Socio-economic characteristics;Reasons stated;Total
Total Persons;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;4,197,729
Total Persons;There was not a service available in the webpage;12.0
Total Persons;They prefer to do it in person;50.4
Total Persons;There is no immediate response;32.5
Total Persons;They trust submission on paper more;52.8
Total Persons;Lack of knowledge or ability;22.5
Total Persons;Concern about the protection and security of personal data;23.3
Total Persons;The process will require visits in person or paper submissions anyway;30.9
Total Persons;They do not have an electronic signature or certificate or have problems using them;24.4
Total Persons;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.2
Total Persons;Other reasons;18.9
Studies completed: Illiterate;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;0
Studies completed: Illiterate;There was not a service available in the webpage;..
Studies completed: Illiterate;They prefer to do it in person;..
Studies completed: Illiterate;There is no immediate response;..
Studies completed: Illiterate;They trust submission on paper more;..
Studies completed: Illiterate;Lack of knowledge or ability;..
Studies completed: Illiterate;Concern about the protection and security of personal data;..
Studies completed: Illiterate;The process will require visits in person or paper submissions anyway;..
Studies completed: Illiterate;They do not have an electronic signature or certificate or have problems using them;..
Studies completed: Illiterate;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);..
Studies completed: Illiterate;Other reasons;..
Studies completed: Primary Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;244,962
Studies completed: Primary Education;There was not a service available in the webpage;6.5
Studies completed: Primary Education;They prefer to do it in person;54.6
Studies completed: Primary Education;There is no immediate response;25.2
Studies completed: Primary Education;They trust submission on paper more;59.8
Studies completed: Primary Education;Lack of knowledge or ability;41.7
Studies completed: Primary Education;Concern about the protection and security of personal data;23.7
Studies completed: Primary Education;The process will require visits in person or paper submissions anyway;25.3
Studies completed: Primary Education;They do not have an electronic signature or certificate or have problems using them;10.1
Studies completed: Primary Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.4
Studies completed: Primary Education;Other reasons;12.7
Studies completed: First stage Secondary Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,059,868
Studies completed: First stage Secondary Education;There was not a service available in the webpage;8.3
Studies completed: First stage Secondary Education;They prefer to do it in person;53.3
Studies completed: First stage Secondary Education;There is no immediate response;32.4
Studies completed: First stage Secondary Education;They trust submission on paper more;55.5
Studies completed: First stage Secondary Education;Lack of knowledge or ability;27.9
Studies completed: First stage Secondary Education;Concern about the protection and security of personal data;25.5
Studies completed: First stage Secondary Education;The process will require visits in person or paper submissions anyway;27.7
Studies completed: First stage Secondary Education;They do not have an electronic signature or certificate or have problems using them;18.3
Studies completed: First stage Secondary Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.2
Studies completed: First stage Secondary Education;Other reasons;16.5
Studies completed: Second stage Secondary Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,254,749
Studies completed: Second stage Secondary Education;There was not a service available in the webpage;11.9
Studies completed: Second stage Secondary Education;They prefer to do it in person;53.0
Studies completed: Second stage Secondary Education;There is no immediate response;32.3
Studies completed: Second stage Secondary Education;They trust submission on paper more;53.9
Studies completed: Second stage Secondary Education;Lack of knowledge or ability;21.7
Studies completed: Second stage Secondary Education;Concern about the protection and security of personal data;24.2
Studies completed: Second stage Secondary Education;The process will require visits in person or paper submissions anyway;27.5
Studies completed: Second stage Secondary Education;They do not have an electronic signature or certificate or have problems using them;26.3
Studies completed: Second stage Secondary Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);15.7
Studies completed: Second stage Secondary Education;Other reasons;18.1
Studies completed: Advanced Vocational Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;516,017
Studies completed: Advanced Vocational Education;There was not a service available in the webpage;10.6
Studies completed: Advanced Vocational Education;They prefer to do it in person;51.0
Studies completed: Advanced Vocational Education;There is no immediate response;38.8
Studies completed: Advanced Vocational Education;They trust submission on paper more;51.6
