process or application tracking: Non applicable;7.9
Sex: Women;Ease of use of the services of the website: Basically satisfied;80.9
Sex: Women;Ease of use of the services of the website: Basically dissatisfied;15.3
Sex: Women;Ease of use of the services of the website: Non applicable;3.7
Age: 16 to 24 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,038,199
Age: 16 to 24 years old;Ease of finding information: Basically satisfied;81.8
Age: 16 to 24 years old;Ease of finding information: Basically dissatisfied;17.1
Age: 16 to 24 years old;Ease of finding information: Non applicable;1.1
Age: 16 to 24 years old;Usefulness of available information: Basically satisfied;88.4
Age: 16 to 24 years old;Usefulness of available information: Basically dissatisfied;10.6
Age: 16 to 24 years old;Usefulness of available information: Non applicable;1.0
Age: 16 to 24 years old;Information provided during the process or application tracking: Basically satisfied;82.1
Age: 16 to 24 years old;Information provided during the process or application tracking: Basically dissatisfied;13.1
Age: 16 to 24 years old;Information provided during the process or application tracking: Non applicable;4.8
Age: 16 to 24 years old;Ease of use of the services of the website: Basically satisfied;83.7
Age: 16 to 24 years old;Ease of use of the services of the website: Basically dissatisfied;14.0
Age: 16 to 24 years old;Ease of use of the services of the website: Non applicable;2.3
Age: 25 to 34 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,744,101
Age: 25 to 34 years old;Ease of finding information: Basically satisfied;76.7
Age: 25 to 34 years old;Ease of finding information: Basically dissatisfied;21.2
Age: 25 to 34 years old;Ease of finding information: Non applicable;2.1
Age: 25 to 34 years old;Usefulness of available information: Basically satisfied;82.1
Age: 25 to 34 years old;Usefulness of available information: Basically dissatisfied;15.6
Age: 25 to 34 years old;Usefulness of available information: Non applicable;2.4
Age: 25 to 34 years old;Information provided during the process or application tracking: Basically satisfied;76.8
Age: 25 to 34 years old;Information provided during the process or application tracking: Basically dissatisfied;16.5
Age: 25 to 34 years old;Information provided during the process or application tracking: Non applicable;6.7
Age: 25 to 34 years old;Ease of use of the services of the website: Basically satisfied;77.5
Age: 25 to 34 years old;Ease of use of the services of the website: Basically dissatisfied;19.7
Age: 25 to 34 years old;Ease of use of the services of the website: Non applicable;2.8
Age: 35 to 44 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;4,366,259
Age: 35 to 44 years old;Ease of finding information: Basically satisfied;79.8
Age: 35 to 44 years old;Ease of finding information: Basically dissatisfied;18.4
Age: 35 to 44 years old;Ease of finding information: Non applicable;1.8
Age: 35 to 44 years old;Usefulness of available information: Basically satisfied;84.5
Age: 35 to 44 years old;Usefulness of available information: Basically dissatisfied;13.4
Age: 35 to 44 years old;Usefulness of available information: Non applicable;2.1
Age: 35 to 44 years old;Information provided during the process or application tracking: Basically satisfied;78.6
Age: 35 to 44 years old;Information provided during the process or application tracking: Basically dissatisfied;14.5
Age: 35 to 44 years old;Information provided during the process or application tracking: Non applicable;6.9
Age: 35 to 44 years old;Ease of use of the services of the website: Basically satisfied;80.1
Age: 35 to 44 years old;Ease of use of the services of the website: Basically dissatisfied;16.4
Age: 35 to 44 years old;Ease of use of the services of the website: Non applicable;3.5
Age: 45 to 54 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,132,279
Age: 45 to 54 years old;Ease of finding information: Basically satisfied;81.6
Age: 45 to 54 years old;Ease of finding information: Basically dissatisfied;15.5
Age: 45 to 54 years old;Ease of finding information: Non applicable;2.9
Age: 45 to 54 years old;Usefulness of available information: Basically satisfied;87.6
Age: 45 to 54 years old;Usefulness of available information: Basically dissatisfied;10.4
Age: 45 to 54 years old;Usefulness of available information: Non applicable;2.1
Age: 45 to 54 years old;Information provided during the process or application tracking: Basically satisfied;78.8
Age: 45 to 54 years old;Information provided during the process or application tracking: Basically dissatisfied;13.0
Age: 45 to 54 years old;Information provided during the process or application tracking: Non applicable;8.2
Age: 45 to 54 years old;Ease of use of the services of the website: Basically satisfied;79.2
Age: 45 to 54 years old;Ease of use of the services of the website: Basically dissatisfied;17.2
Age: 45 to 54 years old;Ease of use of the services of the website: Non applicable;3.5
Age: 55 to 64 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,410,903
Age: 55 to 64 years old;Ease of finding information: Basically satisfied;80.4
Age: 55 to 64 years old;Ease of finding information: Basically dissatisfied;17.1
Age: 55 to 64 years old;Ease of finding information: Non applicable;2.5
Age: 55 to 64 years old;Usefulness of available information: Basically satisfied;88.0
Age: 55 to 64 years old;Usefulness of available information: Basically dissatisfied;9.2
Age: 55 to 64 years old;Usefulness of available information: Non applicable;2.7
Age: 55 to 64 years old;Information provided during the process or application tracking: Basically satisfied;78.8
Age: 55 to 64 years old;Information provided during the process or application tracking: Basically dissatisfied;11.7
Age: 55 to 64 years old;Information provided during the process or application tracking: Non applicable;9.4
Age: 55 to 64 years old;Ease of use of the services of the website: Basically satisfied;74.3
Age: 55 to 64 years old;Ease of use of the services of the website: Basically dissatisfied;20.8
Age: 55 to 64 years old;Ease of use of the services of the website: Non applicable;4.9
Age: 65 to 74 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;409,961
Age: 65 to 74 years old;Ease of finding information: Basically satisfied;76.3
Age: 65 to 74 years old;Ease of finding information: Basically dissatisfied;16.0
Age: 65 to 74 years old;Ease of finding information: Non applicable;7.6
Age: 65 to 74 years old;Usefulness of available information: Basically satisfied;81.3
Age: 65 to 74 years old;Usefulness of available information: Basically dissatisfied;11.3
Age: 65 to 74 years old;Usefulness of available information: Non applicable;7.4
Age: 65 to 74 years old;Information provided during the process or application tracking: Basically satisfied;72.9
Age: 65 to 74 years old;Information provided during the process or application tracking: Basically dissatisfied;14.0
Age: 65 to 74 years old;Information provided during the process or application tracking: Non applicable;13.2
Age: 65 to 74 years old;Ease of use of the services of the website: Basically satisfied;75.8
Age: 65 to 74 years old;Ease of use of the services of the website: Basically dissatisfied;14.7
Age: 65 to 74 years old;Ease of use of the services of the website: Non applicable;9.6
Habitat: 100,000 inhabitants and over and provincial capitals;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;6,950,150
Habitat: 100,000 inhabitants and over and provincial capitals;Ease of finding information: Basically satisfied;78.4
Habitat: 100,000 inhabitants and over and provincial capitals;Ease of finding information: Basically dissatisfied;19.3
Habitat: 100,000 inhabitants and over and provincial capitals;Ease of finding information: Non applicable;2.3
Habitat: 100,000 inhabitants and over and provincial capitals;Usefulness of available information: Basically satisfied;85.6
Habitat: 100,000 inhabitants and over and provincial capitals;Usefulness of available information: Basically dissatisfied;12.5
Habitat: 100,000 inhabitants and over and provincial capitals;Usefulness of available information: Non applicable;1.9
Habitat: 100,000 inhabitants and over and provincial capitals;Information provided during the process or application tracking: Basically satisfied;78.8
Habitat: 100,000 inhabitants and over and provincial capitals;Information provided during the process or application tracking: Basically dissatisfied;13.7
Habitat: 100,000 inhabitants and over and provincial capitals;Information provided during the process or application tracking: Non applicable;7.5
Habitat: 100,000 inhabitants and over and provincial capitals;Ease of use of the services of the website: Basically satisfied;77.7
Habitat: 100,000 inhabitants and over and provincial capitals;Ease of use of the services of the website: Basically dissatisfied;18.7
Habitat: 100,000 inhabitants and over and provincial capitals;Ease of use of the services of the website: Non applicable;3.6
Habitat: Between 50,000 and 100,000 inhabitants;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,486,089
Habitat: Between 50,000 and 100,000 inhabitants;Ease of finding information: Basically satisfied;74.4
Habitat: Between 50,000 and 100,000 inhabitants;Ease of finding information: Basically dissatisfied;22.2
Habitat: Between 50,000 and 100,000 inhabitants;Ease of finding information: Non applicable;3.3
Habitat: Between 50,000 and 100,000 inhabitants;Usefulness of available information: Basically satisfied;79.2
Habitat: Between 50,000 and 100,000 inhabitants;Usefulness of available information: Basically dissatisfied;17.4
Habitat: Between 50,000 and 100,000 inhabitants;Usefulness of available information: Non applicable;3.4
Habitat: Between 50,000 and 100,000 inhabitants;Information provided during the process or application tracking: Basically satisfied;70.6