Studies completed: Advanced Vocational Education;Lack of knowledge or ability;22.2
Studies completed: Advanced Vocational Education;Concern about the protection and security of personal data;26.7
Studies completed: Advanced Vocational Education;The process will require visits in person or paper submissions anyway;32.5
Studies completed: Advanced Vocational Education;They do not have an electronic signature or certificate or have problems using them;28.1
Studies completed: Advanced Vocational Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);22.1
Studies completed: Advanced Vocational Education;Other reasons;26.4
Studies completed: Higher Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,115,591
Studies completed: Higher Education;There was not a service available in the webpage;17.0
Studies completed: Higher Education;They prefer to do it in person;43.8
Studies completed: Higher Education;There is no immediate response;31.7
Studies completed: Higher Education;They trust submission on paper more;48.3
Studies completed: Higher Education;Lack of knowledge or ability;14.5
Studies completed: Higher Education;Concern about the protection and security of personal data;18.6
Studies completed: Higher Education;The process will require visits in person or paper submissions anyway;38.7
Studies completed: Higher Education;They do not have an electronic signature or certificate or have problems using them;29.4
Studies completed: Higher Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);14.0
Studies completed: Higher Education;Other reasons;20.1
Studies completed: Other;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;6,542
Studies completed: Other;There was not a service available in the webpage;100.0
Studies completed: Other;They prefer to do it in person;0.0
Studies completed: Other;There is no immediate response;0.0
Studies completed: Other;They trust submission on paper more;0.0
Studies completed: Other;Lack of knowledge or ability;0.0
Studies completed: Other;Concern about the protection and security of personal data;0.0
Studies completed: Other;The process will require visits in person or paper submissions anyway;0.0
Studies completed: Other;They do not have an electronic signature or certificate or have problems using them;0.0
Studies completed: Other;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);0.0
Studies completed: Other;Other reasons;0.0
Employment situation: Employed and economically active;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2,266,859
Employment situation: Employed and economically active;There was not a service available in the webpage;14.0
Employment situation: Employed and economically active;They prefer to do it in person;49.6
Employment situation: Employed and economically active;There is no immediate response;32.7
Employment situation: Employed and economically active;They trust submission on paper more;52.1
Employment situation: Employed and economically active;Lack of knowledge or ability;20.5
Employment situation: Employed and economically active;Concern about the protection and security of personal data;21.3
Employment situation: Employed and economically active;The process will require visits in person or paper submissions anyway;31.1
Employment situation: Employed and economically active;They do not have an electronic signature or certificate or have problems using them;25.4
Employment situation: Employed and economically active;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);20.3
Employment situation: Employed and economically active;Other reasons;19.7
Employment situation: Unemployed and economically active;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,086,910
Employment situation: Unemployed and economically active;There was not a service available in the webpage;10.7
Employment situation: Unemployed and economically active;They prefer to do it in person;58.4
Employment situation: Unemployed and economically active;There is no immediate response;35.3
Employment situation: Unemployed and economically active;They trust submission on paper more;57.7
Employment situation: Unemployed and economically active;Lack of knowledge or ability;27.7
Employment situation: Unemployed and economically active;Concern about the protection and security of personal data;25.9
Employment situation: Unemployed and economically active;The process will require visits in person or paper submissions anyway;30.4
Employment situation: Unemployed and economically active;They do not have an electronic signature or certificate or have problems using them;22.7
Employment situation: Unemployed and economically active;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);9.8
Employment situation: Unemployed and economically active;Other reasons;16.3
Employment situation: Economically inactive population: Students;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;300,595
Employment situation: Economically inactive population: Students;There was not a service available in the webpage;14.2
Employment situation: Economically inactive population: Students;They prefer to do it in person;35.8
Employment situation: Economically inactive population: Students;There is no immediate response;27.3
Employment situation: Economically inactive population: Students;They trust submission on paper more;43.9