Habitat: Between 50,000 and 100,000 inhabitants;Information provided during the process or application tracking: Basically dissatisfied;19.5
Habitat: Between 50,000 and 100,000 inhabitants;Information provided during the process or application tracking: Non applicable;9.9
Habitat: Between 50,000 and 100,000 inhabitants;Ease of use of the services of the website: Basically satisfied;75.4
Habitat: Between 50,000 and 100,000 inhabitants;Ease of use of the services of the website: Basically dissatisfied;20.8
Habitat: Between 50,000 and 100,000 inhabitants;Ease of use of the services of the website: Non applicable;3.8
Habitat: Between 20,000 and 50,000 inhabitants;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,373,024
Habitat: Between 20,000 and 50,000 inhabitants;Ease of finding information: Basically satisfied;82.1
Habitat: Between 20,000 and 50,000 inhabitants;Ease of finding information: Basically dissatisfied;16.2
Habitat: Between 20,000 and 50,000 inhabitants;Ease of finding information: Non applicable;1.7
Habitat: Between 20,000 and 50,000 inhabitants;Usefulness of available information: Basically satisfied;87.2
Habitat: Between 20,000 and 50,000 inhabitants;Usefulness of available information: Basically dissatisfied;10.6
Habitat: Between 20,000 and 50,000 inhabitants;Usefulness of available information: Non applicable;2.2
Habitat: Between 20,000 and 50,000 inhabitants;Information provided during the process or application tracking: Basically satisfied;78.8
Habitat: Between 20,000 and 50,000 inhabitants;Information provided during the process or application tracking: Basically dissatisfied;14.1
Habitat: Between 20,000 and 50,000 inhabitants;Information provided during the process or application tracking: Non applicable;7.1
Habitat: Between 20,000 and 50,000 inhabitants;Ease of use of the services of the website: Basically satisfied;80.8
Habitat: Between 20,000 and 50,000 inhabitants;Ease of use of the services of the website: Basically dissatisfied;15.9
Habitat: Between 20,000 and 50,000 inhabitants;Ease of use of the services of the website: Non applicable;3.3
Habitat: Between 10,000 and 20,000 inhabitants;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,659,832
Habitat: Between 10,000 and 20,000 inhabitants;Ease of finding information: Basically satisfied;83.6
Habitat: Between 10,000 and 20,000 inhabitants;Ease of finding information: Basically dissatisfied;15.2
Habitat: Between 10,000 and 20,000 inhabitants;Ease of finding information: Non applicable;1.2
Habitat: Between 10,000 and 20,000 inhabitants;Usefulness of available information: Basically satisfied;86.8
Habitat: Between 10,000 and 20,000 inhabitants;Usefulness of available information: Basically dissatisfied;11.7
Habitat: Between 10,000 and 20,000 inhabitants;Usefulness of available information: Non applicable;1.6
Habitat: Between 10,000 and 20,000 inhabitants;Information provided during the process or application tracking: Basically satisfied;84.2
Habitat: Between 10,000 and 20,000 inhabitants;Information provided during the process or application tracking: Basically dissatisfied;12.1
Habitat: Between 10,000 and 20,000 inhabitants;Information provided during the process or application tracking: Non applicable;3.7
Habitat: Between 10,000 and 20,000 inhabitants;Ease of use of the services of the website: Basically satisfied;83.9
Habitat: Between 10,000 and 20,000 inhabitants;Ease of use of the services of the website: Basically dissatisfied;14.5
Habitat: Between 10,000 and 20,000 inhabitants;Ease of use of the services of the website: Non applicable;1.6
Habitat:áLess than 10,000 inhabitants;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,632,607
Habitat:áLess than 10,000 inhabitants;Ease of finding information: Basically satisfied;81.0
Habitat:áLess than 10,000 inhabitants;Ease of finding information: Basically dissatisfied;16.4
Habitat:áLess than 10,000 inhabitants;Ease of finding information: Non applicable;2.6
Habitat:áLess than 10,000 inhabitants;Usefulness of available information: Basically satisfied;85.3
Habitat:áLess than 10,000 inhabitants;Usefulness of available information: Basically dissatisfied;11.9
Habitat:áLess than 10,000 inhabitants;Usefulness of available information: Non applicable;2.8
Habitat:áLess than 10,000 inhabitants;Information provided during the process or application tracking: Basically satisfied;78.5
Habitat:áLess than 10,000 inhabitants;Information provided during the process or application tracking: Basically dissatisfied;14.2
Habitat:áLess than 10,000 inhabitants;Information provided during the process or application tracking: Non applicable;7.4
Habitat:áLess than 10,000 inhabitants;Ease of use of the services of the website: Basically satisfied;80.5
Habitat:áLess than 10,000 inhabitants;Ease of use of the services of the website: Basically dissatisfied;15.3
Habitat:áLess than 10,000 inhabitants;Ease of use of the services of the website: Non applicable;4.2
Size of the household: Households with 1 members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;864,878
Size of the household: Households with 1 members;Ease of finding information: Basically satisfied;77.6
Size of the household: Households with 1 members;Ease of finding information: Basically dissatisfied;19.8
Size of the household: Households with 1 members;Ease of finding information: Non applicable;2.6
Size of the household: Households with 1 members;Usefulness of available information: Basically satisfied;81.4
Size of the household: Households with 1 members;Usefulness of available information: Basically dissatisfied;15.7
Size of the household: Households with 1 members;Usefulness of available information: Non applicable;2.9
Size of the household: Households with 1 members;Information provided during the process or application tracking: Basically satisfied;74.7
Size of the household: Households with 1 members;Information provided during the process or application tracking: Basically dissatisfied;15.6
Size of the household: Households with 1 members;Information provided during the process or application tracking: Non applicable;9.7
Size of the household: Households with 1 members;Ease of use of the services of the website: Basically satisfied;74.0
Size of the household: Households with 1 members;Ease of use of the services of the website: Basically dissatisfied;21.7
Size of the household: Households with 1 members;Ease of use of the services of the website: Non applicable;4.4
Size of the household: Households with 2 members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,172,740
Size of the household: Households with 2 members;Ease of finding information: Basically satisfied;77.4
Size of the household: Households with 2 members;Ease of finding information: Basically dissatisfied;19.6
Size of the household: Households with 2 members;Ease of finding information: Non applicable;2.9
Size of the household: Households with 2 members;Usefulness of available information: Basically satisfied;84.0
Size of the household: Households with 2 members;Usefulness of available information: Basically dissatisfied;12.8
Size of the household: Households with 2 members;Usefulness of available information: Non applicable;3.2
Size of the household: Households with 2 members;Information provided during the process or application tracking: Basically satisfied;76.3
Size of the household: Households with 2 members;Information provided during the process or application tracking: Basically dissatisfied;14.6
Size of the household: Households with 2 members;Information provided during the process or application tracking: Non applicable;9.0
Size of the household: Households with 2 members;Ease of use of the services of the website: Basically satisfied;76.6
Size of the household: Households with 2 members;Ease of use of the services of the website: Basically dissatisfied;18.6
Size of the household: Households with 2 members;Ease of use of the services of the website: Non applicable;4.7
Size of the household: Households with 3 members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;4,486,373
Size of the household: Households with 3 members;Ease of finding information: Basically satisfied;79.4
Size of the household: Households with 3 members;Ease of finding information: Basically dissatisfied;17.9
Size of the household: Households with 3 members;Ease of finding information: Non applicable;2.7
Size of the household: Households with 3 members;Usefulness of available information: Basically satisfied;84.4
Size of the household: Households with 3 members;Usefulness of available information: Basically dissatisfied;13.4
Size of the household: Households with 3 members;Usefulness of available information: Non applicable;2.2
Size of the household: Households with 3 members;Information provided during the process or application tracking: Basically satisfied;77.9
Size of the household: Households with 3 members;Information provided during the process or application tracking: Basically dissatisfied;14.7
Size of the household: Households with 3 members;Information provided during the process or application tracking: Non applicable;7.4
Size of the household: Households with 3 members;Ease of use of the services of the website: Basically satisfied;78.4
Size of the household: Households with 3 members;Ease of use of the services of the website: Basically dissatisfied;17.7
Size of the household: Households with 3 members;Ease of use of the services of the website: Non applicable;3.9
Size of the household: Households with 4 members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;4,993,457
Size of the household: Households with 4 members;Ease of finding information: Basically satisfied;80.5
Size of the household: Households with 4 members;Ease of finding information: Basically dissatisfied;18.1
Size of the household: Households with 4 members;Ease of finding information: Non applicable;1.5