Employment situation: Economically inactive population: Students;Lack of knowledge or ability;6.3
Employment situation: Economically inactive population: Students;Concern about the protection and security of personal data;16.0
Employment situation: Economically inactive population: Students;The process will require visits in person or paper submissions anyway;36.6
Employment situation: Economically inactive population: Students;They do not have an electronic signature or certificate or have problems using them;18.6
Employment situation: Economically inactive population: Students;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);14.0
Employment situation: Economically inactive population: Students;Other reasons;20.7
Employment situation: Economically inactive population: Household chores;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;178,497
Employment situation: Economically inactive population: Household chores;There was not a service available in the webpage;5.8
Employment situation: Economically inactive population: Household chores;They prefer to do it in person;41.8
Employment situation: Economically inactive population: Household chores;There is no immediate response;28.7
Employment situation: Economically inactive population: Household chores;They trust submission on paper more;51.8
Employment situation: Economically inactive population: Household chores;Lack of knowledge or ability;18.3
Employment situation: Economically inactive population: Household chores;Concern about the protection and security of personal data;33.2
Employment situation: Economically inactive population: Household chores;The process will require visits in person or paper submissions anyway;29.7
Employment situation: Economically inactive population: Household chores;They do not have an electronic signature or certificate or have problems using them;24.2
Employment situation: Economically inactive population: Household chores;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);8.6
Employment situation: Economically inactive population: Household chores;Other reasons;13.7
Employment situation: Inactive population: Pensioners;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;283,895
Employment situation: Inactive population: Pensioners;There was not a service available in the webpage;6.5
Employment situation: Inactive population: Pensioners;They prefer to do it in person;54.6
Employment situation: Inactive population: Pensioners;There is no immediate response;33.5
Employment situation: Inactive population: Pensioners;They trust submission on paper more;59.1
Employment situation: Inactive population: Pensioners;Lack of knowledge or ability;32.3
Employment situation: Inactive population: Pensioners;Concern about the protection and security of personal data;32.3
Employment situation: Inactive population: Pensioners;The process will require visits in person or paper submissions anyway;22.1
Employment situation: Inactive population: Pensioners;They do not have an electronic signature or certificate or have problems using them;25.1
Employment situation: Inactive population: Pensioners;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);15.2
Employment situation: Inactive population: Pensioners;Other reasons;28.5
Employment situation: Other situation;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;80,973
Employment situation: Other situation;There was not a service available in the webpage;0.0
Employment situation: Other situation;They prefer to do it in person;24.9
Employment situation: Other situation;There is no immediate response;13.1
Employment situation: Other situation;They trust submission on paper more;20.1
Employment situation: Other situation;Lack of knowledge or ability;47.0
Employment situation: Other situation;Concern about the protection and security of personal data;17.5
Employment situation: Other situation;The process will require visits in person or paper submissions anyway;46.7
Employment situation: Other situation;They do not have an electronic signature or certificate or have problems using them;35.3
Employment situation: Other situation;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);14.1
Employment situation: Other situation;Other reasons;4.6
Professional status (in main job): Worker employed by others;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,822,741
Professional status (in main job): Worker employed by others;There was not a service available in the webpage;13.9
Professional status (in main job): Worker employed by others;They prefer to do it in person;50.0
Professional status (in main job): Worker employed by others;There is no immediate response;32.4
Professional status (in main job): Worker employed by others;They trust submission on paper more;53.0
Professional status (in main job): Worker employed by others;Lack of knowledge or ability;20.1
Professional status (in main job): Worker employed by others;Concern about the protection and security of personal data;21.6
Professional status (in main job): Worker employed by others;The process will require visits in person or paper submissions anyway;30.9
Professional status (in main job): Worker employed by others;They do not have an electronic signature or certificate or have problems using them;25.3
Professional status (in main job): Worker employed by others;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.3
Professional status (in main job): Worker employed by others;Other reasons;21.2
Professional status (in main job): Self-employed or freelance workers;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;444,118
Professional status (in main job): Self-employed or freelance workers;There was not a service available in the webpage;14.4
Professional status (in main job): Self-employed or freelance workers;They prefer to do it in person;47.5
Professional status (in main job): Self-employed or freelance workers;There is no immediate response;34.0
Professional status (in main job): Self-employed or freelance workers;They trust submission on paper more;48.3
Professional status (in main job): Self-employed or freelance workers;Lack of knowledge or ability;21.8
Professional status (in main job): Self-employed or freelance workers;Concern about the protection and security of personal data;19.8
Professional status (in main job): Self-employed or freelance workers;The process will require visits in person or paper submissions anyway;31.9
Professional status (in main job): Self-employed or freelance workers;They do not have an electronic signature or certificate or have problems using them;26.1
Professional status (in main job): Self-employed or freelance workers;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);36.9
Professional status (in main job): Self-employed or freelance workers;Other reasons;13.3
Main occupation: Manual;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;660,149
Main occupation: Manual;There was not a service available in the webpage;7.0
Main occupation: Manual;They prefer to do it in person;55.1
Main occupation: Manual;There is no immediate response;37.8
Main occupation: Manual;They trust submission on paper more;63.1
Main occupation: Manual;Lack of knowledge or ability;28.8
Main occupation: Manual;Concern about the protection and security of personal data;24.1
Main occupation: Manual;The process will require visits in person or paper submissions anyway;27.0
Main occupation: Manual;They do not have an electronic signature or certificate or have problems using them;20.6
Main occupation: Manual;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);22.6
Main occupation: Manual;Other reasons;16.0
Main occupation: Non-manual;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,606,709
Main occupation: Non-manual;There was not a service available in the webpage;16.9
Main occupation: Non-manual;They prefer to do it in person;47.3
Main occupation: Non-manual;There is no immediate response;30.6
Main occupation: Non-manual;They trust submission on paper more;47.5
Main occupation: Non-manual;Lack of knowledge or ability;17.0
Main occupation: Non-manual;Concern about the protection and security of personal data;20.1
Main occupation: Non-manual;The process will require visits in person or paper submissions anyway;32.8
Main occupation: Non-manual;They do not have an electronic signature or certificate or have problems using them;27.4
Main occupation: Non-manual;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);19.4
Main occupation: Non-manual;Other reasons;21.2
Main occupation: ICT workers;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;43,111
Main occupation: ICT workers;There was not a service available in the webpage;17.8
Main occupation: ICT workers;They prefer to do it in person;55.8
Main occupation: ICT workers;There is no immediate response;67.1
Main occupation: ICT workers;They trust submission on paper more;55.2
Main occupation: ICT workers;Lack of knowledge or ability;10.3
Main occupation: ICT workers;Concern about the protection and security of personal data;35.1
Main occupation: ICT workers;The process will require visits in person or paper submissions anyway;49.0
Main occupation: ICT workers;They do not have an electronic signature or certificate or have problems using them;47.8
Main occupation: ICT workers;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);8.8
Main occupation: ICT workers;Other reasons;11.7
Main occupation: Other workers;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2,223,748
Main occupation: Other workers;There was not a service available in the webpage;13.9
Main occupation: Other workers;They prefer to do it in person;49.4
Main occupation: Other workers;There is no immediate response;32.0
Main occupation: Other workers;They trust submission on paper more;52.0
Main occupation: Other workers;Lack of knowledge or ability;20.7
Main occupation: Other workers;Concern about the protection and security of personal data;21.0
Main occupation: Other workers;The process will require visits in person or paper submissions anyway;30.7
Main occupation: Other workers;They do not have an electronic signature or certificate or have problems using them;25.0
Main occupation: Other workers;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);20.5
Main occupation: Other workers;Other reasons;19.8
Net household monthly income: Less than 900 Euros;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;622,902
Net household monthly income: Less than 900 Euros;There was not a service available in the webpage;7.5