Size of the household: Households with 4 members;Usefulness of available information: Basically satisfied;87.4
Size of the household: Households with 4 members;Usefulness of available information: Basically dissatisfied;11.0
Size of the household: Households with 4 members;Usefulness of available information: Non applicable;1.6
Size of the household: Households with 4 members;Information provided during the process or application tracking: Basically satisfied;80.0
Size of the household: Households with 4 members;Information provided during the process or application tracking: Basically dissatisfied;14.0
Size of the household: Households with 4 members;Information provided during the process or application tracking: Non applicable;6.1
Size of the household: Households with 4 members;Ease of use of the services of the website: Basically satisfied;80.4
Size of the household: Households with 4 members;Ease of use of the services of the website: Basically dissatisfied;17.3
Size of the household: Households with 4 members;Ease of use of the services of the website: Non applicable;2.2
Size of the household: Households with 5 or more members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,584,254
Size of the household: Households with 5 or more members;Ease of finding information: Basically satisfied;83.0
Size of the household: Households with 5 or more members;Ease of finding information: Basically dissatisfied;15.2
Size of the household: Households with 5 or more members;Ease of finding information: Non applicable;1.8
Size of the household: Households with 5 or more members;Usefulness of available information: Basically satisfied;86.0
Size of the household: Households with 5 or more members;Usefulness of available information: Basically dissatisfied;12.3
Size of the household: Households with 5 or more members;Usefulness of available information: Non applicable;1.7
Size of the household: Households with 5 or more members;Information provided during the process or application tracking: Basically satisfied;82.4
Size of the household: Households with 5 or more members;Information provided during the process or application tracking: Basically dissatisfied;12.0
Size of the household: Households with 5 or more members;Information provided during the process or application tracking: Non applicable;5.6
Size of the household: Households with 5 or more members;Ease of use of the services of the website: Basically satisfied;84.8
Size of the household: Households with 5 or more members;Ease of use of the services of the website: Basically dissatisfied;12.2
Size of the household: Households with 5 or more members;Ease of use of the services of the website: Non applicable;3.0
Nationality: Spanish;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;13,651,364
Nationality: Spanish;Ease of finding information: Basically satisfied;79.8
Nationality: Spanish;Ease of finding information: Basically dissatisfied;18.0
Nationality: Spanish;Ease of finding information: Non applicable;2.2
Nationality: Spanish;Usefulness of available information: Basically satisfied;85.6
Nationality: Spanish;Usefulness of available information: Basically dissatisfied;12.2
Nationality: Spanish;Usefulness of available information: Non applicable;2.2
Nationality: Spanish;Information provided during the process or application tracking: Basically satisfied;78.8
Nationality: Spanish;Information provided during the process or application tracking: Basically dissatisfied;14.2
Nationality: Spanish;Information provided during the process or application tracking: Non applicable;7.0
Nationality: Spanish;Ease of use of the services of the website: Basically satisfied;79.2
Nationality: Spanish;Ease of use of the services of the website: Basically dissatisfied;17.4
Nationality: Spanish;Ease of use of the services of the website: Non applicable;3.5
Nationality: foreign;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,450,338
Nationality: foreign;Ease of finding information: Basically satisfied;78.0
Nationality: foreign;Ease of finding information: Basically dissatisfied;19.7
Nationality: foreign;Ease of finding information: Non applicable;2.3
Nationality: foreign;Usefulness of available information: Basically satisfied;82.7
Nationality: foreign;Usefulness of available information: Basically dissatisfied;15.4
Nationality: foreign;Usefulness of available information: Non applicable;1.9
Nationality: foreign;Information provided during the process or application tracking: Basically satisfied;75.7
Nationality: foreign;Information provided during the process or application tracking: Basically dissatisfied;14.4
Nationality: foreign;Information provided during the process or application tracking: Non applicable;9.9
Nationality: foreign;Ease of use of the services of the website: Basically satisfied;78.7
Nationality: foreign;Ease of use of the services of the website: Basically dissatisfied;18.2
Nationality: foreign;Ease of use of the services of the website: Non applicable;3.1