Net household monthly income: Less than 900 Euros;They prefer to do it in person;53.4
Net household monthly income: Less than 900 Euros;There is no immediate response;36.1
Net household monthly income: Less than 900 Euros;They trust submission on paper more;54.6
Net household monthly income: Less than 900 Euros;Lack of knowledge or ability;33.2
Net household monthly income: Less than 900 Euros;Concern about the protection and security of personal data;28.2
Net household monthly income: Less than 900 Euros;The process will require visits in person or paper submissions anyway;29.1
Net household monthly income: Less than 900 Euros;They do not have an electronic signature or certificate or have problems using them;21.0
Net household monthly income: Less than 900 Euros;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);10.2
Net household monthly income: Less than 900 Euros;Other reasons;16.5
Net household monthly income: 901 to 1,600 Euros;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,251,973
Net household monthly income: 901 to 1,600 Euros;There was not a service available in the webpage;11.7
Net household monthly income: 901 to 1,600 Euros;They prefer to do it in person;58.2
Net household monthly income: 901 to 1,600 Euros;There is no immediate response;38.4
Net household monthly income: 901 to 1,600 Euros;They trust submission on paper more;58.6
Net household monthly income: 901 to 1,600 Euros;Lack of knowledge or ability;29.5
Net household monthly income: 901 to 1,600 Euros;Concern about the protection and security of personal data;24.8
Net household monthly income: 901 to 1,600 Euros;The process will require visits in person or paper submissions anyway;32.0
Net household monthly income: 901 to 1,600 Euros;They do not have an electronic signature or certificate or have problems using them;24.8
Net household monthly income: 901 to 1,600 Euros;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);15.7
Net household monthly income: 901 to 1,600 Euros;Other reasons;16.9
Net household monthly income: 1,601 to 2,500 Euros;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;645,887
Net household monthly income: 1,601 to 2,500 Euros;There was not a service available in the webpage;13.9
Net household monthly income: 1,601 to 2,500 Euros;They prefer to do it in person;50.0
Net household monthly income: 1,601 to 2,500 Euros;There is no immediate response;32.2
Net household monthly income: 1,601 to 2,500 Euros;They trust submission on paper more;55.0
Net household monthly income: 1,601 to 2,500 Euros;Lack of knowledge or ability;26.2
Net household monthly income: 1,601 to 2,500 Euros;Concern about the protection and security of personal data;22.7
Net household monthly income: 1,601 to 2,500 Euros;The process will require visits in person or paper submissions anyway;28.3
Net household monthly income: 1,601 to 2,500 Euros;They do not have an electronic signature or certificate or have problems using them;22.3
Net household monthly income: 1,601 to 2,500 Euros;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);17.2
Net household monthly income: 1,601 to 2,500 Euros;Other reasons;18.3
Net household monthly income: More than 2,500 Euros;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;674,234
Net household monthly income: More than 2,500 Euros;There was not a service available in the webpage;16.8
Net household monthly income: More than 2,500 Euros;They prefer to do it in person;41.6
Net household monthly income: More than 2,500 Euros;There is no immediate response;27.1
Net household monthly income: More than 2,500 Euros;They trust submission on paper more;38.6
Net household monthly income: More than 2,500 Euros;Lack of knowledge or ability;17.4
Net household monthly income: More than 2,500 Euros;Concern about the protection and security of personal data;12.8
Net household monthly income: More than 2,500 Euros;The process will require visits in person or paper submissions anyway;31.7
Net household monthly income: More than 2,500 Euros;They do not have an electronic signature or certificate or have problems using them;29.4
Net household monthly income: More than 2,500 Euros;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);19.8
Net household monthly income: More than 2,500 Euros;Other reasons;24.7
Net household monthly income: DK/NA;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,002,732
Net household monthly income: DK/NA;There was not a service available in the webpage;10.8
Net household monthly income: DK/NA;They prefer to do it in person;44.9
Net household monthly income: DK/NA;There is no immediate response;26.6
Net household monthly income: DK/NA;They trust submission on paper more;52.5
Net household monthly income: DK/NA;Lack of knowledge or ability;8.3
Net household monthly income: DK/NA;Concern about the protection and security of personal data;25.6
Net household monthly income: DK/NA;The process will require visits in person or paper submissions anyway;31.9
Net household monthly income: DK/NA;They do not have an electronic signature or certificate or have problems using them;23.9
Net household monthly income: DK/NA;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);17.3
Net household monthly income: DK/NA;Other reasons;19.5